No Data connection until I restart - Xperia Z3 Compact Q&A, Help & Troubleshooting

Hi,
Has anyone had this problem - or any ideas what it might be?
Basically, every now and then I'll lose the data connection (but keep signal for voice and text). Turning airplane mode on/off doesn't rectify it, neither does turning off/on the data connection. However if I restart the phone, I'll get data signal straight away.
Any ideas?

what about changing network type from 3g to 2g and back ?

I used to have this problem on three UK with nexus 4 and 5. Might be a carrier issue?
Sent from my D5803 using XDA Free mobile app

I have exactly the same issue. Only cure seems to be a reboot. Haven't seen a pattern as to how or when it happens.

d4rkwind said:
I used to have this problem on three UK with nexus 4 and 5. Might be a carrier issue?
Sent from my D5803 using XDA Free mobile app
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Funny you should say that, I'm with three at the moment...

I have the same problem. Though I'm from Russia and my network provider has nothing to do with Three (if only they exchange their "expertise").

I had this with my Z3C. Also on Three but my Moto G and Nexus 5 are fine. I think Bluetooth might have something to do with it. In the end I sent my Z3C back for a refund as Sony were no help at all.

Related

[SOLVED] Data connection not working properly

Hello, I got an xperia z three weeks ago and it has always worked perfectly until yesterday: I'm experiencing strange mobile data connection issues. I can surf the web but if I disconnect and connect again, the connection may freeze: the H icon (or g or e..) appears and phone seems to transmit data as it shows an up arrow but the down arrow never appears and I can't surf the web. Toggling data and airplane mode may allow me to connect successfully but it's always pretty random..
I started thinking it was a software issue.. So i flashed The phone with the utility twice.. No success. Carrier issue? Nope: it's all ok and apn settings are ok as I can use them. Hardware issue? Perhaps as I found out that removing the SIM card and inserting it back in a certain way could make the difference (higher rate of successful connections).. So what do you think? Could be the SIM card (I got a new one in December though), the phone or something I did not consider? Sadly I can't test a different SIM now but as soon as I can find one, I will try. Thank you!
Re: [ISSUE] Data connection not working properly
Does it happen while your using the device or when it's sleeping you turn device back on? I also have sort the same issue but with WiFi..
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R: [ISSUE] Data connection not working properly
It always happens regardless of the phone state..
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R: [ISSUE] Data connection not working properly
Ok.. I found out the cause.. It is the carrier.. They said itwas all ok but many are reporting my same issues in my country.. So not fixed yet but I can stop flashing my phone twice a day.
Sent from my C6603 using xda premium

Wifi disconnecting problems..

Is anyone getting the wifi problems that the other versions of the Note 3 are getting? Preferably when it says the network was disconnected for being too slow or something like that? I know it happens on the T-Mobile, Verizon, and International versions.
SkizzMcNizz said:
Is anyone getting the wifi problems that the other versions of the Note 3 are getting? Preferably when it says the network was disconnected for being too slow or something like that? I know it happens on the T-Mobile, Verizon, and International versions.
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Click to collapse
Mine doesn't disconnect but it says wifi signal is unstable, then I looked in settings when this happens and it says wifi signal strength VERY STRONG, I'm sitting 10' from my router and I know damn well the the signal is strong as it says 72mbps. Lots of issues with wifi signals are popping up in the N3 sections, not good.
Yep, same as Quickvic30
Sent from my SAMSUNG-SM-N900A using Tapatalk
Go to wifi advanced settings and uncheck Auto Network Switch. It appears the phone will "test" the speed of the wifi network to your 4g and picks which is faster.
brd922001 said:
Go to wifi advanced settings and uncheck Auto Network Switch. It appears the phone will "test" the speed of the wifi network to your 4g and picks which is faster.
Click to expand...
Click to collapse
thats not always the cure. but in the international section of the forums. looks like there was 2 OTAS and one has fixed the wifi issue. so it will come eventually
Thanks for the replies.
Sent from my SM-N900T using xda app-developers app
I found a fix (plus possible trigger?)
SkizzMcNizz said:
Is anyone getting the wifi problems that the other versions of the Note 3 are getting? Preferably when it says the network was disconnected for being too slow or something like that? I know it happens on the T-Mobile, Verizon, and International versions.
Click to expand...
Click to collapse
Hey all,
I realized that the wireless issues were all where there are at least access points broadcasting the same network. The signal indicator flickers back and forth between solid and weak, and I think the wireless manager is jumping back and forth instead of sticking with the stronger one. I installed one"WiFi Manager" from Play store and the connection is more solid. I haven't rooted my device yet, so this may be the best answer until a patch shows up.
Let me know if it works,
--IT Yeti
Hello I was having this problem I had to remove my ad stop program and everything starting working normal again adblockplus to be exact but that fixed issues with mms messages and the wifi.
Yes- nothing but problems with wifi dropping and reporting as slow/unstable. Rooted on AT&T MI1. Various AP's, not specific to any one location. Basically renders wifi useless.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I've been noticing WiFi drops also
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Yall- this issue has been bugging the hell out of me. Finally tried something I found buried in a few other forums that immediately fixed the spotty connect/disconnect and wifi data stalling errors.
Enter into the service configuration mode by dialing *#0011# and hit the menu key- touch "wifi" and turn off "wifi power saving". Reboot. After having tried everything else I was skeptical but I can confirm (in my case) it worked like a charm!
Hope it helps someone else.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
picassolsus said:
Yall- this issue has been bugging the hell out of me. Finally tried something I found buried in a few other forums that immediately fixed the spotty connect/disconnect and wifi data stalling errors.
Enter into the service configuration mode by dialing *#0011# and hit the menu key- touch "wifi" and turn off "wifi power saving". Reboot. After having tried everything else I was skeptical but I can confirm (in my case) it worked like a charm!
Hope it helps someone else.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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Click to collapse
Great info! I just did it and rebooted so I will report back with the results. Thanks!!!
Another possible fix for you guys.. go into wifi in settings..hit menu then click advanced. Inside advanced make sure to uncheck auto network switch. Reboot and voila.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I'll give this a try!
Sent from my Note 3 SM-N900A rooted by Designgears
Quickvic30 said:
Great info! I just did it and rebooted so I will report back with the results. Thanks!!!
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Click to collapse
I've been using that method for most of the day, and I've noticed some good results with WiFi. Unsure how it's going to affect battery life yet though lol
auto-network switch
I didn't have to reboot, but disabling the auto network switch did help. I kept getting the 'unstable messages', and I finally had to click the "don't show this again" button and hit 'cancel' so that the OS would stop trying to help my be re-enabling the auto network switch. So, the question is, is this just #LTE2fastprobs, or are there real wireless n/ac issues that make this phone less than desirable?
ahjdmarchi said:
Another possible fix for you guys.. go into wifi in settings..hit menu then click advanced. Inside advanced make sure to uncheck auto network switch. Reboot and voila.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
picassolsus said:
Yall- this issue has been bugging the hell out of me. Finally tried something I found buried in a few other forums that immediately fixed the spotty connect/disconnect and wifi data stalling errors.
Enter into the service configuration mode by dialing *#0011# and hit the menu key- touch "wifi" and turn off "wifi power saving". Reboot. After having tried everything else I was skeptical but I can confirm (in my case) it worked like a charm!
Hope it helps someone else.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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Click to collapse
Does it stick after reboot?
daraj said:
Does it stick after reboot?
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Click to collapse
Yes it should. I did this on my note 2 before.
agent929 said:
I've been using that method for most of the day, and I've noticed some good results with WiFi. Unsure how it's going to affect battery life yet though lol
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Click to collapse
I haven't dropped wifi all day and no unstable connection message either!!!! Thanks again for this :good:
I always get..unstable internet connection. Is it my wireless router or a phone problem? If it has already been answered sorry
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Need help with 3 major problems

Okay. So this is my third phone from at&t. I have had three major problems. I cannot connect to open Wi-Fi networks like panera bread and Starbucks. I Get the word in blushing connected, but after a second it says " the network is slow and unstable". I have had the battery getting hot with moderate usage as well. Plus when I am talking to someone else thru say the cannot hear me. So I put it on speaker phone and disable the speaker phone option and all is good. I've read about people gettimg at least one of these issues, but there is no solution to any of these problems. I jabs tried everything. Disabling through auto connect, and fixing the GPS to where the apps can't get my location. Speaking of which I never had these issues with other phones like the s4. That last pic means when I signed in it wouldn't continue further
Edit : the battery seems okay. But the issue with the calling and Wi-Fi still stands. Someone said there needs to be an update
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To turn off the connection is slow error
Settings-wifi-press menu -uncheck auto network switch
Sent From My Plain No Rom Locked Bootloader At&t Samsung Galaxy Note 3
Go to phone press *#0011#..press menu button click wifi turn off wifi power save
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Data and Wifi completely drop, have to do airplane mode to turn it back on

I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Kael ruch said:
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
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Click to collapse
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
SlimJ87D said:
I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
Click to expand...
Click to collapse
I have had the same thing happen,but only once or twice,I chalked it up to my home WiFi threw Comcast ,I've been having major problems with my Comcast modem dropping WiFi or to slow of a connection,think I have to replace the modem just been to lazy,but I have the smart network switch on in my phones wifi settings so I thought maybe from the signals switching so much it froze or something,but yea it did same thing I had no lte or 4G next to my carrier signal,the wifi was not allowing me to turn it on,or scan for networks,wasn't even showing any so I did the same thing hit the airplane toggle and it came back.
SENT FROM DJMOUSES SM-G900A
Sorry i have no others solution for it.
I just posted a thread about the EXACT SAME issue. It only seems to happen overnight, but when I wake up in the morning my wifi has been turned off and my 4G LTE isn't working. When I try and toggle wifi back on it gets stuck and never reconnects/turns on. My solution has been to restart the phone.
I'm thinking since this seems like a rare problem, that this is a device-specific issue. I'm going to try and exchange mine this weekend due to this problem and hopefully get a properly functioning GS5 instead.
SlimJ87D said:
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
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Click to collapse
Have the same issue (made a post about it already in this forum). Usually happens when there is a large fluctuation in signal. Grocery store where I get no service results in no service when I leave the store as well. Have to cycle airplane mode like you described.
WiFi hasn't done it yet.
Another forum member suggested it may happen if using an older style SIM, which I am (from my S3). I haven't been up to change it yet. What SIM are you guys using?
http://forum.xda-developers.com/showthread.php?t=2744472
I typically have this happen when I'm at home at night, while my phone is plugged in and on wifi. Just disconnects at some point overnight.
I'm using a brand new SIM provided by AT&T when I upgraded in store.
Very strange issue and is random. For instance, it didn't happen overnight last night.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
My S5 just started dropping data randomly and causing my battery to drain with almost no usage... I tested using Skype in a good 4G LTE area and will start out with 4 bars and the 4G LTE icon but as soon as I try to initialize a test video call over Skype the signal immediately drops to either no bars at 4G or it will go straight to E!? I haven't had this issue in a long time and it just suddenly started. At first I figured maybe they lost a tower but now this is going on almost a full week. I've got unlimited Data so I know that's not the issue, it has a brand new SIM... I'm going to AT&T and see if they have an answer or if they'll swap it out. Annoying!
Also annoying that sending a simple text will fail... ugh no root and now no data! :what::banghead:
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I've had this happen several times, but only at my work. Reception is poor at my office, and the company WiFi requires browser-based login each hour, which I switch to many times a day.
The phone basically stops using all radios EXCEPT bluetooth, showing a circle with a line through it. I've been rebooting the phone to restore connectivity, but will try toggling airplane mode next time. I haven't noted any strange battery drain.
I haven't seen this issue when wifi is disabled.
I didn't notice it locked up a few days ago and drove home where cell reception is very good. The phone didn't recover until I rebooted it.
I have a brand new SIM from ATT and use a Gear 2 (which is greatness, btw)
I've done the following:
1. disabled the damn ATT hotspot app
2. Disabled/enabled the Wifi connection check setting
3. Did a full factory reset
This is getting close to a deal breaker for me.
As an update...
I have this issue basically every work day with the aforementioned environmental variables
Today, I:
Disabled Bluetooth (left the gear at home)
Disabled wireless
Switched radio to 'LTE/GSM/CDMA Auto' with instructions in this thread
The radios haven't locked up and reception is much better.
I'll try leaving WiFi/BT on and use my Gear again next week.
For anyone who is still interested, changing the modem setting seems to have resolved the problem for me. It also improved connectivity in weak areas a good deal.
Unfortunately you must enter the key sequence to toggle the radio each time the phone is restarted.

Droid Turbo WiFi problems

Having issues with my WiFi. Been doing it for a week or so. Every few days and now since yesterday my WiFi will all together quit working. Says connected but I get no internet and can't access my gateway with it. I have Xfinity internet and all the other phones and laptops work fine on it. But my phone just straight won't work on the WiFi unless I hard reset my phone. Tried DNS settings and static IP address and all. Multiple reboots of both device and gateway. Can't seem to find anyone else having this issue. Any thoughts from anyone before I take it to Verizon?
Sent from my XT1254 using XDA Free mobile app
Are you on the most recent update? The newest one fixes that problem.
I should be.
Sent from my XT1254 using XDA Free mobile app
wifi sucks on this phone. I don't get the disconnects but it is very slow to load anything and everything. Pictures, web pages, whatever. Doesn't happen to the other 15 devices on my network. LTE works fine
When it connects I have no problems with speed. Despite being up to date with software I have to reset every few days for it to work here lately. I've even hard reset my AP and checked the firmware on it and everything else works fine before and after. Its just this phone. I finally got it working again after a reset last night so if it does it again I'm just going to Verizon with it. I'm no IT specialist but I know enough to try different things and still no remedy other than hard reset.
Sent from my XT1254 using XDA Free mobile app
Believe it or not, I have this problem too. I'll be completely connected with nothing going wrong with my network, but I'll have no access to the internet. I'll go to my tablet or my roommate's phone and there will be no problems.
I'm still looking up other forums and Verizon as well to see what possibly could be up with it. If I find anything useful I'll let you know. It's pretty frustrating when I don't have unlimited data anymore like I had on Sprint. If I did I really wouldn't care to be honest, but Verizon's service has by far surpassed Sprint in Houston.
Sent from my XT1254 using XDA Free mobile app
I've noticed that when my device sits idle for long periods, overnight for example, while connected to my home WiFi there doesn't appear to be any throughput. It seems to be connected in every other respect. Toggling WiFi off/on sorts it for me though. I know that I've read that this is a reported bug that is to be fixed, but naturally, I've been reading so much at so many different sites, that I can't for the life of me recall exactly which site it was. I'm guessing that you issues are somewhat different than mine?
Yeah. I can toggle or reboot or reset my AP all day when it does this and it will never fix it. I tried for 2 days of different fixes I've seen online but the only thing that gets it back is a hard reset.
Sent from my XT1254 using XDA Free mobile app
Might be a fluke but just got home and no WiFi like I expected. Did a hard reset on my AP with the reset button instead of through my laptop by logging into it. Forgot network on my phone. Rebooted it. Connected and it was fine. Pain in the ass if I have to do it every day but if it works it works.
Sent from my XT1254 using XDA Free mobile app
I also recently started having this problem. Frequent disconnect / reconnect to Wifi with no data passing through. I had to shut off my mobile data because it was increasing my data usage at home.
I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?
trikotret said:
I also noticed this problem too. It shows I have Wi-Fi connection but no internet or email access. When I disabled the WiFi, internet comes back. It's also xfinity Wi-Fi router. That's only place I have Wi-Fi issues.. No issues at home. Maybe it's compatibility issues with xfinity router?
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Click to collapse
I'm using an Netgear AC1750 router...No issues with Wifi at work.
I'm pretty convinced its the Xfinity access points. I don't have WiFi at work as I work in a shop, but the WiFi at my in-laws (Sudden Link) worked fine this weekend. I am now I'm having the same issue with my laptop all the sudden as well is why I am really thinking that it's their hardware and not mine. Never had this issue with AT&T when I had them. Had already switched to Comcast before I got the Turbo so I can't say with 100% certainty.
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Sounds like it could be....if you have another Wifi router you could try it and disable the AP on the Xfinity modem. On my network, only the Droid Turbo has trouble with WiFi. I've got 7 other devices on there that all work fine.
Never set up an external router on it. I as well have 3 other phones, 2 other laptops and 2 tablets that all work fine with it. Xfinity just hates the turbo. Lol My laptop I think was a fluke as it hadn't been turned on in a few days. I just think it didn't want to refresh the settings until I released/renewed, then it was fine. I'll find out tonight when I get home anyways.
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I also don't think its interference either. My father in law is an ex cop and radio operator. He has all sorts of repeaters and radios and all I haven't a clue about set up. If there was going to be any interference involved I'm pretty sure it would be there. Heh.
Sent from my XT1254 using XDA Free mobile app
Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.
jhmn7 said:
Same issue here. I started this thread a month ago.
http://forum.xda-developers.com/droid-turbo/help/slow-wifi-lag-google-services-apps-t3035266
Hating this phone.
Click to expand...
Click to collapse
Yeah. Reading through some of that I never have hanging issues. Mine would just flat out not work at some points. Other than hard reset on the phone I have only found 1 way to fix it.
1. Forget WiFi network and shut off phone.
2. Hard reset my AP with reset button on back of it.
3. When AP is finished rebooting turn on phone and reconnect to WiFi.
Sent from my XT1254 using XDA Free mobile app
I unchecked WiFI Optimization in Advanced Settings and web pages are loading a lot better than before. Latency lowered a bit. Worked both on 2.4ghz and 5ghz setup I have
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