Play Store Problems? - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Anyone else having problems with the play store tonight? I did DG's root earlier, but I think it's unrelated because I didn't notice it until tonight.
I've tried clearing cache and data, in the play store and google services. I've even tried removing and adding my google account with mutliple reboots.
It fixed my original error [RPC:S-5:AEC-0], and now I'm just getting a server error (500).
Anyone else notice this? I want to know if it's google and I need to be patient, or if it's just me and I need to keep troubleshooting.
Thanks!

I also have this issue
Sent from my SAMSUNG-SM-N900A using xda app-developers app

I'm getting error 500 as well.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5

I have the same issue... I have tried clearing app data, doing a restore and even removing all play store updates. Nothing seems to work. I am going to keep trying, but if anyone figures out how to fix it, please post how. :good:

Just tried on a non-rooted phone and it gets the same error
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mdo41 said:
Just tried on a non-rooted phone and it gets the same error
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I was 10 seconds from starting a thread myself, getting the 500 error myself as well. I tried all of the following:
1. Go to settings -> Applications -> Manage -> All -> Market
2. Press the Force Close button, press OK to acknowledge this is what you want to do.
3. Press Clear Cache, press OK if it asks you to confirm your actions
4. Exit the screen
5. Go to settings -> Accounts and Sync
6. Click your Google account
7. Press Remove at the top right corner. Press OK to confirm this is what you want to do.
8. Exit the screen
9. Launch Market
10. The Market app will ask you for an account. Put your Google information back in.
11. Once you put the account info in, you'll get the disclaimer. Press OK.
12. Now try to download an app.
But you said you tested it on a non-rooted phone and it gets the same error at least puts me at ease a little. Are you on a custom FW or Stock?

I am on the new root. I have an s4 one another line and it is not rooted at all and it is getting the 500 error
Sent from my SAMSUNG-SM-N900A using xda app-developers app

Just checked a couple of popular youtube videos for this issue and the comments sections are filling up with this same issue!! Example below, so its not just us and thankfully not because I rooted!
Play Store Error Fix Video (with comments from users with same issue)

tinpusher said:
Anyone else having problems with the play store tonight? I did DG's root earlier, but I think it's unrelated because I didn't notice it until tonight.
I've tried clearing cache and data, in the play store and google services. I've even tried removing and adding my google account with mutliple reboots.
It fixed my original error [RPC:S-5:AEC-0], and now I'm just getting a server error (500).
Anyone else notice this? I want to know if it's google and I need to be patient, or if it's just me and I need to keep troubleshooting.
Thanks!
Click to expand...
Click to collapse
I'm convinced it's on Google's end. I started having problems on my 1st gen Nexus 7 tablet. After fighting it for a half hour I decided to see if my Evo 4G phone was also having problems, and sure enough it is too.
Searching google for "google play store error" discussions in the last 24 hours I am seeing lots of other people chattering about problems too.

Me too, stock
Sent from my SM-N900W8 using xda app-developers app

HunterZ0 said:
I'm convinced it's on Google's end. I started having problems on my 1st gen Nexus 7 tablet. After fighting it for a half hour I decided to see if my Evo 4G phone was also having problems, and sure enough it is too.
Searching google for "google play store error" discussions in the last 24 hours I am seeing lots of other people chattering about problems too.
Click to expand...
Click to collapse
I'm rooted via DesignGears method and am also having this issue. So weird, just like an hour ago I was re-downloading all my apps after reflash and had no problems

Guys no don't troubleshoot it's not you its google. The server is down at the moment.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5

agent929 said:
Guys no don't troubleshoot it's not you its google. The server is down at the moment.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
Click to expand...
Click to collapse
Thanks for the update. I was trying every possible solution with no avail
Sent from my SAMSUNG-SM-N900A using Tapatalk 4

No problem
Sent from my SAMSUNG-SM-N900A using Tapatalk 5

Looks like it's up. I've just installed and update 6 apps successfully.

Back up for me as well, 2 apps downloaded

Yeah, Had all my friends with different devices telling me it was down for them too. But all is better now and its working!

Related

google now search not functioning properly?

Is anyone having issues when searching through Google now? When I input my question it fails to bring up websites but does bring up cards if that information is available. Otherwise, the circle just keeps spinning and not website suggestions come up. This only started happening today, it seem after I updated chrome. So I uninstalled the update but the issue still exists. Wonder if its a problem with Google? When I search in chrome though it works fine.
riyatch said:
Is anyone having issues when searching through Google now? When I input my question it fails to bring up websites but does bring up cards if that information is available. Otherwise, the circle just keeps spinning and not website suggestions come up. This only started happening today, it seem after I updated chrome. So I uninstalled the update but the issue still exists. Wonder if its a problem with Google? When I search in chrome though it works fine.
Click to expand...
Click to collapse
Yeah I'm having the same problems with Google voice search/Google now
Yes, same here. It must have been a google-side issue with now specifically.
Sent from my Nexus 7 using Tapatalk HD
Same problem here.
Sent from my Nexus 7 using XDA Premium HD app
Discussed here - looks like they are on it.
I'm having issues as well. I for some reason cannot add sports teams to my Google now cards. Hope this gets resolved soon as this is the #1 use for Google now for me
Okay good, its not just me..
Sent from my Nexus 7 using xda app-developers app
Mine is working fine.
Sent from my Nexus 7 using Tapatalk 2
I can't get any cards to show period.
Dupe --> http://forum.xda-developers.com/showthread.php?t=1967572
I'm having issues, too
Closed

4.2 OTA is live

Just got the 4.2 OTA update at 1.10am UK time
Thanks.
Just went and checked for OTA, there it was. Downloading now.
Nothing here in sunny Glasgow yet.
Sent from my Nexus 7 using XDA Premium HD app
Boom! Tampa, fl
Sent from my Nexus 7 using xda premium
Just got it here in Vancouver, Canada as well.
Sent from my Nexus 7 using xda premium
Not here yet in London
Sent from my Nexus 7
Hate all of you
MaxxieB said:
Not here yet in London
Sent from my Nexus 7
Click to expand...
Click to collapse
Did you try clearing data under the 'Google Services Framework' app?
Update: Anyone not seeing the update, try the following: Go to Apps>All>Google Services Framework>Clear Data then search for an update again. It should say last checked 1970.
This will cause loss of root/unlock right?
I got the notification in Salt Lake... I'm currently running clean ROM.
Sent from my Nexus 7 using Tapatalk 2
akhan47 said:
Did you try clearing data under the 'Google Services Framework' app?
Update: Anyone not seeing the update, try the following: Go to Apps>All>Google Services Framework>Clear Data then search for an update again. It should say last checked 1970.
Click to expand...
Click to collapse
Clearing data did the trick. It's updating now.
Sent from my SAMSUNG-SGH-I747 using xda premium
Nothing in Baltimore, MD. Come onnnn
Sent from my Nexus 7 using xda app-developers app
If you install and use Voodoo OTA Rootkeeper from Play you can easily maintain root. Worth doing before you update.
Sent from my Nexus 7 using XDA Premium HD app
akhan47 said:
Did you try clearing data under the 'Google Services Framework' app?
Click to expand...
Click to collapse
Per a comment on a Droid Life Article, to force the update
Turn on Airplane Phone
Force Stop Google Services Framework and Clear Data
Turn Off Airplane Mode
It worked for me, but of course it could just a coincidence.
akhan47 said:
Did you try clearing data under the 'Google Services Framework' app?
Update: Anyone not seeing the update, try the following: Go to Apps>All>Google Services Framework>Clear Data then search for an update again. It should say last checked 1970.
Click to expand...
Click to collapse
That worked for me, Downloading, Thanks
f0xblade said:
Per a comment on a Droid Life Article, to force the update
Turn on Airplane Phone
Force Stop Google Services Framework and Clear Data
Turn Off Airplane Mode
It worked for me, but of course it could just a coincidence.
Click to expand...
Click to collapse
Dang it said last update was 1969 but still no update lol. Will keep trying.
Edit: turned off nexus an back on. Then cleared data under Google framework services. Now downloading update!
Sent from my Nexus 7 using xda app-developers app
Just got updated. Didn't force anything.
Sent from my Nexus 7 using Tapatalk 2
Nothing in Vietnam yet. I am sure I will be one of the last to receive it. I tried the force stop/clear data trick, got nothing.
Sent from my Nexus 7 using xda app-developers app
I got it too here in sweden at 2.54 am! Had to do the airplane mode on > stop google services framework and clear data > airplane mode off procedure but now it's installing the update. The nexus 7 was my first nexus device and therefore this is my first experience of an update on release day and it feels kind of uplifting haha!
4.2 OTA is in New Zealand
Just got notifacation for 4.2 ota update from Google for the N7. Downloads and installs, no problems so far.JOP40C Build number.

Error 403 driving me nuts.

I've tried everything I can, from removing accounts to clearing cache and data. I've removed the account and re added.
I bought dogcatcher with account 1.
If I remove account 1 and add account 2, it still thinks I've purchased it. I've removed both and added number 2 back. Same issue and so far only with this app.
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X82X said:
I've tried everything I can, from removing accounts to clearing cache and data. I've removed the account and re added.
I bought dogcatcher with account 1.
If I remove account 1 and add account 2, it still thinks I've purchased it. I've removed both and added number 2 back. Same issue and so far only with this app.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Did I got it right? Purchased an app with Acc 1, get an error when trying to update it with acc 2? Or is it just showing as "purchased" with Acc 2?
Showing as purchased which is odd. I don't mind buying again. It just won't let me.
Sent from my HTC One using xda app-developers app
Also note the phone refuses to connect to anything Google related. Google.com times out, there is no option to add a Google account anymore, Gmail fails to sync, play store fails to connect. Is there a gapps for the one i can flash?
Sent from my HTC One using xda app-developers app
sounds like you, your hosts file or your DNS settings are blocking google Oo are you using an adblocker or sth like that?
mautz001 said:
sounds like you, your hosts file or your DNS settings are blocking google Oo are you using an adblocker or sth like that?
Click to expand...
Click to collapse
After much investigation, it turns out it was my network, three.
However, the problem with 403 is still present. It's got so bad, I've had to buy another podcast app to tide me over. Looks like Doggcatcher is off the menu. Shame, but I'm tired of pissing about with this.
I surrender. Voice recorder pro is doing it now. Any ideas?
Sent from my HTC One using xda app-developers app
Same. Even after wiping and only adding one account, it still does it with the same apps. There must be a more serious issue. I can't use apps I've paid for and have to buy alternatives.
Sent from my HTC One using xda app-developers app
I thought I would try again today, still the same thing. I've had to BUY 3 alternative apps because the ones I bought will no longer download. Sick of it.
If any of you guys are still there, I made this thread with a solution to help solve this error. http://androidforums.com/internatio...ror-24-insufficient-storage-space-solved.html
It turns out that there is some residue data from installing the app before which leads the app to not install. It's tested and worked for me. Please gimme a thanks if it worked.
Sent from my HTC One using xda premium
jdgreat4 said:
If any of you guys are still there, I made this thread with a solution to help solve this error. http://androidforums.com/internatio...ror-24-insufficient-storage-space-solved.html
It turns out that there is some residue data from installing the app before which leads the app to not install. It's tested and worked for me. Please gimme a thanks if it worked.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks man, but didn't work for me.
I did a search for anything doggcatcher related on my phone, not a single file.
The only option I can fathom is to find an apk of it. I've paid for it, I can't use it unless I pirate it. Makes sense.

Play Store wont connect

We've all had issues with the play store over the years, but this one has me stumped.
Rooted phone, but that's all
everything was fine for almost a month, but a few days ago, i noticed I was no longer able to connect to the play store.
I did all the "normal" things, cleared caches/data from play store, google framework, uninstalled my gmail account and re-installed it, downgraded play store, upgraded play store, tried the hosts file trick, even did a factory reset, and still no play store connection.
Even called Tmobile tech support, and got to the tier 2 folks, and they couldn't get it to work either, so they are sending a new phone tuesday.
Until then, I want to keep on trying to get this to work; I haven't unrooted with Supersu yet, figuring that rooting had nothing to do with this, since it worked fine for a month, rooted, but does anyone else have any suggestions?
Its weird; when I open the play store app, and type something into the search box, it will actually take me to the page where that app is, but when I try to download/install it, I get the dreaded error 927; when I back out, and just try to open the play store app, It doesnt connect at all.
When I try to send files to my phone from my computer, it shows "my apps", but when I try to send them to my phone, I get an error on my phone saying "failed to install" app..
Any thing else I might have not tried with this?
Thanks!
You dont have any battery saver apps going do you...because sometimes they can mess with network settings. Also that error 927 is a network error so you may want to start sniffing around your network settings. I have the tmobile flex so let me know if you need any settings.
Sent from my LG-D959 using Tapatalk
no, no battery saver apps running, and I went through a couple of complete factory resets on my own, and with tier 2 from TMobile, plus they re-provisioned my phone, and even that didn't help.
Whats so weird is that when I type an app name in the search bar in the play store app, it takes me to the page where that app, and others like it get listed.
If I click on one of the app, it takes me to the download page of that app, and once I click on "Install", the progress bar starts, and it looks like its going to download/install, but then it throws the dreaded error 927 flag.
Trust me, I've been modding phones for many many years, and this play store stuff has happened to me before, but never this stubborn as to make me have to replace the phone.
Yeah that is weird. Well if you do figure it out post the solution. I would love to put the solution in the memory bank just in case.
Sent from my LG-D959 using Tapatalk
---------- Post added at 02:56 PM ---------- Previous post was at 02:53 PM ----------
Hey just thought of something....have you tried making a new gmail acct to see if that one will work? Another idea is changing your gmail password. Give those a try and see what happens.
Sent from my LG-D959 using Tapatalk
imarq said:
Yeah that is weird. Well if you do figure it out post the solution. I would love to put the solution in the memory bank just in case.
Sent from my LG-D959 using Tapatalk
---------- Post added at 02:56 PM ---------- Previous post was at 02:53 PM ----------
Hey just thought of something....have you tried making a new gmail acct to see if that one will work? Another idea is changing your gmail password. Give those a try and see what happens.
Sent from my LG-D959 using Tapatalk
Click to expand...
Click to collapse
Changed my password, and it didnt work..I'll try the new gmail account and see if that helps..
Okay.
Sent from my LG-D959 using Tapatalk
your idea of creating a new gmail account works!
Only problem of course is all the things I have purchased originally through the play store wont be accessible to me under a different identity..
Can you "combine" identities on the play store, or add others to your account so you can share stuff?
Thanks for the suggestion about creating a new identity! :good:
I'm still gonna try the replacement phone that t-mobile is sending, to see if that one works normally..
I'm glad it worked for you. I don't think you can share apps... Although that would be awesome!!
Sent from my LG-D959 using Tapatalk
wase4711 said:
your idea of creating a new gmail account works!
Only problem of course is all the things I have purchased originally through the play store wont be accessible to me under a different identity..
Can you "combine" identities on the play store, or add others to your account so you can share stuff?
Thanks for the suggestion about creating a new identity! :good:
I'm still gonna try the replacement phone that t-mobile is sending, to see if that one works normally..
Click to expand...
Click to collapse
You can share apps in the sense that when you open up the playstore you can choose which account to use in settings and then download all your apps. I do that for all my daughters androids. Log
both in turn everything off from my Gmail account so that she doesn't get my email etcetera, and then log into the playstore using my Gmail when she needs paid apps and so on.
EDIT: Right after I posted this I rethought the idea and realized that may not work for you because your whole problem is that YOUR Gmail acct is the one acting up throwing the 927 error
Sent from my LG-D950 using XDA Premium 4 mobile app
brittoking said:
You can share apps in the sense that when you open up the playstore you can choose which account to use in settings and then download all your apps. I do that for all my daughters androids. Log
both in turn everything off from my Gmail account so that she doesn't get my email etcetera, and then log into the playstore using my Gmail when she needs paid apps and so on.
EDIT: Right after I posted this I rethought the idea and realized that may not work for you because your whole problem is that YOUR Gmail acct is the one acting up throwing the 927 error
Sent from my LG-D950 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
you are correct....I did try your suggestion, and it actually let me download one of my apps, but, after that one is was back to 927...
You can try signing into the play store in browsers and send the apps to your phone.
Sent from my LG-D950 using Tapatalk
colbynmeghan said:
You can try signing into the play store in browsers and send the apps to your phone.
Sent from my LG-D950 using Tapatalk
Click to expand...
Click to collapse
tried that; doesnt work..
Did you clear the cashe in Google play services?
Sent from my LG-LS995 using XDA Premium 4 mobile app
justinswidebody said:
Did you clear the cashe in Google play services?
Sent from my LG-LS995 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
yes, multiple times..
wase4711 said:
yes, multiple times..
Click to expand...
Click to collapse
Not the answer you want, but wipe these internal sd. I've had this before and that was the only fix
Sent from my LG-D959 using Tapatalk
kintwofan said:
Not the answer you want, but wipe these internal sd. I've had this before and that was the only fix
Sent from my LG-D959 using Tapatalk
Click to expand...
Click to collapse
yep, I think I did the same thing in my Samsung Days..was so easy to wipe and restore...seems like a long time ago...
Fortunately, T-Mobile is sending a replacement phone today, so I dont have to deal with that..
If we had a custom recovery, it would be a non issue.....soon, hopefully!
just an FYI...
A new phone did NOT fix this; the only thing that works, is setting up a new gmail account, and using that to get apps in the play store..
There has to be a way to fix this; I wasn't happy re-buying all my paid apps again...
wase4711 said:
just an FYI...
A new phone did NOT fix this; the only thing that works, is setting up a new gmail account, and using that to get apps in the play store..
There has to be a way to fix this; I wasn't happy re-buying all my paid apps again...
Click to expand...
Click to collapse
Get in touch with google customer service. This is obviously a problem in their end
Sent from my LG-D959 using Tapatalk
thanks man, i didnt know/think they had actual customer service, but I just spent 30 minutes on the phone with them, and they are escalating the issue to their top tier dept.
I appreciate the suggestion! :good:
wase4711 said:
thanks man, i didnt know/think they had actual customer service, but I just spent 30 minutes on the phone with them, and they are escalating the issue to their top tier dept.
I appreciate the suggestion! :good:
Click to expand...
Click to collapse
Wase, thanks for documenting your story. I'm considering the flex so I poke my nose into the threads. Just not sure I want to leave my note2. Please let us know what Google does for you.
sent from my NOTE 2

Galaxy Camera 2 Keeps losing Google Settings

Love my new galaxy camera 2 but I have a strange issue the camera keeps signing out of Google so I lose all my contacts and calendar plus have to sign back in to use the play store
It has done this twice now anyone else having this issue and if so how do I stop the camera from doing it ?
Thanks
Sent from my EK-GC200 using XDA Premium 4 mobile app
Anyone pls.. not happy this keeps happening will return if known fault
Thanks
Sent from my EK-GC200 using XDA Premium 4 mobile app
Hi
Same thing here. Happens 4 times so far. And any time it happens, it starts to reinstall a lot of apps of other devices I don't need in the camera. Really annoying. Hope Samsung will fix the bug asap.
Federico
Sent from my K00E using XDA Free mobile app
I have returned mine to where I bought it as it is not acceptable
I looked at the k zoom and to be honest I think I'm gonna go away from a camera / phone and stick with my dslr
Not much of an improvement over the original samsung camera such a. Shame
Sent from my iPhone using Tapatalk
I will wait for an update hoping it will fix the bug.
Sent from my K00E using XDA Free mobile app
Same here I'll wait for update as the camera is awesome !!
Sent from my SM-N9005 using XDA Premium 4 mobile app
Mine loses my Google account every 1-3 days. Once it stayed for a week!
Annoying that I have to keep going into the Settings/Accounts and re-add it. It is the only account that gets 'lost'. I have Dropbox and Samsung account on the camera since day one and they are still there.
Oddly enough, I have not heard any other discussions of this other than here; that I am glad I found.
It's weird how settings all of a sudden get removed ?
Sent from my iPhone using Tapatalk
mancuk29 said:
It's weird how settings all of a sudden get removed ?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Exactly.
I did manage to find several other folks on Android Central.com forums that report the very same issue.
No answers though.
Ended up buying another galaxy 2 amazon is a German version (they did refund me £68 when I complained) and I can confirm the German one does the same this is DBT VERSION not BTU so it is definitely a firmware issue
Sent from my EK-GC200 using XDA Premium HD app
Might have solved the issue it seems that Facebook is causing the issue - I've removed Facebook app and haven't had one single issue with Google logging out .. can anyone experiencing the issue confirm that this is a sort of a fix until Samsung issue a patch
mancuk29 said:
Might have solved the issue it seems that Facebook is causing the issue - I've removed Facebook app and haven't had one single issue with Google logging out .. can anyone experiencing the issue confirm that this is a sort of a fix until Samsung issue a patch
Click to expand...
Click to collapse
Your solution seems to work so far....5 days and account still there!:thumbup:
Thanks
Sent from my GT-N7100 using XDA Free
mobile app
Shame Samsung couldn't work that bit out
mancuk29 said:
Shame Samsung couldn't work that bit out
Click to expand...
Click to collapse
It keeps forgetting my google account even without Facebook app... In fact when I first got it I entered the data, it all worked; went on vacation, when I got there, I had to enter it again. 8 consecutive times. Then it remembered. Until today... Contacted Samsung support, let's see what they say.
sid3windr said:
It keeps forgetting my google account even without Facebook app... In fact when I first got it I entered the data, it all worked; went on vacation, when I got there, I had to enter it again. 8 consecutive times. Then it remembered. Until today... Contacted Samsung support, let's see what they say.
Click to expand...
Click to collapse
I'm in the same position. Even without FB I keep losing my Google data. Please feed back on what Samsung support say!
I never have had FB app installed yet have this issue.
Via a tech chat session, a Samsung support tech told me to force stop and clear data/cache on the Google Account Manager app. Seemed like a reasonable solution, but it didn't work/last overnight. What was interesting is that there was literally no delay in the chat when I posted the problem and the tech offered that solution. Clearly, they are aware of the issue. Now they just need to solve it.
I think I've discovered a work-around solution -- I turned off the Fast power-on feature (Settings/More/Power/Fast Power-on). I haven't haven't had the Google account disappear nor the wallpaper (which usually happens at the same time) in almost 48 hours. Of course, the caveat to that is that is that it can take longer to startup your camera after it's been idle for a while, but you can resolve that issue by increasing the auto power off from the default 1 hour to something more when you're going to be using the camera more frequently.
Same issue here, i am reflashing the rom and i will check off the fast power on if fix it.
Well, it's been about two weeks since I disabled the fast power-on feature and I've lost my Google settings only once during that time, so it appears to help.

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