Database Develop

Gear Live Charging cradle broke watch - Samsung Gear Live

After being ultra careful with the charging cradle because of the problems reported prior to release of the cradle snapping the back of the watch it would appear the cradle has snapped the plastic off just where the mic is.
Have contacted Google to request a full refund as I have no confidence this issue will be resolved, please bear in mind how easy it is to damage the watch with the cradle charger and take great care.
I will keep you informed of the progress with google, and I intend to wait for the MOTO360.

I had the same issue a few days ago with the charging cradle chipping away plastic on the opposite side from the power button. I've just received a replacement though I'm concerned that this will happen again with regular use.
I'm very tempted to file down the plastic clips on the charger a little bit so it's not as tight on the watch frame and easier to remove. I don't understand how when they test the screens and buttons of devices thousands of times that this wasn't something brought up in development.

Should have been a magnet charge like in the LG G watch. Nice going Samsung.
Ian B

I heard of people breaking the watch with the charger even before I purchased the Gear Live.
Me I Try to be very careful but I do not go out of may way inspecting the mounting holes, if they ever broke I am not sure I even notice.
I keep looking on eBay hopefully a "better" replacement charging adapter.
Other than this issue and the fact that the battery life sucks I have no problems with my Gear Live.

AstroDigital said:
I heard of people breaking the watch with the charger even before I purchased the Gear Live.
Me I Try to be very careful but I do not go out of may way inspecting the mounting holes, if they ever broke I am not sure I even notice.
I keep looking on eBay hopefully a "better" replacement charging adapter.
Other than this issue and the fact that the battery life sucks I have no problems with my Gear Live.
Click to expand...
Click to collapse
How much time are you seeing on your watch I have mine on for about 17 hours medium usage and still 45-50%
Sent from my SM-G900V using XDA Premium HD app

Crsdr37 said:
How much time are you seeing on your watch I have mine on for about 17 hours medium usage and still 45-50%
Sent from my SM-G900V using XDA Premium HD app
Click to expand...
Click to collapse
About the same

Jonnibravo said:
After being ultra careful with the charging cradle because of the problems reported prior to release of the cradle snapping the back of the watch it would appear the cradle has snapped the plastic off just where the mic is.
Have contacted Google to request a full refund as I have no confidence this issue will be resolved, please bear in mind how easy it is to damage the watch with the cradle charger and take great care.
I will keep you informed of the progress with google, and I intend to wait for the MOTO360.
Click to expand...
Click to collapse
Mine broke a couple of days ago as well. Waiting for the replacement now.
After explains that my watch was physically broken, the Google support person asked me if I had tried trouble shooting. WTF
I have to say I am disappointed in Samsung right now.

shikem said:
Mine broke a couple of days ago as well. Waiting for the replacement now.
After explains that my watch was physically broken, the Google support person asked me if I had tried trouble shooting. WTF
I have to say I am disappointed in Samsung right now.
Click to expand...
Click to collapse
I got following reply for my email to Samsung about extra charging kit.
---------------------------------
Dear _________,
Thank you for contacting Samsung Direct.
I understand that you are wanting to purchase an extra charger, for the Gear Live watch, and you are wanting to know where you should buy it and how much it will cost.
I would love to assist with this inquiry, but unfortunately, Samsung has not started selling accessories, for this product. It will take between 2-4 weeks, before Samsung starts offering accessories, for this product.
I apologize for any inconvenience.
If for any reason the information we provided did not resolve your issue, we have various contact channels that are available to assist in resolving your concern.
For Immediate assistance with a live agent,
you can chat with us
here
Samsung’s Social Media Team is available to assist with providing up-to-date information or answering
questions 9AM to 10PM EST (Mon – Fri).
Visit us on Facebook
Visit us on Twitter
For support by phone, you can reach us at 1-800-SAMSUNG
Thank you for being aSamsung Customer!
Samsung Online Support
Kind regards,
Keina
SEA eCommerce
Email Support Team
SAMSUNG Customer Support Center
Our Customer Support Team loves feedback! Share your thoughts on this response by completing the survey at the bottom of this page.

Just a quick update for you on the Gear Live, I pointed out the sales and goods act UK 1979 and they immediately agreed to refund my money going to wait for the MOTO360 and buy a second hand LG G watch online.
Enjoy your watch guys hope this does not happen to you!!!

My charger just broke minutes ago...
Same plastic pin as the others (opposite of power button)
I bought mine a month ago and was using charger once a day very very carefully after seeing pictures of cracked watch.
So I don't really understand. Plastic must be really really weak to break like that.
I am going to call Google but I am afraid that a replacement dont hold longer :crying::crying::crying:

So... I am not quite happy.
I called Google and like most big companies for France I ended up in a hotline in Morocco or Tunisia...
The person over the phone didn't heard me well (I didn't either) due to a bad SIP connexion I think (noise, small cut...)
And also she didn't understand me well... I wonder if she ever sees a gear live once... (might help)
First she told me to contact samsung because it was not Google product but I told her I bought it from play store so she put me on hold to get informations.
She asks me if I ever misused it... and then she told me that they were going to replace the entire package including THE WATCH.
I told her it was stupid because the watch has no problems at all and I love it and I have installed plenty of apps and most of all I have put a screen protector on it... and the only problem is that stupid piece of plastic design by a sick ingenier that must cost 1$ to build.
She put me on hold again and she confirm to me they have to replace the watch !
So be it.
Here is the mail that I receive from Google... I had to reenter my credit card number, hope they don't charge me by mistake (in French sorru guys) :
Objet : RE: [********************] Phone Call Follow-up
Bonjour Nicolas,
Suite à notre conversation par téléphone, je vous laisse la procédure de garantie a suivre, je vous prie de bien la lire.
Cliquez sur le lien ci-dessous pour commander votre article de remplacement sans aucuns frais.
Si vous ne disposez pas d'un compte Google Wallet, vous êtes invité à vous inscrire. L'article de remplacement et la livraison ne vous sont pas facturés, mais une demande d'autorisation de prélèvement d'un montant équivalent au prix de vente total de l'article et aux frais de port peut être effectuée sur votre carte de paiement. Le numéro de suivi de votre retour figure sur le bordereau d'envoi ci-joint. Utilisez ce numéro une fois votre colis expédié pour savoir s'il est arrivé dans notre entrepôt. Une fois votre article reçu, la demande d'autorisation de prélèvement disparaît sous 14 jours ouvrés.
Veuillez suivre les instructions ci-dessous pour commander votre nouvel article et nous retourner l'ancien :
Étape 1 : commandez votre article de remplacement [Time-Sensitive]
Veuillez cliquer sur le lien ci-dessous dans les 24 heures suivant la réception de cet e-mail pour commander votre article de remplacement :
https://checkout.google.com/inapp/frontend/app/buy?jwt*********
À propos de la commande de votre article de remplacement :
• Le lien ci-dessus n'est valable que pendant 24 heures.
• Sélectionnez votre mode de livraison gratuit préféré.
• Vous recevrez bientôt un e-mail avec un numéro de suivi pour la commande de votre appareil de remplacement.
• Assurez-vous d'être connecté avec le même compte de messagerie électronique que celui utilisé lors de l'achat de l'article d'origine. Si vous ne disposez pas d'un compte Google Wallet, vous êtes invité à vous inscrire.
• Vous devez commander l'article de remplacement depuis un ordinateur. La procédure de commande ne fonctionne pas sur les téléphones mobiles ni sur les tablettes.
Étape 2 : emballez l'article que vous retournez
• Imprimez le formulaire d'autorisation de retour de marchandise (ARM) et le bordereau d'envoi prépayé ci-joints.
• Placez tous les éléments d'emballage et les accessoires de l'article d'origine dans un colis, accompagnés du formulaire ARM imprimé.
o Assurez-vous de rétablir la configuration d'usine de votre appareil afin de préserver votre vie privée, et conservez la carte SIM, le cas échéant. Toute carte SIM renvoyée avec l'appareil est détruite.
Pour consulter des instructions indiquant comment rétablir la configuration d'usine de Chromecast cliquez ici.
o Vous pouvez réutiliser le colis dans lequel vous avez reçu l'article d'origine ou de remplacement. Vérifiez que tous les éléments sont bien calés. Retirez ou recouvrez tout ancien bordereau d'envoi qui se trouverait sur le colis.
• Fermez le colis, puis collez le bordereau à l'extérieur.
Étape 3 : expédiez l'article que vous retournez
Déposez le colis dans une agence UPS ou auprès d'un point de dépôt agréé par UPS situé à proximité. Rendez-vous sur UPS pour rechercher un point de dépôt de colis à proximité.
Remarques importantes :
• Veuillez retourner votre article en utilisant le formulaire ARM joint dans les sept jours suivant la réception de l'article de remplacement.
• Dès que nous aurons reçu votre article et que le personnel de notre entrepôt l'aura examiné, la demande d'autorisation de prélèvement sur votre carte de paiement sera supprimée, le cas échéant.
• Votre article et tous ses accessoires doivent nous être retournés comme neufs.
• Vous devez prendre les mesures de précaution raisonnablement nécessaires lorsque vous nous retournez l'article.
• Des frais peuvent s'appliquer en cas d'éléments endommagés ou manquants.
• Le cas échéant, nous nous réservons le droit de réduire la valeur des éléments retournés en y soustrayant l'avoir promotionnel.
BIEN COMPRENDRE LES CONDITIONS DE LA GARANTIE
Des frais supplémentaires pouvant atteindre la totalité du prix de votre article peuvent vous être facturés si notre centre de maintenance détermine que le problème de l'appareil retourné n'est pas couvert par la garantie. Avant de commander votre appareil de remplacement et d'envoyer votre article pour que nous l'examinions, référez-vous à la carte de garantie fournie dans l'emballage ou au site Web du fabricant pour en savoir plus sur la garantie limitée.
Pour toute question, n'hésitez pas à répondre directement à cet e-mail, je serai ravie de vous venir en aide.
Cordialement,
Wissal
L’équipe Google.
Click to expand...
Click to collapse

Received the new watch.
Reinit the old one. Paired the new one and did system update... It was a pain in the *** because version on watch was pretty unusable before update. I had to reboot phone and watch quite times to get the pairing to work.
Now I sent back my watch by UPS to Google... so operation is over for now until cradle broke again.

After being very careful removing the charging cradle the latch on the phone chipped and now the charging cradle wont click in. Is this covered under warranty?

Probably...
Mine got cradle broked but no problem for warrantly...
Anyway welcome to the club
Call google they send you an other one.
Still no news from samsung to buy spare or event better newly designed cradles like this one
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Mine just broke too, weeks and after seeing the reports on Android Police etc was being super careful. Screw Samsung's build quality. Google Play said they'd replace the device, but I'm going to push for a refund given the Moto 360 and another LG watch are due next week. I also had the silver finish on the watch strap starting to come away.
Shame really because Android Wear is awesome.

Contacted Google and they said it is covered under the warranty so getting a replacement. Had to use a rubber band to keep the charging cradle on! haha Hopefully, I will have better luck with this one. They need to find a better way to charge, like wireless or magnet, because the latch is horrible!

Yeah my replacement is arriving tomorrow, so at least Google seems to be on top of replacements. The guy did ask a few times if I broke it myself or accidentally. Err, no.
I might just sell the replacement without opening it. I don't know why I trusted Samsung. Go watchless for a few weeks and see what next week brings.

lozzd said:
Yeah my replacement is arriving tomorrow, so at least Google seems to be on top of replacements. The guy did ask a few times if I broke it myself or accidentally. Err, no.
I might just sell the replacement without opening it. I don't know why I trusted Samsung. Go watchless for a few weeks and see what next week brings.
Click to expand...
Click to collapse
Got my replacement. Kind of surprised this was covered under warranty, thought I would have to argue about it with google. Hopefully, this will last longer!

I think Google is really aware (off the book) of this problem.
I am sure that in next weeks to month numbers of replacement is gonna blow but without precise official numbers they are going to Keep it very quiet because they don't want a craddlgate.

Mine arrived yesterday, super fast response from Google.
I really missed Android Wear for the last couple of days so I *really* want to open it up and get back to it.. but I also *really* want to sell it full price boxed and get the LG R watch instead.. it looks so nice.. but.. that means waiting...

Related

Hi everybody, I want to sell my s730. It is in near mint condition, if you want some pics please write your email adress. The price is 250 euros. I bought it from ebay so I haven't receipt for warranty but I can assure you that it works GREAT and FAST.
2 GB MicroSD included!
I provide EU standard charger only. No original Box.
Windows Mobile 6 standard.
The phone languges are: US English, UK English, Cestina, Polski, Romana, Eλληνικά, Magyar, Portugues, Nederlands, Turkçe, Slovencina
XT9 Languages: English, Italian.
Please ask for shipping costs telling me the city where you live.

price reduced to 200 €

how much to ship it to uk mainland

italian post is very expensive, 25 euros for s&h.
you can pay with confidence thru paypal.
If you live in the uk, I will provide you an UK CHARGER instead of the EU standard.
thanks for your interest.
*** 200 + 25 = 225 € -------> 180 GBP ***

up!!
c'mon people, only 200 euros, it's in near mint condition!!!
contact me! I can't sell it in italy cos it hasn't italian language, but it has english!!! works very well!

im very interested
1. it doesnt come with the box but what of all the things it came with?
2. how much is that in usd
3. how much to ship to medley florida
4. the pics.... [email protected]
thanks in advance

I sended you an email.
however best price for usa is 330 usd including s & h.
thanks.

Ciao
Moolto interessato
qualche foto??

ciao, sono di milano interessato. Vorrei avere foto e sapere se puoi scambiare a mano.

superpaga fammi sapere se hai ancora il telefono e lo vuoi vendere.

so how much shipped to Jena, Louisiana? and please send tagged pictures of the phone to [email protected] ....

hi superpaga86, nice to meet you;
1 the device is still avalible?
2 are you italian, and live in italy? me too
where do you live? i'd like to buy your device but prefer trade by hands.
ciao superpaga86 piacere,
lo smartphone è ancora in vendita?
sei italiano? pure io, dove stai più o meno, magari potremmo scambiare a mano, il s730 è davvero un bel device quanto saresti disposto a farmi come prezzo?
thanx
grazie per l'attenzione

Hi all
I just get a HTC Touch Pro for a month a want to sell my Kaiser Maybe i'm gonna buy the last HTC HD...
If someone is interested on my Kaiser, leave me a PM. I'm located near PARIS and can send it every where in France.
Greetz
Salut a tous
Ca va faire un mois que j'ai acheté le HTC Touch Pro et aimerais revendre mon HTC Kaiser Je pense me prendre le dernier HTC HD...
Si quelqu'un est interessé pour mon Kaiser, qu'il me laisse un MP. Je suis pres de Paris et je peux envoyer partout en France.
A bientot

Hey there!
Does anyone know where I can find screen protectors, cases etc. for Nexus 7 in Spain? Kinda desperate here, ´cause many accessories I have found in Amazon.com are not shipped to Spain.
Any help highly appreciated :angel:

megamoz said:
Hey there!
Does anyone know where I can find screen protectors, cases etc. for Nexus 7 in Spain? Kinda desperate here, ´cause many accessories I have found in Amazon.com are not shipped to Spain.
Any help highly appreciated :angel:
Click to expand...
Click to collapse
Look at amazon.es I bought my case and the OTG cable
Mira por amazon.es, hay muchos accesorios para tablet de 7" incluso venden el cable OTG
Saludos

Did you guys buy it in Spain? If so, can you point me in the right direction?

yo tambien busco, pero no encuentro nada, soys de htcmania no?

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.
To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions
If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477
We apologize for any inconvenience and thank you again for your order.
Thanks, The Google Play Team
© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA
Ordered 13th and I get this email
Sent from my SCH-I510 using Tapatalk 2

Same here
Gracias por la orden que has realizado recientemente con Google Play. Debido a la inmensa demanda, tu pedido de un Nexus 4 está atrasado y esperamos poderlo despachar en las próximas 3 semanas. Si has adquirido otros productos en el mismo pedido, éstos se despacharán separadamente y a tiempo. Te enviaremos una notificación cuando tu Nexus 4 sea enviado y acreditaremos los cargos por envío.
Para verificar el estatus de tu pedido puedes hacer click en el siguiente enlace en cualquier momento: https://wallet.google.com/manage/#transactions
Si, por el contrario, prefieres cancelarlo, responde a este mensaje y nuestro equipo estará encantado en asistirte. Asimismo, puedes contactarnos a través del siguiente enlace: http://support.google.com/googleplay/bin/request.py?hl=es&contact_type=devices_cancel_order&rd=1
Lamentamos los inconvenientes que esto haya podido causarte y te agradecemos por tu compra.
Saludos,
El equipo de Google Play
© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
Has recibido este anuncio como servicio obligatorio con información importante relacionada con tu compra de Google Play.
Click to expand...
Click to collapse

Got the same email.

Just got the same message. Google, seriously? I ordered at the exact same time as everyone else and now I have to wait 3 WEEKS?!
I'm tempted to cancel my order because this is unacceptable. Don't validate orders you cannot fulfill, it's as simple as that. Sheesh.
Order date: Nov 13, 2012 9:41:08 AM (Europe GMT+1)

I've just received the same email. These jokers need to learn how run a retail business, or employ an experienced third party to do it for them. I'm really angry.
Sent from my GT-I9300 using xda app-developers app

Same here, 16GB is pre-ordered. 8GB shipped, but that is for my friend

Got the same email. Have sent a very angry response to google. I was refreshing the page waiting for the release, and must have ordered 5-10 minutes after release and MY order has been cancelled?! Surely being one of the first to order I should have had my order processed first?!

Just got the email as well
Sent from my HTC Vision using xda app-developers app

What time did you guys order? My order went through at 10:49 AM UTC and I haven't got this email, and hopefully won't.

ahh great, now I'm afraid to check my email -_-
I knew getting the Nexus 4 would be to good to be true
welp, time to go to back to my ****ty as htc radar
I haven't gotten a back-ordered email yet, but I'm sure I ill

Just got the same email. Very very annoyed. If I knew the email address of anyone senior at Google I'd send them an email to let them know exactly how I angry I am. I don't expect this sort of f*** up from a company of Google's size.

Please mention your order time as well. Will Help create a meaningful pattern..
Sent from my Galaxy Nexus using Tapatalk 2

got one too man . . only got one email though and i had 2 seperate phone purchases so i might still have hope for one .first order was 8 45 a m second was around 5 p m . my friends screwed tho i guess . . imma be mad if they don't process mine and ship it for real though i was on top of this **** . . so mad at google right now its bad enough only having limited supply but backordering people who you already confirmed too? cmon google you guys made the F***** internet

Okay just called Google and here is the deal. If you ordered more than one then your should receive this email about back order regardless of the time that you ordered your phones. And among the people who ordered more than one, if you ordered them separately then you should be fine. So not sure what is the deal but looks like if there are multiple orders at the same time, then they are back ordered. I ordered them separately, so she said I should be fine.

ynnek63 said:
What time did you guys order? My order went through at 10:49 AM UTC and I haven't got this email, and hopefully won't.
Click to expand...
Click to collapse
Even ppl that bought it in the first minutes have it
---------- Post added at 08:52 PM ---------- Previous post was at 08:51 PM ----------
ceroglu said:
Okay just called Google and here is the deal. If you ordered more than one then your should receive this email about back order regardless of the time that you ordered your phones. And among the people who ordered more than one, if you ordered them separately then you should be fine. So not sure what is the deal but looks like if there are multiple orders at the same time, then they are back ordered. I ordered them separately, so she said I should be fine.
Click to expand...
Click to collapse
I ordered just one

ceroglu said:
Okay just called Google and here is the deal. If you ordered more than one then your should receive this email about back order regardless of the time that you ordered your phones. And among the people who ordered more than one, if you ordered them separately then you should be fine. So not sure what is the deal but looks like if there are multiple orders at the same time, then they are back ordered. I ordered them separately, so she said I should be fine.
Click to expand...
Click to collapse
FALSE i ordered 2 separate times whole different AM PM times too and got the email ..same email though and card

Same here I ordered around 3.30pm PST, but I only ordered one 16gb.

I purchased mine roughly 9:18 PST
again please don't be back-ordered, I'm calling a rep now

Same here ordered 8.27am UK time. Ordered 16gb with bumper, very annoyed
Sent from my Galaxy Nexus using xda premium

ilovesoad said:
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.
To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions
If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477
We apologize for any inconvenience and thank you again for your order.
Thanks, The Google Play Team
© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA
Ordered 13th and I get this email
Sent from my SCH-I510 using Tapatalk 2
Click to expand...
Click to collapse
and this...
http://www.engadget.com/2012/11/15/nexus-4-backordered/ :crying:

Having cracked my battery cover I am desperate to find a black replacement. Have tried a host of providers in China, Ebay, Amazon etc. No luck.
Anybody got any ideas where to buy??

Pickles871 said:
Having cracked my battery cover I am desperate to find a black replacement. Have tried a host of providers in China, Ebay, Amazon etc. No luck.
Anybody got any ideas where to buy??
Click to expand...
Click to collapse
Same on me ....
I find something in India, https://www.maxbhi.com/back-panel-cover-for-elephone-s8-black.html
but no foreign countries shipping

Many thanks for the information. As you say it doesn't look like they ship out of India and they don't say they have stock but can order them.
All the suppliers I have contacted say that they are not available at the moment and doubt that they ever will be.
Not great after sales backup to create a phone with a delicate glass back and then not provide any spares!!

I've also been looking all around but nothing available. In the interim I've made myself a vinyl skin to cover the cracks.

Any news on this?
I even accept a third party.

déçu
idem pour moi,cela fait des mois que je cherche,au début il y en avait sur aliexpress et maintenant rupture, c'est inadmissible et aucune réponse du site éléphone.