[Q] Pinkish/Purplish Camera Defect! Please Help! - One (M7) Q&A, Help & Troubleshooting

Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.

pros1996 said:
Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.
Click to expand...
Click to collapse
Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.

alray said:
Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.
Click to expand...
Click to collapse
Yeah but how will i send it i'm in guyana. Oh and i email HTC USA this morning , lets hear what they say.

Does it have a US warranty? Then your best bet may be to do what I did - find someone you trust who's traveling to the US and ask them to deal with it for you. The only thing you'll pay for is shipping to HTC.
Give it plenty of time just in case - they do the repair itself very quickly but the shipping back and forth will take a few days, and there may be a holdup if they see something else that needs to be repaired and they have to contact you about it.

Related

Replacement HD7 camera

Hey, guys sorry for my English first.
I have a problem with the camera device and I see her a lot of people also, I sent for repair and came back, worked, after a week \ month again with the same problem stopped working.
I thought I might try to order from EBAY new camera and go to shop them to put it, what say?
Thank you.
Someone? Help
Ive not opened up a htc hd7 yet but usually the physical camera circuits are hardwired to the main phones board so swapping it out isn't an option. replacing the buttons or even the lens might be possible.
this place has an picture of a part they claim is the camera module for an hd7
I'm assuming the phone wont take any photos or initialize the camera from neither the hardware buttons or from any software app on your handset.
and also HTC will give warranty repair for 1 year from the Manufactured date or point of purchase you do not need to necessarily be the original owner. Id give them a call and confirm that it isnt covered before going the open it myself route.
Thanks for your response, about responsibility, I can say he fought with this device and responsibility for six months, just send it for repair, return, working a month, sometimes less, and destroyed again.
Dee gave up messing with it, that's why I ask.
By the way his responsibility was over.

[Q] HTC One Charging Port Damaged

Hi Guys
So I bought an HTC one, international version two months back from eBay India. (It has no warranty)
Recently, the charging port on the device has malfunctioned. HTC won't replace it for obvious reasons
and my seller has no hardware warranty. Is there a way in which I can get it repaired/replaced.
All suggestions are welcome (Even do-it-yourself ones).
Thanks
ddcia0708 said:
Hi Guys
So I bought an HTC one, international version two months back from eBay India. (It has no warranty)
Recently, the charging port on the device has malfunctioned. HTC won't replace it for obvious reasons
and my seller has no hardware warranty. Is there a way in which I can get it repaired/replaced.
All suggestions are welcome (Even do-it-yourself ones).
Thanks
Click to expand...
Click to collapse
Im sure there are many hardware repair stores in India. Locate one nd give it fr repair. However, im sure that it will b quite expensive nd may require a motherboard replacement.
Which city do u live in ??
raghav kapur said:
Im sure there are many hardware repair stores in India. Locate one nd give it fr repair. However, im sure that it will b quite expensive nd may require a motherboard replacement.
Which city do u live in ??
Click to expand...
Click to collapse
I live in New Delhi. Expensive as in 1000 - 2000 Rs, or even more?
ddcia0708 said:
I live in New Delhi. Expensive as in 1000 - 2000 Rs, or even more?
Click to expand...
Click to collapse
That actually depends on how bad the problem actually is. If the full motherboard needs to be replaced, then it will cost u much more than 5000 INR. So i wud suggest that u show it to a repair shop nd ask the quotation before actually asking them to do it.
However, im baffled as to why HTC wont do it themselves. If there's no warranty, it won't be done fr free. But i live in Dubai nd here HTC outsources their hardware services to another company, who does all kinds of repairs.
Keep this in mind, HTC has listed quite a few service centres in Delhi on their website
http://www.htc.com/in/support/service-center.html
Check wat they have to say. Ive got many devices repaired by these local hardware technicians in Mumbai. I dont think IT support is any worse in New Delhi
raghav kapur said:
That actually depends on how bad the problem actually is. If the full motherboard needs to be replaced, then it will cost u much more than 5000 INR. So i wud suggest that u show it to a repair shop nd ask the quotation before actually asking them to do it.
However, im baffled as to why HTC wont do it themselves. If there's no warranty, it won't be done fr free. But i live in Dubai nd here HTC outsources their hardware services to another company, who does all kinds of repairs.
Keep this in mind, HTC has listed quite a few service centres in Delhi on their website
Check wat they have to say. Ive got many devices repaired by these local hardware technicians in Mumbai. I dont think IT support is any worse in New Delhi
Click to expand...
Click to collapse
Actually, i did go the HTc center, they said there was a problem with the micro USB alone, but as this was an international version, they didnt have the parts for it.
ddcia0708 said:
Actually, i did go the HTc center, they said there was a problem with the micro USB alone, but as this was an international version, they didnt have the parts for it.
Click to expand...
Click to collapse
Ur only other option would be to go to a local hardware technician.

[Q] Bricked my phone... Warranty?

Hi everyone,
as some of you know, I did a stupid thing (flashed wrong hboot) and bricked my phone. I have a friend who can solve this problem for me with JTAG RIFFBOX, but my phone is still under warranty.
When and IF I send my phone for warranty to an official HTC service center, what are my chances that they repair the phone if I just say it died for example during software upgrade?
Thanks
lottery mate..
Sent from my HTC One using Tapatalk 2
I am feeling lucky!
Depends on country/replace center/staff. So it is really like a lottery
Also, a JTAG will open up the phone to the extent of physical damage, if you get turned down from HTC Warranty THEN go with JTAG.. however even then JTAG is known to cause problems for network lock/etc..
I have packed up my phone and sent it up for a repair. It is not physically damaged or serviced by 3rd party, so we will see what happens
Usually if a phone is completely nonresponsive, as it would be here, they will just replace the motherboard and be done with it.
iElvis said:
Usually if a phone is completely nonresponsive, as it would be here, they will just replace the motherboard and be done with it.
Click to expand...
Click to collapse
This phone actually has faulty camera ("pink" syndrome). They have told me that they do not replace camera modules, but whole phone.
However, in the meantime, I bricked it
SpineSurgery said:
This phone actually has faulty camera ("pink" syndrome). They have told me that they do not replace camera modules, but whole phone.
However, in the meantime, I bricked it
Click to expand...
Click to collapse
I did the same... I had just the pink camera and haven't send to repair and now it's bricked. No choice.
Is your phone under warranty? Did you send it for a repair?
Just to update you...
My phone was repaired and is sent back to me.
It also had "purple camera" problem,but they only replaced camera (not the whole phone). But OK. I suppose I will get new 24 month warranty because they replaced mainboard.
SpineSurgery said:
Just to update you...
My phone was repaired and is sent back to me.
It also had "purple camera" problem,but they only replaced camera (not the whole phone). But OK. I suppose I will get new 24 month warranty because they replaced mainboard.
Click to expand...
Click to collapse
So .. did they fix the phone too?
Yes.. status says "replaced: mainboard, speaker, camera"
Good news )))

[Q] Sending my phone in for repair under warranty

Hi,
So about a few months ago I noticed that whenever I took pictures on my phone's camera in dark lighting, there is some purple-ish tint throughout the whole image, most noticeably around some of the edges of the photo. I had heard about the purple tint problem in the HTC One, but never thought it could occur in the Butterfly S! Silly me thought it was maybe a firmware problem and that it might just fix itself, but recently I read that no, it is indeed a hardware problem. I definitely want to get this fixed.
My question is how do I go about sending my phone in through warranty? I live in the US but I bought my phone in Asia (since the phone was never available here). Can I just call the HTC center in the US and will they know about the phone and be able to fix it? Or will I have to go through the hassle of sending the phone all the way back to where I bought it from?
Thank you.
You'll need to ship it in and also pay a 20$ Global Warranty Fee since it's a Taiwan-only device (I'm told the same thing applies if you repair it in Taiwan or wherever you purchased it. Repair takes around 2 weeks. Important to note that the warranty is from manufacture date otherwise you will need to show them proof of purchase.
I'm currently considering this for my headphone jack problem as well.

Purple glare from the Camera?

Hi all.
Every time I go into the Camera, when I aim towards a dark object ( black clothes, dark area ) it goes purple, would anyone know why it does this?
I tried to upload a photo but it isn't letting me.
That's the common issue with the HTC One M7. I had it too, gave the phone to the service center and got it repaired under warranty. I think they changed the camera module, now my phone clicks pictures without the purple/pink colors.
Sent from my HTC One using Tapatalk
Mine isn't under warranty anymore. No way to fix it?
aussiesausage said:
Mine isn't under warranty anymore. No way to fix it?
Click to expand...
Click to collapse
You can send it anyway and will get a quote for the repair, - it will cost you
aussiesausage said:
Mine isn't under warranty anymore. No way to fix it?
Click to expand...
Click to collapse
Actually mine was out of warranty also. If you live in Sydney there's a store called fonebiz which my mate showed me to. Had the same issue purple tint in dark lighting so I took it to them and explained my problem. Didn't even have to show the receipt or anything just gave them my name address and picked up the phone the next day. Got a refurbished HTC which was pretty much brand new. You should definitely give them a shot, was the best service & they took it under warranty when it expired plus it was free! They have online repairs too so you can just send it away for fixing. If not look for a local store around that does it for a cheap price

Categories

Resources