I have experimented with various screen protectors on the Moto X. The one that I have on now covers the left side portion by the ear speaker. I have also seen screen protectors that purposely have this area cut out of the screen protector. I believe that this is where the light sensor is. I have been trying this screen protector out for a couple days (it is a anti-glare kind and is opaque) I have noticed that the active notifications don't come on as much...however, this may all be in my head. Curious if anyone else had tested this. See attached picture.
The screen protector I used ( Xtreme guard) has an extra area cut out to the left of the speaker, i guess for the proximity/light sensors..
and I don't have any issues with active notifications.. maybe you can cut it out?
That is the proximity / light sensor. Play with it when you're in a call - cover it up with your finger, and the screen goes off, remove your finger, and the screen comes back on. That's how your phone knows it's up to your face and to turn the screen off so you don't accidentally face dial. Some screen protectors don't affect it, others seem to. I don't doubt that your active notifications are funny if that piece is covered up. I had a tempered glass protector on that covered it. I had some issues with the screen not coming on when I took my phone away from the face to end the call. Sometimes active display would randomly turn on when the phone was sitting still on my desk. After I switched to a different brand that didn't cover it up, my problems went away.
Thank you for the info. I had a feeling that there was something up because it was acting a little random after putting that protector on. I don't think all companies really test their accessories on the phones they make them for...other than that they fit okay but not if they affect performance. Those test would take too much time. Funny thing is I got them from a Sprint store and they were $20 for two :/ . I found some, actually the exact one's Moto's sight selling, on Amazon for around six dollars something and they have a space cut out for that area.
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Recently I added a screen protector to my Alpine, and after that the screen started acting funny any time it was left alone. Removing the screen protector has made no difference.
After a short while of not being used, the screen becomes misaligned, for example if I leave it off for an hour, attempting to activate the start menu on the today screen will result in one of the today items being pushed, or attempting to select a number on the password entry will result in a different number being pressed.
The strange thing is I can re-align the screen through the control panel, but it will slowly go back to the way it was.
Anyone got any thoughts? At worst, I'll just refund it (I bought it where I work, and thats no problem) and get another handset, but if theres a fix I'd prefer to stick with my current handset.
Cheers in advance for any help!
I am not sure about this, but I had the same problem with Motorola A1000 touch screen - could it be that an excessive pressure was applied to one of the sides of the digitizer during the application of screen protector? The digitizer is glued on the LCD, there might be a remote chance that it has slid a little to one side. Also some extra glue could have shortened the contacts on the bottom part of the digitizer. I would try to clean it first with some anti-static liquid. Hope this helps..
Indeed, this sounds like there could be more pressure to one side of the screen than the other, hence the digitiser tries to adjust for the pressure difference and gradually falls out of sync.
Try reapplying your screen protector, more gently than last time if possible, but don't wipe from side to side, wipe from top to bottom with an even pressure. Also, try realigning the screen with the protector off before reapplying it.
I had a problem with my screen originally before I got my screen protector, insofar as I got that 'rainbow' pooling effect in the centre of the screen where the digitiser was touching the LCD layer - after about a week after application of the screen protector, however, the more even layer of tension provided by the protector somehow pulled the digitiser away from the LCD layer, so my screen has actually gotten better since then... That said, I could imagine that uneven tension on the top layer could lift the LCD and digitiser layers further away from each other on one side than on the other, causing the problem you describe here. If you can bear to, try using the phone for a couple of days without the protective top layer applied, and see if the alignment gradually slips out as it's doing at the moment.
I've been using the phone for the past two days without the protective cover on. I'm going to reapply it now and then see how it goes tomorrow. If its still screwed, I'll reflash it to the O2 ROM and refund it at work on Tuesday.
Got a replacement, so no problem now. Thanks for the help anyhow
Anyone notice their proximity sensor is very flaky?
The screen will not shut off when I close my wallet cover over it. It will shut off when I start talking on the phone, but then will not "wake" when I move it away to hang up. I actually couldnt find anyway to wake it up so i just waited until the other side hung up (it was a recorded msg).
Any ideas? I may just shut off the proximity sensor and wait till I can swap it in store. Of course this was right after i installed a tempered glass screen .... would that impact it at all??thx!
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
k2buckley said:
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
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thanks. mine was from extremeguard. i removed it. wait and see until the next person calls me. i contacted ATT and they said i have 11 days to return it (no exchanges available), and to try a master reset first
didnt seem to work after moving the glass. did a full reset and now it works....
ill try the glass again tomrrow and see if it stops working again. bizarre.
k2buckley said:
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
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Click to collapse
this fixed the problem. thank you for saving me time and anguish returning the phone
eb50 said:
this fixed the problem. thank you for saving me time and anguish returning the phone
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You're welcome. I'm glad you got it straightened out
k2buckley said:
You're welcome. I'm glad you got it straightened out
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My tempered glass has a cutout for the 2 sensors on the left, are there any sensors on the right of the speaker? My proximity sensor also is not working. I will probably return my tempered glass also if this is the case...
This is happening to me and I don't have a screen protector. It's really getting annoying.
I'm having issues as well.... Not using any screen protector or whatsoever...
Yeh same here.. Looks like the sensor is maybe too sensitive. Hope sw can fix this.
+1 for the issue.
Cannot hang up after a call because the screen is black. Have to push the power button to wake it up first.
No screen protector.
mikkelwe said:
+1 for the issue.
Cannot hang up after a call because the screen is black. Have to push the power button to wake it up first.
No screen protector.
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I just restored a backup of the original rom and the problem went away. So it's probably an issue with cm. Was on cm nightly from 01-13-2014
Did you try going to settings , accessibility , power button ends call, toggle that on and off.
After completing the above mentioned step. Reboot your phone and try making a call. I hope the issue get resolved.
I tried this step on an unrooted phone, which was recieved just yesterday.
I got this fix from some other thread.
Is there a way to turn off proximity sensor without rooting? Looked through setting and must have missed it. Thanks in advance.
Still having this issue as well. I tried toggling the power button option then restarting my phone, it seems to help for a very short period of time (few hours maybe). I have tried several different screen protectors, the most recent ones having a cut out for the sensor and there is a decent gap between the two. Reloaded my phone several times and installed 5.0.1
The sensor doesn't really work to turn on the display when I go to pickup the phone and is spotty when making a call. In the first minute or so of the call, I can take the phone away from my head and it will register, illuminating the screen, after that it stops working.
I can't understand how it could be the screen protector at this point, it's no where close to obstructing the sensor.
Guess it's time to send this thing back. I must be nuts because I keep trying this power button suggestion and it just doesn't work for me longer than a few hours.
Same here, using a plastic rinkage screen protector no bubbles in it and the edge falls a good few MM from the sensor.
CM12 nightly builds still do it I'm on the 2/19th build with Franco kernel.
Best solution is get rid of the junk and get a Note 4. Mine is such a crap phone. It doesn't even do anything special except be big.
Hi,
Just to tell that I've got this pb since I installed the Spigen crystal protection, not even a tempered glass.
Before that I still had the original cheap film you get when you unbox, with the white corner.. the crystal is really nicer but it screws the sensor...
I believe it is software related. I have a tempered glass screen protector that does not cover the proximity sensor. I have noticed that about 60% of the time the screen does not turn back on when I move the phone away from my head. It seems to happen more when the phone call is longer than one minute. I also had a tempered glass protector that covered the sensor and had the same behavior. I did use an app to test the proximity sensor and with both screen protectors it worked 100% of the time using the app.
Sent from my Nexus 6 using XDA Premium HD app
I got a new tempered glass screen protector, however, it is covering the proximity sensor located directly to the left of the top speaker. Since it is covering the sensor, I am unable to access the dial screen during calls 9 out of 10 times unless i keep swiping my finger on top of the sensor to get it to work. I got AndroSensor to test out the sensor and it does stay at 0.0in 90% of the time. When it does work, the value returned is 2.0in. I really don't want to replace this screen protector because it is nice and love the smoothness of it but unable to use the keypad during calls is too much.
Is there a way to manually turn on the dial screen during calls? Tried swiping, pinching, you name it.
Is there a hidden setting I could try like entering *#0*# on some phones for a workaround solution?
Is there a way to modify the settings of the proximity sensor? I am rooted.
The weird thing is there is a cutout on the protector but it is on the right side... Most of the pictures I saw of tempered glass for Nexus 6 had the left side covered but right side cut out as well. What's on the right side that is more important than the proximity sensor? Did they not know? Blah sorry for rant...
Its a problem with your tempered glass, contact the company whom you bought it from. Request a defect.
Theres a tempered glass thread in the accessories section where they have the same problem depending on what tempered glass you purchased.
Thanks zephiK, I'll check out that thread!
The below mentioned fix is for brand new Nexus 6.
Did you try going to settings , accessibility , power button ends call, toggle that on and off.
After completing the above mentioned step. Reboot your phone and try making a call. I hope the issue get resolved.
I tried this step on an unrooted phone, which was recieved just yesterday.
I got this fix from some other thread.
I am running the latest a stock debloated 6.0 rom from tupac4u right now and having some issue during phone calls. For me I make or receive a call and my display will turn off even before putting the phone to my face. However, getting the screen on during a call is a bit hard to do as pressing the power button doesn't turn the screen on(sometimes have to press it 3 times to get it on). Anyway to fix this, or to disable this? Thank you
Using a screen protector? If yes, it may be blocking the proximity sensor, which is located just to the left of the top speaker grill.
In another thread I'm being told it's a bug with marshmallow. How accurate is that? And yes I am using a screen protector. I'm just not sure where the proximity sensor is so I can adjust accordingly?
http://forum.xda-developers.com/nexus-6/development/mod-fix-proximity-sensor-5-1-rom-t3069031
https://productforums.google.com/forum/#!category-topic/nexus/nexus-6/mIRwBP4Hx_Y
I do not use shell or film and have the problem for a long time. Tried everything but nothing helps you get used to it.
Knowing isuses since 5.1 and the sensor is on the top left of the earpiece
Yeah i took a light to find where it was. I have a tempered protector. Tried to use a knife to adjust it, but broke the screen protector. Oh well I'll just skip one cup of tea this week. If I go with a regular screen protector(one of those cheap $1 ones will that still cause issues?
Yup, the oversensitive proximity sensor issue started after 5.1 arrived. I too had a tempered glass covering the proximity sensor and it was working fine when I was on 5.0/5.0.2. I had to remove the tempered glass and get a new one which doesn't cover proximity sensor to fix this problem.
Did the same thing. Got a regular screen protector right now for a cheap, until I can find a tempered model that doesn't cover the proximity sensor.
I only got this phone couple of days back and I am having a strange problem.
After installing a screen guard, touch stops working when phone is lying on flat surface. Once I lift the phone, touch starts working again. This happens regardless of the phone is plugged or not in a power socket.
Removing screen guard resolves this issue. However, I installed three different screen guards of glass, plastic and rubber types and with each type touch stops working on a flat surface.
I also did a factory reset but it didn't help. I tried with case on and off but the problem still persists.
At this point I am clueless how to resolve this issue as the phone doesn't seem to be defective as touch works flawlessly without a screen guard.
Same here!
With glass screen protector I have this issue... Can't really use it while device lying on a table.
Hi... Same here also... I thought the screen problem but not even lying on the table but when in charging lying on the table also can't touch... And sometimes it's stuck when to touch... My nokia 6 i think also like that... Maybe the screen curve is??
I have screen protector bought from Taobao, no such problem on my Nokia 8, TA-1004.
The screen protector is not glass type, but looks like plastic type.
Another strange observation: If I plug headphone jack when the phone is lying on flat surface, touch starts working again.
I suspect this entire thing has to do with metal/glass body of the phone and static electricity generated or magnetic field around touch panel.
I don't have much knowledge on this type of scientific stuff so I am not sure what the problem is.
It's the cheap glass protector and its glue that is messing up the touch screen.
references said:
It's the cheap glass protector and its glue that is messing up the touch screen.
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I thought so. But what about headphone jack fixing touch issues with screen protector on?
Also, I have used similar quality screen guards on Moto and Huawei phones at my home and they don't have this issue.
Nitg16 said:
I thought so. But what about headphone jack fixing touch issues with screen protector on?
Also, I have used similar quality screen guards on Moto and Huawei phones at my home and they don't have this issue.
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Are you connecting it to headphones or speakers?
Maybe the capacitive buttons doesn't like the glue and messes up everything? You could try enabling these in the Developer Options: Show taps & Pointer location. Let me know what is happening
references said:
Are you connecting it to headphones or speakers?
Maybe the capacitive buttons doesn't like the glue and messes up everything? You could try enabling these in the Developer Options: Show taps & Pointer location. Let me know what is happening
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Headphones.
Enabled taps and pointer location. When phone is not touching a flat surface everything works fine. A curve is drawn on screen showing various gestures and a circle is drawn to show taps.
When lying on flat surface, if I use any touch gestures (e.g. scrolling) curve is drawn once in 5-6 attempts. Same with taps, circles appear only once in a while.
It is all very erratic. When I repeatedely try to tap anything, I receive ghost touces at a different part of screen.
Just noticed that I don't need headphone jack to fix touch. Blocking 3.5 mm port with one finger also works. This is truly getting weird.
Have you shown it to the Service Centre? Do they have any theories?
Sent from my Pixel 2 XL using XDA-Developers Legacy app
No, since the phone works perfectly without screen guard, I think service center guys will simply tell me to use it without a screen guard.
But I will indeed show them this problem after few days, though I am not sure they will understand or will be helpful in this regard.
I think I am reaching somewhere. The antenna reception at the top might be messing with touch.
What I have observed that touching the top of the phone or keeping any object or my hand one inch away from top of the phone fixes touch issues.
If I remove the object or move it farther than one inch, touch becomes messy again.
If I put little pressure on bottom chin of the phone, the top of the phone raises a bit so that the top antenna is not close to flat surface any more. This also fixes touch issues. Lowering top part of the phone brings back touch issues.
Anyone else with this issue can test this?
This video exactly describes my issue:
I found that many phones had these issues in past including oneplus, lg, sony and galaxy phones. Everywhere it was mentioned that it is a grounding issue which is unfortunately a hardware detect.
My phone is fortunately within replacement window. So I will contact the seller and request for a replacement.
I was thinking about the grounding, but when you mentioned you used headphones i thought it couldn't be the case.
Keep us updated if you get it replaced.
Just received the replacement. Same problem on the new one
I don't know what to do now. No other phones in my family have this problem and that includes $200 budget devices. This is flagship and much more costly.
I will just summarize different cases in which the touch issues on a flat surface gets fixed on my device:
- Inserting headphone jack (with screen gaurd applied on display).
- Inserting charging cable (with screen guard applied on display).
- Touching any part of the phone with finger including blocking the headphone jack (with screen guard applied).
- Removing the screen guard.
I am tired of this sh*t. I have tried all things possible to fix it. I have also wasted money on 6 different screen guards to fix this issue.
Some guys on galaxy s8 forums mentioned that modern curved phones uses a touchscreen placement mechanism different than traditional smartphones (they were also having the same problem).
There were two possible solutions mentioned:
Find a screen guard that has glue all over, not just around the edges or at dots. Which means that screen guard should stick to the screen 100% flat without any gap, air or bubbles.
Second solution was to use a flip cover to protect the screen and no screen guard.
I will go with second solution and buy a flip cover. I simply have no energy left to hunt for screen guards that work properly on Nokia 8. Not to say that you will never know if it works or not unless you purchase it and stick on your phone.
Hi, I'm writing from Italy and I've the same problem, exactly the same problem, solvable with the same solutions you have proposed: remove the protective film (a glass screen guard in my case).
I'm noticing that the touch screen works perfectly with the protective film only if the phone is connected via USB cable to the battery charger or to the pc.