moto X battery stuck at 10% charge - Moto X Q&A

Hello,
My moto X, purchased about a month ago now does not charge beyond 10% (see attached screenshots)
I'm using the vendor supplied charger and cable,
I've booted the phone into Safe mode and turned on Flight mode and charged the phone for over 6 hours, still no luck.
The charger or the back of the phone doesn't seem to be heating up too much either.
The phone did get a bit damp over a weekend trip, and since then has been behaving this way.
The phone if basically on life support - running off the charger all the time.
If the phone is turned off (while on charge), I get a white screen with the battery icon and a '?' in the center - does this indicate anything?
I'm trying to figure what my options are here - other than sending it back to the vendor.
Thanks and regards,
Joel

smooth_penguin said:
Hello,
My moto X, purchased about a month ago now does not charge beyond 10% (see attached screenshots)
I'm using the vendor supplied charger and cable,
I've booted the phone into Safe mode and turned on Flight mode and charged the phone for over 6 hours, still no luck.
The charger or the back of the phone doesn't seem to be heating up too much either.
The phone did get a bit damp over a weekend trip, and since then has been behaving this way.
The phone if basically on life support - running off the charger all the time.
If the phone is turned off (while on charge), I get a white screen with the battery icon and a '?' in the center - does this indicate anything?
I'm trying to figure what my options are here - other than sending it back to the vendor.
Thanks and regards,
Joel
Click to expand...
Click to collapse
Your description of the issue, as well as the "?" in the battery icon suggests a hardware failure to me.
Give it a while longer to completely dry out since you admit that you got it "damp". I imagine that is what led to your issue. You might get a warranty replacement, but the warranty DOES specifically exclude water damage. If they determine that water damage was the cause, it is possible they would deny your claim. Most phones have an indicator inside that will tell them if it has gotten wet.
Good Luck :good: Hopefully it starts working fine after you let it dry completely out for a while longer.

Related

tilt totally dead, cannot recharge, cannot turn on, help.

hi, new member here.
bought my tilt on 10/4/07. has been flawless since that time.
used the nav quite a bit during a road trip, used a cig lighter usb charger.
got home and my battery was at roughly 40%.
put it on the charger at night went to sleep. in morning disconnected it at 8 am. shortly after i arrived at work i got the critical battery low chime. checked and it had like 7% battery life.
figured i didnt plug it in right, or it got knocked loose some how and didnt get charged.
put it in flight mode to minimize battery usage. left work at 2 30 pm (4% battery life) and put it on the car charger. got home and put it on the HTC supplied wall charger. light turned amber, so i assumed it was charging.
checked an hour later and turned phone on, it said 0%, and immediately died. left it on the charger for a few hours and the light was still amber, turned it back on and again 0% and phone immediately died and did a soft reset on its own. i turned the phone off and left it on the ac charger, took out the sim card and put it in an old blackberry to use while the battery was charging.
its been on the ac wall charger for the last several hours, i checked and the phone is totally dead, cannot turn it on, and the LED at the top is now RED.
what is the problem here? why wont this thing charge?
thanks in advance, i have alot of critical info on this device and any help would be greatly appreciated.
i cannot hard reset because i cannot turn the flippign thing on....
Does it charge when you connect it to your computer? If it does, then your charger is toast. If not, then it's probably the phone itself.
I'd try a different charger first. If that makes no difference then a different battery. If that still does not make any difference then time to exchange it.
Lidberg said:
Does it charge when you connect it to your computer? If it does, then your charger is toast. If not, then it's probably the phone itself.
Click to expand...
Click to collapse
connected to either the computer or the wall charger, the LED thats normally amber when charging, and green when charged, remains red.
I had something very similar happen to my wizard.
And as weird as it sounds, the only fix was to charge the battery in a friends wizard on his charger. I'd check the battery if possible.
Could be the battery. Know any place or anyone that will let you try a charged battery? If not, you might have to go in to an AT&T store.
i think i got it working. did some reading/browsing...
took a usb wire and cut the mini usb head off. dissected it and found the the red and black charging wires. took out the battery and held the leads to teh battery while the other end was plugged into a USB/AC adapter wall charger from a old blackberry. after manually charging the battery for several minutes, i put the battery back in the phone and the phone started up. now it seems to be charging off the wall charger and the led is now amber from red.
thanks for all your help/suggestions.
well it worked briefly. the amber light has gone back to red and it seems that the battery is not charging.
dont know what happened to my perfectly functioning phone.
tiltyoself said:
well it worked briefly. the amber light has gone back to red and it seems that the battery is not charging.
dont know what happened to my perfectly functioning phone.
Click to expand...
Click to collapse
Repeat this proceedure but this time do not turn the phone on, just plug it in to the wall charger once you have zapped the battery again.
Turning your phone on probably just caused the already recovering battery to die whiles it is trying to take on a charge.
It is mentioned quite a lot on the boards that Li-Ion Batteries do not like being over disscharged and there is usually a little protection circuit in the battery to provent complete disscharging although this circuit may be on board the phone. Completely disscharging a Li-Ion cell will kill it stone dead and it will need replacing.
When you took the battery out and so called jump started it with your flying leads, this possibly reset the little protection circuit in the battery so it can now take on a charge. I feel that once you turned on the phone, this was to much for the already depleted cell to take and possibly re-tripped its inbuilt circuit.
If you do manage to recover you cell, in future it is good practice not to let the battery go below about 25%. Li-ion cells are generally happy being top off regularly.
I hope this helps buddy
Do let us know!
Cheers
C.
thanks, that was very helpful.
ive tried defibrillating this battery out of the dead several more times to no avail.
ill try it one more time when i get home from work, if its a no go i will go to teh att core store. the phone is 6 weeks old, dont know what they can do for me if the battery is toast...
That Sucks! I hope they'll give you a new battery.
tiltyoself said:
thanks, that was very helpful.
ive tried defibrillating this battery out of the dead several more times to no avail.
ill try it one more time when i get home from work, if its a no go i will go to teh att core store. the phone is 6 weeks old, dont know what they can do for me if the battery is toast...
Click to expand...
Click to collapse
I had exactly the same problem with my battery. It came on though after a day. Although the battery life after this happened went down to 10hrs max on standby. I sent the phone back and got a new one and now all is fine.
This is a problem that affects almost all makes of phone. There are three (main) causes of the problem:
1.
The battery charge drops too low to allow the charging circuit to recognise a battery is even in place (red no charge light stays lit)
possible solution:
http://forum.xda-developers.com/show...22&postcount=6
(in the end very similar in the end to the USB wire used in post above)
2.
A faulty battery (but if you can charge it using a cut usb cable or using a couple of AA batteries this may not be a faulty battery.
3.
A faulty charger OR a charger not delivering 5v at 1000mA as the OEM one does. Many chargers that are used for other phones or generic chargers only deliver 500mA. This is not enough when your battery drops very low. (these chargers are OK for occasional use but I do not advise using them regularly particularly if the no-charge syndrome has shown itself)
4.
A faulty USB connection on the phone. I have now seen a couple of reports where the fine wire connections in the phones USB port have become bent out of place.
Number 4 above is at least possible for the OP as it seems the battery will charge using a cut USB cable but not when either the PC USB cable or mains charger is connected. A USB port on the phone with a a bent internal contact would explain what's happening.
A previous poster was able with a needle or similar to bend the contact back into place.
Mike
i had the same problem with my phone.
put it in the charger overnight and woke up in the morning and couldnt turn on the phone with blinking red light. I don't know if my battery was over-drained though. I went to AT&T and was playing around with their charger and new battery and somehow the so-called dead battery started working again. They changed the SIM card on my phone there and then i haven't been able to use the phone since. I've changed the network to GSM instead of Auto setting under Phone Options which allows us to make calls; but now I can't connect to 3G network.
Charging thru mini usb
My phone started to exhibit similar problems...plugged in but no charging of the battery. I finally realized that my mini usb connection on the phone has been compromised (bent, distorted=not functioning properly) Now I have to prop the mini usb connection up at a slight angle to engage the charge. I think the plastic/metallic connector on the phone is somewhat fragile ...I had similar issues with my hermes.
called customer support.
they are sending me a new phone and battery.
how do i know its not a refurbished one? any clues?
before u send out your defect phone, have u check if your phone's mini-USB connector has bent or misaligned pins?
yeah all the connectors visually are fine.

Tilt battery voltage not sensed by phone?

I have this strange problem that just cropped up. After a full recharge the other day the battery showed normal draining. When I tried to recharge it wouldn't; neither from the wall charger or usb by computer. So the battery showed steady drain unless charging, but never got more charge. Finally when turning on the phone on battery alone it shows 1% charge, and there's nothing I can do about it, the phone will turn itself off.
Diagnostics: I measured the battery voltage and it is ~4.2 volts. This seems like a full battery yet the phone doesn't see it.
I measured the voltage at the battery terminals in the phone while hooked up to charger which was ~4.2 volts. So it seems the battery is being charged.
Why is the phone not seeing the battery charge? Is the battery dead even though it measures 4.2v?
I did run the gps before this happened using gps tool, bit I think I turned it all off. Anyway more than one soft reset didn't help.
Thanks,
Ed
ATT Tilt 8925 running gthing Blackwood rom with Vista BatteryHide. Original ATT radio.
No real answer here but perhaps something to try:
I am dealing with another member who has a similar problem.
http://forum.xda-developers.com/showthread.php?t=377675&page=2 From post 17 onward.
With battery in, the orange charge light comes on and all seems normal. However with a few seconds of turning on the message that the main battery is critcally low comes up and the phone turns off. He has tried another battery with the same result. This happens even with the charger connected.
(EDIT: I have now read that his has - for no obvious reason started to work ok - Now even more convinced it's a charging circuit lock-up issue - given time and possibly a bit of battery fiddling and it comes good in the end - see No 2 below)
Now I'm wondering whether this could be one of two things:
1.
A hardware fault - possibly in the charging circuit or more crudely one of the battery circuit board connectors is not connecting.
OR
2.
The circuit that controls charging has to put it crudely become "stuck" in a similar fashion to those who get the RLOD red LED showing when they connect the charger. A commonly accepted trick for overcoming the RLOD is to connect the charger and wriggle the battery on and off the four contact pins. This presumably has the effect of forcing the charging circuit to re-set itself. I just wonder whether it might have the same effect in your situation.
Mike
hey.. that would be me with the similar issue.
i just tried a couple more things.. check out the thread.
More info.
Battery in and out holding the power button had no effect. Phone runs fine while plugged in. Plug it in and after 5 seconds the amber LED turns to red. While plugged in the red led will flash amber every so often.
I measured the battery voltage as I turned the phone on, it dropped to ~ 3.98v, then came back to 4.1v as the phone turned itself off. It gets all the way to my Today screen before going off. Just sitting in the phone with it off is 4.1v. Hook up the charger and the battery sees 4.18 and rising after 20 seconds. These are direct measurements at the battery terminals while in the phone.
So this looks like a software issue to me. The phone is charging the battery and there is plenty of power to run the phone, the phone somehow doesn't see it that way. It sees a dead battery. Well, I guess it could be a voltage sensor gone bad , somewhere somehow. Next step is to hard reset and see if it makes any difference.
edit: While plugged in and the screen on, the led stays amber. When the screen goes off(set for 2 minutes) the led turns red. Screen back on, led amber. I just set the screen not to go off while plugged in(charging), we'll see. The power is showing 7% now and says charging, too early to tell if it's rising or not.
edit 2: It stayed on the charger for several hours and never moved past 7%. Tried a hard reset with no luck. Next step is to send it to a repair shop(I bought it used) and hopefully spend only the $95-$125 they quoted.
Will keep you apprised.
Ed
elknimrod said:
I have this strange problem that just cropped up. After a full recharge the other day the battery showed normal draining. When I tried to recharge it wouldn't; neither from the wall charger or usb by computer. So the battery showed steady drain unless charging, but never got more charge. Finally when turning on the phone on battery alone it shows 1% charge, and there's nothing I can do about it, the phone will turn itself off.
Diagnostics: I measured the battery voltage and it is ~4.2 volts. This seems like a full battery yet the phone doesn't see it.
I measured the voltage at the battery terminals in the phone while hooked up to charger which was ~4.2 volts. So it seems the battery is being charged.
Why is the phone not seeing the battery charge? Is the battery dead even though it measures 4.2v?
I did run the gps before this happened using gps tool, bit I think I turned it all off. Anyway more than one soft reset didn't help.
Thanks,
Ed
ATT Tilt 8925 running gthing Blackwood rom with Vista BatteryHide. Original ATT radio.
Click to expand...
Click to collapse
Att Tilt Power/Battery Issues.
I am having somewhat similar issues with my Tilt, with the power/battery problems as described previously. I woke up this morning, and attempted to turn my phone on, and it wouldnt come on at all. I then plugged it into the ac adapter, and the LED comes on, and goes green. I waited a few moments, then powered the phone on to take a look at the battery life, and the phone boots up, then reboots during the splash screen. After it reboots itself, I check the battery indicator and it shows 1%. If I exit the battery screen, and re-enter it, it will say 100%. Now, as soon as I remove the charger from the system, it automatically powers down. I played with it for about 15 minutes, but needed to head to work, so I took the phone with me, and attempted to use my car charger. Same problem. Now, I figured, fine, I'll see how it behaves while I am at work, so I brought my charger to work, and have it plugged in at my desk, and if I leave it plugged in and on, it stays on for about 5 minutes, then automatically reboots. LED stays green, but phone will not stay on, if unplugged, or plugged in for longer than 5 minutes. I have never dropped it, and have babied the phone like no other, concidering I paid $400 for it. I'm a little bummed out, but cant determine if its a battery or hardware problem. Any advice/input for me from any of you guys? before I head to the ATT store, and cry for a new phone? Thanks a bunch for any responses to this.
*UPDATE* After I got off work, I went into my local ATT store, explained the situation, and was given a brand new replacement phone in like 10 minutes. I was under 30 days owning it, so he just swapped it out, barley any questions asked. (altho i explained my situation in detail as it was). So.... hopefully it doesnt happen again, or else I'll have to use the warranty. Anyways, Any insight on what may cause this would always be helpful for both myself and the community. =)
new news
EDIT: They got it Monday and I got it back Friday. Good turnaround! They fixed the problem, it works perfectly now. I recommend these people.
Ed
Sent it off to Cell Phone Repair(CPR) in Chicago that gave me an estimate of $95 (inc. ship. back) based on my description. They just called and told me it was corrosion around and in the power/usb port. They got it yesterday and will send it back repaired tomorrow with a 90 day warranty. No more saunas for this phone(it was only one! )
I'll let you know if they work out well or not.
Ed
elknimrod said:
I have this strange problem that just cropped up. After a full recharge the other day the battery showed normal draining. When I tried to recharge it wouldn't; neither from the wall charger or usb by computer. So the battery showed steady drain unless charging, but never got more charge. Finally when turning on the phone on battery alone it shows 1% charge, and there's nothing I can do about it, the phone will turn itself off.
Diagnostics: I measured the battery voltage and it is ~4.2 volts. This seems like a full battery yet the phone doesn't see it.
I measured the voltage at the battery terminals in the phone while hooked up to charger which was ~4.2 volts. So it seems the battery is being charged.
Why is the phone not seeing the battery charge? Is the battery dead even though it measures 4.2v?
I did run the gps before this happened using gps tool, bit I think I turned it all off. Anyway more than one soft reset didn't help.
Thanks,
Ed
ATT Tilt 8925 running gthing Blackwood rom with Vista BatteryHide. Original ATT radio.
Click to expand...
Click to collapse

Series of Unfortunate Events!!

Ok where do I begin. I love this phone but it's driving me nuts and that's supposed to be your girlfriend/wifes job. My phone seems to be charging EXTREMELY slow. I have batterystatus installed on my phone and when the phone is charging you see the progress bar moving. I've been charging my phone for about 2 1/2 hours now and I'm only at 57 percent, not even using it or having email come to my phone. I'm coming to the conclusion that my battery is shot and I will have to get a new one. Last night I was using my phone and it was charging by my bed. I wake up this morning and the orange LED is on (indicating that it's charging) I'm like wtf it should be green because I've slept for 8 HOURS! I unhook the phone and the battery is at 0 percent and the phone just shuts off on me. I charge the phone and managed to get it to 25 percent before leaving for work. Right now I have my phone plugged into the wall and its taking forever to charge. Should I reflash my ROM and RADIO again. I've been holding off on buying an extended battery because I'm waiting for Seido 3000 Mah Battery.
It's a cheaper option to reflash before spending the money on a new batt.
gqstatus0685 said:
Ok where do I begin. I love this phone but it's driving me nuts and that's supposed to be your girlfriend/wifes job. My phone seems to be charging EXTREMELY slow. I have batterystatus installed on my phone and when the phone is charging you see the progress bar moving. I've been charging my phone for about 2 1/2 hours now and I'm only at 57 percent, not even using it or having email come to my phone. I'm coming to the conclusion that my battery is shot and I will have to get a new one. Last night I was using my phone and it was charging by my bed. I wake up this morning and the orange LED is on (indicating that it's charging) I'm like wtf it should be green because I've slept for 8 HOURS! I unhook the phone and the battery is at 0 percent and the phone just shuts off on me. I charge the phone and managed to get it to 25 percent before leaving for work. Right now I have my phone plugged into the wall and its taking forever to charge. Should I reflash my ROM and RADIO again. I've been holding off on buying an extended battery because I'm waiting for Seido 3000 Mah Battery.
Click to expand...
Click to collapse
i know that some radios will eat up ur battery and cause rapid drainage, however i can't conclude that as no idea what rom/radio u r using. i doubt if flashing new rom is gona help. flash a different compatible radio and c if that helps; if not ur sol and probably need new battery.
peace,
sire
You could try putting the phone in flight mode to rule out a radio problem. Assuming no running programs in memory I would conclude a battery or charging circuit issue. I assume both mains charger and USB have been tried.
Ensure battery contacts are clean and the contacts on the phone.
You could try the wiggling the battery on and off the phone contacts method as used for the RLOD issue, just in case the charging circuit needs a kick start. The only note of caution here is that there are two cases (to my knowledge) of this trick possibly causing the rasdio to fail. So if I was trying this I would certainly have it in flight mode first - it is afterall a very crude method of forcing pulses of charge through the circuit.
Mike
I've been using Schaps 4.31 (only rom I have ever flashed, very satisfied with it)
Radio: 1.27.15.32
Problem just started 2 days ago. I tried plugging into another outlet thinking that maybe there was a problem with the outlet I was using and the same thing happens.
I feel like my kaiser is on life support, it hurts. I have to keep it plugged in to have it not die on me. I bought this from a friend 3 months ago for $250 but my Carrier AT&T and my EMPLOYER will not replace it because you can't have a transfer in warranty if you buy it from a friend. I think it's BS but w/e. If not I would have sent it in and got a refurbished one. Any other ideas
Hi gqstatus0685
I had an issue like this years ago. I had no friends who had the same phone so I took it into a store to test it.
You will need YOUR phone / battery AND charger and try it as follows:
1. THEIR charger with YOUR battery (if it works your charger may be broken but your battery is probably fine - if it doesnt work your battery or phone could be at fault)
2. THEIR charger with THEIR battery (this should work - if it doesnt your phone may be faulty)
3. YOUR charger with THEIR battery (again this should work, if not, your charger is probably at fault)
Let us know how you get on.
Cheers
Zippyioa
gqstatus0685 said:
I've been using Schaps 4.31 (only rom I have ever flashed, very satisfied with it)
Radio: 1.27.15.32
Problem just started 2 days ago. I tried plugging into another outlet thinking that maybe there was a problem with the outlet I was using and the same thing happens.
Click to expand...
Click to collapse
First off, let me state that if you are having possible battery issues where you can't charge, I'd be VERY careful of trying to flash anything else. During the flashing process the phone will not charge. So if the battery goes dead during the minute or so it takes to do this, you will probably brick your device (or at best, not have a bootable phone that will not charge anymore since it can't boot).
This does sound like a hardware issue though. Either your charging circuit is shot, or your battery has died... Definetly try out zippyioa's advice to try to determine what isn't working.
BTW: Does it charge better or differently with USB cable vs the wall charger?
Also since you mention having BatteryStatus installed, turn on the indicator that shows the power. When its charging, what does it show for mA? When its not charging, what does this show?
All of a sudden my phone started to charge again. It charges very slow with wall power kind of like the way it's supposed to charge when connected to USB. Quoate me if I'm wrong but USB charge is slower than wall charge. I noticed that the Orange indicator will be lit noting that it's charging but then all of a sudden the indicator disappears and I have to unhook USB and re-plug it again. That's probably the reason why it's dead when I wake up in the morning. I don't touch the cable or move anything it just stops charging. I also noticed that when I get a missed call, SmS, MMS message it will stop charging unless I dismiss the messages. I haven't really confirmed this but I will. Thanks for the advice guys. You guys are the best.
I'm glad you are up and running again. These things do come and go occassionaly.
You are correct with your view on charging. A USB charge from my PC takes much longer than my wall charger.
Seems odd that your phone stops charging if you get an SMS.
It sounds like something is definitely wrong - a re-flash MAY help BUT as mfrazzz said above I would be very careful as a lack of power during a flash could cause MAJOR issues for you.
Have you managed to get the power back up to 100% yet?
If so, does it hold charge when you unplug it?
If not, what happens if you leave it on charge (I would put in flight mode as Mike suggested above to avoid call/SMS interuptions)
Cheers
Zippyioa
gqstatus0685 said:
All of a sudden my phone started to charge again. It charges very slow with wall power kind of like the way it's supposed to charge when connected to USB. Quoate me if I'm wrong but USB charge is slower than wall charge. I noticed that the Orange indicator will be lit noting that it's charging but then all of a sudden the indicator disappears and I have to unhook USB and re-plug it again. That's probably the reason why it's dead when I wake up in the morning. I don't touch the cable or move anything it just stops charging. I also noticed that when I get a missed call, SmS, MMS message it will stop charging unless I dismiss the messages. I haven't really confirmed this but I will. Thanks for the advice guys. You guys are the best.
Click to expand...
Click to collapse
If the light ghoes out after charging awhile, then you have most likely damaged the USB port with clumsy hands while trying to reset. Take a look at the USB Port. If it is even slightly curved or lower on the right side even by only a mm. then I'm right. This can cause a bad connection & occasionally can be fixed by gently bending at back into shape. HTC uses two different USB ports on the Kaiser, this is easier to fix on the open ended type, but because it is weaker, it's also easier to break, so be careful.
By default the USB port pin block is arrow straight.
My usb port was f**** up, I bent it back into place and it charges now.
I installed battery meter and when not plugged in I'm displaying:
6% I guess that's CPU usage
29.8 degrees/84 degree Fahrenheit have no idea what that is
87mA It fluctuates the lowest I've seen it was at 60 mA/Highest being 437mA
I'm going to add that my Kaiser has the HTC home plugin and battery meter. I only have one push email acct for my GMAIL. I don't get alot of emails on there. Mostly ones I send myself like files and such. No programs running in the background.
UPDATE**
Ok my phone has been charging all night. I wake up this morning and the charging indicator is orange when it should be green. I unhook the phone and Boom phone turns off. My phone is completely dead. I've been charging my phone for a while now (4-5 hours) and my phone is stuck at 57% does not move up. I'm leaning toward a battery problem. I'm going to put my phone in flight mode to further confirm.
gqstatus0685 said:
UPDATE**
Ok my phone has been charging all night. I wake up this morning and the charging indicator is orange when it should be green. I unhook the phone and Boom phone turns off. My phone is completely dead. I've been charging my phone for a while now (4-5 hours) and my phone is stuck at 57% does not move up. I'm leaning toward a battery problem. I'm going to put my phone in flight mode to further confirm.
Click to expand...
Click to collapse
That doesn't sound too good!
Have you tried the tests I suggested above (using store charger/battery)?
Zippyioa
I forgot to add and I'm sorry that about a month ago I had my wall charger in my pocket and it fell into the toilet. I still works maybe thats' what's causing the prob. It was working fine after I dried it off and let it sit.
LOL, I would bet a lot of money that is your problem, try a new AC adapter before you buy a new battery.
yeah I'll try to buy another one and see if that fixes my problem. I mean why would it happen now all of a sudden. By the way I just happened to walk by the toilet and it fell in. I had it in my hoody pocket. Don't keep things there they fall easily like my first Kaiser..RIP 2007-2007
gqstatus0685 said:
I forgot to add and I'm sorry that about a month ago I had my wall charger in my pocket and it fell into the toilet. I still works maybe thats' what's causing the prob. It was working fine after I dried it off and let it sit.
Click to expand...
Click to collapse
Thats definitely not good! Even if it dried out fully the water could have partially damaged the internal circuits. It may have taken time for the charger to go completely.
As I have suggested several times, you need to try another charge/battery!
Do you have a car charger or a friend with the same phone?
Zippyioa
Yeah. I have a car charger I bought from Ebay. Was hesitant on trying since I heard they fry phones. Tomorrow morning I'll go to store and test out my battery and plug. Hopefully it works. Wish me luck

Bionic won't turn on...

Well, I'm baffled.
Last night I looked down to see my Bionic bootlooping. I let it do its thing and after a few reboots it stopped. Whatever, it's android, it's buggy.
Then when I picked it up, I realized it wasn't even on anymore. I tried to turn it on, nothing. So, I pulled the battery for a minute, popped it back on, and... still nothing.
Long story short, I ended up going to Verizon, trying different batteries, chargers, etc, and I can't get an inch of life out of the phone.
I can see a white LED light up when the phone is connected via the stock USB cable. No other cable will do it, and the wall charger won't do it. I don't know if this really indicates anything or not...
Is there anything else I can even try? It won't even boot into recovery - I never see the red M at all, the screen doesn't so much as even flicker. Unfortunately I bought the phone second hand from an iPhone 4S switcher, so there's nothing I can do to get a warranty replacement.
It's back to my original Droid for now...
I had the same problem Sunday night. Called tech support and they overnight-ed a replacement.
Try holding Volume down + power from the off state for a few seconds then letting go.
Or try Both Volume buttons + Power.
If those do nothing, it sounds like you have a very expensive paperweight. You need a replacement, sorry.
Whatever you do, DO NOT send the phone into Verizon!
Make up some excuse like you lost it or someone stole it or something.
Had my first Bionic do this I said I lost it claimed on my insurance but new one acts up also usually when it's overheating got my old one to fastboot did a complete restore to stock tested it by steaming netflix that lasted for about half an hour now it's just a paper weight!
Sent from my DROID BIONIC using XDA App
Would Motorola honor the 1 year warranty?
cryptiq said:
Would Motorola honor the 1 year warranty?
Click to expand...
Click to collapse
If it covers your excuse, yeah.
Tivo7 said:
If it covers your excuse, yeah.
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Click to collapse
Based on what details we have from the OP, it doesn't sound like he did anything to damage or modify the phone. So if the phone is stock he should be able to get help from Moto I presume?
what i did was
i had the verizon rep patch me straight through to insurion and got my o.g droid replaced.
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
If you haven't messed with any system files and you're completely stock, you can take the phone in for repair.
It's rooted, but there's no way for them to tell if it won't boot.
Motorola's live chat rep offered to let me send it in for RMA repair. The fine print says, though, that the repair stops being free the second they see anything that voids the warranty. My assumption is that they'll never be able to tell it's rooted because they will need to just send a refurb if it's shorted out, but should I bother risking it?
c0LdFire said:
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
Click to expand...
Click to collapse
Did you try calling Moto? It would be one thing if the phone has been in the market for say 16 months and then the 1 year warranty period would come into question, but in this case the phone hasn't been out for more 3 months so it should be covered. I could see where they would require a receipt to make sure it was purchased from an authorized reseller vs. a grey market seller, but it's worth a shot to give them a call.
Any chance you can get in touch with the person that sold you the phone?
Same thing happened to me...
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
hanafubuku said:
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
Click to expand...
Click to collapse
Yeah your computer USB port does not provide enough power to compensate for the draw you will get off LTE. Your phone will eat much more juice than you are giving it. Leaving the battery out allows the phone to fully discharge any built up charges (ever had this with a laptop? Looks like a bad motherboard but you pull out the battery ans hold the power button down to drain the capacitors and then reinstall the battery and instant boot.) Same thing happening here would be my guess.
Leave the battery out overnight or hold the power button down for about 30 seconds. Put the battery back in and let it charge for awhile. Profit?
Sent from my DROID BIONIC using XDA App

Red LED flashes when charging [Solution]

My z1 had a bad weekend and ended up with 1% battery which finally died. It was weird, it started with the phone not detecting when it was unplugged from the charging device, and I figured it was just a one off thing so I reset the phone, reflashed the phone and finally wiped and reflashed the phone (all off the charger since I was on the road at the time). Well nothing worked and it would not even power off. Eventually the phone died with the red led flashing away. Once I got to a charge I then I got the famous red light flashes while charging or no led when plugged in. For me both these meant the same thing. My phone would not charge and would not accept a charge.
I tried: leaving it plugged in, switching to the side port for charging, trying to get it to repair mode... NOTHING WORKED. It all boils down to the fact that the charger on this phone cannot charge a drained battery. Anyways needless to say I was desperate and searched for a solution. I found 3 and made up a fourth
SOLUTIONS
Non invasive
1) If your phone is under warranty bring it to a repair center.
2) Send the phone (to be repaired at your expense) to Sony repair center
OR
The following require a that you take the back cover off, ergo void warranty
3) Replace internal battery
OR
4) Get the battery out, carefully untape the LION battery package from the plastic frame (do not use anything sharp because if you pierce the battery shield you have a fire on your hands). Once the plastic frame is removed from the battery you can see two large connectors going into the pack, attach alligator clips from those to a "MICRO USB 1A Battery Charging Module" (available on ebay). Make sure polarity is correct and plug the charging module in.
I was able to do item 4. My battery before being charged was reading 2.6v unloaded, I left it for an hour or so and it was 3.7v, I put my phone back together and voila it powered up. The battery read 19% charged when it got to the lock screen. The battery is still charging (at 35%) but so far so good
Nz
What also worked for me is to hook Xperia Z1 to a magnetic charger.

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