Help recover a lumia 720 if poss please - Windows Phone 8 Q&A, Help & Troubleshooting

its been one of those nights !!
My trusty old lumia 720 is on o2 Uk and Cyan became available today
currently the phone was running 8.1 dp but not update 1
as is the way the phone would not dl Cyan as 8.1 dp is blocked from recieving Cyan
tried to downgrade to 8.0 with NSRT but the software would not write to the Rom
reinstalled pc NSRT , ran the software and at 1% write, the process failed !!
NSRT as usual says power and vol down and click ok to recover on Pc
tried everything but the phone is now un responsive, appearing dead
no matter what i cannot get a flicker from it
my guess is the write process over wrote the start of the rom enough to stop a boot
i have had a dable with the NCS software but i am missing the top option ?? which is shown in the walkthrough
can any of you guys throw any light on or IF the phone is recoverable at all ??

It is very simple method dude.
1st install latest NSRT(WP8.1 compatible) with required drivers & tools.
Check your phone driver also Boot Manager driver sometimes it fails. check your .ffu online, download & write.

lumiamike said:
its been one of those nights !!
My trusty old lumia 720 is on o2 Uk and Cyan became available today
currently the phone was running 8.1 dp but not update 1
as is the way the phone would not dl Cyan as 8.1 dp is blocked from recieving Cyan
tried to downgrade to 8.0 with NSRT but the software would not write to the Rom
reinstalled pc NSRT , ran the software and at 1% write, the process failed !!
NSRT as usual says power and vol down and click ok to recover on Pc
tried everything but the phone is now un responsive, appearing dead
no matter what i cannot get a flicker from it
my guess is the write process over wrote the start of the rom enough to stop a boot
i have had a dable with the NCS software but i am missing the top option ?? which is shown in the walkthrough
can any of you guys throw any light on or IF the phone is recoverable at all ??
Click to expand...
Click to collapse
The Nokia Software Recovery Tool is a funny thing. I've been using it a lot the last few days, and I've had lots of problems. I used it on a 1520. The USB recognizes the phone and when it restarts to install the software the PC doesn't recognize the phone. That happens on ONE of my two USB drives.
When I used it with my 1020, the NSRT didn't even recognize the phone. The PC did because it opened up the WP app automatically but NSRT said "Please Connect Phone" still.
All of these problems were solved by simply using a different PC and that is my advice to you. If that doesn't work, take it into a Microsoft Store.

Related

[Q] unable to get kies working on w7 64, tried everything how can I flash firmware?

Hi all,
I am unable to get Kies to recognise my galaxy s (when in Kies mode) or windows for that matter. I've tried installing the samsung usb drivers etc using the latest version of kies, still doesn't work.
What options do I have now in terms of firmware flashing? (I'm not installing 32bit xp just to flash my phone)
Cheers
if you search the forums you will find your answer, which will be along the line sof using Odin, very easy to use, so good luck and enjoy.
win7-64bit and kies connection semi-working method
I've tried almost all methods mentioned on different forums...but since i'm unwilling to mess to much around i've opted for this way:
using latest kies 1.5.3. 80something... on win7 64 bit..
remove the lockpattern from the phone if yo uhave it enabled
install kies...remove the kies autostart option and the kies trayagent
do the repair drivers and reboot
ones the bios screen is done..have the phone unlocked and connect to pc/laptop
wait and wait some more after login to windows..
one most occasions windows will finally tell you it have a new device ready for you...then open kies and life is good.. at least until like in my case the laptop goes into powersave mode and the connections are broken and I have to do the reboot step again
the firmware update from jf__ something to jm__ something was a hassle...but after a few attempts to run it the darn thing finally worked..
hope this helps
thanks for the help b, tried it but didn't work
I think the official word from samsung is that kies does not support windows 7 64.
Seriously regret ever getting this phone.
ardll said:
thanks for the help b, tried it but didn't work
I think the official word from samsung is that kies does not support windows 7 64.
Seriously regret ever getting this phone.
Click to expand...
Click to collapse
i am with win7 x64, fine here
using odin to flash rom is dam easy job.
Kies updated to _82 today.
the _82 update fixed closing the firmware updater for me that was in the last 2 builds on win7 x64 , it promptly closes having not used up more than 33mb ram when I click cancel or close after checking for new firmware, previously it billowed up to over 1300mb use and really flawed my system until it, kies and the connection manager were terminated fully.
http://www.samsung.de/de/support/detail.aspx?aguid=47e29085-4dff-4b5c-b8ab-dd9b9c8b70f8&dl=software
try the new PC Studio software for SGS
download link and detailed info on SGS wiki, click my link

[Q] device not recognized :(

please help me :- after our long wait for 2.2 to become avail for my galaxy s i was over the moon when i was 'allowed' to upgrade but to my horror when downloading to the phone windows vista decided it didn't recognize my device and terminated connection.
ive tried a few things since to try to rectify , i've deleted then reinstalled kies , kies was also telling me to go into recovery mode which my unit doesn't do , the phone & pc communicate fine to upload & download reg media etc it just seems that when digging android is doing his thing on my screen the pc decides NO!!!!!.
Also after each attempt to upgrade the phone seems to be un-affected and will boot & work without any problems.
As i said before please help as i bought android rather than sellout to you know who and all my 'i' mates are laughing.........
i'm desperate guys please help or point me in the right direction.
ongy69 said:
please help me :- after our long wait for 2.2 to become avail for my galaxy s i was over the moon when i was 'allowed' to upgrade but to my horror when downloading to the phone windows vista decided it didn't recognize my device and terminated connection.
ive tried a few things since to try to rectify , i've deleted then reinstalled kies , kies was also telling me to go into recovery mode which my unit doesn't do , the phone & pc communicate fine to upload & download reg media etc it just seems that when digging android is doing his thing on my screen the pc decides NO!!!!!.
Also after each attempt to upgrade the phone seems to be un-affected and will boot & work without any problems.
As i said before please help as i bought android rather than sellout to you know who and all my 'i' mates are laughing.........
Click to expand...
Click to collapse
It might be your antivirus or any other program using/ connected to your phone other than kies.
You can do few possible things, of I can think of
1. Turn off your antivirus during upgrade
2. use another USB cable
3. restart the mobile
4. check if you can copy/ paste files from/ to mobile/ computer
5. If yes, you should be able to upgrade through Kies
6. Sometimes Samsung server is down
If it doesnot help, let me know
many thanks I will try this asap
well ive tried the anti-virus & firewall thing with no effect,is there a coinsidence that my model doesn't have 3 button reset and this problem? unfortunately im not pc savy enough to know where the files are on the pc to copy n paste. i did try a diferent cable & after each attempt to ugrade & device not recognized the phone will only start after ive whipped the battery out ...........................so once again any help would be great , thanks.
ongy69 said:
well ive tried the anti-virus & firewall thing with no effect,is there a coinsidence that my model doesn't have 3 button reset and this problem? unfortunately im not pc savy enough to know where the files are on the pc to copy n paste. i did try a diferent cable & after each attempt to ugrade & device not recognized the phone will only start after ive whipped the battery out ...........................so once again any help would be great , thanks.
Click to expand...
Click to collapse
Dear I am not sure what wrong there, as you said 3 Button combo is not working, I would suggest to enable it 1st from here
http://forum.xda-developers.com/showthread.php?t=810686
Once it is working, you will be able to flash/ install any firmware
maybe If you open Kies as Administrator, it might solve your problem or 1st repair the windows using windows CD and then open kies as Admin and try the same process. I hope you understand I am just guessing what might be the problem with your PC

9001 wont update through kies

Just bought this galaxy 9001 phone, and installed kies.
Kies says there is an update for the phone, so sure i want to update.
Kies download firmware fine, but the phone dosnt update , now 3 try waited for 1 hour now, and the update meter is still 0 %.
The phone shows " Downloading do not turn off target " .
Well anybody , am i missing anything here.
My latest wave 8500 updated fine trough kies.
ps. did af total reinstall after disposing my old wave phone.
please help.
Try to reinstall the drivers in kies.
There is a option connection problem.
Try another usb port.
Try another cable.
If you got the option, try anther pc/laptop
Sent from my GT-I9001 using XDA App
Same thing happened to me the first time ever i tried to update through kies, i can suggest the same thing suggested by outbrood: try using another usb port or another pc.
Sent from my GT-I9001 using XDA App
I had exactly the same.. stop using Kies and go for Odin!
ok Tried on my wifes pc today, and the same thing happens. i can see kies is downloading, and preparing, the phone turns on with a little green guy, and now stock at 0%. the pc isn´t frozen, and taskman tells my both kies and firmware update is running.
How long does it normaly take to update the phone. im at over 1 h. now and nothing had happend.
About odin, is future update through kies still possible.
Remember my old wave phone, after manualy update , kies then complaind about not been able to update to my phone, cause wrong firm installed.
Yes but what does it care? Kies is known as a bad flashing tool. Odin is much better.. If you are using Win7 x64 you can forget using Kies properly. I suggest you just backup your numbers using kies and then start using Odin.
Odin is much better. Kies bricks phones.
sent from my Nexus S
picorama said:
ok Tried on my wifes pc today, and the same thing happens. i can see kies is downloading, and preparing, the phone turns on with a little green guy, and now stock at 0%. the pc isn´t frozen, and taskman tells my both kies and firmware update is running.
How long does it normaly take to update the phone. im at over 1 h. now and nothing had happend.
About odin, is future update through kies still possible.
Remember my old wave phone, after manualy update , kies then complaind about not been able to update to my phone, cause wrong firm installed.
Click to expand...
Click to collapse
When I first updated my phone through Kies it took about 15-20 minutes, if you want to update your phone using Stock Rom (that is the ROM you're trying to update throgh kies - you have to take note of the number and letters before updates) i advice you too to use Odin.
Ok ill give odin a go.
Does odin clear all settings and apps installed, like MultiLoader did when flashing my wave.
I know about falshing the right firmware, it was a ***** to get my hands on Danish firm to the old wave, hope i more luck finding the latest in danish for the Galaxy.
Right now im very very happy that i flushed that sammy wave the galaxy is so much faster and fun to use.
thanks for replying. Odin it is.
A friend just managed to update his SGS+ via Kies after 12 or something hours of failed attempts (he did try everything from drivers to USB port and cable)
The official update stopped mid-download at a random percentage every time.
His PC was running Win7 x64 and on his final attempt he used another computer with Win XP that did the trick.
The good thing after this adventure of his was that all the apps, messages and settings were kept.
wonder if a virtual xp inside win7 32bit , would do the job.
picorama said:
wonder if a virtual xp inside win7 32bit , would do the job.
Click to expand...
Click to collapse
Quite risky in my opinion, as USB has to be connected through virtualization layers. This might work without any issues but could cause severe problems as well.
I personally tried to connect with KIES from a Win XP vm running on Win7 x64 natively (with vmware Workstation) and it did not work properly.
Tried it several times and with various boots and settings.
But I may have been too impatient, on my netbook KIES also needed several attempts to get connected to the phone.
In the end, I flashed with Odin, that worked right at the first attempt.
If you have Windows 7 on 32 bits you can update via Kies.I updated my phone without any problems when I was using stock ROM.I now just use it for backup.
Windows 7 32 bit never faced this type of problem but yups my friend bricked his phone while updating through kies so be careful also

HELP MY phone is Bricked SPICE 410

Sad day today....all was well, tried to play around with Swap memory and then the trouble started,
First all the data on my SD card got wiped out !
After that the phone just went dead, no led when connected to charge,screen was dead no light, flicker of any sort, removed battery and tried many times still no luck...
suspected it could be a software problem so connected to to SUT, a phone was detected, tried completing the stock ROM reload, went to certain extent but then resulted in FAIL
Post that now I get a led red light when connected to charger but nothing else. does not go into download mode or battery charging animation.
Tried SUT once again but this time there is no phone detected.....
not sure if it is battery / handset problem....did the core areas in the phone get corrupted while playing with Swap ???
I partitioned using CWM, used Swapper2 app, all went well till I realised that data in SD was wiped clean.
Was on sharp mod...missing the phone badly...any help or guidance will be much appreciated...
Also will visit to service center help now that this phone is completely off SPICE stores ? yes it is still under "Warranty"
had to switch back to blackberry yucksss !!...for sometime I was infact trying to touch the screen
hoping to hear soon from you guys !!!!
First of all very sad to hear, My heartfelt condolences....
At this stage after trying SUT for multiple times, I think a visit to Spice service center is the only solution, please try it and update here
Be ready to part with your phone for a week atleast
BACK in BUSINESS
I got it Back folks.....thanks to SUT & Windows.....was breaking my head on what could be wrong...retraced back all my steps....
checked if the device has been wrongly configured by windows....went to device manager...lo I saw there was "Other Device" with something registered as Qualcomm CDMA. Deleted it...removed the usb and reconnected.....
Windows did a fresh installation of the device...after sometime I could see F drive of the device with image folder and all its contents....
Simply ran SUT once again, even now there was no display, just a gut feel everything will proceed smoothly....and yes SUT detected the device went through the installation. At one step it also asked if it could format F drive....I went ahead pressing OK....SUT finished successfully...after few anxious moments saw the familiar battery charging icon ......My day was made....and after few more anxious moments....I pressed power button to see SHARP Loading....my device is reborn again !
lesson learnt.....Don't play with SWAP mem, let the dev folks figure out and guide us...
If in any trouble keep SUT and preferrably Stock NB0 file handy.
Back in business folks !!
well done bro, was following your situation closely, so glad your phone is back to normal.
Sent from my SH8188U using xda premium
Glad that it works
Great job done
Sent from my Desire HD using xda premium
I will note your experience. Because I am a newbie who tend to do stupid things may be experiencing the same thing. Glad you can solved it and thanks for sharing.
Device still bricked
Hi, I have the same problem. My device (spice mi-410) suddenly stopped working. screen is blank, without power. It wont start in recovery or download mode. It wont charge. Only red led when connected to charger. That red led comes even when battery is not placed in the device and charger is connected. When i connect it to pc, windows detect it as HUAWEI Mobile Connect - Bus Enumerate Device in USB controllers. F disk is not visible nor can SUT detect it. Guess I am struck. This thing happened without me doing anything. It was working properly till night, just saw the device in the morning in this state. I had flashed official .nb0 few months back and the device was working flawlessly till now. Sending it to repairs to spice service centre is out of question (as it is out of warranty), nor those idiots know anything, they just gave me an estimate of INR 9k for repairs without seeing the device.
Any help appreciated.
9K OMG without looking at the phone
ya that idiot has fu***-up my phone earlier too. few months back my glass cracked, although the phone kept working fine. he changed the glass and returned the phone 2 months later, with all signs of ra**e been committed on phone. they never knew anything about the phone and were surprised to see such a huge device from spice. so they tried all there *tools* to pry it open before realizing that what damage they have done. my gps stopped working since then, they refused to fix it saying that as the phone has been *opened* (ra**d by them) it is out of warranty, although it was still under warranty.
And now this has happened.
Mod edit : dont use any abusive words its against the forum rules if u do need to use them i have edited ur post OK
forthe said:
Hi, I have the same problem. My device (spice mi-410) suddenly stopped working. screen is blank, without power. It wont start in recovery or download mode. It wont charge. Only red led when connected to charger. That red led comes even when battery is not placed in the device and charger is connected. When i connect it to pc, windows detect it as HUAWEI Mobile Connect - Bus Enumerate Device in USB controllers. F disk is not visible nor can SUT detect it. Guess I am struck. This thing happened without me doing anything. It was working properly till night, just saw the device in the morning in this state. I had flashed official .nb0 few months back and the device was working flawlessly till now. Sending it to repairs to spice service centre is out of question (as it is out of warranty), nor those idiots know anything, they just gave me an estimate of INR 9k for repairs without seeing the device.
Any help appreciated.
Click to expand...
Click to collapse
Hi Pretty similar to the problem I had, try and do the following
Try to use the newer SUT (1.8) version, search in this forum and you will get the link. If you are on it great.
Keep the nb0 file of any original rom - Spice GB on .32 kernel or Sharp GB on .35 kernel
connect the device with battery (hopefully charged well) to your computer, let windows detect it, launch your SUT, if you see a phone connected you are in luck !...just proceed with the next steps of by selecting the nb0 file, and selecting erase all user data.
SUT will prompt that your F disk is gone bad and do you need to reinstall it, select yes and let SUT do its stuff.
This will 100% load the ROM and F disk stuff and device will boot into the ROM once you finish.
In case SUT is not showing A phone is connected, restart your computer, ensure no other application is running, clear all earlier recognized devices in Device Manager and start fresh by connecting the device again.
vijayar said:
Hi Pretty similar to the problem I had, try and do the following
Try to use the newer SUT (1.8) version, search in this forum and you will get the link. If you are on it great.
Keep the nb0 file of any original rom - Spice GB on .32 kernel or Sharp GB on .35 kernel
connect the device with battery (hopefully charged well) to your computer, let windows detect it, launch your SUT, if you see a phone connected you are in luck !...just proceed with the next steps of by selecting the nb0 file, and selecting erase all user data.
SUT will prompt that your F disk is gone bad and do you need to reinstall it, select yes and let SUT do its stuff.
This will 100% load the ROM and F disk stuff and device will boot into the ROM once you finish.
In case SUT is not showing A phone is connected, restart your computer, ensure no other application is running, clear all earlier recognized devices in Device Manager and start fresh by connecting the device again.
Click to expand...
Click to collapse
hi
this is just my exp i had to use the old sutL3 which is the old 1.7.3
to flash the original India update of the 2.3 it did not work on the 1.8
this is based on my experience when i flashed back the orignal to sell the same and get the one V . I could be wrong do correct me if so but i did this just around 2 weeks back:laugh:
haree said:
hi
this is just my exp i had to use the old sutL3 which is the old 1.7.3
to flash the original India update of the 2.3 it did not work on the 1.8
this is based on my experience when i flashed back the orignal to sell the same and get the one V . I could be wrong do correct me if so but i did this just around 2 weeks back:laugh:
Click to expand...
Click to collapse
You could be right, if I recollect I infact flashed directly Sharp Stock ROM when I was facing the same problem. ....
btw how is HTC ONE V....you could have invested in a device with more RAM If I am not wrong this is with 512
vijayar said:
You could be right, if I recollect I infact flashed directly Sharp Stock ROM when I was facing the same problem. ....
btw how is HTC ONE V....you could have invested in a device with more RAM If I am not wrong this is with 512
Click to expand...
Click to collapse
hi
its ok budget buddy i didnt have much money and only the spice guy was giving me the buy back :laugh:
Phone not detected
I tried all the methods mentioned above on two different PC's. The Problem is that the phone is detected as "USB Input Device". The driver is provided by SUT. When it says device driver installed it shows as "usb input device" and the red notification LED glows. This happens whether or not battery is inserted. I charged the battery externally too.
Any Solutions?

G870 soft bricked, No USB Comm, stuck in boot with logo - need help please

I've been running NG3 rooted for 2 years w/ T-Mobile. Due to recent changes on the Tmobile network (they dropped 1900 and switched to b12 = 700a which the 870 can't acquire) I've been forced to move to ATT. When their SIM was loaded I could get 4gLTE so data and text worked, but couldn't make or receive any calls. The signal would drop entirely - no 4gLTE or bars.
I decided I'd try to reload the full NE4. The PC wouldn't recognize the phone via USB (new and old drivers tried). I tried 3 PC's same issue device unknown regardless of Samsung driver age. My wife has the same phone and same issue. Since USB wasn't being recognized (nor on my wifes 870) ODIN was out so I booted and tried loading via the SD card. Well I apparently bricked my phone attempting this. It won't boot beyond the SAMSUNG logo (thereabouts). I can't access the phone via USB. I can however use the bootloader (?) (v-up + pwer + home) and attempt to load from the SD card. I have several stock roms but I receive errors attempting to load these - " footer wrong" and " signature verification failure". I tried Downloading them again but md5 is good on them all
I'm not having fun... . Does anyone know how I can get my phone to load from the boot screen without these errors? I need to get my wife's 870 working too. Her phone can text but no calls (same scenario only I didn't mess here's up just yet). The boot screen on my phone still shows last up date NG3.
I 'm not concerned about being rooted or which version I land on anymore, I'd just to get it working again. Any help is much appreciated - thank you
for what it's worth talking to myself ... the USB cable I've been using for years and has always worked. Tried it on my wife's phone and didn't work but still thinking it's the PC unable to load the USB drivers. Bought 2 new phones. Tried the cable on the new phone - no drivers. Tried the new USB cable that came with the new phone and it worked fine. Used the new USB cable on my soft bricked phone and drivers loaded. I was able to use Odin to upload the OF3 revision to my G870 successfully. Now I'm looking for a way to root it.
any links please?
You can search for "wonder share mobile go" and find how to root with it.
OMG - That was amazing. It rebooted a few times but "SUCCESS". I can't believe all the steps we go through on XDA (and I love XDA) to root a phone but this was 1 click = done. The OF3 can easily be rooted with this software. I uninstalled it (cause I don't trust it) but the root remained and I'm rocking and fat happy.... AND the KNOX = 0
ON THE OTHER HAND - the software soft bricked my Moto G5 Plus. It's not all it's cracked up to be. I contacted the company and it really seemed to me the person responding couldn't read English. Their responses were incoherent and didn't approach the subject at all. Like they were from another country. Yeah.. one of those companies who rely on foreigners to handle their tech support. I'll never use that software again - not trust worthy and the techs are clueless
Thank you very much

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