Hi Guys; I recently got my new 2nd Generation Moto G but after setting it up and using it for 20 minutes or so I noticed that sometimes while scrolling through settings, contacts and webpages, that when i am swiping over a horizontal band in the exact center of the screen, the sensitivity of that region of the screen becomes very unreliable and the phone will often interpret scrolling as a press. While scrolling in my phonebook it has a tendancy to call people, when browsing the web it has a tendancy to press links i never wanted it to, and this same behaviour is repeated regardless of what application i am in.
It certainly seems to be more frequent and prominent while I am charging the phone, regardless of the charge current. I have charged it from my pc, 1000ma wall adapter and 850ma wall adapter; all with the same results.
Sometimes turning the screen off and on again can rectify this, but its usualy back again in no time
I have tried factory resetting the phone, with the screen protector both on and off, while on charge and off charge and while making sure nothing else could be interfering with the touch screen i.e., a case.
I only got this phone from ebuyer in the UK 3 days ago, 2 days earlier than it was actually ment to come! so its a real shame im having these problems, I've already spoken to Motorola about it and they have advised me to RMA the phone as they cant give me a definitive answer as to wether or not this is a Hardware or Software issue.
Has anyone else been having issues similar to those that I have experienced with their own new Moto G devices
I would RMA, mine is fine.
my moto(2014) has the same touch screen issues while phone is on charging. unresponsivene & its very annyoing. hpns only whn ph is charging
Sent from my GT-P3100 using XDA Free mobile app
xDDen said:
my moto(2014) has the same touch screen issues while phone is on charging. unresponsivene & its very annyoing. hpns only whn ph is charging
Sent from my GT-P3100 using XDA Free mobile app
Click to expand...
Click to collapse
Are you using the official charger or some other one
Check u r charger or wall socket. its becoz of voltages issue.
ohh okk thnx guyz i was using samsung charger.
Sent from my GT-P3100 using XDA Free mobile app
Unfortunately my phone displays this behaviour both on and off the charger. It does however display the issue more frequently while on charge.
The chargers I'm using are all 5v which is typical of a phone charger. I have one at 850ma which charges painfully slow, I have another at 1000ma which charges much more quickly. And I use my Computers USB ports to charge at times, no matter how I charge the phone the problem remains.
Sometimes it will work fine for an hour or so then it will go insane on me. I have requested RMA with ebuyer. Had the phone only showed this issue on charge I may have been contempt with it, but the problem can happen anywhere, anytime and for a brand new phone that's not acceptable.
@ xDDen: have you tried charging the phone from any other source besides the Samsung charger you have?
yes now am charging with moto g's charger and it is working fine now without any issues
Sent from my GT-P3100 using XDA Free mobile app
Aileach XDA said:
Hi Guys; I recently got my new 2nd Generation Moto G but after setting it up and using it for 20 minutes or so I noticed that sometimes while scrolling through settings, contacts and webpages, that when i am swiping over a horizontal band in the exact center of the screen, the sensitivity of that region of the screen becomes very unreliable and the phone will often interpret scrolling as a press. While scrolling in my phonebook it has a tendancy to call people, when browsing the web it has a tendancy to press links i never wanted it to, and this same behaviour is repeated regardless of what application i am in.
It certainly seems to be more frequent and prominent while I am charging the phone, regardless of the charge current. I have charged it from my pc, 1000ma wall adapter and 850ma wall adapter; all with the same results.
Sometimes turning the screen off and on again can rectify this, but its usualy back again in no time
I have tried factory resetting the phone, with the screen protector both on and off, while on charge and off charge and while making sure nothing else could be interfering with the touch screen i.e., a case.
I only got this phone from ebuyer in the UK 3 days ago, 2 days earlier than it was actually ment to come! so its a real shame im having these problems, I've already spoken to Motorola about it and they have advised me to RMA the phone as they cant give me a definitive answer as to wether or not this is a Hardware or Software issue.
Has anyone else been having issues similar to those that I have experienced with their own new Moto G devices
Click to expand...
Click to collapse
Yea i have the same problem, what did u do.
mnishamk said:
Are you using the official charger or some other one
Click to expand...
Click to collapse
Mine actually didn't come with a charger. I was a bit surprised, but checking the Amazon page (for Germany, since I bought it here, though not from amazon) reveals that this seems correct/intentional. It did include the usual µUSB cable though (and it's not like I don't have enough USB chargers).
For completeness sake: I don't have the described problem, no matter if plugged in or not...
Touch issue
I'm using Moto G 2014 charger only and still facing issue bringing down notification panel.
Also i face issue when trying to unlock phone via pattern lock.
Flipkart offering me a replacement- Shall i go for it?
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Problem is I was all ready for doing a RMA to Amazon.co.uk for it, stuck on what to do now as if I send it back and they find no fault.
mtbgus said:
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Click to expand...
Click to collapse
Same issue here, but without any screen protector. OTA update hasn't changed anything. Sometimes it works and sometimes the screen recognizes double/triple taps where it should be only one...
mtbgus said:
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Problem is I was all ready for doing a RMA to Amazon.co.uk for it, stuck on what to do now as if I send it back and they find no fault.
Click to expand...
Click to collapse
Well the touch screen issues got way too much for me so I returned the phone to Amazon uk and got a refund, bought another moto g from Argos the same day I returned it and I'm glad I did, everything is ok with the new phone, no screen issues at all.
Moto G 2014 Tocuh Screen issues
Same issue here.
Bought phone 1 week ago from Argos. Initially fine, then suddenly cant use the swipe down notification bar.
Turned on the Show Touch indicator in Developer options and it clearly shows that the screen is registering the touches about 0.5cm down the screen from where I am touching. So you can never hit the notification bar when its doing that. I found that turning the screen off with the power button and then back on again usually clears the problem.
In the UK the phone only comes with a USB cable, so I use a variety of chargers.
I think mines going back as not functioning properly
I also having same issue you should post your emei. It might be I purchased defective from one of previous user having same issue. I'm at Singapore.
EMEI1: 359296054942769
EMEI2: 359296054942777
Android Version: 4.4.4
Based Version: MSM8626BP_1032.394.88.00R,EMEA_DSDS_CUST
Kernel Version: 3.4.42-g668a77b
[email protected] #1
Tue Aug 26 20:30:04 CDT 2014
System Version: 21.11.23.titan_retaildsds.retaildsdsall.en.03.reteu
Build Number: KXB21.85-23
DavidITunstall said:
Same issue here.
Bought phone 1 week ago from Argos. Initially fine, then suddenly cant use the swipe down notification bar.
Turned on the Show Touch indicator in Developer options and it clearly shows that the screen is registering the touches about 0.5cm down the screen from where I am touching. So you can never hit the notification bar when its doing that. I found that turning the screen off with the power button and then back on again usually clears the problem.
In the UK the phone only comes with a USB cable, so I use a variety of chargers.
I think mines going back as not functioning properly
Click to expand...
Click to collapse
I am currently having this problem
francescomulas said:
I am currently having this problem
Click to expand...
Click to collapse
Me too! I am very sorry to learn that it is a hardware problem.
I'm afraid to take it to the service center because the problem is intermittent and technicians could not detect it .
Any of you have solved?
If it was a hardware problem we could try asking a kind of compensation, I don't know, some free accessories, or maybe the change of the device...
Had a problem with mine, it would go mental pressing the back softkey, press it once and it would just keep doing it by itself, so a problem with lower left of the screen, sent it back to Amazon for refund and got another one from Argos, this one is mostly alright with the screen touches but will sometimes do a double press or think a press is a swipe anywhere on the screen, it's not been so bad that I kept it, but now other problems like the memory shortage making apps close is starting to really get to me, also the screen rotation get stuck in landscape now and then, even it sometimes goes to landscape by itself.
In the process of getting a different phone as this is starting to annoy too much.
Related
Hey guys i just bought a nook color and had it shipped to my country but i think i am already regretting it now.
The touch screen starts behaving very weird randomly at any times, it automatically registers touches and keyboard automatically typing own it own, and what ever i touch just goes straight to hell and this continues as long a i don't lock and unlock it again.
Even when i am reading it automatically starts zooming.
I was think about rooting it and installing a custom Rom, will that fix the problem? because giving it back to B&N is not an option for me.
Also i don't have screen guard, and the screen is always smudged with fingerprints, can that trigger this sort of behavior?
I'm using mine in Australia and have a similar problem but only when using the supplied USB cable to charge it.
I've heard stories about faulty USB cables which might be the case as I don't have this problem when I use the cable for my desire. The problem with this is that the cable isn't long enough for practical use and the supplied cable apparently has extra pins which would explain why it still discharges (although slower) when using my desire micro USB cable.
For now I'm limited to only using my nook without the cable plugged in but I'm thinking about finding another cable as sending it back to B&N and then paying to ship it back here isn't really a viable option.
Let me know if you figure something out though.
Well the one with usb cable is a known issue and u can still use it otherwise, mine just happens randomly at any time, its almost unusable.
Does installing a custom rom help?
It wouldn't hurt to try. I know some kernals make changes to the touchscreen sensitivity but I don't know whether that would apply to your problem or not. A nook is very easy to un-root anyways so as far as I know (and don't quote me on this), you should be able to return it if you absolutely have to.
Don't give up though. I'm loving mine and for the price it's an awesome little accessory when it works.
Hi,
Make sure to clean the touch screen - last night I had a different looking
smudge on my screen that was causing huge problems - as soon as I cleaned
it off, back to normal. Are you in a humid location? Condensation will cause
problems too.
Also you may want to search for 'calibrate' in the forums, there is a way to
recalibrate the touchscreen sensitivity, I believe that this is mostly for
low sensitivity at the corners though.
Here are two links I found:
http://forum.xda-developers.com/showthread.php?t=943358&highlight=calibrate
http://forum.xda-developers.com/showthread.php?t=934500
Good luck!
Peter
My touch screen acts up as well. I turn the screen off for a couple minutes to "reset" it. It will work OK for a little, then it goes back to wonky.
Hey guys i finally found a solution to this problem, well my touch screen is behaving normally when its not not connected to the power cable. I hope thats a solution good enough for you.
Just go to
h**p://nookdevs.com/Recalibrate_the_NookColor_touch_screen
I tried all the custom roms but that didn't help very much, so i tried this on CM7
and so far my screen is giving totally normal tests results when not plugged in and lets hope that it stays that way.
My daughter had a similar wonky-screen problem when she plugged in a particular set of portable music player speakers. Not another pair she has, just that one.
And I was able to replicate it on my nook. It wasn't specific to her nook.
okay, it seems that my excitement didn't last that long but
After a lot of testing, it turned out that the only problems was my oily or moist fingers.
so i got a screen guard and tested it for more than two hours and i haven't had any problems yet. So even if i do see that happening again, once in two hours is not that bad.
rigy73 said:
okay, it seems that my excitement didn't last that long but
After a lot of testing, it turned out that the only problems was my oily or moist fingers.
so i got a screen guard and tested it for more than two hours and i haven't had any problems yet. So even if i do see that happening again, once in two hours is not that bad.
Click to expand...
Click to collapse
I think I'll try this cause I have oily fingers as well and I'm getting the wonky screen issue while NOT plugged in as well.
rigy73 said:
Hey guys i finally found a solution to this problem, well my touch screen is behaving normally when its not not connected to the power cable. I hope thats a solution good enough for you.
Just go to
h**p://nookdevs.com/Recalibrate_the_NookColor_touch_screen
I tried all the custom roms but that didn't help very much, so i tried this on CM7
and so far my screen is giving totally normal tests results when not plugged in and lets hope that it stays that way.
Click to expand...
Click to collapse
I'd add my vote to this link...worked for me:
http://nookdevs.com/Recalibrate_the_NookColor_touch_screen
Assumes you have ADB working via USB or wireless
So I'm one of the people that's been having major issues with the red light/ no boot issue.
I think the issue (for me at least) is a hardware flaw. Upon completing the steps to reboot the phone (take case apart, disconnect battery, connect power, wait for battery charge indication, reconnect battery) I can get the phone to boot and function just fine.
I have discovered that upon screwing the battery connection back into the phone, it applies a bit too much pressure on the connection which sends the phone back into the redlite "no boot" mode.
TL;DR, If the battery is connected to the phone too "tightly" with the screws, the issue is caused.
Hardware flaw? I think so.
My Fix? Took out the connecting screws, the connection seems to hold without them and there is no more pressure on the connection without the added thickness of the screws (when putting the back of the case on)
EDIT: Here's a video of what I'm talking about, for those of you who haven't had to deal with this (yet?)
Video of Issue
Hey Google/LG, if you're reading this, Send me a new phone, please!! This is unacceptable!
Good find. Maybe you could try packing the back in places so that no pressure is put on the battery
Michealtbh said:
Good find. Maybe you could try packing the back in places so that no pressure is put on the battery
Click to expand...
Click to collapse
Good Idea, will try it if I encounter this problem again. Seems to hold up, though, even when pressing on the back of the case where the connection is made (down and to the left about 0.5cm from the "n" on the back of the case).
bump--I think people should really see this.
Nice find dude!
I always thought it was a software issue but turns out it is not!
It's still strange that most people have encountered the issue when benchmarking.
Sent from my Nexus 4 using Tapatalk 2
alwaysbboy said:
It's still strange that most people have encountered the issue when benchmarking.
Click to expand...
Click to collapse
Perhaps it's just a coincidence. I'll still stay away from benchmarking, though.
alwaysbboy said:
I always thought it was a software issue but turns out it is not!
It's still strange that most people have encountered the issue when benchmarking.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
If the finding is true then here my theory on why it happens mostly during benchmarks.When you run benchmarks, your phone and battery heats up a lot. This can cause the connectors to expand causing screws to get tightened.
i can confirmed this find is true, altough its kinda late for me to read this thread.
here is my version.
im a proud owner of nexus 4. got my phone from the 1st batch order, and the original bumper also :angel:
this morning while watching my kid at school, got nothing to do but overclocking my nexus 4 with morfic's latest beta kernel.
silly i put the min and max at 1.8++ghz and run an antutu test on it. and in another 5 seconds the N4 turned off and practically dead. all buttons combo were negatives. as soon as i arrived home i plugged in the official charger. it just blinking red. few moments after i plugged in the N4 to my laptop. blinking red and driver installed notification showed up. then the red light gone. like forever... no red when i put it on charger nor when connected to the laptop.
ok its a dead meat. im in JAKARTA n got my n4 from the US. none of any LG service centre in my country could help me with it. and the RMA things just too far from me.
so since i left with zero to none option, i was wondering "what if i take off the battery?"
i remember read an article from ifixit about how to teardown the nexus 4 then i found the link.
here it is:
http://www.ifixit.com/Teardown/Nexus+4+Teardown/11781/1
what i did was:
1. follow steps number 6 [pictures #1 & #2]
2. number 7 [pictures #1 & #2]
3 and number 9. [pictures #1 & #2. no need do the pictures #3]
4. see the white wire with blue sticky tape right next to the battery? i dont know what is that but i unplugged the golden head off also.
i left it that way for 10 minutes before i put it back all together again [ including the screw battery port holder. just dont screwed them too tight. give a small effort to none power ]
all done and i pressed the power button. its ON like nothing happened before.
when im about to share my fixed in the other thread, i got someone direct me to this thread. so here i am confirming this fixed is legit
Wow!! This fixed my nexus that didn't even have an LED light. You are a life saver!
It's been dead for a week and I was just waiting on warranty. But now it's up and running like a bawse!
Hi
ethugp3pp3r said:
So I'm one of the people that's been having major issues with the red light/ no boot issue.
I think the issue (for me at least) is a hardware flaw. Upon completing the steps to reboot the phone (take case apart, disconnect battery, connect power, wait for battery charge indication, reconnect battery) I can get the phone to boot and function just fine.
I have discovered that upon screwing the battery connection back into the phone, it applies a bit too much pressure on the connection which sends the phone back into the redlite "no boot" mode.
TL;DR, If the battery is connected to the phone too "tightly" with the screws, the issue is caused.
Hardware flaw? I think so.
My Fix? Took out the connecting screws, the connection seems to hold without them and there is no more pressure on the connection without the added thickness of the screws (when putting the back of the case on)
EDIT: Here's a video of what I'm talking about, for those of you who haven't had to deal with this (yet?)
Video of Issue
Hey Google/LG, if you're reading this, Send me a new phone, please!! This is unacceptable!
Click to expand...
Click to collapse
This is simply a fault with your phone. Most likely a chip or component isn't soldered correctly or you have a dry joint. When the board is flexed by some force it is breaking or making the connection.
The time will come when even this "fix" for you stops working.
The reason the phone is sometimes failing during stress tests and not coming back on is a safety device. The lithium battery is reporting it is under stress or too hot and the phone shuts down to avoid an explosion. Because there is a big chance the battery is permanently damaged and so potentially dangerous the phone remains in a safety condition wanting to be returned to the manufacturer for testing. Lithium batteries if damaged can explode, imagine if a phone explodes next to your face while you are talking on it? The manufacturers, not wanting a law suit that disfiguring someone might bring, deliberately er on the side of caution.
It's a bit like the limp home mode some cars have when they detect some parameter outside of the norm. You might be able to reset that back to normal by some hack found on the internet but it hasn't fixed the underlying cause.
Regards
Phil
This thread should be stickied as this is a common problem with the Nexus 4.
Just wrote this to bump the thread back to first page so more people can see
Sticky This!
This needs to be stickied!
I'm having a similar issue with my completely stock nexus 4. I can only turn the phone on when it is connected to charger, but this is also very rare. If I manage to turn it on, it shows I have -22% battery left and this doesnt change. I can enter bootloader when charger is connected. I have left it charging overnight, but still it doesn't boot without the charger connected.
Any idea if the fix described here can help me? Can LG service somehow see that the phone has been opened?
I live in unsupported country, so I can't send the phone back to Google. My only hope is this fix here or my local LG service, but I'm not sure if my local LG can even help me, because the phone is not sold here.
Ahhh good thoughts. I've got a replacement battery on the way for that reason... Hopefully it's a problem there.
Sent from my Nexus 4 using xda app-developers app
Nexus 4, 8Gb, in UK
It arrived Sat (2 days ago) @ 80% charge & about 5 mins after unpacking I noticed it was the 8Gb & not the 16Gb I had ordered
Phoned google for RMA - currently awaiting replacement.
Repacked it, took it to work, had a play, installed maybe 3 apps, browsed a lot though - reboxed it afterward. as I had no case & as I didn't want to risk the RMA I decided not to take it next day.
Case arrives from amazon & I'm back to work today, so I decided to risk it - nexus battery almost dead & powered off.
Connected charger - nexus indicates charging on screen when power button is pushed.
As I lift the phone to power it on 20mins later, charging display blanks & red light starts blinking - swap cable, charger & check connections - all ok - nothing but a red light on a dead phone.
*panic*
read internet: wasted half an hour on button combos streetfighter would be proud of
Found this post here:
http://forum.xda-developers.com/showpost.php?p=37461951&postcount=3
"Seems to hold up, though, even when pressing on the back of the case where the connection is made (down and to the left about 0.5cm from the "n" on the back of the case)."
After pressing down around there, the red light clears instantly, small vibration & nexus is now charging again.
Am glad I'm sending this unit back, if replacement does this within 30 days then I will give up on LG & wait for next gphone; between this and the glass cracking issues I read of, this may not be the best nexus ever quality wise.
tl;dr Almost virgin Nexus got red light & unresponsive on first charge. After all else failing, firmly pressing the back, directly above the battery connection area immediately revived it...
kwft said:
Nexus 4, 8Gb, in UK
It arrived Sat (2 days ago) @ 80% charge & about 5 mins after unpacking I noticed it was the 8Gb & not the 16Gb I had ordered
Phoned google for RMA - currently awaiting replacement.
Repacked it, took it to work, had a play, installed maybe 3 apps, browsed a lot though - reboxed it afterward. as I had no case & as I didn't want to risk the RMA I decided not to take it next day.
Case arrives from amazon & I'm back to work today, so I decided to risk it - nexus battery almost dead & powered off.
Connected charger - nexus indicates charging on screen when power button is pushed.
As I lift the phone to power it on 20mins later, charging display blanks & red light starts blinking - swap cable, charger & check connections - all ok - nothing but a red light on a dead phone.
*panic*
read internet: wasted half an hour on button combos streetfighter would be proud of
Found this post here:
http://forum.xda-developers.com/showpost.php?p=37461951&postcount=3
"Seems to hold up, though, even when pressing on the back of the case where the connection is made (down and to the left about 0.5cm from the "n" on the back of the case)."
After pressing down around there, the red light clears instantly, small vibration & nexus is now charging again.
Am glad I'm sending this unit back, if replacement does this within 30 days then I will give up on LG & wait for next gphone; between this and the glass cracking issues I read of, this may not be the best nexus ever quality wise.
tl;dr Almost virgin Nexus got red light & unresponsive on first charge. After all else failing, firmly pressing the back, directly above the battery connection area immediately revived it...
Click to expand...
Click to collapse
So you didn't even take it apart to revive it? Interesting... I haven't had this issue myself in the 2 and a half months with this phone, but nice to know what to do if it arises.
It sounds like it could be dodgy solder joints, although I'm tempted to say that I'm currently ****ting myself. Things like glass cracking doesn't worry me, people are clumsy and that usually will cause that. However, we have no control over the quality of the circuitry inside.
The thing is, the poster above says wait for the next GPhone, it's been announced for next year. So you're going to be waiting a hell of a long time. This phone I hope will suffice while you do so however.
kwft said:
After pressing down around there, the red light clears instantly, small vibration & nexus is now charging again.
Click to expand...
Click to collapse
Nice to see that helps. I need a fix that allows me to "pull" on it and then push it again
Guys i read on some forums that Mi3 has touch problems like over touch sensitivity and many users are facing it...is there any user here who facing it or it's an hoax? I have ordered one yesterday and i am worried about it..i was fed up of touch on my old phones..please help
I am also experiencing this touchscreen sensitivity issue. Even just hovering my finger on the screen it already responds. Glove mode is off, even tried it while its on, still the same. Did a calibration, no effect. Anyways, it just causes some accidental touches but it does not mess up the entire experience.
Raj joshi said:
Guys i read on some forums that Mi3 has touch problems like over touch sensitivity and many users are facing it...is there any user here who facing it or it's an hoax? I have ordered one yesterday and i am worried about it..i was fed up of touch on my old phones..please help
Click to expand...
Click to collapse
its a myth or because of a faulty device.
if it occurs only while charging then it can be the power socket that you are using. (usually occurs if your phone i still plugged in after it has been fully charged. happened on my s3, galaxy s duos and grand duos as well)
could be because of using local charger, faulty battery, basically anything that can mess up the voltage and interfere with the touch screen (but only while charging) very rare chance almost one in a million that somehow a faulty battery causing this.
no such problem on my dad' Mi3 and i ordered it during the first flash sale of Mi3 in India. no issue or problems in the phone so far.
Kapiljhajhria said:
its a myth or because of a faulty device.
if it occurs only while charging then it can be the power socket that you are using. (usually occurs if your phone i still plugged in after it has been fully charged. happened on my s3, galaxy s duos and grand duos as well)
could be because of using local charger, faulty battery, basically anything that can mess up the voltage and interfere with the touch screen (but only while charging) very rare chance almost one in a million that somehow a faulty battery causing this.
no such problem on my dad' Mi3 and i ordered it during the first flash sale of Mi3 in India. no issue or problems in the phone so far.
Click to expand...
Click to collapse
I am having this issue of mis-touches while charging.
I touch somewhere and it actually gets touched somewhere else.
Using latest stable rom v23 (India) and using stock charger.
What can I do to solve this? Take a replacement of phone or the charger?
smeet.somaiya said:
I am having this issue of mis-touches while charging.
I touch somewhere and it actually gets touched somewhere else.
Using latest stable rom v23 (India) and using stock charger.
What can I do to solve this? Take a replacement of phone or the charger?
Click to expand...
Click to collapse
you can try different charger and different power socket which will eliminate faulty charger, cable or irregular power supply. if even after testing all this you still have problem better take it to nearest service centre because if its battery's fault let the service centre guys take care of it. don't do anything that may void warranty.
Kapiljhajhria said:
you can try different charger and different power socket which will eliminate faulty charger, cable or irregular power supply. if even after testing all this you still have problem better take it to nearest service centre because if its battery's fault let the service centre guys take care of it. don't do anything that may void warranty.
Click to expand...
Click to collapse
I have tested it with my Note2 stock charger and it still has same issues.
Still will test it out for some days and then decide.
By the way the phone is not one month old so should I take a replacement from flipkart? Or go to a service center?
smeet.somaiya said:
I have tested it with my Note2 stock charger and it still has same issues.
Still will test it out for some days and then decide.
By the way the phone is not one month old so should I take a replacement from flipkart? Or go to a service center?
Click to expand...
Click to collapse
Go for a replacement. drop an email right now before 30days time period is over. If you are facing this issue only while charging then there is very low chance of it being device fault.
Kapiljhajhria said:
Go for a replacement. drop an email right now before 30days time period is over. If you are facing this issue only while charging then there is very low chance of it being device fault.
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Click to collapse
It is a battery fault I think but since the battery is non removable can't do much.
Is your charging point earthed properly.. Mis touch problem is caused due to improper earthing
hum does it have touchscreen problems?
i mean like the ONEPLUSONE?
if so i don't want it. i mean i didnt chois the oneplusone cause off that. my screen has to work 100% fine or i'm going mad
Pranav1909 said:
Is your charging point earthed properly.. Mis touch problem is caused due to improper earthing
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Click to collapse
Yes it is earthed properly coz the others phones charge without any issues. I even checked the charger. Its all fine.
I had ghost touch problems when USB charging from my laptop...it was cuz I'm using a third-party charger for my LAPTOP charger...when I remove the laptop from AC power, no ghost touch...
So basically, I doubt there is any problem with the device itself (except for the fact that it is so sensitive to improper charging unlike other devices) but I don't think getting a replacement will help. Just use the supplied charger, on a properly earthed socket.
I had this same touch problem. Actually the problem is that the touch misses. What I mean by that is, draw a straight line from one end to another and in between the touch misses and you get a broken line at many points. I cheked it using the Hardware Test function and going into "Touch screen Test". Start to draw a line and see what happens. It will miss after every 1 sec or so.
So, i tried to find the cause. And i came to know it mostly happened when the phone was put on charging and mostly made the phone unusable while charging. It also occured after taking the phone off the charging if it was overcharged. So I used charger of Samsung Note 3 and voila. The problem is gone.
Summary : Charger supplied with Mi3 is piece of s#it. Dont use it. It will damage the screen with static charge that is left on the screen after charging. Get yourself another good quality charger.
I have noticed this problem. There is touch input even while hovering finger about 3 mm above the screen. I don't mind this problem that much but it does become a minor annoyance sometimes while typing. I don't want to apply for a replacement though as the phone is flawless otherwise and I've heard that even the replacements also have the same problem. I have not yet removed the protective screen cover which comes with the phone so I don't know whether that's causing the issue.
Update: I have applied a tempered glass screen protector and the problem is still present.
Sent from my MI 3W using XDA Free mobile app
I noticed yet another problem. The multi-touch is OK for about 4-5 fingers. But above 5 fingers, the touch gets haywire. Ghost touches, touches not getting registered, touch points swapping, etc start to happen very badly. Is anyone else facing this issue? I tested using antutu benchmark.
Sent from my MI 3W using XDA Free mobile app
Sadly i experience the same issue. The screen gets hypersensitive from time to time. I've had my MI3 only for a week now. Considering doing a factory reset. Any experience?
gauco said:
Sadly i experience the same issue. The screen gets hypersensitive from time to time. I've had my MI3 only for a week now. Considering doing a factory reset. Any experience?
Click to expand...
Click to collapse
Go to hardware testing and then to touch sensor and hit menu button and calibrate
My mi3 touchscreen is fully working after 7 months (and i hope even in the future).
Hi,
If you are experiencing serious issues like miss typing and random unwanted button pressing by the phone then this is for you! I recently woke up and found my phone spazing out and not being able slide the screen up properly. So this is what worked for me and hopefully will fix your issues too!
1. Install any updates that need doing. Restart phone.
2. Still have problems then turn off glove mode ( settings and then display) and clear and wipe cache. Do this by holding down the up volume key on the side and power button - wait until the screen goes black and then it should appear in recovery mode. Use volume buttons to select the language and the power button to enter. Go Wipe and Reset and then Wipe Cache. See if that works. If it doesn't please look at Step 3.
3. Now try refiguring and calibrating the touch screen through the hardware menu. This was painful for me as all the buttons i wanted to press hit another key! but eventually got it. Try to key this into the phones key pad and call: *#*#64663#*#*
4. You are now at the hardware menu. Find touch screen and then the black screen appears where you can your finger over and draw. Use the button next the home button to get the start calibration menu ( looks like this 三)
and then hit start calibrating and wait for it to work. I actually need to go into setting to change button layout as only apps appeared when i pressed there....
This then solved all the issues and my phone now works perfectly
Let me know if it worked for you!
I got my phone on Wednesday (4/8/15) and everything was perfect with the phone nut as of last night (4/9/15) noticed that camera was not rotating and it was kept on landscape, and also applications like youtube would not automatically rotate from portrait to landscape. I verified the screen rotation setting and it was on, did a factory reset and nothing. Called Samsung and no help there they don't know what the problem is. Went to an AT&T store and they could not find the root of the problem, so they are trying to get me a new phone. But while I wait I would like to see if there is a solution because if I can solve it (with help) before I get the new one I can cancel that order. Any one with same issue or knowledge of how to get it fix? please help
Same here
I had it rotate maybe once right when I got it and then it stopped and I have not been able to get the phone to rotate at all, photo, video, web browsing nothing. I am about to do a factory reset to pray and see if that clears it up.... if not its back to AT&T for me as well.
I installed a level app and it at least appears that the accelerometer is registering motion and position, but I am not sure if its reporting right (angles dont really look like the angle they should be.) So I could be faulty hardware/firmware.
---------- Post added at 09:34 PM ---------- Previous post was at 09:06 PM ----------
timske said:
I had it rotate maybe once right when I got it and then it stopped and I have not been able to get the phone to rotate at all, photo, video, web browsing nothing. I am about to do a factory reset to pray and see if that clears it up.... if not its back to AT&T for me as well.
I installed a level app and it at least appears that the accelerometer is registering motion and position, but I am not sure if its reporting right (angles dont really look like the angle they should be.) So I could be faulty hardware/firmware.
Click to expand...
Click to collapse
it looks like the gyroscope maxes at 30 degree's when the phone is stood on end (which should be 90). Wonder if this is a software/firmware bug, and I am going to assume 30 degrees inst enough to cause the phone to rotate and change position.
I have the exact same issue. 64gb sapphire black edge.
By any chance do you have a wireless charger?
pr0virus said:
I have the exact same issue. 64gb sapphire black edge.
By any chance do you have a wireless charger?
Click to expand...
Click to collapse
don't have a wireless charger yet. should be getting it next week. but tried the wireless changing at an AT&T store and it worked well. as of the screen issue have to wait 5 business days to get a new phone from the store since neither AT&T or Samsung can figure out the problem. and I am noticing more and more people with same issue here and other forums
I'm giving it a few days for some sort of solution to pop up. If nothing I'm jumping on the return wagon as well. :/
Had the same issue as well. I went to best buy to get a new phone.
I think it might have something to do with the fast charger as it might have fired the gyroscope, because my rotate worked fine till I took it off the wireless charge and plugged into the faster charger.
Best bet would be to call up Samsung and ask them if they there is a issue with this and hopefully they will send out an update (If possible) to fix the gyroscope.
Software issue
I just spoke on the phone with Samsung. This is a known issue and it is NOT a broken gyroscope. It is a software issue and they are working on a fix.
Samsung called too a few hours ago. They are checking on the issue and also there will be an update soon.
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
I got a verizon S6 edge and it also has the same issue.
I got the black one with 64 gigs and it has the same problem verizon gave me brand new phone as it is under 14 days replacement. I also found that if your mobile is not fast charging just push the usb cable gently into the charger. If you want to use slow charging you can pull it out slightly. There are two modes in the charger.
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
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Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
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That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.
Google is supposedly a global company...
Let us know how it goes, and good luck.
Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.