Signal problems - One (M7) Q&A, Help & Troubleshooting

I already posted about this problem but then I thought it was due to sleep mode.
So I still have signal problems with my One.
I saw that I had only one or two bars for the signal where I had a lot better reception with other phones.
I already put my sim card into a Galaxy S3 and a Galaxy Y, both of them have a far better reception than the One (4 to 5 bars).
My phone was already sent back for repair three times, they already swapped my motherboard two times, but it does not help.
The last time I got a bit angry in the shop so they took my phone in to test it out.
After four days they said they had no signal problems.
Last resort, another swap of the sim card card but now the signal is even worse.
I did notice when rebooting the phone it starts of with five bars and after two minutes or so it goes down to one or two.
When making a call with one bar it goes up when calling to four or five, some time after the call it goes down to one or two.
I already installed signal Guard Pro to check for effective signal loss and I had quite a lot durng the day as during the night.
I got the name of the customer service manager for the Benelux and France (Aernout Arends) but I do not have any contact information of this man apart from his linkedin.
So I sent him a Linked In invitation. If he responds I can ask him about this phenomenon.
Before the One I had a Sensation XE which I was very pleased with, since running on the One this problems started after a couple of months and since then it keeps on going.
I'd like to solve this since it was an expensive phone, apart from the signal loss I'm still very pleased with it but in the end a phone is used for calling and with a bad signal this is compromised.
I hope anyone out there can help me (or somebody at HTC), if not I need to buy another phone and I think I cannot sell this one since it isn't working properly.

deboopi2 said:
I already posted about this problem but then I thought it was due to sleep mode.
So I still have signal problems with my One.
I saw that I had only one or two bars for the signal where I had a lot better reception with other phones.
I already put my sim card into a Galaxy S3 and a Galaxy Y, both of them have a far better reception than the One (4 to 5 bars).
My phone was already sent back for repair three times, they already swapped my motherboard two times, but it does not help.
The last time I got a bit angry in the shop so they took my phone in to test it out.
After four days they said they had no signal problems.
Last resort, another swap of the sim card card but now the signal is even worse.
I did notice when rebooting the phone it starts of with five bars and after two minutes or so it goes down to one or two.
When making a call with one bar it goes up when calling to four or five, some time after the call it goes down to one or two.
I already installed signal Guard Pro to check for effective signal loss and I had quite a lot durng the day as during the night.
I got the name of the customer service manager for the Benelux and France (Aernout Arends) but I do not have any contact information of this man apart from his linkedin.
So I sent him a Linked In invitation. If he responds I can ask him about this phenomenon.
Before the One I had a Sensation XE which I was very pleased with, since running on the One this problems started after a couple of months and since then it keeps on going.
I'd like to solve this since it was an expensive phone, apart from the signal loss I'm still very pleased with it but in the end a phone is used for calling and with a bad signal this is compromised.
I hope anyone out there can help me (or somebody at HTC), if not I need to buy another phone and I think I cannot sell this one since it isn't working properly.
Click to expand...
Click to collapse
is it switching networks (3g/4g LTE)? voice can't use LTE 4g, so it will drop back to 3g for calls and then go back to LTE 4g once the call is done.
signal bars are a really poor way to understand your signal strength. there are some apps that help (network signal info for example) which show your strength in a more efficient manner, as well as what network type you're connected to.

cr1960 said:
is it switching networks (3g/4g LTE)? voice can't use LTE 4g, so it will drop back to 3g for calls and then go back to LTE 4g once the call is done.
signal bars are a really poor way to understand your signal strength. there are some apps that help (network signal info for example) which show your strength in a more efficient manner, as well as what network type you're connected to.
Click to expand...
Click to collapse
I turned 3G/4D off, I only turn it on when necessary, so that won't be the cause.
I installed network signal info right now and when I have one bar signal, this app gives me -102 db to -105db and it's over haf of its bars here, this info seems to look like mi signal is a lot better than the one bar I got.

deboopi2 said:
I turned 3G/4D off, I only turn it on when necessary, so that won't be the cause.
I installed network signal info right now and when I have one bar signal, this app gives me -102 db to -105db and it's over haf of its bars here, this info seems to look like mi signal is a lot better than the one bar I got.
Click to expand...
Click to collapse
you can set a value in your build prop that is specific to signal 'adjustments' from your particular provider. might then give you more realistic values along the lines of the Network Signal Info app.
I'm sorry I can't direct you to the link as I don't have it bookmarked.
*edit*
found it: http://forum.xda-developers.com/showthread.php?t=2594804

Related

Signal Strength issues-Kaiser

Here is an interesting observation. I have noticed the signal strength (HTC Kaiser branded, with the ATT carrier), for the most part has been averaging 2 to 3 bars. While at a local ATT store, I noticed the Tilt, 2 display models, were both displaying 4 bars, while mine, (HTC) branded only gave 2 bars. Now add another customer that also had a branded HTC Kaiser, his displayed the same as mine. Yet both ATT Tilts were (4) bars. The rep. indicted that all the ATT Tilts have been tweaked!. I called HTC and they had no clue. Has anyone been aware of this difference?
more bars in more places...even if it's only imaginary.
is the radio software reporting as the same?
Kaiser signal strength seems OK
Signal strength can also depend on what cell your phone is locked onto at the time. If the nearest cell is busy, your phone could be switched to a less busy nearby cell and thereby show less bars. My own observations are that the Kaiser (I have HTC TyTN II) is every bit as good as my previous Dopod 810 (Trinity) and my friends dedicated LG phone. Signal strength is not an issue for me and I spend every weekend in a very marginal area.
Actually I have noticed the same. On my unbranded HTC Tytn II I also only get 2 bars when the band is set to Auto under phone settings. Selecting network type GSM thus forcing off 3G I can get back to 4 bars so maybe the radio rom for the At&T is better?
On my Tilt I've gone back and forth between the ATT and HTC ROMs and I do get about one bar better on the ATT ROM average.
Well thank you all for the posts. I tried switching the system from auto to GSM, and there you go......full 4 bars. Maybe the Auto 3G limits the signal strength.
Hi
Well thank you all for the posts. I tried switching the system from auto to GSM, and there you go......full 4 bars. Maybe the Auto 3G limits the signal strength.
Click to expand...
Click to collapse
3G doesn't have as good as coverage as GSM, and may even be coming from a different mast to your GSM signal. 3G normally uses higher frequencies that will not penetrate so far into buildings and is transmitted at a lower power.
It is quite common that you will have a lower 3G signal than you would on GSM.
Regards
Phil
Signal Strength.
Hi Thanks for all the posts. I went to settings and phone and cannot see where to change the auto to gsm. I have the new ATT tilt. Help I really need a better signal or I will have to take my wonderful new toy back
dot
Whether you have one or five bars is unimportant. What's important:
Are your calls getting to you or going out with acceptable consistency?
Are you getting the data connection and speeds you desire?
Are able to get the messages you want?
Are you getting the battery life you're looking for?
Answer those questions and then decide whether or not to take the phone back. If it's "yes" to all of the above, then you really don't care if it shows 1/2 a bar - it's meeting the needs you've got.
Signal Strength.
Most everything is great except: When I place or receive a call, most of the time we cannot communicate. Everything cuts out. It is frustrating for me and whomever I am speaking with. I would love to change the settings to GSM only, but I don't seem to have that option on my att tilt 8925.
Signal Strength Fixed AT&T Tilt
Signal Strength Fixed AT&T Tilt
http://www.commmgrpro.com/jsp/main_frame.jsf
switch to Bandswitch tab from CommMgrPRO
download bandswitch zip file unzip should give you cab file.
install it in your TILT, run the program, change AUTO TO GSM
i used to have 2 bars NOW I HAVE 4 FULL BARS
Merry Christmas and Happy Holidays!!!!!!!!!!!!!!!!!11
jimzeeem said:
Signal Strength Fixed AT&T Tilt
http://www.commmgrpro.com/jsp/main_frame.jsf
switch to Bandswitch tab from CommMgrPRO
download bandswitch zip file unzip should give you cab file.
install it in your TILT, run the program, change AUTO TO GSM
i used to have 2 bars NOW I HAVE 4 FULL BARS
Merry Christmas and Happy Holidays!!!!!!!!!!!!!!!!!11
Click to expand...
Click to collapse
Hi:
Sorry if this is a dumb question, but does this also disable 3G/hsdpa?
Thanks and MERRY CHRISTMAS to you too
fredm said:
Here is an interesting observation. I have noticed the signal strength (HTC Kaiser branded, with the ATT carrier), for the most part has been averaging 2 to 3 bars. While at a local ATT store, I noticed the Tilt, 2 display models, were both displaying 4 bars, while mine, (HTC) branded only gave 2 bars. Now add another customer that also had a branded HTC Kaiser, his displayed the same as mine. Yet both ATT Tilts were (4) bars. The rep. indicted that all the ATT Tilts have been tweaked!. I called HTC and they had no clue. Has anyone been aware of this difference?
Click to expand...
Click to collapse
yep i have htc kaiser, same probelm, tried o2 simcard 2 bars same with 3g.Rang htc helpdesk they dont have a clue.many user generally one the net has this probelm.dont know what the fix is.
debu11 said:
yep i have htc kaiser, same probelm, tried o2 simcard 2 bars same with 3g.Rang htc helpdesk they dont have a clue.many user generally one the net has this probelm.dont know what the fix is.
Click to expand...
Click to collapse
I too have tried 2 different SIM cards. I have also tried turning off 3G. Motorola V3xx shows 4 bars of service, while the Tilt (sitting in the same exact spot, at the same time), shows at most 2 bars, and sometimes even 0 bars.
My Treo 750 also always shows at least 2 bars, when the Tilt goes down to zero.
Very frustrating
cincy1020 said:
Hi:
Sorry if this is a dumb question, but does this also disable 3G/hsdpa?
Thanks and MERRY CHRISTMAS to you too
Click to expand...
Click to collapse
I installed this, and before i had it i aways got hspda, now w/it intstalled i only get 3g, i still have hspda enabled via kaiser tweak, but it doesn't show up, i'm in a hspda city(st. louis) i've had it for about a month or so now and cant get it w/this program installed, any fix for this? on the upside i do get more signal strength w/it. I"m using att tilt w/the tilt rom.
tag for increasing signal strength program
In the Kaiser Upgrading forum I added my two cents about this in the Radios thread:
http://forum.xda-developers.com/showpost.php?p=1783489&postcount=96
It's been my experience that 3G/HSDPA has much better throughput than EDGE at a lower signal strength. "2 bars" of 3G reception still beats even "4 bars" of EVDO/EDGE.
Of course, if you want I could tweak the radio .dll to report 4 bars if it will make you feel better -- It's still 2 bars of 3G though. To use a much less flattering analogy it's the equivalent of me peeing on your back and telling you it's raining.
rob.ocelot said:
In the Kaiser Upgrading forum I added my two cents about this in the Radios thread:
http://forum.xda-developers.com/showpost.php?p=1783489&postcount=96
It's been my experience that 3G/HSDPA has much better throughput than EDGE at a lower signal strength. "2 bars" of 3G reception still beats even "4 bars" of EVDO/EDGE.
Of course, if you want I could tweak the radio .dll to report 4 bars if it will make you feel better -- It's still 2 bars of 3G though. To use a much less flattering analogy it's the equivalent of me peeing on your back and telling you it's raining.
Click to expand...
Click to collapse
I think the actual problem isn't that not enough bars are shown, I think the problem (at least for me) is terrible reception. At times, my phone goes down to zero bars, and sends all calls to voicemail. During this exact time, I can have a Moto V3xx and a Treo 750 sitting right next to the Tilt, and both will have at least 2 bars, and good call quality.
PS: My reception seems about the same with 3G on or off. Although I have seen many reports of 3G interfering with reception (ie. when it switches over), in my case turning 3G off completely hasn't helped at all.
HTC Kaiser/TytnII/Tilt Reception sucks!
I had an Mpx220 up until October 2007, which is when I purchased the AT&T Tilt. The VOICE reception on this phone is terrible! I get very low reception at home when I used to get full reception on my Mpx220 before! Also, whenever I'm on the speakerphone, the person on the other line has trouble hearing me. I called AT&T and had them exchange my bad phone. Once I got the new phone... THE SAME PROBLEMS!!!! I went back to my Mpx220 and the reception was wonderful on my Mpx! What's up with the Tilt? Also, the camera has a high resolution, but it takes about 5-6 seconds to take the picture once the button is pressed. Oh, and whenever I lose reception/signal completely and go back to an area where there is good signal, the phone will take FOREVER to recognize it's on a new signal area! Sometimes it doesn't even recognize this and I have to restart the phone. It sucks! This phone, so far, has been good in EVERYTHING except as a phone!!! BEWARE!

SGS Captivate Got Signal. Can't Use Network

So almost two months of owning my Captivate that I got from Rogers (BNIB from Kijiji) and I noticed that at a certain area in my school, I have 3/5 bars of signal yet I can't seem to text/call and use the network. Is this a network problem or phone problem? Or can it also be my SIM? My SIM card is pretty old. However everything was fine when I use my Sony Ericsson W715 in the same area.
I should add that my friends on the same network beside me, they can text/call fine, which leads me to believe that this is a phone problem. A poster over at Howard Forums suggested network congestion, but it seems impossible because everyone else can use their phone fine.
I've tried different modems too, but it doesn't help. It's like my Captivate doesn't want to work at certain areas of my school.
A couple of people are getting the same problem as well where the phone reports good signal, but they can't use the network at certain locations. We're starting to think that this is a phone problem...
geokilla said:
A couple of people are getting the same problem as well where the phone reports good signal, but they can't use the network at certain locations. We're starting to think that this is a phone problem...
Click to expand...
Click to collapse
I noticed this same issue in fringe areas. I have ATT and in southern Utah they are quite weak. I wonder if the bars/signal are actually from another provider like T-Mobile or some off brand like alltel or something. Utah has a bunch of small providers in rural areas.
Specifically in my case I go up in the mountains at Brianhead Ski resort and i get 2 or 3 bars yet I cannot send texts or call. Verizon has coverage there and I heard rumor T-mobile had a microcell or something on one of the lodges.
Could the signal be from another provider that ATT doesnt have an agreement with? Or in the OP's case some provider besides his own?
That's highly unlikely though, the idea of my phone roaming onto another network. It'd show if I'm not on the Rogers network.
Plus, a lot of people use Rogers, such as my friends who are able to make calls and send texts when they are next to me while I can't at school.
Just an update. Switched to a new SIM card, no go. Got a reconditioned Captivate, still got the same problem. As always, everyone else around me could send and receive text messages fine.
Same thing happened to me twice today with the reconditioned Captivate, at two different locations. As usual, it happened to me at Ted Rogers School of Management on the 8th floor where it showed I had 3 bars and a 3G connection. However when I tried to send a SMS, make a call, or browse the web, nothing worked. Everyone else around me was fine though, so I still can't determine whether it is a network or phone problem. I already switched the SIM out for a new one too.
The 2nd time it happened to me today was just outside of the subway station. Keyword is outside. I wasn't underground. I had full bars, but again I couldn't use the network.
Click to expand...
Click to collapse
geokilla said:
Just an update. Switched to a new SIM card, no go. Got a reconditioned Captivate, still got the same problem. As always, everyone else around me could send and receive text messages fine.
Click to expand...
Click to collapse
I still think it that in some cases our phones pick up out of network signals and show great signal strenght.
Maybe not in your case since others are working fine around you, unless they are bone stock maybe, and you have obviously improved your phone.
I did a bunch of expeirmentation with my phone, flashing different modems and such, trying to get an ATT signal at Brianhead Ski resort in Utah.
I could get the phone to show great signal on the bars and in settings/about phone/status but the service state and network would say unknown or unavailable, somthing like that. (maybe check those when you cant get out?)
I have since given up and reflashed so many times I dont remember which modem worked to give me good signal of networks I couldnt use.
I do know it was frustating as hell to have full bars and be unable to call or send texts.
FireRaider said:
I still think it that in some cases our phones pick up out of network signals and show great signal strenght.
Maybe not in your case since others are working fine around you, unless they are bone stock maybe, and you have obviously improved your phone.
I did a bunch of expeirmentation with my phone, flashing different modems and such, trying to get an ATT signal at Brianhead Ski resort in Utah.
I could get the phone to show great signal on the bars and in settings/about phone/status but the service state and network would say unknown or unavailable, somthing like that. (maybe check those when you cant get out?)
I have since given up and reflashed so many times I dont remember which modem worked to give me good signal of networks I couldnt use.
I do know it was frustating as hell to have full bars and be unable to call or send texts.
Click to expand...
Click to collapse
Thanks for your insight. The other people around me have other phones, such as Blackberry, Samsung Wave, etc. I even tested it with my old Sony Ericsson W715 and my friend's Samsung Wave at pretty much the same location (a feet or two away from me) when I can't use the network, and everything is fine so it most likely is a phone problem.
When it shows I have signal, it also shows the service state, like I'm on the Fido network and such.

[Q] Cell reception indicator constantly flips between "no reception" display and bars

[Q] Cell reception indicator constantly flips between "no reception" display and bars
I'm using the Xperia Z3 Compact on TMobile's network in the US.
About 1/4 of the time when I turn on the display the phone indicates that it has no cell reception:
1) The phone shows no bars of reception, and a red X over the bars
2) The lock screen reads "Emergency calls only"
However, within a second or two the phone appears to acquire an excellent signal and I get a full 3-4 bar display. All of the areas in which I use the phone are marked as "Excellent" on TMobile's coverage maps.
This also happens intermittently while I'm using the phone. I'm not sure if it's actually losing the signal or if it's just a software issue. I've never had it drop a call or cut out while I'm talking.
I'm getting only acceptable battery life from the phone (about 25% at the end of the day) despite light usage and conservative app installation, even though this phone has a reputation for excellent battery life. My theory is that this might have to do with the phone constantly disconnecting from the network and then having to re-aquire a signal.
Anyone else had this experience with the Z3C?
Hey mate.. I posted the exact same issue a couple of months back. I was experiencing this exact same issue.
I've had my LTE disabled for about a month now and haven't had a single drop.
Not sure if LTE is a dealbreaker but since my device is a business line, I can "suffer" with better battery life and slower internet if I'm not dropping calls. I've considered trying a ROM with updated radio firmware but figured I'd wait to see what the current Lollipop update does ('ll re-enable LTE once I install it and see if it repeats the same behavior) for my phone before trying a 3rd party system.
Hope this helps
sh0nuff said:
Hey mate.. I posted the exact same issue a couple of months back. I was experiencing this exact same issue.
I've had my LTE disabled for about a month now and haven't had a single drop.
Not sure if LTE is a dealbreaker but since my device is a business line, I can "suffer" with better battery life and slower internet if I'm not dropping calls. I've considered trying a ROM with updated radio firmware but figured I'd wait to see what the current Lollipop update does ('ll re-enable LTE once I install it and see if it repeats the same behavior) for my phone before trying a 3rd party system.
Hope this helps
Click to expand...
Click to collapse
Thanks! Really gratifying to know that it's not just my device. Seems like there's a strong possibility this is the issue since I'm on a MVNO that's only been on this LTE network a few months. I've flipped the device into GSM only mode and we'll see if it helps.
Dumb question how do i flip it into gsm?
qylie said:
Dumb question how do i flip it into gsm?
Click to expand...
Click to collapse
Settings>More>Mobile Networks>Preferred Connection type> GSM only
Sent from my D5803 using XDA Free mobile app
Thanks!!!
I'm having the same issue as you have described. For now I've set the phone to 3G prefered. Looks instantly better. Signal strength is also better.
Provider: Simyo (KPN network) - The Netherlands
Edit - Issue solved:
I switched from the Lollipop Baltic ROM to the Lollipop KPN carrier ROM for The Netherlands. The switching is gone for me. Battery life drastically went up.
Any update on this? I just started experiencing this issue out of no where about 2 weeks ago. I'm not rooted or anything, can't afford to due to job security requirements and such.

Z3+ Signals, No GSM, jumping 3g.

Hello.
I bought my phone just 3 days ago together with my gf.
She bought the exact same phone and same carrier as me on the same shop..
Around here we are supposed to have good 3g signals all over, but not inside our house, there we can only use GSM.
Her phone works perfectly, with 3-4 bars gsm signals inside house.
But i get nothing when entering house. NO bars what so ever, (even if i pick GSM ONLY from settings).
I got to service menu and read "0 db" on signal.
I tried everything, Clean sim, restart phone, factory settings, changing GSM/3g/4g priority etc, and even tried MY sim in HER phone.
Its defo a hardware/software issue on my phone.
My experiences from 3g and 4g with this phone is that 4g seem stable and good, while 3g (outside my house) seem to often go from max to none all the time. jumps up and down
and sometimes leave me with no signal for 5 minutes until they are back.
I contacted the carrier to check and everything seems fine over there.
Any suggestion? Could it be really possible that i got a faulty antenna? if im going with my phone to the store for a replace they would probably not belive me or take my reason for real
EDIT: Have to add that the past 12 hours of constant trying to figure out the problem i had a few cases with signals while i was trying to switch to "gsm only" but they lasted for 5 seconds and were gone again.
Had the same, send mine back, saw in the log of the repair department that you refreshed the software. But will check
if they have changed something. Comes back in a few days from now.

Nexus 6 signal issues on page plus

I had a S5 and normally had 2 bars of signal in my house all the time around -108dbm signal wise. Sometimes it will drop and lose calls or texts take a while to go thru but generally the phone was reliable and worked good.
I bought my unlocked nexus 6 2 days ago at best buy, popped in my sim card and connected to the network just fine.
In the house my signal bar is all over the damn place. 2 bars then no signal then 1 bar then no signal, is chalk it up to bad signal if it didn't do this outside the house also.
I haven't done anything to the phone so I don't know if it is just something little and stupid i need to change in the settings or if I need to flash the Verizon firmware on it . any help would be appreciated
There is no specific Verizon firmware. LMY48I is the current build. You could try flashing different radios and see if one works better for your towers.

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