I'm about to buy HTC phone from a UK seller on eBay. The seller provides 2 year manufacture warranty + invoice. But I was wondering about how to claim warranty in case I need replacement or a repair as there's no HTC service center available in my country.
Any information you could give is greatly appreciated.
Id be leery of buying a unit from another country and then hoping to get a warranty elsewhere.
I wish i could point you to something to confirm or deny this but if it were me and i was worried about a manufacturers warranty i would not buy a unit from outside my country.
Im sure there are reasons why you would but be very cautious.
Related
Hi! I'm interested to buy the new HTC Tytn II which is still not locally available here in the Philippines. The only option I have right now is to purchase it online and have it shipped here. I'm a little bit concerned though because this is a fairly expensive device and I do not want to end up being scammed by some bogus online site. I hope someone can give me a recommendation based on past experience from an online retailer.
Also, does anyone know if HTC has worldwide support/ warranty for their products regardless where it was purchased?
Thank you and any feedback will greatly be appreciated.
Just got one in Hong Kong, the price is HKD$ 6000.
I don't think the HTC will provide worldwide warranty.
Thanks ben_998. Did you get yours directly from a HK based store or online? If you got it online, please give me their URL so I can inquire about shipping the device to my location.
http://www.expansys.com.hk/p.aspx?i=155979
Well things are bad and good at the same time...
Anyway I think there’s no room for any panic and we have a clear information now about our toys from Expansys ...
KraFT
The bad thing first...
10 June 2008 11:53 GMT by Stuart Miles
HTC has backtracked on its comments yesterday to Pocket-lint about supporting customers who’ve bought a non UK version of the new HTC diamond.
“HTC will always support the consumer and their device but what’s important is that consumers know that devices are region specific and that to receive the full customer experience, the device bought needs to be relevant for the region they are in. To ensure this, consumers can acquire their HTC Touch Diamond through our trusted distribution network”
On Monday the Taiwanese company had said that any device bought through Expansys would not be covered by Warranty or come with HTC qualified support, in particular pointing towards Expansys in the UK who had imported phones from a different region to beat the official release in the UK.
The company has also moved to quash rumors that the new handset won’t be available until July.
In an interview with Pocket-lint Florian Seiche, VP of HTC Europe told us that the HTC diamond is shipping in the UK now and be available everywhere before the end of the month.
Link to page.
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And the good thing ....
Sticky: Diamond Warranty.
As always, eXpansys will do what it can to support it's all of it's customers.
To confirm, our units are sold with a 2 year warranty.
If HTC decide to be unreasonable and not honour their own warranty, eXpansys will cover the repair for the original customer.
Updates will posted in our forums as and when they become available. We appreciate that like us, customers like to get newly released toys at the earliest possible opportunity.
Therefore we will always do our best to secure stock before any of our competitors, as we have done in this case.
This can, and does upsets many of our competitors, and leads to rumors and accusations.
We look forward to upsetting our competitors in the future, and pleasing the majority our customers at the same time ;-)
As with anything bought from eXpansys, you may return any item within 10 days of the date of receiving your order for a full refund.
Yoni,
eXpansys Product Support,
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KraFT_mk said:
06-06-2008, 11:16 AM
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the Diamond
The units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
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Yony thanks for this info but please be kind and confirm or deny my statements.
As far as I understand this is what Expansys is offering to me as aftersale support.
- If something goes wrong with the device, Expansys will replace the device but they will also cover the European transportation costs - both ways. Have in mind that I am from Macedonia.
- I wont be able to get official updates from HTC directly but they will be posted here or I can register at HTC Hong Kong and get the updates from there.
- I wont be able to get the support from the listed HTC CARE European authorized services.
KraFT
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In the end.. even direct HTC waranty isnt all that great. I think the worst case scenario is if expansys have to ship back to HTC in HK, which will add time for repair. With a big repair center in the UK thats pretty unlikely unless HTC really want to stick it to them
does anyone knows if the UK models are covered by the pan-european warranty?
I'm thinking to buy one but i'm in other european country and i want to know if i'll have the warranty in my country.
Thanks in advance
Mike
hi mine was bought in Holland and recently I had to return it to HTC in the UK and they were happy to honour the warranty. I'm based in Ireland but the UK appears to be the nearest repair centre to me
Hope this helps
Hi, my phone was purchased in Taiwan, but I reside in the U.S. Does anyone have an idea on how to send it in for repairs ? I think my phone has an obvious hardware issue.
Eventhough I purchased my phone in Canada, with no receipt, and an EU version, the HTC repair center in the US accepted my phone with no problems.
Just call them in and inquire about the global warranty services. They will ask you for the P/N S/N IMEI, etc and you can ship it in with no problem.
Insure your package though. My package arrived to the center with no phone inside
Just had a look on eBay UK and there are a lot of vendors selling the Note 5 with eu shipping. Thinking of ordering. How will the warranty work anyone know?
since there is no international warranty, most often you'll have to return the item to the seller where they will send it in for warranty repair. you would be paying to ship it back unless otherwise stated. read their Warranty section for exact details.
(Sent from another Galaxy via Tapatalk)