[Q] Device Status Custom HELP! - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Recently wanted to update to kitkat after i rooted my phone and got frustated with it so I unrooted it and noticed the custom padlock logo was still on. after further review I see it was left with the device status set to custom as per normal when you root your phone. i did some digging and heard a lot of people stating some times if you used a 64 gig sd card it can trigger the custom status, well i use one and have since it was rooted and sadly enough after rooting and unrooting both with the sd card in and out it stays locked at the custom status. i really want to update the phone to kitkat from 4.3 because rooting really doesnt do it for me anymore. but i can not for the life of my figure out how to get it to switch back to official. i know if you used xposed module you can fake it to official. but when i upgrade to kitkat i will lose root permission and this is where my problems arise.
1. If i go ahead and update using xposed to fake my offical status will knox be triggered?
2. When i upgrade and lose root will the device automatically switch to back to official after upgrading or will i be stuck with the custom status and not be able to get anymore updates?
3. Is there any proven method to actually switch back to official permanately and not fake it like with xposed?

cynicalsinner91 said:
Recently wanted to update to kitkat after i rooted my phone and got frustated with it so I unrooted it and noticed the custom padlock logo was still on. after further review I see it was left with the device status set to custom as per normal when you root your phone. i did some digging and heard a lot of people stating some times if you used a 64 gig sd card it can trigger the custom status, well i use one and have since it was rooted and sadly enough after rooting and unrooting both with the sd card in and out it stays locked at the custom status. i really want to update the phone to kitkat from 4.3 because rooting really doesnt do it for me anymore. but i can not for the life of my figure out how to get it to switch back to official. i know if you used xposed module you can fake it to official. but when i upgrade to kitkat i will lose root permission and this is where my problems arise.
1. If i go ahead and update using xposed to fake my offical status will knox be triggered?
2. When i upgrade and lose root will the device automatically switch to back to official after upgrading or will i be stuck with the custom status and not be able to get anymore updates?
3. Is there any proven method to actually switch back to official permanately and not fake it like with xposed?
Click to expand...
Click to collapse
Use triangle away.
you will need root.

graydiggy said:
Use triangle away.
you will need root.
Click to expand...
Click to collapse
Can you give me a bit more detail then rhat? I downloaded it and I am currently rooted

cynicalsinner91 said:
Can you give me a bit more detail then rhat? I downloaded it and I am currently rooted
Click to expand...
Click to collapse
i had that problem i had to do a factory reset to get it to go away

I used Kingo to root. Decided to return to stock. After several manual reboots FINALLY removed "Custom" unlock and FINALLY RETURNED TO "Official".
Sent from my SAMSUNG-SM-N900A using xda app-developers app

jerrycoffman45 said:
i had that problem i had to do a factory reset to get it to go away
Click to expand...
Click to collapse
Sadly I have many times and it still persist. This is exactly what has happened since I got my phone a few months back. Bought it from at&t > rooted it > uprooted it because j couldn't figure out safe strap or how to install toms > rerooted it and tried again > successfully that time > got bored and wanted return to stock and upgrade > custom status issue now

There isn't much else to explain. You install triangle away, open the app and click reset flash counter.
Sent from my SM-N9005A using XDA Premium 4 mobile app

graydiggy said:
There isn't much else to explain. You install triangle away, open the app and click reset flash counter.
Sent from my SM-N9005A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh wasn't sure if that was it or not my count is still set to 0 so I was thinking there was something else to it

Nope. It resets the flash counter and should reset the custom splash screen and custom status in settings.
I have never had issues with it.
Sent from my SM-N9005A using XDA Premium 4 mobile app

graydiggy said:
Nope. It resets the flash counter and should reset the custom splash screen and custom status in settings.
I have never had issues with it.
Sent from my SM-N9005A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Custom is gone away from the boot logo and in download it reads as official however under settings it still says custom. If I were to just go ahead with the update even though under settings it says custom would it fail and trip knox? Or would everything get reset to official stock?

It will not trip knox.
If you have never done the "revert to MJ5" thread it should be fine.
Sent from my SM-N9005A using XDA Premium 4 mobile app
---------- Post added at 08:10 PM ---------- Previous post was at 08:10 PM ----------
Everything would go back to official
Sent from my SM-N9005A using XDA Premium 4 mobile app

Did you delete system apps while you were rooted (maybe via TitaniumBackup)? I'm in the same boat: TriangleAway made the padlock go away but the "Custom" status is still in device settings. I think it's because the system partition is no longer stock because I deleted some AT&T bloat. I have NB4 and can't update to KitKat (probably because it detects this custom status) and I can't downgrade to MI9 because bootloaders for NB4 and MI9 are not compatible. Looks like I'm stuck until I can use Odin with official KitKat.

Related

Device status is "Modified" even when I've never rooted it.

Hey guys,
I'm using a stock S3 LTE (i9305) from my carrier and my device status is "Modified" even though I've never attempted to root it and can't run rooted apps. Can you guys please go Settings -> scroll down to About device at the bottom -> Status -> scroll to the bottom and check whether your "Device status" is Normal or Modified?
I've not flashed any roms nor rooted but it says modified for me. When I tried checking for updates it says my device has been modified. Strangely it occasionally reverts to "Normal" after a reboot. Just wish to see if anyone else has this problem.
There is also no triangle that appears during the boot up sequence. Is my warranty void?
Thanks!
From memory I think this is normal!
Mine (Australian Telstra i9305T) says "Normal" I'm afraid. Maybe the warehouse boyz got to yours
even though you are not rooted , Did you install CWM ?
I'm from Portugal, and I have the same... And when I try search for software updates I have this error
Sent from my GT-P7500 using xda app-developers app
Hi,
Mine also appears as "Modified"
Country: Portugal
Carrier: TMN
I Would assume that this is due to Carrier modifications to add their bloatware. But then again maybe not.
risinhux: I guess you are talking about the error: Your device has been modified. Software update are not available.
dhkx said:
Hey guys,
I'm using a stock S3 LTE (i9305) from my carrier and my device status is "Modified" even though I've never attempted to root it and can't run rooted apps. Can you guys please go Settings -> scroll down to About device at the bottom -> Status -> scroll to the bottom and check whether your "Device status" is Normal or Modified?
I've not flashed any roms nor rooted but it says modified for me. When I tried checking for updates it says my device has been modified. Strangely it occasionally reverts to "Normal" after a reboot. Just wish to see if anyone else has this problem.
There is also no triangle that appears during the boot up sequence. Is my warranty void?
Thanks!
Click to expand...
Click to collapse
Hold the home button,down volume button and power button at the same time and put it into odin mode and there should be info there,whats official and whats not..
seeyouinmdreams said:
Hi,
Mine also appears as "Modified"
Country: Portugal
Carrier: TMN
I Would assume that this is due to Carrier modifications to add their bloatware. But then again maybe not.
risinhux: I guess you are talking about the error: Your device has been modified. Software update are not available.
Click to expand...
Click to collapse
Yes... I'm talking about this error...
My device are TMN too!
Sent from my GT-P7500 using xda app-developers app
My phone is not rooted as well and it's currently running on jelly bean 4.1.1. I have never rooted my phone ever but when I clicked software update in the setting, it doesn't allow me to and it says device is modified. What should I do to update my phone?
Thanks in advance. =)
Kellyeung13 said:
My phone is not rooted as well and it's currently running on jelly bean 4.1.1. I have never rooted my phone ever but when I clicked software update in the setting, it doesn't allow me to and it says device is modified. What should I do to update my phone?
Thanks in advance. =)
Click to expand...
Click to collapse
try factory reset might have to do it twice though... good luck
dhkx said:
Hey guys,
I've not flashed any roms nor rooted but it says modified for me. When I tried checking for updates it says my device has been modified. Strangely it occasionally reverts to "Normal" after a reboot. Just wish to see if anyone else has this problem.
There is also no triangle that appears during the boot up sequence. Is my warranty void?
Thanks!
Click to expand...
Click to collapse
Same issue here with Samsung GT-I9305 Swisscom Branded. After a reboot the "modified" is back to "Normal" and you can update.
Swedish Tele2 operated Phone here.
Mine is normal - I guess it has been said before, your operator might have modified it
Call them and ask.
Skickat från min GT-I9305N via Tapatalk 2
stock rooted
have recently rooted my device but from what i can recall it said modified before i gained root access, when i checked software update last night it was able to check for update but it now has reverted back to modified...any thoughts?
telstra GTI-9305T stock, rooted
jimyeah said:
have recently rooted my device but from what i can recall it said modified before i gained root access, when i checked software update last night it was able to check for update but it now has reverted back to modified...any thoughts?
telstra GTI-9305T stock, rooted
Click to expand...
Click to collapse
factory reset the phone ... should work
rizky77 said:
factory reset the phone ... should work
Click to expand...
Click to collapse
I can confirm that a factory reset restores the status from modified back to normal.
Sent from my GT-I9305 using Tapatalk 2
I have just tried a new method on my rooted gti9305t to check for an ota update without having to factory reset the device.
*go into settings, then apps.
*tap on the tab that says 'all' and scroll down to google services framework.
*tap 'clear data', and then 'force stop'
After this process when you go back to software update it should check for the update, it worked for me.
:thumbup:
Sent from my GT-I9305T using xda app-developers app
jimyeah said:
I have just tried a new method on my rooted gti9305t to check for an ota update without having to factory reset the device.
*go into settings, then apps.
*tap on the tab that says 'all' and scroll down to google services framework.
*tap 'clear data', and then 'force stop'
After this process when you go back to software update it should check for the update, it worked for me.
:thumbup:
Sent from my GT-I9305T using xda app-developers app
Click to expand...
Click to collapse
For me, this method don't work
Sent from my GT-P7500 using xda app-developers app
No dice
T-Mobile Note 2 (SGH-T889, v4.1.1, Build number JRO03C.T889UVALL4, Baseband T889UVALL4, rooted),
Clearing data / force stop had no affect:
Your device has been modified. Software updates ate not available
(Being rooted, well yes, it is "modified“, but it's worth a try).
People, I solved my problem: D
I used the Triangle Away
Don't look for a fix, you should be able to get a new phone from your Telco, I wouldn't accept a pre-used device
Sent from my GT-I9305 using xda premium

[Q] Factory Reset with Root Residue and MJ5

Rooted my phone with with RDLV before the OTA, never froze anything in TiBu, but disabled.
Installed Wanam and such and made some changes to I am assuming build.prop (notification bar, notification prompts, etc.).
Did the OTA, lost root but not all my mods (including ad blocking as well), but now I show as "custom."
Refuse to risk Kingo to re-root and repair status. Sorry China.
Can I factory reset with MJ5 to get back to full stock without soft brick or must I re-root and undo my changes?
Yeah i just did the factory wipe in recovery and it's clean and still rooted.
[email protected] said:
Yeah i just did the factory wipe in recovery and it's clean and still rooted.
Click to expand...
Click to collapse
Yeah, I lost root, but the "custom" status has me concerned, especially in light of all the recent lockdowns that I won't be able to get 4.4 without fixing the "custom" status.
I just want to be sure doing a factory reset will clean up my mess without softbricking.
I would be sure to do it from the recovery partition not from inside the phone. As far as root it might clean that up as well I remember I was not rooted after ota however after reset I was again.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
[email protected] said:
I would be sure to do it from the recovery partition not from inside the phone. As far as root it might clean that up as well I remember I was not rooted after ota however after reset I was again.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
So I did this today, which un-did all of my customizations except two.
1. SuperSu is still installed left over from RDLV I guess.
2. The boot up AT&T sound is still gone after I made that particular mod.
Unfortunately, I'm still showing a "custom" status in settings as well. I can't think of any way to undo this without rooting again (with Kingo?) until we get an Odin-able MJ5.
Is this a correct assumption?

[Q] Easy way to remove Safestrap and root ?

I rooted my phone a while back (Note 3) and have Safestrap on it. I checked with root verify and it says it is rooted.
I want to be able to do OTA updates as I don't really want to be rooted any longer or have safestrap on my phone.
Is there a EASY way to remove both/all of it so I no longer get the safestrap screen when it comes on that has the unlocked symbol at the bottom of it. And no longer have a rooted phone ?
Easy way, preferred as I stated before..
Saw this and giving it a try ! ?
http://forum.xda-developers.com/note-3-att/help/4-4-4-ota-failed-27-t2949069
Well used Super Su, it says I am no longer rooted. But safestrap still shows on start up
And after I did that I checked for a update. It shows v4.2.2 and no available updates ? WTH.... It showed a update before...
Idk either I unrooted and uninstalled safestrap and factory reset my update trys 2times both times says updated failed
is safestrap realy there. i had the same problem and installed traingle away and it removed the safestrap screen.
To Un-root your phone
You'll need to use Odin. After using Odin it will still say custom after the first boot, just re-boot and you'll be good.
I used Super SU, and unrooted. Did check and it says I am not rooted.
But I think the reason it is failing to install 4.4.4 OTA update, is that the safestrap is interfering with the installation..
So if I want to get safestrap completely off of my phone how do I do that > I have been searching the forum, and still searching,,,
Trying to find Stock Recovery Files for the SM-N900A 4.v if possible.
Then I can install via odin ?
Thanks..
Is back to full stock,but I can't update for 14 more hours.
Wish there was a way to push the update..
Spidious said:
Thanks..
Is back to full stock,but I can't update for 14 more hours.
Wish there was a way to push the update..
Click to expand...
Click to collapse
Turn your network time off and switch it to the next day and it shoukd allow you to update again
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
---------- Post added at 03:35 AM ---------- Previous post was at 03:32 AM ----------
Spidious said:
I rooted my phone a while back (Note 3) and have Safestrap on it. I checked with root verify and it says it is rooted.
I want to be able to do OTA updates as I don't really want to be rooted any longer or have safestrap on my phone.
Is there a EASY way to remove both/all of it so I no longer get the safestrap screen when it comes on that has the unlocked symbol at the bottom of it. And no longer have a rooted phone ?
Easy way, preferred as I stated before..
Click to expand...
Click to collapse
Lol you might as well not be on xda if you going to go stock with no root. 4.4.4 OTA official is like a death sentence right now. And you will be hitting your forhead wishing you didnt do that later.
But to answer your question, just uninstall safestrap from the app, and use supersu for full unroot. Or just Odin back with NC2 tar files from the threads. Odin back to NC2 should be no problems with the OTA
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
Well when I had my other Samsung phone I use to install updates all the time, different roms or what ever.
But now I just want to be stock, and knew all the people on this forum do it a lot. So this is where I asked for help...
It is on 4.4.2 and says now that no update is available ? I have already tried the date change trick ! Strange I can't get a update now...Wonder why ?
Now it says I can check again in 735 hours ?
Spidious said:
Now it says I can check again in 735 hours ?
Click to expand...
Click to collapse
That is kinda weird in SuperSU did you disable OTA updates?!? But y you want stock 4.4.4 rom, as AT&T note 3 users there may not b a root or boot rom walk around for long time maybe even tell lollipop 5.0 or maybe never cause note 3 has been dead silence since 4.4.4 released almost like people stop using this device an goin to the note 4... Hopefully there will b a note 3 bootloader exploit for AT&T an verizon but idk again looks like main force is note 4
Well not sure how to fix it.
I have unrooted, removed safestrap.
Checked with root app and it says it is not rooted.
But it still won't update.
Took to AT&T tech center after on-line help from them didn't help. He was not able to update it. So I went to Bestbuys Samsung tech section. They hooked it up to their Smart update software, and it would not allow to be updated either. They said it was either rooted or had a foreign version of software on it. Or one of the software apps I had installed was messing it up.
So I again did a hard reset all the way back to stock ? And after setting up as a new phone I did a check for update 4.4.2 was on it and it said no update available......
SO WHAT IS GOING ON ? Is there a 4.4.4v that I can install with the odin, so that hopefully I can get over this bump..,, ?

4.4.4 OTA update for ATT pushing out, larger mysterious update didn't install (5?)

I unexpectedly got a nice surprise this morning with a hefty 400mb update via ATT Update Server OTA. It was 4.4.4, not 5 as hoped but at least it's something.
4.4.4
Baseband: G900AUCU2A01
Kernal: 3.4.0-3116194
Build: KTu84P.G900AUCU2AOA1
The strange thing is after the update, I got an notice that it updated successfully, it said a software update was available again. Downloaded it, and it was almost 500MB but then said there wasn't room to install it. I cleared a bunch of photos and file and then the cache and when I went back, continue update was grayed out. I'm thinking I managed to delete it when I cleared the cache. Wonder if that was Lollipop. Did the date trick and checked update again and said up to date. So who knows, but there was nothing in the FOTA folder.
I called ATT and they were not even aware that it 4.4.4 was being pushed out OTA yet. Said that only 4.4.2 was the most recent, and of course knew nothing about when 5 would be out.
Not worried about it til I can have root on it.
Mine said software is up to date and i'm on 4.4.2. Can someone grab and post update file please so i can sideload by ADB..
I am on 4.4.2
when i checked update it showed getting update, but i was on Data so cancelled it.
Will try in Wifi at home and see how this goes...
Here is the update from ATT website about this update...
http://www.att.com/esupport/article.jsp?sid=KB424848&cv=820&_requestid=1642069
http://www.sammobile.com/2015/02/04/att-galaxy-s5-receives-software-update-thats-not-lollipop/
Nothing on my s5 active
I had to manually adavnce the date twice to get it
Sent from my GT-N5110 using XDA Free mobile app
djdoubt03 said:
Not worried about it til I can have root on it.
Click to expand...
Click to collapse
The kernel swap root method continues to work in OA1 4.4.4 although the lag after flashing the ND3 kernel is extreme. Fortunately Safestrap also continues to work.
Here is the new [How-To] Root OA1 4.4.4 thread: http://forum.xda-developers.com/att...to-root-g900aucu2aoa1-4-4-4-2-3-2015-t3021120
muniz_ri said:
The kernel swap root method continues to work in OA1 4.4.4 although the lag after flashing the ND3 kernel is extreme. Fortunately Safestrap also continues to work.
Here is the new [How-To] Root OA1 4.4.4 thread: http://forum.xda-developers.com/att...to-root-g900aucu2aoa1-4-4-4-2-3-2015-t3021120
Click to expand...
Click to collapse
If I used this method last update, will ota fail? I mean do i have to flash back to get this ota?
My update wont install. Says install interupted. I think its because i had rooted this phone and even after unroot it shows custom on boot.
Do i need to odin wipe and if so what to use? Im on ng3 4.4.2....cant find the odin stock
Not looking to root
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
cybershawngates said:
My update wont install. Says install interupted. I think its because i had rooted this phone and even after unroot it shows custom on boot.
Do i need to odin wipe and if so what to use? Im on ng3 4.4.2....cant find the odin stock
Not looking to root
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
I manually change date already 4 times and still get "software is up to date" i need .cfg file of last update.
EDIT: Never mind i got it..
cybershawngates said:
My update wont install. Says install interupted. I think its because i had rooted this phone and even after unroot it shows custom on boot.
Do i need to odin wipe and if so what to use? Im on ng3 4.4.2....cant find the odin stock
Not looking to root
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Try this
http://forum.xda-developers.com/showthread.php?t=2714455
Really buggy update and a visual POS!
- The Gallery app has text overflowing if the album has long characters.
- The Emergency Icon was poorly implemented you can see theres an ugly bar next to it and the AT&T logo if you have a passcode.
- When you press the recently opened apps icon the background turns a solid blue instead of showing your background makes it look like Windows 95 or something.
- App drawer lags every time you scroll a page.
So i had to Odin back to 4.4.2 nc build and then Ota to ng then 2nd Ota to this 4.4.4. Whew
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
morphfxf said:
Really buggy update and a visual POS!
- The Gallery app has text overflowing if the album has long characters.
- The Emergency Icon was poorly implemented you can see theres an ugly bar next to it and the AT&T logo if you have a passcode.
- When you press the recently opened apps icon the background turns a solid blue instead of showing your background makes it look like Windows 95 or something.
- App drawer lags every time you scroll a page.
Click to expand...
Click to collapse
I agree with you on the recently opened apps but everything else seems to be working fine for me. Maybe your phone didn't update correctly. Mine actually seems less buggy and quicker. Try a factory reset.
cybershawngates said:
So i had to Odin back to 4.4.2 nc build and then Ota to ng then 2nd Ota to this 4.4.4. Whew
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
I was rooted on NG originally, but the OTA failed to installed. I Odin flashed to nc build (my phone shipped with NG) so I could install the OTA, but it failed. I redownloaded and tried 3 times. I even tried sideloading the NG update on SD card, but it fails every time too.
Did you have to do anything special to get NG to install? I can't for the life of me get it to work. Or were you originally on NC and in which case I'm screwed?
jkchr1s said:
I was rooted on NG originally, but the OTA failed to installed. I Odin flashed to nc build (my phone shipped with NG) so I could install the OTA, but it failed. I redownloaded and tried 3 times. I even tried sideloading the NG update on SD card, but it fails every time too.
Did you have to do anything special to get NG to install? I can't for the life of me get it to work. Or were you originally on NC and in which case I'm screwed?
Click to expand...
Click to collapse
nope i was on NG - it was rooted like you but unrooting still left the custom logo at boot time. So I downloaded to stock NC - you must not flash the bootloader (BL) file in the 4 files in this rar at http://forum.xda-developers.com/showthread.php?t=2714455 - use the google drive download. You can't downgrade the bootloader. But as long as you don't flash the BL file in odin, flash the other 3 (AP, etc) and u should be good. (if you do flash the BL, no harm, odin will fail, pull battery and restart download mode remove BL from odin).
from there let NC load up and then OTA x 2 (advance date if needed) to the 4.4.4 build.
cybershawngates said:
nope i was on NG - it was rooted like you but unrooting still left the custom logo at boot time. So I downloaded to stock NC - you must not flash the bootloader (BL) file in the 4 files in this rar at http://forum.xda-developers.com/showthread.php?t=2714455 - use the google drive download. You can't downgrade the bootloader. But as long as you don't flash the BL file in odin, flash the other 3 (AP, etc) and u should be good. (if you do flash the BL, no harm, odin will fail, pull battery and restart download mode remove BL from odin).
from there let NC load up and then OTA x 2 (advance date if needed) to the 4.4.4 build.
Click to expand...
Click to collapse
Hmm... that's exactly what I did, but the OTA update failed. I tried several times... wiped between installs, and it stopped at 32% or whatever it is.
I just tried installing these in odin: http://forum.xda-developers.com/att-galaxy-s5/general/g900ang3stockmodem-tar-md5-t2868904
now I'm trying the OTA again... crossing my fingers!
Edit: woohoo! It's installing the OTA update after I installed the ANG3 stock modem and recovery!!! Thanks for your help!
Great! Anyone notice brightness automatic controls seem a little dimmer? Seems snappier but I just clean installed
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Looks like SS doesn't work anymore?

Want to root my phone and keep status as Officiel

Hi, I'm trying to root my phone and keep it's status Officiel.. is it possible ?
I would say no. Rooting definitely makes the phone unofficial and voids your warranty. However if you really want to root your phone I would suggest using custom made root files for you s3 mini such as from xda. Kingroot or similar apps are not recommended. They create bugs and you can't unroot your phone back. Custom files on the other hand provide an unroot file. Unrooting your phone back can give you your phone's officiality. If unrooting doesn't work, you can flash stock rom to get back to official version.
AmirRouichi said:
Hi, I'm trying to root my phone and keep it's status Officiel.. is it possible ?
Click to expand...
Click to collapse
not really but you can force for it to think device system status official using Triangle Away app(for stock). Under Settings->About phone->Status
If you using chinese app for rooting first disable SysScope there is an app named SysScope.
Odin method(Download mode): using all non-samsung imgs are will triggering the counter and of course system status will be custom.

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