Seemingly random freezes/shutdowns. - X 2014 Q&A, Help & Troubleshooting

The other day I switched my runtime to ART from Dalvik, which I much prefer. Everything was running fine until I picked up my phone and realized that the Active Display didn't come to life. Then the power button wouldn't make the phone respond (battery was at 75%) either. So I did a 3-button reset of the phone.
After the phone boots up I go to the home screen, then all of a sudden the screen stops responding to my touch and the screen fades to black. Again, Active Display doesn't appear and the power button doesn't wake the screen up. Holding the power button down by itself does nothing... only a 3-button reset will reboot the phone. This continues for an hour or so until my phone finally stays awake and stops misbehaving.
The following day my phone seems fine. Played a couple games, used Maps to navigate, and a half dozen other apps for an hour or two. Then after taking my phone out of my pocket a little later, there's no Active Display and the power button doesn't work. [emoji35]
The only app I have had any problems with is Hangouts... where the app would randomly force close. Thinking this might be the culprit, i uninstalled the updates for Hangouts and took it back to it's stock state (since I can't uninstall it outright). But alas, the issue happens maybe twice more, seemingly at random throughout the rest of the day.
This morning I switched back to Dalvik and have yet to have a weird shutdown. I would really like to switch back to ART though because there are several apps that seem to run more smoothly with less stuttering during scrolling with ART enabled rather than Dalvik. I used ART with my 2013 Moto X with never an issue for nearly a year. Any words of advice or suggestions? I really don't want to have to get a replacement device... but I guess I will if I absolutely have to.

I had similar activity happen to me when switching to ART. Staying on Dalvik has eliminated any weird behavior except for the Hangouts force closing. I guess we have to wait on Google for an update.

What version do you have ? I have a XT1097 and its been 2 days with ART, 0 freeze or feboots

Faruko said:
What version do you have ? I have a XT1097 and its been 2 days with ART, 0 freeze or feboots
Click to expand...
Click to collapse
I have a 32GB Moto Maker variant on Verizon. XT1096.

I posted that I was getting shutdowns as well, with very few responses other than people telling me that they were not experiencing the same problem. I did however leave out that I was experiencing the problems while running on ART, and as some of you others have posted, after switching back to dalvik I have had no such issue. I also prefer ART but I will have to wait for an update I guess, which probably will not be until we get the upcoming Android L.
I should also mention that it seemed as though I was only getting the freezes/shutdowns while at work, where I have poor cell reception, yet I have wifi. Also, my phone is in my pocket all day and it does sway around a bit in my pocket. I am thinking this might make the IR sensors go a little crazy. Maybe the lack of cell reception and the IR sensors going crazy has something to do with it, if indeed having the phone in my pocket is messing with the sensors. You're not alone though. Stick with dalvik until we get an update.

stastnysnipes26 said:
I posted that I was getting shutdowns as well, with very few responses other than people telling me that they were not experiencing the same problem. I did however leave out that I was experiencing the problems while running on ART, and as some of you others have posted, after switching back to dalvik I have had no such issue. I also prefer ART but I will have to wait for an update I guess, which probably will not be until we get the upcoming Android L.
I should also mention that it seemed as though I was only getting the freezes/shutdowns while at work, where I have poor cell reception, yet I have wifi. Also, my phone is in my pocket all day and it does sway around a bit in my pocket. I am thinking this might make the IR sensors go a little crazy. Maybe the lack of cell reception and the IR sensors going crazy has something to do with it, if indeed having the phone in my pocket is messing with the sensors. You're not alone though. Stick with dalvik until we get an update.
Click to expand...
Click to collapse
Well that's disappointing... hopefully history will repeat itself and we'll see Android L sooner rather than later. I'd really like to be able to use ART again.

I'm willing to bet the 2014 moto x will be the first device after nexus devices to get android l.
Sent from my XT1096 using Tapatalk

Related

[Q] Galaxy Note not waking up?

I can't put my finger on this issue I've been having with my Note.
Don't get me wrong, this device is a godsend!
The problem I've been having is that sometimes when I take my Note out of my pocket and try to press the unlock or menu button it doesn't show anything on the screen. I've read about people having issues with delay before it pops up, but it doesn't pop up even after 10 seconds or a minute, it feels like the device 'hangs' or doesn't want to wake up. The only way I can turn the phone on again is by pressing the unlock button for like 10 seconds and the phone reboots.
I thought it was a problem with Green Power, I thought it maybe had issues turning off the wifi or data when the screen was locked and that the service would cause the OS to crash or 'hang'. When I look at my battery history after the reboot it shows that I lost a significant amount of battery (5-15%, depending on how long it took for me to 'discover' the crash) and there's a 'jump' in the graph.
Things I've tried:
Stock rom - problem persists
Different kernels - tried all the kernels available in the market including stock, problem persists
Add a bit of paper between back-cover and battery (to make sure it doesn't lose contact)
Checked if there was dust between battery connections
Tried different sim card
Tried disabling wifi and data all day (mysteriously persists)
DIfferent governors (ondemand and interactive) (the phone reverts to default governor after the forced reboot, normal? i have my phone set to interactive on boot, but somehow it skips that after the forced reboot)
I've attached a picture of the battery graph. According to the stats there's a 25 minute gap where the phone was 'stuck' and you can see that the screen was on and active for that duration.
There are NO funny apps running in the background, this is is a clean install with some standard Samsung apps frozen.
tl;dr version: phone randomly won't wake up; battery loss after forced reboot;
I might have found the issue myself. Now when I come to think of it, I think it always occurs after I've been in my car for like a 30 min drive... Maybe the phone is having trouble switching networks? Anyone know what might be causing this?
Or better yet, how can I research this issue? Can I enable some logging somewhere to track this?
I had the note for about 10 days and today, about 1 hour ago it happened to me for the first time. I tried the home button to wake the screen but nothing, tried the power , nothing and holding the power but nothing happened. I had to pull the battery.
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
tamarian said:
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
Click to expand...
Click to collapse
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
I'm on stock room and unrooted. Like I said first time it's happened.
i've had the GNote since 4 days now , and yesterday same thing happened as the device was in my pocket and i couldnt wake it up at all , battery pull solved it.
im on stock , non rooted
I can't believe that we are the only ones with this issue. Anyone else? OR better yet, how did you resolve it?
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
kirkla79 said:
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
Click to expand...
Click to collapse
Thanks for your reply. I did some research, and apparently it had to do with static being built up in the screen from wearing it towards your body in your pocket.
This issue was that you couldn't swipe the lockscreen cause the touch screen wouldn't respond. The problem we are having is that the screen won't even turn on and that the system locks up.
Same issue here with my 2 days old Galaxy Note, that's how I found this forum. In my case it went from not waking up occasionally to every time WIFI was ON (I did some experimenting with settings to see which one could be the one causing the problem). But then...occasionally it would not wake up even with WIFI OFF: very annoying. And this is my first Android, so I didn't have any custom anything, pretty much same as out of the box when I got it The only solution was to reset the handset. And definitely has nothing to do with having it in my pocket as I don't carry it in my pocket. Rang Samsung, they told me it was faulty, I returned it. Now I'm concern the next one is going to have screen issues? As so many people complain in this forum? we'll see.
My issues have been resolved after flashing AbyssNote 1.4 and when I stopped using System Tuner. I've started using Voltage Control instead and now I'm not even having problem @ 100Mhz undervolted 50mV from stock.
Same problem with my wife's Gnote, totally stock, just a small handful of apps installed. Happened twice, about a week apart.
She does a lot of travelling, maybe you're right about that. But it happens after she gets home when it's still OK.
Had the same same issue twice in two days and had to do a battery pull, just did a master reset and re -installed the applications manually, so far so go.
YOu guys think its a hardware or a software issue?
Hmm.. Happened to me too about three times in the last two weeks. I am on stock rom but rooted, and running Green Power. Hopefully samsung will fix it in the next updates. Seems like a software bug to me. Maybe not enough juice when in deep sleep?
metus666 said:
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
Click to expand...
Click to collapse
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
neunzehn77 said:
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
Click to expand...
Click to collapse
problem is it also happens on stock rom.
mfractal said:
problem is it also happens on stock rom.
Click to expand...
Click to collapse
It's very well possible that the stock kernel has faulty settings for the CPU. Haven't had the problem again with AbyssNote 1.4 and Voltage Control (even with custom cpu frequencies)
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
qazkamakazi said:
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
Click to expand...
Click to collapse
at this point we're just guessing, there haven't been any official confirmations of the problem as far as i know.
But if it's so accute that it keeps happening all the time you must have a faulty device.. call samsung ?

[Q] random reboot/mms bug?

Hi there,
just wondering if anyone else are having issues of their phone randomly rebooting? does anyone know of a fix?
also, sending photos as an attachment does not work. in order to send a photo to anyone on your contact list.
found a work around by going through gallery and sending it directly from there.
if anyone know of a fix for either issues. the help would be greatly appreciated.
Thanks,
kevin
I've had several random reboots. Oddly enough, they usually occurred overnight when I wasn't using the phone. I would hear the vibration on my windowsill and saw it was rebooting. I did a factory reset yesterday and while in the midst of setting everything up on my phone, it rebooted again. I thought that maybe there was too much going on and it overloaded. But last night when I was out and not using my phone, it rebooted again. I'm gonna have to go to Verizon to swap the phone.
It keeps happening on mine, but almost always in the car while attached with BT. I'm wondering if BT has something to do with it, in my case.
Same thing
I am also experiencing the issue specifically at night. I have yet to actually have it interrupt me in anything but its still a concern. Just curious about whether for those of you who are experiencing it are using the Assist app or Android Assistant?
I only use the Assist app for when I'm in the car. It's not setup for night time. I exchanged my phone at Verizon today and so far so good. One of the employees tried telling me that the reboots could have been because I had Better Battery Stats installed on my phone and the battery saver apps can conflict with the OS. I blew his mind when I told him that BBS wasn't a battery saver app and simply lets people know about specific wakelocks. Seemed like no one there had any idea this phone even existed.
For the reboots, I guess tonight will be the big test.
It happened again to me this morning as soon as I got in the car and it connected to Bluetooth. Once it reboots, it's solid.
MVPete1 said:
I only use the Assist app for when I'm in the car. It's not setup for night time. I exchanged my phone at Verizon today and so far so good. One of the employees tried telling me that the reboots could have been because I had Better Battery Stats installed on my phone and the battery saver apps can conflict with the OS. I blew his mind when I told him that BBS wasn't a battery saver app and simply lets people know about specific wakelocks. Seemed like no one there had any idea this phone even existed.
For the reboots, I guess tonight will be the big test.
Click to expand...
Click to collapse
Please report back. I have gone 24 hours without a reboot with no changes to the device which is a first. If it doesn't have a Samsung or Apple logo no one seems to care anymore.
I can't get Assist to work at all. I typically listen to podcasts in the car and when texts come in I get a notification sound but I've never had one read to me. I disabled Assist to see if this was the cause of my Bluetooth reboots, and it's not.
With Assist disabled entirely, each time my phone pairs with Bluetooth it connects but the moment I start to play something it reboots. It's very consistent.
Phibaroptik said:
Please report back. I have gone 24 hours without a reboot with no changes to the device which is a first. If it doesn't have a Samsung or Apple logo no one seems to care anymore.
Click to expand...
Click to collapse
Just wanted to let everyone know that I haven't had any reboots with the new phone. I exchanged my old one for this one on Monday and so far everything's been good.
I have now had 3-4 random reboots that I have seen. I have also witnessed a complete lock up of the phone. I will be heading into Verizon today to exchange my phone.
Just wanted OP to know more people are having issues.
ricwhic414 said:
I have now had 3-4 random reboots that I have seen. I have also witnessed a complete lock up of the phone. I will be heading into Verizon today to exchange my phone.
Just wanted OP to know more people are having issues.
Click to expand...
Click to collapse
Same here and wondering if that's "Normal" too...
My Moto X turns off at night during charging.

[Q] JB 4.3 works like a charm, might not be hardware issue ?

Hello
Ive had numerous problems while i was on KK 4.4.2 .681 and .757 with freezeing phone, random reboots(usually once a day) and touch screen issues.
I have asked alot here and over at Sonys support forum and ppl began to point out that i could very well have a hardware problem. Although the problems i have had on KK wasnt that odd. Since ive read about others having theese problems.
But early monday morning i thought that hmm why not try what a dude here suggested. Wipe the phone completley with cache, dalvik cache and all that and flash the latest 4.3 firmware with JB. Hmm oki well i did that, and so far i havent had any reboots, or any freezes. Camera is QUICK and takes better pictures. At some point i thought the touch was acting weird but that could just be the app itself freaking out, it was only for a few seconds and after that everything was working like it should. Battery time is better aswell(although it goes down to 75% quite fast but after that its slooooow).
So do you still think i might have hardware issues ? I was about to ship my phone back to China but now it feels like it is pure software issues. And i have had big troubles with the retailer to accept this as a warranty matter since he belives its a software issue.
But then again, my phone aint operating good at all with KK 4.4.2
So far everything is fine with the phone, missing some stuff from KK but not the end of the world. But im still testing. If it will remain on without a freeze until the end of the week i could be quite certain that it is KK that ****s up my phone totally.
Please respond with thoughts.
Who told you to wipe your phone? ..lol..
Just my thoughts about touch screen, I replaced 2 days ago my "lucid" classic transparent screen protector with one Anti-Glare, which is not lucid glass like many but is rough and it influence a little little bit on the visualization of the screen, tiny, tiny thing but the touch screen is much much more responsive.
Classic issue with touch screen, unlock with patterns, with the lucid screen protector sometimes it skipped the touch and I had to try 2 times to unlock the phone if the phone was put on the table without hold it. With the new screen protector it not skip anything.
Sometime a stupid thing can be the issue.
Could be the screen protector, remember the first one I had was a antiglare, and as far as I remember I didn't have those issues then. Now I have ultraclear one. Could be that, you never know. I do have tempered glass one wich I haven't used.
Just before the phone actually froze for a few seconds just when I took a picture, but it came back with no reboot. And I got a msg on WhatsApp and messenger at the same time so that could be what was causing the lag this time. Hopefully
Sent from my C6903 using XDA Free mobile app
Still no reboot! Used camera alot and done all sorts of stuff.
And today I changed my screenprotector to see if that would rectify the touchscreen issue. I used a tempered glass screen protector. O my god how much better that protector feels! But still testing for any issues
Sent from my C6903 using XDA Free mobile app
Some updates.
No random reboots!
But two other odd things occurred and one of them is known.
1. Touchscreen went crazy, it didn't press what I wanted and so on. I noticed it actually swiped on the keyboard. Turned that function off and unistalled the app "Color notes". Touch screen bugs are known and Sony even admitted it so.
2. I couldn't send sms today, tried to several but got error. Data and so on still worked. Restarted the phone and then it worked again (might just be coincidence). Although I noticed that it at some point it had trouble sending data, took forever to get connection even though I had 3-4 pins reception. Also noticed when that sms bug occurred that it switched from 2 pins to full every time I opened the sms to send.
But still no reboots. These things maybe would trigger reboots with kitkat, I dunno.
Sent from my C6903 using XDA Free mobile app
Jonas740 said:
1. Touchscreen went crazy, it didn't press what I wanted and so on. I noticed it actually swiped on the keyboard. Turned that function off and unistalled the app "Color notes". Touch screen bugs are known and Sony even admitted it so.
Click to expand...
Click to collapse
I have it all the time, I mean not the touch screen going crazy but the swipe one on keyboard, it happen always when I click on the letter A on left side, it really piss me off.
I think I have to turn off the swipe thing too.
Ye I've read about ppl having issues like we do and they just turned it off and then it works. Sony said they would fix the touchscreen issues in updates but still not fixed.
Btw, have you noticed that the "swipe" to turn off the alarm clock is less sensitive? It takes some trys to swipe to turn it off. Although it is a good thing because it makes me pissed and I have to concentrate to turn it off wich makes me to get up Might be an intended "bug".
Sent from my C6903 using XDA Free mobile app
Jonas740 said:
Ye I've read about ppl having issues like we do and they just turned it off and then it works. Sony said they would fix the touchscreen issues in updates but still not fixed.
Click to expand...
Click to collapse
Yeah, they are very lazy to fix this issues but they are not to put on the market a "new" device and forgot about Z1.
Jonas740 said:
Btw, have you noticed that the "swipe" to turn off the alarm clock is less sensitive? It takes some trys to swipe to turn it off. Although it is a good thing because it makes me pissed and I have to concentrate to turn it off wich makes me to get up Might be an intended "bug".
Click to expand...
Click to collapse
Yes, Yes, I am glad that I am not alone. It was less sensitive even before I turned off the "keyboard swipe" thing. So not really know if it's related to that features, it shouldn't, but you confirmed a "bug" which was keeping me thinking. O Lord, I dream about a Z1 bugs free! (dream only)
might not be
eclyptos said:
Yes, Yes, I am glad that I am not alone. It was less sensitive even before I turned off the "keyboard swipe" thing. So not really know if it's related to that features, it shouldn't, but you confirmed a "bug" which was keeping me thinking. O Lord, I dream about a Z1 bugs free! (dream only)
Click to expand...
Click to collapse
Well that Alarm swipe might not be a bug actually, ive tried it back and forth and if you "lazy" swipe it fast like you would when it rings in the morning it wont turn off. But if you do apply pressure and swipe slow it will turn off. Not a huge problem for me since it actually help me getting out of bed
Jonas740 said:
Well that Alarm swipe might not be a bug actually, ive tried it back and forth and if you "lazy" swipe it fast like you would when it rings in the morning it wont turn off. But if you do apply pressure and swipe slow it will turn off. Not a huge problem for me since it actually help me getting out of bed
Click to expand...
Click to collapse
Of curse, it help me too, I get angry because of that so I have to leave my bed ..LOL..
The thing is, who know if it was meant to be like that? It was made with that purpose? Because if it isn't then it's a "bug".

Pandora crashing?

Has anyone else had an issue on the S6 Edge with the Pandora app not responding? Nothing I have tried has stopped the issue. Sometimes it will play for a while, but as soon as I turn my screen on it will freeze up, slow down my whole phone and then eventually just either stop running altogether or will display an ANR. It was doing this when I had the phone completely stock and still does it after I have rooted.
I have uninstalled, cleared application cache, cleared phone cache, changed settings with data and nothing will fix it.
Any insight would be great.
Thanks
I also wanted to report I have the same issue but I have the HTC M8. I don't think its specific to the S6.
Zabalba said:
I also wanted to report I have the same issue but I have the HTC M8. I don't think its specific to the S6.
Click to expand...
Click to collapse
chiming in from VZW G3, can confirm it is not limited to only the s6. I had freezing on both 5.1.1 AOSP and 5.0.2 stock rooted.
If you’re acquiring issues for the S6 Edge with the Pandora application certainly not replying, often times quitting your current application, re-opening that and also going back to http://www.pandora.com for your best suggestions.
I have had an issue when running my Pandora as well. It makes a crackling sound if I'm scrolling or touching the screen while it plays and then after a few of those crackles it just starts emitting this horrible high pitched squeal until I hit the back button enough times. Even then if any sound comes through the phone like a notification or incoming call, it starts again until I reboot it. I've had the phone for less than 24 hours...
S6 here and Pandora problems as well...just stops responding and I get the wait, report or OK prompt.
Thing is, it worked fine at first and my phone had not been updated, so I'm assuming at some point Pandora updated and fubard it.
Hope there's a fix soon!
I have this issue as well on a Nexus 6 pretty much every time I use Pandora. I've never had a problem in the past on any prior phone. I haven't seen many other people talking about this so I have kind of assumed it's related to Lollipop and having a lot of apps installed or something (worth noting even if I remove all apps from recents and reboot it still happens).
So frustrating. At least I'm not alone.

Random vibrating and getting kicked out of apps!!!

Hi all,
I'm at the end of my tether as my P20 Pro has started glitching incessently.
It's vibrating randomly (and regularly) and any time I try and go into an app it kicks me out within a second or two. I've not dropped my phone, it's not been in water and it's really starting to p*ss me off as I literally can't even send a text/WhatsApp without being booted out.
I've had the phone around 20 months and the cynic in me thinks Huawei may have deliberately bugged it to force me into buying a new phone. I've tried deleting unused apps, clearing cache, deleting old gallery videos etc but it hasn't made a single bit of difference.
I know there are a lot of posts on here about notification issues and random vibrating but this is definintely nothing to do with notifications. I've loved this phone since I got it but the past week or two have seriously p*ssed me off and I just want to smash the phone!
If anyone could help I'd be forever in your debt!!!:fingers-crossed:
Cheers
Slim
SalfordSlim said:
Hi all,
I'm at the end of my tether as my P20 Pro has started glitching incessently.
It's vibrating randomly (and regularly) and any time I try and go into an app it kicks me out within a second or two. I've not dropped my phone, it's not been in water and it's really starting to p*ss me off as I literally can't even send a text/WhatsApp without being booted out.
I've had the phone around 20 months and the cynic in me thinks Huawei may have deliberately bugged it to force me into buying a new phone. I've tried deleting unused apps, clearing cache, deleting old gallery videos etc but it hasn't made a single bit of difference.
I know there are a lot of posts on here about notification issues and random vibrating but this is definintely nothing to do with notifications. I've loved this phone since I got it but the past week or two have seriously p*ssed me off and I just want to smash the phone!
If anyone could help I'd be forever in your debt!!!:fingers-crossed:
Cheers
Slim
Click to expand...
Click to collapse
When it's vibrating is anything happening in the notification bar?? Mine started doing that last week and it was a call app I had installed. It could be you have to go through the notification settings for each app. Is there any particular application that you are noticing it on? Sorry for the questions. I hope you are OK x
Sent from my CLT-L09 using Tapatalk
Hi mate,
No nothing shows in notifications when it vibrates. It's actually a different type of vibration than you would get for a normal notification as well. It's a very rapid vibration that comes and goes. Initially it started kicking me out of my camera gallery and then started happening on other apps as well (Google search, Golf Clash, Snapchat etc). It's settled down the last couple of hours but I know it'll flare up randomly again at some point!:crying:
I also have problems with people trying to hear me on phone calls as well but assume that's probably a completely separate issue!
Cheers
Slim
Instead of smashing the phone I would suggest factory restore.
SalfordSlim said:
Hi mate,
No nothing shows in notifications when it vibrates. It's actually a different type of vibration than you would get for a normal notification as well. It's a very rapid vibration that comes and goes. Initially it started kicking me out of my camera gallery and then started happening on other apps as well (Google search, Golf Clash, Snapchat etc). It's settled down the last couple of hours but I know it'll flare up randomly again at some point!:crying:
I also have problems with people trying to hear me on phone calls as well but assume that's probably a completely separate issue!
Cheers
Slim
Click to expand...
Click to collapse
Have you ran the support app see if it's a hardware issue? I'd try and do a factory reset if that does not work because its difficult to diagnose. I hope you are staying safe x
Sent from my CLT-L09 using Tapatalk

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