Anyone getting wifi issues? I stay connected but can't pass any traffic - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

I have been having issues where i am connected to the wifi but the device stops passing any traffic. I have fing installed and i can't ping any other devices on my network. I know its just my phone because i have my work phone and tablet connected to the wifi and they still work fine browsing webpages, watching movies etc while the droid turbo can no longer communicate with the local lan or out to the internet. If i switch the wifi off then on again it will reconnect and then work normally. I can then ping devices on the local lan and access pages on the internet. This has happened a number of times now since i got the device.
Edit: I just updated the phone and still get the issue. I have a cisco WAP at home, we have cisco WAP's at work which i will test tomorrow. If this thing still has issues i am just going to swap it out for a Note 4.

Check this out:
http://forum.xda-developers.com/showthread.php?t=2925844
I've been seeing issues with Cisco wlans too.
Sent from my XT1254 using XDA Free mobile app

so it looks like it works good at work, something with my home cisco ap and this phone as all other devices at home work ok.

-magnum- said:
I have been having issues where i am connected to the wifi but the device stops passing any traffic. I have fing installed and i can't ping any other devices on my network. I know its just my phone because i have my work phone and tablet connected to the wifi and they still work fine browsing webpages, watching movies etc while the droid turbo can no longer communicate with the local lan or out to the internet. If i switch the wifi off then on again it will reconnect and then work normally. I can then ping devices on the local lan and access pages on the internet. This has happened a number of times now since i got the device.
Edit: I just updated the phone and still get the issue. I have a cisco WAP at home, we have cisco WAP's at work which i will test tomorrow. If this thing still has issues i am just going to swap it out for a Note 4.
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Click to collapse
Yeah this phone does not seem to like my router for some reason. Keep in mind I'm not a networking expert, but I've tried every combination of options and settings every which way from Sunday and I just can't get the thing to work. When I do connect the phone to my wifi it kills the the connection on every device in the house. At first I though it was just a wireless thing, but even the downstairs computer which is plugged in directly to the router doesn't work. Then as soon as I disconnect the phone every device works again. I thought maybe there was too many devices, so I disconnected all but the downstairs computer, still had the issue when I connected the Turbo. I've tried just turning off the WPA2 and just having an open system, I've tried connecting the phone using a WPS pin (This one actually worked for a good 5 minutes before crapping out and hasn't worked since). On the advanced options of the phone I tried an automatic IP as opposed to the default DHCP setting (This also worked for a good 5 minutes before not working ever again). I've tried limiting it to just one frequency band. I have tried so many different things and I just cannot make this phone work on my router. And I know it's my router because the phone works fine at work.
phone: Droid Turbo
Router : Asus rt-ac66r

yup within ten minutes of getting home, the device no longer passes traffic. My work S5 still works fine at home and so does my samsung tablet. The device worked on wifi all day at work on our enterprise wpa2 network no issues. I tried doing static ip at home, changing to 2.4 ghz, trying new ssid. Not sure what else to do with this thing...

Not just you
I posted a comment on Motorola's forum where people are discussing their wifi issues... And my work around. I currently beleive its a software issue and can be fixed via update. Also, today I found (it appears) that the longer the phone goes without a reboot, the shorter amount of the it appears to go with out needing the wifi card reset.
https://forums.motorola.com/comment/829632
My work around fix...
First, over night my wifes phone now behaves just like mine. It now connects to wifi and after sometime passes it no longer passes data (but stays connected). I needed a way to auto disable/enable the card... I installed Tasker. I have it set to check every 15 minutes, if the phone is connected to WiFi, to disable then enable the WiFi card. I use WifiMatic to enable the wifi card when the phone is connected to the cellular tower that is near my house. (Doing this by GPS uses more battery power...) Using Tasker with the rule to verify its connected to wifi first helps not enabling wifi if its nit needed and lets WifiMatic enable/disable it as needed.
wicketts.net

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Droid can't see wifi router

I have an unrooted OG Droid running on stock Froyo (2.2.3). It's off-contract, but I have been using it by connecting to my wifi router (Netgear WNDR3700). Everything has been working fine until Friday when it stopped connecting to my wifi router. I tried reconnecting, but it cannot seem to find the router at all, even if I'm standing right next to it. My router does not appear on the list of available wi-fi networks when I look at Settings -> Wireless & networks -> Wi-fi settings. The strange thing is that it seems to pick up all of the other wi-fi networks from my neighbors without any problems; it just can't seem to find my wifi router.
All of my other Android devices (Nexus S, Evo 3D, Galaxy Tab, Logitech Revue) can find and connect to my router without any problems. It's just as though the router doesn't even exist from the perspective of the OG Droid. I haven't made any recent configuration changes on any of my devices or router. My other wi-fi devices (laptops, printer) don't have any issues finding and connecting to my router either.
I've tried rebooting, pulling the battery, etc. without any luck. Any ideas?
By chance did you unplug the router, my og DROID loses wifi sometimes and even though phone sees it won't connect but usually resetting router gets it to reconnect.
Sent from my Droid using XDA App
KJW979 said:
By chance did you unplug the router, my og DROID loses wifi sometimes and even though phone sees it won't connect but usually resetting router gets it to reconnect.
Sent from my Droid using XDA App
Click to expand...
Click to collapse
I haven't done that yet, because as far as I can tell, the router is working fine. The issue that I'm seeing differs from yours as the phone doesn't even see the router right now.
It's a bug in Android. Delete all the remembered wifi accounts on the phone and then you should be able to scan again. Once you scan, it should pick up the router again. Had this happen on a couple different android devices.
atom bomb said:
It's a bug in Android. Delete all the remembered wifi accounts on the phone and then you should be able to scan again. Once you scan, it should pick up the router again. Had this happen on a couple different android devices.
Click to expand...
Click to collapse
I gave this a try, but it didn't work. I can still see all of the other available wi-fi networks near me, but not my own router. Any other thoughts?
mdwstrnkid said:
I gave this a try, but it didn't work. I can still see all of the other available wi-fi networks near me, but not my own router. Any other thoughts?
Click to expand...
Click to collapse
I've had this with my router whenever i reset it.
its because there are too many routers in your area on the same wifi channels . change the channel your router is on until its one with less or no routers on it and it will appear eventaullly.
mdwstrnkid said:
I have an unrooted OG Droid running on stock Froyo (2.2.3). It's off-contract, but I have been using it by connecting to my wifi router (Netgear WNDR3700). Everything has been working fine until Friday when it stopped connecting to my wifi router. I tried reconnecting, but it cannot seem to find the router at all, even if I'm standing right next to it. My router does not appear on the list of available wi-fi networks when I look at Settings -> Wireless & networks -> Wi-fi settings. The strange thing is that it seems to pick up all of the other wi-fi networks from my neighbors without any problems; it just can't seem to find my wifi router.
All of my other Android devices (Nexus S, Evo 3D, Galaxy Tab, Logitech Revue) can find and connect to my router without any problems. It's just as though the router doesn't even exist from the perspective of the OG Droid. I haven't made any recent configuration changes on any of my devices or router. My other wi-fi devices (laptops, printer) don't have any issues finding and connecting to my router either.
I've tried rebooting, pulling the battery, etc. without any luck. Any ideas?
Click to expand...
Click to collapse
I have same problem with you.
My LWW cannot find/detect the home wifi, but another device (laptop and samsung galaxy mini) can work well with the wifi network.
but my LWW can find another wifi network except my home network. but sometimes when I don't use the LWW for long time, and when I started to turn the wifi on, it can work well. but after I stopped the connection and start to use the wifi again, it cannot find the network again
I just had the same problem and fixed it.
Sometimes routers are configured to select and use the less crowded wireless channel. That can cause your wifi to eventually use channel 12 or 14. Like sleepyguy007 said, it is more likely to happen if there are too many wifis in the area and all channels are crowded.
As far as I know, Android devices are by default configured to scan only up to channel 11. So if the wifi is in 12 or 14, it will not be recognized.
Go to the wifi config screen, where all the networks are listed. There, with the menu button, go to "Advanced"->"Regulator domain" and set Android to scan all 14 channels, that should do the trick.
I hope that is the cause of the problem and you can fix it... Otherwise it could be a bug, and the solution may be harder
I'm so happy & surprised!!!
I had same problem and with your helps(phobophille & sleepyguy007) my problem solved:laugh: :fingers-crossed: :good:
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XPERIA Arc S
my device is not showing any network on my device to connect wifi.
i have tried everything but the problem is same . not a single network is appearing in my device. all others are connected to the same. in my phone in advanced setting it is showing ipv4 address is unavailable. plz suggest something.

AirDroid won't work w/ ICS Leak?

I can't get AirDroid to connect using ICS leak 213.
I can't even get my phone to respond to a ping from my laptop on the same network, though I can ping my laptop from my phone on the same network.
Any ideas?
JasonOT said:
I can't get AirDroid to connect using ICS leak 213.
I can't even get my phone to respond to a ping from my laptop on the same network, though I can ping my laptop from my phone on the same network.
Any ideas?
Click to expand...
Click to collapse
It sounds more like a network/router issue than an AirDroid issue, it worked fine for me in .213 and .215 leaks.
Is your phone on a VPN connection? If yes, then it's possible that your phone has multiple IP addresses and AirDroid is showing one which is not accessible from your laptop.
Did you try both connection methods? Via the local IP and via the AirDroid.com wensite?
No VPN connection.
I tried both by local IP and web.airdroid.com, and checked that the local IP is correct from both About>Status and my router.
If I try to connect just through Chrome, I never get anything. If I try to connect by scanning the QR code through my phone, I can sometimes get it to connect initially and bring my to the AirDroid desktop, but I almost always can't access contacts, messages, etc.
I tried port forwarding 8888 for my local IP, but that didn't seem to make any difference.
The strange thing is that my Touchpad works fine with AirDroid. In the past, I've had some odd Wifi issues with both my Droid 4 and my Droid 3, e.g. adding an Exchange account won't complete setup if I'm using wifi on either of those phones (on GB and ICS), but it has worked fine on Android devices without cellular radios (my Touchpad and Archos 101).
It appears like it's a network/router issue, but at the same time appears like it's not.
JasonOT said:
..but it has worked fine on Android devices without cellular radios (my Touchpad and Archos 101).
Click to expand...
Click to collapse
There could be a clue right here. Do you have a mobile data subscription?
If yes, then perhaps there are some very small WiFi drops which cause Android to try to connect to mobile data instead of WiFi, and the time it spends without the local IP might just be enough to impact AirDroid performance.
You could try the following:
Put the phone in Airplane Mode to disable all wireless connections
Manually enable WiFi - this is possible without disabling Airplane Mode
Now you are on a pure WiFi connection, no mobile data or Bluetooth PAN to interfere. Does that improve AirDroid's behaviour?
Also, if you know how your router works, you can give the Droid 4 a fixed IP address to avoid the IP changing when there is any network hiccup. Most modern routers usually seem to remember which IP they assigned to a device via DHCP anyway (at least for a limited amount of time) but it's worth a shot.
No such luck with the Airplane Mode/Wifi. I outright turning the cell radio off with Phone Info too, still didn't work.
With DD-WRT, my router will keep IPs and MACs associated, so it's not that the IP is changing.
If I reboot the phone, it'll work a little bit initially but eventually stop working and I won't be able to ping it either.

My Razr i makes WiFi drop/crash

Hi folks !
Recently I started to experience some troubles using my WiFis connections. The problem is simple, the connection drops, the WiFi network disappears from all the devices, and a few seconds later it comes back.
At first I thought it was a problem with the router of my work. But then I started to experience the same things at home. Then I decided to test the WiFi without connecting my Razr i to it and it worked like a charm. Now, as soon as I connect my Razr i to a WiFi, it crashes a few seconds/minutes later and keep doing it until I disconnect my phone from the WiFi.
Did someone experience the same thing ? Have you any idea for solving the problem ?
Thanks anyway.
PS : I only use 5Ghz WiFis. I'll try with 2.4 soon but the 5Ghz compatibility was one of the reasons why I bought this phone...
We have also issues with our WLAN at home, which is sometimes (but not always) very unstable in connection with a Samsung 5 Laptop (regular reboots shortly after activating the laptop Wifi).
I did not experience this problem yet with my Razr i, but I will keep it in mind over the next days (we have a complex setup with several computers, phones and Android entities based around a Fritzbox 7390, so error identification and validation takes very long and is not finished yet).
BTW - if you look for help here, please specify your WLAN router in detail as well as your provider and general IT-setup.
Tevac said:
We have also issues with our WLAN at home, which is sometimes (but not always) very unstable in connection with a Samsung 5 Laptop (regular reboots shortly after activating the laptop Wifi).
I did not experience this problem yet with my Razr i, but I will keep it in mind over the next days (we have a complex setup with several computers, phones and Android entities based around a Fritzbox 7390, so error identification and validation takes very long and is not finished yet).
BTW - if you look for help here, please specify your WLAN router in detail as well as your provider and general IT-setup.
Click to expand...
Click to collapse
Well ! Thanks for the reply.
My router that provides the two WiFis is a Cisco Linksys WRT61N.
My setup is kinda complex but works well. Got another router provided by my ISP, which is the DHCP server. This router is connected to a port of the WRT61N switch. Not to the internet port. Every connection that enters in the ISP router goes to the Linksys, and then is NATed by it. I don't think those informations are very relevant but anyway here they are. That's a complex setup but it works well (needed to do that because I have cable connection, and the cable modem/router have very limited configuration).
The devices that use my two WiFi are :
2.4Ghz : My Razr i right now.
5Ghz : Two iPads, and the HTC 8X of my girlfriend.
I made some other tests, one the Razr i there is an option for switching on or off a kind of network frequency. So instead of both enabled, I enabled only the 2.4Ghz WiFi frequency and connected my phone to my 2.4Ghz WiFi. No problems detected. Stable connection. Right now I'm at work, and everything works well in 2.4Ghz. So there is clearly a problem with the 5Ghz frequency on my Razr i.
Anyway, during those tests, I discovered something very interesting. My battery life had a huge improvement with the desactivation of the 5Ghz WiFi frequency.
Thanks for the details - especially on the 2.4/5 GHz topic.
I am also at work right now, but will check it at home and keep you posted.
WPA2
I had the same problem, I think it was triggered everytime the phone went to "sleep". It was changing the security encryption that fixed it for me. I can't remember what i had on the router as default, and I'm not at home right now to check what I'm running, but I believe it's WPA2. After the change, I had no trouble whatsoever. Hope this helps, good luck!
EDIT: nevermind what i said, i just logged into my router and remembered it wasnt the encryption type settings, but rather the wifi standard used, it used to be 802.11 b+n+g, and now i got it sitting at 802.11 b+g, which equals to 2.4 GHz. Meaning the razr has apparently a problem with the 5 GHz spectrum..
I too have a RAZRi which is connected by wi-fi at home to a Fritz!Box 7390. I noticed that when the RAZRi went into sleep mode with wi-fi connected (keep wi-fi on setting) it would have lost any internet connection on waking, requiring a disconnection/reconnection to reset. More annoyingly there was also a loss of connection (IP address) at laptops also connected to the router by w-fi on both 2.4GHz and 5GHz connections, which needed a reboot of either the PC or the router to re-establish a connection. The router GUI would show them all as remaining connected.
By using the manual setting on the router to restrict 2.4GHz connections to b+g (not b+g+n), it looks so far as though both problems are avoided, and the RAZRi can be set to use either the available 2.4GHz or 5GHz (a+n) connection on the Fritz! successfully without problems. EDIT big problem is though that disabling "n" on 2.4GHz seems to cause wi-fi throughputs to crash by more than 50% on both frequencies (which for me negates the benefit of having VDSL) - they recover if I re-enable, but then the lockups start if the phone is connected. A hobsons choice.
Thanks guys.

[Q] Problem connecting to Wifi

My Chromecast was working flawless on my laptop, tablet, and phone. 3 days later, my phone's wifi doesn't work when Chromecast is connected to my wifi. My tablet and laptop's wifi works fine though. When Chromecast is off, my phone's wifi works fine.
I restarted the router and the problem persists. I haven't changed any settings on my phone.
Anyone know why this is happening?
ImYoungxD said:
My Chromecast was working flawless on my laptop, tablet, and phone. 3 days later, my phone's wifi doesn't work when Chromecast is connected to my wifi. My tablet and laptop's wifi works fine though. When Chromecast is off, my phone's wifi works fine.
I restarted the router and the problem persists. I haven't changed any settings on my phone.
Anyone know why this is happening?
Click to expand...
Click to collapse
The only thing I can think of is to make sure your phone isn't trying to connect ad-hoc to your Chromecast (it does this for initial setup). Otherwise make sure there aren't any router settings that conflict between the two devices.
Your issue sounds similar to mine. What I have happening is, whenever I select a video from my phone it will play for a varied amount of time but then stop. I will look at my phone and it is disconnected from my wifi and the icon turns grey. I have to then toggle airplane mode to get it to reconnect. When this happens every device on my network gets kicked off of my network. Now I am running a custom rom on my phone and have data issues throughout the day. So, I don't know if it is because of this or if anyone else is having issues like this.
Connection
I have issue with browser, on my pc i set up Chromecast it worked fine but i can not see the chromecast in the browser, can anyone help please?
Thanks

Question Is there a workaround or fix for the Wifi issue

Seen the issue posted everywhere with the basic T/s off/on network and factory reset. Usually fixes for a bit but comes back.
Hard to report the error as when I open Samsung members to run diagnostic I can't load the splash screen unless I turn wifi off https://9apps.ooo/.
My unconfirmed suspicion is it doesn't like HTTP3 so apps that are modern enough to use it just hang until I go onto mobile data.
I actually work for my ISP so I have confirmed no local network or ISP related issue but no wifi adaptor card in PC to try a packet capture to actually confirm what's going on.
If you issues are like mine were (randomly wifi would report no internet connection while other devices on the network connected fine) it ended up being my router. Switched to a newer one and the issues went away. An IT friend of mine said it was likely because the router was older and while it said they were compatible they were still using different versions of one of the connection standards. If you have a different router, give that a try. Side note, the router is a TMobile internet gateway and is obscenely fast. The new wifi 6 is awesome.

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