Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
Click to expand...
Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
Click to expand...
Click to collapse
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
Click to expand...
Click to collapse
I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
Click to expand...
Click to collapse
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app
mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Click to expand...
Click to collapse
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
Click to expand...
Click to collapse
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
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Click to collapse
You should post your experience with Sony to their facebook pages.
Peeveli said:
You should post your experience with Sony to their facebook pages.
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Click to collapse
Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.
does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.
Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Click to expand...
Click to collapse
Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.
mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
.
Click to expand...
Click to collapse
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Click to expand...
Click to collapse
i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.
same issue
MagNector X2
Related
Hi Guys,
Thought I might share the first experiences with LG's VIP service.
Canyouhandlethespeed.nl is a regional LG initiative where P990's are registered and given 1st year VIP membership to support. Registration is only for a limited time and promises 24hr device replacement if all pre-req's are met.
So, 7 days after unpacking and completing registration on the website I had to call support... call was logged this morning, let's see if they can handle the SLA's
I called in to get the battery cover replaced; after only 4 days (!) of light use and stored safely in a sleeve, the brown silky coating on the battery cover was fading away, initially thought is was some dirt, but it appears the "paint" is coming off after only 4 days, wonder how this will look after 4 months of moderate use.!?
So on the phone explaining my 'problem' , the internal speaker died, strange conversation that was, hello...hello... anyone...anyone... Bueller...why aren't you responding..? -glad I didn't loose my temper, the mic was perfectly OK so all I could do is use the handsfree or headset and found another reason to swap the device.
So , the clock is ticking, let's see if support is aligned with marketing and hopefully tomorrow there's a new shiny O-Speed 2x in my hands.
EDIT 13h15: just got off the phone with support, they will send a new device, appointment is arranged for tomorrow afternoon.. I'm impressed
hmmm, today I had the same again (dying speaker, first with alot of noice, then very low volume then entirely dead) only a battery pull seems to help.
Almost sounds like the speaker cables are contacting something....
Anyway will try the VIP service aswell. Let me know how yours goes ?
Mine was replaced this morning as my touch buttons only responded above the icons, not on.
Called monday 10.30, received a call back from support on tuesday 10.35, had a new phone this morning (wednesday) 9.55 am. Not quite the 24 hours new phone, but i did get an appointment for a replacement in +-24hours.
Handed in my phone lose (no box/accessoires) and received one in a box, with charger/cable/headset.
Only thing I was worried about is that the plastic was taken off the backcover already (where is shows how to peel it of if i remember) and the battery was nearly charged, and placed inside the phone already. Doubting how new the 'new' phone was they promised haha.
To conclude it's a great service compared to sending it off for 2 weeks without replacement!
Sounds good, except for the maybe not so new phone. :~
my cleaner threw out the box did you have to show them the barcode of your packaging at all ?
Seems kinda silly...
oh and was yours rooted ? Does it matter ?
Good to know there are refurbished phones floating around as a replacement, I was under the impression they sent out new phones, I'll doublecheck before accepting the phone and check for screen issues and such, I can refuse the swap and apply for a new phone, after all we're VIP's right !
LG's service partner just left and delivered me a brand new device !!
I'm happy to say it all worked out fine, in this case they lived up their promise , the phone is new, not refurbished as far as I can tell, all the protective covers are in place, even the tiny ones over de vol buttons so there's a fair chance this is indeed brand-new.
I'm a happy camper, it worked out fine, within a day a replacement I can't complain.
Time to root and a Ti-restore
is this service only availiable in Netherlands? or is it also availiable in Norway?
jawiz said:
is this service only availiable in Netherlands? or is it also availiable in Norway?
Click to expand...
Click to collapse
For the moment only Netherlands.
Belgium and Luxemburg too
Hello fellows,so i have to register on that website to get vip service?
Im live in netherland but not speaking Dutch...
http://www.canyouhandlethespeed.nl/#/serviceform
Choose the third option from the left with text "Registereren voor Vip service" (register for vip service) click the dutch flag next to the yellow button...
Translations of the fields:
From left down to top right down:
Naam = Name
Adres= Address
Postcode= Zip code Plaats= Town
Telefoonnummer = Telephone number
emailadres= obivius email address
Imei nummer = Imei number
Gekocht = purchased by which shop
Aankoopdatum is = Purchase date
Then select the two option and push the yellow button with the text verstuur ;-)
Good luck
Hmm, so far a no go here...
Contacted them yesterday at 10 AM, was told I would be called back, however nothing yet today 3:30 PM (almost 30hrs later).
Called them today a couple of times, still a no go... everything from LG's end seems to be ok, they say, it is the 3rd party "pro assist" that seems to be messing up....
latest call, issue was escalated to LG's management, will get a callback today... let see....
(p.s. problem with the phone is the speaker, which seems to break down during a call with alot of noise)
ok well after 50 hours and several phone calls, i got a "new" phone. It has clearly been used before even the gmail account was still there [email protected]. reset it and will see if it is working better now... Still the call volume is not really good....
At least the speaker issue is not present on this one...
Naadi900 said:
Mine was replaced this morning as my touch buttons only responded above the icons, not on.
Called monday 10.30, received a call back from support on tuesday 10.35, had a new phone this morning (wednesday) 9.55 am. Not quite the 24 hours new phone, but i did get an appointment for a replacement in +-24hours.
Handed in my phone lose (no box/accessoires) and received one in a box, with charger/cable/headset.
Only thing I was worried about is that the plastic was taken off the backcover already (where is shows how to peel it of if i remember) and the battery was nearly charged, and placed inside the phone already. Doubting how new the 'new' phone was they promised haha.
To conclude it's a great service compared to sending it off for 2 weeks without replacement!
Click to expand...
Click to collapse
Hmmm Naad... think it was [email protected]... looks like i got your previous phone
Hmm and it still has your issue, not reacting to touch buttons on the buttons only above...
Arawac said:
ok well after 50 hours and several phone calls, i got a "new" phone. It has clearly been used before even the gmail account was still there [email protected]. reset it and will see if it is working better now... Still the call volume is not really good....
At least the speaker issue is not present on this one...
Click to expand...
Click to collapse
Arawac, oh man, I wish you weren't going through this silly phone exchange mess. Is there any way you could e-mail the previous owner & ask why he returned his phone? Therefore, when you contact LG again, use it as leverage now *knowing* you were sent a phone that perhaps wasn't fixed to begin with.
fen_nyc said:
Arawac, oh man, I wish you weren't going through this silly phone exchange mess. Is there any way you could e-mail the previous owner & ask why he returned his phone? Therefore, when you contact LG again, use it as leverage now *knowing* you were sent a phone that perhaps wasn't fixed to begin with.
Click to expand...
Click to collapse
Lol i think I know, and i told them as soon as I found out ! The phone still has the same issue as the previous owner and wasnt even wiped, in fact on the internal sd i can find whatsapp conversations !!!! (and readable)
So yes i do think this is a painfull issue, considering privacy regulations and the whole VIP service idea....
Offcourse I was send to call pro-assist by LG, who after trying to reach the right person told me I would be called back.... (offcourse it doesnt happen)...
What a painfull mess. I hope i never have to use the service...
Wow wtf. I sent you a private message. Yes was my phone. Yes my issues. Didn't hard reset because they picked it up when I was about to take a shower haha... I'm gonna call LG first thing in the morning and respond not well. Messed up this. Sorry you got a faulty phone.
Just one thing.. is your IMEI number by any chance 356***-**-006608-8 with serial number 102KPAE0***08?! I have the original box here... with that on there!
Sent from my LG-P990 using XDA App
Naadi900 said:
Wow wtf. I sent you a private message. Yes was my phone. Yes my issues. Didn't hard reset because they picked it up when I was about to take a shower haha... I'm gonna call LG first thing in the morning and respond not well. Messed up this. Sorry you got a faulty phone.
Just one thing.. is your IMEI number by any chance xxxxxxxxxxxxxx with serial number xxxxxxxxxxxxxx?! I have the original box here... with that on there!
Sent from my LG-P990 using XDA App
Click to expand...
Click to collapse
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxx
LOL yes , I knew it !!!
trust me wont mess around with your data ....
But is to crazy for words they just gave me the phone you handed in to them... rly it is an blamage... One thing needs to be clear it might not be LG directly responsible for this but that Pro-Assist that does this..... wonder what they do to new phones they get from LG ???
All in all quite amazing and good a forum like this exists and we are both on it
Guys,
Strip emails, serial numbers and IMEI's from your posts now! Seriously, never publish this stuff, it will get cloned like tomorrow...
To your VIP issue... well I'm here too and that's illegal here in NL!!!!!!!! Man, they should get caned and both of you can get € for this!
Escalate within LG (forget about the other company) and keep going until they give you something really cool (like a guaranteed free handset upgrade in 12 months!).
I have to say, that's one of the things I like about having an actual store to go to and deal with customer service face to face.
There's no way for them to put you on hold for 45mins to an hour, there's no waiting for the call or email that never comes, just to call back and find out there is no record of your complaint or call.
So I called my local Gamestop, the same girl that sold me my N7 was on shift. I asked her if she had any in stock for an exchange, she said "no, but let me pull it up in the computer". She tells me of 3 stores that have some in stock and asks if I need their number or address...
Since the next store was like 5 blocks away, I just drove there. They only had 1. I walk in and the sale person says "hey, hum, those aren't supposed to be sold yet, I don't think I can do the exchange until the SD of 8/7" (lol). He calls his manager, she didn't answer. He called another one on his cell, and that one told him, if I have my receipt and product, there was no problem doing the exchange.
He asks me what's wrong with it, I tell him I've randomly had a black line flash 3 times in the last week~. And although I was reluctant to exchange it after reading some of the stories behind other's defective units, as mine's was in top shape. He says yeah but if you can get a new one free, why not right? I said, yeap you're right.
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
EDIT: 23,618 units between serial numbers on my two units
OBSERVATIONS: This unit's back is darker than my previous one. The power and volume buttons feel more clicky, plasticy and tend to stick out more especially on the bottom. I am guessing different materials sources.
clockcycle said:
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
Click to expand...
Click to collapse
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
nikon120 said:
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
So then if I active it on another account it would get the credit, but not on the same one, if I have previously already done so?
I think the loophole you mention is where you could factory reset to get your credit in case you hadn't the first time around, correct? That's not what I'm talking about. I am talking about a new sealed never been registered unit.
I went to my store about a defective exchange, they only had 1 in store and it was on reserve so the guy called around then said he'd email the supplier. When it comes in they'll call me and I can exchange it out.
clockcycle said:
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
Click to expand...
Click to collapse
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
IPvFletch said:
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
Click to expand...
Click to collapse
Just got a chance to sit with it. Initial outlook looks good, set up account, loaded up some apps. Unlocked bootloader, rooted, now applying updates. Sure wrong order, but I'm just getting her done..
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
IPvFletch said:
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
Click to expand...
Click to collapse
Originally yes, on this unit I did it manually, but basically the same exact thing the toolkit does, as it just does it for you via a script.
Honestly though, my first unit was perfect. I am not sure it was attributed to hardware, but more towards software, as it only seemed to be happening while in chrome and it might not have been google's or asus's fault. I didn't want to find out after it was too late to get an exchange.
I hear ya clockcycle.. I too have a love/hate relationship with Android... I typically love the HW and need to fix the SW.. But in the end, I'm always VERY happy...
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
eawooten said:
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
They tried that as an option on me, I told them the manufacturer told me to deal with the place of purchase according to their policy and until that option is exhausted to resort to dealing with Google/ASUS warranty..
Some times some employees take returns personally, just get another rep on the phone or go in the store, FIRM but respectfully..
I ended up having to exchange this replacement as well, but really nothing wrong with the first one, 2nd one they were willing to exchange. 3rd one is just a "perfect" as the 1st and 2nd were... YMMV
clockcycle said:
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Click to expand...
Click to collapse
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
I went back and for a replacement at the store I missed in my earlier post. It was still there a couple o days later.
Now, I'm experiencing a very slight screen lift that I could probably lay ignore, and flicker that is a reliable semi-hourly infuriation.
I think I'm going to have to exchange this for a third unit once the good serials start flowing steady.
taC nayN said:
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
Click to expand...
Click to collapse
Unless the replacement unit was assembled in another plant and or used materials from another source. Happens often. My 3rd unit acts differently as well. It's also less sensitive. It didn't want to apply the updates, once it "did", the about still claimed I was on the original and when I checked for an update would tell me I was up to date. After applying the screen protector, this unit also did not respond to touches at all (as others have reported with their units) but both my previous units were responsive with 1-2 hour(s) of drying. Which leads me to believe touch screen was a different brand from another source, or sensitivity settings are different. Who knows..
-CC
P.S. It's ok, it works..
You are making me all nervous now, I hope mine is the right amount sensitive when it shows up tomorrow(hopefully). I didn't know they used different materials on a line of devices. Interesting.
Hi all,
I just wanted to share my experience with Google Play in Germany. I am a native of Australia, but I have been living in Germany for about three years. As such, my German language skills are pretty good, but I often find it hard to speak over the phone. I noticed that my Nexus 7 has left side screen lift a week ago; I have a C8O, which is otherwise perfect, but I figured I should be completely happy with the device and not just partially happy. I also wanted to avoid any possible problems in the future. Additionally, the capacitors in my charger sound like they are going to pop at any second, so that was also of concern.
Anyway, I called their customer support, and the person I dealt with (Annette) was fantastic. She was patient with me, and when I described the problems, she straight away offered an exchange for a new device. So, I will order a new device today, and ship the problematic tablet back after I receive the new one. Which means I am not tablet-less; another surprise. Lets see how the return process goes, but so far, so good. Fingers crossed I receive a C9O with no manufacturing defects and a charger which doesn't sound like its about to explode!
Cheers,
0
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I am hoping that this won't be the case - They have not yet informed me that I will need to purchase a second device in order the RMA the first I purchased. Until they tell me that, I will wait and see. Regardless, German banks are, in my experience, very particular about fraud; I have contacted my bank previously about a charge which I didn't recognise and it was reversed the same day. I will see what happens, but thanks for the heads up
google will send you a email with a link in it. This link is to start the replacement process. What it does is charge your card for a second device. They send it to you. When you receive it you send them the old device.. Then you have to wait . after 14 days you call them to get the charge taken off your card. then it takes them about 3 weeks to get back to you. then a week or so later if you keep calling it will show up in google wallet that its been refunded.. (This is where im at in the process) . Im told by google they have given me my money back and to call my bank. My bank says THEY HAVE NOT and to file fraud charges. This cost 65.00 per device so i have waited and been putting pressure on google.. I will file the charges monday. I Asked my lawyer friend and he says that he might be able to MAKE Google come to Kentucky for a small claims case for the charges .
I Would if you can try to contact asus and see if they can let you send it to them to be REPAIRED.. atleast you know someone will be looking at it . If you go thru all of the above and end up with another bad device . Asus thou i think there support is lousy here in the us.. Are for better then Google..
Just my opinion sorry if i took this thread in the wrong direction.. But its something that many are having issues with and you have the right to know. Some people have had good experience in the exchange process. But it seems only a few .
Good Luck ..
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
lanyao1920 said:
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
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Click to collapse
one bad pixel most likely doesn't turn your device into a faulty one. i am not sure how they deal with that problem, however my experience on other devices were, that they will replace the device only if it had like 7+ dead pixels.
just throwing in my 2 cents.
Wilks3y said:
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
Click to expand...
Click to collapse
In the end they will advertise with the most sold tablet just cause everyone had to buy another one for the exchange process on RMA
the0bserver said:
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
Click to expand...
Click to collapse
Hope everything is fine.
I noticed my N7 had a faulty speaker yesterday and I brought it back to my retailer ( about 21 days passed after purchase ). I had my fingers crossed to get an immediate replacement there. But well they decided to send it to ASUS. So i am stuck with that. Guess it will take a few days longer that way. As the speaker problem is quite common, i am expecting a replacement. However now i am tablet free for the next 2 weeks i guess. Don't want to buy a new one just to cancel the deal within 14 days. Who knows, instead of returning the money, they'll just give me a gift card.
If anyone is interested, I'll update.
So - Long awaited update.
After two replacements with the same problem, they agreed to refund me once I had sent the tablets in and they were checked to ensure that they were not damaged (Of which they definitely weren't). I flashed both back to stock and relocked the bootloaders before I sent them in - They were as-new (aside from the sh*tty manufacturing problems).
The two replacement tablets were sent in on 30.10.2012. They confirmed that the tablets were received in The Netherlands on 31.10 via overnight express. I am still waiting for my refund, even though I was told it would take 'a maximum of 14 days once the tablets are received'. Its now been 42 days. The rep I have been dealing with tells me constantly that she has done all she can for me, and that she is waiting to hear back from another department. When I suggested that perhaps she should escalate the situation to a manager, she supplied me with a physical address where I could 'send my concerns'.
For a company laying claim to being the biggest internet company in the world, their customer service is nothing short of sh*t. I've experienced better customer service from Vodafone in the past - and that's saying something.
I have learned my lesson here - if you must buy Nexus products, buy them from a bricks and mortar store - NEVER BUY THEM DIRECT FROM GOOGLE.
so i sent my phone back for an rma. they were going to send me an xcode for a replacement motomaker phone, rather than fix mine and send it back. the problem is... i have been five days waiting on my xcode. i was told by customer service that i should have the code in 24 hours. <--i called them 24 hours after they received my busted phone. since i didnt have the number yet, they forwarded my case to motomaker support. i got an email from them on saturday stating that i should have one by the end of the week. so here it is wednesday and i still have yet to received my code. i am getting extremely impatient. i missed out on the current soak because of it.
anyways.... how long did it take you to get your xcode? i know they work weekends, and i know they are working round the clock in that factory. it just seems like i should have the code by now.
-patrick
Lots of these fall through the cracks. My rma experience was similar. Lots of phone calls did the trick.
Sent from my XT1058 using Tapatalk 4
thanks. i am going to call them today at noon. that will be six days. i just wish i could make a decision on what my new colors are going to be.
I have had a HELL of an experience with my phone RMA. First they said they would replace it, then changed their minds and said they would fix it. So I sent it in. They have had my phone for 15 days and they haven't even entered it into the RMA system. I have spent hours and hours on the phone (beginning more than a week ago) and chatting online and had it "escalated" multiple times. I was hoping my experience was isolated; apparently it isn't.
I love my Moto X and I love Moto's new life, but they need to get their support together NOW or they are going to lose customers. I was about as patient and happy and trusting of a customer as they could ever expect and they have completely drained all of that good will.
tll;dr Moto needs to work on support. If you RMA a phone ride their butts and make sure it gets done.
Update: Just got a call. They are now replacing my phone with a free case. I now have to wait 24-48 hours to get my code.
rubiksmoose said:
I have had a HELL of an experience with my phone RMA. First they said they would replace it, then changed their minds and said they would fix it. They have had my phone for 15 days and they haven't even entered it into the RMA system. I have spent hours and hours on the phone and chatting online and had it "escalated" multiple times. I was hoping my experience was isolated; apparently it isn't.
I love my Moto X and I love Moto's new life, but they need to get their support together NOW or they are going to lose customers. I was about as patient and happy and trusting of a customer as they could ever expect and they have completely drained all of that good will.
tll;dr Moto needs to work on support. If you RMA a phone ride their butts and make sure it gets done.
Update: Just got a call. They are now replacing my phone with a free case. I now have to wait 24-48 hours to get my code.
Click to expand...
Click to collapse
yeppers... that is definitely where i see my issues heading. i am about to give them a call. i assume you had an rma number when you sent it in and they just now opened the fedex box? on a side note... i was thinking about just ordering one and having them put a hold on my card since it is taking so long. but after your story i dont think that would be the wisest thing for me to do.
I would definitely not recommend doing that lol. Just make sure that you call them and let them know exactly how late they are. Also, MotoMaker support doesn't work weekends (I think). At least the phone number only works Mon-Fri. I would call them up right now if you have the chance and get things moving now before they get any later.
All I'm saying is that I really hope my code comes on time. I've already had to wait longer than I owned the phone and I would like it back. Also, I've been forced on to a shattered iPhone 4S so yeah....I've suffered enough lol.
rubiksmoose said:
I would definitely not recommend doing that lol. Just make sure that you call them and let them know exactly how late they are. Also, MotoMaker support doesn't work weekends (I think). At least the phone number only works Mon-Fri. I would call them up right now if you have the chance and get things moving now before they get any later.
All I'm saying is that I really hope my code comes on time. I've already had to wait longer than I owned the phone and I would like it back. Also, I've been forced on to a shattered iPhone 4S so yeah....I've suffered enough lol.
Click to expand...
Click to collapse
lmao. same boat here my friend. i dropped mine on day five. sixteen inch drop. shattered my phone. it took four days of calling and IMs before they would give me an rma. i actually told them on day four that i was not getting off of the phone until they sorted it out and got me an rma number. and as of now i have been without my phone for seven days. i am back to my old gs2 that needs to be reset with a passion.
good luck. ill reply back in a bit after i have called them.
edit: they started building my phone on a saturday morning at 2am. finished on sunday morning 1:07am. i just put two and two together.
edit #2: just got off of the phone with them. he tried to tell me that i got an email stating that the phone had been sent to me and i should have it by the end of the week. which was a complete lie. so i got irritated and got a bit louder. explained to him the situation and that he did not need to escalate it to motomaker support because it was his office that gave me the rma. and that they specifically told me, when they called me back after i talked to a lady with motomaker support, to ignore anything that might come from motomaker support.
at the end... he said, "'rest assured', we have your case in the works and you will be contacted by motomaker support within the next 24 hours." i said, "so in other words there is nothing you can do and i am just screwed."
he also asked me for the tracking number. which means they have not scanned my phone back into the system. i feel powerless and i dont like it. i feel like my only recourse is to start talking negatively about motorola and the moto x on all of the tech sites i comment on. so i can warn people on what they are in for.
tl;dr - im not happy and moto support blows.
so wait you dropped the phone and broke it, and are posting on here to whine that they are taking a while to RMA a phone that you broke.
why do so many of you idiots come and post about RMAing stuff that you damaged on your own. is XDA the new, whine about how clumsy i am and entitled to feel that i should get replacements for my own stupidity place now?
physicaly damage usually isnt covered, maybe that is why they are having a hard time getting your RMA.
i bought a t-mobile XT1053 , had a small defect on it and decided to return it. talked to the guy on the chat, mailed them the phone refund cleared in about a week. no problems.
i paid for the motocare. this means they send me a device while i am sending mine back in for repair. which is what i hoped would have happened. but it didnt. my imei kept erroring out in their system. which is in no way my fault at all. so they wanted to do it this way instead. also... the email i received from motorola said they would be giving me my code as soon as they received the device. THAT WAS DAYS AGO! so get off your high horse fool!
had they told me it was going to take this long when i got my rma... i would have no room to *****. had they not sent me an email stating they would have the code to me the next day... i would have no reason to *****. had the lady on the phone not told me they should have had my code to me the next day, i would have no reason to *****. i made this post to find out what other people's times were.nothing more. nothing less. what happens after the op just happens.
rma email:
"We've started the return process for your Moto X -- here's your return authorization number RMA# 130926-xxxxxx. Watch for a seperate email from FedEx with your pre-printed shipping label.
As soon as we've received your Moto X we'll send you a new Moto X code to use on Motomaker. Let's get this right!
If you have any questions, give us a call 800-734-5870, we're up all night." <--- and they cant proofread either.
the delivery:
- 9/26/2013 - Thursday
10:20 am
Delivered
Fort Worth, TX
in case you missed it above... they still have not scanned the phone into their system.... six days later. so yah... im gonna ***** a bit if the opportunity arises. you mind?
well looky here, looky here. i guess the phone call worked. hope to be gettin my pin pretty soon.
Motorola - Order Confirmation
Thanks for shopping with Motorola. We've been communicated by our Logistics that your return has been received on our warehouse. We will now proceed with the required activity and will keep you informed.
edit: got my code last night. thank you for the advice rubiksmoose
I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.
Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app
02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Click to expand...
Click to collapse
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
Click to expand...
Click to collapse
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
Click to expand...
Click to collapse
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
Click to expand...
Click to collapse
Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
Click to expand...
Click to collapse
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
Click to expand...
Click to collapse
I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.