Hey all,
I ran into an issue with this message and was able to resolve it. My round-about story (with all the details, some immaterial to the issue)...
The issue: Anytime the phone would be accessed/woken up after a few minutes of not being used, I would get the message to check the battery cover. I also would get the message when rebooting but that one appears to be normal. The one that appears each time after minutes of inactivity is not normal. I would only get the message to check the charging port cover after removing the charging cable, so that always remained normal and as it should.
I did the usual: ensured that the battery cover was on correctly, securely and entirely...several times. I figured it was an issue that I was going to have to live with. I also noticed that I would intermittently get a message about my SD card. Sometimes the error would say that it is blank, sometimes it would say it is blank or has unsupported files on it, other times it would simply tell me it was safe to remove my SD card. All for no apparent reason. I placed my card in my daughter's S5 and it worked. Placed it in my wife's S5 and it worked. Checked it on my PC and it worked. I even went so far as to wipe it out, format it and try again. Still received the error message on my phone. Not frequently but often enough to where I began to wonder if I was sold a bad phone.
I read some folks recommended doing a factory reset. I had nothing to lose so I did. I was reinstalling everything and things went well for the first few minutes and then the screen died. The phone was live, the buttons would light up but the screen would never turn on. I immediately headed over to the store and spoke with a really cool manager would agreed to swap out the phone for a new one since I have only had it 3 weeks (as opposed to sending me to the circus tent that is the maintenance facility). New SIM, new phone. Was a happy camper.
Got home, installed everything...and again....the messages started coming to check the battery cover. Frustrated I just decided that it was an issue I was going to have to live with afterall. Hopefully a fix will come about later, right? Well, it wasn't too much longer that the SD errors started again but this time more often. This can't be good. So, I decided to try swapping out the SD cards on my phone and my daughter's phone for a longer period of time. Let's do it overnight. So, in the morning I checked my phone (with her SD card). No messages at all. I checked her phone with my SD card. Hers now had the check batter cover message. I let both sit for a few minutes and checked them again. No messages on mine, but hers once again had the check battery cover. No errors regarding the SD card tho and it was able to access the content on the SD card just fine. Both SD Cards are 16GB SanDisk.
So, to further test, I swapped the SD cards again, putting her card back in her phone and mine back in my phone. Sure enough, mine was getting the check battery cover and hers was not.
So, long story short, it turns out that my SD card is causing the check battery message. It was throwing SD card errors on my phone but not on hers. So, for those people getting the constant battery cover message but not getting the SD card errors....try swapping out SD cards and see if that resolves the issue.
Hope that helps and wasn't too wordy...just wanted to make sure all the info was there.
EDIT:
SD Card that went bad was SanDisk microSD 16GB. Was replaced with an identical card and works fine. It has been a couple of weeks now and the replacement SD card in my GS5 continues to function properly and I no longer get the pop-ups unless I reboot or have actually removed the battery cover. I left the bad one in my tablet this whole time just to see and sure enough it was giving errors for a week and now it simply no longer works.
TQWorld said:
Hey all,
I ran into an issue with this message and was able to resolve it. My round-about story (with all the details, some immaterial to the issue)...
The issue: Anytime the phone would be accessed/woken up after a few minutes of not being used, I would get the message to check the battery cover. I also would get the message when rebooting but that one appears to be normal. The one that appears each time after minutes of inactivity is not normal. I would only get the message to check the charging port cover after removing the charging cable, so that always remained normal and as it should.
I did the usual: ensured that the battery cover was on correctly, securely and entirely...several times. I figured it was an issue that I was going to have to live with. I also noticed that I would intermittently get a message about my SD card. Sometimes the error would say that it is blank, sometimes it would say it is blank or has unsupported files on it, other times it would simply tell me it was safe to remove my SD card. All for no apparent reason. I placed my card in my daughter's S5 and it worked. Placed it in my wife's S5 and it worked. Checked it on my PC and it worked. I even went so far as to wipe it out, format it and try again. Still received the error message on my phone. Not frequently but often enough to where I began to wonder if I was sold a bad phone.
I read some folks recommended doing a factory reset. I had nothing to lose so I did. I was reinstalling everything and things went well for the first few minutes and then the screen died. The phone was live, the buttons would light up but the screen would never turn on. I immediately headed over to the store and spoke with a really cool manager would agreed to swap out the phone for a new one since I have only had it 3 weeks (as opposed to sending me to the circus tent that is the maintenance facility). New SIM, new phone. Was a happy camper.
Got home, installed everything...and again....the messages started coming to check the battery cover. Frustrated I just decided that it was an issue I was going to have to live with afterall. Hopefully a fix will come about later, right? Well, it wasn't too much longer that the SD errors started again but this time more often. This can't be good. So, I decided to try swapping out the SD cards on my phone and my daughter's phone for a longer period of time. Let's do it overnight. So, in the morning I checked my phone (with her SD card). No messages at all. I checked her phone with my SD card. Hers now had the check batter cover message. I let both sit for a few minutes and checked them again. No messages on mine, but hers once again had the check battery cover. No errors regarding the SD card tho and it was able to access the content on the SD card just fine. Both SD Cards are 16GB SanDisk.
So, to further test, I swapped the SD cards again, putting her card back in her phone and mine back in my phone. Sure enough, mine was getting the check battery cover and hers was not.
So, long story short, it turns out that my SD card is causing the check battery message. It was throwing SD card errors on my phone but not on hers. So, for those people getting the constant battery cover message but not getting the SD card errors....try swapping out SD cards and see if that resolves the issue.
Hope that helps and wasn't too wordy...just wanted to make sure all the info was there.
Click to expand...
Click to collapse
"Xposed G-Touchwiz"
https://play.google.com/store/apps/details?id=com.gertlily.xposed.touchwiz
This app removes those pop ups must be rooted and have exposed.
galaxy s4 nutjob said:
"Xposed G-Touchwiz"
https://play.google.com/store/apps/details?id=com.gertlily.xposed.touchwiz
This app removes those pop ups must be rooted and have exposed.
Click to expand...
Click to collapse
Did you even read what he posted or skimmed through it?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Megadoug13 said:
Did you even read what he posted or skimmed through it?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
If you get rid of the pop ups then they're won't be SD card errors correct?
galaxy s4 nutjob said:
If you get rid of the pop ups then they're won't be SD card errors correct?
Click to expand...
Click to collapse
Um no. Obviously there was an SD card issue. That needs to be taken care of. Oh somethings wrong here let me get rid of the warnings. That's not how things are done. Whether you take the pop ups away or not doesn't fix the problem. It's just not allowing to tell you the problem
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
TQWorld said:
Hey all,
I ran into an issue with this message and was able to resolve it. My round-about story (with all the details, some immaterial to the issue)...
The issue: Anytime the phone would be accessed/woken up after a few minutes of not being used, I would get the message to check the battery cover. I also would get the message when rebooting but that one appears to be normal. The one that appears each time after minutes of inactivity is not normal. I would only get the message to check the charging port cover after removing the charging cable, so that always remained normal and as it should.
I did the usual: ensured that the battery cover was on correctly, securely and entirely...several times. I figured it was an issue that I was going to have to live with. I also noticed that I would intermittently get a message about my SD card. Sometimes the error would say that it is blank, sometimes it would say it is blank or has unsupported files on it, other times it would simply tell me it was safe to remove my SD card. All for no apparent reason. I placed my card in my daughter's S5 and it worked. Placed it in my wife's S5 and it worked. Checked it on my PC and it worked. I even went so far as to wipe it out, format it and try again. Still received the error message on my phone. Not frequently but often enough to where I began to wonder if I was sold a bad phone.
I read some folks recommended doing a factory reset. I had nothing to lose so I did. I was reinstalling everything and things went well for the first few minutes and then the screen died. The phone was live, the buttons would light up but the screen would never turn on. I immediately headed over to the store and spoke with a really cool manager would agreed to swap out the phone for a new one since I have only had it 3 weeks (as opposed to sending me to the circus tent that is the maintenance facility). New SIM, new phone. Was a happy camper.
Got home, installed everything...and again....the messages started coming to check the battery cover. Frustrated I just decided that it was an issue I was going to have to live with afterall. Hopefully a fix will come about later, right? Well, it wasn't too much longer that the SD errors started again but this time more often. This can't be good. So, I decided to try swapping out the SD cards on my phone and my daughter's phone for a longer period of time. Let's do it overnight. So, in the morning I checked my phone (with her SD card). No messages at all. I checked her phone with my SD card. Hers now had the check batter cover message. I let both sit for a few minutes and checked them again. No messages on mine, but hers once again had the check battery cover. No errors regarding the SD card tho and it was able to access the content on the SD card just fine. Both SD Cards are 16GB SanDisk.
So, to further test, I swapped the SD cards again, putting her card back in her phone and mine back in my phone. Sure enough, mine was getting the check battery cover and hers was not.
So, long story short, it turns out that my SD card is causing the check battery message. It was throwing SD card errors on my phone but not on hers. So, for those people getting the constant battery cover message but not getting the SD card errors....try swapping out SD cards and see if that resolves the issue.
Hope that helps and wasn't too wordy...just wanted to make sure all the info was there.
Click to expand...
Click to collapse
Damn I was hoping for something different. I'm getting the same messages,
But I haven't put a SD CARD in yet. Still have my Note 2 running, S5 is a work phone. I've tried different ways to install cover. Mostly following the pressure point indications that flash up with the message pops up.
I'll monitor it, I can't remember when the last time I've seen them. Forgot phone at work yesterday charging it.
If I don't get messages any more, my fix was putting the cover on starting at the top. You definitely need to hear the clicks on all sides. I noticed sometimes I would not hear the top click if I started putting cover on from the bottom or sides.
Good find on the SDCARD issue though. Can you edit your first post and add in make/model of the cards that are working for you, and the one that is causing errors as reference.
It would be interesting to know if it's specific makes/models/sizes of cards that cause the message.
.
Megadoug13 said:
Um no. Obviously there was an SD card issue. That needs to be taken care of. Oh somethings wrong here let me get rid of the warnings. That's not how things are done. Whether you take the pop ups away or not doesn't fix the problem. It's just not allowing to tell you the problem
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
I agree the issue will still stand but I see two issues being addressed and I solved one
dicksteele said:
Damn I was hoping for something different. I'm getting the same messages,
Can you edit your first post and add in make/model of the cards that are working for you, and the one that is causing errors as reference.
.
Click to expand...
Click to collapse
Done. Both the bad one and the replacement were the same make/model.
galaxy s4 nutjob said:
I agree the issue will still stand but I see two issues being addressed and I solved one
Click to expand...
Click to collapse
Actually, you were treating the symptom, not the cause. That's the same as if your car was leaking oil in the driveway and you simply put a pan under the car to catch the oil. Sure, you are no longer getting oil on your driveway but it doesn't change the fact that your car still has an oil leak and will eventually lock up the engine if not fixed. By fixing the actual problem (bad SD card), I was able to resolve the pop-up notices.
Fix the problem and the symptoms go away.
TQWorld said:
Actually, you were treating the symptom, not the cause. That's the same as if your car was leaking oil in the driveway and you simply put a pan under the car to catch the oil. Sure, you are no longer getting oil on your driveway but it doesn't change the fact that your car still has an oil leak and will eventually lock up the engine if not fixed. By fixing the actual problem (bad SD card), I was able to resolve the pop-up notices.
Fix the problem and the symptoms go away.
Click to expand...
Click to collapse
When everything is working properly do you get the "check battery" pop up after reboot and "check charging flap" after charging? YES it's built in annoying I was offerin a suggestion to get rid of those annoying pop ups that is all.
What's the title of this article?
galaxy s4 nutjob said:
When everything is working properly do you get the "check battery" pop up after reboot and "check charging flap" after charging? YES it's built in annoying I was offerin a suggestion to get rid of those annoying pop ups that is all.
What's the title of this article?
Click to expand...
Click to collapse
Yes, the message does now appear only when it is supposed to and no longer appears when it is not supposed to. When it appears as designed, it is not a problem. It may an annoyance to some, but is in no way a problem because that's what it was designed to do. When the pop-ups do appear at times when it is not supposed to then it is considered a problem because that isn't what it was designed to do. Mine was doing it when it wasn't supposed to. This is why the title of the post was called "Check Battery Cover message problem" and not "Check Battery Cover message toggle to shut it off from showing up when it's supposed to."
TQWorld said:
Done. Both the bad one and the replacement were the same make/model.
Click to expand...
Click to collapse
Wow that's a trip. I was expecting it to be an issue with maybe the top of the card being slighter fatter.
I was beginning to question whether the I-Balson case I put on it was tripping a sensor.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Me Too!
OMG! I've been having the same issue for a few weeks now. Same phone, same message errors and a SanDisk SD card (but 4GB)! I am taking the SD card out of my phone RIGHT NOW! Thank you SO MUCH for posting this! -Corrie
Slightly bend connectors - Samsung S5 - check batteri message
Hi!
I´ve also had the same issue for some time and it started when I got a new flip wallet case. Now I got real tired of this and I tried to solve the issue by simply and carefully BEND the two connectors on the back of the phone nearby the camera. And that SOLVED my issue - the message is gone!! Before it came frequently all the time. :good:
Hi!
I´ve also had the same issue for some time and it started when I got a new flip wallet case. Now I got real tired of this and I tried to solve the issue by simply and carefully BEND the two connectors on the back of the phone nearby the camera. And that SOLVED my issue - the message is gone!! Before it came frequently all the time.
Click to expand...
Click to collapse
Hi,
May i know which direction did u bend the connectors?
galaxy s4 nutjob said:
I agree the issue will still stand but I see two issues being addressed and I solved one
Click to expand...
Click to collapse
I know this is an old thread, but oh man! is this guy for real? can't tell if it's a poor attempt at trolling, or a poor attempt at issue comprehension and resolution.
Old thread but I just got bit in the butt by this one. I was only getting the message about the back cover on reboots. I would have thought that you would never see this message unless there was an issue, but did some reading and it seemed that this was normal behavior. So I took the phone snorkling (yes I know you're not supposed to take it in salt water but figured I could clean out the headphone jack). By the time I took it out of my pocket to take pics, it was dead (no more than 5 minutes). Took off the back cover, found water which left salt behind after it dried. Phone has not recovered, I am going to try to take it apart this weekend and clean out the salt. It was a work phone and already been replaced, but I'd like to try to get the pictures off of this from my vacation. It would be nice if there was a way to know for sure if the phone is properly sealed up before going into the water with it. Work gave me another S5, but I won't be exposing it to any water because I can't trust that it's properly sealed.
Related
Just wondering if anyone else has or is experiencing any of these issues.
Had a HTC TyTN II for about a year now (I think).
Sometimes turning it on, the screen doesn't sync properly. You get the waivy lines, and have to hit the power button a few times to turn it off and back on, eventually it turns on properly.
Device cannot read MicroSD cards.
I'm thinking one of the cables that connects the top part of the device to the bottom is coming loose, however, I knoticed that when doing hard resets, it lowers the frequency of this happening, until the device gets filled with data and apps... This is the second time ive done the hard reset to make it usuable.
Super odd... Typicly if a hard reset fixes it, it woulnd't be hardware issues, but I still have issues with the MicroSD card.
Just wondering if anyone has any hardware failure stories.
Tried changing spl's and radios yet ?
sorry for the hijack but do you or anyone else have an issue with a bluetooth headphone. i've tried different bluetooth devices and on incoming calls if i use the bluetooth to answer the callers hear a loud screeching sound for a second. but using the same headset if i press the answer button on the phone the screeching doesn't occur. i've tried 3 different headsets and all had the same issue. any ideas??
SPLs?
I havn't modified the firmware or anything whatsoever. Running HTC firmware. No special addons or mods..
Then your warranty should come to the rescue - see what they say!
Zhariak said:
SPLs?
I havn't modified the firmware or anything whatsoever. Running HTC firmware. No special addons or mods..
Click to expand...
Click to collapse
Then if it's a HTC TyTN II, the warranty is just over a year (I think it was about 15 months on mine) so it'd be worth contacting HTC pronto with your phone to hand to see if you can get it fixed under warranty. Let us know how you get on.
Wow,
So I noticed that the MiniSD card reader has been going lately. Card goes in, it doesn't recognize it. have to put it in 20 times to get it to recognize it.
ANYWAYS....
I decided to take the card out, cuz its pissing me off and almost pointles. BAM the phone became super responsive. When u hit the power button the screen turns on instantly. When your on a phone call and press hangup, it hangs up normally (there was a 10 second delay before that it would take to turn the screen back on and hang up the call).
So I think its JUST the microSD slot thats fried, i think since its kinda working, it was causing freezing issues and caused the phone to freeze, etc...
I don't care that it doesn't work. Ive sent stuff in for warranty before, I always get stuff back in worse condition then i sent it with new stuff broken. I cant go without exchange push for longer than 4 hours at night, so im going to live without the microSD card. lol
Thanks anyways guys!
Zhariak said:
Wow,
So I noticed that the MiniSD card reader has been going lately. Card goes in, it doesn't recognize it. have to put it in 20 times to get it to recognize it!
Click to expand...
Click to collapse
Wow indeed. Maybe the problem is related to the card itself or whats on it. Try backing up the card (using its usb reader) then reformat it in FAT32 and with the phone totally powered off insert it. Boot up and see how the phone then performs. If this still proves problematic and you don't want to get it fixed under warranty there's not much anyone can do to help I'm afraid.
Card is fine! Tried 5 others, lol.
maybe some pins are crossed or something inside the slot.
Mine is having same problems exactly. sometimes if i reboot with the slide open it will work ok sometimes not wtf
Weird... thats odd that someone is having the same issue...
OMG ITS THE Y2K9 bug!!!
Ok, so everything was working fine yesterday. I woke up this morning and decided to play a little 'world of photo'. It FC's, so I mess with it for a little bit before just trying to open my normal camera. When I try to open my camera, it puts the screen in sleep mode, so I have to hit the power button and unlock the screen like normal, then it gives me the error "Cannot connect to camera".
My phone is rooted and flashed with the latest Cyanogen business, but like I said, nothing was altered, updated, downloaded, etc. My camera just stopped working. Anyone have any thoughts or ideas? Really hoping to get this resolved without having to contact HTC, as I'm sure the unlocked bootloader screen will cost me a small fortune.
If I open an alternative camera app, it opens, but doesn't work. I can back out and then go to my default camera and it works until I close it. Then it won't open again without having to go through the steps of opening the other app, etc.
I'd try a nandroid restore.
Tried it already. Tried restoring back to original, wiping, everything else. Nothing worked. Camera wasn't working all morning, now all of a sudden it's working again. Guess I'll just count my lucky chickens and chalk this up as a win...
Well, my happiness was short lived. Still having the same problem. I'm really not sure what exactly it could be. But the fact it worked the one time today gives me hope.
also having this problem. tried a nand backup and also wiping and re-flashing the gapps and the cm-5.0.4.1 update.. still nothing
it seems my camera went bad somehow, tried even flashing the stock rom, nothing... i'm calling htc, crap my phone is unlocked.. wish me luck.
update: yeap, im getting a replacement. they put $529 on hold on a credit card, send you the device and once they get the "damaged" device they release the funds... meh..
Hey velazcod, you think we can get an update on his this worked out? I'm having the same camera problem and I too am bootloader unlocked. I'd like to hear how HTC handled your unlocked device.
sorry for not posting a status before... so here is what happened:
- Called HTC and they didnt have any issues replacing the phone since the issue seemed to he a hardware issue. They have been nice about this, depends on the hardware issue, I guess if you burn the motherboard they will probably get *****y.
- You can send it to get repaired or replaced, both are in warranty, unless they find some other issue (water damage, etc). However, if you decide to get it replaced they would take your credit card, and put $528 on hold for a few days until they get the original phone back. They dont actually charge it to the credit card, just an authorization, it all depends in your bank, for example my bank (chase) put the money back in my account after 5 days.
- Anyway, I got my "new" N1, and I double checked everything before unlocking the bootloader and doing our stuff. The phone was crap, it was slow and the sticker on the battery cover seemed like it was removed, maybe a refurbished unit. I called and *****ed about it, and they said I needed to send my original phone back, and then later on request another replacement. I kept *****ing because I could live with a bad camera for a few weeks, but not with a slow phone
- Anyways, in the end they allowed me to send back that refurbished unit. After a few weeks i had no response from them and I had to call them, a day after i got my new phone, this time it was good, so i unlocked it, did my thing, factory reset the original phone and sent it on its way.
- It all seemed good for a few weeks, until i got a call from HTC saying that I needed to pay for a repair fee ($60 something) because they had found the problem had been user damage. the girl had no idea how to back that up, and i kept saying that i had never drop the phone or broken the camera in purpose (which is true). She said she was going to escalate the issue and I would get a call back. Still waiting.
In the end I got my new phone and we are all happy, but be careful, I love HTC but don't let them screw you.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
$60 isn't that bad. I would be interested in exactly what they found.
yes that isnt that bad. and i would pay it no problems if it really was my fault. but really, i take care badly of my phones and i had never drop or have done anything to my phone that would cause this camera issue.
besides, the girl that called me had no idea what really happened or what they found, when they call me i will post the info here.
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
moto211 said:
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
Click to expand...
Click to collapse
Well, keep in mind that it could be a placebo effect, and you think you are fixing it by fiddling the SD card but its not real.
The reason I tell you that is because, when the issue started happening for me, I would get that error randomly, and then it started happening more frequently until it totally stopped working.
Also, the Camera app not detecting the SD card gets an error when you try to take a picture and it actually says the specific SD card error. Try taking the SD card out and try it out, you will get a visual of the camera on the display, but when you try to take the picture it gives out the "SD card not detected" error... on the other hand, you might be experiencing something totally different.
This error "cannot connect to camera" also comes with the camera app not loading completely and visual of the camera not loading on the screen. Also try loading up the Barcode Scanner, you should get a similar error and no visual of the camera.
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
moto211 said:
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
Click to expand...
Click to collapse
I see what you mean. Makes sense, keep us posted.
Update:
So, although the fix I previously mentioned did work, I started having other issues that indicated that the actual camera hardware was failing. When I would start up the camera app the camera image displayed on the screen started showing color distortion. Sometimes it would do that and sometimes it wouldn't. I noticed that if it wasn't distorted, I could lightly squeeze the sides of the phone and the image would become distorted and would not go back to normal after I stopped squeezing. I figured that indicated hardware issues but decided to try a low level format on my memory card just in case it was an issue of bad blocks on the card. The format didn't fix anything. A few hours later, the camera died and never came back. I started a ticket with HTC for an advanced replacement. I received my new phone on Friday and am sending back the old one today. I restored it to unrooted factory ROM and recovery image. I will keep you guys posted as to what, if any charges they try to stick me with.
moto211 said:
Update:
So, although the fix I previously mentioned did work,......
Click to expand...
Click to collapse
crap, that's what i thought. that sucks. keep us posted :-/
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
moto211 said:
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
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Click to collapse
Good to hear that.
On my case, I was never contacted again by the "escalated rep"... but I just checked my ticket/case and it seemed to have been closed, so I guess good news.
Hello Guys,
I am having the same problem as you both had. Í am seeing the same symptoms such as not able to run the camera app. My phone screen goes blank when i try to open the camera app and the bar scanner program says it cannot connect to the camera and that I might need to restart my device. I have tried to use previous roms and removed the sd card but nothing seems to work. I am wanting to send it in for repair but I wanted to know what else I should do to my phone besides reflashing the stock rom. Did either of you have the amonRa recovery program and how did you remove it if you did. Is there anything else I should do?
Thanks.
I got the original shipping rom package from modaco and renamed it PASSIMG.zip and flashed it from the bootloader. It restored everything to stock...recovery, radio, and os.
Hello guys! This is my first post after visiting xda developers everyday for the past two weeks so bare with me...
I recently purchased an HTC HD7 from ebay at a very good price. I thought all was well with the free shipping and all...until the phone started restarting after the first day. So I panicked, searched on google and up pops up xda developers forum! It offered alot of solutions to many problems regarding resetting and restarting.
However after extensive research for the past two weeks, I finally recognized that the problem was the 'internal' SD card. The sellers from HK from whom i bought the phone had voided HTC warranty to insert one of their low class, cheap SDHC cards (which explains the reduction in cost) causing it to fail drastically as a phone. I know this happened because of a shiny warranty sticker with a bunch of chinese symbols on it. Updates won't work, factory reset happens on it's own, restarting even when i simply open up the messaging app and of course the infamous "storage card not working" error.
I've decided I cannot and do not want to send back my phone back in exchange for a new one since i will encounter the same problems. I've decided to have them compensate me for any repairs I have to make. So I read an article on xda dev about upgrading memory to 32GB using SanDisk Class 2 SDHC. Problem is, it is quite out of reach in my country so I would like to know a full list of compatible SDHC cards (not necessarily 32 gb). Also, what other hardware problems might be causing the occurances mentioned? I doubt it's a software problem, but say it is, what might be causing it?
Thank you!
cabe0018 said:
Hello guys! This is my first post after visiting xda developers everyday for the past two weeks so bare with me...
I recently purchased an HTC HD7 from ebay at a very good price. I thought all was well with the free shipping and all...until the phone started restarting after the first day. So I panicked, searched on google and up pops up xda developers forum! It offered alot of solutions to many problems regarding resetting and restarting.
However after extensive research for the past two weeks, I finally recognized that the problem was the 'internal' SD card. The sellers from HK from whom i bought the phone had voided HTC warranty to insert one of their low class, cheap SDHC cards (which explains the reduction in cost) causing it to fail drastically as a phone. I know this happened because of a shiny warranty sticker with a bunch of chinese symbols on it. Updates won't work, factory reset happens on it's own, restarting even when i simply open up the messaging app and of course the infamous "storage card not working" error.
I've decided I cannot and do not want to send back my phone back in exchange for a new one since i will encounter the same problems. I've decided to have them compensate me for any repairs I have to make. So I read an article on xda dev about upgrading memory to 32GB using SanDisk Class 2 SDHC. Problem is, it is quite out of reach in my country so I would like to know a full list of compatible SDHC cards (not necessarily 32 gb). Also, what other hardware problems might be causing the occurances mentioned? I doubt it's a software problem, but say it is, what might be causing it?
Thank you!
Click to expand...
Click to collapse
I think your probably right, more than likely it is due to the cheap SD card!
The good thing is that almost all the newer manufactured SDHC cards will work in the HD7, class 2, through 10.
I would recommend at least the 8gb or the 16gb for storage capacity and a class 4 for read/write speeds.
Stay with a better brand like SanDisk or PNY.
Purchace it from someone that has a decent return policy, just incase you get a dud.
Run the CrystalDiskMark 4000mb test on it and post your results in the "upgrade your HTC HD7 memory to 32gb" thread here:
http://forum.xda-developers.com/showthread.php?t=883582
and they will be able to tell you if its a sufficient SD card for the HD7.
Thank you
xdrc45 said:
I think your probably right, more than likely it is due to the cheap SD card!
The good thing is that almost all the newer manufactured SDHC cards will work in the HD7, class 2, through 10.
I would recommend at least the 8gb or the 16gb for storage capacity and a class 4 for read/write speeds.
Stay with a better brand like SanDisk or PNY.
Purchace it from someone that has a decent return policy, just incase you get a dud.
Run the CrystalDiskMark 4000mb test on it and post your results in the "upgrade your HTC HD7 memory to 32gb" thread here:
http://forum.xda-developers.com/showthread.php?t=883582
and they will be able to tell you if its a sufficient SD card for the HD7.
Click to expand...
Click to collapse
Where can I hit the thank you button? I cannot find it :S Also the phone is deteriorating day by day....Now it is out of battery and when i charge it, it goes into a loop of the HTC splash screen and a windows loading screen. It then freezes and repeats. Is there anything else that might be contributing to this? thanks!
cabe0018 said:
Where can I hit the thank you button? I cannot find it :S Also the phone is deteriorating day by day....Now it is out of battery and when i charge it, it goes into a loop of the HTC splash screen and a windows loading screen. It then freezes and repeats. Is there anything else that might be contributing to this? thanks!
Click to expand...
Click to collapse
It's definitely possible and I wouldn't rule out a software issue, but I think the signs are pointing to a non- compliant SD card
The devices OS is reliant on the SD card to store user data and cache, contacts, SMS, emails and apps, without an SD card inserted or having a faulty SD card would cause these operations to crash and cause system errors when powering on the device, this in turn prevents it from operating and the system from loading and cause file system performance issues, device lockup, reset or boot loop.
Are you sure that they even put an SD card in your device? They or the original owner may have removed the SD card and not installed another one. Either way, I would start with putting a new SD card in your device and go from there!
xdrc45 said:
It's definitely possible and I wouldn't rule out a software issue, but I think the signs are pointing to a non- compliant SD card
The devices OS is reliant on the SD card to store user data and cache, contacts, SMS, emails and apps, without an SD card inserted or having a faulty SD card would cause these operations to crash and cause system errors when powering on the device, this in turn prevents it from operating and the system from loading and cause file system performance issues, device lockup, reset or boot loop.
Are you sure that they even put an SD card in your device? They or the original owner may have removed the SD card and not installed another one. Either way, I would start with putting a new SD card in your device and go from there!
Click to expand...
Click to collapse
Yes I am sure they put in an SD card because i removed the back panel and it is clearly visible. One thing I find annoying is that they removed the protective metallic paper used to protect and hold the SDHC in place. Is there a way to use an alternative to this protective paper? I have also noticed the phone does have some on board memory ( 11MB) to be able to run. However there is no place for anything, messages, contacts, even for running applications such as IE! I'm guessing it is some kind of emergency memory? Anyways, my worry is that i feel that metallic strip is somewhat important so I would like to know how to replace it? Your help is very much appreciated!!!
cabe0018 said:
Yes I am sure they put in an SD card because i removed the back panel and it is clearly visible. One thing I find annoying is that they removed the protective metallic paper used to protect and hold the SDHC in place. Is there a way to use an alternative to this protective paper? I have also noticed the phone does have some on board memory ( 11MB) to be able to run. However there is no place for anything, messages, contacts, even for running applications such as IE! I'm guessing it is some kind of emergency memory? Anyways, my worry is that i feel that metallic strip is somewhat important so I would like to know how to replace it? Your help is very much appreciated!!!
Click to expand...
Click to collapse
Glad I can be of help!
It sounds like it's not recognizing the SD card. Can you get the phone running and goto settings, about phone and check to see what it says for storage capacity. It should show, total storage and available storage.
As far as the metalic tape... I know that it's there to help prevent the SD card from coming out of the tray. Because WP7 Mango security locks the card to prevent any data from being removed from the card. So say you removed the card without unlocking it first, there is no way to extract the data from the card or format it with another device. If the HD7 is turned on without the SD card installed the card will no longer work in the device either.
Not a 100% sure if the tape serves any other purpose though. You could cut a piece of duct tape to fit and secure it in place use the good kind like gorilla duct tape.
xdrc45 said:
Glad I can be of help!
It sounds like it's not recognizing the SD card. Can you get the phone running and goto settings, about phone and check to see what it says for storage capacity. It should show, total storage and available storage.
As far as the metalic tape... I know that it's there to help prevent the SD card from coming out of the tray. Because WP7 Mango security locks the card to prevent any data from being removed from the card. So say you removed the card without unlocking it first, there is no way to extract the data from the card or format it with another device. If the HD7 is turned on without the SD card installed the card will no longer work in the device either.
Not a 100% sure if the tape serves any other purpose though. You could cut a piece of duct tape to fit and secure it in place use the good kind like gorilla duct tape.
Click to expand...
Click to collapse
I have successfully inserted a 32Gb SanDisk SDHC Class 4 in my phone just a few hours ago. I performed a hard reset as instructed. When I booted up, the HTC splash screen showed up and it froze. For roughly 5 minutes...I plucked out the battery and again performed a hard reset. This time the device loaded with an error saying: low storage space please free up some space from your device. I tapped 'ok' and all I had was a black screen, although i know the OS booted up because i could hear system sounds, the bottom buttons were responsive and the lcok screen was visible. However when I slide up, no icons are visible except the wifi icon, the battery icon and the sim icon.
I tried loading the bootloader and as far as storage goes it is only recognizing some sort of 64MB partition from an "sd sandisk". Could this be a faulty installation of the OS on the new card? was I supposed to allow the system to take its time to load the software onto the new SD card? I am also unable to obtain the bootloader version etc that would be required to flash an RUU. Help would be appreciated!
cabe0018 said:
I have successfully inserted a 32Gb SanDisk SDHC Class 4 in my phone just a few hours ago. I performed a hard reset as instructed. When I booted up, the HTC splash screen showed up and it froze. For roughly 5 minutes...I plucked out the battery and again performed a hard reset. This time the device loaded with an error saying: low storage space please free up some space from your device. I tapped 'ok' and all I had was a black screen, although i know the OS booted up because i could hear system sounds, the bottom buttons were responsive and the lcok screen was visible. However when I slide up, no icons are visible except the wifi icon, the battery icon and the sim icon.
I tried loading the bootloader and as far as storage goes it is only recognizing some sort of 64MB partition from an "sd sandisk". Could this be a faulty installation of the OS on the new card? was I supposed to allow the system to take its time to load the software onto the new SD card? I am also unable to obtain the bootloader version etc that would be required to flash an RUU. Help would be appreciated!
Click to expand...
Click to collapse
That's strange... The HD7 has an internal (primary) seperate memory for the OS, the SD card is a secondary memory for the device. Technically it's a non removable storage. So once inserted, you hard reset the device and the SD card is formatted and then it becomes a part of the device and it's integrated into the file system.
If you boot into bootloader mode (device off, hold down the volume down button and power the device back on, while continuing to hold down the volume down button) what's all the information on the bootloader screen? I'm wondering if it's bricked. Can you also get into USB host mode? Device off, hold down the volume down button and the camera button and then power back on.
xdrc45 said:
That's strange... The HD7 has an internal (primary) seperate memory for the OS, the SD card is a secondary memory for the device. Technically it's a non removable storage. So once inserted, you hard reset the device and the SD card is formatted and then it becomes a part of the device and it's integrated into the file system.
If you boot into bootloader mode (device off, hold down the volume down button and power the device back on, while continuing to hold down the volume down button) what's all the information on the bootloader screen? I'm wondering if it's bricked. Can you also get into USB host mode? Device off, hold down the volume down button and the camera button and then power back on.
Click to expand...
Click to collapse
The device was not bricked. I inserted another SDHC card I had used for an old MP4. It was an 8GB TEAM SDHC class 2. The device booted up the OS on this card after a formatting and everything worked better than previously. However some restats were still happening. I tried loading the bootloader in an attempt to flash a custom ROM for the device but no USB text was seen on screen although Zune was recognizing the device perfectly. I decided to leave the device as is. Yesterday, I migrated to my grandma's for a week and I have a room where reception is great always full and no interruptions. A curious fact was that the phone did not restart once no matter how much I used it... and I did use it extensively downloading apps for the first 3 hours, constantly chatting on facebook, emails HTC hub and also voice recognition for messaging and searches. It was working 100% great. When I descended down the stairs (my room is on the first floor) and went to the kitchen I recieved a call from my girlfriend. I picked it up and reception was pretty bad, so I told her to message me instead. As I cut I realized the reception bar was zero. After a couple of minutes, the phone restarted for the first time since my stay at grandma's. I came to the inevitable conclusion that the mobile restarts everytime the reception is bad. This conclusion was backed up by working fine in my room and restarting every time I went to a low reception room. It hit me then that my house does have pretty bad reception where I reside most of the times which causes all those restarts. I am almost sure this is the cause of the restarting. However I am not sure what it infers... Regardless I am sending the phone back in exchange for a new one. However I do wish to know if anyone encountered the same problem, what they did to tackle it (besides running around like a madman to find reception), what causes this and if it is a model defect or a rare case. Thank you for your help!
cabe0018 said:
The device was not bricked. I inserted another SDHC card I had used for an old MP4. It was an 8GB TEAM SDHC class 2. The device booted up the OS on this card after a formatting and everything worked better than previously. However some restats were still happening. I tried loading the bootloader in an attempt to flash a custom ROM for the device but no USB text was seen on screen although Zune was recognizing the device perfectly. I decided to leave the device as is. Yesterday, I migrated to my grandma's for a week and I have a room where reception is great always full and no interruptions. A curious fact was that the phone did not restart once no matter how much I used it... and I did use it extensively downloading apps for the first 3 hours, constantly chatting on facebook, emails HTC hub and also voice recognition for messaging and searches. It was working 100% great. When I descended down the stairs (my room is on the first floor) and went to the kitchen I recieved a call from my girlfriend. I picked it up and reception was pretty bad, so I told her to message me instead. As I cut I realized the reception bar was zero. After a couple of minutes, the phone restarted for the first time since my stay at grandma's. I came to the inevitable conclusion that the mobile restarts everytime the reception is bad. This conclusion was backed up by working fine in my room and restarting every time I went to a low reception room. It hit me then that my house does have pretty bad reception where I reside most of the times which causes all those restarts. I am almost sure this is the cause of the restarting. However I am not sure what it infers... Regardless I am sending the phone back in exchange for a new one. However I do wish to know if anyone encountered the same problem, what they did to tackle it (besides running around like a madman to find reception), what causes this and if it is a model defect or a rare case. Thank you for your help!
Click to expand...
Click to collapse
Yeah... If you can exchange it for another one I would!
If in bootloader mode the white section will display "serial" while not plugged in and "USB" while plugged in, if neither of these are present then the device is half/small bricked for sure, even if it's recognized by Zune. That can be fixed with the goldcard/ Y cable method too.
I have heard of some people having issues with restarts when on their network and while roaming outside of their network. One thing you can try is flashing different radio versions until you find one that gives the best signal. Another thing could be the OS build version and firmware version that your device is running on, it may need to be updated.
xdrc45 said:
Yeah... If you can exchange it for another one I would!
If in bootloader mode the white section will display "serial" while not plugged in and "USB" while plugged in, if neither of these are present then the device is half/small bricked for sure, even if it's recognized by Zune. That can be fixed with the goldcard/ Y cable method too.
I have heard of some people having issues with restarts when on their network and while roaming outside of their network. One thing you can try is flashing different radio versions until you find one that gives the best signal. Another thing could be the OS build version and firmware version that your device is running on, it may need to be updated.
Click to expand...
Click to collapse
While I wish to thank you for your constant support and very useful suggestions on the matter, xdrc45, I am going to send the phone back very soon. Chances are I will recieve a replacement in two weeks time. Aside from this, I am sure the seller at HK will send me a phone with similar issues (Cross-fingers he won't), But since I am able to handle some very basic technical issues such as these, and the phone is at a good price (160EUR) I do not wish to refund. I'd much rather tinker with it a little here and there to customize it to my liking, ensure maximum potential of the phone and prevent issues. So my question is this: What steps should I take the minute the phone arrives (assuming they send me an identical copy of the phone they provided)? Do I need to supply myself with any hardware or software to be able to install the phone to function as though I bought it officially from HTC?
In reply to your suggestion on the bootloader: yes, the white section was always empty no matter what...so I'm guessing the phone was slowly dying away anyways. I will definately look further into the goldcard/ y cable.
Thanks!
cabe0018 said:
While I wish to thank you for your constant support and very useful suggestions on the matter, xdrc45, I am going to send the phone back very soon. Chances are I will recieve a replacement in two weeks time. Aside from this, I am sure the seller at HK will send me a phone with similar issues (Cross-fingers he won't), But since I am able to handle some very basic technical issues such as these, and the phone is at a good price (160EUR) I do not wish to refund. I'd much rather tinker with it a little here and there to customize it to my liking, ensure maximum potential of the phone and prevent issues. So my question is this: What steps should I take the minute the phone arrives (assuming they send me an identical copy of the phone they provided)? Do I need to supply myself with any hardware or software to be able to install the phone to function as though I bought it officially from HTC?
In reply to your suggestion on the bootloader: yes, the white section was always empty no matter what...so I'm guessing the phone was slowly dying away anyways. I will definately look further into the goldcard/ y cable.
Thanks!
Click to expand...
Click to collapse
I think that's a good choice and hopefully the next one won't have the same problems for you!
The best thing to do when you get the new one is boot into bootloader mode and check the information, if you want post back all the info from the BL screen or provide a screen shot of it. Also go into settings, about phone, more info and post back all the information from there too. That way we can make sure everything is up to par on the device and functioning like it should and make sure it's not bricked and if it is we'll get it taken care of for you!
Title says it all. It happened this morning and as well as in the afternoon. Usually happens when I'm playing music. It is very frustrating. Please help me.
bylithium said:
Title says it all. It happened this morning and as well as in the afternoon. Usually happens when I'm playing music. It is very frustrating. Please help me.
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Click to collapse
I take it that this is something that is happening unexpectedly to you as well as the phone... It doesn't particularly surprise me if this type of thing happens often because the door holding the SIM and SD card in is really flimsy. Do you have a case on your phone? I've never had this happen but I would imagine that it would be a hardware issue rather than software so you would want to be sure that your SD card is making good contact with your phone's SD card slot and you've pushed it in all the way until it clicks into place. I would also recommend trying a different SD card and seeing if you get different results. If none of these things work then you might have some sort of water or other internal damage to your phone that would prevent making good contacts.
Hello all,
Firstly, I hope this is the right place to put this thread. I did a search and did not find anyone else having this issue so I decided to put my post here. I am having a problem with my note 4 randomly restarting a few times every hour. It goes through its shutdown procedure and turns right back on. Occasionally it will shutdown and stay off. It seems to be software related, but I'm no expert on these things. I did however download 'Device Temperature' from the play store to check to see if it might be overheating. As far as I can tell it has stayed a cool 24-25 degrees Celsius (77 Fahrenheit) the entire time.
It does this at unpredictable times, whether or not the phone is in my pocket, in my hands, or laying flat on a desk with or without the charger plugged in.
I don't think I can take it back to Tmobile to have it replaced as I bought it from a friend a few weeks ago to use on cricket. This just started 2 days ago.
The device is SIM unlocked, but not rooted with stock everything. It's still in mint condition and to my knowledge has never been dropped.
Can anyone help?
More Information
I did a Google search for "Galaxy Note 4 Random Reboot" and I found some information saying to reformat my SD card or try doing a factory reset on the phone.
I tried both (I actually removed the SD card completely instead of just reformating it), and about a half hour later... boom restart again. FML.
Once again I turn to the wonderful folks at XDA for help. Thanks to all in advance.
Sounds like it could be bad eMMC flash memory. Go with your friend and have Tmobile replace it. Also get Square Trade insurance if you can.
Got it fixed
I called Samsung about the issue and after some brief troubleshooting they recommended having it reflashed at a samsung experience center. The closest one to me was in a Best Buy. I dropped it off, after explaining what was happening, and an hour later it was ready to be picked working good as new. I haven't noticed it restart even once since.
Samsung offered to replace the entire unit but it would cost me $28 for 2 day shipping (assuming that they had my model in stock). I will go that route if the issue returns. I'm hoping not to go this route because I already paid for this phone to be unlocked once - I'd rather not pay again if I don't have to.
I'll keep you guys updated if the rebooting issue returns again.
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
railshot said:
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
Click to expand...
Click to collapse
This. I kept having this issue with my Note 3 and could not figure it out. Eventually I just took out the battery, cleaned the contacts, put it back in, and it never had a random reboot after that.
Are you guys running any custom roms, or is it still stock?