Database Develop

Forgot PIN password for HTC ONE HELP PLEASE

Hello everyone,
I really hope you guys can help me with this problem. Lets start with, I have the international version of the HTC ONE 801e, and today I don't know why but I just set up a random PIN password for the lock screen and I cannot remember it at all :crying: I've tried unlocking it like 100 times I AM NOT KIDDING. I've contacted HTC and they told me that I have to reset my phone to Factory Settings but I really don't want to do that. My carrier is AT&T, I thought about contacting them or going to the store but I wanted to ask you guys first. My phone is not ROOTED it is completely stock everything. I really really really hope you can help me. And if my only option is to reset my phone to factory settings, can you tell me how to access my folders before doing that. Because I have some photos and whatsapp chat backups that I really don't want to lose.
Any help would be appreciated, Thank you,

Hmmm... suspicious.
I'm gonna leave this here: http://en.miui.com/thread-5684-1-1.html
If it's not allowed on this forum, I'm sorry.

Mrgrey44 said:
Hello everyone,
I really hope you guys can help me with this problem. Lets start with, I have the international version of the HTC ONE 801e, and today I don't know why but I just set up a random PIN password for the lock screen and I cannot remember it at all :crying: I've tried unlocking it like 100 times I AM NOT KIDDING. I've contacted HTC and they told me that I have to reset my phone to Factory Settings but I really don't want to do that. My carrier is AT&T, I thought about contacting them or going to the store but I wanted to ask you guys first. My phone is not ROOTED it is completely stock everything. I really really really hope you can help me. And if my only option is to reset my phone to factory settings, can you tell me how to access my folders before doing that. Because I have some photos and whatsapp chat backups that I really don't want to lose.
Any help would be appreciated, Thank you,
Click to expand...
Click to collapse
Enter a random PIN a few times and when it asks you if you've forgotten your PIN say yes and unlock it with your Google account credentials. Then you can set a new PIN and there will be no need to reset your phone.

seashady said:
Enter a random PIN a few times and when it asks you if you've forgotten your PIN say yes and unlock it with your Google account credentials. Then you can set a new PIN and there will be no need to reset your phone.
Click to expand...
Click to collapse
Thanks for the opinion but that didn't work. I've read tons of threads and the "Google Reset Method" only works if you forget your Pattern lock code. I had to reset it anyway T.T

Hey MrGrey44 was your problem solved without formatting your device? I am also facing same problem on my tab. Here is link to my thread, pls help me out.
http://forum.xda-developers.com/galaxy-note-10-2014/help/forgot-pin-how-to-reset-remove-t2901336

Locked out of the phone (wrong pattern and Google password)

Is there any way to solve this other than doing a hard reset on the HTC One?
Can't really afford to lose the data.
SORRY. Forgot to click question.

YorubaDey said:
Is there any way to solve this other than doing a hard reset on the HTC One?
Can't really afford to lose the data.
SORRY. Forgot to click question.
Click to expand...
Click to collapse
this sounds like a way to access a stolen phones information, I doubt you'll get much help here

For all we know the phones not yours, in most cases it'll ask you to verify using the Google account on the phone. If you don't no neither than that says a lot.
But,
A nicely worded Google search should give you specific steps.
Sent from my HTC One using XDA Premium 4 mobile app

clsA said:
this sounds like a way to access a stolen phones information, I doubt you'll get much help here
Click to expand...
Click to collapse
Tachi91 said:
For all we know the phones not yours, in most cases it'll ask you to verify using the Google account on the phone. If you don't no neither than that says a lot.
But,
A nicely worded Google search should give you specific steps.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.

YorubaDey said:
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
Click to expand...
Click to collapse
Sorry .. but if it was your phone that was stolen you should be happy we don't give info like that out

YorubaDey said:
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
Click to expand...
Click to collapse
If you have TWRP installed use adb pull /sdcard/Pictures to retrieve your vacation pictures, then factory reset.
If stock recovery your only option is a factory reset.

cschmitt said:
If you have TWRP installed use adb pull /sdcard/Pictures to retrieve your vacation pictures, then factory reset.
If stock recovery your only option is a factory reset.
Click to expand...
Click to collapse
Thank you, bud.
I guess we'll have to reset it. Such a shame.

Hard Bricked by Google?

OK so this girl I know has been begging me for help with her Nexus 6 and I hoping you guys can make me her hero =D
Details:
A girl who has a problem the girl I'm trying to help took the girl I'm trying to help's phone and removed the sim card from it. I told her to go get a new one from Sprint thinking that was the only problem but after she got the new sim card she can't activate the phone and it is showing that it has been reset so it can only be unlocked with the google account that was on it initially. She does not remember the account details as she made the account new when she first got the phone and didn't really use it. Either that, or this other girl somehow associated a different account with the phone prior to resetting it and taking out the sim.The phone can receive calls just fine but she cannot dial out or do anything other than answer the phone when someone calls her.
Attempted fixes:
First I tried going to factory recovery to reset it but when you select recovery from the bootloader you get the little andy icon but underneath it says "Command not found" and there doesn't seem to be any combination of buttons I can press to get past that point and I end up having to 3-button reboot.
Next I booted the phone up in bootloader with key combos and connected it to a computer with adb & fastboot installed.Fastboot reads the device information and I was successfully able to /fastboot erase userdata to format the phone. I thought I had it fixed at that point but as soon as it gets a connection again it goes back to the "This phone has been reset and must be recovered with blah blah blah" message so I don't think I can get around that without installing a whole new operating system.....unfortunately usb debugging nor developer options are enabled on the phone so cannot unlock the bootloader via fastboot commands or any other way I can think of. Is this phone just totally hosed? I've walked her through attempting a gmail recovery on what she THINKS is the right e-mail address but can't seem to get the info correct or the address is off by a letter or two.
If anyone has experience with this or can point me towards a solution I would greatly appreciate it.
Thank you.

can't do anything about it. its a new security feature that google started. imagine if someone steals your phone and wipes it, now they'll still need your password to get in.

Can she say "forgot my password" on a computer? If she can get into the account then it will work. If she has to reset her password then she will have to wait 72 hours and then she will be able to login the email and password. Alternatively I have no idea how you could do this, but if you could root and flash 5.0.1 (or I think 5.1 should work just not 5.1.1 with its new security feature).

Alright yeah I was afraid of that though it is kinda cool for someone, like myself, who would never forget my associated email.....not so cool for her I guess. Seems like they are taking a page out of Apple's playbook with this though, haha.
@bob
Yeah I tried helping her recover the account but she apparently forgot everything she set the phone up with (including the account details and supplementary recovery emails) and apparently has way too many email accounts for one person. I agree flashing a different ROM other than the stock 5.1 would like fix the problem but I don't think I can get debugging enabled to unlock bootloader etc in the state the phone is in.....was hoping someone here might know a way to make that happen..
So if she takes the phone in to sprint and says to them you guys made me set up a gmail account and I can't remember it now which has resulted in this new phone I bought being completely unusable --- what do you think their procedure is going to be? Send it in for repair?

Hahahahahaha.
This sounds like a job for.... WARRANTY.
However, it is actually user error, which is actually on YOUR back (being the one who suggested simcard swapping without prepping the phone for it first). So if they deny warranty for "user error", then I think that YOU OWE HER A NEW NEXUS 6.
Suggestion for next time: when she has a working nexus 6 in her hands, fastboot oem unlock it. IMMEDIATELY.
Also tell her to use a gmail address SHE KNOWS, and not make up a new one for the thing.

Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...

slimbrady said:
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
Click to expand...
Click to collapse
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/

Maverick-DBZ- said:
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Click to expand...
Click to collapse
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?

slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
Click to expand...
Click to collapse
I'm pretty sure he just meant to turn off Device Protection before removing the sim card and unlock the bootloader so you have a chance to recover the phone. It's obviously too late for that, but something to think about in the future if she ends up replacing the Nexus 6 with another one.
It depends where she bought the phone from. If she bought it from Sprint they should have a record of her purchase once they pull up her account details. She should be able to walk into a corporate store and have it replaced without too much trouble.

slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
Click to expand...
Click to collapse
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.

doitright said:
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
Click to expand...
Click to collapse
Was my first thought as well after reading the OP.
It's all just an illusion

Long story short:
"Hard Bricked By Google?"
YES BECAUSE YOU STOLE THE PHONE.
Mods need to lock this thread and ban the user.

Found a Lumia 635 (rm-975 model) on street NEED PASSCODE HELP TO RETURN TO OWNER

hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???

ashclepdia said:
hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???
Click to expand...
Click to collapse
You could try to put the SIM in an other phone, he might have contacts stored on his SIM.
Also same thing with the SD Card but doubt there'll be anything helpful in there.
On WP unfortunately there is no way to remove the lock without doing a hard reset which will wipe everything except the SD Card and contacts on the SIM so it's the same as inserting the SD and SIM in an other phone, better not hard reset it so the owner doesn't loose all he has on there.

I like how you use the word "unfortunately" about there being no way to bypass the one crucial security feature of the phone... The lock screen is there for a reason! If you'd tried messing with my phone that way, it would already have wiped itself.
To the OP, leave it powered on and connected to the Internet, and the owner will be able to find it eventually. The "my Windows Phone" (or whatever it's called now) website allows the owner to get the phone's GPS location, and also to display a message (such as "please email me at <this address> if you found my phone!") on the screen. If they never come for it, then... free phone, I guess? I'm not usually a fan of "finders keepers" but there's no excuse for a WP owner not even trying the existing tools to get the phone back, if they want it back at all.
If you really want to go above and beyond the call of duty, I suppose you could check the SIM from the phone and see what carrier it's for, then call the carrier and see if they have any way to get in touch with the phone's owner...

This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.

PepperdotNet said:
This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.
Click to expand...
Click to collapse
Yes you are correct, has been resolved, good tip though thank you, found owner and was told to keep device, they had gotten new one, they don't know how it ended up on side of street, but I ended up giving to someone I had worked with who was in need of an at&t device.
Thank you, and all others, for all assistance.
Ended up that the owner actually knew someone that I was working with at the time, small world huh, funny how it all worked out, was just happy to help everyone out in the end. Was just a funny circle of events that led to the device getting to who has it now.

Help with Verification Failed on Note 9

Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.

tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?

bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.

tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.

bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
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Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!

tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
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i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck

bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
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Click to collapse
Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.