[Q] Known WP8 issues or hw defect? (ATIV S Neo) - Windows Phone 8 Q&A, Help & Troubleshooting

Hi all. Got my first ATIV S Neo with Sprint a couple weeks ago, had graphical corruptions, and random reboots, replaced it for another.
This one works much better, but there are some issues I'm seeing (nitpicking?) and I'm not sure if I have another defective handset or if this is just WP8, or if this is common to just this handset. Came from an HTC arrive on WP7.5 and things were pretty stable.
1) Occasional live tile animation stuttering; If I, for instance, go into the messages hub, sometimes the live tile swing animation will lock for half a second and then immediately pop into the message hub. Happens loading other apps too.
2) Occasional lock screen weirdness;
2a) very rare; press power button, screen comes on, screen fades out like the phone lost power but not to backlight, then backlight shuts off, pressing the power button again, everything works fine.
2b) occasional; in a dark room, press the power button to wake to lock screen, press again to turn off. screen/backlight goes out, backlight comes back, then goes out, then quickly comes back and back out.
3) in IE, typing in the address bar, text input freezes as it brings up suggestions from bing. (type "google.com" and get "gole.com"). disabling search suggestions makes it go away.
4) Text notifications stop working; sometimes the text notification sound stops playing (vibrate remains working). Reboot corrects it. Have also had it where the vibrate alert goes away and not the sound.
Anyone else seeing these? Are these known or is this phone also messed up?

Haven't seen those on my (open-market GSM) ATIV S, but there were a handful of glitches when I first got the phone. Those were corrected in the first big fiormware update from Samsung in my case, but I had to wait a few months for it.

GoodDayToDie said:
Haven't seen those on my (open-market GSM) ATIV S, but there were a handful of glitches when I first got the phone. Those were corrected in the first big fiormware update from Samsung in my case, but I had to wait a few months for it.
Click to expand...
Click to collapse
Thanks, that makes me feel a little more comfortable. These problems really don't feel like hardware to me, since they're fairly infrequent. I might have to stop by the sprint store and test the display model out a little.

???

Related

Stuck on lock screen.... Android 2.1/2.2

So, I downloaded and launched it perfectly... everything so far i tried is working fine except the lock screen... Some times when i press the Cancel key the button lights lid up but there is nothing on the screen and sometimes it appear the lock screen but nothing happen....
Do someone have any solution to this...
Thank you.
I have the same problem. I have been reading that possibly going back to an older kernel / roofs fixes this problem but have not seen and confirmed reports.
Can anyone confirm this and what version?
Thanks
Same problem at me. Both builds are running very fine for some tine but after that are running slow.I don't know why. Maybe is somehow related with the lockscreen problem?
I have this problem as well i get lucky if i manage to move passt the lock screen and the OS runs really slow it takes like 20 seconds just to open the app screen and the app screen laggs like no to morrow how come so menny ppls can get it to run just fine but i cant it makes me sad face
+1 one for me... I have got a TOPA100, it's almost impossible to wake up the device, sometimes the lockscreen is visible, but it's impossible to move the unlock slider. Usually I need about 10 times and something around 5 Minutes to wake up the device.
Same problem here, would be great if this can be fixed...
RaZz0r12 said:
I have this problem as well i get lucky if i manage to move passt the lock screen and the OS runs really slow it takes like 20 seconds just to open the app screen and the app screen laggs like no to morrow how come so menny ppls can get it to run just fine but i cant it makes me sad face
Click to expand...
Click to collapse
For me it's the same and the battery runs only for one hour, I think a (system?)process is running with 100% CPU time. I am new to android, so I don't know where to look.
Same here on an AT&T Pure. Sure would love to get this fixed however I'm reasonably noob to the Android world (not completely novice to linux in general, and I have successfully flashed my AT&T TyTN II thanks to this site.) Fixing this would be a huge help!
Thanks
More specifically on my device I encounter. The following:
- Turn screen off via end button.
- Turn on screen via call button.
HW button lights come on for a few seconds then cut themselves off.
Screen does not turn on at this point.
- Turn on screen via call button again
- Screen comes on with HW button lights
about half the time screen is unresponsive and will not all me to unlock with swipe of finger
Other times will accept input and unlock to the home screen
When unresponsive repeating entire process above will likely allow me to unlock successfully.
Thanks!
Sent from my AT&T Pure using XDA App
same
my screen never wakes up
end up using soft reset to windows mobile
(it could be something to do with startup??)

Multiple issues using Paranoid

I'm having quite a few issues with my ROM'd Z phone using Paranoid. I've recently updated to the latest version as soon as I was alerted.
1. The lock screen freezes, or rather becomes limited in responsiveness. I use the swipe up to unlock. When I swipe up, the clock/notifications just bounces and eventually the screen goes dark, then off. Sometimes I can reset using the power menu, but often the screen is totally unresponsive so I have to do a hard reset. On occasion I have to reset multiple times consecutively because it locks up immediately after boot... until its finally usable again. https://drive.google.com/open?id=0B7OGcalUJSgHblZob2Q2eHNkLU0
2. The phone gets hot in my pocket. When I notice this, often it has unlocked, turned on GPS, turned on the LED, taken photos and opened apps, or a combination of things. Sometimes even made a phone call, either to a contact or a recent from the log.
3. Recently I noticed it randomly ghost selecting right in front of me. I was unable to unlock and had to hard reset the phone.https://drive.google.com/open?id=0B7OGcalUJSgHVmJhQ0FOUDdLQkE
4. I am not getting SMS alerts from Optus 321 telling me I have messages from when the phone was off, or out of service range. Often I won't know till I randomly check days later, or when I miss a call (while on another call or in service range) and they leave a message.
5. Sound drops in and out from the other party. They can always hear me. Randomly, on some calls. I can have 3 good conversations, then the next I have to call back multiple times before I get enough up time.
5a. When I'm making a call, I may not even hear the outgoing ringing tone.
6. On any new call, the the volume on my Bluetooth headset is usually down about half way. I click the Vol+ and it immediately jumps to full, the volume bar already being at full.
7. When it rings, it often takes a second or more (after the ring tone has started) for the screen to turn on.
On suggestion by a friend, I disabled a lot of notifications, but the lock screen still won't unlock even when the only thing showing is the clock.
I guess there is problems with the the phone hardware, the ROM or incompatibilities with it and an APP.
Is there some diagnostics, or an app that I can run that will log what is going on and I can have someone look at those logs for me?
You should ask in Paranoid Support Thread
http://forum.xda-developers.com/xperia-zl/orig-development/rom-paranoid-android-5-t2992023
Thankyou. I could not find it.
edit: That thread is closed. There is a link at the end for a 'new home', but that thread is under Xperia ZL. Is the ZL considered the same phone?
I'm really sorry.
i gave you a wrong link. Shame on me.
http://forum.xda-developers.com/xperia-z/orig-development/rom-paranoid-android-5-t2976930
This is for yuga/c6603/"Xperia Z"

Please help - screen randomly becomes nonresponsive - but only partly - please read

Now there is another long topic on freezing, but its basically about 10seconds freeze , then things normal and stuff. Mine is different so I made a new topic.
Have sprint note. On Marshmellow now but happened on Lollipop as well.
The problem is:
After several hours of use, or may even a day, the phone just freezes....partly. Let me explain. Basically if you touch anywhere on the screen, it won't register the touch. If you hit the hard recents button, it'll show recents, but you can't click any program (it doesn't register your touch). When it first happened I thought I needed a new screen, but quickly found out I probably don't: If I hit the nav bar, it will pull down full screen, and if I have it full of notifications, I can click any of the notifications, whether its near the top, middle, or bottom, and it registers the touch and sends me to the app. But then again, at that app, the screen doesn't register. Even if I touch in the same place on the screen where I clicked the notification that sent me to the app. But the nav bar still works. It recognizes the touch, and will pull down full screen, and I can click anywhere on the screen and my touch will register. Also if I hold the power button and the reboot options come up (which on mine has option from top down to bottom, I can click any option on the screen, and it will register my touch. But if I hit the home button, the whole screen is non responsive. So I have a partial freeze. The whole screen doesn't work, but then the whole screen will work when I pull the nav bar down, so im totally confused. I already tried usually differnt launchers, but same thing, after while, screen will be non responsive
If I reboot then everything works fine and normal, so I doubt its a screen issue. Because if its broke its broke. Also tried a hard reset,problem still came back. I guess it may be an app clashing problem but I have over 100 apps it could be any one of them
Has anybody experienced something similar?
I had a buddy give me an LG Lucid3 that had a similar issue... It actually got worse over time and the touchscreen totally stopped working. (He thought) I took it apart and actually the connection was good. Put it back together and just kept rebooting it multiple times in a row. Finally, the touch started to work a little an for some reason I thought to go and download an antivirus program. The phone had 11. Got rid of them and phone has been working fine for a couple weeks now. Idk if that's your problem but I figured I'd share this experience because I've never seen anything like it.
Sent from my KYOCERA-C6745 using Tapatalk

Weirdest black screen issue, tried everything ....

Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
I would say it's a warranty job, just tried turning my brightness to zero and you can still see the screen.
I did have a similar problem on an old note that had root and custom rom though but I had somehow set the volume rocker to control brightness and it had lowered itself to minimum in my pocket
KEVIN88GT said:
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
Click to expand...
Click to collapse
Try pressing and holding Volume down and power button for 5 to 7 seconds to force power off, then try to boot to download mode Volume Down + Bixby + Power button and see if the download mode screen shows......if not then probably a bad screen.
Sent from my God Mode 8
Tried it......nothing.....warranty job it is.... Bummed to have some refurnished phone in exchange for a Brand new 900 dollar phone just a few months back?
KEVIN88GT said:
Tried it......nothing.....warranty job it is.... Bummed to have some refurnished phone in exchange for a Brand new 900 dollar phone just a few months back?
Click to expand...
Click to collapse
Yeah that sucks, i can imagine..... i too hate the idea of refurbished units being swapped for warranty....bs, should be brand new unit!
Sent from my God Mode 8
so I had it replaced under warranty through T mobile. Refurb phone will come in today. One quesion. Should I let the Tmobile techs do the data/settings transfer from old phone to new one or just do everything myself from scratch (which will obviously take longer).
This happened to my phone twice for the past month or so. (both in Nougat and Oreo - Non rooted) Black screen but phone seems to be responding -- I can receive calls and notifications etc -- And force reboot doesn't fix it. I've also tried drainging the phone when it first happened to me but doesn't work. HOWEVER, it gets okay so randomly. Like I just left it for couple of hours and it just worked when I hit the power button.
I did tried bringing the device to Samsung but what they did is to just manually upgrade/reset the software in their end which I could have done in my part but I just let them do it. They told me to come back if it happens again which is kinda BS.
I can conveniently say this is a Hardware issue. I will wait for it to happen again on my phone and request for a replacement. Phone is 4 months old when it first happened.
I have the same issue with blank screen but phone is working.
It started couple of weeks after i dropped my phone on the ground. There is black dot on my screen and broken glass but phone was working ok and was still pretty usable. But then it started:
Display works fine but when i switch display of, lock the phone or display switched because of its timer it didn come switch on... But phone works, i can use it with blank (black) screen.
I had to do force restart so the display will turn on with samsung logo and booting screen, and keep on till another switch of.
I was trying every setting (but no hard reset) and then i found a little hack:
When you turn on the "Always On Display" (AOD) function you can let the screen switch off or do it manually, wait for 1-2 sec and always on display will come up to the screen. Then when you press home button or lock button screen will swtich on normally. YOu can type pin and use phone witch screen working. But when you try to unlock from "AOD" with your finger or your eyes it unlock but with screen black.
So i was using it like this. everytime you need to wait second untill AOD comes up, but it was working fine.
Problem nu 2 is that now it stop working, AOD is working but when i want to switch screen on from AOD it shows black screen and phone is working on blind.
So everytime after my screen goes black or to AOD i have to unlock the phone blindly and "Force restart" it and have to keep waiting until boot, and then have to never let phone to screen of.
Its not usuable.
¨
Now what do you think? Is it hardware problem or software problem? Because screen is working but randomly. The black dot of dead pixels on the screen is getting slightly bigger in time (about 1 year) but its like 1.5cm round. Maybe this cause the problem? And why hack with AOD was working for half a year and then stoped working? There wasnt any updates right before, but i tried to install some apps (non display related) so ill try to uninstall them.
Hawe you got any idea if i can repair it on my own even if i loose the waterproofability?
Or can it be replaced for free if i have a warranty? (I dont have insurance)
Thanks for your tips guys.
Reprocrastinator said:
I have the same issue with blank screen but phone is working.
It started couple of weeks after i dropped my phone on the ground. There is black dot on my screen and broken glass but phone was working ok and was still pretty usable. But then it started:
Display works fine but when i switch display of, lock the phone or display switched because of its timer it didn come switch on... But phone works, i can use it with blank (black) screen.
I had to do force restart so the display will turn on with samsung logo and booting screen, and keep on till another switch of.
I was trying every setting (but no hard reset) and then i found a little hack:
When you turn on the "Always On Display" (AOD) function you can let the screen switch off or do it manually, wait for 1-2 sec and always on display will come up to the screen. Then when you press home button or lock button screen will swtich on normally. YOu can type pin and use phone witch screen working. But when you try to unlock from "AOD" with your finger or your eyes it unlock but with screen black.
So i was using it like this. everytime you need to wait second untill AOD comes up, but it was working fine.
Problem nu 2 is that now it stop working, AOD is working but when i want to switch screen on from AOD it shows black screen and phone is working on blind.
So everytime after my screen goes black or to AOD i have to unlock the phone blindly and "Force restart" it and have to keep waiting until boot, and then have to never let phone to screen of.
Its not usuable.
¨
Now what do you think? Is it hardware problem or software problem? Because screen is working but randomly. The black dot of dead pixels on the screen is getting slightly bigger in time (about 1 year) but its like 1.5cm round. Maybe this cause the problem? And why hack with AOD was working for half a year and then stoped working? There wasnt any updates right before, but i tried to install some apps (non display related) so ill try to uninstall them.
Hawe you got any idea if i can repair it on my own even if i loose the waterproofability?
Or can it be replaced for free if i have a warranty? (I dont have insurance)
Thanks for your tips guys.
Click to expand...
Click to collapse
If you're under warranty it will likely be a free repair, unless they find other damage. Like moisture damage.
As far as fixing it yourself, it's just about as cheap to have Samsung do it than it is to buy the parts yourself. It's $229 for Samsung to do it, and you'll maintain the water resistance rating.
same has happened to me
KEVIN88GT said:
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
Click to expand...
Click to collapse
This has just happened to my note 8 too. I was about to update it and had started it. set my phone down and picked it up and phone screen is black but can hear the haptic feedback.
I can only see the lock screen and the notifications. Everytime I try to unlock my phone I only get to see a glimpse of the notescreen and then the screen turns black. Even when I try to go to camera through the lock screen the screen goes black too. When I charge my phone it heats up so I haven't really charged it as well. Has this also happened to anyone? It seems as if the phone's sensitivity still works in all places but when I unlock it the screen just goes black.
I also have problem of freezings and always rebooting. Tried soft and hard resets/factory reset. Still same problem. This phone has hardware issue. Do not buy.
I realize this thread is quite old but I have this exact same issue now. I have managed to discover some other information by playing around with various settings which are noted below. To begin with, I was able to used the AOD hack posted above for a while but it no longer works. The only way I can get my screen to come back is with a soft reset - but as soon as the screen times out or i turn it off, it goes black, with or without AOD enable. All the on screen buttons still work as well as the haptic feedback - I just can't see anything.
Now on to what I have found:
One thing I have found is if I turn off adaptive screen brightness and crank the brightness slider to the right, when it goes black I can faintly see some of the buttons - enough that I can turn the phone off or restart it from the power menu (If I switch the default setting to night that also helps to see the buttons a bit better). Also, if I enable night mode I can also see the brightness slider faintly but when I slide it left, it just makes the screen completely black and when I slide it right, it only returns it to the very faint brightness level.
So at this point I am stuck. To summarize the issue:
1. When the screen either times out or turns off, it is still "alive" but goes black. It will not return to normal brightness.
2. Turning off adaptive brightness and cranking brightness slider to right allows you to see faint buttons after screen times out but won't return to normal brightness.
3. Enabling night mode helps to see the faint buttons, in particular the brightness slider a bit better. However the screen still cannot return to normal brightness.
4. The only way to get the screen back to full brightness (albeit temporarily until the next timeout) is to turn off the phone or reset from the power menu; or soft reset holding volume down + power simultaneously.
Hopefully someone else has figured out a way to recover this. I am on Android 9 with Samsung UI 1.0
Phone is completely stock, never rooted and completely out of warranty.

Android 10 update filled my phone with bugs (keyboard, bluetooth, camera, freezes)

I am not sure if anyone has encountered these problems too but the Android 10 updates have ruined the phone for me.
Bugs I encountered and that I haven't found a fix for:
The keyboard annoys me to hell and back because of the gesture controls. I have been using gestures before Android 10 and I had no problems with the keyboard, but now the whole bottom area of the screen is like a mine field. It happens at least 3-4 times everyday to write something and when i hit space it would bring me to home screen and/or writing next letter in google search.
Not only I can't properly use the keyboard, but I can't long press the emoji in FB Messenger when the keyboard is not opened, it would just bring me back to last screen (it sees it as a back gesture). Basically can't interact with bottom buttons in most apps that use portrait mode because the phone sees them as gestures and it's driving me nuts
Since the update I had to restart my phone about once a week because of different bugs regarding Bluetooth (it would turn off and refuse to turn back on without a restart), sometimes the camera refuses to take more than one photo before the shutter button becomes unresponsive and I have to restart the app (to be able to take only one more photo) or restart the phone to fix the problem
The phone sometimes freezes and becomes unresponsive, requiring a forced restart or a normal restart if i wait 1 minute to open that option menu for turning the phone off. Also, it won't turn back on automatically and won't turn on for the next minute even if i manually hold the power button.
All these only occurred after updating to Android 10. It was a dream phone like my S7 edge was before updating to Android 10.
I wanted to switch to iPhone but I was amazed by the fact that my S7 edge had no problems during the 3 years I've used it and I decided to continue buying Samsung phones, but now I am seriously considering switching to another brand that uses Android (that I can't think of, keeping the same performance and build quality besides Huawei which is in a weird spot now) or permanently switching to iPhone.
I'd appreciate it if you knew any fixes to the bugs I listed above, I found nothing. If not, what can be done about these?
Use google messenger
sonikshot said:
I am not sure if anyone has encountered these problems too but the Android 10 updates have ruined the phone for me.
Bugs I encountered and that I haven't found a fix for:
The keyboard annoys me to hell and back because of the gesture controls. I have been using gestures before Android 10 and I had no problems with the keyboard, but now the whole bottom area of the screen is like a mine field. It happens at least 3-4 times everyday to write something and when i hit space it would bring me to home screen and/or writing next letter in google search.
Not only I can't properly use the keyboard, but I can't long press the emoji in FB Messenger when the keyboard is not opened, it would just bring me back to last screen (it sees it as a back gesture). Basically can't interact with bottom buttons in most apps that use portrait mode because the phone sees them as gestures and it's driving me nuts
Since the update I had to restart my phone about once a week because of different bugs regarding Bluetooth (it would turn off and refuse to turn back on without a restart), sometimes the camera refuses to take more than one photo before the shutter button becomes unresponsive and I have to restart the app (to be able to take only one more photo) or restart the phone to fix the problem
The phone sometimes freezes and becomes unresponsive, requiring a forced restart or a normal restart if i wait 1 minute to open that option menu for turning the phone off. Also, it won't turn back on automatically and won't turn on for the next minute even if i manually hold the power button.
All these only occurred after updating to Android 10. It was a dream phone like my S7 edge was before updating to Android 10.
I wanted to switch to iPhone but I was amazed by the fact that my S7 edge had no problems during the 3 years I've used it and I decided to continue buying Samsung phones, but now I am seriously considering switching to another brand that uses Android (that I can't think of, keeping the same performance and build quality besides Huawei which is in a weird spot now) or permanently switching to iPhone.
I'd appreciate it if you knew any fixes to the bugs I listed above, I found nothing. If not, what can be done about these?
Click to expand...
Click to collapse
Samsung doesn't update own system apps from 2 months, and bugs listed by you are the inevitable result of this lack.
When Samsung will release a more heavy update (400MB or so, and not only 100MB of Google security patches) all these problems will vanishing, and anti-rollback protection will be restored.
P.S = Yesterday I've encounter a bug on Reminder app, that generate a Force Close (two times) when I tried to set a pre-suggested date.

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