Database Develop

Huge problem!!!

I recieved my tilt from Amazon roughly aweek ago. Everything was going fine up until not to long ago. The screen stopped registering any screen taps from the stylus or my finger while everything else worked just fine. I reset the unit a few times hoping to resolve the issue. Nothing. THEN I made the big mistake of hard resetting the unit. Now i get to the calibration screen and no further. Anyone got any ideas? Any idea where I can take this to get looked at? i was contemplating sending it to Amazon as defective but ive already flashed the HTC Rom to it shortly after recieving it. Am I completely screwed? Help!!

hollowground said:
I recieved my tilt from Amazon roughly aweek ago. Everything was going fine up until not to long ago. The screen stopped registering any screen taps from the stylus or my finger while everything else worked just fine. I reset the unit a few times hoping to resolve the issue. Nothing. THEN I made the big mistake of hard resetting the unit. Now i get to the calibration screen and no further. Anyone got any ideas? Any idea where I can take this to get looked at? i was contemplating sending it to Amazon as defective but ive already flashed the HTC Rom to it shortly after recieving it. Am I completely screwed? Help!!
Click to expand...
Click to collapse
you could try reflashing the original ROM

Yeah, I tried that shortly after making my original post. Still nothing. I'm curious if the cable for the digitizer came loose somehow (no idea how though) or if it is an actual hard ware issue.
I thought something was wierd when it was working though. When I used the stylus the taps were very inaccurate recently. More so towards the upper hight hand corner of the screen. Calibrated it a few times hoping to correct it but it was always slightly off still. Then it just stopped working all together.I thought it had something to do with my screen protector but after removal was still a no go.
Luckily I am still able to make phone calls thanks to the slide out keyboard. Not sure if it rings or anything when I recieve one though. Still stuck at the calibration screen Any other ideas?
What size star key is needed to disassemble the tilt/tytn II? I may try taking a look inside to see whats up.

hollowground said:
Yeah, I tried that shortly after making my original post. Still nothing. I'm curious if the cable for the digitizer came loose somehow (no idea how though) or if it is an actual hard ware issue.
I thought something was wierd when it was working though. When I used the stylus the taps were very inaccurate recently. More so towards the upper hight hand corner of the screen. Calibrated it a few times hoping to correct it but it was always slightly off still. Then it just stopped working all together.I thought it had something to do with my screen protector but after removal was still a no go.
Luckily I am still able to make phone calls thanks to the slide out keyboard. Not sure if it rings or anything when I recieve one though. Still stuck at the calibration screen Any other ideas?
What size star key is needed to disassemble the tilt/tytn II? I may try taking a look inside to see whats up.
Click to expand...
Click to collapse
If you're stuck at the calibration screen after a hard reset, how are you able to receive calls? Surely the reset hasn't completed?!?
Also, if you have reflashed to the original ROM, and thats now stuck also, then it has least got the correct ROM image on the device, thus allowing you to return it for a replacement.
Still a little confused about how you're able to use it at all though...

i honestly though it wierd myself. after flashing back to the original rom. at the calibration screen if i slide out the keyboard, press the talk button , close then reopen the keyboard, it lets me dial out using the number keys on the keyboard.
I can actually make out the home page behind the calibration screen as the screen reorientates itself.
edited Well I've no idea what just happened but the screen just stared working again out of the blue. My dog jumped on the bed n stepped on it ant the cursor moved. Very weird. Damn I'm lucky. lol Thanks for the input guys. Lets just hope it doesn't happen again XD

return it ..

kash04 said:
return it ..
Click to expand...
Click to collapse
I agree, sounds like a loose connection somewhere

Could be grit between the screen and frame
One of my friends had an XDA Orbit and he had this problem. It turned out it was a crumb or piece of grit wedged between the frame of the phone and the screen causing the screen to be permanently pressed at that point. He used some fine implement (maybe a pin - can't remember) to dig it out. If this was the problem with your phone that may explain why it suddenly started working viz the bit of grit became dislodged by itself.
Cheers,
Ashley

hollowground said:
i My dog jumped on the bed n stepped on it ant the cursor moved. Very weird. Damn I'm lucky. lol Thanks for the input guys. Lets just hope it doesn't happen again XD
Click to expand...
Click to collapse
Thats doggone lucky!! Just another reason to have a dog around...

Screen goes black when I slide out keyboard

My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
​

Erinc2005 said:
My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
​
Click to expand...
Click to collapse
Search the forum?

All I can find is if the screen is already dead or whatnot....I've already searched before I posted. I didnt want to post a worthless thread.

how long have you own the phone..?
and what rom do you use?...

Arju007 said:
how long have you own the phone..?
and what rom do you use?...
Click to expand...
Click to collapse
Since about March of this year, and ROM--WM 6.1

Go to the service centre and maybe ask them to quote a price, i had this problem

dadeadman said:
Go to the service centre and maybe ask them to quote a price, i had this problem
Click to expand...
Click to collapse
Did yours just happen for no reason?...Out of the blue?

I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC

Wild Child said:
I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC
Click to expand...
Click to collapse
Ill be sure to tell the people @ the service center what the problem could be. That helps alot. Upsets me that I had to do a hard reset for no reason and mess my phone all up, oh well!

Erinc2005 said:
Did yours just happen for no reason?...Out of the blue?
Click to expand...
Click to collapse
Yup out of the blue

same problem here wildchild is correct its the rigid flex ribbon. unfortunately it will take a month before the parts arrive since its not readily available at Sony Ericsson service centers...

Unfortunately i just got this problem yesterday.
Suddenly, when i slide out the keyboard, screen fades and goes black.
When i slide it back screen is still on but black.
To bring it back i just click power button twice to put it to sleep and wake it up again. I assume this is the same problem and the ribbon cable is loose, correct ??
I was thinking of following one of the disassembly vids to try and open it and make sure the cable is connected correctly.
What do you guys think ? Give it a shot or too risky?
I am not sure if the ribbon cable is damaged and am assuming its just loose because the screen works fine without the keyboard out.
Any advice would be appreciated.
P.S - had the xperia 3 weeks now, bought it used (about 6 months) with no warranty, Its X1i running Energyrom 3.0 (05/08) build.

A month?? Man, that's a long time... geeee wiz. I asked them asn they said about 7-10 busimess days, so we will see... but I trust it'll be about a month since you said they don't have the parts. I shipped it off Friday, put insurance on it, and said a prayer. I hate my Quickfire, its my backup phone... HATE, LOATHE.... DIEEEEE lol.
Ive been searching for other phones to replace this one if i continue to have other problems... but i cant find one I like. i Love WM, the QWERTY, and touch. Felt like i was send my child off to school or something.​

I was actually able to find the flex ribbons on ebay took 6 days to get them from china, bought two of them since I have 2 sitting here with the same exact issue....they were about 60 dollars a piece and are here already...will report back after I repair the phones....
Regards,
WC

hey man.. i got the same thing happened to my phone also.. slice keyboard out screen gose black... but phone is still running... why dont chu try the black card in ur box... give them a ring they should help u out... i bought my from ebay also... but lucky is a x1a so in melb which telstra sale it... check urs if is a x1a or not.. it should come with a warranty for 12 months... hope this can help...

I have this also, my pghone is 5 months old. Senrt it away and they didnt have parts. After 3 weeks Sony sent an exchange unit. Opened up the box but the exchange unit is broken! The optical pad doesnt work at all and when I make calls no one can hear me at all..

I had exactly the same problem, besides the regulary cracks
So ive send it in, and a week later ill got a new one. Even with a second battery lol.

The flex cable fixed my issue....so to confirm this is the issue....repaired mine this evening, working perfect, abit tricky to get it all apart but is doable....
Regards,
WC

I got my phone back from Sony on the 9th. They said there was a loose part. I sent it off on Aug 28, and got there on Sept 2, so it didnt take long at all like I thought it would. I was so tired of the other phone. Sad when a phone runs your life haha.
That was such a nice day...went and got fitted for contacts for the first time as well as a getting a new vision rx, came home with perfect vision and what was on my door step, my beloved X1i. I smiled sooooo big. I didnt expect it for a month! They said it should be 7-10 days at the service center though when I called them.
It was still under factory warranty, so I did'nt have to pay for the repair, but I sure would have paid if I had to... lol.

sigh having the same problem now
i used to be excited to put my treo 750 to sleep before when i changed to x1. but apparently i keep taking it out of the box again everytime i have to get my x1 repaired
i just got it back 2 weeks ago when i got fed up with the keyboard button problem.
now it seems i have to bring it back once again since the screen goes blank on me when i slide out the keyboard
hopefully they can fix it on the spot, maybe just a loose connection as compared to a broken ribbon.
was hoping to use the GPS when i go out of the country, paid and got the needed maps already. but i have only a week before i leave. hopefully itll get fixed by then

Problem! Please help! G1 goes to sleep and doesn't wake back up.

I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.

Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.

Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.

I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?

Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.

supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?

zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.

https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.

Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.

The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.

That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.

derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.

Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.

This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.

HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.

Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.

zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.

Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.

zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.

wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid

Droid 3 screen stays black .

So the phone (XT860 Bell) has problems when I unlock it the screen stays black. The phone works though cause when someone calls I can still pick up as I know somewhat where the green button is. But for the rest I can't do anything.
The only way to get the phone back is to remove the battery and restart the phone. Then it works again.
Anyone else had this problem?

have you tried hard resetting it?

No will do so. But before doing that I thought maybe there is some simple solution.
After the update to 2.3.6 things went all a bit wrong I think.

If you got this after the update, I am quite confident data wipe will solve your problem. You can try wiping cache only first - this way you won't lose your configuration and might solve the problem. The update supposedly wipes cache, but maybe that didn't work properly while you were updating. Enter stock recovery and give it a try.

Hey thanks for the help. But just did a reset. Not sure what went wrong when I did the update. Did wipe. Annnnyways. Right now it's stable. Let's see if it stays like this.

Ok sadly the reset didn't fix it. It took a whole day to go black again but still happened.
Any other solutions? I am scared that it's a hardware failure...but let's hope not cause I am in Holland.

I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.

Johnny2293 said:
I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.
Click to expand...
Click to collapse
Doesn't sound good man :-(......
Though it happened a lot the passed days since the reset ( knock on wood) only once. Do wonder why it happens less now.

Yea you can reset all you want it's going to go blank. I had to right the dial pad numbers with marker on the screen just to make calls. I say get it fixed or replaced soon

I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.

lucaspr said:
I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.
Click to expand...
Click to collapse
If you can't take it back and want to try to fix it yourself you need to search for a droid 3 flex cable. The one you want has the front facing camera, front sensors and earpiece speaker on it. Then head on over to ifixit for a teardown guide (sorry no repair manual yet, I plan on working on one).
I have to add that taking this phone apart to replace this part is no small feat, and it would probably be better finding a phone doctor to do it for you, or just getting a new phone.
When you buy the part, request an OEM part, I have been sent cables where the front facing camera displays sideways, or doesn't work at all. Most also don't come with the front button deflector, and that has to be transferred from the old cable.
Hope this helps

Ok . Well I don't really know what the problem is. But it went away. Actually it started I think after applying the update . I got myself another external sdcard . At a certain moment I decided to remove it and things cooled down. It now actually never happens anymore.

Well I gues you're lucky!
My screen sometimes starts all scrambled and the phone doesn't power on. Sliding the screen a couple of time sometimes helpes, but most of the time I don't really know howto get the phone working again. I think it's more stable when I leave the phone 'slided out' (don't know the right word now).
And I searched Motorolas website and found 2 reparing companies in the Netherlands. They both are authorized by Motorola, as of such I think this repair will be in warranty.
I do have to send it for repair. I don't want to take it apart because of what bitz_dv said. I'll let you know!

No Fix
When I was gone on a short holiday my college got a call from the 'authorized' motorola repair center. They can't fix my phone. I need to pay 11 euro to get it back and that's it. I tried calling them but there was no answer.
I sended my phone in on 22 may 2012 and now they decided they can't repair it. I spoke to Ted from Negri Electronics who told me to get in touch with Motorola as my warranty is still valid.
I'm a little confused, where should I go if an official repair center can't fix my phone but do tell me the repair is within warranty..
What can I do? Besides ordering the parts and take the phone apart myself..
I started my search for the flex cable... I did repair a N97 once, within the warranty period and later on sended it in and they repaired it under warranty....
Is this the cable I'm searching for:
http://www.globaldirectparts.com/Motorola-Droid-3-XT862-Motherboard-Flex-Ribbon-p/mot1040660.htm

I am from Netherlands, and have the same problem with the screen, looks like many users from Netherlands do.. coincidence?
When i jst slide out the keyboard , a little bit is enough, and the screen goes black ( black screen of death ) it doesnt power on with power button.
I looked for a flex cable at ebay, and it surprised me , that cable is also doing the front camera, and speaker... My front camera wasnt working too, and speaker made strange sounds many times, so it could be that cable, but not sure.
Check my thread, i have also uploaded a video to make it more clear
http://forum.xda-developers.com/showthread.php?t=1955892

Xiaomi MI5 - Randomly unresponsive touchscreen

Hello guys, so I recently received an MI5 I ordered on Gearbest, in the 64gb international version (MIUI Global 8.2.2.0).
From day one, the touchscreen had the bad habit of going unresponsive randomly, meaning i have to struggle to swipe/click. Using hard keys (home, power) somehow fixes the issue for a few minutes but that's all. I unlocked the bootloader with Mi Unlock, and tried the latest build of LineageOS, and even flashed next the latest MIUI international developper build (29/06). On all of these 3 ROMs, the issue persists (and I went full wipe each time).
At the phone start, it is generally OK for a bunch of minutes, and then randomly becomes unresponsive.
I searched on the internet and did not find fixes, and i'm still unsure whether it's software or hardware related, even though I fear its the second option.
Would any of you have any more information on this subject?

To rule out any possible software issues, I'd flash the latest stable ROM.
Give that a shot and then see if the problem persists.

Well, the phone came new with the latest MIUI Global ROM (8.2.2.0), and since first start the problem was here. In the beginning I thought that it was just the phone lagging while setting up, but as time passed it was still there, no matter which ROM I flashed.
So, is there a potential software fix, or is this an hardware issue?

I am having the same issue, i hope its not hardware related :/

vlatko98 said:
I am having the same issue, i hope its not hardware related :/
Click to expand...
Click to collapse
Unfortunately, I'm starting to think it is, considering what I found on the internet. I'm kinda deceived by Xiaomi, which I thought was great value for the price. There is not even an official statement about this, even though many users reported the issue.

damien2702 said:
Unfortunately, I'm starting to think it is, considering what I found on the internet. I'm kinda deceived by Xiaomi, which I thought was great value for the price. There is not even an official statement about this, even though many users reported the issue.
Click to expand...
Click to collapse
Sadly thats the problem with Chinese phones,some of us that will face this problem's have no protection,we cant return the phone and get a new one,its better for us just to buy a new screen off aliexpress for 20euros than to wait 2 month's to ship it back and wait for it to be fixed and then returned and you pay the shipping costs and also the repair costs,but thats the risk we accept when we want the best bang for the buck.
Also poor quality control on the products to cut the costs is the real reason behind the problems we face

Had the same problem, it got fixed in the latest developer 7.6.29.

mundano said:
Had the same problem, it got fixed in the latest developer 7.6.29.
Click to expand...
Click to collapse
Hi, I indeed tried this solution, even thought it worked for a few hours.. But it came back soon enough

Guys,hello! I have a good news for you,i hope so. Ok. 1st of all I defeated the error with the screen off.
Here is my story.
I just wanted a black mi5. After some time found on ebay. I bought it, he arrived, after two days the touchscreen stopped working absolutely randomly.
The seller said that everything will do. I sent, he did nothing! Sent me. It all happened twice. Exactly twice I sent my mi5 from Russia to China! I read all the messages and tried everything. Nothing helped.
That's what I tried and that does not exactly work.
1. It does not depend on the version of miui or linegeOS.
2.This does not depend on time.
3.This does not depend on temperature.
I experimented, heated it, lay in the refrigerator. I clicked on the screen / body.
In the end, I understood the reason-static electricity.
HOW TO FIX IT!
1.Remove the back cover.
2. Twist the screws in the center and bottom, possibly a pair on the right side.
3. Try so far without the lid closed.
4.If the screen stops responding, try unscrewing the other screws.
5.Repeat, until you find the right combination and the touchscreen will work constantly.
Guys, I really helped it.
I hope this also solves your problem with the screen. Good luck!
I cant add a picture as a new user(((
Red squares-deleted screws on my configurations.
Green rounds-screws which i left without any changes.You can write me:[email protected]
or call me Skype: Griha3212
if you dont understand something in my instruction.

Griha3212 said:
Guys,hello! I have a good news for you,i hope so. Ok. 1st of all I defeated the error with the screen off.
Here is my story.
I just wanted a black mi5. After some time found on ebay. I bought it, he arrived, after two days the touchscreen stopped working absolutely randomly.
The seller said that everything will do. I sent, he did nothing! Sent me. It all happened twice. Exactly twice I sent my mi5 from Russia to China! I read all the messages and tried everything. Nothing helped.
That's what I tried and that does not exactly work.
1. It does not depend on the version of miui or linegeOS.
2.This does not depend on time.
3.This does not depend on temperature.
I experimented, heated it, lay in the refrigerator. I clicked on the screen / body.
In the end, I understood the reason-static electricity.
HOW TO FIX IT!
1.Remove the back cover.
2. Twist the screws in the center and bottom, possibly a pair on the right side.
3. Try so far without the lid closed.
4.If the screen stops responding, try unscrewing the other screws.
5.Repeat, until you find the right combination and the touchscreen will work constantly.
Guys, I really helped it.
I hope this also solves your problem with the screen. Good luck!
I cant add a picture as a new user(((
Red squares-deleted screws on my configurations.
Green rounds-screws which i left without any changes.You can write me:[email protected]
or call me Skype: Griha3212
if you dont understand something in my instruction.
Click to expand...
Click to collapse
please can you make video this help a lot

Hey guys, thanks to Griha3212 I found out on my Mi 5 it's the screw in the top middle part of the phone, the one with warranty sticker. Just loosen it a bit. It works fine after I loosen it. Tried tightening it too and the problem came back.

mi5 unresponsive
mundano said:
Had the same problem, it got fixed in the latest developer 7.6.29.
Click to expand...
Click to collapse
still fixed at these days? now after screen replacement and an update, the touch becomes unresponsive

Griha3212 said:
Guys,hello! I have a good news for you,i hope so. Ok. 1st of all I defeated the error with the screen off.
Here is my story.
I just wanted a black mi5. After some time found on ebay. I bought it, he arrived, after two days the touchscreen stopped working absolutely randomly.
The seller said that everything will do. I sent, he did nothing! Sent me. It all happened twice. Exactly twice I sent my mi5 from Russia to China! I read all the messages and tried everything. Nothing helped.
That's what I tried and that does not exactly work.
1. It does not depend on the version of miui or linegeOS.
2.This does not depend on time.
3.This does not depend on temperature.
I experimented, heated it, lay in the refrigerator. I clicked on the screen / body.
In the end, I understood the reason-static electricity.
HOW TO FIX IT!
1.Remove the back cover.
2. Twist the screws in the center and bottom, possibly a pair on the right side.
3. Try so far without the lid closed.
4.If the screen stops responding, try unscrewing the other screws.
5.Repeat, until you find the right combination and the touchscreen will work constantly.
Guys, I really helped it.
I hope this also solves your problem with the screen. Good luck!
I cant add a picture as a new user(((
Red squares-deleted screws on my configurations.
Green rounds-screws which i left without any changes.You can write me:[email protected]
or call me Skype: Griha3212
if you dont understand something in my instruction.
Click to expand...
Click to collapse
This is still working. Thx for help. Saved my phone after screen replacement.

Which Screws`?
I have the same Problem with my Mi5. Is there anyone who has a Picture for me, which Srews i have to loosen? Thanks

hotdogg1979 said:
I have the same Problem with my Mi5. Is there anyone who has a Picture for me, which Srews i have to loosen? Thanks
Click to expand...
Click to collapse
Hi Guys, I hope my solution helps to solve your problem. It is definitely about the screws. For me, I have found out that one screw is very slightly thinner than the others (of course the one with warranty stick should go to the centre and there is one silver metal going top left). This thinner screw should go up middle. That worked for me.

Does the screws trick work on your phone? Plz tell me.

Griha3212 said:
Guys,hello! I have a good news for you,i hope so. Ok. 1st of all I defeated the error with the screen off.
Here is my story.
I just wanted a black mi5. After some time found on ebay. I bought it, he arrived, after two days the touchscreen stopped working absolutely randomly.
The seller said that everything will do. I sent, he did nothing! Sent me. It all happened twice. Exactly twice I sent my mi5 from Russia to China! I read all the messages and tried everything. Nothing helped.
That's what I tried and that does not exactly work.
1. It does not depend on the version of miui or linegeOS.
2.This does not depend on time.
3.This does not depend on temperature.
I experimented, heated it, lay in the refrigerator. I clicked on the screen / body.
In the end, I understood the reason-static electricity.
HOW TO FIX IT!
1.Remove the back cover.
2. Twist the screws in the center and bottom, possibly a pair on the right side.
3. Try so far without the lid closed.
4.If the screen stops responding, try unscrewing the other screws.
5.Repeat, until you find the right combination and the touchscreen will work constantly.
Guys, I really helped it.
I hope this also solves your problem with the screen. Good luck!
I cant add a picture as a new user(((
Red squares-deleted screws on my configurations.
Green rounds-screws which i left without any changes.You can write me:[email protected]
or call me Skype: Griha3212
if you dont understand something in my instruction.
Click to expand...
Click to collapse
Thank you, you saved my Gemini :good:

Doesn't work for me. I tried with all screws.
Sent from my MI 5 using Tapatalk

screw solution works !!
I tried this solution with Redmi 2 and its the exact same screw which is the problem ie the screw right in the middle of the phone.
i loosed it slightly and now no more screen freezes. :good:

Hi I'm attaching an image with the screws numbered.
Griha3212 said:
Guys,hello! I have a good news for you,i hope so. Ok. 1st of all I defeated the error with the screen off.
Here is my story.
I just wanted a black mi5. After some time found on ebay. I bought it, he arrived, after two days the touchscreen stopped working absolutely randomly.
The seller said that everything will do. I sent, he did nothing! Sent me. It all happened twice. Exactly twice I sent my mi5 from Russia to China! I read all the messages and tried everything. Nothing helped.
That's what I tried and that does not exactly work.
1. It does not depend on the version of miui or linegeOS.
2.This does not depend on time.
3.This does not depend on temperature.
I experimented, heated it, lay in the refrigerator. I clicked on the screen / body.
In the end, I understood the reason-static electricity.
HOW TO FIX IT!
1.Remove the back cover.
2. Twist the screws in the center and bottom, possibly a pair on the right side.
3. Try so far without the lid closed.
4.If the screen stops responding, try unscrewing the other screws.
5.Repeat, until you find the right combination and the touchscreen will work constantly.
Guys, I really helped it.
I hope this also solves your problem with the screen. Good luck!
I cant add a picture as a new user(((
Red squares-deleted screws on my configurations.
Green rounds-screws which i left without any changes.You can write me:[email protected]
or call me Skype: Griha3212
if you dont understand something in my instruction.
Click to expand...
Click to collapse
It would be nice if you post which numbers have you tried.
Richardyii said:
Hey guys, thanks to Griha3212 I found out on my Mi 5 it's the screw in the top middle part of the phone, the one with warranty sticker. Just loosen it a bit. It works fine after I loosen it. Tried tightening it too and the problem came back.
Click to expand...
Click to collapse
Did you mean that, when loosen it, the problem dissapears immediately without rebooting? Because I've tried it and it does not work immediately.
Mamihla said:
Hi Guys, I hope my solution helps to solve your problem. It is definitely about the screws. For me, I have found out that one screw is very slightly thinner than the others (of course the one with warranty stick should go to the centre and there is one silver metal going top left). This thinner screw should go up middle. That worked for me.
Click to expand...
Click to collapse
I think your explaination is a little bit confusing. Did you mean that the thinner screw (the number 1 on the image attached) has to be swapped with the number 2? Or with the one with the warranty (number 5)?
Please if any other one found a combination that works, post it using the numbers of my attachment as reference. I have been tried several combinations amd no one seem to work.