[Q] Cracked screen - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

I have the flexible glass screen protector from verizon on my 64g ballistic nylon with no case. Today while getting out of my car (a lowered vw golf) my phone fell off my lap on the the ground probably like only 2 feet from lap to the driveway. Screen completely shattered..... i thought gorilla glass 3 was supposed to be strong? Anyone else crack their screen yet? I know i get one free replacement but still i don't feel like the screen should have cracked this easily.

It's all about the angle in my experience. I've dropped phones and thought they were broke for sure only to see no damage and another time no biggie and I had a broken screen. Usually hits a corner just right. Sorry for your loss. On the a new one..

Its glass. Drop it at the right angle and it breaks.

Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious

slimzimm said:
Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious
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I slapped it out of my hand with my other hand today. I was at school on a carpeted floor. No damage at all. Sounded like a brick hitting the ground.

Gorilla glass is not shatter proof. It's scratch proof

slimzimm said:
Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious
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My floors have ceramic tile flooring and I've dropped my old phone and my Turbo a few times on them. Face down too. No damage at all occured yet except maybe a scratch in the sides or backing. Screen is perfect though. Dunno what to tell you, sucks that it happened though.

Its a matter of luck. And as far as I can tell we are all pretty lucky to have a free replacement.
Sent from my XT1254

You aren't alone. I broke mine drunkenly Friday night, the night after release. Took it into the store Saturday night and got a replacement in the mail on Tuesday. The one time replacement is nice, but had to use it in less than 48 hours. They said I was the first one and they hadn't actually been trained on it yet. So they learned that night lol

It's a huge slab of ultra thin glass, drop it and it will break. It is scratch resistant (gorilla glass) but not shatter-proof, and screen protectors do basically nothing to protect from drops. A fall onto concrete is more likely to break it as well due to variations and protrusions on the surface. If you place our phone face down on a perfectly flat surface you'll notice that the top edge of the phone curves ever so slightly up from the screen, this helps protect it from drops on a flat surface because the force is distributed to those corners instead of directly to the glass. Concrete will usually have sharp protrusions or pebbles or rocks that cause the force to be localized in spots in direct contact with the glass, causing the cracks.
At least you get a free one-time screen replacement (one of the things I like about our phone and is awesome of Moto to do it)

Yup. 3 days in and it fell off the couch and into the hardwood floor. Cracked. Slightly irritated because my Maxx made this same fall a million times. I did not have a case on the turbo. Replacement phone is on the way along with lifeproof case

My screen was scratched within the first few weeks. As thin as a strand of hair, yet extremely infuriating nonetheless. So much for Gorilla Glass.
Sent from my XT1254 using XDA Free mobile app

I guess I am the only who doesn't drop their phone regularly.... I haven't ever scratched or broken a screen and I have had smartphones since the original Droid and I never use a case or screen protector.

papstar said:
My screen was scratched within the first few weeks. As thin as a strand of hair, yet extremely infuriating nonetheless. So much for Gorilla Glass.
Sent from my XT1254 using XDA Free mobile app
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I'm sure you know this but there are many common things harder then gorilla glass. Sand is by far the worse corporate in everyday use.

slimzimm said:
Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious
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You beat me - I had mine a week. Dropped on a hard floor at work on Friday less than 1 week after I got it. After a few expletives, I phoned Verizon - had to tell them about the one time replacement, but she happily checked into it and I had my new phone on Monday (they say we get a like new refurb - I wonder if I got yours!

I dropped mine from a few feet. The next day it started power cycling over and over, probably 2 hours into this the phone was so hot I couldn't touch it. After that the screen quit working, still seems to function though, 16 days into having this phone so I just missed the hassle free trade in from verizon. Looks like I get to play the waiting game on Motorola, and oh yeah that department is only open Mon-Thurs.

It's all about the angle of the drop. Mythbusters tested it; see: Prince Ruperts Drop. You can drop the glass and it's completely fine, but when you introduce a large force over a small area(say dropping the phone on the corner or in this case cutting the tail end), it shatters. Otterbox commuter cases have saved my previous phone time and time again(At least 10-15 drops) because it absorbs the impact so much less force is transferred to the glass.
http://www.cnet.com/news/mythbusters-vs-gorilla-glass-see-adam-and-jamie-have-a-smashing-time/

slimzimm said:
I have the flexible glass screen protector from verizon on my 64g ballistic nylon with no case. Today while getting out of my car (a lowered vw golf) my phone fell off my lap on the the ground probably like only 2 feet from lap to the driveway. Screen completely shattered..... i thought gorilla glass 3 was supposed to be strong? Anyone else crack their screen yet? I know i get one free replacement but still i don't feel like the screen should have cracked this easily.
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the glass screen protector and the actual screen broke?

ergeek-42 said:
(they say we get a like new refurb - I wonder if I got yours!
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I had to return my first one on the first day. Not because of broken glass but the frame around the grass had a spur on it that cut my hand every time I tried to use the volume keys. I went directly to a store to get it replaced. They tried to tell me I had to do it over the phone and have a refurbished unit sent to me. I argued with them and said, I have only had the phone for one day and I paid full price for the phone. There is no way you are going to give me someones phone that they returned. I paid for a new phone and that's what I am going to get and for the price I paid, it better be without any scratches out of the box.
But the phone just coming out, they shouldn't have a lot of refurbished phones, so odds are I would have gotten a new unit. I just didn't want to wait for it to ship to me.
I shattered my first Droid. Was racing my 12 year old grandson and it flew out of my pocket and hit the road. Still have it with a cracked screen. It's my trophy for winning the race when he said I was too old and slow.

To be fair, the newer tempered glass screen protectors protect EXTREMELY well from drops. I work for Best Buy in a large city. I sell anywhere from 15-30 phones a day (and see hundreds of them) and have only actually seen one phone shattered through a Zagg Glass (out of at least a thousand examples) and the one that broke was dropped from a 2nd store balcony.

Related

The O4X is quite durable.

I dropped mine onto a concrete floor today from ~1m height. A little scratch on the corner, that's all. Has anyone of you already been throwing it around? Also, how's your screen? Mine already has a few scratches, as i've been wearing it in the pocket without a case - thougt the Gorilla Glass could take it, but apparently i'm wrong. But it's not that bad.
I give all my phones a protective cover on the screen. Also my old iPhones (3G/4) and my Lumia 800 with Gorilla Glas gets scratches after time. So I replace the screen cover every half year and the phones display stays free of scratches.
kovu94 said:
I give all my phones a protective cover on the screen. Also my old iPhones (3G/4) and my Lumia 800 with Gorilla Glas gets scratches after time. So I replace the screen cover every half year and the phones display stays free of scratches.
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Totally agree, always have a screen protector on, even if they say the screen is bomb proof I would still apply one!
Sent from my LG-P880 using xda premium
I dropped mine when I was getting out of the car the other day (fell onto pink concrete because our driveway is weird) =__=;; and again when I was eating at a food court (forgot my head phones were in, got up to get some utensils)... I think there was a review out that said when the cover is disconnected, it turns off the phone but maybe I heard it wrong because it was fine and on when I picked it up. No scratches, no external injuries found :3
Sturdy. Majestic. Running. Cowering in fear.
Get an screen protector n casing, less than 10 bucks.
Sent from my LG-P880
I bought TPU Case and Nillkin Crystal Screen Protector, my 4X will be full safe
I let my O4X fall down from approx. 1m onto a stone floor. After buying a new phone, it looked as new.

Bezel is a scratch and gouge magnet

Anyone else experience this? I actually put mine into a screen protector and case the first day I got it. Popped it out yesterday and found the bezel scratched to high heaven. I hate piano black plastic.
I think the case traps dust under there that grinds it away worse, but I can't imagine it fairing well naked for very long.
Edit: only had this thing since the 9th.
antiseen said:
Anyone else experience this? I actually put mine into a screen protector and case the first day I got it. Popped it out yesterday and found the bezel scratched to high heaven. I hate piano black plastic.
I think the case traps dust under there that grinds it away worse, but I can't imagine it fairing well naked for very long.
Edit: only had this thing since the 9th.
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I have never had mine in a regular case. I do have one of those leather "pocket" style cases I slide it in and out of when I have got it in my jeans. Mine is as nice as the day I got it I think. I also put a screen protector on day 1.
Sorry to hear about your bad experience.
I have had a Skinomi protector and Trident Aegis case on my phone from the first 15 minutes of owning my X. I am a machinist so my phone frequently sees metal shavings and coolant from my hands on a regular basis. My phone still looks brand new from launch day when I take my case off. The mesh over the external speaker does wonders as every few days I have to blow off some of the finer shavings. And every other week I take the case off to clean out the very little dust that gets in it. I would suggest a different case if you are having cosmetic issues.
antiseen said:
Anyone else experience this? I actually put mine into a screen protector and case the first day I got it. Popped it out yesterday and found the bezel scratched to high heaven. I hate piano black plastic.
I think the case traps dust under there that grinds it away worse, but I can't imagine it fairing well naked for very long.
Edit: only had this thing since the 9th.
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I had the black model and after 3 days I noticed a couple of nicks on the bezel myself. I take perfect care of my devices and it hadn't been bumped or anything. I swapped it for the white model that way it doesn't show and scratches or dust.Still looks brand new after a few weeks.
My Moto X has fallen out of my lofted bed (~7ft high) 3 times now, and all that's happened is that a tiny little nick in the bottom bezel. nothing else. no screen cracks, dents, anything! This phone is built like a tank!
I've had mine for about 3 weeks, no case, just a screen pro. Only damage I have is from when I accelerated hard in my truck and my phone flipped out of my mount, it flew out flipping and the bottom of the phone hit the rim of a red bull can... It left a small dent/nick On the back portion of the bezel :'(
Bought a better mount and since then haven't had any other signs of wear.
Sent from my XT1058 using XDA Premium 4 mobile app

Reports of delicate screen. What's your dropping experience with Moto X 2?

I've been very interested in a Nexus 5 32GB or Moto X 2nd Gen 32GB.
My first choice is the Nexus 5 32GB but it seems quite difficult to locate a US GSM version in new condition and within a reasonable price range.
While reviewing the Moto X 2 there is an alarming of reviews stating that the screen crackers very easily.
I would like to know what others have experienced while dropping their phone.
Did your screen crack? Did you have a case or screen protector?
Just get a thin case or halo and you'll be fine. The glass goes to the edge of the device so you so need a cushion there. I have the Naked Tough Case and my X has taken some falls with no issues. I also don't have a screen protector on and have zero scratches after a couple of months of use.
Sent from my Moto X 2014 Pure Edition using Tapatalk
xKroniK13x said:
Just get a thin case or halo and you'll be fine. The glass goes to the edge of the device so you so need a cushion there. I have the Naked Tough Case and my X has taken some falls with no issues. I also don't have a screen protector on and have zero scratches after a couple of months of use.
Sent from my Moto X 2014 Pure Edition using Tapatalk
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There is already a case and screen protector in my shopping cart. A large amount of reviews stated that the screen was really fragile but close to none mentioned if they had a case on the device or not. To me: not having a case is you get what you get.
But none the less without having accurate information negative reviews can be concerning for such an expensive buy. Thank you for your input; hope to hear from others too.
I don't use a case. The other day I dropped mine out of my shirt pocket about 3-4 feet onto a tile floor. I didn't even get a scratch.
Sent from my XT1095 using Tapatalk
I dropped mine two times (no bumber or anything), both times it fell out of my jeans pocket. It got some scratches on the edges but absolutely nothing on the screen. I bought a bumper from Case Mate about a month ago (it was really cheap on Motorola brazilian webstore) just as a fail safe, because I'm usually very careful with the phone, the problem is when I have a few beers
My phone had a MAJOR fall AND bounce and my phone didn't have a scratch on it. No case, no screen protector.
imaginaryenemy said:
My phone had a MAJOR fall AND bounce and my phone didn't have a scratch on it. No case, no screen protector.
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Great, thanks all for your feedback. I just wanted some opinions outside of the reviews.
If you drop it, it will break at some point. However, the screen is built better than others. You just need a very thin screen protector for the sides and it won't break. Mine fell on solid concrete face down, no scratches.
had my phone for about a month, had a case on the entire time, dropped it numerious times no proble. Decide to take the case off just because I missed the look of the phone, 2 hours later I dopped it facedown on concrete from about 3 feet, I was on a park bench, completely shttered the screen. I bought moto care so everything was fine.
I've dropped mine on a concrete floor from about 1.5m high, no case, screen shattered - phone is now officially worthless.
It was just too beautiful a device to be hidden away in a case!
Now it'll be hidden away in some drawer until screens for it become cheap, because I'm not going to pay 200 bucks for the repair, for a phone that would be worth 200 bucks if it weren't damaged. So yeah, after all, the experience with my Moto X was quite a fail. Nice phone and all, but the way how the display is glued to the front glass is just a major construction flaw, because it makes it impossible to easily repair the glass (although there are spare parts being offered for about 10-15 bucks out there).
Mixed for us. First off, we bought insurance on both of our phones.
My wife dropped hers twice and it shattered.
I have dropped mine countless times. Some of those times I picked it up and I was shocked that it wasn't broken. It really depends if it lands on the corners of the glass side.
Any smartphone I have ever had that i dropped without a case, the screen has shattered. That's why I have a case.

Warning..!! Verizon Tempered Glass Protectors

Don't buy it. The edges don't stick around camera area and breaks way to easy. I bought one and still have it on the phone but the corner is cracked and is spreading.
Sent from my XT1254 using Tapatalk
Yea its garbage ..and Verizon told me they offer a free replacement if it ever messed up or cracked ..went in a week later with the edges peeling up and top cracked like yours and they played dumb like they never said they would replace it ...and it was 20 bucks ....never again
juggamonkey said:
they played dumb like they never said they would replace it
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I NEVER buy accessories from the Verizon stores. There is heavy pressure on employees to meet sales goals so many lie like crazy.
Yeah - Had the same issue with mine. Also went ahead and bought a .2mm or whatever from Amazon. Had spider cracks within hours with normal usage. Emailed the rep, got a new one and the same thing happened. For $7 it was worth the trial. Still waiting on a solid one.
Bought mine from amazon last week (just got my "like new Turbo" on 12/30) and havent had any issues, although around the edges you can see where it isnt stuck down. From what I think i remember reading, the screen is curved (slightly?) so it wont sit flat on the screen. Its not that bad, maybe 2mm at its largest gap. I just hope it protects it when it needs it.
I just ordered some military grade screen protectors. I had one for my droid ultra and loved it. I like the Tempered Glass but really don't like how the edges don't adhere to the phone.
Sent from my XT1254 using Tapatalk
So mine cracked Monday night. I didnt even drop the phone or anything (that I recall) so maybe it was just because it was in my pocket and flexed from sitting down or something?? Apparently theres a lifetime warranty... so Ill see about getting another one under the warranty. Heres the one i had.
http://www.amazon.com/gp/product/B00P8TSA6E?psc=1&redirect=true&ref_=oh_aui_detailpage_o01_s00
Was it a Verizon brand? or the Zag brand? I had a Zag on my Note 4 and after a month, it started to crack.... I won't put a screen protector on my phone... Hell you better off just being careful or but in a case the comes with a screen protector attached..
I've had great experiences so far with tempered glass screen protectors. I ordered mine off Amazon because it was cheaper, but my local Wireless Zone (certified Verizon retailer) is great with replacements for screen protectors and stuff. Whenever my phone goes for a swim (this happens often), they always provide me with a free, no questions asked loaner (I could easily walk away with it) until mine dries out or I get a new one. Obviously, this could just be the local owner, but I have nothing bad to say about them.
I had one put on at the Verizon store when I bought my Turbo. Still on there and no cracks, and no problems with separation around the edges. I believe that your success depends on how good the tech was that put it on. If they don't get the screen cleaned adequately then they will not stick down.

How does you S7 edge looks like now after not using any case?

Hi!
I am planning not to use any protective case/covers etc. accessories for my phone. Is it bad idea? Will Samsung S7 edge look like crap soon or it is scratch resistant and will keep nice look even after few months?
How does your phone looks like now after not using any protective covers? Could you post pictures and aprox time of usage?
Thank you, deff_ins
2 months - no protection , I'm carrying it in a pocket without other things like money or keys . No scratches at all , only fingerprints all over
Im a diehard screenprotector and case guy. Since I had been having so many problems finding a curved protector that sticks, and the ones that dont cover the edge looked like crap, I decided 2 months ago to go without a protector. I have a case that shows the edges well, and covers the frame nice.
After two months I finally have a 1/2 inch scratch on the face...nothing too bad and I will live with it...not sure how it happened but the glass has held up pretty well considering I am not a desk guy and am always using and doing things with my phone outside.
Overall Im surprised the glass has done well. That being said, and now that I have a scratch, I will be looking to get a protector again.
deff_ins said:
Hi!
I am planning not to use any protective case/covers etc. accessories for my phone. Is it bad idea? Will Samsung S7 edge look like crap soon or it is scratch resistant and will keep nice look even after few months?
How does your phone looks like now after not using any protective covers? Could you post pictures and aprox time of usage?
Thank you, deff_ins
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Well, good luck with living dangerously. I have my S7 Edge with the LED cover now for 8 months. During that time I dropped it 3 times. The first time the screen and digitizer were broken. The display replacement cost me Euro 260. 10 days after the repair, it dropped out of my pocket again. Invariably, it always lands on the screen because the LED cover flips open when it falls. Display glass cracked but digitizer still intact. After the first accident I had ordered a tampered glass screen protector from Hongkong. It arrived only 2,5 months later. When I finally got it and tried to fit it, half the display was unresponsive. When I tried to remove the glass protector the phone slipped out of my hand and dropped on the tiled kitchen floor. Guess what happened. Part of the display AND the glass protector shattered. The lucky part is, the upper right corner of the display which was cracked before got shattered. The display is still useable. I actally got used to the broken display. My hope is that in the new year the price for a new display might come down a bit. As I'm not planning to buy another expensive phone anytime soon, a second display replacement is probably the cheapest option.
Bottomline: Yes the S7E is a bloody fragile phone! Depending on the individual clumsiness, it is virtually impossible to assume that you will never drop it over an extended period. If you want to have solid protection you have to go for these hideous army style covers but they make the phone look like a monsterous thing. I like covers with functionality like the LED or S View covers but they only protect the edges and backside of the phone.
The Bottomline of the bottomline: Maybe I shouldn't have bought such an expensive and fragile phone in the first place. End of story. Cheers LJ
Back near camera cracked on mine even though I've never dropped it, had to put a skin on it to hide the crack. Also it has a mark on the main screen, suspect coinage in my pocket done that
Never used a case, I've had mine since two weeks after the release. I always carry it in my pocket with my keys and other stuff. Dropped it only once, no scratches cracks or any other damage.
Been using Carol Blue for 2 months. I slapped a dbrand skin on the back the 1st week so I can use it naked and not worry about back glass scratches.
At office and work, I go naked. Out and about, I put on spigen rugged case. Very easy to put on and off and slim enough and plenty protection.
The front screen now has few minor scratches on it. No idea how that happened. I'm very careful with my phone.
I just put armorsuit screen protector on it and it works PERFECT. loving the phone and how it feels in the hand. Amazing. I now have dbrand skin on back and screen protector on the front. Totally protected from scratches when going with no case at home and office.
i never ever used a case in my life. it hides the beautiful lines of the device
Take it from someone who has been through the process of having the screen replaced - use protection!
I dropped it on its face, from toilet height (yes, I was on the bog after a long night shift!) and before turning it over I just knew it was bad. You hear 30 seconds of cracking noises as they tear through the display glass slowly whilst you contemplate your stupidity at the 'oh s**t' moment you just found yourself in.
Cost me £50 in excess as I was insured luckily, however with no insurance you're looking at £200 ball park.
I actually had the LED case on at the time. That did naff all in protecting the screen. Flip cases really should have some sort of auto close feature! Might have been enough to save the screen if so!
I always thought about going without anything, but I love the led case to much. I don't know how so many people have broken theirs while also using this case, I've dropped it more times than I can count. Even especially since I typically keep the phone on my lap when driving, so I tend to open the door, stand up, and find it on the asphalt ground.
I still even have the square sticker on the back of my phone. No scratches, no breaks, perfect.
Update : just wanted to update my previous post with this new information. I ordered and received the ArmorSuit screen protector for my S7 Edge. I have never used a wet screen protector before and I have never found an edge screen protector that sticks or works either in the dry form or the tempered glass.
I watched the video on installation. it took me about 10 minutes to put it on. I let it air dry for another 15 minutes then using a hair dryer on low setting I got the sides to easily adhere to the screen. Left it overnight, put on my I-Blason edge case. I have never been so happy as I have with this screen protector on it looks amazing. Edges stick perfectly.
I'm glad to have my screen protected again and the case on ..I just don't think it's worth taking the chance with such an expensive device. I lived on the edge for a few months with nothing on it, but I'm glad I have something back on it now.
roninep said:
Update : just wanted to update my previous post with this new information. I ordered and received the ArmorSuit screen protector for my S7 Edge. I have never used a wet screen protector before and I have never found an edge screen protector that sticks or works either in the dry form or the tempered glass.
I watched the video on installation. it took me about 10 minutes to put it on. I let it air dry for another 15 minutes then using a hair dryer on low setting I got the sides to easily adhere to the screen. Left it overnight, put on my I-Blason edge case. I have never been so happy as I have with this screen protector on it looks amazing. Edges stick perfectly.
I'm glad to have my screen protected again and the case on ..I just don't think it's worth taking the chance with such an expensive device. I lived on the edge for a few months with nothing on it, but I'm glad I have something back on it now.
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Yep, Armorsuit is awesome.
Lepa79 said:
Yep, Armorsuit is awesome.
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Yep, wet screen protector work awesome with edge . now using zagg screen protector and led cover close 3 month and no scratch
I wish I took a picture of the device I just returned. Dropped it and it fell on a rock. Ugly circular crack and a first the phone still functioned but after about a week my screen just went haywire and would only turn on after multiple power on and offs.
It was all bad lol

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