Database Develop

Straight Talk CS woes

So Straight Talk has been trying to get me to switch to a T-Mobile SIM for a while now, so I finally convinced them to send me one for free. I got it today and tried to activate it, and they're telling me that it's not available in my area (after nagging me for weeks to switch). I called in and they're trying to tell me that it's because the Nexus 4 is an AT&T phone and not a T-Mobile unlocked. I kept trying to tell her that the Nexus 4 is GSM unlocked, so it should work for anything GSM, but they disagreed and said it had to be either AT&T or T-Mobile. Then she got really mad and put me on hold while she talked to her boss.
She came back and wanted to charge me for a full month, I explained that I was only switching because they recommended it. She's now talking to her manager again to see if it's possible to switch my number without me paying again and forfeiting the rest of my month.
This service is awful. I wish they would have just stopped nagging me and let me keep AT&T.
EDIT
She also said that my birthday was incorrect and that I had the correct month and year, but the incorrect date. I said that I must have made a typo and that I could provide other information if that would work, she told me she'd hold while I logged in online and corrected my info. So she sat there in silence while I updated that info, then said that it wasn't coming through so I'd have to call back tomorrow. I asked her if she'd refreshed her page and she said no, then refreshed it and said it had updated and that she could continue helping me now, but I still had to confirm my birthday again. *sigh*. I've now been on the line with them for an hour.

T-Mobile service sucks in Kalamazoo (I'm a former customer so its from experience), very spotty coverage, and it pretty much sucks everywhere in Michigan as I travel a lot. So your a lot better off with AT&T. I just left StraightTalk AT&T as I hate their customer service, sitting an hour on hold is common, and at $50 it made more sense to just go with one of AT&T's own GoPhone plans for the same price (250 talk minutes, unlimited texts, 1 GB data). AT&T's customer service is far superior to StraightTalks.

thunder2132 said:
So Straight Talk has been trying to get me to switch to a T-Mobile SIM for a while now, so I finally convinced them to send me one for free. I got it today and tried to activate it, and they're telling me that it's not available in my area (after nagging me for weeks to switch). I called in and they're trying to tell me that it's because the Nexus 4 is an AT&T phone and not a T-Mobile unlocked. I kept trying to tell her that the Nexus 4 is GSM unlocked, so it should work for anything GSM, but they disagreed and said it had to be either AT&T or T-Mobile. Then she got really mad and put me on hold while she talked to her boss.
She came back and wanted to charge me for a full month, I explained that I was only switching because they recommended it. She's now talking to her manager again to see if it's possible to switch my number without me paying again and forfeiting the rest of my month.
This service is awful. I wish they would have just stopped nagging me and let me keep AT&T.
EDIT
She also said that my birthday was incorrect and that I had the correct month and year, but the incorrect date. I said that I must have made a typo and that I could provide other information if that would work, she told me she'd hold while I logged in online and corrected my info. So she sat there in silence while I updated that info, then said that it wasn't coming through so I'd have to call back tomorrow. I asked her if she'd refreshed her page and she said no, then refreshed it and said it had updated and that she could continue helping me now, but I still had to confirm my birthday again. *sigh*. I've now been on the line with them for an hour.
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Why did they want you to switch from ATT? Were you using heavy data? If they are proactively pushing people to TMo I'll take my business direct. MVNO not worth it.
Sent from my Nexus 4 using Tapatalk 2

kzoodroid said:
T-Mobile service sucks in Kalamazoo (I'm a former customer so its from experience), very spotty coverage, and it pretty much sucks everywhere in Michigan as I travel a lot. So your a lot better off with AT&T. I just left StraightTalk AT&T as I hate their customer service, sitting an hour on hold is common, and at $50 it made more sense to just go with one of AT&T's own GoPhone plans for the same price (250 talk minutes, unlimited texts, 1 GB data). AT&T's customer service is far superior to StraightTalks.
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Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium

Kinz1980 said:
Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
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I work in Three Rivers and barely got a signal outside with T-Mo and nothing indoors. In fact the entire drive down 131 from Kalamazoo I would get no signal. AT&T is Edge2 down here but at least I get a good signal and can use the phone most of the time. In Sturgis I doubt you would get any signal as you're too far away from I-80. I had T-Mo for 2 years, 2003-2005 and drove to Virginia every other month. Only had a signal on major interstates and once I got off had no service. I figured after 10 years their service should have gotten better but after 2 weeks on the $30 plan I gave up.

Kinz1980 said:
Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
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Click to collapse
I never did head very far south. I had the $30 t mobile plan for about 20 days before getting my ST SIM, the most traveling I did was up to Lansing. The signal in Lansing was a bit spotty, but good voice coverage.
I think that they were pushing it because I had asked a question about it earlier. I asked if getting a t mobile SIM would allow me to roam on at&t service if I went to a 0 service area. They told me that it wouldn't, but that I could easily switch between them if I wanted.

I have been happy with St att here in Sturgis and northern Indiana by Middlebury and Elkhart areas. Three rivers does have slow speeds. I guess I won't bother with getting another similar card then.
Sent from my Nexus 4 using xda premium

getting ATT to give you service?

Now that I know my Droid 3 will work, I tested it with a ATT gophone SIM after doing the radio flash and such but now I'm trying to get real service with a dataplan and it is hell.
They say I need a certain sim card (W7 sim card) and they seem to think it is a micro sim which the droid 3 doesn't have that. the phone support told me they could not mail me this type of card and the store people can't seem to bring up my information from the phone order and keep saying I need something else.
Keep getting the 'its not going to work' thing but obviously it will.
Did any one else in the states run into this trying to get your D3 on ATT with service other than gophone service? Trying get a 550 sharte plan and 3gb data plans for 2 phones, both are Droid 3s

bigbacon said:
Now that I know my Droid 3 will work, I tested it with a ATT gophone SIM after doing the radio flash and such but now I'm trying to get real service with a dataplan and it is hell.
They say I need a certain sim card (W7 sim card) and they seem to think it is a micro sim which the droid 3 doesn't have that. the phone support told me they could not mail me this type of card and the store people can't seem to bring up my information from the phone order and keep saying I need something else.
Keep getting the 'its not going to work' thing but obviously it will.
Did any one else in the states run into this trying to get your D3 on ATT with service other than gophone service? Trying get a 550 sharte plan and 3gb data plans for 2 phones, both are Droid 3s
Click to expand...
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You can buy sim adapters fairly cheap, if they sent you a micro sim, grab an adapter on ebay for a few bucks (usually comes in 3 packs for micro mini, and standard). Don't ask any customer service/corporate if it'll work, as by 'stock' the D3 does NOT support ATT (the mnc block Verizon has in the radio prevents this).
I have Straight Talk's BYOP service using AT&T's network on my Droid 3 and it works just fine (albeit hating ST ). If you want a go-phone plan, your cheapest option would be grabbing an ATT SIM from ebay (I bought one for a penny, trolol free shipping), and activated it on gophone awhile back when I was just first testing the radio swap, worked great, but I never tried doing much beyond a 10 dollar card for talk/text while away.
If you're trying to get on a contract, etc etc, I'd suggest you just don't tell them you have a verizon droid 3, tell them you just have an unlocked GSM phone, and if they bug you about it, tell them it's an XT860 4g or an XT883.
EDIT: You can also try just buying a SIM on ebay (make sure to get the newer orange ones) and just activating that on your AT&T account.

I had a free or discounted feature phone / dumb phone with them, with the 2 year contract, and I've used that SIM in subsequent phones with no problem... the SIM had 3G branding. Currently that same SIM and same account are working fine in my XT860 from Bell Canada (unlocked).
If you don't mind a contract, go with the simplest 3G feature phone you can get from them, and add Media.net Unlimited if they still offer it. Sell the feature phone or keep it as a backup.

I ran into the problem also with them saying I can't transfer my line because I now live in a different state. So I was give nthe option to go and sign up in that state OR send the sims to someone in that state....
what a pain. I never thought it was would be so difficult. If I'm going to get into a contract, I'll just get a new phone, I just fear that even though it seems to work with the ATT gophone SIM that once I pop a normal SIM in there, it won't work and I'll be switching to a contract and paying the 'upgrade' charge (which is really jut anoher way to make you pay the activation again)
That was my main fear.
I'm hoping they will let me just test a sim from another device at the store. I was going to show up with our phones radio flashed and ready to go for GSM and then see what they will do for me. I hope they;ll let me test it some how and/or let me sign up month to month and if it doesn't work, let me switch to contract and wave the upgrade BS.
thats the only thing I'm unsure of if I reflash to the GSM radio, take out my verizon SIM and show up with no sim. new build prop and it set to GSM before I show up if it will work or not.

bigbacon said:
I ran into the problem also with them saying I can't transfer my line because I now live in a different state. So I was give nthe option to go and sign up in that state OR send the sims to someone in that state....
what a pain. I never thought it was would be so difficult. If I'm going to get into a contract, I'll just get a new phone, I just fear that even though it seems to work with the ATT gophone SIM that once I pop a normal SIM in there, it won't work and I'll be switching to a contract and paying the 'upgrade' charge (which is really jut anoher way to make you pay the activation again)
That was my main fear.
I'm hoping they will let me just test a sim from another device at the store. I was going to show up with our phones radio flashed and ready to go for GSM and then see what they will do for me. I hope they;ll let me test it some how and/or let me sign up month to month and if it doesn't work, let me switch to contract and wave the upgrade BS.
thats the only thing I'm unsure of if I reflash to the GSM radio, take out my verizon SIM and show up with no sim. new build prop and it set to GSM before I show up if it will work or not.
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Welcome to the world of AT&T! Where they win worst in customer satisfaction 3 years running by consumer reports.
"Each year, Consumer Reports ranks all manner of U.S. wireless carriers based on customer satisfaction in a number of different categories. AT&T ranked dead last in the customer satisfaction survey for the third year in a row. It was hit with the worst rankings for any major carrier in value, voice quality, and customer support."
I'd suggest you go with a prepaid like Page Plus. I've used them, good flexible plans, friendly customer support, free ESN changes via online chat, no bull. Any Verizon phone outside of 'new' inpulse and blackberries can be activated (I've got Page Plus on my CDMA side and a *shudder* Straight Talk AT&T SIM on GSM in my Droid 3)
If you call customer service, you can usually get it activated for free, or find a 3rd party page plus dealer (I have a couple that do free instant activations). They're an MVNO of Verizon, so same network, but very much lower price. Verizon prepaid smartphone plan; 70USD for unlim talk/text and 1GB data. PagePlus? 55USD For unlim talk/text and 2GBs data, or 69.95 for 5GB of data, and buying online, no taxes either.
Anyway, luck to you. If you decide to go in-store, make sure your phone is completely GSM ready, leave the Verizon/Vodafone sim at home. Tell them it's GSM unlocked and it works on AT&T's network (mention you tested it, or let you test a SIM. I've *yet* to find a store that lets me test a sim though.)
The Droid 3 supports up to HSPA 14.4 on AT&T's network, I can get ~5.5Mbps, but I have noticed it's not as stable as Verizon, and calls drop, due to CDMA having better hand-off than GSM (CDMA actually connects to multiple towers at once for seamless handoff, GSM has to toss between the towers). Been awhile since I've really read into it, and I'm likely getting a bit technical...

for me, I can't even use verizon at home or anywhere with in a 30 mile+ radius. The ONLY carrier that has coverage out here is ATT and oddly, they have 4g coverage. My neighbors use them and the signal strength and data speeds are superb. There isn't another carrier.
I know straight talk and such might use ATT towers but I worry about the so called unlimited data and everything that really isn't unlimited.
I guess if one of those carrier actually use ATT towers then I guess I'm ok but how would I know without trying them out some how?

looks like straight talk no longer does ATT
net10 seems like you can still get ATT sims
I'm in WV and, again, ATT is the only provider that has voice and data coverage out here.

bigbacon said:
looks like straight talk no longer does ATT
net10 seems like you can still get ATT sims
I'm in WV and, again, ATT is the only provider that has voice and data coverage out here.
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Net10 at least came out and said there was a 1.5gb cap now on att. Albeit net10 and straighttalk are the exact same company. Outside of that, most any mvno of att is expensive, att itself is expensive, but you gotta use what you have to. Any that run on att will work on the d3 once modified to do so. Net10 and Red Pocket are the only two that come to mind at the moment, but do a bit of research and find a good one that fits your needs.

I have to search for a list since I'm reading now that some services like Net10 and such may use the ATT gohpone service area or they may use the normal service areas.

Can anyone confirm if Calls, SMS, MMS, and full Data and 3G coverage all work correctly on AT&T on the Droid 3 once unlocked?

think I'm going to try net10. $85 bucks a month to use the postpaid ATT network for 2 lines is alot better than 120 going with ATT and we don't use a lot of data. Looking back at our Verizon account over 6 months, we've never used even 1gb worth of data in a month. I can't find a chart or anything that shows which ones use the postpaid ATT network as I am up for other carriers other than net10 if they do.
seems like moving my number might be an issue though since I am no longer in PA.

braambo said:
Can anyone confirm if Calls, SMS, MMS, and full Data and 3G coverage all work correctly on AT&T on the Droid 3 once unlocked?
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I have a Bell Canada XT860, unlocked, and I use all of those except MMS, which I'm pretty sure would work too... I have the APN settings for it.

I am using a Droid 3 on At&t with the Medianet plan that only costs $10(if you're on an unlimited text plan).I'm getting speeds of
up to 5.5mb down and 1.5mb up. The speeds are better at night though.
If you want to use a prepaid GSM,the cheapest I've seen is Red Pockect that uses AT&T's network.They have unlimited talk,text &MMS.

PassingThruLife said:
I am using a Droid 3 on At&t with the Medianet plan that only costs $10(if you're on an unlimited text plan).I'm getting speeds of
up to 5.5mb down and 1.5mb up. The speeds are better at night though.
If you want to use a prepaid GSM,the cheapest I've seen is Red Pockect that uses AT&T's network.They have unlimited talk,text &MMS.
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Click to collapse
Do you have the XT860 or XT862?
I would be all over the XT862 if Jellybean was available in a ROM (100% working)

redsrule2500 said:
Do you have the XT860 or XT862?
I would be all over the XT862 if Jellybean was available in a ROM (100% working)
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i have an xt862 that i flashed with the chinese radio. I love it honestly,especially since I can have a decent android phone with keyboard + a cheap data plan.
id love to see ICS on the droid 3 but i know it wont happen,the phone is going on 2 years into its lifespan and that kind of age means DEATH in the phone industry .

PassingThruLife said:
i have an xt862 that i flashed with the chinese radio. I love it honestly,especially since I can have a decent android phone with keyboard + a cheap data plan.
id love to see ICS on the droid 3 but i know it wont happen,the phone is going on 2 years into its lifespan and that kind of age means DEATH in the phone industry .
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Click to collapse
Oh yeah, that's my goal here in looking for a replacement for my Milestone 1. I just know that I won't be able to take full advantage of the device without the newer Android OS versions available, and that's too bad because everything else is perfect with this phone. So I'm basically sticking w/ the Milestone 1 on CM7 until something better becomes available. (Weird part is even my Milestone 1 can run JB 4.1 100%...!)
I honestly have no phone to get that meets my upgrade specifications for AT&T (JB, keyboard, global phone), aside from attempting the PhotonQ SIM Card Mod, which is a huge risk since I don't know if it will work on AT&T. Blah.

redsrule2500 said:
Oh yeah, that's my goal here in looking for a replacement for my Milestone 1. I just know that I won't be able to take full advantage of the device without the newer Android OS versions available, and that's too bad because everything else is perfect with this phone. So I'm basically sticking w/ the Milestone 1 on CM7 until something better becomes available. (Weird part is even my Milestone 1 can run JB 4.1 100%...!)
I honestly have no phone to get that meets my upgrade specifications for AT&T (JB, keyboard, global phone), aside from attempting the PhotonQ SIM Card Mod, which is a huge risk since I don't know if it will work on AT&T. Blah.
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LOL I have spent some time thinking about the Photon Q,you can buy one with a bad ESN for around $120... but I am not that handy and taking apart the phone kind of scares me.
I'd be happy with a Photon Q for a while tho.

PassingThruLife said:
LOL I have spent some time thinking about the Photon Q,you can buy one with a bad ESN for around $120... but I am not that handy and taking apart the phone kind of scares me.
I'd be happy with a Photon Q for a while tho.
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Wow, that's so tempting. Didn't realize they would be that cheap.
It could be a fun project, as long as I don't screw it up completely....but I also would feel bad about owning a device which was most likely stolen.

redsrule2500 said:
Wow, that's so tempting. Didn't realize they would be that cheap.
It could be a fun project, as long as I don't screw it up completely....but I also would feel bad about owning a device which was most likely stolen.
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Well "bad ESN" doesnt always mean stolen,could also mean the person owes money and the phone is blacklisted till they pay it.

My Droid 3 had a bad ESN but it was because I lost my job and couldn't afford to pay Verizon's ridiculous prices. My income was literally cut in half.

Can someone in an LTE area try something for me?

NVM; it turns out my carrier (Net10) is staffed by idiots. (They claim every SIM card can get LTE but it turns out that only those of a newer set actually can).

I work for at&t and our 3g sim cards still pick up lte. I have an old 3g sim in right now testing

jojones88 said:
I work for at&t and our 3g sim cards still pick up lte.
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Click to collapse
Thing is, I'm on an iPad plan on that SIM (used a relative's iPad IMEI to do the initial website setup) and I'd read on the AT&T forums that unless the corresponding IMEI is LTE-enabled the SIM won't be either, and since the iPad I'd used is a GSM-only model, that's why I didn't get LTE when I'd tried my actual-AT&T SIM.
... can you verify if that's true (also, would you be able to provision it to LTE if I were to give you the IMSI)?

kcrudup said:
Thing is, I'm on an iPad plan on that SIM (used a relative's iPad IMEI to do the initial website setup) and I'd read on the AT&T forums that unless the corresponding IMEI is LTE-enabled the SIM won't be either, and since the iPad I'd used is a GSM-only model, that's why I didn't get LTE when I'd tried my actual-AT&T SIM.
... can you verify if that's true (also, would you be able to provision it to LTE if I were to give you the IMSI)?
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That's true. Whenever you swap out equipment in the system your data type will change whether it's 3g,hspa+,lte,etc.
I wouldn't have access to net10 accounts. You'll need to go through their customer service.

jojones88 said:
I wouldn't have access to net10 accounts
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Sorry, I wasn't clear. Can you modify my AT&T account? (I can PM you the IMSI.)
You'll need to go through [Net10's crap] customer service.
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Oh hells no- they're the dweebs that told me I was provisioned for LTE (when I really wasn't). Nah, thankfully I'm all set and will likely never have to deal with them again.

Me and my friend both have Firsts, I have an older Straight Talk SIM while he got the new LTE enabled one. And sure enough, he gets LTE while I don't. Though testing with YouTube HQ I get faster downloads than him.

killall-q said:
... Though testing with YouTube HQ I get faster downloads than him.
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Heh- what's funny is I'll probably use "*#*#4636#*#*" (or an app) to lock out LTE after all, to preserve the excellent battery life the First gets- but I just hated having a feature available that I wasn't able to take advantage of!
I've gotten ~1.5MByte/sec via HSPA+ data, which is just fine, realistically (we only get 2.5GB/mo on Net10 anyway).

[Q] Developer Edition - LTE Issues

So, I recently got the Moto X Dev Edition and went to the at&t store to get myself a nano sim card as the phone did not come with one. Previously I was on the HTC One Developer edition.
Anyways...last weekend, I started getting text messages from at&t saying, I have an LTE device and should call at&t to get myself an LTE Data Plan. I was like...wth..., so I called and they said that I was on the 3gb - $30/month 4g plan and they had the same plan, for the same price but it was called an LTE plan, just terminology I guess, so they activated that but I am still getting 4g speeds meaning about 5mb download. I am in Cleveland, Ohio area and had never experienced anything like this.
Is there any setting on the phone that I am not aware of causing this? I can't find any setting or option to fix this issue.
I'd appreciate any help...
Thanks

Anyone???
Sent from my XT1053 using XDA Premium 4 mobile app

Hell I can't even get T-Mobile Web to recognize my device, guess you well have to deal with your carrier on that
Also have the dev edition but never tried to check my speeds, will try and let you know.
Sent from my Nexus 7 using Tapatalk 4

I had the same issue in the at&t store when I first took the phone in to get my nano Sim card. The manager was like, system doesn't recognize your device, there is nothing we can do. I was like, are you freaking kidding me? Then they sorted it out but it was a big hassle. What happened to the good old days, you buy an email unlocked device, pop your Sim card in and good to go...
Sent from my XT1053 using XDA Premium 4 mobile app

So yeah these lte speeds are sad.
Gsm dev edition
Sent from my XT1053 using Tapatalk

RorixRebel said:
So yeah these lte speeds are sad.
Gsm dev edition
Sent from my XT1053 using Tapatalk
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Click to collapse
Yep, I get the same speeds. Well...Nexus 5 is around the corner

Dodolom said:
I had the same issue in the at&t store when I first took the phone in to get my nano Sim card. The manager was like, system doesn't recognize your device, there is nothing we can do. I was like, are you freaking kidding me? Then they sorted it out but it was a big hassle. What happened to the good old days, you buy an email unlocked device, pop your Sim card in and good to go...
Sent from my XT1053 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same problem with me except by the time someone in customer support finally figured out what was going on they had already wasted three hours and a week of my phone not working properly. I'm still not sure my account is properly fixed and won't really know for a few more days when I can see the bill.
Bottom line people, do not give them a new IMEI number. They need to keep the old number otherwise their system will kick you off LTE and it will be a ***** to sort things out.

lensgrabber said:
Same problem with me except by the time someone in customer support finally figured out what was going on they had already wasted three hours and a week of my phone not working properly. I'm still not sure my account is properly fixed and won't really know for a few more days when I can see the bill.
Bottom line people, do not give them a new IMEI number. They need to keep the old number otherwise their system will kick you off LTE and it will be a ***** to sort things out.
Click to expand...
Click to collapse
So, are you back on LTE with your Developer Edition? If so, how did they figure it out? I had to give my IMEI number to them because they were issuing me a new NANO Sim card, so they needed all that info.

Dodolom said:
So, are you back on LTE with your Developer Edition? If so, how did they figure it out? I had to give my IMEI number to them because they were issuing me a new NANO Sim card, so they needed all that info.
Click to expand...
Click to collapse
Yes, back on LTE after a insane amount of time on the phone talking to people that act like they have a clue but in the end just messed things up even more. To answer your questions, because the dev edition isn't a "AT&T" phone, their system doesn't know what to do with your phone.
You can either give them a IMEI of a LTE compatible phone that is in their system (aka a AT&T branded phone) or they will try to switch you to some non-LTE plan (without your knowledge). If you have your older IMEI number then give that to them instead.
Here is what they did with me. Feel my pain. This was a couple of weeks ago. I went into a AT&T store and got a nano-sim card. They handed me one without problems. Mistake one. I should have just waited and had the store do the entire process but I had done the similar thing
with T-mobile the day before (regular sim to micro sim) and it was painless so I figured AT&T surely would go smoothly.
I got the Dev Edition on Monday. I called AT&T and gave rep my new IMEI and ICCD sim card serial. Everything was switched over and appeared to work. On Wed I got a e-mail and text saying the same thing in the OP. Okay that's odd cause I am on a LTE unlimited grandfathered.
I called and got a great rep (so I thought). She said that my plan was set to non-LTE unlimited and was changed on the 8th. I explained everything and she supposedly switched it back. Okay… I got off the phone and was heading home for lunch. I rebooted the phone so it could
re-register on the network. NO DATA! I called back when I got home (on lunch break) and was on the phone for the next hour and a half with the third rep. The lady I was speaking with earlier apparently deleted my data plan and did not save the changes when she said I was back
to my old LTE plan. At this point I am pissed. My grandfathered unlimited data was gone. He also couldn't add the grandfathered plan back in because it was a legacy plan. He would have to add me to a current plan and open a trouble ticket to get me back on what I was supposed to have.
He tried to add me back in but the IMEI that they had in the system for me wasn't allowing him to add me to a LTE plan. I dug around (thank goodness for Exchange) and found my old SGS3 IMEI and gave that to him. That worked, BUT, it required a voice plan change also. Okay.. two trouble tickets to open.
He put me on 550 rollover and 3gb data. I think the price increased from my regular $63 a month to $90 a month after those changes. Oh.. my 3700 rollover minutes vanished also. Okay, so I was back on data but was temporarily on plans that increased my bill by $30 a month. Not happy and at this point have zero faith in AT&T to fix their mistakes. He gave me $50 credit for my time. Probably within two hours I got a e-mail saying that the data plan was adjusted so I was back on unlimited web. It took me another week to get back to my regular 450 rollover plan and another
few days to get my existing rollover minutes back to what they were. It took four more calls to get this all sorted out. Well, so I thought. I should have over 3500 rollover minutes on my account. I have 28 days left in my cycle and right now it's showing 900 minutes left. SO… looks like I will be making yet another call to AT&T customer support to see what the hell happened to my rollover minutes. As you can see this has been more of a pain then it was worth. I should have just cut the sim card myself and never, never, gotten AT&T involved in the first place. This is incompetence at a very high level. It's almost as bad as my experience trying to get a $30 T-mobile plan working again.
---------- Post added at 09:07 AM ---------- Previous post was at 08:45 AM ----------
and after spending more time on the phone with AT&T, they deleted my previous rollover minutes (again) and had to add them back. I'm sure this will be a regular dance at the start of every cycle now. so unhappy.

Well, took your advice and called AT&T, gave them the IMEI number of my first Moto X and now it's all back to normal, I got my LTE back.
Sent from my XT1053 using XDA Premium 4 mobile app

So if i want awesome speeds i need to provide my imei. That's dumb, damn carriers.
Sent from my XT1053 using Tapatalk

There is a slight difference between Carrier and GPlay Nexus 5

First lets start by saying THERE are NO HARDWARE DIFFERENCE'S Just the matter of your carrier accepting the device
*Disclaimer : This information may change in the future and I'm not aware of any other CDMA carrier that does this in the UNITED States besides Sprint (If you do post and let us know). Most of the world is on GSM anyway right so this doesn't even matter to you
The Google Play Version allows you to go to Sprint and T-mobile
The T-Mobile Version or Carrier version will only work on other GSM Carriers while the Google play version allows you to go CDMA and GSM
Both of the Carrier and Google versions sold have the same internals and same everything else its just the matter of your carrier accepting it
If you're going to be using it for GSM only the carrier version is fine, however if you would like to use Sprint one day you would need the Google Play one or buy one from Sprint Themselves
Overall From Carrier and or Google Play Hardware/Software is the same its just the matter of your carrier accepting it :good:
Another Difference is that Carrier purchased Nexus 5 GOOGLE WILL NOT RMA only LG can with their Limited 1 year warranty
THE RMA Process is Only available from Google If the device was purchased from them
So for best warranty service try to purchase from Google Play
So Mark...? How do I know this is true and not one of your BUll***** threads again?
Simple Try going to ting and or any BYOD Sprint MVNO or Sprint themselves in order for them to activate it the ESN/IEMI must be in their system the google play ordered device will show however the Carrier purchased one Example T-Mobile wont show
It may sound stupid as all Nexus 5's should be unlocked and can be used anywhere. As it should be but it isn't
This is an Error on Sprint's End. This was similar to the iPhone 4s being GSM unlocked however carriers such as Sprint/Verizon Locked it

I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk

rootSU said:
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yep, you can go Sprint to T-Mobile but you cant go to T-Mobile to Sprint

markdapimp said:
Yep, you can go Sprint to T-Mobile but you cant go to T-Mobile to Sprint
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Click to collapse
Do they refuse to add the ESN when you call them up?

rootSU said:
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I am confused as well.

Sprint seems pretty horrific with dealing in ESN's anyways. 6 support calls and a friend of mine could still not activate my old e4gt. They knew it wasn't blacklisted for stolen or funds due. They knew the exact date the phone was last activated but it wasn't until I told him to tell them the old number that they are like oh that hasn't been released from the line (which no longer exists). You would think you would get a clear and concise message trying to activate a device that is attached to another account not cryptic errors people are asking if they have ever seen before. One support staff actually asked him "are you sure its a sprint phone".
We already know AT&T doesn't exactly deal as well with the N5 as we would like to.

RainMotorsports said:
We already know AT&T doesn't exactly deal as well with the N5 as we would like to.
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Really?
I bought the play store edition, popped in my sim card and that was it...
Sent from my Nexus 5

Pirateghost said:
Really?
I bought the play store edition, popped in my sim card and that was it...
Sent from my Nexus 5
Click to expand...
Click to collapse
Thats the best way to do it too. You already had service right? Possibly previously owned an LTE device? But its been encountered many a time they won't provision the account with LTE if the device ESN isn't in the system. But if you have an AT&T device available to activate on its no big deal. Already have service even better. Not an issue for say ST Byod or something.

mistahseller said:
I am confused as well.
Click to expand...
Click to collapse
Here is what I understand
Google version=bought from google play
T-Mobile version=bought from tmobile
Hardware wise, they are exactly the same.
However, sprint only has the ESN of the Google version (and their sprint version)
When op tries to activate the tmobile version on sprint, sprint (or ting) was unable to verify the ESN and refused.
Gsm providers are fine because you just pop the Sim in and it'll work (baring other stuff like imei blocking or att not allowing your Sim card to access LTE but allow 3g)

paperWastage said:
Here is what I understand
Google version=bought from google play
T-Mobile version=bought from tmobile
Hardware wise, they are exactly the same.
However, sprint only has the ESN of the Google version (and their sprint version)
When op tries to activate the tmobile version on sprint, sprint (or ting) was unable to verify the ESN and refused.
Gsm providers are fine because you just pop the Sim in and it'll work (baring other stuff like imei blocking or att not allowing your Sim card to access LTE but allow 3g)
Click to expand...
Click to collapse
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?

mistahseller said:
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
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Click to collapse
But what if Sprint's policy is only to allow a whitelisted phone on the network?
Otherwise, you could call them up with a Verizon ESN and get to use a Verizon phone on sprint?
//why I'll never touch CDMA even with a 20 foot pole

paperWastage said:
But what if Sprint's policy is only to allow a whitelisted phone on the network?
Click to expand...
Click to collapse
this is both vzw's and sprint's policy.

Zepius said:
this is both vzw's and sprint's policy.
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Click to collapse
True, but sprint could be doing things differently with the nexus 5
I don't know, but from ops perspective, looks like this is happening.
Imeis (and probably ESN) have a specific structure. (Go Wikipedia imei. On mobile, can't link easily)
If google/sprint version have the same starting digits and are white listed, and T-Mobile has different digits, then yeah

mistahseller said:
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
Click to expand...
Click to collapse
I have seen posts that suggest this can be done
Most recently:
http://forum.xda-developers.com/showthread.php?t=2672066
Sent from my Nexus 5 using Tapatalk

RainMotorsports said:
Thats the best way to do it too. You already had service right? Possibly previously owned an LTE device? But its been encountered many a time they won't provision the account with LTE if the device ESN isn't in the system. But if you have an AT&T device available to activate on its no big deal. Already have service even better. Not an issue for say ST Byod or something.
Click to expand...
Click to collapse
AT&T don't care what device you use. Call them and tell them you want to pay them money for LTE, give them the imei (they don't use esn) and they provision a sim card.
Sent from my Nexus 5

All you have to do is call sprint and give them the esn and it will work on sprint.
Sent from my Nexus 5 using Tapatalk

I ordered my N5 on 1st available day. Then went to local ATT store and set up my ATT Go account and SIM, without the phone, for free. When phone arrived, I just bought ATT Go pin from callingmart, pop in SIM and voilà, LTE.
Sent from my Nexus 5 using xda app-developers app

Pirateghost said:
AT&T don't care what device you use. Call them and tell them you want to pay them money for LTE, give them the imei (they don't use esn) and they provision a sim card.
Sent from my Nexus 5
Click to expand...
Click to collapse
Company policies often have little to do with the current behaviour of high level software that abstracts the process from low level tech support. I don't think it was even an issue until very recently as most international unlocked devices were not compatible with their LTE nor do travelers take contracts. There are a couple of tricks experienced support know and even better if you get a higher level support tech answering your call rather than having to elevate. Sometimes its an easy day some days its hard.
There are words to use with support that can help facilitate a solution but money is not one of them. Its their job to help you no matter a current customer or new and no matter how much or little your spending. Talking about money only produces eye rolling and it falls under the same care level as calling your credit card company and telling the random poor soul your cutting up the card. They don't care, though a bean counter somewhere will tell anyone who asks they do or they should. In reality a rep who only gets motivated by threats or talking about money is a prime candidate for retraining or dismissal.
If they haven't already adjusted for this they need to. With the amount of cross carrier compatible unlocked lte devices on the market they will have more customers on them than ever before. Any extra calls to get LTE provisioned is wasted money for them.
Sent from my Nexus 5 using Tapatalk

RainMotorsports said:
Company policies often have little to do with the current behaviour of high level software that abstracts the process from low level tech support. I don't think it was even an issue until very recently as most international unlocked devices were not compatible with their LTE nor do travelers take contracts. There are a couple of tricks experienced support know and even better if you get a higher level support tech answering your call rather than having to elevate. Sometimes its an easy day some days its hard.
There are words to use with support that can help facilitate a solution but money is not one of them. Its their job to help you no matter a current customer or new and no matter how much or little your spending. Talking about money only produces eye rolling and it falls under the same care level as calling your credit card company and telling the random poor soul your cutting up the card. They don't care, though a bean counter somewhere will tell anyone who asks they do or they should. In reality a rep who only gets motivated by threats or talking about money is a prime candidate for retraining or dismissal.
If they haven't already adjusted for this they need to. With the amount of cross carrier compatible unlocked lte devices on the market they will have more customers on them than ever before. Any extra calls to get LTE provisioned is wasted money for them.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Telling them you wanted to pay them money is a figure of speech, like 'hello, I would like phone service' I didn't mean literally call them and say "I want to pay you money for LTE"
Dude, chill out a little. I have been dealing with cell phone companies as an enterprise account for many years.
Sent from my Nexus 5

Pirateghost said:
Telling them you wanted to pay them money is a figure of speech, like 'hello, I would like phone service' I didn't mean literally call them and say "I want to pay you money for LTE"
Dude, chill out a little. I have been dealing with cell phone companies as an enterprise account for many years.
Sent from my Nexus 5
Click to expand...
Click to collapse
Right but you might be surprised how many customers are serious and speak like that as if the service rep is part of this corporate entity. I guess you can tell a battered customer service veteran. I once had a guy tell me he was going to file a complaint on me for basically enforcing a policy that had been changed...
I'm a bit bummed actually. As much as I loved getting off sprint I was excited about the device support. So I'd hate to have any issues going back. However if I ever went AT&T it would probably be an mvno.
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