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I went and talked to an AT&T salesperson at the local AT&T Corporate store. I told them I had a Premier account (which is true). I asked what price they could give me on a Tilt. He said:
1. The cost for Premier customers is $399, and it is manditory to get a 2 year upgrade.
2. I have to get a new SIM, I can't use my current one (which works in my Cingular 3125 just fine).
Are either of these things true? The Premier website seems to say I can get the $399 price without renewing my contract (on which I still have a year left). I don't see why I need a new SIM either.
Also, I have heard of people getting $299 from premier with no contract upgrade. If I were to bring a screenshot of the premier site with this price to the AT&T store, would they give me that price? What about Best Buy?
I have a premiere account and got the phone for $299. The website said $399. I didn't HAVE to renew, but since my initial two-year contract was up in a week, I'd have to anyways.
.:Christian:.
Your old simcard may work on this device, but you'd better get a new 3G sim. Not sure about the difference (I guess it allows you to connect to faster speed) and I also know it allows you to store more contact on your sim and more than 1 number for each contact (which is completely useless on a device like the kaiser btw).
fun_key said:
Your old simcard may work on this device, but you'd better get a new 3G sim. Not sure about the difference (I guess it allows you to connect to faster speed) and I also know it allows you to store more contact on your sim and more than 1 number for each contact (which is completely useless on a device like the kaiser btw).
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Plus, you don't have to pay for a new SIM card. I went in with my 8525 and told them (AT&T) I had WM6 on it and wanted to make sure I was ready for 3G (which, ironically, wasn't enabled in the Minneapolis area until yesterday - AFTER I bought my Tilt). They gave me a nice, new 3G SIM for the low, low price of $0.
Its easy dont deal with salespeople, call the 1800 number speak directly with the cancellation department they have access to the best price. I simply tell them I am geting a better deal for a phone .....and if you cant give me a better deal I'm goign to cancel, dont worry you dont have to cancel, tell them you want to knwo when the last day of the billing is as cards .... i got the 8525 when it was new for 99.00 and the premier price was 299.00
get the new sim card it is 3g capable..so it is faster data speeds..yes premiere account is online for 399 dollars but if you just update your phone and data plan you get 100$ plus 25$ instant discount..I got it for 275 plus tax..my premier account says 399 as well..just update the plan and data plan and check out..let us know how it goes..u can buty it online from the option -add a line- option which is on the main account page..
Hayati
hahahaha, NEVER, i repeat NEVER, ask for AT&T salespeople for advice on plans or requirements...I dont like to put down people for their jobs, but AT&T salespeople are straight sharks...I had my mom go in to get an 8525 yesterday, and she told me the salesperson told her that a data plan was REQUIRED with the purchase of an 8525...I mean these people are just out to rob you blind...do yourself a favor and look in the forums and talk to other ATT users (such as myself) if you need an honest opinion...anyways in regard to your question, the tilt is 399 online with premier if you are NOT due for an upgrade...if its been two years and you are due for an upgrade, go into a corporate store and let them know...because depending on your premier discount, you can get a REAL discount on the tilt without even needing to reup on your contract...I just got a tilt otd for $284 without renewing my contract because I'm a Premier client and I was due for an upgrade...hope this helps.
it's very simple, a sale person earns more commission, if the sell the phone for more money, this is the case in hong kong, could be the same for at&t.
kms
hayaticik said:
get the new sim card it is 3g capable..so it is faster data speeds..yes premiere account is online for 399 dollars but if you just update your phone and data plan you get 100$ plus 25$ instant discount..I got it for 275 plus tax..my premier account says 399 as well..just update the plan and data plan and check out..let us know how it goes..u can buty it online from the option -add a line- option which is on the main account page..
Hayati
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Get a new SIM card but don't change your plan. I switched to the Tilt from the old 2125, and am able to still use the MediaMax plan I was on for $20 a month with no problem. Sure, I forfeited the $100 mail-in rebate by not signing up for a new data plan, but do the math - by not spending $40 a month for the PDA connect plan, I'll break even in 5 months and be ahead after that. As far as the SIM card, there shouldn't be a charge to get the 3G sim card swapped out.
y is it that i hear about that you dont have to get a data plan With the phone??isnt that the deal?
I am in the middle of a two year plan already (11 months in), so I don't want to extend again right now. I think I will try the cancelation department. Any advice about what story to give them to get a good deal from them? What is the number for cancelation?
I don't have a data plan, and I don't need one (I plan to use the PDA for schedule and GPS functionality), so rebates for new data plans don't help me.
Jozer99 said:
I am in the middle of a two year plan already (11 months in), so I don't want to extend again right now. I think I will try the cancelation department. Any advice about what story to give them to get a good deal from them? What is the number for cancelation?
I don't have a data plan, and I don't need one (I plan to use the PDA for schedule and GPS functionality), so rebates for new data plans don't help me.
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I am not saying threatening/pretending to cancel will or won't work. However, I know that the phone reps are authorized to cancel your account and assess an ETF IF you threaten to cancel. I don't think it's something that is widely/normally done, but they do have the authority once you identify yourself and speak those magical words. Good luck with your call!
jackieboy said:
Its easy dont deal with salespeople, call the 1800 number speak directly with the cancellation department they have access to the best price. I simply tell them I am geting a better deal for a phone .....and if you cant give me a better deal I'm goign to cancel, dont worry you dont have to cancel, tell them you want to knwo when the last day of the billing is as cards .... i got the 8525 when it was new for 99.00 and the premier price was 299.00
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I got it for 60. hehe
I still use my blue sim card from my original ATT charter plan ($99 month unlimited) which dates back to at least 2002. I am able to connect to the 3G networks and HSPDA without the 3G sim card. Don't let the salespeople at ATT tell you that you cannot connect without upgrading your sim card, plan, etc. I've used the same ATT blue sim card with the same blue charter plan on a treo 600, treo 650, htc hermes and now the ATT Tilt. I've always been able to connect to the internet, etc. with the same blue sim card.
You must not be in california. They did a force switch out of all the old ATT sim cards here. There is no charge for switching out sim cards...You simply walk into a store tell them you need a new sim card and they program it for you and you walk out. simple as that. If you dont want the hassle then you can buy them on ebay for like $5 including shipping. then just call up att to activate it on your account.
I'm in Los Angeles, California. Sim works like a charm. I've been out of the State and out of the Country over the years. I have not had any problems.
Do not deal with the in store sales people. They are liars. At least the ones I encountered in Los Angeles when I brought in my Unlocked TyTN II to get a plan.
I was told that I HAD to sign a 2 year contract. That they did NOT do 1 year contracts or NO contract service. I mentioned that I was not buying a phone from them, no subsidy, so I should not be locked into a contract with a hefty cancellation fee. They argued they did not do anything but 2 year contracts, and because I would be eligible for a subsidized phone I would be subject to the cancellation fee.
I signed up because I needed service. Came in the next day with AT&T's price plans for the Tilt (2 year, 1 year, and No contract prices) and showed it to them, demanded (politely) that my plan be changed to non-contract. They refused...I called them liars (not at all politely this time) in front of their customers. I walked out and later called the 800 number, and had it straightened out.
I will never deal with these people in the stores again.
You guys are assuming an awful lot of knowledge on the part of sales people that spend probably 80-90% of their day selling far more traditional phones to customers, probably aren't trained all that well, and likely make in the vicinity of $8-9/hr. to start. I doubt that their liars, I suspect that they couldn't actually step you through all of the options that actually are available if their lives depend on it.
The folks in the call center tend to be "better" because they're handling far more volume from people, have immediate access to a knowledgebase on-screen that provides them the right information quickly, and have backup personnel waiting in the wings to answer questions.
Maybe it'd be better to assume that the store manager can't deal with the turnover he/she has to run into, that you probably know more than they do (if you've been doing research), and ask them to try it your way politely?
I'll grant you I'd prefer the store personnel to be better trained, but I doubt there's the malice implied in the word "liar."
greg3d said:
I was told that I HAD to sign a 2 year contract. That they did NOT do 1 year contracts or NO contract service.
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There is a no-contract option for the post-paid service, but it does not include "promos" like m2m. Also, the rep doesn't get paid if don't get a contract, so maybe they're just playing dirty into AT&T's dirtier rules.
mrlawyer said:
I still use my blue sim card from my original ATT charter plan ($99 month unlimited) which dates back to at least 2002. I am able to connect to the 3G networks and HSPDA without the 3G sim card. Don't let the salespeople at ATT tell you that you cannot connect without upgrading your sim card, plan, etc. I've used the same ATT blue sim card with the same blue charter plan on a treo 600, treo 650, htc hermes and now the ATT Tilt. I've always been able to connect to the internet, etc. with the same blue sim card.
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While it's true you are connecting to the HSPDA network, fact is you're not getting HSDPA speed. I JUST switched my old Blue plan to an Orange plan and I noticed a HUGE gain in internet speed.
volcomnator999 said:
y is it that i hear about that you dont have to get a data plan With the phone??isnt that the deal?
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You really don't. You can get a Media Max option for your PDA and surf the 3G airways without penalty but because PDA Personal options make more money for them they tell you that you're forced to get that instead. Don't believe them.
Hello all,
Long story short, T-mobile is canceling my service because I was roaming too much and costing them a fortune. I still want to use my G1. Therefore, my only option is AT&T, which provides great coverage where I am at.
My question is, what would be the best plan for me to go about switching over?
My options are going into the nearest AT&T store and have them tell me I need to get the $50 PDA data plan and some other nonsense that I could get away without having or I could just sign up for a new plan with a new phone (transferring my current number, of course) and get the $30 unlimited data and messaging option, then just switch the SIM into my G1.
Which option would be best and what have you used?
Thank you for any help!
Do you know, you would have no 3G?
I know exactly how it would work, but I am in no position to be buying a new phone to use features I do not really need. Honestly, I never used the 3G on TMO. I had it turned off to conserve battery life. EDGE is perfectly fine to me.
davidperlik said:
I know exactly how it would work, but I am in no position to be buying a new phone to use features I do not really need. Honestly, I never used the 3G on TMO. I had it turned off to conserve battery life. EDGE is perfectly fine to me.
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Be cautious of letting them cancel your service for roaming too much. There are some states where T-Mobile is not supposed to cancel your account for excessive roaming. I'd check on that first...
GenericNode said:
Be cautious of letting them cancel your service for roaming too much. There are some states where T-Mobile is not supposed to cancel your account for excessive roaming. I'd check on that first...
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Thanks for the info! Where would you suggest I look for these state laws. I am in Michigan if that helps. I've also read that you can use the [email protected] to route your calls through Wifi instead of EDGE to save on roaming time.
davidperlik said:
Thanks for the info! Where would you suggest I look for these state laws. I am in Michigan if that helps. I've also read that you can use the [email protected] to route your calls through Wifi instead of EDGE to save on roaming time.
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I really don't know where you can find it out :-(. I know this because it happened in my state. T-Mobile only has 'T-Mobile' towers running to our call center (so the VP's see only T-Mobile towers when they travel to it).
So they sent out a letter to EVERY T-Mobile customer in my state saying they were going to cancel their accounts for excessive roaming. Then the state stepped in and T-Mobile backed off.
GenericNode said:
I really don't know where you can find it out :-(. I know this because it happened in my state. T-Mobile only has 'T-Mobile' towers running to our call center (so the VP's see only T-Mobile towers when they travel to it).
So they sent out a letter to EVERY T-Mobile customer in my state saying they were going to cancel their accounts for excessive roaming. Then the state stepped in and T-Mobile backed off.
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Ah, I don't think that will apply in my situation. You see, I was a loyal TMO customer for two years and extended my contract to get the G1. Three months after I extended my contract (this past January) I moved up to my university, which has no TMO coverage. I had asked a TMO representative if the roaming would be an issue. He said it wouldn't be a problem. Apparently he was not in the know about his companies terms. This isn't a new issue and I was upset about them not telling me what they could do if I roamed too much or that they never warned me that I was roaming too much but I am over it now and am looking forward to using my G1 on AT&T.
davidperlik said:
Ah, I don't think that will apply in my situation. You see, I was a loyal TMO customer for two years and extended my contract to get the G1. Three months after I extended my contract (this past January) I moved up to my university, which has no TMO coverage. I had asked a TMO representative if the roaming would be an issue. He said it wouldn't be a problem. Apparently he was not in the know about his companies terms. This isn't a new issue and I was upset about them not telling me what they could do if I roamed too much or that they never warned me that I was roaming too much but I am over it now and am looking forward to using my G1 on AT&T.
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Ok. Well in that case, don't let them get away with hitting you with an early termination fee since a CSR told you that you would be fine.
GenericNode said:
Ok. Well in that case, don't let them get away with hitting you with an early termination fee since a CSR told you that you would be fine.
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No, they are waiving the ETF, which is awfully nice of them.
you should go to an at&t store or a place that sells at&t like radio shack and get a free phone like the LG Shine or the Samsung 767 (Propel) or anything that looks nice really just as a backup... and get how ever many minutes that you might need and the data/text bundle for $30 a month and sim unlock the g1. the only thing is in order to port your number you need to have the t-mobile account active and if your still in contract you will have to pay the ETF so you may or may not be able to keep you same number for free
I had AT&T before I got my G1, so it worked out for me. I bought my G1 on ebay for 300 dollars, I know kind of pricey but well worth it, and kept my same family plan, just added internet to my number.
Any ideas to sign up as a new customer on Sprint and port a phone number from an existing Sprint account?
Background:
I was using my brother's account. Initially, he got a nice discount through work, then his work offered to pay for his service but with another carrier. So he let me use his discounted Sprint line, which is still in his name except I pay that bill. I'm interested in the HTC One, Sprint is offering $100 off for new customers, but I don't want to change my phone number from the one I've been using. Sprint's chat service said this can't be done after discussing several scenarios... And that's fair because more people like me would abuse the system. Just wondering if there's something we didn't look at. If not, no problem. I'll either come bite the bullet because this seems like an awesome phone or I'll wait for the next best thing that will support Sprint's 800 Mhz LTE network for 2014.
Thanks
port your number to any prepaid service, then port in to sprint?
lafester said:
port your number to any prepaid service, then port in to sprint?
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dont think that will work. if you port back within 30 days they reactivate previous acct/contract. by the time youre considered eligible for "new" pricing the promo will be over.
Does it not work for add a line either? If not, I believe wireflyfriends.com does.
Sent from my LG-LS970 using xda app-developers app
is ur contract up? , i just did that and they gave me a $100 credit for each line i per-ordered it for. Just called cancellations and explained that i would like to stay with sprint and upgrade the the one but if im not getting the port in credit, i would cancel my line. (all lines are out of contract). The rep just said hold on... came back in 2 min and said she applied the credits to my current invoice and i could just go ahead and pre-order the phones . Which the htc deal and the port in credit...i just got them for a sweet deal.
xanmanz31 said:
dont think that will work. if you port back within 30 days they reactivate previous acct/contract. by the time youre considered eligible for "new" pricing the promo will be over.
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Just a heads up. I ported my number to t-mobile prepaid on 3/26 and was able to get the $99 dollar upgrade. Confirmed I was eligible via chat. So it might work for you if you do it soon.
WW3 said:
is ur contract up? , i just did that and they gave me a $100 credit for each line i per-ordered it for. Just called cancellations and explained that i would like to stay with sprint and upgrade the the one but if im not getting the port in credit, i would cancel my line. (all lines are out of contract). The rep just said hold on... came back in 2 min and said she applied the credits to my current invoice and i could just go ahead and pre-order the phones . Which the htc deal and the port in credit...i just got them for a sweet deal.
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The agents I spoke with after calling cancellations, being transferred, then transferred back to cancellations wasn't helpful at all. He offered to waive any fees but said the only promo on the phone was for new customers only. I'm planning on trying again and will most likely ask for a supervisor. It seems that they really could care less about those of us out of contract but still giving them money month after month,,,
xboxfanj said:
Does it not work for add a line either? If not, I believe wireflyfriends.com does.
Sent from my LG-LS970 using xda app-developers app
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I can confirm adding a line and purchasing a One drops the price down to 100, $100 and change with activation fees
Let me start by saying that I fully realize the options are slim at this point. When you want a T-Mobile HTC One, but don't want to be a T-Mobile contract customer. I use a T-Mobile MVNO, so I want to get an HTC One to Sim unlock and use with my MVNO. No T-Mobile stores in my area have it, I can't buy online since I don't want a T-Mobile post-pay plan, and I'm not paying extra for it off EBay.
I figure in time, obviously, more options will become available for people like me. And I started this thread, to facilitate information for we who want a T-Mobile HTC One without being financially locked to T-Mobile for years :laugh: .
So as options come available, or if you know if any options now where it can be purchased at regular retail price or less. Feel free to post here.
And I don't want a Dev Edition, since I'm not in a T-Mobile refarmed area.
Darnell_Chat_TN said:
Let me start by saying that I fully realize the options are slim at this point. When you want a T-Mobile HTC One, but don't want to be a T-Mobile contract customer. I use a T-Mobile MVNO, so I want to get an HTC One to Sim unlock and use with my MVNO. No T-Mobile stores in my area have it, I can't buy online since I don't want a T-Mobile post-pay plan, and I'm not paying extra for it off EBay.
I figure in time, obviously, more options will become available for people like me. And I started this thread, to facilitate information for we who want a T-Mobile HTC One without being financially locked to T-Mobile for years :laugh: .
So as options come available, or if you know if any options now where it can be purchased at regular retail price or less. Feel free to post here.
And I don't want a Dev Edition, since I'm not in a T-Mobile refarmed area.
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t-mobile doesnt have contracts anymore
skinsfanbdh said:
t-mobile doesnt have contracts anymore
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To clarify, I don't want a T-Mobile plan. You can't buy from T-Mobile's site or telesales unless you buy a T-Mobile service plan.
Darnell_Chat_TN said:
To clarify, I don't want a T-Mobile plan. You can't buy from T-Mobile's site or telesales unless you buy a T-Mobile service plan.
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but there is no contract just pay for the first month then cancel
op say you dont want to be financially locked for years. you buy the phone and pay $30 for the cheapest plan then cancel it. only way i know
You can if you sweet talk the rep I have a note on my account to get one.
1) Order one from T-Mobile with a new number via phone (tell them you want to pay in full, no financing).
2) DO NOT use/activate the SIM card they send you at all.
3) Call to cancel service (give them your SSN since you don't know your phone number).
4) When they send you a bill for $10.68 partial months usage, call them, ask for the Buyers Remorse department, then ask them to credit your account and close it.
That's what I did.... didn't cost me a dime other than the $580 or whatever for the phone.
skinsfanbdh said:
but there is no contract just pay for the first month then cancel
op say you dont want to be financially locked for years. you buy the phone and pay $30 for the cheapest plan then cancel it. only way i know
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Already clarified, I don't want any plan, never mind the talk of years. The lowest plan they will allow with the HTC One is a $50 plan.
I had this chat with a T-Mobile rep, to see if I could avoid ever activating to avoid any plan fee.
Thank you for choosing T-Mobile. A representative will be with you shortly.
Welcome to T-Mobile online sales support, how may I help you with your purchase today?
You: Yes
You: I have a question
Betty: Sure.
You: If I buy an HTC One now and pay in full, but don't want to activate it for a while. Will T-Mobile hold off on ever billing me till I activate service with the included Sim card?
Betty: Yes, you can call customer care and delay its activation.
You: OK, so I'll need to call and ask them to delay activation. Will I have to give them a fixed date to activate?
Betty: Yes, you can delay the activation maximum 15 days.
You: OK, thank you.
Betty: You're welcome.
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So I'd have to pay an extra $50. I'm just not in the mood to pay more than regular retail. But I guess that's an option for anyone who wants to pay a little extra while not paying as much as the folks selling on Ebay are asking... So that is one option I did not consider earlier. But I'm not taking it .
Tidbits said:
You can if you sweet talk the rep I have a note on my account to get one.
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Can't have an account if you're not a T-Mobile customer .
No that's a winner!
rpmccormick said:
1) Order one from T-Mobile with a new number via phone (tell them you want to pay in full, no financing).
2) DO NOT use/activate the SIM card they send you at all.
3) Call to cancel service (give them your SSN since you don't know your phone number).
4) When they send you a bill for $10.68 partial months usage, call them, ask for the Buyers Remorse department, then ask them to credit your account and close it.
That's what I did.... didn't cost me a dime other than the $580 or whatever for the phone.
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SWEET!!! I'm making that move now.
I thought you had an account with T-Mobile. I see you on the forums from time to time there.
Tidbits said:
I thought you had an account with T-Mobile. I see you on the forums from time to time there.
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Me? No, I use Solavei which is an MVNO that runs on T-Mobile's network. I'm down to $9/mo for unlimited everything (4gig throttle) so I'm not gonna switch anytime soon
Tidbits said:
I thought you had an account with T-Mobile. I see you on the forums from time to time there.
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I used to be there way more when I was a customer, but since leaving, I kind of enjoy folks assuming I'm a customer :laugh: . And I've been accused there of being a T-Mobile shill so many times, I get a kick out of the false accusations . It's entertainment for me. So I don't spoil it by announcing there that I left T-Mobile last year.
I've got zero hard feelings towards T-Mobile. And some people who do dislike T-Mobile just hate that I don't hate T-Mobile with them.
(I can't mention who I'm with here. So any other talk about it would need to be via PM.)
I bought mine at Walmart. No fuss, bought it like anything else in the store.
So I got my HTC One today. And I immediately called T-Mobile Customer Care to cancel service. Apparently they setup my new "account" to open today, same day I received the device. And it was so new, they had trouble finding it at first. But they found it, I canceled it. I had to go through 2 layers to cancel. They told me since I closed the account the same day it was opened, that there will be no charges at all .
So if you buy from T-Mobile, be sure you cancel the service plan the same day you get the device in your hands. And of course if they talk about returning the device you just paid full price for, you can tell them that's not happening .
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Almost very useful, except should clarify by stating that you got your phone via t-mobile.com and not in store. Apparently, if you want to cancel the rate plan service, you have to go back to the sales channel through which you first obtained service. That is, cancellation of a store-bought rate plan needs to be done at the store.
I went through quite a bit of frustration trying to buy this phone in the store; apparently buying a phone w/o a rate plan is not allowed. You really have two options: 1) Get a pre-paid rate plan for a month (since this initial pre-paid plan is non-refundable), then cancel after the month is up in order to switch to the $30 walmart/100min/5GB plan, or 2) get the phone (paid in full) with a post-paid $50 base plan, then cancel after the initial 14 days 'buyer's remorse' period.
Of course, since I just bought the phone today, I do plan to cancel the rate plan in store tomorrow. I don't see how this will work, considering the store sales reps gave me an incredibly hard time for "buying a phone only to cancel the rate plan later". I might end up returning the phone as well just to save on the frustration (at the cost of $50 restocking fee), and buy it online instead...
Darnell_Chat_TN said:
So I got my HTC One today. And I immediately called T-Mobile Customer Care to cancel service. Apparently they setup my new "account" to open today, same day I received the device. And it was so new, they had trouble finding it at first. But they found it, I canceled it. I had to go through 2 layers to cancel. They told me since I closed the account the same day it was opened, that there will be no charges at all .
So if you buy from T-Mobile, be sure you cancel the service plan the same day you get the device in your hands. And of course if they talk about returning the device you just paid full price for, you can tell them that's not happening .
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
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randomtask111 said:
Almost very useful, except should clarify by stating that you got your phone via t-mobile.com and not in store. Apparently, if you want to cancel the rate plan service, you have to go back to the sales channel through which you first obtained service. That is, cancellation of a store-bought rate plan needs to be done at the store.
I went through quite a bit of frustration trying to buy this phone in the store; apparently buying a phone w/o a rate plan is not allowed. You really have two options: 1) Get a pre-paid rate plan for a month (since this initial pre-paid plan is non-refundable), then cancel after the month is up in order to switch to the $30 walmart/100min/5GB plan, think again, or 2) get the phone (paid in full) with a post-paid $50 base plan, then cancel after the initial 30 days 'buyer's remorse' period.
Of course, since I just bought the phone today, I do plan to cancel the rate plan in store tomorrow. I don't see how this will work, considering the store sales reps gave me an incredibly hard time for "buying a phone only to cancel the rate plan later". I might end up returning the phone as well just to save on the frustration, and buy it online instead...
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Click to collapse
Just take it back to a different store. ...or wait... I'm not sure I believe that story at all... it should not matter where you got service, you should be able to cancel service over the phone. Just ask for the right department and they will close your account over the phone. They cannot prevent you from being able to cancel over the phone because you bought it in the store. Just insist you want to terminate your account immediately... they legally have to do that for you.
EDIT: I know what happened... the rep thought you needed to return your phone. The do insist that you return devices to where you got them, but just call back, I guarantee they will terminate your service over the phone if you are pushy about it.
randomtask111 said:
Almost very useful, except should clarify by stating that you got your phone via t-mobile.com and not in store. Apparently, if you want to cancel the rate plan service, you have to go back to the sales channel through which you first obtained service. That is, cancellation of a store-bought rate plan needs to be done at the store.
I went through quite a bit of frustration trying to buy this phone in the store; apparently buying a phone w/o a rate plan is not allowed. You really have two options: 1) Get a pre-paid rate plan for a month (since this initial pre-paid plan is non-refundable), then cancel after the month is up in order to switch to the $30 walmart/100min/5GB plan, or 2) get the phone (paid in full) with a post-paid $50 base plan, then cancel after the initial 14 days 'buyer's remorse' period.
Of course, since I just bought the phone today, I do plan to cancel the rate plan in store tomorrow. I don't see how this will work, considering the store sales reps gave me an incredibly hard time for "buying a phone only to cancel the rate plan later". I might end up returning the phone as well just to save on the frustration (at the cost of $50 restocking fee), and buy it online instead...
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At the time of earlier discussion, in store purchase was not an option . As rpmccormick mentioned, you can cancel a plan via phone. Continue to press your case, because there's obvious confusion regarding your situation. I did much like you via what you've noted as option #2 above. Where you buy does not matter. That I purchased apart from a store is not a factor here. And I canceled the rate plan the day I got the device, which was a few days later. Continue to press your case to cancel the plan and you don't need to wait 14 days. You'd want to cancel that plan right away. If you paid full price for the device, its yours and you don't need to keep the plan if you don't want it.
Can I use unlocked T-Mobile One with Straight Talk (AT&T sim)?
Sent from my HTC One using Tapatalk 2
OK status update - Based on what rpmccormick and Darnell_Chat_TN have said, I tried again over the phone to cancel and this time - SUCCESS!
I realized a few things in the process:
1) Need to say the right things
a) Phone is PAID IN FULL so no need to return
b) Cannot physically make it to the store or call them since out of the country
I think it didn't work before because the loyalty dept reps kept on thinking that I'd need to return the phone as well, and that keeping it was not an option despite the full payment. Once you clarify / press on that it is only the rate plan that you'd want to cancel, they eventually will process it, just like how the other guys have said.
Darnell_Chat_TN said:
At the time of earlier discussion, in store purchase was not an option . As rpmccormick mentioned, you can cancel a plan via phone. Continue to press your case, because there's obvious confusion regarding your situation. I did much like you via what you've noted as option #2 above. Where you buy does not matter. That I purchased apart from a store is not a factor here. And I canceled the rate plan the day I got the device, which was a few days later. Continue to press your case to cancel the plan and you don't need to wait 14 days. You'd want to cancel that plan right away. If you paid full price for the device, its yours and you don't need to keep the plan if you don't want it.
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AirSupply said:
Can I use unlocked T-Mobile One with Straight Talk (AT&T sim)?
Sent from my HTC One using Tapatalk 2
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You can, but you won't get anything but EDGE data speeds.
randomtask111 said:
OK status update - Based on what rpmccormick and Darnell_Chat_TN have said, I tried again over the phone to cancel and this time - SUCCESS!
I realized a few things in the process:
1) Need to say the right things
a) Phone is PAID IN FULL so no need to return
b) Cannot physically make it to the store or call them since out of the country
I think it didn't work before because the loyalty dept reps kept on thinking that I'd need to return the phone as well, and that keeping it was not an option despite the full payment. Once you clarify / press on that it is only the rate plan that you'd want to cancel, they eventually will process it, just like how the other guys have said.
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Yea, I had to explain to them in a similar manner. They were also trying to confuse me with someone who needed to return the device when I talked with them. It takes a little time for them to "get it" and understand you're not someone they have on the hook for a subsidized device or paying for the device over time. But after enough explaining they get it.
If I had purchased in a store, I probably would have gone home and called 2 hours later asking to cancel the plan . Best to close it same day.
Given your experience though, it seems ordering via phone or online is best. So they have no option of trying to send you back to the store. But even still, you should be able to walk right back into the store and ask to cancel the plan. And tell them you're keeping the device, because you paid for it .
They're the "Uncarrier" they can't make anybody keep a rate plan .
When I ordered online, I was using my Asus Infinity with Firefox and something in their online ordering didn't seem to like that. My order did not fully process and I got a screen to call customer service. I called and it took them hours to fully process my order properly. So maybe it's an issue with their systems in general. But because of the hassles in ordering, they gave me free overnight shipping. Since I ordered on a Saturday night, I didn't get it till the following Tuesday, since they ship weekend orders on the following Monday. Soon as I got it Tuesday, I called and had my plan canceled as I mentioned earlier. Which took them a while to find, since they had just started the plan that same day.
I am receiving my device today, can you guys please tell me which number to call and cancel the monthly plan? I am moving to the 30 bucks plan with T-Mobile :good:
So I am currently a VZW customer and I am looking to buy a N6 from sprint on Friday at my local store. I know that sprint will not just sell me the device outright without a plan, so I was going to just start one of those $60 a month no contract lines and get rid of it after a day as I doubt I will stay with Sprint after I get the device. Does anyone know if they will prorate the monthly bill and/or charge me any cancellation fees? After TMo screwed us on the date it has resorted to this kinda of trickery to get the phone.
Ironkidz said:
So I am currently a VZW customer and I am looking to buy a N6 from sprint on Friday at my local store. I know that sprint will not just sell me the device outright without a plan, so I was going to just start one of those $60 a month no contract lines and get rid of it after a day as I doubt I will stay with Sprint after I get the device. Does anyone know if they will prorate the monthly bill and/or charge me any cancellation fees? After TMo screwed us on the date it has resorted to this kinda of trickery to get the phone.
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Buying the phone subsidized...means they will probably charge you the remaining balance due on the handset plus ETF plus fees. So you're looking at $1000 thereabouts.
Scalpers on eBay and Amazon are charging less.
He plans to buy it full-price no contract. Sprint's press release does say activation is required at time of purchase. So I don't see why his idea wouldn't be fine. Never tried to cancel service instantly when on no contract though.
Skripka said:
Buying the phone subsidized...means they will probably charge you the remaining balance due on the handset plus ETF plus fees. So you're looking at $1000 thereabouts.
Scalpers on eBay and Amazon are charging less.
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He'd only be looking at the cost of the phone plus whatever pro-rated service charges he incurred for that time period. There would not be an ETF.
JimmyHACK said:
He plans to buy it full-price no contract. Sprint's press release does say activation is required at time of purchase. So I don't see why his idea wouldn't be fine. Never tried to cancel service instantly when on no contract though.
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mysterioustko said:
He'd only be looking at the cost of the phone plus whatever pro-rated service charges he incurred for that time period. There would not be an ETF.
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Thanks for the thoughts guys. I will let you know if it works!
Ironkidz said:
Thanks for the thoughts guys. I will let you know if it works!
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let us know. if it works. i might go this route.
Ironkidz said:
So I am currently a VZW customer and I am looking to buy a N6 from sprint on Friday at my local store. I know that sprint will not just sell me the device outright without a plan, so I was going to just start one of those $60 a month no contract lines and get rid of it after a day as I doubt I will stay with Sprint after I get the device. Does anyone know if they will prorate the monthly bill and/or charge me any cancellation fees? After TMo screwed us on the date it has resorted to this kinda of trickery to get the phone.
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Yes. I just did what you are asking. I walked into a local Sprint store, activated the N6 on a "dummy" account. Popped in VZW nanoSIM and it just worked. Called Sprint CS about a half hour ago and verified that I will only be responsible for two charges:
1. Remaining cost of device ($648, sales tax paid at store)
2. Cost of service plan for time active (approx 2 days = $10) - your first billing cycle will only be for about 2-3 days before your actual billing period begins. No activation fee if cancelled within 72 hours.
No ETF if you sign up for EasyPay.
specialcase said:
Yes. I just did what you are asking. I walked into a local Sprint store, activated the N6 on a "dummy" account. Popped in VZW nanoSIM and it just worked. Called Sprint CS about a half hour ago and verified that I will only be responsible for two charges:
1. Remaining cost of device ($648, sales tax paid at store)
2. Cost of service plan for time active (approx 2 days = $10) - your first billing cycle will only be for about 2-3 days before your actual billing period begins. No activation fee if cancelled within 72 hours.
No ETF if you sign up for EasyPay.
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Good to know! Thanks! I'm actually trying this on black Friday
Ironkidz said:
Good to know! Thanks! I'm actually trying this on black Friday
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I might try this too. Does Sprint offer the 64GB version in the stores?
GMoGoody said:
I might try this too. Does Sprint offer the 64GB version in the stores?
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I called mine, and they said they don't atock it but they can roder it in. And unless backordered, 3-5 business days from their warehouse.