Nexus 6 on Sprint - Nexus 6 Q&A, Help & Troubleshooting

I just received my 32 GB Nexus 6 that I purchased on the Motorola store and I have not been able to successful activate it on Sprint. When they activate the phone both LTE and 3g work perfectly, but I am unable to make or receive calls and SMS . When talking to sprint they show that the device is activated correctly and can not find a reason why it would not work. Currently i am waiting on sprint to work a ticket for this issue, but I was wondering if any one else has run into this and if so were and how were you able to get it resolved.

Dego41 said:
I just received my 32 GB Nexus 6 that I purchased on the Motorola store and I have not been able to successful activate it on Sprint. When they activate the phone both LTE and 3g work perfectly, but I am unable to make or receive calls and SMS . When talking to sprint they show that the device is activated correctly and can not find a reason why it would not work. Currently i am waiting on sprint to work a ticket for this issue, but I was wondering if any one else has run into this and if so were and how were you able to get it resolved.
Click to expand...
Click to collapse
3 threads up.
D

possibly due to wifi calling enabled on your line?

after activating mine over the phone and watching my phone "update device config" by itself.. When I finally decided to make a phone call 30 mins later and noticed it not working.. I had to go under carrier settings and "update device config" a few times before my calling finally started working.. since then everything had worked fine..

kevingaspar said:
possibly due to wifi calling enabled on your line?
Click to expand...
Click to collapse
Sprint does not have WiFi calling to my knowledge, if they do I have never used it or enabled it.

xTmDarren said:
after activating mine over the phone and watching my phone "update device config" by itself.. When I finally decided to make a phone call 30 mins later and noticed it not working.. I had to go under carrier settings and "update device config" a few times before my calling finally started working.. since then everything had worked fine..
Click to expand...
Click to collapse
I have been through that so many times and no luck. The only thing I can think of is the IMEI whit listing issues I have been reading about with the CDMA carriers.

Just in case any one else is having this issue or considering buying a Nexus 6 from Motorola to use with Sprint I wanted to follow up with how this ended.
After a week of going back and forth with Sprint, talking to them at least once a day and having multiple tickets opened and closed they were not able to provide a solution. The final answer they gave me was that the IMEI was not compatible with Sprint, even though the phone should be. They then continued to say that unless the phone is purchased from them they can not guarantee it will work and suggested I return the Motorola purchased phone. In the end the phone was more important to me than being a Sprint customer, and luckily I was in a position to leave Sprint after being a customer for 12 years. After porting my number over to AT&T my Nexus 6 is now working perfectly.
I can't say this will be an issue for all users purchasing a Nexus 6 from a seller other that Sprint but it is something to consider before doing so.
Sent from my Nexus 6 using Tapatalk

That sucks man, well I ported my # over to Sprint from Verizon and mine activated just fine - then again I didn't order mine from Motorola. I don't know your situation is a bit ridiculous though maybe your nano sim needed to be replaced..

DSinfinite said:
That sucks man, well I ported my # over to Sprint from Verizon and mine activated just fine - then again I didn't order mine from Motorola. I don't know your situation is a bit ridiculous though maybe your nano sim needed to be replaced..
Click to expand...
Click to collapse
That is one of the first things we tried. I honestly thing it has something to do with the IMEI white listing but that is just my conclusion from reading other articles regarding similar issues.
Sent from my Nexus 6 using Tapatalk

Sucks op. My Moto bought n6 64 activated just fine in a few minutes last night while chatting with Sprint international chat.

Dego41 said:
Sprint does not have WiFi calling to my knowledge, if they do I have never used it or enabled it.
Click to expand...
Click to collapse
They do...used it on my Note 3, LG G3 and Note 4.
Sent from XDA Free mobile app

Related

LTE: EMM-65535 and loss of provisioning

Well, I just bought the HTC One M8 Harman Kardon edition to replace my Evo 4g LTE, and overall it's not a bad phone. Like the audio and speed of the phone.
However... It doesn't work very well as a phone. If I go into an area where signal is sketchy, I will get the above error (Loss of Data, LTE: EMM-65535). Okay, I understand I am in a low signal area.
BUT... When I get back into signal, the phone has lost it's provisioning. I have to do the whole ##72786# routine to get the phone to take/make calls, accept texts, etc etc.
First Sprint says it's a provisioning issue. Then they tell me its a hardware issue. The local service center tells me they have seen numerous phones come in with this, and they replace them, and it still does the same thing. The tech said it is an issue with the network not handling the new Spark network, and to put the phone into CDMA mode for a week to see if it clears up or not.
My phone is stock right now (Still, S-ON and locked).
Software 1.54.654.13
PRL 51100
HBOOT 3.16
Radio 1.05.20.0321_2
I've tried restricting the phone to Home Only, putting it into CDMA mode, and it still does it. I'm about ready to reactive my Evo just so I have a damn phone to use.
I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk
NachoB said:
I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
Sprint believes the phone is defective. I don't think it is. As long as I am on my home cell, it's fine. I leave the area, and pwoof!
The phone shipped in LTE/CDMA mode.. Sprint advised me to try it in Auto and see what happens. They also pushed a network ticket to see if there is anything wrong there.
I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk
mjs2011 said:
I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
After putting the phone into "Auto" mode, it seems to be working fine so far. I'm trying to get it to choke so I can further troubleshoot this issue. If not, I am going to drop by the Sprint store where I bought the phone and see if they have had any reports of this.
I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.
FlowingAway said:
I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.
Click to expand...
Click to collapse
Going to drop by a Sprint store on the way home and see what they say...
I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk
dandan2980 said:
I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Well I went to the Sprint store, and they replaced the phone without question. Something that I thought funny... My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it. I asked the tech in the store, and she said the "new" phone just came in on a shipment today. That doesn't really mean anything, though...
Out of the box, it had the LTE error again, but this time it added a EHPRD: 33 below it.
The tech in the store said that all of Sprint's Spark phones are having this issue, not just the HTC.
I will wait and see what happens. The phone has the same signal characteristics as the "old" phone.
Having the same issues as everyone above. Visited a Sprint repair store several times. I had the device about a month without any issues, then suddenly calls dropped, data wouldn't work, texts wouldn't send, yada yada. Factory reset, RUU, all the dial codes, nothing helped. The Sprint reps first seemed like this was an oddity, then admitted they've had numerous complaints nationally with the device and the network. They claim it's a network issue, only to be resolved by the Spark upgrades.
It's been about 3 weeks since I've been able to use the device as a phone. Not sure what to do as I don't trust Sprint and their ETAs (they claim network improvements "finished sometime in June" in my area will resolve it).
1.54.654.13 the problem?
neonhomer said:
My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it.
Click to expand...
Click to collapse
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.
enjid said:
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.
Click to expand...
Click to collapse
I believe the .9 RUU is available.

[Q] [Help] Sprint Nexus 6 - Missing Calls?

Has anyone else been missing calls occasionally with the Nexus 6 on sprint? I seem to miss atleast one or more every day with it. It is very intermittent but it does happen, but it's not good because some of them are important calls.
Any information or help would be appreciated!
cboz83 said:
Has anyone else been missing calls occasionally with the Nexus 6 on sprint? I seem to miss atleast one or more every day with it. It is very intermittent but it does happen, but it's not good because some of them are important calls.
Any information or help would be appreciated!
Click to expand...
Click to collapse
Are you using Google voice? Just curious because I've had it happen, but very rarely. By the way, check out my thread in general. Lots of Sprint users to ask.
http://forum.xda-developers.com/showthread.php?t=2949996
Spouted from shamu via Tapatalk
It happens to me 2-4 times everyday on my Sprint Nexus 6 with Android 5.0.1 (latest OTA). I got Nexus 6 on Dec 22 and missed calls 3-4 times a day that I know of. It happened very intermittently especially when I'm connected to WiFi at home. I went to Sprint store and they said it could be network related problem and they opened a ticket. Sprint rap from store mentioned that it could be issue related to CSFB on Spark network. Sprint never called me back regarding the issue. I decided to returned with restocking fees (they refused to waive the restocking fee) and got the HTC One M8 and issue went away.
Yesterday (Jan 8) I had to buy new Nexus 6 and activated on my sprint account (for work related reason), BAM! the missing calls issue showed up right away. From my experiences, I've other Spark phones (S5, LG G3, HTC One M8) and this issue only happened on Sprint Nexus 6.
If it is CSFB issue, it should show up on my M8 and it did not. Looks like this issue is Sprint Nexus 6 and Sprint network since I don't see other people reported on other network like ATT, T-Mobile and Verizon.
I searched for "Nexus 6 missing calls" on google, you will see a bunch of people reported on Sprint Community forum and issue is still not resolved.
The only work around is to put the phone in 3G mode. The csfb issue is at fault,as said above. So you have to leave LTE off. Still waiting for a damn resolution.
Is this still an issue in today? Just curious
kolyan said:
Is this still an issue in today? Just curious
Click to expand...
Click to collapse
Before I switched to Verizon (thank God) I had no issues using my Nexus 6 on Sprint in mid 2016. You know, other than the typical Sprint issues like poor coverage, no VoLTE, frequent 3G or 1x signal rather than LTE, etc...

[Q] Nexus 6 on Verizon

I got my Nexus 6 from Google Play yesterday YA! i put my SIM in it and bingo 4G and service on Verizon! the one problem is I have no Data when on a phone call, I feel like I just went back a few years in time I'm reading i have to have advanced dialing 1.0 turned on, I was able to find this setting on my Verizon account and turned it on but 24 hours latter still no data when on a call
Thoughts?
Next question. Since I bought this phone outright from Google (ouch on my checking account) I have the freedom to move to any company. Sprint is out of the question since there service in Denver area is real bad. Dose AT&T or T-Mobile support Data and calling at the same time if Verizon dose not work for this?
Advanced calling 1.0 is not yet supported for the nexus 6 even if you turn it on in your account. Have to wait for vzw to enable it for this phone.
Sent from my Nexus 6 using XDA Free mobile app
Amore514 said:
I got my Nexus 6 from Google Play yesterday YA! i put my SIM in it and bingo 4G and service on Verizon! the one problem is I have no Data when on a phone call, I feel like I just went back a few years in time I'm reading i have to have advanced dialing 1.0 turned on, I was able to find this setting on my Verizon account and turned it on but 24 hours latter still no data when on a call
Thoughts?
Next question. Since I bought this phone outright from Google (ouch on my checking account) I have the freedom to move to any company. Sprint is out of the question since there service in Denver area is real bad. Dose AT&T or T-Mobile support Data and calling at the same time if Verizon dose not work for this?
Click to expand...
Click to collapse
Once VoLTE is enabled you can talk and use data at the same time. on Verizon.
Amore514 said:
I got my Nexus 6 from Google Play yesterday YA! i put my SIM in it and bingo 4G and service on Verizon! the one problem is I have no Data when on a phone call, I feel like I just went back a few years in time I'm reading i have to have advanced dialing 1.0 turned on, I was able to find this setting on my Verizon account and turned it on but 24 hours latter still no data when on a call
Thoughts?
Next question. Since I bought this phone outright from Google (ouch on my checking account) I have the freedom to move to any company. Sprint is out of the question since there service in Denver area is real bad. Dose AT&T or T-Mobile support Data and calling at the same time if Verizon dose not work for this?
Click to expand...
Click to collapse
The Nexus 6 does not support Advanced Calling 1.0 on Verizon (yet). On AT&T and T-Mobile, I have confirmed that it works fine on both. Bummer, huh? But many of the new Android phones do not support this on Verizon (again...yet). Patience is not my greatest virtue, so I'm back to using my iPhone 6 on Verizon and my Nexus 6 on T-Mobile for that reason
Cheers,
-Collin-
CollinFX45 said:
The Nexus 6 does not support Advanced Calling 1.0 on Verizon (yet). On AT&T and T-Mobile, I have confirmed that it works fine on both. Bummer, huh? But many of the new Android phones do not support this on Verizon (again...yet). Patience is not my greatest virtue, so I'm back to using my iPhone 6 on Verizon and my Nexus 6 on T-Mobile for that reason
Cheers,
-Collin-
Click to expand...
Click to collapse
Maybe i will switch to T-Mobile and see how the service is.
Amore514 said:
Maybe i will switch to T-Mobile and see how the service is.
Click to expand...
Click to collapse
It's fine near downtown, but gets crappy the further you go out. Head to the mountains and it's terrible.
Schaweet said:
It's fine near downtown, but gets crappy the further you go out. Head to the mountains and it's terrible.
Click to expand...
Click to collapse
Should i try AT&T first?
For Colorado I'd stick with VZW and ATT as they are the two reliable outside the Metro areas. Yeah, I'd try ATT before TMO.
Sent from my Dev Edition Moto X
Does anyone know if a specific app or firmware will be needed to be pushed to the phones to get their advanced calling feature, data and voice at the same time? Or, do they flip a switch and it will work already on the unlocked nexus 6? I am concerned that if I buy a job Verizon nexus 6 that it will one day not have a chance of going to me.
funkpod said:
Does anyone know if a specific app or firmware will be needed to be pushed to the phones to get their advanced calling feature, data and voice at the same time? Or, do they flip a switch and it will work already on the unlocked nexus 6? I am concerned that if I buy a job Verizon nexus 6 that it will one day not have a chance of going to me.
Click to expand...
Click to collapse
A software update will be required in order for VoLTE calling to work. No saying if/when that will happen.
Sent from my Nexus 6 using Tapatalk 2
I switched to T-Mobile from ATT and I couldn't be happier. Before that I had Verizon and so far I have no regrets my service is 7x faster then ATT LTE where I live. I tested my wife's S5 on LTE (ATT) it had 5mbs down and 1mbs up. My Nexus 6 on T-Mobile had 40down and 20up. Plus I can still use data while calling and its unlimited. These speeds aren't perfect, but I live in the middle of nowhere.
This should all be resolved once Vzw gets the N6 in stock on the 26th.

Verizon SIM Issues

I've had my N6 for a week and a half now; when I ordered it, I requested a Nano SIM from Verizon. It took longer than I expected for the new SIM to arrive, so I decided to just cut down my existing Micro SIM. Did that, installed into the N6, up and running no problem.
The Nano SIM finally showed up, and I swapped it in thinking there'd be no issue. Unfortunately when I start it up, I get a notification to "Sign into network", and when I open that, I receive a screen that says "Cannot Activate Your Device". I talked to VZW on their chat and then on the phone; the tech on the phone was asking for the IMEI which I provided, he said their system did not recognize the number and he'd have to submit a request to have it added to the database, which would take 24-48 hours, and that I could swap in my old SIM in the meantime. No problem, until I switched my old SIM back in and it doesn't work anymore either....
Any suggestions?
Sounds like you were better off keeping them in the dark. I read an article somewhere can't remember where saying that Verizon wouldn't activate any n6 that weren't purchased directly from Verizon. I wouldn't be surprised if that were true.
Sent from my Nexus 6 using XDA Free mobile app
colts187 said:
Sounds like you were better off keeping them in the dark. I read an article somewhere can't remember where saying that Verizon wouldn't activate any n6 that weren't purchased directly from Verizon. I wouldn't be surprised if that were true.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
It does seem that way. Mine came from GPS. Told them that when I requested the new SIM and they didn't give me any problems...it was "sure, confirm your address and we'll send it".
The tech I was dealing with genuinely seemed to want to figure out a way to get it to work.
My thought is to try to get my SIM back in a phone that is unquestionably on Verizon's system, but I'll have to find a nano to micro adapter to do that with my wife's phone, for instance.
I was able to find a nano-micro adapter, and reactivate my old SIM in an old Galaxy S3 we had laying around, and swap it into my N6.
LTE data is working, but voice isn't for some reason (when I place a call, it'll ring once and then "Welcome to Verizon Wireless, your call can not be completed as dialed. Please check the number..."
ETA: Voice issues were some kind of glitch with Advanced Calling/VoLTE. I disabled it from my line, reactivated it and went through that whole process again and now it's working.
This post summarizes the VZW issues with the non-VZW N6: http://forum.xda-developers.com/showpost.php?p=59970721&postcount=121
Read the whole thread if you want details, but it seems clear to me the VZW is breaking FCC regs by only allowing N6's purchased from them on their network.
It does seem you have other issues going on here though. My N6 worked great, it just cost me my $25 "bring your own device" discount when I plugged in my existing SIM.
Please let us know if you succeed in getting your N6 recognized on VZW's network. My request to add mine to their network was denied in about 5 minutes.
Same issue on b2b plan
I'm having the same issue on a B2B plan. I am currently trying to find someone w/ a Verizon android. Seems like there are grounds for a complaint through FCC regulations though, no?
prod1212 said:
I'm having the same issue on a B2B plan. I am currently trying to find someone w/ a Verizon android. Seems like there are grounds for a complaint through FCC regulations though, no?
Click to expand...
Click to collapse
This is no longer an issue. Verizon will activate all Nexus 6's now from what I've read.
See the thread below:
http://forum.xda-developers.com/nexus-6/general/fcc-verizon-t3069915
patmw123 said:
This is no longer an issue. Verizon will activate all Nexus 6's now from what I've read.
See the thread below:
http://forum.xda-developers.com/nexus-6/general/fcc-verizon-t3069915
Click to expand...
Click to collapse
My mistake! I'm using a N5.
prod1212 said:
My mistake! I'm using a N5.
Click to expand...
Click to collapse
The Nexus 5 doesn't have the hardware/radios to run on Verizon and never has just fyi.
patmw123 said:
The Nexus 5 doesn't have the hardware/radios to run on Verizon and never has just fyi.
Click to expand...
Click to collapse
I was under the impression that the N5 radio could connect to Band 13 (700MHz)
prod1212 said:
I was under the impression that the N5 radio could connect to Band 13 (700MHz)
Click to expand...
Click to collapse
Yeah it would need a lot more than just support for LTE band 13 to work on Verizon. The CDMA bands/radios are still 100% necessary - at least for now. In addition to all of the other LTE bands Verizon supports.
patmw123 said:
Yeah it would need a lot more than just support for LTE band 13 to work on Verizon. The CDMA bands/radios are still 100% necessary - at least for now. In addition to all of the other LTE bands Verizon supports.
Click to expand...
Click to collapse
Yea, I guess I am missing something here. I found that you can't enable Band 13 without rooting and disabling other bands. Shouldn't an unlocked nexus 5 just need access to Band 13 and be registered on Verizon's network in order to use LTE Band 13?
I appreciate all of the answers. I'm a bit new to this whole process, and never understood US network space before today. so thanks
prod1212 said:
Yea, I guess I am missing something here. I found that you can't enable Band 13 without rooting and disabling other bands. Shouldn't an unlocked nexus 5 just need access to Band 13 and be registered on Verizon's network in order to use LTE Band 13?
I appreciate all of the answers. I'm a bit new to this whole process, and never understood US network space before today. so thanks
Click to expand...
Click to collapse
You might find more support for your quest on the Nexus 5 Q&A forum, here > http://forum.xda-developers.com/google-nexus-5/help

AT&T wifi calling on unlocked 4 XL

Long story short, I swapped my sim from my unlocked ATT 2 XL to the 4 XL and it fired right up with wifi calling and HD voice. I gave my wife the 2 XL and when I swapped her sim from her iphone I had to call ATT to get her hotspot working. The 2 XL is now in business but during that process they killed wifi calling on my 4 XL. I called again and they gave me the runaround about it being an unlocked device and that's a feature reserved only for ATT phones. I explained that it was working prior and they couldn't seem to figure it out. They said they were going to send me a software push that could take up to 24 hours and if that doesn't work, I'm out of luck. Anyone have any ideas on how to get wifi calling back? I appreciate it.
No resolution here, but same issue. though I had my sim in samsung phones most recently. At first, visual voicemail wasn't working either. I called, gave IMEI, and VVM started working a few minutes later. As far as wifi calling, they said my imei didn't show my phone as being LTE capable (or something to that effect). He knows pixels and couldn't understand why I was getting that error. He said he would submit a ticket to get it figured out. That was Thursday.
I had this problem also when I switched to AT&T when using a Verizon LG V30 flashed to AT&T software. Wifi-calling would not work, and their CS said only AT&T phones support it. Their system checked your IMEI and kills wifi-calling if it's not one of their phones.
Only solution is to get an official AT&T branded Pixel 4 XL.
Sent from my Pixel 4 XL using Tapatalk
Well this will suck. Anyone else confirm that unlocked pixel 4s don't have wifi calling on ATT?
Works fine on mine.
WiFI calling & HD Voice.
That blows, I have t mobile WiFi calling on my OnePlus 5t. Unlocked, not purchased from the carrier. Maybe it's time to switch provider
I can confirm that is DOES work on my unlocked Pixel 4XL and my wife's unlocked Pixel 3. Upper left corner says AT&T Wi-Fi Calling and when in a call, you see the WiFi signal meter by the call timer.
wattsja said:
I can confirm that is DOES work on my unlocked Pixel 4XL and my wife's unlocked Pixel 3. Upper left corner says AT&T Wi-Fi Calling and when in a call, you see the WiFi signal meter by the call timer.
Click to expand...
Click to collapse
Thanks I though it would be strange that it worked on the unlocked 3xl and not work on the 4.
It worked fine when they still had my Sim tied to my 2XL. Once they updated my imei it killed it. Still not working, I'll keep trying.
Sent from my Pixel 4 XL using Tapatalk
crazy3gz said:
It worked fine when they still had my Sim tied to my 2XL. Once they updated my imei it killed it. Still not working, I'll keep trying.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
You might try talking to their tech support to see if they can add your imei to their system to allow wifi-calling.
Sent from my iPad using Tapatalk Pro
MicroMod777 said:
I had this problem also when I switched to AT&T when using a Verizon LG V30 flashed to AT&T software. Wifi-calling would not work, and their CS said only AT&T phones support it. Their system checked your IMEI and kills wifi-calling if it's not one of their phones.
Only solution is to get an official AT&T branded Pixel 4 XL.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I have an unlocked Pixlel 4XL, upgrading from a 3 XL. But I have had WiFi calling on my 2XL, and 3XL and now on my 4XL.
MicroMod777 said:
You might try talking to their tech support to see if they can add your imei to their system to allow wifi-calling.
Sent from my iPad using Tapatalk Pro
Click to expand...
Click to collapse
I've had a ticket open for a few days. This morning I get a text saying the ticket was resolved and to call. I tested wifi calling again first, but still same error. When I call I got directed to the retention dept. They said they were giving my $5 off my bill indefinitely, as long as I keep my unlimited plus plan. Then my ticket came up and I got transferred to tech support. They said they were not able to add the imei and my phone was not showing as VOLTE capable. The tech i talked to said she knew that was BS so she opened the ticket back up saying they would just have to add the imei on the backend. After a couple more return phone calls they said it's not supported because I didn't buy it from them. I've been with AT&T for many years, since they were Cingular. With the $5 off, my bill should only be about $80, plus I get HBO for free. That's not much more than what tmobile or google fi would be, but I really feel like leaving because of this ****.
I left att specially for this reason when I first got my pixel..... No other phone company has a rule that u can't utilize all the advanced carrier features unless you buy the phone from them.
I never tested but I suspect if you get an att branded phone that has WiFi calling on and operational and then just swap the SIM I to your P2XL without telling att it should work.
It's a provisional flag that needs to be activated.... It may happen automatically or you could ha e them manually do it for the att branded phone..... My assumption is that when you transfer the SIM to the P2XL the provisional flag won't turn off unless the carrier manually alters you account again... Like adding hotspot or something.
And what's even worse is you can buy an iPhone from the Apple store and wifi calling works.... I told them that is discrimination. They had no answer.....
I have an unlocked Pixel 4 XL and wifi calling has always worked just fine.
AT&T sucks for things like this. And now since AT&T offers the Pixel 4 they force AT&T customized firmware even if you buy the phone from Google. It looks like it's the Nexus 6 all over again. AT&T will likely be involved in updates now too even if the phone was bought from Google. It would have been better if AT&T didn't offer the Pixel 4. My Pixel 2 XL on AT&T gets updates from Google right away but no wi-fi calling.
bsg411 said:
I left att specially for this reason when I first got my pixel..... No other phone company has a rule that u can't utilize all the advanced carrier features unless you buy the phone from them.
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Actually Sprint is/was like that because I didn't have WiFi calling, voLTE, or their visual voicemail on my Pixel 2 XL. Now, I surprisingly have all three with my Pixel 4 XL.
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EeZeEpEe said:
Actually Sprint is/was like that because I didn't have WiFi calling, voLTE, or their visual voicemail on my Pixel 2 XL. Now, I surprisingly have all three with my Pixel 4 XL.
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Yeah.... It's not fair. If we paying for the service and to use a carrier's network, why penalize a customer for not buying the phone thru the carrier.... Especially when they dont penalize people for buying the iPhone outside the carrier.
bsg411 said:
Yeah.... It's not fair. If we paying for the service and to use a carrier's network, why penalize a customer for not buying the phone thru the carrier.... Especially when they dont penalize people for buying the iPhone outside the carrier.
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Curious but how did you setup your phone? Did you go through the eSIM method? I saw AT&T was an option along with Google Fi and Sprint. I was surprised to see Sprint there and during the setup I got the visual voicemail option. Not saying that setup is what gave me WiFi and voLTE as well but just wondering.
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
Curious but how did you setup your phone? Did you go through the eSIM method? I saw AT&T was an option along with Google Fi and Sprint. I was surprised to see Sprint there and during the setup I got the visual voicemail option. Not saying that setup is what gave me WiFi and voLTE as well but just wondering.
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I did the regular sim option. But I ended up leaving att because of this issue plus I wanted to see if I got better cellular reception on Verizon in general.... and my Verizon bill is cheaper than the att one was. But Ionly have a 5GB + rollover data plan versus a 6GB plan on att.
I want to follow this since I am done with AT&T branded phones. They only way I might get the Pixel 4 is through Google directly and I want Volte and Wifi calling, otherwise there is no point.
I hope that AT&T/Google will get many complaints and fix this nonsense.
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