Related
Before one buys a used atrix hd off the bay, how does he make sure the imei had not been blacklisted by at&t? Especially if he lives overseas and has no way of trying out an at&t sim for a few weeks before he visits the US?
I understand atrix hd is also offered on contract. So what is stopping from someone taking it on the contract for cheap and buy a code from ebay and unlock the phone. Missed payments could make at&t blacklist the phone right?
I guess one way to avoid buying a stolen phone is to insist on the box with the sale, but how does one protect oneself about the above possibility?
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen. Blacklisting is becoming more and more of an issue, so it is something to keep in mind when buying used from individuals. I would recommend getting them to provide you with the IMEI then call AT&T customer service 1-800-331-0500 to check it to see if it's clear.
Sent from my MB886 using xda premium
AzraelsVoice said:
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen. Blacklisting is becoming more and more of an issue, so it is something to keep in mind when buying used from individuals. I would recommend getting them to provide you with the IMEI then call AT&T customer service 1-800-331-0500 to check it to see if it's clear.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
Thanks. I just called them. They told me that they do not keep a list like that! I'll send you a PM about it.
Blue Bell said:
Thanks. I just called them. They told me that they do not keep a list like that! I'll send you a PM about it.
Click to expand...
Click to collapse
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
SirHoover2010 said:
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
Click to expand...
Click to collapse
Exactly. Ebay is all for protecting buyers, and unfortunately not sellers.
Sent from my MB886 using xda premium
If you want a good site with good imei then try swappa. Com I have purchased several android phones there and never had a problem, and the site checks the imei for u before u purchase the phone.
Sent from my SGH-T999 using xda app-developers app
Didn't know Swappa did that. Good piece of information.
Sent from my MB886 using xda premium
AzraelsVoice said:
Didn't know Swappa did that. Good piece of information.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
they just implimented a beta service today
Check out Swappa's new ESN Check (Beta) service. Validate with carriers to ensure ESN is clean for activation. swappa.com/esn
34 minutes ago from Swappa.
glad to help,i just bought an s3 like new for 390.
Correct me if I'm wrong, but ESN checking would only work for CDMA phones right?
Sent from my MB886 using xda premium
AzraelsVoice said:
Correct me if I'm wrong, but ESN checking would only work for CDMA phones right?
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
yes that is correct ESN is just for cdma phones but swappa check's IMEI as well just thought id throw that lil bit of info out there if anyone was interested.
when ever i have sold a phone on swappa the first thing i have to do is give swappa the IMEI so they can confirm if it is good.
SirHoover2010 said:
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately though, I live overseas, and I wouldn't be able to check if it works on AT&T until I try their sim in a month or two! Hence the pickle.
Swappa recognized the IMEI as the correct device but could not validate the status. Is CheckMEND a reliable solution?
AzraelsVoice said:
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen.
Click to expand...
Click to collapse
Another quick clarification on the statement above. So, what happens to GSM phones that are bought on contract at a subsidized price and unlocked via one of the many third party sites online (if it is possible to illegally unlock phones on contract that is)? AT&T does nothing about it and just bears the loss?
Blue Bell said:
Another quick clarification on the statement above. So, what happens to GSM phones that are bought on contract at a subsidized price and unlocked via one of the many third party sites online (if it is possible to illegally unlock phones on contract that is)? AT&T does nothing about it and just bears the loss?
Click to expand...
Click to collapse
if you unlock a gsm phone 90% of the time you can use them with any carrier ,i believe and correct me if im wrong. if you report a phone lost or stolen thats when there is a problem.i have a tmobile phone right now which is working with at&t.so as long as its a gsm phone and you can unlock
it then your good to go.i just bought a s3 off swappa then unlocked with cellunlocker.net for 25 and just popped my sim in and i was good to go.
hope this helps.
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Blue Bell said:
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Click to expand...
Click to collapse
well to be honest it has to do with credit and your credit line,if you buy a phone with a contract and you break and or dont pay your bill then it will go to collections and that in turn affects your credit as far as getting credit cards or anything for that matter that involves anything having to do with credit,of course some people just dont care but for the majority it is better for them to pay the bill or to pay to get out of the contract as in an early termination fee. hope this helps
titaneds73 said:
well to be honest it has to do with credit and your credit line,if you buy a phone with a contract and you break and or dont pay your bill then it will go to collections and that in turn affects your credit as far as getting credit cards or anything for that matter that involves anything having to do with credit,of course some people just dont care but for the majority it is better for them to pay the bill or to pay to get out of the contract as in an early termination fee. hope this helps
Click to expand...
Click to collapse
Oh okay. So the only worry is if people buy the phones and claim that it had been lost (and the insurance) but sell them off internationally. This way the phone will work everywhere except in US where it will blacklisted.
But then, will insurance and/or the police insist on seeing the box? If so, insisting on getting the phone with the box would technically make sure that the phone is not stolen and/or blacklisted right?
Blue Bell said:
Oh okay. So the only worry is if people buy the phones and claim that it had been lost (and the insurance) but sell them off internationally. This way the phone will work everywhere except in US where it will blacklisted.
But then, will insurance and/or the police insist on seeing the box? If so, insisting on getting the phone with the box would technically make sure that the phone is not stolen and/or blacklisted right?
Click to expand...
Click to collapse
im afraid things work differently over here,not the police or the company really have time or care about a phone.insurance is just that ,if you have it then they will give you another and register the phones imei as bad and will be flagged as bad and will not work with the company you buy it from but if it is a gsm phone more than likely it will work unlocked with other companies ,now having said that if you want a phone that will work with at&t or any other carrier that are gsm then may plz recommend this website, swappa.com i have purchased several phones from them and never had a problem i would recommend buying at&t phone or a tmobile phone and if it is not unlocked then you can unlock the phone at cellunlocker.net which i have used as well and can verify that they give good unlock codes ,within 5 to 10 min,also swappa only deals with paypal so if the phones imei no. for some reason is not right even though they check it before hand and or the phone is not in the condition they said it was you are protected under there buyer protection program which means if need be they can refund your money.
Thanks. I had already been through Swappa. Unfortunately, it seems like most of the sellers do not ship internationally.
Blue Bell said:
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Click to expand...
Click to collapse
The way it works with AT&T here is that you may get a $500 phone for $100 with a two year contract, but a stipulation of the contract is a $350 declining early contract termination fee. That way they're covered if you do decide to take it elsewhere. If a phone is blacklisted, it will fry your sim card almost immediately when you try to use it in that phone. Keep in mind, I'm an employee but not speaking on behalf of the company, just trying to be helpful and shed some light on things.
Sent from my MB886 using xda premium
AzraelsVoice said:
The way it works with AT&T here is that you may get a $500 phone for $100 with a two year contract, but a stipulation of the contract is a $350 declining early contract termination fee. That way they're covered if you do decide to take it elsewhere. If a phone is blacklisted, it will fry your sim card almost immediately when you try to use it in that phone. Keep in mind, I'm an employee but not speaking on behalf of the company, just trying to be helpful and shed some light on things.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
really did not know that ,thanks for the info
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
EDIT: 8/2/13 Here is the step by step guide to disable SIMLock. http://forum.xda-developers.com/showthread.php?p=44143251#post44143251
Thanks guys!
Page 33 of the Get Started guide for the HTC One is what you are looking for.
misfit0313 said:
Page 33 of the Get Started guide for the HTC One is what you are looking for.
Click to expand...
Click to collapse
That is the number I called and talked to a representative and then a supervisor.
SephirothWGP said:
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
Click to expand...
Click to collapse
Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?
Sent from my HTC One using xda app-developers app
Because one vacation two week vacation isn't a valid reason to switch carriers. I have my old TP2, its not a big deal. I just figured it would be nice to use my new phone while on vacation... So you are saying the only frequency that the One supports is the frequency for LTE and not that of any GSM carriers?
SephirothWGP said:
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
Click to expand...
Click to collapse
I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process
Sent from my HTCONE
adrianr514 said:
I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process
Sent from my HTCONE
Click to expand...
Click to collapse
Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?
SephirothWGP said:
Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?
Click to expand...
Click to collapse
Haven't gotten a response
Sent from my HTCONE
Good luck to both of you on getting your CDMA radios to pick up anything internationally.
Sent from my HTC One using xda app-developers app
shook187 said:
Good luck to both of you on getting your CDMA radios to pick up anything internationally.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
It is a CDMA/GSM phone it will work internationally, that is not the issue. The question at hand is if the SIM can be unlocked so I can use another carrier and not pay Sprints outrageous international fees. Dual CDMA/GSM phones are nothing new. I have my old Touch Pro2 from years ago if this doesn't work, which is also a CDMA phone. Unless you have something helpful to add feel free to overlook my thread.
WTF? Is Sprint now locking all GSM phones? That policy used to apply only to iPhones. In the past, all other Sprint GSM-capable equipment was shipped unlocked.
I actually think it it would be reasonable for them to ship everything locked as long as they let established subscribers in good standing remove the lock upon request. Having to wait 90 days from the phone being activated does seem ridiculous. I don't see what they gain by doing this besides aggravating their customers.
In a semi related matter... Note that I believe the Sprint HTC One only supports one UMTS frequency (2100). That could be a problem in some countries as far as data service is concerned.
The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.
Sent from my LG-LS970 using xda premium
humanbean said:
The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
Thanks for the reply. I hope what you say is true. That would be a reasonable policy to follow.
Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.
Sprint is the only non carrier branded hardware version of the hardware available in the US as well.
Sent from my HTCONE using xda premium
shook187 said:
Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Because it should work in Europe. They he different frequency that the US.
Sent from my HTCONE using xda app-developers app
bender_123 said:
Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.
Sprint is the only non carrier branded hardware version of the hardware available in the US as well.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Well, in that case, two thumbs up for Sprint for: quickly providing the unlock code :good: and for not branding the device :good:.
BTW, which department at Sprint gave you the unlock code?
I am on a sero plan, so my concierge. I am sure just about any other knowledgable rep can do this. So there's the rub...find that person. Lol.
Sent from my HTCONE using xda premium
Sign into your sprint account online,mime it's showing my pin and punk unlock code. Don't know if that will be enough but maybe
Sent from my HTCONE using Tapatalk 2
I finally got through the process enough that I am now pending approval since my device isn't 90 days old. Non of the reps I talked to knew anything, they said the iPhone was the only phone that needed to be unlocked, that my phone was already unlocked, that it wasn't possible to use an international SIM. Be persistent insist that you are correct and that your phone does indeed require an unlock. Now hopefully it comes back with no problems from the approval process, I will be raising hell if they deny my device since it is new. That is the most absurd thing I have ever heard in my life. Good luck!
HTC ONE is a World Phone
the HTC ONE supports all GSM frequencies making it a world phone capable of using local SIM in other countries. Thanks.
Hi I want to buy this phone, unlock it and use it for ATT.
I heard you cannot buy this phone off contract and that you must have a service with them. I hear people are just signing up for the service for one day and then cancel the day after.
Can someone explain how they did it?
pham818 said:
Hi I want to buy this phone, unlock it and use it for ATT.
I heard you cannot buy this phone off contract and that you must have a service with them. I hear people are just signing up for the service for one day and then cancel the day after.
Can someone explain how they did it?
Click to expand...
Click to collapse
Pay full price for phone up front and buy the smallest package. After 40 days cancel the service. Some stores will sell it out right without a plan, but you will have to do some searching and calling. I had to go to 3 different stores before I found one that would sell it out right.
I read LTE and 4G dont work so well when you take it back to ATT. I read somewhere.
chong67 said:
I read LTE and 4G dont work so well when you take it back to ATT. I read somewhere.
Click to expand...
Click to collapse
Results vary. Some say it works just as good
My LTE works perfect on AT&T.
My unlocked T Mobile Note 4 running on AT&T.
chong67 said:
I read LTE and 4G dont work so well when you take it back to ATT. I read somewhere.
Click to expand...
Click to collapse
I thought the same thing. This is not the case with the Note 4. It was an issue with the Note 3 and previous devices in my experience.
martinezma99 said:
My unlocked T Mobile Note 4 running on AT&T.
Click to expand...
Click to collapse
Who did you use to unlock it? im looking to pick one up and i'd rather not have to wait for tmobiles unlocking terms.
If you buy the phone out right you can unlock asap
bigmase23 said:
If you buy the phone out right you can unlock asap
Click to expand...
Click to collapse
There's been conflicting reports about that.
I bought the phone outright. Paid $30 or so to cellunlocker to get an unlock code. Popped in AT&T sim and off I went. Still need to cancel Tmo service.
taphius said:
There's been conflicting reports about that.
Click to expand...
Click to collapse
When you purchase the phone outright you now it and can unlock it.
I bought my Note 4 outright and purchased the lowest priced package I could. I unlocked it the first day I received it, inserted my sim card from Consumer Cellular and was up and running. However, I read that T-Mobile can and have blacklisted the IMEI of phones that don't comply with their terms of service. Since I didn't read the fine print when I bought the phone and service, I decided it would be prudent to go ahead and meet the 40 service requirement to get an unlock code (although the phone is already unlocked) rather than take a chance and have some T-Mobile manager with a Napoleonic complex blacklist the phone. Then I would be out of $800.00. I asked the customer care representative about blacklisting the phone if I didn't meet the 40 day requirement and she said it was possible. I wasn't willing to take that chance. I will pony up an additional $80.00 + dollars to have peace of mind.
cartertucker said:
I bought the phone outright. Paid $30 or so to cellunlocker to get an unlock code. Popped in AT&T sim and off I went. Still need to cancel Tmo service.
Click to expand...
Click to collapse
Thanks
I preordered, got phone Monday the 13th.
I unlocked with cellunlocker.net 4 days later.
Been using it on AT&T since last friday. Called and canceled tmobile same day.
Easy as that.
Sent from my SM-N910T using XDA Free mobile app
bigmase23 said:
When you purchase the phone outright you now it and can unlock it.
Click to expand...
Click to collapse
Right but you make it sound like every T-Mobile store or reseller will sell you a phone outright with absolutely zero commitment of any kind like you walked in to buy a pack of gum or bought a nexus from google play store. There are conflicting reports about zero commitment purchases. The safer bet seems to be walking in with the understanding that you may have to agree to a month-to-month or prepaid contract that you can cancel a day or more later.
The best way i can think to explain it is as follows:
A few people have reported that they were able to buy it outright without service. Though many have been denied that option.
Some have implied that Tmobile then unlocked it.
A moderately safe assumption is that you can buy it with service, unlock it via third party service, and cancel your tmobile service the second u get your unlock code. This comes with the gray area of region locking and having to activate it on tmobile first to remove the region lock pior to unlocking. This can be a lengthy discussion, you might not care about region locking, I'll leave it at that, but read into it. I went this route, activated on tmobile for 4 days, then unlocked and cancelled. I say assumption because people are worried about blacklisting and T.O.S.
The most cautious method would be to wait out your 40 days per Tmobile T.O.S., in addition to the time it takes for them to send your unlock code, pay applicable fees, then cancel.
Hope this clears up the options a bit.
Sent from my SM-N910T using XDA Free mobile app
T-Mobile has the IMEI of phone they sell you in their records. I confirmed it when I called them and they read it to me for confirmation purposes. They sold the phone to you and they know everything about it. Guaranteed. If their records show the phone being used on another carrier without it being activated with them or unlocked by them then they can blacklist the IMEI of the phone. That phone will then be an $800.00 paperweight. They have done it before and a quick Google search will prove it. I'm not saying they will since that seems to be an unknown, but they can and the owner of the phone will have no recourse. I sure don't want to wake up one day and find out that my $800.00 phone is dead. I might very well be wrong, but I am not willing to take that chance after paying $800.00 for the phone. I'll pay for the 40 days of service.
I just bought my Note 4 full price from AT&T after calling about 30 stores in my area and finding one store with one black model in stock. I ended up paying less than full price because of some computer error that rung up the phone $749.99 instead of $825.99. They charged me the difference so I only paid $825 outright, after taxes. All in all, I saved almost $50 (difference in tax from $750 to $825). I still feel like it is ridiculous though that the AT&T model is $80 more expensive than TMo. Is it worth buying a TMO Note 4 with their baseball discount ($30 off) and trying to unlock it to use it on AT&T? Sorry for my long comment/question.
Bought mine from swappa in a sealed pack. Opened the phone, went to Cellunlocker.com and within 10 min had my unlock code. Works great on ATT
So pretty sure I'm a victim of just being dumb. On Craigslist, yup Craigslist, a guy was looking to trade a Note 5 (t-mobile) for a iPad Air 2. I have an extra iPad laying around that I won so was I was interested in the trade. I had done something similar with the s6 Edge. I have AT&T but want it rooted so I know the only option is t-mobile. I didn't even think, but I get home but the Note is still being financed so I'm pretty sure it's not eligible to be unlocked. I haven't called t-mobile yet, but I don't think that's gonna matter. I'm kinda screwed
Pretty sure I have an awesome iPod touch. I sent for one of those unlock code things but from what I've read that's just not gonna work. The guy was really cool, he needed to go back to an iPhone for work. I haven't tried contacting him. I obviously can but I doubt that'll go over well. Any suggestions? At the end of the day I swapped a free iPad for an awesome Note 5, but just sucks that I don't think I'll be able to use it.
Thanks
BTW it's not blacklisted, just financed. I know I could use it on T-Mobile, but I don't have the service.
What is your question? Unlock it at www.cellunlocker.net
Sent from my Gorgeous Note5
Untill its blacklisted it should still work. T mobile wont unlock it themselves till its paid off im sure but if the guy u got it from has had the service for a while he may have every intention of continuing his account and paying the bill every month. I would have passed on it myself in your situation unless it was already unlocked. Try a cheap service and get a unlock code. If it doesnt work then contact the guy back and let him know what the deal is. 50/50 chance if u contact him quick he will be cool about it.
Sent from my SM-N920P using XDA Free mobile app
The fact that its financed is not really your problem as the account holder is paying the bill. There is no reason why you can't unlock. I also use cellunlocker.net every time i need to unlock a phone
polish_pat said:
The fact that its financed is not really your problem as the account holder is paying the bill. There is no reason why you can't unlock. I also use cellunlocker.net every time i need to unlock a phone
Click to expand...
Click to collapse
Okay thanks guys... How long does the unlock usually take.. I used the "unlockingcompany" and its been almost two full day. Just curious.
Thanks
Cellunlocker.net usually sends the code between 3-6 hours. Although on the 10 or so codes I ordered, one or two took about 24 hours
Sent from my SM-N920W8 using Tapatalk
Okay. I just I'll give this site a few more hours then if not I'll try your suggestion
Also if you film the unlock process and post it on YouTube you might get between 50% and 100% discount. Here is a vid i made just a few days ago
https://youtu.be/cPCFa8z-Drg
Sent from my SM-N920W8 using Tapatalk
Beware of cellunlocker.net they have poor customer service and fight you hard if you need a refund. I would verify from them that they can unlock a Tmobile Note 5 b4 you pay them a dime. With tmobiles new unlock app codes don't work anymore.
Sent from my SAMSUNG-SM-N920A using Tapatalk
verks said:
Beware of cellunlocker.net they have poor customer service and fight you hard if you need a refund. I would verify from them that they can unlock a Tmobile Note 5 b4 you pay them a dime. With tmobiles new unlock app codes don't work anymore.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Click to expand...
Click to collapse
I didn't actually try cellunlocker.net yet, however on their site it says my IMEI is unlockable and gives it the ol' green check mark. Again still waiting if "theunlockingcompany" is gonna come through before I try anything else.
verks said:
Beware of cellunlocker.net they have poor customer service and fight you hard if you need a refund. I would verify from them that they can unlock a Tmobile Note 5 b4 you pay them a dime. With tmobiles new unlock app codes don't work anymore.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Click to expand...
Click to collapse
Thats BS. Cellunlocker have great customer service. I've been dealing with them for almost 10 years, 2-3 times a year and always had the code withing 3-6 hours with 1 exception...even on weekends and holidays they deliver. What company refunds you at least 50% of your cost just by posting a video of the process? The only reason you would ask for a refund is if you've provided them with the wrong IMEI. It happened to me once, and their terms of service clearly state that no refund will be issued if its a user mistake. Which is totally understandable because they provided me with the service, why should they pay? I had one issue with the correct IMEI being sent but process froze my phone. I called them and were able to provide me with unfreeze code over the phone and help me through the process. Their codes are also some of the cheapest on the market.
It's not because you had a bad experience that they have bad customer service. I'm sure you haven't told us the entire story either.
T-Mobile uses a Device Unlock app on it's Note5 devices; traditional sim unlocking will not work. T-Mobile does something on their end to process the unlock without entering a SIM unlock code. here's a link to an S6 thread where the OP implies he can SIM unlock your S6/Note5 device if your phone is rooted. had i known of this, i would have tried it myself. fortunately, T-Mobile granted me a permanent unlock because i paid full price for my phone. Good luck.
For those of you who have either paid off your phones or bought them outright, how does TMO handle unlocking the phones? Do you lose any features or functionality like wifi calling etc? Been with TMO for about 3 years now and all of my phones have been unlocked( Nexus 4, Nexus 5, One Plus One, Moto X Pure).
I am paying for the phone up front and I just want to make sure that I understand all the factors with unlocking a carrier branded phone.
Thanks
Hugg727 said:
For those of you who have either paid off your phones or bought them outright, how does TMO handle unlocking the phones? Do you lose any features or functionality like wifi calling etc? Been with TMO for about 3 years now and all of my phones have been unlocked( Nexus 4, Nexus 5, One Plus One, Moto X Pure).
I am paying for the phone up front and I just want to make sure that I understand all the factors with unlocking a carrier branded phone.
Thanks
Click to expand...
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Doesn't change anything other than allowing you to use a non-tmo SIM card
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arcanexvi said:
Doesn't change anything other than allowing you to use a non-tmo SIM card
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Thanks , that's good to know. Last year I had to buy a pre paid sim for coverage down in St John. It also helps if you sell the phone as well, since it works with CDMA as well.
The minimum requirements for free unlock through T-Mobile is:
1) phone must be 100% payed off
2) T-Mobile account must be active for at least 3 month
Because of the #2 they just lost $900
Who told you 3 months. It's 40 days... $100 if prepaid.
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The guy in the store told me 90 days, then I called by phone and they also said 90 days. But even 40 days is too much.
Their policy is 40 days. If you are already a customer and meet the requirements it's a couple of days. My GS7E took 48 hours. Might as well buy the Verizon version or the AT&T version. You could wait for the unlocked version.
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---------- Post added at 06:00 AM ---------- Previous post was at 05:35 AM ----------
https://support.t-mobile.com/docs/DOC-1588 for future reference.
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I've unlocked a phone 24hrs after receiving it. Since I was going away on an international trip.
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mardukeme said:
I've unlocked a phone 24hrs after receiving it. Since I was going away on an international trip.
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how? what phone?
I've got the Note 4 and Note 5 T-Mobile versions and both are unlocked. I've tried Sprint and Straight Talk SIMs cards and they work fine. I bought both my devices on Swappa
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The policy with the Galaxy S7 was 90 days, has to be paid off..... BUT they had a second non-public policy for people going out of the country. After the 14 day return policy, if the phone is paid for outright, then they will permanently unlock the device. They're thinking for the change in this policy, is that if you want to you can "temporarily" unlock the phone via the unlock app, then come back to being locked, just the way they want you to be!
Just a heads up, and my personal experience with T-mobile
You can always pay a server to unlock it. I believe it's $20
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