[Q] 4G issue on HTC one - One (M7) Q&A, Help & Troubleshooting

Dear All,
i had some issue with my HTC one device. i bought my HTC one model PN07120 and the seller said that it is supporting 4G LTE. in the setting of network i had found GSM / WCDMA / LTE i choose it and it is not working with the 4G LTE. i tried my sim card on other device and 4G working with out any problem. i had also do the APN setting and it is not working.
in my area the coverage is perfect and i use my sim card on another device which is supporting 4G LTE and it works. my provider is Omantel and they using frequency range in 18000 MHz.
however, i had tried some rom to upgrade my device to 4.2.2 jelly been and i successfully upgrade my device and still i had problem with 4G LTE.
i had use RUU to return my device as stock. now it is running on 4.1.2
is my device supporting 4G by knowing the model?
is it possible to have in the setting LTE option and the device not supporting 4G ?
if my device is supporting 4G ,how can i change the carrier frequency on my device?
our country's 4G frequency range is 18000 MHz
my device is making me crazy :crying:
please help me

Abu Bakhit said:
Dear All,
i had some issue with my HTC one device. i bought my HTC one model PN07120 and the seller said that it is supporting 4G. in the setting of network i had found LTE. i choose it and it is not working with the 4G. i tried my sim card on other device and 4G working with out any problem.
i had tried some rom to upgrade my device to 4.2.2 jelly been and i successfully upgrade my device and still i had problem with 4G.
i had use RUU to return my device as stock. now it is running on 4.1.2
is my device supporting 4G by knowing the model?
is it possible to have in the setting LTE option and the device not supporting 4G ?
if my device is supporting 4G ,how can i change the carrier frequency on my device?
our country's 4G frequency range is 18000 MHz
my device is making me crazy :crying:
please help me
Click to expand...
Click to collapse
I'd suggest searching the best apn settings for your carrier if you haven't already.
Sent from my HTC One using XDA Premium 4 mobile app

djhixson88 said:
I'd suggest searching the best apn settings for your carrier if you haven't already.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
thank you for replay
i had tried the APN and it is not working. :crying:
thanks again

Hmm try going to settings, mobile data, network mode and see if GSM / WCDMA / LTE auto is selected. What carrier are you through?
Sent from my HTC One using XDA Premium 4 mobile app

If you could post your wireless provider information, especially what bands they're on, that still help people dig up the appropriate information.
For the purposes of this thread, I assume when you say 4G you mean LTE, and not HSDPA+
Sent from my HTC One using XDA Premium 4 mobile app

djhixson88 said:
Hmm try going to settings, mobile data, network mode and see if GSM / WCDMA / LTE auto is selected. What carrier are you through?
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
thank you for your replay
ya it is auto selected GSM / WCDMA / LTE and in the front screen it is coming only 3G or H some times E :crying:
my carrier is Omantel.
thanks again

Abu Bakhit said:
thank you for your replay
ya it is auto selected GSM / WCDMA / LTE and in the front screen it is coming only 3G or H some times E :crying:
my carrier is Omantel.
thanks again
Click to expand...
Click to collapse
You're welcome. Another question. Is this your first LTE device? There could be the possibility your carrier doesn't get LTE coverage where you're at.
Sent from my HTC One using XDA Premium 4 mobile app

gusto5 said:
If you could post your wireless provider information, especially what bands they're on, that still help people dig up the appropriate information.
For the purposes of this thread, I assume when you say 4G you mean LTE, and not HSDPA+
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
thank you for your replay
My service provider is Omantel and they using band 18000 MHz.
ya 4G mean LTE not for the 3G or HSDPA+
thanks again

djhixson88 said:
You're welcome. Another question. Is this your first LTE device? There could be the possibility your carrier doesn't get LTE coverage where you're at.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i had tried my sim card with another device and it working without any problem
my area coverage is perfect.

Could be a hardware issue. That's what warranties are for sometimes you can get a lemon.
Sent from my HTC One using XDA Premium 4 mobile app

djhixson88 said:
Could be a hardware issue. That's what warranties are for sometimes you can get a lemon.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i hope it will not be a lemon
thanks again

I would hope not either. I love mine, but you could try rooting it and putting a custom Rom on it. There's s chance it could he an issue with your kernel too. And if that doesn't work you can unroot and just send it back.
Sent from my HTC One using XDA Premium 4 mobile app

djhixson88 said:
I would hope not either. I love mine, but you could try rooting it and putting a custom Rom on it. There's s chance it could he an issue with your kernel too. And if that doesn't work you can unroot and just send it back.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
thank you for your replay
i had tried root and other custom Rom and i is not working with the 4G LTE.
i had now unroot it
thanks again

You're welcome. At that point I'd send it back and demand another one.
Sent from my HTC One using XDA Premium 4 mobile app

djhixson88 said:
You're welcome. At that point I'd send it back and demand another one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i think i have to send it back :crying::crying:

I don't blame you for being upset. You could try getting a new SIM card though. Worth a shot if you haven't tried already.
Sent from my HTC One using XDA Premium 4 mobile app

djhixson88 said:
I don't blame you for being upset. You could try getting a new SIM card though. Worth a shot if you haven't tried already.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
thank you for your replay
i had tried and use another sim card and same problem no 4G LTE :crying:
thanks again

Ahhhh :/ yeah you're probably gonna have to send it back. You're welcome though, wish I could've been more of assistance.
Sent from my HTC One using XDA Premium 4 mobile app

Abu Bakhit said:
thank you for your replay
i had tried and use another sim card and same problem no 4G LTE :crying:
thanks again
Click to expand...
Click to collapse
IIRC Omantel is in the middle east. I'm not sure where you got the phone, but I believe you actually want a stock phone who's MID is PN0710000. This seems to be the appropriate model for Europe/Middle East which has LTE (4G) support for 800/1800/2600.
The PN0712000 supports LTE on 700/AWS. This the the current model I have over here in Canada.
Hope this helps.
HTC One Variants Thread

Abu Bakhit said:
i had tried my sim card with another device and it working without any problem
my area coverage is perfect.
Click to expand...
Click to collapse
Hi, did you solved your problem yet?
My wife phone having same issue as you.
Would like to know how do you solved it.
Thank you.

Related

Optimus 4X in USA network

Does anyone have this phone in the USA and if you do what service provider do you use? I wanna get this phone for myself within a month and I wanna know if it will work in T Mobile network.
Thanks
Sent from my LG-P999 using xda premium
LostInNorth805 said:
Does anyone have this phone in the USA and if you do what service provider do you use? I wanna get this phone for myself within a month and I wanna know if it will work in T Mobile network.
Thanks
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Ofcourse it will work, if its unlocked that is.
since T-Mobile is refarming to 1900, some major cities get 3G
in Boston area i only get 2G/EDGE
theofficialpimp said:
Ofcourse it will work, if its unlocked that is.
since T-Mobile is refarming to 1900, some major cities get 3G
in Boston area i only get 2G/EDGE
Click to expand...
Click to collapse
I had to make sure, I was looking at T mobile frequencies and O4X frequencies they match up but I had to get another person feedback. Thanks tho!
Also, your only getting 2G/EDGE in Boston? I figure you would atleast get 3G in a city like that.
Sent from my LG-P999 using xda premium
My knowing was that international phones won't work with TMobile USA other than edge but on att just fine.
Sent from my LG-P880 using xda app-developers app
LostInNorth805 said:
Does anyone have this phone in the USA and if you do what service provider do you use? I wanna get this phone for myself within a month and I wanna know if it will work in T Mobile network.
Click to expand...
Click to collapse
I used it with AT&T in UMTS in the west coast states. The quality and availability of UMTS by AT&T is okay.
T Mobile isn't working in UMTS because of the frequency band which doesn't work with this phone, but GSM will work.
I am using it on Att prepaid. Works great.
Sent from my GT-I9100 using xda premium

3G/4G data Signal on Korean Galaxy Note SHV-E160L/K/S in USA

Is anyone with a Korean Galaxy Note SHV-E160L/K/S able to get 3G/4G data Signal in the States?
I bought a T-mobile SIM card for my phone(SHV-E160L) I'm able to get only G signal on my phone even though I'm in a 4G plan.
T-mobile are crooks....I ask them before buying the sIm card and they this me the phone is compatible and now they're saying I can't get it cos the phone is on different bandwidth or something like that.
Is anyone in USA having similar issues and were you able to resolve it?
Thanks.
Sent from my SHV-E160L using xda app-developers app
You may have to flash a new radio.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
bot42 said:
You may have to flash a new radio.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
If you know of download links of the radio frequencies please let me know.
Thanks
Sent from my SHV-E160L using xda app-developers app
Rockryder said:
Is anyone with a Korean Galaxy Note SHV-E160L/K/S able to get 3G/4G data Signal in the States?
I bought a T-mobile SIM card for my phone(SHV-E160L) I'm able to get only G signal on my phone even though I'm in a 4G plan.
T-mobile are crooks....I ask them before buying the sIm card and they this me the phone is compatible and now they're saying I can't get it cos the phone is on different bandwidth or something like that.
Is anyone in USA having similar issues and were you able to resolve it?
Thanks.
Sent from my SHV-E160L using xda app-developers app
Click to expand...
Click to collapse
is your phone has a custom recovery??
If you have a custom recovery you can flash a Radio which working on T mobile
SHV-E160L
Rockryder said:
Is anyone with a Korean Galaxy Note SHV-E160L/K/S able to get 3G/4G data Signal in the States?
I bought a T-mobile SIM card for my phone(SHV-E160L) I'm able to get only G signal on my phone even though I'm in a 4G plan.
T-mobile are crooks....I ask them before buying the sIm card and they this me the phone is compatible and now they're saying I can't get it cos the phone is on different bandwidth or something like that.
Is anyone in USA having similar issues and were you able to resolve it?
Thanks.
Sent from my SHV-E160L using xda app-developers app
Click to expand...
Click to collapse
Dear friend, you might solve the problem? I have a shv-e160l but only recognizes 2G in El Salvador and not 3G, I have read about it but still I can not find a solution.
Hello bro
Did you fix this problem?
I have the set with same problem....
Is there any way to fix this bro
Thanks.
There is a shv-160 owners thread in the ATT Note i717 forum. Should take it up there.
Sent from my Nexus 5 using Tapatalk

Lte won't work

Los Angeles area. I work in the valley paicoma, and there's good lte connection there..I had the iPhone 5 and I would get lte, then I switch to galaxy note 2 and I would also get lte, now I'm using the HTC one and I don't get lte, does anyone knows if there's a fix....thanks in advance
Sent from my HTCONE using xda app-developers app
Doesn't get as in you can't connect?
Sent from my HTCONE using xda app-developers app
I only get 3g...but I should be getting lte....does the prl has to do anything
Sent from my HTCONE using xda app-developers app
I am in the same boat as you. I am in the LA area, and I had good signal in my neighborhood too. However, I can't connect with LTE either, even when I stand next to the tower.
The most weird thing is: I went to the store fore return. When I hit the store, my phone works with LTE outside of the store. I have to go home. Now my phone still has no LTE connection.
It looks like that it is Sprint or HTC software issue. I had no clue what to do though.
youngster1943 said:
I only get 3g...but I should be getting lte....does the prl has to do anything
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I had same problem in Atlanta returned one same thing after a couple of pro updates 4g started working just give it a little time it will start to connect after a few updates
Sent from my HTCONE using xda app-developers app
youngster1943 said:
Los Angeles area. I work in the valley paicoma, and there's good lte connection there..I had the iPhone 5 and I would get lte, then I switch to galaxy note 2 and I would also get lte, now I'm using the HTC one and I don't get lte, does anyone knows if there's a fix....thanks in advance
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Call Sprint customer care and have them check your UICC ID under settings/about/phone identity. I had exchanged my phone and this number didn't update and caused me to not get 4g when others had it. Its the same number as your SIM ID and is required to match your phone. Seems to be a common issue with setting up the HTC One since is has a SIM Card. They may argue with you that its for International only....tell them I understand that but you have seen others with this problem and that their UICC ID numbers did not match on the account and that its required to make 4g work.
Ok, thanks
Sent from my HTCONE using xda app-developers app
questions go into the questions section
http://forum.xda-developers.com/forumdisplay.php?f=2217
Same here ..I had an exchange ..ever since then 4g hasn't switched on once ...I live in Raleigh / Durham area and while not covered there are plenty of areas with 4g and never seen it once ...I called and asked if it could have anything to do with my exchange and SIM card and they said no ..figured they might of been wrong
firmbiz94 said:
Same here ..I had an exchange ..ever since then 4g hasn't switched on once ...I live in Raleigh / Durham area and while not covered there are plenty of areas with 4g and never seen it once ...I called and asked if it could have anything to do with my exchange and SIM card and they said no ..figured they might of been wrong
Click to expand...
Click to collapse
Yea you have to call them with confidence that you know what the issues are. And in markets they have not launched yet just explain that data is very bad on this phone and you get a lot of dropped calls. Then just ask them to please verify the numbers on your account with the phone....and especially the UICC ID.
I live in LA as well, and I only get LTE in a few different specific areas. Should I call them to make sure all of my numbers are correct? Is there anything else I can do?
slayer69 said:
Yea you have to call them with confidence that you know what the issues are. And in markets they have not launched yet just explain that data is very bad on this phone and you get a lot of dropped calls. Then just ask them to please verify the numbers on your account with the phone....and especially the UICC ID.
Click to expand...
Click to collapse
Thank you sir after jumping through the typical refresh reboot bs the lady finally listened to me and compared my SIM id# and it didn't match ..presto...I now have 15mbs down. Much appreciated
nerv8765 said:
I live in LA as well, and I only get LTE in a few different specific areas. Should I call them to make sure all of my numbers are correct? Is there anything else I can do?
Click to expand...
Click to collapse
PM me your zip code(s) of where you use your phone the most. I will send you a map of those areas and the towers that are upgraded. Not everything is complete there.
firmbiz94 said:
Thank you sir after jumping through the typical refresh reboot bs the lady finally listened to me and compared my SIM id# and it didn't match ..presto...I now have 15mbs down. Much appreciated
Click to expand...
Click to collapse
That's awesome to hear......glad it worked for ya!
90065 zip code
Sent from my HTCONE using xda app-developers app
I called sprint today, and they confirmed
The uicc I'd #, and it was correct on there system. ...what they have me do was to remove the SIM card, turn off the phone, put back the SIM card in, turn on the phone, update profile & prl. After doing this after 5 mins it showed the 4g on my phone, only for about 5sec.....then it went back to 3g....this was a good sign tho* .. I'm going to try it tommarrow at work since over there there's a steady lte connection...hope it works
Sent from my HTCONE using xda app-developers app
youngster1943 said:
I called sprint today, and they confirmed
The uicc I'd #, and it was correct on there system. ...what they have me do was to remove the SIM card, turn off the phone, put back the SIM card in, turn on the phone, update profile & prl. After doing this after 5 mins it showed the 4g on my phone, only for about 5sec.....then it went back to 3g....this was a good sign tho* .. I'm going to try it tommarrow at work since over there there's a steady lte connection...hope it works
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Well if not you can always do an Insurance replacement if you have it. There is always a chance you have a bad radio.
slayer69,
Could you please send me the map a zip 90703? Thanks a lot,
slayer69 said:
Well if not you can always do an Insurance replacement if you have it. There is always a chance you have a bad radio.
Click to expand...
Click to collapse
Would love to see a map of 02664. Sprint coverage map says fair lte, im lucky to see any 3g.
Sent from my HTCONE using xda app-developers app
bondseven said:
slayer69,
Could you please send me the map a zip 90703? Thanks a lot,
Click to expand...
Click to collapse
ajd88 said:
Would love to see a map of 02664. Sprint coverage map says fair lte, im lucky to see any 3g.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Sent PM to both of you. :highfive:
Thank you very much
slayer69 said:
Sent PM to both of you. :highfive:
Click to expand...
Click to collapse

(Q) can i use muy sprint htc con t-movil??

Ok so i got the termination letter from sprint for roaming 2 much... Can I activate this phone on t-movil and if so do I need to do anything to it?? Already unlocked and rooted!!!
Any help will be appreciated
Sent from my HTCONE using xda app-developers app
drkcreator said:
Ok so i got the termination letter from sprint for roaming 2 much... Can I activate this phone on t-movil and if so do I need to do anything to it?? Already unlocked and rooted!!!
Any help will be appreciated
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Retracted. Didnt read correctly.
drkcreator said:
Ok so i got the termination letter from sprint for roaming 2 much... Can I activate this phone on t-movil and if so do I need to do anything to it?? Already unlocked and rooted!!!
Any help will be appreciated
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
no way.. this is a cdma phone tmobile is gsm
P.Mobile said:
no way.. this is a cdma phone tmobile is gsm
Click to expand...
Click to collapse
COME ON.
When you know you have no idea what you're talking about, just don't respond.
OP, yes, you can do it. If you unlock it, get a sim card, the phone will work, will get data, will make calls on Tmobile.
It will not get LTE, only 3g. I believe there's something to do with Tmobile's upgrading towers to support different frequencies, so you should look into/inquire about that.
But yes, it will work to some capacity.
Felnarion said:
COME ON.
When you know you have no idea what you're talking about, just don't respond.
OP, yes, you can do it. If you unlock it, get a sim card, the phone will work, will get data, will make calls on Tmobile.
It will not get LTE, only 3g. I believe there's something to do with Tmobile's upgrading towers to support different frequencies, so you should look into/inquire about that.
But yes, it will work to some capacity.
Click to expand...
Click to collapse
Thanks alot man I'll look into it :thumbup:
Sent from my HTCONE using xda app-developers app
Correct. You will not get LTE with Tmobile. Because TMobile uses the 1700 frequncy for LTE which is AKA LTE Band 4. But you might be able to get HSPA+ 4G on the 1900 freq in refarmed areas.
I believe the Sprint HTC ONE doesn't have 1700.
drkcreator said:
Ok so i got the termination letter from sprint for roaming 2 much... Can I activate this phone on t-movil and if so do I need to do anything to it?? Already unlocked and rooted!!!
Any help will be appreciated
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I have received 2 termination notices in the past 3 years. Each time saying they were going to terminate my account due to excessive roaming. I continued to roam no less than I ever have and my account has never been cancelled. Just curious to see if anyone has actually been cancelled or if they just threaten.
Sent from my HTCONE using xda app-developers app
celder187 said:
I have received 2 termination notices in the past 3 years. Each time saying they were going to terminate my account due to excessive roaming. I continued to roam no less than I ever have and my account has never been cancelled. Just curious to see if anyone has actually been cancelled or if they just threaten.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
There have been many users here that have been kicked for that (most on purpose)
Sent from my HTCONE using xda premium

Is the Sprint carrier unlocked?

Let me know
My All New One
No
Sent from my 831C using Tapatalk
You will have to call Sprint International Services and tell them you are traveling overseas and if you meet certain requirements they will unlock it. If not you will just have to wait for somebody to find a fix if you want it unlocked.
To the 2 ppl that replied (and anyone out there) did you tried popping an att/tmobile Sim and see if it works? the m7 came unlocked no?
I need to know like right now cuz about to order one thanks! !!
Sent from my SM-N900P using Tapatalk
eurominican said:
To the 2 ppl that replied (and anyone out there) did you tried popping an att/tmobile Sim and see if it works? the m7 came unlocked no?
I need to know like right now cuz about to order one thanks! !!
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
The M7 did not come unlocked. It was the same thing with that phone. You had to call to unlock it, internationally. It was them sim unlocked for all but you had to be rooted.
dsk00185 said:
The M7 did not come unlocked. It was the same thing with that phone. You had to call to unlock it, internationally. It was them sim unlocked for all but you had to be rooted.
Click to expand...
Click to collapse
Thank you so much for clarification. They were sold out anyways. HAD to go with sprint anyways
Sent from my SM-N900P using Tapatalk
Anyone knows if the unlocker app ffpr the Sprint htc one m7 will work on the sprint HTC one m8?
Can someone try it please ? I want to buy a htc one m8 and sabré to know if the Sprint version is compatible with the 3g/4g from att? I dont care LTE
Sent from my HTC One using xda app-developers app
The sim unlock app on the play store stopped working after the m7 was updated to 4.4.2. This phone uses the same version of android so I very much doubt it would work.
Sent from my 831C using XDA Premium 4 mobile app
This seems to work on the Sprint version. Havne't verified yet since I don't have a nano sim.
http://forum.xda-developers.com/showthread.php?p=51718786#post51718786
Ph33zy said:
This seems to work on the Sprint version. Havne't verified yet since I don't have a nano sim.
http://forum.xda-developers.com/showthread.php?p=51718786#post51718786
Click to expand...
Click to collapse
I just tried it. It doesnt seem to work I tried both a tmobile sim and att and I get no signal.
dsk00185 said:
I just tried it. It doesnt seem to work I tried both a tmobile sim and att and I get no signal.
Click to expand...
Click to collapse
Did you change the Apn to the appropriate settings, I read that some place?
Sent from my SM-N900T using Tapatalk
JT man said:
Did you change the Apn to the appropriate settings, I read that some place?
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
APN setting is required only for data to work. signal has no relation with it
smokin901 said:
APN setting is required only for data to work. signal has no relation with it
Click to expand...
Click to collapse
Did you change the network type from CMMA/LTE to GSM?
I got a little question, if i buy a Sprint htc one m8 and unlock it. will i be able to use 3G/H+(at&t 4G) from AT&T?? Or just 2G?
Sent from my HTC One using xda app-developers app
m03sizlak said:
Did you change the network type from CMMA/LTE to GSM?
Click to expand...
Click to collapse
Yes I did.
Sent from my 831C using XDA Premium 4 mobile app
renehd2 said:
I got a little question, if i buy a Sprint htc one m8 and unlock it. will i be able to use 3G/H+(at&t 4G) from AT&T?? Or just 2G?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Anyone??
Sent from my HTC One using xda app-developers app

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