Hi All,
firstly i would like to say that the phone i am having an issue is the HTC One From Telstra in australia....
ok now we have that out of the way...... this phone is my fathers and he needs it for work so me being able to fix it is urgent....
afew weeks ago the phone downloaded an update over 4g and resulted in being corrupted in the download (my father prob drove into a low signal area as he is a truck driver) after this happened his phone started rebooting its self.... it would not get a network connection and it would make it as far as the lock screen and reboot and thats as far as it would go...... it fixed itself up somehow and booted up fine got a network connection and so on.... once i got to the home screen i got a message on screen saying that it attempted to do a software update but the download became corrupt (600+mb download) so i connected to wifi and tried again... 30 minutes later the update was installed and his phone was working good as new...... fast foward 2 weeks to this morning and his phone started playing up again.... this time u could get to the home screen and use it but it would reboot itself again in less than 5 minutes..... and during the time that it is running it isnt detecting the sim card.... ive tried his sim card in my galaxy note 3 and it works without an issue so the sim isnt the problem in any way shape or form... what i need to know is how can i fix this.....
here is what i am thinking of doing
backup his phone
find out how to restore the firmware through recovery (his phone is still under warrenty though so i dont want to do anything to void that)
the one problem i have is that i can not get a backup of this phone because it reboots itself..... any ideas??? i will love u guys forever if your able to help?
Thanks
or failing that is there any way i can restore the firmware without losing data on the internal storage?
Go to warranty. Most of things you do here will void warranty.
Related
Hey,
My AT&T rooted nexus one is still randomly rebooting if I use 3g data. I am in Costa Rica and the 3g is on the 850 band. I also have to add the apn "kolbi3g".
So basically I can use the phone for anything and it works great, but if I add the apn and start using the 3g heavily I will get a reboot, sometimes it will reboot vibrate 7 times and I have to pull the battery. I have tried 2.1 and 2.2 rooted and not also cyanogen 6 all the same problem.
If I do *#*#4636#*#* and select the wcdma only it runs the 3g better but reboots way more, sometimes the instant I place load on the connection. However if I select wcdma "unkown" the 3g works much better I can use it sometimes 30min at a time without a problem.
So any ideas what I could try? Is there a kernel that will up the volt's a bit just help stability? Or anything else I could try? Data roaming is off, I have tried both off and on, no difference that I can tell.
Thanks a lot this is driving me crazy! Just got this phone Sunday too sick to my stomach of the thought I spend $600 on this phone if I can't get 3g to work
How about radio image???
It is currently on baseband 4.06.00.12_7. Is there a more current radio?
I came across this multiple reboot issue on a (locked) Vodafone UK Nexus.
It booted into the OS (lockscreen) and as soon as data connected it looped back to the last couple seconds of the animated Nexus logo.... and again.... and again.
I powered down the unit (battery pull), booted into bootloader (voldown+power) and selected clear storage (voldown,voldown,power) then (volup) to confirm.
This deletes the user data and you have to sign in and set up the phone again but it certainly fixed the issue. My only guess is some user data became corrupt and the kernel panicked and forced a partial reboot.
Give it a try and lemme know.
Cabarnacus said:
I came across this multiple reboot issue on a (locked) Vodafone UK Nexus.
It booted into the OS (lockscreen) and as soon as data connected it looped back to the last couple seconds of the animated Nexus logo.... and again.... and again.
I powered down the unit (battery pull), booted into bootloader (voldown+power) and selected clear storage (voldown,voldown,power) then (volup) to confirm.
This deletes the user data and you have to sign in and set up the phone again but it certainly fixed the issue. My only guess is some user data became corrupt and the kernel panicked and forced a partial reboot.
Give it a try and lemme know.
Click to expand...
Click to collapse
Just did that (had the phone plugged into wall charger), and the second I got to the home screen it rebooted then vibrated like 6 or seven times. Seems to do it worse when it is plugged in. And now it won't even boot up even after pulling the battery, it vibrates 6-7 times.
I am really worried about this, any other ideas??? I will try anything! Thanks for the help
Update! Now the phone just reboot when I do anything period with it plugged in. Just like posted in another thread on this section!
Please any ideas I am very desperate and very sick to my stomach!
Hmmm very strange.
I'm aware from what you were saying on the other thread that you've got an unlocked bootloader and you're wondering what to do on the warranty front.
If you've really tried different combinations of stock and custom firmware and having the same issue I'm tempted to say its a hardware issue.
Many people have returned their unlocked phones with no comeback from HTC some have reported that they have noticed the unlocked bootloader and have issued a motherboard repair as part of the fix because of this.
Although im unsure of the additional cost (if any) i would definitely recommend going through the warranty repair route with HTC. They won't say no and send you back the same broken phone. And who knows, if its a confirmed hardware issue they may just replace it as a goodwill gesture.
Other than that I don't have any more ideas.
A nexus support thread has a popular answer referring to the clear storage fix.
http://www.google.de/support/forum/p/android/thread?tid=40f52d29e9c4177e&hl=en
Just make sure you are definitely clearing the storage FROM THE BOOTLOADER before calling HTC. It is the first thing they will make you do before accepting a return anyway.
Cabarnacus said:
Other than that I don't have any more ideas.
A nexus support thread has a popular answer referring to the clear storage fix.
http://www.google.de/support/forum/p/android/thread?tid=40f52d29e9c4177e&hl=en
Just make sure you are definitely clearing the storage FROM THE BOOTLOADER before calling HTC. It is the first thing they will make you do before accepting a return anyway.
Click to expand...
Click to collapse
Ok thank you so much sir. I am so glad to hear that I may still have a chance at getting it replaced! It was very fullish of me to unlock it, I know, it is just that I figured it was software and could be fixed by unlocking. It is going to cost me $$$ to get this to the States, but that is life. If I still can't get it to work I will call htc and let you know what they say
Little update here. I cleared storage again and just simply disabled data, I have been using the phone for a couple of hours on work without any problems. Next thong I am going yo yty is another friends 3g similar card and see if it still reboots on that sim, if it does then I am calling HTC.
Also still open to any other ideas you guys may have.
Hi,
I have a rooted GT-i9000m (bell Galaxy S Vibrant). I used the one click lag fix to root my phone and it works fine.
A few days ago out of no where all the apps started auto closing as soon as i opened them and then both the menu and back touch buttons lit up and the screen went black. I held the power down till it rebooted only to get and error with com.android.calendar even tho I never use the app. When it finish's booting none of my installed apps are showing.
The first time it happened with com.android.app and I did a full wipe and factory reset and just reinstalled everything.
Ideally I don't want to system reset to factory settings again and lose all my files and notes that i copied back on to the phone 2days ago...
Please note I have tried clearing the data for the calendar app in settings -> apps and i cleared the calendar back up. My problem is that none of my installed apps are showing...
(Update) I also cant reinstall or update apps due to a Installation error - Insufficient storage. But there's room on both SD cards. I also set 850mb for apps when i did the one click lag fix and i don't have 850mb of apps installed.
(Update 2) I did a factory reset again this time i didn't format the internal and external SD cards. (It works like new again) Thus I got to keep all my personal files and ring tones ect. The only thing that was deleted that I didn't back up is my Notes. This leads me to my new question whats best for backing up apps on a rooted SGS (bell Vibrant)?
If anyone has answers they would be much appreciated.
i had the same problem
install rom manager from the market place
there is a option in there "Fix Permissions" just run that and it will fix it up for you
only takes 1-2min to run
Tried what you said but i cant install anything... I get Installation Error - Insufficient storage available.
I now understand the cause of the problem. I change my battery once and some times twice a day. At first I would wait for the long shut down (untill the screen goes totaly black) and then take off the back and swap out the battery. At least 3 times the phone would boot up and ask me for the network unlock code (I bought the unlock code directly from bell for 75$). I found this rather annoying so i tried just taking the battery out wile it was on (idle) and it appeared to work flawlessly at least 20-30 times before the phone would start to do an endless force close loop cycle. This kept forcing me to do a factory reset on the phone. I can only assume the one click lag fix and my disregard for the need of the shutdown before removing the battery must be all the cause of my problems.
I will try and see if my phone is more stable with out the one click lag fix.
nope that is not the cause of the problem
but it sounds like you are another victim of the lag fixes that is killing your internal SD card.
not the fault of the lag fix, it just make the problem apear sooner than later
I have been having a similar issue and I'm using Voodoo lagfix. I think it's because I took the battery out before it had completely shut down.
read this
http://forum.xda-developers.com/showthread.php?t=793404
Well the phone bit the dust today. I opened up google maps to look up an address and it crashed with the usual error. So i rebooted the phone and now it stays stuck at the boot logo. (the glowing S with both touch keys staying lit) So i did the recovery thing again but this time I had to do the Vol-up + home + power in order to get the phone working some what. IDK but it wont let me log into my google account to sync my contacts. My APN settings are correct and working and I even tried off my Wifi at home. I'll just hope its a google problem and not my phone acting up. Thanks for the pointer to the bad internal SD. That may be the problem kinda hard to prove it to Samy thoe...
I get force close errors after about 4-7 days of use. Now its gotten worse. A few days ago I was looking up an address and my phone crashed and rebooted it self. It then hug at the S boot logo for 20mins. I got to my friends apartment building to find my phone still stuck at this boot logo. I couldn't remember his apartment number or buzzer code... Normally i just check my contacts list and buzz the code. I was standing out side in the Canadian fall cold wind trying to get this phone to work... OMG i almost just smashed it on the spot. Anyways I remembered about something i had read on this forum about the recovery mode ( i had used it to root ) so i tried that out got the little menu and tried every option before having to do the dreaded factory reset. Well nothing work with the exception of the factory reset it got my phone working in about 5mins... LOL
Anyways I thought I might try upgrading the firmware when I got home. What a mistake... I cant control my phones MP3 player via my bluetooth car stereo any longer. Tried everything even a factory reset and formatting the internal and external SD's. I tried running it with out rooting it again and with out the lag fix in hopes that I wouldn't get a force close error. Wouldn't you know it about 5 hours after the factory reset un-rooted just after i finish coping over all my music. I get a force close error! So I tried again and this time the phone ran for about 30hours before it started giving me force close errors about the email now...
Sigh I've tried just about everything in my power to make this phone work. So I assumed it must be the phone... I called Samsung up to get a RMA going... Wouldn't you know it they tell me that I have to call my carrier to get it RMA/repaired. I try to explain that I bought the phone with out a contract and bought the unlock code from Bell so I could use it on Fido. They tell me to call Fido... ROFL Fido wouldn't even give me their APN settings when i got this phone so knew they would be of no help. They don't even have one android phone in their line up i tell the sammy rep. So they tell me I should go back to the Bell store I bought it from to get it repaired/RMA'ed.
I doubt Bell will be of much help but here's hoping.
Do you think my phone is broken, bad flash, buggy memory, ect and needs to be RMA'ed?
Update...
I got my phone back from repairs 2 weeks ago. They flat out replaced the phone for a new one. This was a huge headache for me because the new one wasn't unlocked. Took Bell 2 hours to get the new one unlocked wile my wife waited out side double parked downtown! (I thought it would be a quick pick up and I would be out) The blue-tooth works flawlessly again!!
Much to my dismay the replacement phone has started acting up much like my first one did. It gets several force close errors a day and has gotten to the point where it no longer can send or receive text messages (using Handcent). The stock Music Player app also force closes at random with more frequently. It looks like I got another Lemon. This time around I did NOT root, lag-fix, or flash firmware. I will be sending it for repairs as soon as I can afford to buy another phone to use wile this one is off at repairs. My back up phone is a 3~ year old Iphone3g that my son has made his... (cracked screen, vol rockers dont work, power button is jammed in, the LCD screen it self is bleeding on the top edge)
The Vibrant never let me down other than as a phone. As a divx player or using all-share it rocks! I use these features A LOT to play my 720p divx movies on any TV or the projector in the bedroom .
with that being said I might keep the phone just as a portable movie player to bring from place to place and put my sim in something more stable.
so, i've been using xda for a while now and i would like to start thanking all the contributors and the nice android community there is.
today i'm posting my 1st post and it's not for good reasons...
i got my sgs [i9000 international] on september and i have to say it has been nothing but problems.
it was working ok but then came along the 1st issue - unable to receive text messages. it would just stop to receive them and i would have to place the sim card on another phone receive the 50 sms or so i was supposed to have been receiving and then place the sim card back on the sgs and it would be fine for 5 days or so and the problem would begin again and i must say walking around with 2 mobile phones is just stupid when i only need 1...
in order to solve this and some other lags the phone had i decided to update to 2.2. in portugal there's no official update in kies (at least for me...) so i decided to go custom rom. i went with doc's rom BUJP8 V9.0.1 non-wipe and then voodoo's lag fix and i finally had the mobile phone i always wanted. then came along another issue - unable to receive phone calls (it doesn't receive sms and phone calls, what kind of a mobile phone is this?!). when someone is calling me, the phone lights up, it says there's no network available, it regains the signal and i don't even know who called!
now, i don't know what to do, i have a sgs that just doesn't work and i don't know what i'm supposed to do. this thing cost me a lot of money and i just don't want to waste it, all i really want is a proper mobile phone, i want the sgs!
i would appreciate any help, tell me if i've done something wrong, what i can do to have this working.
thanks in advance
~galaxydroids
ps: sorry for the english, as i've said i'm from lisbon, portugal
the attachment shows the sgs info after the custom rom flash
Sounds really weird indeed.
Have you tried hard-reseting your phone?
Does it still do the same after a hard-reset?
Maybe there is something wrong with the phones hardware it you keep loosing signal, where other phones works perfectly.
I would say, try putting in stock ROM (2.1 for Portugal?) and see it the problems still occur. If they do, maybe you should send it in for repair.
so i was kind of avoiding the hard reset but went for it.
now the phone is...well... isn't. it did everything, rebooted and now the two led buttons are lighted up and the phone randomly vibrates. that's it. it's been like this for quite some time now. is this supposed to happen?
Mine started to do that after a reboot also I just reinstalled the rom and its working for now.
Sent from my GT-P1000 using Tapatalk
how did you reinstall the rom? i can't even connect it to the computer...
Using download mode, I guess...
yeah well i can't get into download or recovery mode, neither one of them, i've tried all the combos with the keys...
if i'm unable to get into download mode how can i use odin?
my guess is that your problem might be due to your carrier... I don't know over there in portugal, but I've always heard vodafone isn't very good....
I have same phone, international version, bought on sept. mine came from handtec.co.uk...
if your phone is like mine, you should be able to enter download mode, just hold down the volume down key + home key + power key.. in that order, you should see your phone boot to download mode.
Hope it helps
ATT auto updated my phone. Everything seems to work like it should except that the area next to my sim card is hot enough to burn me. If I put my phone in airplane mode everything is fine. My battery life is less than 4hrs. I have done a factory reset with no success. I want to install a custom rom but I cannot find a root for this new version. Is there any way to install a new rom with no root?
luxveritas said:
ATT auto updated my phone. Everything seems to work like it should except that the area next to my sim card is hot enough to burn me. If I put my phone in airplane mode everything is fine. My battery life is less than 4hrs. I have done a factory reset with no success. I want to install a custom rom but I cannot find a root for this new version. Is there any way to install a new rom with no root?
Click to expand...
Click to collapse
I am also having the same issues. I thought it was a hardware problem, but after seeing your post I'm suspecting it is something else. I even went to the AT&T store to get a new SIM just in case that was the issue. It suxs, my phone is getting intermittent network connectivity and the right side of the phone is roasting. I also performed a factory reset to no avail... Anyone else having this issue?
I am having the exact same issue. Its basically made my phone unusable. Once the phone starts connecting/talking it gets very hot and i lose cell service. It like the cell radio starts working overtime, over heats and stops working . I have to put it in airplane mode t get the phone to cool down. Not sure what to do since it seems like a software issue. All started after the update.
krperegrin said:
I am having the exact same issue. Its basically made my phone unusable. Once the phone starts connecting/talking it gets very hot and i lose cell service. It like the cell radio starts working overtime, over heats and stops working . I have to put it in airplane mode t get the phone to cool down. Not sure what to do since it seems like a software issue. All started after the update.
Click to expand...
Click to collapse
Since my phone is unusable and there is nothing I can do software wise (Installed all AT&T updates and performed factory reset), I decided to call Samsung and put the phone in for a warranty repair. We shall see what happens after the 9 days it takes them to make repairs. Guessing that they wont actually troubleshoot the issue, just verify nothing is physically wrong with the phone, liquid spill, drop damage, etc. and then just send me a clean referb.
Success!!!
I performed a factory reset and set the phone up as a new phone ignoring my backups. I installed all the updates and everything is working again.
The locked bootloader on this phone is bull****. ATT/Samsung broke my phone with an update and I could not install root to fix it myself. I will only buy apple or google phones from now on. I hope that the companies that make the OS might be a little more careful with their updates.
Hi guys since yesterday I have problems with my phone
the phone suddenly freezes over without being able to interact.
it restarts on its own but without ever starting the operating system in fact it shuts down and does not turn on again as if the phone had died.
the really strange thing is that the phone was fine Then suddenly he started making this mess.
Yesterday after so many hours of problems I managed to start the phone and now it works well but I am afraid that the situation will repeat itself.
the phone has the bootloader unlocked has root permissions, I followed the guides on this site.
But I have had this phone for two months now and these problems never occurred.
where can i start to understand what the problem is?
Mine suddently become all white, with the interface cut in half and moved up. i could do nothing. nor reboot nor shutdown.
after some minutes it turned back normal. i hope its color os bug and realme will fix it
It appears to be a firmware problem. We hope well.
Today did not give problems. This behavior is really strange, what can I install to understand the root of the problem?
I noticed that if the phone never goes into deep sleep mode the problem does not occur.
Now I am registering the log and as soon as the problem occurs again I go into detail to find out the real reason.
I'm trying to create an automatic script that is launched on the boot that practically never makes the phone sleep.
i'm really desperate the phone started to reboot itself.
I would like to try using a system log recorder but I realized that when I restart the phone these logs are not saved so it is impossible for me to verify the reason.
Can any of you help me out?
the phone freezes and then restarts.
Did you achieve any solution ?
No. I'm disperate.
Why don't you flash stock fw /recovery? Just to make sure it isn't an Hardware problem ?
I try but have this problem
https://forum.xda-developers.com/realme-x2-pro/help/bootloop-realme-x2-pro-rmx1931ex-t4089177
@westenlive
The problem appears only when you use data connection right?
If you try to switch off data and use wifi , you will not notice
The problem is because of the the operator, try another sim provider
Yes, in fact, that could be the problem because a few months ago removing the SIM card the phone did not give more problems
maybe you gave me the solution. I'll try
Ahmed Momtaz said:
@westenlive
The problem appears only when you use data connection right?
If you try to switch off data and use wifi , you will not notice
The problem is because of the the operator, try another sim provider
Click to expand...
Click to collapse
I am now testing the LINEAGE it happened to me this I removed the SIM card and I installed the costum Rom, I made the various customizations and the phone never locked OR restarted.
I inserted the SIM card in the phone worked perfectly, then having messed up with luckypatcher I had to reinstall the Rom.
So I performed the same procedure with the SIM card inserted in the phone and already at the first start it was unstable with reboots.
Currently I have applied for a change of sim card.
As soon as it arrives I will try to remove the sim card Install from scratch The system is to insert the new SIM card only so I can have the mathematical certainty that it is the SIM card
I hope my experience can help someone
This problem seems true, my X2 Pro also faced same issue when enabling cellular data. The phone sometimes loses the signal or the app freezes and perform a phone reboot. X2 Pro is a mid-range flagship phone, and yet this problem should be solved before they start to sell the phone.
Yes this device has many software problems but hardware problems of this kind are not acceptable.
Practically mine has become unusable, as soon as I turn it on after a few minutes of use it start closing the apps by itself.
Then after AN intende use of 30 minutes it start to restart.
This phone is truly incredible
Next time buy ONE PLUS