My girlfriends moto X its kaputz. The LCD and glass are total. She's got a replacement for it already but I'm curious what to do with the broken phone?
The device was still working because she would receive calls and her alarm would ring so theres chat.
goodboynyc said:
My girlfriends moto X its kaputz. The LCD and glass are total. She's got a replacement for it already but I'm curious what to do with the broken phone?
The device was still working because she would receive calls and her alarm would ring so theres chat.
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If you can find a cheap lcd, digitizer for it fix it and use it or sell it. Not many people are buying the moto x though....
MOTO X SLAPPED
goodboynyc said:
My girlfriends moto X its kaputz. The LCD and glass are total. She's got a replacement for it already but I'm curious what to do with the broken phone?
The device was still working because she would receive calls and her alarm would ring so theres chat.
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Doesn't Moto fix/replace those for free? I imagine they want the old version back to fix and then sell later as refurbs.
Do they? I haven't heard of this.
goodboynyc said:
Do they? I haven't heard of this.
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When my wife's Moto X screen and digitizer broke, they sent a new one and requested the old one back within 10 days (I think) before they would charge for the new one.
HeroOfTime said:
When my wife's Moto X screen and digitizer broke, they sent a new one and requested the old one back within 10 days (I think) before they would charge for the new one.
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You just contact Motorla support then?
goodboynyc said:
You just contact Motorla support then?
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Yeah. They emailed her a return label to mail it back. She can't remember if it was in the email or in the chat where they told her she needed to send it back. You may want to contact them to check, just in case. Was it a Moto Maker device?
No. It was a run of the mill White Moto X from Sprint.
If it was from Sprint, it may be a different story. If you got the new one from them, you are probably fine.
It amazes me that people can find this forum but can't seem to figure out how to find info within the site.
http://forum.xda-developers.com/showthread.php?t=2695428
I think moto give just one time replacement opportunity..
Related
Greetings form Greece,
Need your help
After several weeks of waiting my moto X came today form US. Was so happy to have such a unique custom device!!
Once i got it from my US based friend I entred my local carrier shop to get a nano-sim, opened the box and inserted the sim to get moto X woriking.
Seconds after I left the shop the phone accidentaly fell to the pavement. I saw two small dents in the side corners and got really sad I did this to my new device.
However soon i realized that the problem was much bigger. My screen went totaly black!
There is no sign of damage or anything, just a small dent in the plastic bezel.
I am sure the phone is working, I hear sounds of booting and shutting down and I feel vibrations from the the digitizer touch.
The screen shows only some green pixels on the botom right corner.
I am really sad
Do i need a new screen or it is smth with a cable connection?
Is it reasonable for the device to be ruined form a 2 feet drop?
I am will not find any spare parts in Greece/Europe. Shall I send to my local Motorola service repair to check?
Any other memeber with similar issues.?
Please help!
go to motorola tech service, is the only solution, you need a new screen, or a new phone
Well, I feel bad for you, but you need to change either the screen or the entire phone.
Sent from my XT1058 using xda app-developers app
I dropped my moto twice and screen is fine
I went today to the Greek local moto repair center,
First time they saw such device, they thought it is moto G.
Awaiting a call if it is a full LCD or a cable maybe. they have no idea if Motorola will provide parts.
If it is a full LCD, how easy is for me to find the part?
I have seen some lcd parts quoting around $250, (nearly the price of the device).
It is a lovely phone, in case i don't find a solution in my country shalll i try to send it to US for repair?
is anybody willing to order and send me overseas a new?
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
Gana21 said:
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
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live chat on moto site, they may offer you a change. good luck.
yghrv said:
live chat on moto site, they may offer you a change. good luck.
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spoke with them, they need to mail the phone to them, they cannot repair customized devices just issue something like a refund
Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
I don't think they'll do either. You'll have to send it in for repair, and most likely, pay for it.
Abear10 said:
Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
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This was from a recent chat with Motorola, I doubt it's true though lol. But you should check the warranty Terms and conditions to be sure. I wouldn't dismiss it unless you find proof it's not true and also don't count on it!
Ester: Actually, Ivan, the customized Moto X that you have right now has a better warranty than the black/white Developer Editions.
Ivan Perez: I places my order number above, and really? can you explain why please?
Ester: Because if something happens to your phone or your phone gets broken, regardless if its physical or liquid damage, since it is a customized Moto X, we will replace your phone free of charge.
Ester: This covers your phone for 1 year.
Ester: While for developer's edition, if something happens to your phone, we can only offer repair for your phone. And if there is physical or liquid damage, it will void the warranty so you have to pay for the repair.
Ivan Perez: So you mean my phone is covered by all accidents, like if it drops in water or cracked screen I can just contact Motorola and get a replacement?
Ester: Yes, as long as it is within the 1 year warranty period. Sounds great, doesn't it?
Ester: Because here in Motorola, we want to keep our customers happy.
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Moto replacing my broken screen for free!
Isn't that because of the extra MotoWarranty that was an option? Or is this truly true?
As you could imagine, broke my screen recently. Just wondering if anyone has replaced their own screen, looking for instructions and source for new screen.
mtoomey79 said:
As you could imagine, broke my screen recently. Just wondering if anyone has replaced their own screen, looking for instructions and source for new screen.
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I could be wrong, but for the 2013 Moto X , Motorola gave one free screen replacement. I would think that they would do the same for the 2014... id contact MOTO and see what they say
I think if the don't replace it for free it is only $120 or so for them to replace it.
Sent from my XT1095 using Tapatalk
Broke mine and the total came up to about $135, replacement screens from reputable vendors are over $200. Normally I do it myself but I damaged the frame also so getting a refurb was a no brainer. I get all my parts from etradesupply dot com.
Sent from my Hammerhead
savini72 said:
I could be wrong, but for the 2013 Moto X , Motorola gave one free screen replacement. I would think that they would do the same for the 2014... id contact MOTO and see what they say
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Screen replacements are not free and at best are $250 through Moto. There are some disqualifying factors why I can't/don't want to use Moto. I have searched high and low and cannot find anyone selling a new screen. Found a good teardown vid so if I had the screen it doesn't look super difficult to pull off.
mtoomey79 said:
Found a good teardown vid so if I had the screen it doesn't look super difficult to pull off.
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Could you provide a link? I have been looking for a good teardown video. I've already seen this one which is OK. I was kind of hoping for a better one.
Refot_Sirk said:
Could you provide a link? I have been looking for a good teardown video. I've already seen this one which is OK. I was kind of hoping for a better one.
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That was the same one I watched. I found it useful, but not really willing to do this ATM.
In the website says that the screen is only for XT1096, I dont know why? anyone knows? Will it work with a XT1097?
Hello friends i purchased 2nd gen moto g on 25th dec in india from flipkart! I got it delivered on 26th dec. that was really fast! thank you for that flipkart!
But after using it for next 2-3 days i found white pixels on my moto g to be little yellowish! i compared my moto g to my friend's moto g(same model) and his phone is perfectly fine! i tried digging for the solution on internet and i found out that some other people also complain about the same! they also said that the replacement unit is also same! Is there anyone else from india who is facing the same issue? What i should do? Will flipkart replace my phone? Really worried.. and if it replaces the device is there any chance for new device having the same problem ?
Please share your experience about replacement with flipkart in india.
May be if someone has bought Moto G 2014 in last few days can check their phone and reply? Just wanna know if the whole bunch of stock is damaged?!?!?! may be?
here is the screen shot i took with my phone! I have no idea if it looks yellowish in screenshot or not! that can be a hardware fault or an lollipop update will fix it ?
Are you just saying that you think the color temperature is too warm or what? A screenshot won't show that. Pictures posted by other owners have shown color temperature variance of ~1000K or more, and the measurements I've seen vary greatly. PhoneArena measured their review sample at 8290K, NotebookCheck measured one at 7336K, and I measured my own XT1064 at 6855K (20% - 100%). So there seems to be a large variance. Because it is typical for phones to have a color temperature that is too cool, I wonder if some of you people who complain about "yellow" screens may actually have phones that are reasonably close to the ideal of ~6500K and perhaps don't know what an accurate color temperature looks like?
Although I've a different kitkat phone but I don't see any color difference b/w mine & yours(in msg. app, for instance)...Both appear same.
Galaxy_Rohit said:
Although I've a different kitkat phone but I don't see any color difference b/w mine & yours(in msg. app, for instance)...Both appear same.
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This won't show up in a screenshot. He would need to take an actual photo of the phone to show the color temperature, but that would be affected by the lighting, the camera, our monitors....
The version of Android will have no affect on this at all, and Android doesn't support color correction.
It would be rare for phones to have a color temp that is too warm. They are usually too cool.
But FWIW, the phone shown in this picture does appear to have a very warm color temp. There is obviously a huge variance from unit to unit, and it may be even more of a problem in India than elsewhere. My US model has a decent (slightly cool) color temp and slightly undersaturated colors. It's a big improvement from my Sensation.
MechanicaIMan said:
This won't show up in a screenshot. He would need to take an actual photo of the phone to show the color temperature, but that would be affected by the lighting, the camera, our monitors....
The version of Android will have no affect on this at all, and Android doesn't support color correction.
It would be rare for phones to have a color temp that is too warm. They are usually too cool.
But FWIW, the phone shown in this picture does appear to have a very warm color temp. There is obviously a huge variance from unit to unit, and it may be even more of a problem in India than elsewhere. My US model has a decent (slightly cool) color temp and slightly undersaturated colors. It's a big improvement from my Sensation.
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Yeah bro thanks for care but the android version is just okey because my friend is on the same stock ROM that i have! And his phone is just fine!
I dont know much about color temp on any device honestly! but i just know is that the phone that i have it's display looks sooo dull due to yellow color on white pixels! i compared it with the other phone (same model "Moto G 2014") that my friend has! His phone displays perfect clear white! That makes me worried about this thing being a defective unit! I have seen on internet people talking about putting their phone in direct sunlight to remove yellow tint but i dont think i should do this coz i just bought it from Flipkart so its their responsibility to provide a fully working unit!
I will only keep this if a software update can fix this issue!
Though i have already requested replacement i haven't got any call back from them to ensure the replacement process! This is the first time i'm feeling this bad service from flipkart
I'm attaching a picture taken with other camera in the first post! take a look.. sorry about the picture quality! i just hav my old nokia phone that i can use as a camera for now!
I have added another screenshot and i see there is nothing wrong coming up in the screen shot so Is it the hardware issue with the LCD panel ? :crying
Have the same issue. And other too.
s.mihir94 said:
Hello friends i purchased 2nd gen moto g on 25th dec in india from flipkart! I got it delivered on 26th dec. that was really fast! thank you for that flipkart!
But after using it for next 2-3 days i found white pixels on my moto g to be little yellowish! i compared my moto g to my friend's moto g(same model) and his phone is perfectly fine! i tried digging for the solution on internet and i found out that some other people also complain about the same! they also said that the replacement unit is also same! Is there anyone else from india who is facing the same issue? What i should do? Will flipkart replace my phone? Really worried.. and if it replaces the device is there any chance for new device having the same problem ?
Please share your experience about replacement with flipkart in india.
May be if someone has bought Moto G 2014 in last few days can check their phone and reply? Just wanna know if the whole bunch of stock is damaged?!?!?! may be?
here is the screen shot i took with my phone! I have no idea if it looks yellowish in screenshot or not! that can be a hardware fault or an lollipop update will fix it ?
Click to expand...
Click to collapse
I have the same issue with my unit itself. It is way too yellowish. Color calibration is always same for the same model from the software-side. Eg. Your's and your friend's phone. So it is a hardware issue. Good thing you requested for replacement. Flipkart will take a bit of time to get back to you on Electronics replacement, because they would like to help you troubleshoot first with the assumption that just something is set wrong and it is not a hardware issue. I requested yesterday and they got back to me today only. Just for information, I requested replacement for flushed buttons on side. I have a really hard to press power button and volume rocker. Replacement is on it's way. And yours will be soon too, nothing to worry.
Btw, how are the buttons feeling on your phone? Is it mushy or hard to press or something like that? Just so I know.
parth7667 said:
I have the same issue with my unit itself. It is way too yellowish. Color calibration is always same for the same model from the software-side. Eg. Your's and your friend's phone. So it is a hardware issue. Good thing you requested for replacement. Flipkart will take a bit of time to get back to you on Electronics replacement, because they would like to help you troubleshoot first with the assumption that just something is set wrong and it is not a hardware issue. I requested yesterday and they got back to me today only. Just for information, I requested replacement for flushed buttons on side. I have a really hard to press power button and volume rocker. Replacement is on it's way. And yours will be soon too, nothing to worry.
Btw, how are the buttons feeling on your phone? Is it mushy or hard to press or something like that? Just so I know.
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Yes thank you for reply i got my replacement approved and on it's way now. Will reach to me before 8th jan! Soo excited once again!
Read somewhere that a guy asked for the replacement for his yellowish looking display on moto g and got the same issue on new replacement unit (from Flipkart ofc)! I hope that wont happen to us. Fingers cross!
Talking about the buttons, they were hard on the first day but got lose just in 2 days after i started using it! My friend told me to be careful with buttons as they get very loose overtime!
Can you tell me when you got your moto g delivered to you?
Same old same old.
s.mihir94 said:
Yes thank you for reply i got my replacement approved and on it's way now. Will reach to me before 8th jan! Soo excited once again!
Read somewhere that a guy asked for the replacement for his yellowish looking display on moto g and got the same issue on new replacement unit (from Flipkart ofc)! I hope that wont happen to us. Fingers cross!
Talking about the buttons, they were hard on the first day but got lose just in 2 days after i started using it! My friend told me to be careful with buttons as they get very loose overtime!
Can you tell me when you got your moto g delivered to you?
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Received my replacement. Has the same yellowish tint, nothing too distracting though. And same old S#itty buttons. Very disappointed.
parth7667 said:
Received my replacement. Has the same yellowish tint, nothing too distracting though. And same old S#itty buttons. Very disappointed.
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yeah same thing! I also got it today! same yellow tint! and mushy buttons! I think the buttons were better on the previous unit! I'm thinking of keeping this now! what ure doing with ur device?
I saw that the same tint is found on the new one plus one! And also people are saying it goes away in 2-3 weeks! or by putting the phone in sunlight for 2 hours!
are you going for another replacement? Do they give refund??
s.mihir94 said:
yeah same thing! I also got it today! same yellow tint! and mushy buttons! I think the buttons were better on the previous unit! I'm thinking of keeping this now! what ure doing with ur device?
I saw that the same tint is found on the new one plus one! And also people are saying it goes away in 2-3 weeks! or by putting the phone in sunlight for 2 hours!
are you going for another replacement? Do they give refund??
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The screen doesnt have any issue, per say. But it is heavily warm (manufacturing is done with more than one screen providers at hand. My guess is, it's from another producer), and that is something I do not want. Besides that i have a few dead pixels. And considering those utterly crap buttons, I'm gonna go for refund. They do refund. But i'm not sure how that's gonna play out as i bought it in a buyback program. Let's see how it goes.
parth7667 said:
The screen doesnt have any issue, per say. But it is heavily warm (manufacturing is done with more than one screen providers at hand. My guess is, it's from another producer), and that is something I do not want. Besides that i have a few dead pixels. And considering those utterly crap buttons, I'm gonna go for refund. They do refund. But i'm not sure how that's gonna play out as i bought it in a buyback program. Let's see how it goes.
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Okey i think i'm gonna keep this phone! Because there is no other place to buy moto G which i want badly..lol
I've only been using my Moto X for a month and so far I've been delighted with it, except its battery, but the power button is now stuck and can't be pressed. It happened earlier already but a quick blow and cleaning the side of the button with my nails returned it to usual. Issue has now returned and can't get it to turn off...
Any suggestions that don't involve a Motorola service center would be helpful, as the nearest one is quite far away. Thanks!
AB__CD said:
I've only been using my Moto X for a month and so far I've been delighted with it, except its battery, but the power button is now stuck and can't be pressed. It happened earlier already but a quick blow and cleaning the side of the button with my nails returned it to usual. Issue has now returned and can't get it to turn off...
Any suggestions that don't involve a Motorola service center would be helpful, as the nearest one is quite far away. Thanks!
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Can't you return through the mail?
JulesJam said:
Can't you return through the mail?
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No, I don't love in the US, and I'm not too familiar on the return process, but I'll call up Motorola when they open. In the meantime I'm using Moto Display to unlock and knock lock to lock the screen, so it's not unusable, but it's definitely annoying.
AB__CD said:
No, I don't love in the US, and I'm not too familiar on the return process, but I'll call up Motorola when they open. In the meantime I'm using Moto Display to unlock and knock lock to lock the screen, so it's not unusable, but it's definitely annoying.
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There is an ifixit if you want to try to fix it yourself. It looks like you would have to take off the back and remove some screws.
https://d3nevzfk7ii3be.cloudfront.net/igi/UZpRkuLMdiWRZSvQ.medium
https://www.ifixit.com/Teardown/Motorola+Moto+X+2nd+Generation+Teardown/40630
JulesJam said:
There is an ifixit if you want to try to fix it yourself. It looks like you would have to take off the back and remove some screws.
https://d3nevzfk7ii3be.cloudfront.net/igi/UZpRkuLMdiWRZSvQ.medium
https://www.ifixit.com/Teardown/Motorola+Moto+X+2nd+Generation+Teardown/40630
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Nah I'd rather just send it in to Motorola as not to break the warranty, but anyone know if Motorola will refund or replace the phone? I bought it through a third party retailer and still have the receipt, but I seriously doubt the store will take it back as it states on the receipt "all sales are final".
AB__CD said:
Nah I'd rather just send it in to Motorola as not to break the warranty, but anyone know if Motorola will refund or replace the phone? I bought it through a third party retailer and still have the receipt, but I seriously doubt the store will take it back as it states on the receipt "all sales are final".
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You will get a warranty replacement. If it was not customized, you will get a refurb.
JulesJam said:
You will get a warranty replacement. If it was not customized, you will get a refurb.
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Even outside the US? Mine is a plain black Moto X, not customized in any way.
AB__CD said:
Even outside the US? Mine is a plain black Moto X, not customized in any way.
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I really only know how it works in the US - here they just mail you out a refurb if the device was not customized. You can do it 1 of 2 ways. Either advanced replacement where you give a credit card and they charge you for the replacement device until they receive the defective device back or regular where you mail in the defective device first and then they mail out the replacement device once they receive the defective device.
As you bought from a retailer, it is their responsibility.
"All sales are final" does not absolve them from that.
vetteran said:
As you bought from a retailer, it is their responsibility.
"All sales are final" does not absolve them from that.
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Ok then I'll go there and see what they can do. Thanks for the responses, guys!