[Q] Can't add IMAP mailbox - handshake fail - Nexus 6 Q&A, Help & Troubleshooting

Has anyone else had an issue when trying to add an imap account on lollipop? I'm unable to add my two imap accounts to either of my nexus 6 or 9. I fails with handshake failed...basically can't connect. Worked fine on my Moto X 2014 and Droid Turbo.

Which app. Gmail?

I've tried several but mostly Gmail and Aqua Mail. Both fail with same error. I've read elsewhere that some people have issues with Exchange mail. Not sure if the Nexus/lollipop is blocking ports or whatever. Seems like it.

Exchange on Office 365 and Server 2010 works for me.
Also IMAP.

f1ip said:
Exchange on Office 365 and Server 2010 works for me.
Also IMAP.
Click to expand...
Click to collapse
For imap are you using SSL/TLS ( accept all certificates) port 993? It fails instantly with this but works on KitKat. If I try the other protocols it at least take some time verifying before failing, but failing is expected with those settings.

soundneedle said:
For imap are you using SSL/TLS ( accept all certificates) port 993? It fails instantly with this but works on KitKat. If I try the other protocols it at least take some time verifying before failing, but failing is expected with those settings.
Click to expand...
Click to collapse
I'm just using SSL/TLS, port 443 for both my exchange server and Office365, and it works with no issues. Of course, your server may be setup differently, so this may not help. Does your server have a self-signed certificate? Maybe the issue isn't with IMAP, but trust issues with the Certificate Authority? (Neither of the certificates I'm dealing with are self-signed.)

I'm not sure how my work configs their servers but this exact setup works on my moto x and turbo. The speed at which it fails making a connection makes it seem like something on the phone is blocking the attempt. I'll try some other apps from the Play store and see if I have any better luck.
Update:
Just tried using cloud magic from the Play Store. It works but I don't trust this app with my credentials. I suspect it connects to the servers in a different way than native email apps on the Nexus. It also uses ssl and 993. For now I have no other choice but to use it.

Related

[Q] Q: Exchange server

Hi guys,
Shoot me if this particular issue has shown up somewhere... (couldnt find it)
I am having problems connecting to the exchange server at work. My company has a very high security standard.
They have you digitally agree to usage conditions, and then have to activate you somewhere on a firewall...
They are using WOSH (whatever that is) ?
Now officially they said it would be only for rotten Apple phones. However i was told in confidence by enterprise application support it would work on any phone having exchange capabilties.
I have tried several programs: k9, touchdown, and now that standard android one.
In the guide to set it up for apple the information to enter is almost the same:
I now try with settings/accounts/add acount
email adress:
[email protected]
password:
Abcd1234
Next it fails and continues with:
domain/username
servercorp/firstletterlastname (1st letter of your first name + 7 of your last name)
password:
Abcd1234
Server:
wosh.server.com
Then there are options for using SSL
Use secured SSL connection
Accept all SSL certificates
here it mentions some ID: androidc2398921038
Client Certificate
This is how far I get, the guide continues with having to set a PIN after succesfull connection.... ?
I tried many permentations, in all cases I get "could not connect to server", i checked the server (wosh.server.com) it does resolve but does not allow ping.
Particulars / questions:
In the guide from work it does not mention SSL settings (and I tried with and without). In the guide there is a seperate field for Domain. The domain/username field shows up like that but in the prefilled example it show the slash backward instead of forward (\ vs /) I tried both to no avail.
Is there something specific to how apple phones identify themselves ? Can I mimmick that ? Could it be that kind off ID ?
Since they are so security sensitive could it be i need a client certifcate (it is not mentioned in the guide) ?
Are there any tests (telnet ?) i can do to find out the correct settings/changes ?
It is alot, I know, hope someone has an idea ?
Arawac said:
Hi guys,
Shoot me if this particular issue has shown up somewhere... (couldnt find it)
I am having problems connecting to the exchange server at work. My company has a very high security standard.
They have you digitally agree to usage conditions, and then have to activate you somewhere on a firewall...
They are using WOSH (whatever that is) ?
Now officially they said it would be only for rotten Apple phones. However i was told in confidence by enterprise application support it would work on any phone having exchange capabilties.
I have tried several programs: k9, touchdown, and now that standard android one.
In the guide to set it up for apple the information to enter is almost the same:
I now try with settings/accounts/add acount
email adress:
[email protected]
password:
Abcd1234
Next it fails and continues with:
domain/username
servercorp/firstletterlastname (1st letter of your first name + 7 of your last name)
password:
Abcd1234
Server:
wosh.server.com
Then there are options for using SSL
Use secured SSL connection
Accept all SSL certificates
here it mentions some ID: androidc2398921038
Client Certificate
This is how far I get, the guide continues with having to set a PIN after succesfull connection.... ?
I tried many permentations, in all cases I get "could not connect to server", i checked the server (wosh.server.com) it does resolve but does not allow ping.
Particulars / questions:
In the guide from work it does not mention SSL settings (and I tried with and without). In the guide there is a seperate field for Domain. The domain/username field shows up like that but in the prefilled example it show the slash backward instead of forward (\ vs /) I tried both to no avail.
Is there something specific to how apple phones identify themselves ? Can I mimmick that ? Could it be that kind off ID ?
Since they are so security sensitive could it be i need a client certifcate (it is not mentioned in the guide) ?
Are there any tests (telnet ?) i can do to find out the correct settings/changes ?
It is alot, I know, hope someone has an idea ?
Click to expand...
Click to collapse
So which client are you using now? This one?
If so format under Manual setup is:
domain\loginid
account pw
server.domain.ext
Use SSL
Accept All SSL
The ASOP client linked above supports (and ignores) most Exchange Policies.
If that doesn't work it's server related, it may pay to check in one of these threads but I don't know if they'll help with server issues:
http://forum.xda-developers.com/showthread.php?t=655649
http://forum.xda-developers.com/showthread.php?t=775007
Success.
yup using that one,
checking the other threads you posted..
hmmm,
In this http://forum.xda-developers.com/showpost.php?p=12005679&postcount=49
you post some code aswell, do i need to use that to install the email.apk ? i just copied to sd and installed from there...
For starters I would like the policies implemented, scary i know, but at least I will adhere to company policies
Is there a way to check the device ID ? seems like different apps send different device IDs
Arawac said:
hmmm,
In this http://forum.xda-developers.com/showpost.php?p=12005679&postcount=49
you post some code aswell, do i need to use that to install the email.apk ? i just copied to sd and installed from there...
For starters I would like the policies implemented, scary i know, but at least I will adhere to company policies
Is there a way to check the device ID ? seems like different apps send different device IDs
Click to expand...
Click to collapse
Yes, it needs to run from /system/app/ so you'll need to follow the instructions on that page or use Root Explorer to drop it in there.
If you want one with Exchange Policies implemented you'll need to get a stock Froyo one from a custom rom somewhere (my Nexus ROM has it, see sig but make sure you get the CM6/Froyo version).
Not sure about device ID.
well I put the app on system app, using the sdk, seems fine only still not possible to use the exchange server....
Arawac said:
well I put the app on system app, using the sdk, seems fine only still not possible to use the exchange server....
Click to expand...
Click to collapse
I think you'll need to check with your server admin sorry.
NP thanks for the help, also tried the stock one from your sig (not the gingerbread one) same result unfortunately...
Has anyone managed to get Excange Server to work?
I get it to work the first ½ hour (mail appears quickly, but calender and contacts takes quite some time to load).
Now the issues:
- After about ½ hour it cannot sync anymore unless removing and reinstalling Exchange Server. What is the trick?
- I do not get to understand why all my contacts disapear if I remove Exchange Server. Any way to have them saved?
- I cannot edit my appointments, only add alarms. Perhaps another calender program?
- Can the different calenders (google, outlook and LG PC sync) be merged
Phone just hard reset and only Exchange Server activated. Without the Exchange Server I do not want to keep the phone. At the same time it works fine on my Wildfire (from where I comy the settings) and on my Touch Diamond.
Nuri58 said:
Has anyone managed to get Excange Server to work?
I get it to work the first ½ hour (mail appears quickly, but calender and contacts takes quite some time to load).
Now the issues:
- After about ½ hour it cannot sync anymore unless removing and reinstalling Exchange Server. What is the trick?
- I do not get to understand why all my contacts disapear if I remove Exchange Server. Any way to have them saved?
- I cannot edit my appointments, only add alarms. Perhaps another calender program?
- Can the different calenders (google, outlook and LG PC sync) be merged
Phone just hard reset and only Exchange Server activated. Without the Exchange Server I do not want to keep the phone. At the same time it works fine on my Wildfire (from where I comy the settings) and on my Touch Diamond.
Click to expand...
Click to collapse
Using two exchange servers on mine.. Aosp email client wo sec.
Sent from my LG-P990 using XDA App
Nuri58 said:
Has anyone managed to get Excange Server to work?
I get it to work the first ½ hour (mail appears quickly, but calender and contacts takes quite some time to load).
Now the issues:
- After about ½ hour it cannot sync anymore unless removing and reinstalling Exchange Server. What is the trick?
- I do not get to understand why all my contacts disapear if I remove Exchange Server. Any way to have them saved?
- I cannot edit my appointments, only add alarms. Perhaps another calender program?
- Can the different calenders (google, outlook and LG PC sync) be merged
Phone just hard reset and only Exchange Server activated. Without the Exchange Server I do not want to keep the phone. At the same time it works fine on my Wildfire (from where I comy the settings) and on my Touch Diamond.
Click to expand...
Click to collapse
reidar.ostrem said:
Using two exchange servers on mine.. Aosp email client wo sec.
Sent from my LG-P990 using XDA App
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=12005679&postcount=49

Exchange Mail Issue

I have two ActiveSync exchange accounts I need to set up...one sets up fine (no domain) but the other continues to error out. They are the same settings I used on my Droid Charge for the two weeks I had it, the same settings I used on my G2 for the year I had it, and even works in Touchdown on the D3, but not on the standard software on the phone...
Anybody else successfully setup an exchange account with domain?
Code3VW said:
I have two ActiveSync exchange accounts I need to set up...one sets up fine (no domain) but the other continues to error out. They are the same settings I used on my Droid Charge for the two weeks I had it, the same settings I used on my G2 for the year I had it, and even works in Touchdown on the D3, but not on the standard software on the phone...
Anybody else successfully setup an exchange account with domain?
Click to expand...
Click to collapse
I set mine up with domain, as I did a thousand times on Tbolt. Piece of cake. Immediately go into manual of course and go from there. I have not set up two accounts however.
Are you using a self signed SSL certificate? I'm waiting back for official word from Motorola, but I think the Droid 3 doesn't support it, which makes no sense since every other droid has (and Android in general).
I fear for what Blur is going to do to this phone.
lol, the blur on this phone is better than any android skin or aosp... by far.... and i'm coming from a DX and hate blur.
I've had a droid since day one, I can't wait to get asop or cyanogen running on this. I love the hardware and speed of the phone, but after running cyanogen the last 1+ years, its hard to live with the stock moto blur
I agree, cant wait to get CM on this. The bloatware sucks, and although the phone is fast I know it would be a lot faster on CM....
for now though, I'm actually not annoyed with blur (yet)
neonerz said:
Are you using a self signed SSL certificate? I'm waiting back for official word from Motorola, but I think the Droid 3 doesn't support it, which makes no sense since every other droid has (and Android in general).
I fear for what Blur is going to do to this phone.
Click to expand...
Click to collapse
I'm not sure, I just know that SSL is needed for the account settings to work, and that my account works fine in Touchdown, but when I set it up in the stock "email" app, it errors out. And yes, I'm connecting manually and inputting the correct server address...
Code3VW said:
I'm not sure, I just know that SSL is needed for the account settings to work, and that my account works fine in Touchdown, but when I set it up in the stock "email" app, it errors out. And yes, I'm connecting manually and inputting the correct server address...
Click to expand...
Click to collapse
Im getting the same issue, trying to load up my regular email account.
I manually put all the right values in, as I have in the desktop email program, thunderbird, to no avail.
Anyone got a clue what is wrong?
I was able to sync my work exchange account no problem, went pretty easy.
What are you guys trying to connect to?
Exchange Server ? Do you know what version?
lordgodgeneral said:
I was able to sync my work exchange account no problem, went pretty easy.
What are you guys trying to connect to?
Exchange Server ? Do you know what version?
Click to expand...
Click to collapse
Just my regular ISP's email account.
UPDATE: Went to my ISP's site for instructions. Seems on the android, Mediacom wants secure authentication to retrieve emails.
Thunderbird doesn't require that to log in, for some reason.
Touchdown, which works with this account on the D3 btw, says this:
Connection Mode: ActiveSync ONLY
"Uses SSL" and "Fetch and trust certificate (not recommended)" are both checked.
When I go to Refresh ActiveSync Settings in Touchdown it says:
Versions:Microsoft-IIS/7.0,1.0,2.0,2.1,2.5,12.0,12.1
Policies:SET
Again, this email account has been properly setup on:
Droid Charge running 2.2
T-Mobile G2 running CM7 and CM6
T-Mobile MyTouch Slide running CM7
Yet, when I put in the settings into EMAIL on the Droid 3 it comes back with "Error: Count not connect to server."
Ive noticed one thing with exchange emails the last couple days and wanted to see if others were having it.
Has anyone had emails cut off, like its only loading some of the message. I get daily email updates on some xda threads, and it seems if they are very long it cuts it off and you can't read the whole message. Didn't have this problem on my old droid so must be something in motorolas new setup.
lordgodgeneral said:
Ive noticed one thing with exchange emails the last couple days and wanted to see if others were having it.
Has anyone had emails cut off, like its only loading some of the message. I get daily email updates on some xda threads, and it seems if they are very long it cuts it off and you can't read the whole message. Didn't have this problem on my old droid so must be something in motorolas new setup.
Click to expand...
Click to collapse
I've seen it, but I'm not seeing it right now when I check my email. Perhaps I changed a setting but I do remember having to select something to see the rest of the email.
Should i contact motorola?? Why should i have to pay $20 for touchdown because they put a defective email client on the phone?
Code3VW said:
Should i contact motorola?? Why should i have to pay $20 for touchdown because they put a defective email client on the phone?
Click to expand...
Click to collapse
Motorola's software isn't defective and works as intended. The corporate sync doesn't trust self signed certificates. But there are ways to work around this and later set the account to not verify it's certificates. First you need to either setup the account while on wifi on the same network or setup activesync to answer http requests. Meaning allow insecure connections. Once you do this you can setup the account insecurely, then goto settings -> accounts -> the email account in question and deselect the verify certificates option. Yes I agree that motorola is a pain for doing this, but the device is actually more secure disallowing self signed certificates.
I have to use K-9 Mail for my corporate, since Motorola doesn't support self-signed certificates.
spruleme said:
Motorola's software isn't defective and works as intended. The corporate sync doesn't trust self signed certificates. But there are ways to work around this and later set the account to not verify it's certificates. First you need to either setup the account while on wifi on the same network or setup activesync to answer http requests. Meaning allow insecure connections. Once you do this you can setup the account insecurely, then goto settings -> accounts -> the email account in question and deselect the verify certificates option. Yes I agree that motorola is a pain for doing this, but the device is actually more secure disallowing self signed certificates.
Click to expand...
Click to collapse
I cannot setup the account while on the same wifi network, as there is no wifi allowed on that network. How do I "setup activesync to answer http requests?" Thanks for the above info and your help in the future with this.
If its any conciliation I cannot get my work mail to sync regardless of allowing or disallowing the self signed certificate. I will have to try it over WiFi to see if that helps, and I wasn't trying to use exchange either.
I do however consider the mail client defective as I did not have this issue on previous Moto Android 2.2 devices.

[Q] mail client activesync/traveler?

ok so search isn't working for me atm..
has anyone had issues with exchange activesync with the native mail client?
more specifically, i've been trying to setup Lotus Traveler manually by using [mycompanyhost].com/servlet/traveler
but it's not working.
on the other hand setup was a breeze on my Nexus 7 with seemingly (only looks-wise i'm sure) the exact same native mail client using the same settings.
if not the native mail client, then...I don't see any free alternatives on the playstore.
p.s. there's no way i'm using the official traveler client lol
thanks
LN Traveler
yellowchilli said:
ok so search isn't working for me atm..
has anyone had issues with exchange activesync with the native mail client?
more specifically, i've been trying to setup Lotus Traveler manually by using [mycompanyhost].com/servlet/traveler
but it's not working.
on the other hand setup was a breeze on my Nexus 7 with seemingly (only looks-wise i'm sure) the exact same native mail client using the same settings.
if not the native mail client, then...I don't see any free alternatives on the playstore.
p.s. there's no way i'm using the official traveler client lol
thanks
Click to expand...
Click to collapse
I've got the Traveler ported on my phone. I don't understand exactly what's your problem. You couldn't install the Traveler or configure it? And what is the role of the activesync in this story? Maybe I could help you if you're more specific.
piskr said:
I've got the Traveler ported on my phone. I don't understand exactly what's your problem. You couldn't install the Traveler or configure it? And what is the role of the activesync in this story? Maybe I could help you if you're more specific.
Click to expand...
Click to collapse
hi piskr
well i'm trying to avoid the Traveler client actually since it hits the battery life pretty hard
instead i'm looking to use the native Email client on the Razr i to setup a Traveler account by way of exchange/activesync
this is done by using the manual method of setting up Traveler where you enter your username and password and server yourself rather than say letting the Traveler client do it for you
but this method fails with the Email client every time saying it couldn't connect to the server
i just think this this is not normal behaviour since it works perfectly fine on a lot of my other devices e,g, most recently, my Nexus 7, where I attempted the exact same setup only minutes after the moto failing.
so I'm just wondering if anyone's run into this or know a workaround even.
K-9 mail only does webdav
and it seems most other activesync-capable mail clients on the store are paid apps
things ive tried:
clearing Email's data and cache
adding the account via Settings instead of Email's wizard (same thing really)
making sure Data sync is on when I do all this
Traveler manual setup:
Server field: [companyhost].com/servlet/traveler (dependent on your server settings)
LN Traveler
yellowchilli said:
hi piskr
well i'm trying to avoid the Traveler client actually since it hits the battery life pretty hard
instead i'm looking to use the native Email client on the Razr i to setup a Traveler account by way of exchange/activesync
this is done by using the manual method of setting up Traveler where you enter your username and password and server yourself rather than say letting the Traveler client do it for you
but this method fails with the Email client every time saying it couldn't connect to the server
i just think this this is not normal behaviour since it works perfectly fine on a lot of my other devices e,g, most recently, my Nexus 7, where I attempted the exact same setup only minutes after the moto failing.
so I'm just wondering if anyone's run into this or know a workaround even.
K-9 mail only does webdav
and it seems most other activesync-capable mail clients on the store are paid apps
things ive tried:
clearing Email's data and cache
adding the account via Settings instead of Email's wizard (same thing really)
making sure Data sync is on when I do all this
Traveler manual setup:
Server field: [companyhost].com/servlet/traveler (dependent on your server settings)
Click to expand...
Click to collapse
Hi,
I must say that I've never succeded to establish LN client as a normal email client though I tried with my previous phones (Defy, Defy+). But I constantly use the Traveler client for email and calendar. I never have such experience regarding battery drain. On the contrary: comparing my battery use with others published here I'm far above average. I don't use bloatware, heavy wallpapers and don't play games though. But I use a lot of productive software (3 navigation systems, voip, 2 mails, cameras, tv client...)
piskr said:
Hi,
I must say that I've never succeded to establish LN client as a normal email client though I tried with my previous phones (Defy, Defy+). But I constantly use the Traveler client for email and calendar. I never have such experience regarding battery drain. On the contrary: comparing my battery use with others published here I'm far above average. I don't use bloatware, heavy wallpapers and don't play games though. But I use a lot of productive software (3 navigation systems, voip, 2 mails, cameras, tv client...)
Click to expand...
Click to collapse
thanks.
then i take it you don't use push, but instead sync periodically?
My experience with the native android email client isn't good as well. It eats a lot of my battery.
To be honest: For connecting a company client I would suggest to take a look at the app TouchDown.
It is not cheap but from my experience it's the best client I ever used and it could replace Lotus Traveler as you can read here: alternative Lotus Traveler clientandroid/
You can try this app before purchasing it.
yellowchilli said:
thanks.
then i take it you don't use push, but instead sync periodically?
Click to expand...
Click to collapse
No, I use the mail as a push. I even receive mail on phone before it arrives to computer client. Mails are truncated though and I expand only those I want. Calendar synchronizes every 10 minutes. But look please at my consuption. In the time it was measured I read 2 mails. I advise you to give the Traveler a try again. Then monitor the consumption and find out whether is the Traveler really the one which drains the battery or is it something else?
piskr said:
No, I use the mail as a push. I even receive mail on phone before it arrives to computer client. Mails are truncated though and I expand only those I want. Calendar synchronizes every 10 minutes. But look please at my consuption. In the time it was measured I read 2 mails. I advise you to give the Traveler a try again. Then monitor the consumption and find out whether is the Traveler really the one which drains the battery or is it something else?
Click to expand...
Click to collapse
thank you. then i will try Traveler again with your settings.
sadly the Email client still remains incompetent as far as this issue is concerned
ifrxda said:
My experience with the native android email client isn't good as well. It eats a lot of my battery.
To be honest: For connecting a company client I would suggest to take a look at the app TouchDown.
It is not cheap but from my experience it's the best client I ever used and it could replace Lotus Traveler as you can read here: alternative Lotus Traveler clientandroid/
You can try this app before purchasing it.
Click to expand...
Click to collapse
thanks for the suggestion. i have come across this as one of the potentials but have not yet looked into it
do you use your native email client with Traveler?
yellowchilli said:
do you use your native email client with Traveler?
Click to expand...
Click to collapse
No, I've tried the native email with MS Exchange accounts.
Hi,
I'm an IBM Domino administrator.
I'm using the native email client with my traveler server but results are not the same depending of devices.
I'm using a Nexus 4 (Stock rom, non rooted) and it's working well :
For login I'm using the Lotus ShortName
Password= internet password
server= myserver.mycompany.com/servlet/traveler
Port 443
SSL Options : Accept all certificates
If it still not working for you, please tell me the Traveler server version ( Im using latest one : 9.0.1 If3 )
The problem with native email client is if your server require validation for your device, then admin profile cannot be installed before your admin has validated your device.
regards

Microsoft Exchange Outlook on Malladus 2.0.2.

Starting Friday 5/9/2014 I can no longer access my Microsoft Exchange account thru the stock email app. It worked previously up until this day on Malladus 2.0.2. I verified that all of the inputs are correct (login, password, server, etc...). Has anyone else experienced any issues with their MS Exchange account? I can login thru my web browser, but I'd like to get the email app working again. Any help would be appreciated!
drunkenmstr said:
Starting Friday 5/9/2014 I can no longer access my Microsoft Exchange account thru the stock email app. It worked previously up until this day on Malladus 2.0.2. I verified that all of the inputs are correct (login, password, server, etc...). Has anyone else experienced any issues with their MS Exchange account? I can login thru my web browser, but I'd like to get the email app working again. Any help would be appreciated!
Click to expand...
Click to collapse
Did you make any changes on thursday or friday? If not, you might talk to your exchange admin at work. Many companies (mine included) block everything and only "whitelist" certain hardware/OS combinations (I usually have to wait about a day before they whitelist my device/OS after I switch). Maybe they made a change on their end, but at a minimum they might be able to troubleshoot server-side.
arkolbus said:
Did you make any changes on thursday or friday? If not, you might talk to your exchange admin at work. Many companies (mine included) block everything and only "whitelist" certain hardware/OS combinations (I usually have to wait about a day before they whitelist my device/OS after I switch). Maybe they made a change on their end, but at a minimum they might be able to troubleshoot server-side.
Click to expand...
Click to collapse
Thanks for the suggestions... Yes, I had the admin at work look at it as well. He confirmed that there are no blocks on the account. I'm able to login via Outlook software on a PC, and via web browser, but not the email app on my LG G2. He was puzzled. He mentioned that it sounds like a certificate not authenticating or submitting wrong info to the server. Since it appears to be connecting to the server, but reporting wrong login info. Although we both confirmed the login and password are correct. I even had him reset my password and try it again. I did not make any changes to the account Thursday or Friday.
drunkenmstr said:
Thanks for the suggestions... Yes, I had the admin at work look at it as well. He confirmed that there are no blocks on the account. I'm able to login via Outlook software on a PC, and via web browser, but not the email app on my LG G2. He was puzzled. He mentioned that it sounds like a certificate not authenticating or submitting wrong info to the server. Since it appears to be connecting to the server, but reporting wrong login info. Although we both confirmed the login and password are correct. I even had him reset my password and try it again. I did not make any changes to the account Thursday or Friday.
Click to expand...
Click to collapse
Have you tried deleting and recreating the account on the device?
arkolbus said:
Have you tried deleting and recreating the account on the device?
Click to expand...
Click to collapse
Yes, we tried that as well.
Not sure what else it could be. Did you install any new apps last week (esp. anything like an ad-blocker, or anything else that might have changed your hosts file)? Sometimes these kinds of apps can interfere with legit connections (I used to use an ad blocker but it caused problems with my RSS reader).

Cant sync my outlook account

I've had this lg g4 for about two hours now and i have been unable to get my outlook email account to sync. previously on my lg g3 it was as simple as just logging in and it would sync however now on my lg g4 it wont even allow me to add the email account. starting from a factory reset i go into the email application and select Microsoft exchange. from their i attempt to log into my account. then it tells me its checking auto info then after a couple seconds it says in a pop up. setup incomplete. cannot connect to server. check network connection and info, then try again. ( i have tried doing it on my data network and on my wifi both give the same result) then it brings me to the manual setup ( server address domain etc) ive googled and searched and tried different ports and server addresses to no avail and i am dumbfounded as to how i am supposed to sync my account to my phone. another perplexing thing it seems is that even the outlook app from Microsoft on the play store gives me the same behavior saying it cannot reach the server and using exchange services apk. gives the same behavior (gave me error code: status 110). the other odd thing is that i can make it sync just my outlook mail (using pop?) however not my calendar contacts etc. any ideas?
my g3 never exhibited any of this behavior.
scouter238 said:
I've had this lg g4 for about two hours now and i have been unable to get my outlook email account to sync. previously on my lg g3 it was as simple as just logging in and it would sync however now on my lg g4 it wont even allow me to add the email account. starting from a factory reset i go into the email application and select Microsoft exchange. from their i attempt to log into my account. then it tells me its checking auto info then after a couple seconds it says in a pop up. setup incomplete. cannot connect to server. check network connection and info, then try again. ( i have tried doing it on my data network and on my wifi both give the same result) then it brings me to the manual setup ( server address domain etc) ive googled and searched and tried different ports and server addresses to no avail and i am dumbfounded as to how i am supposed to sync my account to my phone. another perplexing thing it seems is that even the outlook app from Microsoft on the play store gives me the same behavior saying it cannot reach the server and using exchange services apk. gives the same behavior (gave me error code: status 110). the other odd thing is that i can make it sync just my outlook mail (using pop?) however not my calendar contacts etc. any ideas?
my g3 never exhibited any of this behavior.
Click to expand...
Click to collapse
1) Did you try setting up exchange email from settings>accounts&sync and then add account and pick exchange? This is how I did and it is working just fine and I can sync my calendar + email.
2) Did you update built in LG Apps? Settings>About phone>Update center> App Updates and see if there are any updates(there is an exchange app which will also be updated)
Charkatak said:
1) Did you try setting up exchange email from settings>accounts&sync and then add account and pick exchange? This is how I did and it is working just fine and I can sync my calendar + email.
2) Did you update built in LG Apps? Settings>About phone>Update center> App Updates and see if there are any updates(there is an exchange app which will also be updated)
Click to expand...
Click to collapse
i have tried both thoes things. i already updated the app prior to attempting to set up the exchange email. i even went reset my phone and tried to do it without the update to lg apps (email app + exchange)
scouter238 said:
i have tried both thoes things. i already updated the app prior to attempting to set up the exchange email. i even went reset my phone and tried to do it without the update to lg apps (email app + exchange)
Click to expand...
Click to collapse
1) Are the APN settings correct and selected under settings>more>mobile networks>access point names?
2) May I assume that you have data connection if not using WiFi? - you did indicate that you tried both, but just wanted to make sure.
3) Also set up exchange server could have some outage and it isn't the phone's issue. Keep trying, because it does work on my phone.
Charkatak said:
1) Are the APN settings correct and selected under settings>more>mobile networks>access point names?
2) May I assume that you have data connection if not using WiFi? - you did indicate that you tried both, but just wanted to make sure.
3) Also set up exchange server could have some outage and it isn't the phone's issue. Keep trying, because it does work on my phone.
Click to expand...
Click to collapse
1. the apm settings are correct and im connected to tmobile lte.
2. ive tried using both the wifi and straight data connection
3 Oh thank god it finally worked apparently it was an outage ( would have been nice to have been told it was) i just got it to connect.
thank you for taking the time to try and help me!
Try to reboot your phone maybe
We have Office 365 at my workplace. When I punch in my email in the Outlook app, I just get: "There was a problem accessing the site. Try to browse to the site again." It was working prior to rooting.
Are you using 2-step authentication? If so you need to use and Create a new app password from your security and password settings under Account Settings on the MS site. This is if you are using the regular email app vs the Outlook.com app from MS.
NM. See you got it working and was outage related. My bad.
Glad the OP was able to get this resolved ... I too use exchange for work and simply wanted to share my preferred exchange email app.
https://play.google.com/store/apps/details?id=com.ninefolders.hd3
It's a bit pricey, but man is it leaps and bounds better than any other app I've used! Great support from the developers too!
/end shameless plug
LOL
G4'ed it!

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