In call sound problem - Galaxy S 4 Active Q&A, Help & Troubleshooting

I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525

Headset
I tried a different option. I can call with my bluetooth headset.
When i switch to speaker the in call sound drops. giong back to headset will not activate in call sound.

Same Here
The same happens to me. Only the bluetooth option works every time. I have tried several firmware and kernel versions and nothing has changed.
There is a workaround that I could find but it is totally impractical: http://forum.xda-developers.com/showthread.php?t=2371034
In forums for models / ROMs with a lot more users than this one (Nexus / CM) people with 4.2.2-based firmware versions there are many posts describing what could seems to be the exact same problem, which they have been able to fix via baseband updates or custom patches, but that does not really seems to be an option for the S4 Active...

mobieletelefoons said:
I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Click to expand...
Click to collapse
I to have the same problem but im on a I537! This is the second replacement device from ATT! Have noticed i can call out fine when someone calls no audio nor can they hear me,call back and it works fine.Also have noticed when a call is incoming or outgoing LTE will switch to 4G. My 1st I537 never did this!

davenger1 said:
I to have the same problem but im on a I537! This is the second replacement device from ATT! Have noticed i can call out fine when someone calls no audio nor can they hear me,call back and it works fine.Also have noticed when a call is incoming or outgoing LTE will switch to 4G. My 1st I537 never did this!
Click to expand...
Click to collapse
Same problem with my SGS4A. I was on i9295XXUBMK2, tried to update using the phone update option, which rendered my phone unusable. Flashed new stock ROM i9295XXUBMK3, now I can use the phone, although sound problem persists.
Making a call: reboot, call
Receiving a call: answer, hang-up, reboot, call back
Anyone with 4.3 that has this problem on SGS3, SGS4 or SGS4A?
Edit 21.8.2014
I had the speaker changed last week and so far no problems. I am slowly getting confident that I can rely on S4A as a phone also, not just tiny surf tablet.

I have same phone, never got this pb. However I got some SD card issues after updating to KitKat...

Partial solution... for me at least
Hi guys ,
having same issue, disabling 4G option solves my problem. But it-s impractic cause I want to use the 4g... in a huawei phone I solved same issue by disabling an option of "mobile data always on"
Don't know how it's related...

Same issue for me. I made lots of research with no results. Nobody knows...

same problem here with no solution yet
mobieletelefoons said:
I have in call sound problems.
When I reboot I can sometimes place one call without problems for as long as I want.
Other calls after that I have no sound, can't hear the call tone and other parties can't hear me.
Also incoming calls, i hear the phone ring but when i answer the other party can't hear me and i can't hear the other party.
The settings for sounds in the accessibility menu and noise reduction etc were off and stayed off. (other forum tips)
I also tried numerous factory resets with no avail
Can someone give me a hint how to fix it?
I have stock 4.2.2 International version of the S4 Active.
Baseband I9295XXUBMK2
Build JDQ39.I9295XXUBMK2
Kernel 3.4.0-2015525
Click to expand...
Click to collapse
same problem with in call and out call .... searched a lot about solution and no solution yet

I had a similar issue with bluetooth calls. First call would be fine, but after that I couldn't hear the other person on the line and they couldn't hear me. It turned out to be some kind of incompatibility with the Google "OK Google" detection with Galaxy S4-based phones. If I disabled it from detecting "From any screen", this seemed to correct the problem. However the setting might return on application updates. I would recommend trying that and see if it makes a difference. If it's not that, then I don't really know how to help you. I moved on from that phone over a year ago and have been happier ever since.

Related

No sound on incoming/outgoing calls

Hi all,
I have a problem with my new Diamond, that I hope someone can help me with.
Sometimes when I make a call or when I recieve a call, there is no sound in the "internal" speaker. Only if I press the button to enable the "external" speaker, I can here what the person says that I'm calling.
This happens 50-80% of the times that I use the phone. I'm thinking that it might have something to do with that I a use BT headset and a builtin BT system in my car, and the phone can't handle to "change" - or something.
I have the newest Danish ROM on the phone.
Hope somebody got an idea. Thanks.
mnielsen5 said:
Hi all,
I have a problem with my new Diamond, that I hope someone can help me with.
Sometimes when I make a call or when I recieve a call, there is no sound in the "internal" speaker. Only if I press the button to enable the "external" speaker, I can here what the person says that I'm calling.
This happens 50-80% of the times that I use the phone. I'm thinking that it might have something to do with that I a use BT headset and a builtin BT system in my car, and the phone can't handle to "change" - or something.
I have the newest Danish ROM on the phone.
Hope somebody got an idea. Thanks.
Click to expand...
Click to collapse
I`ve the same problem since yesterday, has somebody the same problems??
I have the exact same problem and have not found a fix for this yet
I have checked phone reception and even changed different simcards and carrier.
It still happens and i am using the latest ROM as well.
I downgraded the rom back to factory default.
Same thing happens once in a while.
To me this sound like a hardware related problem and i dont know if HTC will cover this under warranty.
try deleting sms and emails from ur phone and then see
I had this problem after I installed LIVE PVR Call recorder. I uninstalled it and had no more problems.

No Voice After Picking Up Incoming Call

I've had my HTC M8 H/K edition on Sprint 1 week now. I dont get a lot of calls, but I just realized my phone has a problem answering calls. The phone rings. When I answer the call, it picks up, and then there's just silence. No audio in or out. The caller hears nothing; I hear nothing. There is no problem when i make outgoing calls, just answering incoming calls. Anyone else heard of this issue?
I should add. Stock Rom, Unlocked Bootloader, Root, S-On
Here's an update -- It seems to be a problem with Google Voice. I read in another post that google talk installed on a PC might contribute to the problem as it is delivering the call to the app first. I removed google voice from my phone, and then reboot. Issue is gone, we'll see what happens when i reinstall google voice.
tetracw said:
I've had my HTC M8 H/K edition on Sprint 1 week now. I dont get a lot of calls, but I just realized my phone has a problem answering calls. The phone rings. When I answer the call, it picks up, and then there's just silence. No audio in or out. The caller hears nothing; I hear nothing. There is no problem when i make outgoing calls, just answering incoming calls. Anyone else heard of this issue?
I should add. Stock Rom, Unlocked Bootloader, Root, S-On
Click to expand...
Click to collapse
Same here with me...
what should be done..
?
I uninstalled google voice for now.
So I narrowed down the issue a bit further. It has to do with whether or not I'm on LTE. I still think Google voice might be interfering. But something is different with how the call is delivered when i'm on LTE. When I set my phone to CDMA only, the call rings, i answer it and everything is fine. When i turn back on LTE. The call rings, i answer it and it's dead air. No voice in or out. Really weird.
Other things I've tried. Wifi Off/On, no difference. Signed out of my google/gvoice accounts. I also disabled the feature to deliver calls to Google talk/hangouts. Maybe it takes a while for the settings to take effect.
I have the same issue completely stock HTC one with latest OTA updates and Google Voice I can only receive phone calls when I am on CDMA doesnt work on WIFI or 4G.

Microphone problem while calling

Hey guys, i have problem with my Z1. While i am calling via gsm calling the other side can hear me like very bad. Almost imposible to understand what i am saying. I would say that is problem with microphone, but on skype or sound recorder my voice was clear like a mountain stream.
I was running on stock deodexed 4.4.4, than i made factory restart and now i am running on Criskelo rom, 4.4.4 aswell. Still the same.
I even turn the noise suppresion in call menu aswell, didnt make a difference.
Anyone got the same problem?
Soego said:
Hey guys, i have problem with my Z1. While i am calling via gsm calling the other side can hear me like very bad. Almost imposible to understand what i am saying. I would say that is problem with microphone, but on skype or sound recorder my voice was clear like a mountain stream.
I was running on stock deodexed 4.4.4, than i made factory restart and now i am running on Criskelo rom, 4.4.4 aswell. Still the same.
I even turn the noise suppresion in call menu aswell, didnt make a difference.
Anyone got the same problem?
Click to expand...
Click to collapse
Did you have this problem on stock rom as well and on an older build than 4.4.4?
On Stock Rom yes, but i have this issue just with 4.4.4. i guess.
I tried it on official 4.3.and the same.
Try a different sim card and make a call and report back
Soego said:
Hey guys, i have problem with my Z1. While i am calling via gsm calling the other side can hear me like very bad. Almost imposible to understand what i am saying. I would say that is problem with microphone, but on skype or sound recorder my voice was clear like a mountain stream.
I was running on stock deodexed 4.4.4, than i made factory restart and now i am running on Criskelo rom, 4.4.4 aswell. Still the same.
I even turn the noise suppresion in call menu aswell, didnt make a difference.
Anyone got the same problem?
Click to expand...
Click to collapse
You may also try if you can make any different result with your device microphone when calling if you change any of voice settings in "settings/calling settings". There are atleast microphone noice canceling, equalizer, speaker volume increasing and slow speaking. Maybe hardware issue thou.
I tried to change everything. But i can hear it great on Skype And microphone test software, so not sure if it is hardware issue :-/
I just tried to call with my loud settings (like from main speaker) my voice was clear again. But when switching back it did the same.
I have this problem since i tried for the 5th time to call with it through the rain.
Now, every program the mic is dissorted. Even the sony service menu. Brought it my service provider for a repair/replace, but after a few weeks they told me the phone has water damage??? HOW the hell, i am not stupid, knowing to close the lids.
Now waiting for the parts of microphone hardware. Hopefully this will fix the problem.
So are you going to replace it by yourself? My voice is service menu is pure, even on skype calls and stuff like that, so i hope its not hardware related :-/
Problem fixed. I had removed the antidust cover of microphone and my voice is clear again.
Soego said:
Problem fixed. I had removed the antidust cover of microphone and my voice is clear again.
Click to expand...
Click to collapse
Hi, I have the same problem. What did you do exactly?
Thanks

[Q] voice call help

Hi,
I rooted my phone a while back, but after installing a custom kernel and ROM I began having problems with regular voice calls. I started hearing these noises and cracking while on call. I tried installing the ROM again, because i thought that something went wrong with the installation, but now i can`t hear anything while on regular call. What puzzles me is that sometimes after reboot my phone can`t even play music or any audio files and sometimes its working just fine. Also my viber voice calls are working fine i just have problem with the classic voice call. I have noticed that when i put my phone just on GSM mode it gets a little better / i can hear the beeps before the person i`m calling picks up/ but its still not a solution. I have tried to restore stock ROM and it didn`t work. Also I didn`t have s-off when the problem began if it`s of any significance. If someone has any idea how to help me I will be most grateful.

Xiaomi mi9 has no audio when receiving calls

I am wondering if anyone else has an issue where they cant hear anything when receiving a call. It only applies to SIM based calls. Data based like hangouts or signal have no issues. Also if I am the one calling there is no problem at all. When I pick up a SIM call I hear nothing, but my audio comes in great for the other person. The problem is purely on my end. This happens for me with both the stock global ROM, and pixel experience. From what I can tell, my speakers work fine, but I am stumped here trying to figure out whats going on.
cfoster1228 said:
I am wondering if anyone else has an issue where they cant hear anything when receiving a call. It only applies to SIM based calls. Data based like hangouts or signal have no issues. Also if I am the one calling there is no problem at all. When I pick up a SIM call I hear nothing, but my audio comes in great for the other person. The problem is purely on my end. This happens for me with both the stock global ROM, and pixel experience. From what I can tell, my speakers work fine, but I am stumped here trying to figure out whats going on.
Click to expand...
Click to collapse
Hi
To localize your problem, please try truephone app and tell us if this is working or not.
Do you have automatically answer call enabled in the dialer settings or anything that might modify the call state like raise to ear or any other custom settings like reduce ring volume when raising handset, flip to mute or anything at all of that nature? I would disable any setting like that you are using and see if it helps.
There was a bug on an EEA build last month where the voice of the caller couldn't be heard on incoming Volte calls. Touching the hold button twice on the dialer allowed the call to be heard normally.
You might also want to turn Bluetooth off if enabled just to verify that the sound from your call isn't being routed in error to a Bluetooth device.
Did the problem just start recently?
---------- Post added at 10:57 PM ---------- Previous post was at 10:54 PM ----------
Are you using any mods like Xposed or the Magisk module that uses the earpiece to create stereo sound?
Laptapper said:
Hi
To localize your problem, please try truephone app and tell us if this is working or not.
Click to expand...
Click to collapse
I have tried several dialers including truephone and the problem is persistent for all of them.
jhs39 said:
Do you have automatically answer call enabled in the dialer settings or anything that might modify the call state like raise to ear or any other custom settings like reduce ring volume when raising handset, flip to mute or anything at all of that nature? I would disable any setting like that you are using and see if it helps.
There was a bug on an EEA build last month where the voice of the caller couldn't be heard on incoming Volte calls. Touching the hold button twice on the dialer allowed the call to be heard normally.
You might also want to turn Bluetooth off if enabled just to verify that the sound from your call isn't being routed in error to a Bluetooth device.
Did the problem just start recently?
---------- Post added at 10:57 PM ---------- Previous post was at 10:54 PM ----------
Are you using any mods like Xposed or the Magisk module that uses the earpiece to create stereo sound?
Click to expand...
Click to collapse
I don't have any settings or magisk mods that should be touching the volume at all, and it happens both with and without bluetooth enabled. However, the hold/unhold thing does work for me. Was there any fix for this bug? I can live with tapping hold twice until this gets solved. It is definitely better than just not answering any call I get.
cfoster1228 said:
I have tried several dialers including truephone and the problem is persistent for all of them.
I don't have any settings or magisk mods that should be touching the volume at all, and it happens both with and without bluetooth enabled. However, the hold/unhold thing does work for me. Was there any fix for this bug? I can live with tapping hold twice until this gets solved. It is definitely better than just not answering any call I get.
Click to expand...
Click to collapse
The bug went away for me after I switched from EEA to the Global Beta ROM. Currently I'm running ROS and the issue never came back--it seemed to be specific to the EEA ROM.
jhs39 said:
The bug went away for me after I switched from EEA to the Global Beta ROM. Currently I'm running ROS and the issue never came back--it seemed to be specific to the EEA ROM.
Click to expand...
Click to collapse
I will give that a shot sometime soon. Glad to hear that the problem is solvable, too.
hi i have a redmi note 9 pro phone.some time i have recive call then reciver voice not listinig. if i restat the phone then its working.why?
cfoster1228 said:
I am wondering if anyone else has an issue where they cant hear anything when receiving a call. It only applies to SIM based calls. Data based like hangouts or signal have no issues. Also if I am the one calling there is no problem at all. When I pick up a SIM call I hear nothing, but my audio comes in great for the other person. The problem is purely on my end. This happens for me with both the stock global ROM, and pixel experience. From what I can tell, my speakers work fine, but I am stumped here trying to figure out whats going on.
Click to expand...
Click to collapse
I got almost the same diagnostic unless sound does not work when receiving a what's app call either. But it works when I'm the one making the call.
What is the "hold" button, I tried everything physical and software button I could think of and I don't find it.

Categories

Resources