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My phone is doing the washed-out thing, and I went in to talk about a warranty replacement. While I was there, I was informed that "since Monday," AT&T is insuring every phone they sell except the iPhone. I was told the insurance covers "everything.. water.. breaking it in half.."
Needless to say, I was pretty pleased..
pdbogen said:
My phone is doing the washed-out thing, and I went in to talk about a warranty replacement. While I was there, I was informed that "since Monday," AT&T is insuring every phone they sell except the iPhone. I was told the insurance covers "everything.. water.. breaking it in half.."
Needless to say, I was pretty pleased..
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Based upon my reading, I was under the impression that there was a 1 year warranty from date of purchase, as I've never needed to exercise the warranty myself...
I'd assume that what you're discussing is an extended warranty? Do you know how much it costs monthly and / or if there are discounts on business accounts?
Thanks in advance!
For prices, check the 7th post in this thread: http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=88879
And I JUST recieved my BRAND NEW Tilt in the mail YESTERDAY after calling AT&T Saturday afternoon! Turns out they exchange for flashing problems! Who woulda thought.... Not ME!
_Alex_ said:
Based upon my reading, I was under the impression that there was a 1 year warranty from date of purchase, as I've never needed to exercise the warranty myself...
I'd assume that what you're discussing is an extended warranty? Do you know how much it costs monthly and / or if there are discounts on business accounts?
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It's not really an extended warranty. The insurance covers "Loss, Theft, Accidental Physical or Liquid Damage, Mechanical and/or Electrical Failure after the Manufacturer's Warranty Period has expired." So, it's sort of a superset of an extended warranty.
It's about $5/mo. The deductible is $50 "for losses incurred now through November 2nd, 2008," at which point the Tilt has a deductible of $125 ("Equipment Tier 2", according to http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf)
pdbogen said:
It's not really an extended warranty. The insurance covers "Loss, Theft, Accidental Physical or Liquid Damage, Mechanical and/or Electrical Failure after the Manufacturer's Warranty Period has expired." So, it's sort of a superset of an extended warranty.
It's about $5/mo. The deductible is $50 "for losses incurred now through November 2nd, 2008," at which point the Tilt has a deductible of $125 ("Equipment Tier 2", according to http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf)
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Hmm, $125 deductible in November? That's the same month my manufacturer's warranty runs out. Maybe I'll reconsider then.
Thanks for the info!
For me, the most important thing is the protection against loss, theft, and physical or liquid damage. The manufacturer's warranty does *not* cover these things, so if you lose or break your phone, you're SOL..
pdbogen said:
For me, the most important thing is the protection against loss, theft, and physical or liquid damage. The manufacturer's warranty does *not* cover these things, so if you lose or break your phone, you're SOL..
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Very true... And it's a small price to pay for $5 / mo... Thanks again!
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
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HTC covers for 1 yr. Tmobile will just say call HTC.
xsnipuhx said:
HTC covers for 1 yr. Tmobile will just say call HTC.
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Not true, I'm on my 5th tmo warranty replacement, bought my phone in march.... if this breaks I get the option to swap to any other color or an MT3G.... being a RadioShack employee we become a T-mo retailer in 20 days... ima play with for a couple weeks and maybe sometime before my warranty is up this one will somehow wind up defective...
And that applies to ANY new phone including new phones sent as warranty replacements, eg my current g1 was a new replacement so even though my orig purchase was march this one carries a one year warranty from the date I first put my sim in it.... 3 days ago
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
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TRUE ...they jus send u a replacement & charge u $10 for shipping & u send ur old phone back in the box they sent ur new 1 in
BUT the new phone they will send u will be REFURBISHED!!! NO IF &S OR BUTS
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
Tmo will send you a replacement, as others have said. If you call HTC, they too will cover it, however you have to send it to them and they will repair the problem(s) and send back your unit.
This is also the only way someone like me can get a G1 fixed, as I bought mine secondhand from CG.
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables. As far as refurbs go it depends on what is in stock at the closest warehouse of said third-party. If there are new ones in stock that's what you get. You nor t-mo can ask for new versus refubished as already stated it's the luck of the draw.
The majority of what these loons say isn't true. Also, for future assurance of not paying out the ass for a new phone just pay the measley $4 a month incase it happens again next year.
P.S. ESKIMO if you are hoping your device might suddenly become "defective" what I have done is re-flash the old dreaming.nbh and the flash haykuro's broken SPL. Instantly causing your phone to brick (forever). Give t-mo a call and you'll have a new phone in a weeks time .
Lol thanks but that's only number one on my list of way's to break this sucker.... I did mention om on my 5th g1 in 5 months
And while tmo may not be able to request new or refurb the warranty replacement mgr I spoke to and have the cell number of, said they may know weather they are currently shipping one or the other out of a warehouse.... its a simple as checking the warranty attached to the IMEI 90 warranty (or remainder of current) is refurb 1yr is new.... every tiime
How is this possible, i got the insurance thing from t-mob and they told me, in case the phone was stolen, broken etc etc. i had to pay a deductible price of $130 ????
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
ESKIMOn00b said:
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
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cool, I *work* for t-mobile in the PDA dep (so I support G1 yay) and didn't even know this. Though I had suspected it, as I'd noticed the discrepancy in that some warranty replacements would show 1yr instead of 90days or existing as we always advise customers.
superGOAT said:
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables.
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whoa several things wrong there. First, $4 isn't the cost for insurance, it's $5.99 if you get the extended warranty (which I certainly would if you're going to have it at all) and $4.79 if you only get insurance.
Also, if you are within the 1 year warranty, T-Mobile will replace your device, but we certainly don't refer you to anyone else to do it, and you can CERTAINLY NOT request a color change. There's no way for us to do it! If you have insurance, and the phone is physically damaged, is the only time we refer you to a Assurion. You claim to work for T-Mobile but you definitely don't seem to work in PDA or any other support department that actually does exchanges.
ESKIMOn00b said:
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
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On this, this is incorrect. The insurance covers anything not covered under warranty. You can throw it against the wall, break the screen, cook it in the microwave, etc, and they'd still send you out a new phone for the deductible cost. You could theoretically even say you lost the phone, pay $130 for a replacement, and then sell the original on eBay for a profit! Though the prevent this type of thing by banning you from insurance if you have more than 2 insurance claims in 1 year (Assurion will do this, not T-Mobile)
EDIT:
Wow, after reading further in this thread..... you guys have a real confusion on how warranty, insurance, and multiple exchanges work! I'd say - call t-mobile and ask to speak to a rep and see what actually happens.
The basics:
1: You bought the phone from eBay or got it from "some guy": Call HTC and see what they can do. T-Mobile can't help you.
2: You bought the phone from TMobile: T-Mobile handles warranty, Assurion handles loss/theft/accidental damage. You can't change color or devices.
3: You've had multiple exchanges of the same device (more than 3 in 90 days): You can change the device, but you can't pick what device replaces it (we tell you) and you can't pick the color. You won't get a MyTouch for a G1 (lol, I wish). You'll likely get a Dash or Blackberry, but that is determined by the warranty system, and you can only take what it offers or your same device back.
4: You bought the phone from TMobile, you've had multiple problems, you hate the phone, etc and you DON'T like what the system offers you on step 3. Talk to Loyalty and they'll give you a cheap upgrade. Probably not to a MyTouch as that is kinda the same phone, and we know what you're doing.
5. You have a G1 and want a free MyTouch. Not gonna happen. Nope.
OK, So i unlocked the bootloader on my phone and i said goodbye to my moto warranty, BUT when i took the phone out on a new contract with phones 4 u in the uk, i also bough separate insurance in which i pay £6 a month + The flat rate of £20 a month for calls and texts etc.
I wondered if i can claim on the insurance if i smash the screen for example even though the boot loader is un-locked?
If not, is there any point in paying the extra insurance costs?
coolbluelights said:
OK, So i unlocked the bootloader on my phone and i said goodbye to my moto warranty, BUT when i took the phone out on a new contract with phones 4 u in the uk, i also bough separate insurance in which i pay £6 a month + The flat rate of £20 a month for calls and texts etc.
I wondered if i can claim on the insurance if i smash the screen for example even though the boot loader is un-locked?
If not, is there any point in paying the extra insurance costs?
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You cannot void insurance.
Is it that you can void warranty but not insurance, then?
Providing that you live in europe, you can't void your warranty by rooting/unlocking your phone, no matter what BS manufacturers could tells. This is the law.
-> http://forum.xda-developers.com/showthread.php?t=1998801
duck from space said:
Providing that you live in europe, you can't void your warranty by rooting/unlocking your phone, no matter what BS manufacturers could tells. This is the law.
-> http://forum.xda-developers.com/showthread.php?t=1998801
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That's really useful, thank you
I have given you a thanks point.
While you won't void the insurance by unlocking the bootloader, it's probably better for you to be putting that money away on your own. Worst case, you dig into it to replace your phone. Best case, 2 years down the line you have enough to buy a new phone. That's better than giving it to some company. If you never break your phone, you'll never see that money again. I guess if you have a history of being really clumsy, insurance is a good idea, but otherwise it's almost never a good way to spend your money.
coolbluelights said:
That's really useful, thank you
I have given you a thanks point.
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This is a gentlemen forum :laugh:
You're welcome !
I bought my note 3 a few weeks ago, and I can still buy into the insurance thing through AT&T. I know samsung offers a warranty and that warranties you can pay for are typically junk. But I figure I should ask before letting the possibility close. Should I get the phone insurance, or is it safe to assume that anything covered by AT&T would already be covered by samsung?
interkin3tic said:
I bought my note 3 a few weeks ago, and I can still buy into the insurance thing through AT&T. I know samsung offers a warranty and that warranties you can pay for are typically junk. But I figure I should ask before letting the possibility close. Should I get the phone insurance, or is it safe to assume that anything covered by AT&T would already be covered by samsung?
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At&t insurance is nice because ANYthing that happens to your device is covered. But you have to pay the deductible. I don't believe Samsung's warranty covers water damage, or theft/loss.
I flashed CleanROM AT&T using Flashfire, as that is supposed to be fine. Worked just fine. Then my dumb ass decided to flash the boot.img that was provided for T-Mobile users in the same CleanROM AT&T thread using Flashify (yes, I read the threads about not flashing boot.imgs and removing any such doings in ROM scripts.... but had a temporary lapse of memory, ahhh).
Checked KNOX, and it's set at 0x0302. What exactly does this mean? If I have trouble with my screen, will I not be able to take it back? Will I have trouble selling the phone later on down the line with Knox being tripped?
So 2 part answer,
If you have jump or t-mo insurance, no, you really shouldn't have a problem with warranty or insurance issues. Most associates I know don't even know what knox is, much less what it does, or that it has a counter. Selling the phone might also just depend on the other person's knowledge/how much the care as well.
If you have to send the phone to sammy, then depending on the issue you might be SOL. AFIK they do check that, but I'm really the last person to ask, and I'm sure someone on XDA has already tested the fact by sending in a Knox tripped phone.
But on the t-mo side, you should be good to go, I've never rejected a trade-in or warranty claim because of something like knox, and I know most people don't care to check. Hell, I traded in my nexus 5 with the Chroma rom still installed, even booted up with the chroma bootloader. For safety sake tho, flash the original software/firmware/kernels and stuff before you do anything
From a t-mo associate
Hey, thanks for the answer. I don't have Jump or T-Mobile insurance. I did in the beginning but decided I would be better off buying the phone for full price, getting SquareTrade, and then selling it when I upgrade to the Note 5 (which is a nearly a sure thing for me). It's good to know that T-Mobile won't necessarily mind the tripped Knox if something goes wrong.
I'm a tad worried that Samsung pay won't work on Knox-tripped devices. That would make selling the phone when I want to get the Note 5 a lot more difficult. I'm still in my return window with T-Mobile, so I could always go return it and get a different color (I assume they deep-reset the phone before they sell it to somebody else so it's not tripped). But I'd have to pay a $50 restocking fee.
Hey, I shot you a PM, but it's not showing up in my sent box. Let me know if you didn't get it.
tbns said:
Hey, thanks for the answer. I don't have Jump or T-Mobile insurance. I did in the beginning but decided I would be better off buying the phone for full price, getting SquareTrade, and then selling it when I upgrade to the Note 5 (which is a nearly a sure thing for me). It's good to know that T-Mobile won't necessarily mind the tripped Knox if something goes wrong.
I'm a tad worried that Samsung pay won't work on Knox-tripped devices. That would make selling the phone when I want to get the Note 5 a lot more difficult. I'm still in my return window with T-Mobile, so I could always go return it and get a different color (I assume they deep-reset the phone before they sell it to somebody else so it's not tripped). But I'd have to pay a $50 restocking fee.
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Just sell it on swappa or craigslist but make it clear to the buyer that Knox is tripped and Samsung pay will probably never work. Right now, many people don't care about Samsung pay because it won't even roll out until the Note 5 ships. But yeah, you are better off selling it sooner rather than later. If you are up front with a buyer and they buy anyway, then no harm no foul.
If you're in your 14 days, take it back to T-Mo. Just be prepared to pay a restocking fee(unless you know someone).
sublimaze said:
Just sell it on swappa or craigslist but make it clear to the buyer that Knox is tripped and Samsung pay will probably never work. Right now, many people don't care about Samsung pay because it won't even roll out until the Note 5 ships. But yeah, you are better off selling it sooner rather than later. If you are up front with a buyer and they buy anyway, then no harm no foul.
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I dont care about samsung pay at all, google wallet still works so whatever to me at least.