it often happens that the touch crashes, go freeze, it does not work, and I must press the power button to turn the display off and then turn it back on and unlock go again to resolve. Has not happened only to the display unlock, but sometimes even when I used it. Do you know what it is, what comes from and maybe how to fix?
DRAFF said:
it often happens that the touch crashes, go freeze, it does not work, and I must press the power button to turn the display off and then turn it back on and unlock go again to resolve. Has not happened only to the display unlock, but sometimes even when I used it. Do you know what it is, what comes from and maybe how to fix?
Click to expand...
Click to collapse
*sigh*
is your phone rooted?
do you have my kernel installed?
have you tried flashing stock already?
If yes then probably h/w problem-go to service center.
no, the phone is immaculate
Hello!
Please, check if internal memory of phone is not full.
-in Settings, tap Storage, take a look on Phone storage - Available
If memory is full:
- run storage wizard to clean memory - Settings, tap Storage > Make more space
- remove or delete photos, downloads, files etc. on internal memory or move them to SD card
- unistall unused Apps or move used Apps to SD card
- set Camera storage to SD card
This helped my colleague on Desire 500 with similar problem like Yours.
unfotunately is not a solution for me....wont work
DRAFF said:
it often happens that the touch crashes, go freeze, it does not work, and I must press the power button to turn the display off and then turn it back on and unlock go again to resolve. Has not happened only to the display unlock, but sometimes even when I used it. Do you know what it is, what comes from and maybe how to fix?
Click to expand...
Click to collapse
I have a friend who has this phone and experiencing the EXACT same problems, now even considering to chuck the phone out and buy something else. Doesn't anyone here know if it is possible to fix this somehow? Is it some app that is running in the background that is causing it and that you can then disable/freeze to remedy the problem.
Rooted and flashed custom kernel Kangbang on it...
Any help to resolve this would be much appreciated.
You advice me to try first a new touch-digitalyzer or motherboard?
Fix for touchscreen issues found!
DRAFF said:
You advice me to try first a new touch-digitalyzer or motherboard?
Click to expand...
Click to collapse
I actually found what worked out all the problems for my friend in the end.
Use an app freezer to deactivate all the stock apps on the phone that you're not using.
If you know what you're doing you can also disable some of the services etc.
I disabled most of the Google stuff like Google Music, Maps, Books etc etc. and that made my friends phone very happy.
No more hanging, no more issues with the touch screen.
Also another related issue he had was after I rooted and made it work nicely the phone would not get picked up by the computer as a "Media device" under Windows anymore. Turns out you have to disable USB Debug for it to work correctly. I disabled USB debug with the phone disconnected from the computer, then after that was done I restarted the phone to verify that the USB debug (under developer options) had been completely disabled. THEN I plugged the phone into his computer and it all worked.
//XDAFan
Related
Hi there,
Firstly, be gentle - I'm new to all this.
My Kaiser has recently started to mess with me. It will not connect with my PC for activesync. I've tried plugging it into PC's at work too all with the same problem: the host PC's do not notice the device being plugged into the USB however the phone will start to charge from the PC's USB.
I've tried disabling the "advanced network functionability" toggle, and even different USB cables.
I really don't want to hard reset the device until I get Sprite working (after an upgrade which I cannot do due to not being able to connect).
Whoever can help will make my Christmas card list this year
Frank.
You can have SPB backup your phone to an executable .exe file on you SD card if you have room and then hard reset.
Only problem with this is when you do a restore, you will probably restore the fault again.
Best option is just to backup your data (no apps or settings) with SPB, do a hard reset and put any cabs back on one by one to check if its one of those causing the prob.
Thank's for the suggestion Farsquidge. It looks like this will have to be the solution unless others have been through this.
It's annoying that WM6 is such a pain. So many small bugs on this device it makes me question where I'd rather settle with a mobile: Versatility + unreliability OR Normal phone + reliability.
effsee said:
Thank's for the suggestion Farsquidge. It looks like this will have to be the solution unless others have been through this.
It's annoying that WM6 is such a pain. So many small bugs on this device it makes me question where I'd rather settle with a mobile: Versatility + unreliability OR Normal phone + reliability.
Click to expand...
Click to collapse
I hope someone can help you further on this.
It can be a pain to get them set up just how you want them but once working they are great!
With all the complex functions it has, there is no wonder people have problems (how many times do people reset their PC's or have a game or app crash it?)
That's what this forum is about, no-one knows everything and sharing info is the best way to do it. I find tons of uesful info and tips on here that just keep on enhancing the unit but, inevitably, I may add an app, or a tweak just not right for my phone and have to resort to the old hard reset and put it all back on again.
It's fun but gives you a wakeup kick at times!
Forgot to suggest, if you do not already have SP Backup, (because you cant sync) put your SD card in a compatible card reader on your PC then run it on your phone.
My suggestion would be this - download the trial for SPB Pocket Plus and install it (they have a CAB available). In the settings, go enable the "Safe Mode" boot option and soft reset. When the Safe Mode dialog appears, boot in safe mode and see if your computer recognizes the phone now.
If it does, something you've installed is messing with your phone. Start rolling back installations and resetting taking off the app at the top of the list under Remove Programs. After each app, boot in normal mode and see if you can connect. If not, rinse and repeat.
If you ever get a "normal" connection, you'll know which app or combination of apps caused your problem.
PerfAlbion said:
My suggestion would be this - download the trial for SPB Pocket Plus and install it (they have a CAB available). In the settings, go enable the "Safe Mode" boot option and soft reset. When the Safe Mode dialog appears, boot in safe mode and see if your computer recognizes the phone now.
If it does, something you've installed is messing with your phone. Start rolling back installations and resetting taking off the app at the top of the list under Remove Programs. After each app, boot in normal mode and see if you can connect. If not, rinse and repeat.
If you ever get a "normal" connection, you'll know which app or combination of apps caused your problem.
Click to expand...
Click to collapse
Nice one!! I only have the SPB 'Lite' that came on the HTC CD that does not have that option. Will look at their site for an upgrade myself.
Cheers..
Diamond Missing internal storage
I have discovered the same issue of the Internal storage missing, I have tried flashing it with the latest and greatest firmware and nothing appears to bring it back. It just does not show up when the phone and when I go to memory it just says that the Internal Storage card is not installed.
Any help would be fantastic.
Try to disconnect your device from the pc
RE: Issue
SurfHost said:
Try to disconnect your device from the pc
Click to expand...
Click to collapse
Hi SurfHost,
The storage is missing even when the phone is unplugged from the PC,
It is a real concern, when I first noticed is when I went to play music while I was driving and the phone could not find the music that was stored on the internal storage. mmmm
I am concerned its buggered.
If you run some Programms you cant acess your internal storage. (had the same problem with tomtom for a while).
HI i have the same problem. with my orange diamond. secound phone to do this.
orange giving my problems with changing the phone again.
i spoke to htc direct and they were very helpful. after a long phone chat with there engineer he agreed the phone is faulty.
they have had cases were a double hard reset somtimes brings the phone back in line. but in my case it didnt work.
did you connect your phone to your car stereo? and then it became faulty?
Maybe theres somthing in these readers which trips the phones up?
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
jxl98c said:
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
Click to expand...
Click to collapse
The poster says this in his second post: The storage is missing even when the phone is unplugged from the PC.
Try to read before you post, and welcome btw
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
remoteintranet said:
How do I do a double hard reset?
Click to expand...
Click to collapse
Never heard of anything called 'double hard reset'. I'd suggest performing 'ordinary' hard reset, here is the how to:
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and
ENTER buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see the message on the screen (about all the personal data being deleted)
4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
If that doesn't help I'd try to put newer ROM in if I were you.
remoteintranet said:
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
Click to expand...
Click to collapse
If you had come to this stage . . . .
I suggest that you goto: Start > Setting > System > Clear Storge > in the drop down panel select "Format InternalStorage Only", see whether is works . . .
You are the one who decide, is you Diamond . . .
I would be happy to format the internal storage if it was seen by the OS, it just does not show up. I will try the hard reset now and see what that gives me. Thanks everyone for your help so far.
HI
Double hard reset. was sugested by the engineer at htc. when trying to solve this issue.
basiclly perform hard reset and as soon as reboot finish perform again.
It didnt fix mine and the htc engineer said my phone was faulty.
After 6 hours back and forth on the phone to orange.
Orange finally replaced my phone for the 3rd time for this fault. had it a week now and current phone seems to be holding out fine. although now i have a battery drain issue with this one!
My Diamond loses Internal Storage when connected to the PC as a USB disk - as expected.
Sometimes it does not regain the Internal Storage when unplugging it from the PC. My assumption (not yet tested) is that this tends to happen when the File Explorer is open on the Diamond when disconnecting.
Completely powering off+on the Diamond (not just Standby) solved these incidents for me every time so far....never needed to hard-reset.
I have exactly the same fault.
My internal storage will return if I do a hard reset, but that's a pain to set up my device from scratch everytime.
After using it for a day or so (using Active Sync at work and mass storage at home), it will lose the ability to 'see' the internal storage.. either via mass storage or Active synch connection, although plugged in as a mass storage device the PC can still see and use it as normal, just active synch or the phone itself can't see it.
I'm not so sure that this is a hardware issue, I think the phone still thinks it's connected via 'normal' usb.
Any ideas, I'm on Rom 1.93 and the issue is still occurring. It's doing my nut in!
The best way it's to use linux...
Just connect the phone to the pc(with linux), chose the disk option on the phone.
Then on the pc go to the partition manager and on the right top side chose the phone memory.Chose and eliminate that partion and after that just create a new one.This not very complete any doubt's just post...
I have done this one Ubuntu,the 8.10 version, with the disk running, not instaled on the pc.
if you are a sprint user this is the solution http://www.htc.com/us/supportdownloa...id=148&act=all i have the same problem but im not sprint
I had this problem once also. Diamond could not see internal storage.
I opened file explorer and saw that i had
Internal Storage
and
Internal Storage2
Internal Storage did not contain anything though
What i did is rm the Internal Storage folder and Soft Reset.
Everything back to normal...
actually while you enter the hardreset menu there are two options, choose the one that says hard reset along with formatting internal storage(moviNAND or somthing).
No Internal Storage Install
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
doanvieth said:
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
Click to expand...
Click to collapse
Yo bro, i encountered this problem before. no worries.
all u need to do is:-
1) connect your diamond to ur pc.
2) format your internal memory there.
3) flash your phone again.
4) you will have your internal memory back again.
Note: dun try to connect your phone to your car audio again.
Hi, I've been trying to track some answers down all day about this, and I have no idea what's going on.
Last night, my phone was being a little slow, so I held the power button down and rebooted it. When it turned back on, it asked me to calibrate the screen and asked me if I wanted a password, and when I was finished, my SPB Mobile Shell didn't launch, and I noticed that I had no contacts, texts, or e-mails anymore.
However, it keeps on telling me that my storage memory is critically low. My theory is that my data is all there, I just can't access it for some weird reason. I ca actually use my old ringtones, so it wasn't a complete hard reset.
At first, I tried to hard reset the phone, but I don't have the "clear storage" application at all, so that's out. My next step was to try and see if I could somehow et someone at the phone store to flash it, but they just told me I had to buy out my contract because they are dicks. Big ones.
So I went home and tried to flash my ROM back to stock, so that at least I could erase the storage memory and restore some semblance of functionality, but I can't even do that. When I try to use Sync, the phone won't work, and on my Windows 7 machine, I can see that I have used 100% of the storage memory, and the drive is completely locked. I can't remove files from the computer, nor on the phone itself.
I tried to flash the thing, but even when I put it into the bootloader mode, the Flashing stops at 0% and nothing ever happens.
The phone is a CDMA Diamond 500, with MTS as the carrier. I just want to have access to that drive, is there any possible way to do this? Any info would be greatly, greatly appreciated.
Thank you to anyone who helps me out!
Just a quick note:
I found another person exhibiting this exact problem, but his problem was solved by hard resetting the phone. I can't hard reset my phone through ordinary means as described above, but is there any other way, like from the bootloader or by using hardware buttons? If I could hard reset, I think I could fix this whole mess.
Never mind, I managed to get it done.
Nothing to see here, folks.
I would use "Microsoft My phone" to back up my contacts and photos docs etc on your device drive. I'm not sure that a hard reset would even effect your "internal storage" so it's worth a shot.. You can find a .cab in the marketplace for the program. I know whenever I flash my phone it doesn't effect my Internal storage.
Sorry... to hard reset from bootloader hold down the volume down button and the center Touch wheel button and power button when you turn it on.
Hello everybody,
I apologize for this post being so big but I had to cover all the details. I just got my new Galaxy Note N-7000(ceramic white) in India through Flipkart.com on 13th Feb. The phone worked fine the first day but since the next morning, I have been encountering a lot of problems. This is my first ever android phone so im pretty new to android and I am really scared if I might have gotten a defective piece. So please guys any help would be really great!
Here are some of my problems -
1. Phone restarted when moving apps from phone to SD card. Happened once.
2. Restart when changing the tabs in stock internet browser. Happened twice. Also the tabs move with a bit of lag. This is surprising with such high specs of the phone.
3. Restart when browsing the gallery. Happened Once.
4. Restart when connecting to usb mode through USB Utilities under settings>wireless and network>USB utilities. Happened Once.
5. Freeze when viewing gallery. Happened once and I had to remove the battery and reinsert and switch the phone back on because even the home button was not responding.
6. Freeze when trying to attend incoming call. Happened only once.
7. Advance task killer shows several apps open even if I never touched those apps. Mostly they are the default Samsung apps but sometimes a few apps I installed.
8. Apps like skype, viber, ect crash often and give a message 'application crashed and gives options to either force close or report'
9. Generally gets very hot even when browsing the internet or the market and burns like hell when gaming. The heating problem has reduced a little ever since I updated the firmware which Kies showed.
Guys, Im not sure if I am just panicking for nothing and if these things are normal but I feel such a costly phone with high specs shouldn't give these many problems. Plus I have installed only decent apps like skype, facebook, viber, astro, asphalt 6, blood and glory, angry birds, omnisketch, box, barcode scanner to name a few and they just fill only up to half the 4th app screen . I haven't installed any custom roms or have rooted my device yet as I am a complete noob. I havent even installed any apk's or apps outside of the android market or Samsung apps. Thanks in advance for any help!
First thing you should perform is Hard Reset.
backup your data then go to setting - privacy n Factory data reset (dont select to format USB storage. so data on SD card will remail as it is.
dr.ketan said:
First thing you should perform is Hard Reset.
backup your data then go to setting - privacy n Factory data reset (dont select to format USB storage. so data on SD card will remail as it is.
Click to expand...
Click to collapse
ok i will try this now and then install the apps back and let you know...but are you sure these problems are not a manufacturing defect or some hardware problem?..Hey btw what is the difference between hard resetting from the privacy settings and hard resetting by pressing the volume up+lock button+menu button?
Doesn't sound hardware related in my opinion. If hard reset doesn't work flashing a new rom will more than likely solve it. I've never had these issues though (other than apps auto starting on boot). Is there not an update available for the firmware?
Sent from my GT-N7000 using XDA App
dr.ketan said:
First thing you should perform is Hard Reset.
backup your data then go to setting - privacy n Factory data reset (dont select to format USB storage. so data on SD card will remail as it is.
Click to expand...
Click to collapse
Now that the topic has come up, Dr. Ketan.. Could you please explain the difference between a normal reset and a hard reset. I tried searching. Couldn't find an accurate answer.
adtyn_1991 said:
ok i will try this now and then install the apps back and let you know...but are you sure these problems are not a manufacturing defect or some hardware problem?..Hey btw what is the difference between hard resetting from the privacy settings and hard resetting by pressing the volume up+lock button+menu button?
Click to expand...
Click to collapse
You just check it first without installing extra application then after. If it occurs only after installing some stuff, it is just confliction with app.
Both methos are same, reset with recovery option is useful when you are unable to boot your device normally.
Technoholik said:
Now that the topic has come up, Dr. Ketan.. Could you please explain the difference between a normal reset and a hard reset. I tried searching. Couldn't find an accurate answer.
Click to expand...
Click to collapse
What i know is soft reset is just clear appl n memory from background, say simply rebooting device.
Hard reset will wipe all data except from System ROM, so making device as it was at time of purchase.
I also wanted to add that some apps will run in background. They are software update, samsung hub, samsung account, wifi sharing. etc. Apps like a keyboard or rdio will run in background.
Rooting the device allows you to have greater control and the ability to freeze apps so they can't run in background.
Sent from my GT-N7000 using xda premium
I can't figure out what's causing it. I don't have very many apps installed that didn't come with the phone, and any I did install were from the Play Store. I haven't done any modifications such as root to the device.
In order to bring it back to life, I have to either hold the power button down for 30 seconds to shut it down (or take out the battery) and power it back on.
Interestingly, if I have notifications waiting and the LED is flashing, that continues to flash even if the phone won't wake up.
I did 'disable' several of the bloatware apps in the app management area in Settings. I'm starting to think that must be what's causing it. Is there a particular bloatware app that should never be disabled? One that would cause this issue?
Other apps I've installed are things like Netflix, eBay, the app for my bank, and a TV-listings app. Pretty basic stuff. I don't think any of those would be the problem, would they?
Remaining battery doesn't appear to have an effect. It's happened with full battery and somewhat low battery.
'Services' that I use are Exchange push email and Gmail. I also have it Bluetooth synched to my car's hands-free thing.
Any help would be appreciated. Taking my phone out of my pocket to use it just to find that it's not responsive is very troublesome.
Thanks.
EDIT: For clarification, this is an AT&T version of the S4A.
EvilTelephone said:
I can't figure out what's causing it. I don't have very many apps installed that didn't come with the phone, and any I did install were from the Play Store. I haven't done any modifications such as root to the device.
In order to bring it back to life, I have to either hold the power button down for 30 seconds to shut it down (or take out the battery) and power it back on.
Interestingly, if I have notifications waiting and the LED is flashing, that continues to flash even if the phone won't wake up.
I did 'disable' several of the bloatware apps in the app management area in Settings. I'm starting to think that must be what's causing it. Is there a particular bloatware app that should never be disabled? One that would cause this issue?
Other apps I've installed are things like Netflix, eBay, the app for my bank, and a TV-listings app. Pretty basic stuff. I don't think any of those would be the problem, would they?
Remaining battery doesn't appear to have an effect. It's happened with full battery and somewhat low battery.
'Services' that I use are Exchange push email and Gmail. I also have it Bluetooth synched to my car's hands-free thing.
Any help would be appreciated. Taking my phone out of my pocket to use it just to find that it's not responsive is very troublesome.
Thanks.
EDIT: For clarification, this is an AT&T version of the S4A.
Click to expand...
Click to collapse
maybe u can enable back all the apps that u have disabled and see if it happens anymore.
u mentioned "the phone won't wake up" and "not responsive". do u mean that the screen stayed off and u are unable to get the screen to be on?
cfchong said:
u mentioned "the phone won't wake up" and "not responsive". do u mean that the screen stayed off and u are unable to get the screen to be on?
Click to expand...
Click to collapse
That's right. None of the buttons wake the phone up or turn on the screen. I can tell the phone is still 'on' though. It's not like it got powered off in my pocket.
The advice you've got is sound - if you think it might be because of disabled apps, re-enable them all and see if it keeps happening. If it doesn't... well then you disable them one at a time until it starts happening again.
Then you come back to the forum again and let everyone know which app never to disable.
If it doesn't stop happening after re-enabling all the apps... well then my guess would be a faulty device. Can't think of any other logical reason for it to behave like that. So try the apps first, if that doesn't help, "return to sender".
EvilTelephone said:
That's right. None of the buttons wake the phone up or turn on the screen. I can tell the phone is still 'on' though. It's not like it got powered off in my pocket.
Click to expand...
Click to collapse
if enabling back all system apps do not resolve the problem, try disabling all user apps to test. one of your downloaded app may be the cause.
Alright, over the past month I've done a bunch of testing. Here are my results.
1. Re-enabling all the system apps didn't help.
2. I uninstalled all my user apps. Didn't help.
3. I completely reset the phone to stock settings and formatted all storage. That didn't help.
4. I figured maybe it was something with bluetooth since it seemed to happen after I used bluetooth devices. I disabled bluetooth completely. It didn't help.
I'm out of ideas for the moment. Could the phone just be bad? I would wonder why the issue only happens occasionally.
Thanks.
Start a chat with Samsung. They have always been good to me.
GT-i9295(i537) running SafeStrap
I have the same problem, is there any solution, thanks
ogbeate said:
I have the same problem, is there any solution, thanks
Click to expand...
Click to collapse
Solved, rom change and ready, do not turn off more
I have the same problem in i9500. I now live in China and have purchased an s2, s3 and now the s4 from China Unicom. I have successfully rooted and flashed new ROMS (latest HK stock firmware) on the S2 and S3. When I bought the s4, it worked fine. I immediately flashed the latest stock HK ROM using Odin 3.07, After flashing, the phone is unresponsive after going into deep sleep meaning that nothing happens when I press the power button. After a long press of the power button, the phone will re-boot. Sometimes I have to pull the battery. Again, this phone is totally stock. I haven't added any applications. I re-flashed the stock China Unicom formware and I took the phone to the Samsung Service facility and they did a new flash. Phone worked great. I take it home, flash the HK ROM with Odin...same results; phone is unresponsive after going into deep sleep. I return to the Samsung service store and they again flash the phone. Phone works fine. What are they doing that I'm not doing? Could the partition table get corrupted during my flash processes. Should I try another version of Odin? Should I try a PIT file and try that? I'm downloading the ROM's from SamMobile. Thanks in advance for any suggestions.
Edit: I fixed this problem by upgrading to 4.3 which brought it's own set of problems.