Hi!
I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?
PS: This is urgent, as I need to get my one and only phone working to make phone calls!
yashodhan92 said:
Hi!
I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?
PS: This is urgent, as I need to get my one and only phone working to make phone calls!
Click to expand...
Click to collapse
Clear Play services and Google Services Framework data and restart.
srideep said:
Clear Play services and Google Services Framework data and restart.
Click to expand...
Click to collapse
Excellent advice srideep!
Yesterday I started experiencing the exact same problem as yashodhan92: No audio in either direction of the call. In the past a simple reboot has solved the problem but this time it didn't work. And just like the OP, VoIP services worked normally. I was hesitant to perform a Clear all data but felt I had nothing to lose after a day and a half without the ability to make or receive calls with the native phone app. I performed the clear data and rebooted. Phone is back! Thanks a ton!
FYI, I have an HTC One M7 running MaxHD 42.0.0 (Android 4.4.3/Sense 6.0)
Problem solved !
Had the same problem , and the solution provided works like charm . Wondering what would be the cause .
Where do I go to clear play services and Google services framework data?
srideep said:
Clear Play services and Google Services Framework data and restart.
Click to expand...
Click to collapse
amyklam said:
Where do I go to clear play services and Google services framework data?
Click to expand...
Click to collapse
Settings > Apps
Anybody got any more to offer on this??
The above fix gives me one or two calls then the problem is back. Htc support say to clear the data within the phone app. Also gives one or two calls relief then fail again.
Likewise factory reset, reported on telstra crowdsupport that this is only a temporary fix.
Htc support say they have had many hundreds of calls since Saturday, all htc one M7, all android 4.4.3, all Telstra AU customers.
Can anybody help?
..Neil
HTC One M7 issue
My HTC One M7 is experiencing this issue reported recently for Telstra Australia users. How do you clear the data for the phone app?
App Data clearing
jamesling1964 said:
My HTC One M7 is experiencing this issue reported recently for Telstra Australia users. How do you clear the data for the phone app?
Click to expand...
Click to collapse
To clear the data for the phone app (or any other except Google Play Services)...
Tap Settings
Tap Apps
Scroll right to the All tab
Scroll down until you find the app you want, or tap the magnifying glass and enter the name (e.g. "Phone")
Tap on the App name
Tap Clear Data
Done.
For Google Play Services, after tapping on the App name, tap the Manage Space button, then Clear All Data button.
Folks have recommended clearing data for Phone, Google Play Services, Google Play Store, Google Services Framework. These are all harmless (you might be re-asked for some permissions). But my testing shows that it is a temporary fix, likely because the Google apps reload the offending bug. I suspect we'll have to wait for a fix from HTC or Google.
Clearing Cache or data is often a good way to sort Android app problems, but bear in mind that any local data relating to the app will be lost, such as accounts/logons, media, high scores etc. so progress with caution and use your backups first.
Tactical fix:
Disable Google Services Framework.
Reboot
This will cause issues with Google Play Services (and possibly other applications), however it at least allows the phone to make/take calls.
yashodhan92 said:
Hi!
I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?
PS: This is urgent, as I need to get my one and only phone working to make phone calls!
Click to expand...
Click to collapse
Does not work, but.
srideep said:
Clear Play services and Google Services Framework data and restart.
Click to expand...
Click to collapse
Hello! Thanks for the reply.
I erased all sorts of data from Google Play Services but that did not work, and I was still unable to make any calls. Then i checked the recently updated apps and noticed that HTC Lock Screen had been updated. I removed the update and Voila! It worked! Still wondering what could have gone wrong because of a Lock Screen update!
I've tried everything in this thread. Nothing works.
JagSem said:
I've tried everything in this thread. Nothing works.
Click to expand...
Click to collapse
Have you tried uninstalling the HTC Lock Screen updates then after doing that for good measure erase all data from Google Services as mentioned above and re-boot.
@yashodhan92
Yep, just tried that and its working now. Cheers.
HTC Lock Screen update looking like the cause...
yashodhan92 said:
Have you tried uninstalling the HTC Lock Screen updates then after doing that for good measure erase all data from Google Services as mentioned above and re-boot.
Click to expand...
Click to collapse
Yashodhan, You might just be the genius of the week. :highfive:
I have uninstalled the HTC Lockscreen updates, and call sounds are back.
I did not have to clear any data from Google Services or take any other action to achieve it.
I then connected to the Play Store, and triggered My App updates, which previously was enough to re-break the call sound. So far, no problem. Call sound is still working.
We may have a winner (at least until the next HTC Firmware update, which might put the Lock Screen update back in, so remember this fix).
For less experience folks: detailed instructions are:
Tap Settings icon
Scroll down, Tap Apps
Scroll right to the All tab
Tap the magnifying glass button
Type "Lock" [no quotes]
Tap HTC Lock Screen
Tap Uninstall Updates
Agree to the reboot.
Done.
I will report back if the fix fails.
Where do you have uninstall?
when I go to HTC Lock screen i see:
Force stop, disable, clear data, clear cache, clear defaults
thanks
Hey all
I've been having the same issue on and off for a few weeks now.
I used to be able to fix it by just restarting, but as of today that wasn't working.
Clearing the data of Google Play Services and Google Services Framework have resolved it for me for now - but I suspect it will reoccur.
Like the post above, I don't have the option to uninstall HTC Lock Screen updates...
For reference, I'm running Viper One 7.0.1, and have tried 3 different Kernels (Elemental, Kangaroo and Stock).
Thanks
Paul
I will try to install Viper without sense...but hate that I will be not able to use Blink Feed
Seems I didn't have the HTC Lockscreen update installed - which is why I didn't have the uninstall option.
I've installed, the update, had the issue, uninstalled the update, and still have the issue.
The only way I'm getting the calls to work is by clearing the data from Google Play Services and Google Services Framework - even then, I'm only able to make 1 call (testing out by calling Voicemail), and then it will stop working again.
I've also installed an app freezer, and frozen the HTC Lockscreen - but this hasn't worked either.
Hepperz said:
Seems I didn't have the HTC Lockscreen update installed - which is why I didn't have the uninstall option.
I've installed, the update, had the issue, uninstalled the update, and still have the issue.
The only way I'm getting the calls to work is by clearing the data from Google Play Services and Google Services Framework - even then, I'm only able to make 1 call (testing out by calling Voicemail), and then it will stop working again.
I've also installed an app freezer, and frozen the HTC Lockscreen - but this hasn't worked either.
Click to expand...
Click to collapse
Have you tried freezing the app using Titanium Backup PRO? That worked for me.
Related
Weird issue, whenever I go to try and buy tasker Google Play gives me an error message, but I can buy other apps just fine. Does anybody else have this issue?
I cleared out Google Play's data and cache, Google Play Services data and cache and Google Account Services or whatever data and cache, and have successfully bought and refunded Nova launcher prime as I type this.
retnuh730 said:
Weird issue, whenever I go to try and buy tasker Google Play gives me an error message, but I can buy other apps just fine. Does anybody else have this issue?
I cleared out Google Play's data and cache, Google Play Services data and cache and Google Account Services or whatever data and cache, and have successfully bought and refunded Nova launcher prime as I type this.
Click to expand...
Click to collapse
I had the same problem with GMD gesture control I just waited till the next day and it worked just wait a while and see if it fixes itself
Sent from my HTCONE using Tapatalk 2
It worked today
I cant get every thing to work properly on tasker. Some things work fine other things dont. Unlocking the screen when connected to home wifi has problems on the One. It will work a few times then stop working. It will also stop working if you touch some thing on the status bar when droped down. Other things like screen brightness to max when in gallery works and turn on bluetooth when opening music app works.
the troubleshooting section is the right place for this topic
Moved to Q&A.
Hey guys, so I just got the S5 a couple of days ago and I love it. However, I'm having some problems with the push notifications of certain apps not coming through, yet they do easily on my Nexus 7. They weren't a problem on my Nexus 5, but I have no idea why it's not working properly on a brand new phone like the S5. Each of the apps, like Facebook, Instagram and Snapchat to name a few, are all listed to push notifications and they're set in the main Android settings, so I have no idea. Anyone else have the same kind of issues like me?
To note, I've already factory resetted my phone several times, cleaned out the data, caches, etc and still no use. I am rooted though, but I doubt that should make a huge difference, right? And right now, I'm not using Xposed framework, but before when I first noticed the issues, I was. Thanks in advance!
Taking a longshot here...but have you updated that Samsung Push Service app through the Play Store (and all other apps for that matter)?
raynan said:
Taking a longshot here...but have you updated that Samsung Push Service app through the Play Store (and all other apps for that matter)?
Click to expand...
Click to collapse
Yes, those are all updated.
shadowninja23 said:
Yes, those are all updated.
Click to expand...
Click to collapse
if you used Titatium backup to restore any apps that use push, that could be your issue. I restored facebook, instagram , snapchat etc and the push never works when i restore, you need to clear the app out, and just login new for each push app.
eatonjb said:
if you used Titatium backup to restore any apps that use push, that could be your issue. I restored facebook, instagram , snapchat etc and the push never works when i restore, you need to clear the app out, and just login new for each push app.
Click to expand...
Click to collapse
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Did you ever find a fix for this issue? I'm having the same problem...
shadowninja23 said:
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Click to expand...
Click to collapse
shadowninja23 said:
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Click to expand...
Click to collapse
mnewsome said:
Did you ever find a fix for this issue? I'm having the same problem...
Click to expand...
Click to collapse
Check out TB Restore Fixer on the app store. I noticed that when I did Titanium Backup restore, some of my apps were not working correctly and I couldn't reach certain parts of my storage, etc. After I ran it, it seemed to have straightened everything out. (Requires root, of course)
Hope this fixes your problems!
Same problem
I first started having this issue a week ago. I checked all the setting, factory reset, and I ended up switching out the Galaxy 5 through Sprint yesterday. E-mails and FB messenger app was working on data while I was driving home and I thought the problem was fixed. I reinstalled all the apps I was using and over night let the phone charge. When I woke up this morning I noticed two of the folders I made were removed and a widget for S Health replaced the folders spot. Thinking nothing of it I removed the widget and made it to work this morning to find out I had 3 e-mails waiting, a notification on facebook, and another message through FB messenger that did not come through this morning. I am receieving notifications if im on wifi but not through the data now and this is a new phone. I think this may have something to the 4.4.4 release but this is bugging me. Any new suggestions?
I have seen issues with sprint where phone calls are fine but data wont work in certain areas of the city unless you turn data roaming on it apears that the signals are ok for voice but not for data in thoes areas
Sent from my SAMSUNG-SM-G900A using Tapatalk
Data roaming is checked on, I did go in today and saw a roaming guard on data and turned it off but nothing yet. It's been two months and my push notifications are still not working. Figure I'd come here and bump again.
Im having same issue looks like no one has a solution for this... I get all my notifications while im on wifi but soon as im on data i stop getting some notifications. Very frustrating.
I have a HTC One M7 with the Venom rom installed and it seems to be causing an issue with my phone calls. Whenever i try to answer a phone call i cannot hear anything on the other end. I can fix this by rebooting my phone but i would rather not do that for every phone call. Any suggestions on what i can do?
howlinbarbarian said:
I have a HTC One M7 with the Venom rom installed and it seems to be causing an issue with my phone calls. Whenever i try to answer a phone call i cannot hear anything on the other end. I can fix this by rebooting my phone but i would rather not do that for every phone call. Any suggestions on what i can do?
Click to expand...
Click to collapse
There were a lot of users experiencing this very problem recently. And the cause seemed to be something to do with the latest round of Google app updates.
Many successfully fixed this problem by clearing app caches for Google Play Services and Google Services Framework.
Go to Settings> Apps then move to the All tab. Find Google Play Services and Google Services Framework and clear cache and data for these two apps then reboot. :fingers-crossed:
Danny201281 said:
There were a lot of users experiencing this very problem recently. And the cause seemed to be something to do with the latest round of Google app updates.
Many successfully fixed this problem by clearing app caches for Google Play Services and Google Services Framework.
Go to Settings> Apps then move to the All tab. Find Google Play Services and Google Services Framework and clear cache and data for these two apps then reboot. :fingers-crossed:
Click to expand...
Click to collapse
Awesome I will give this a shot and see if it works. Thanks for the tip.
Is there any issue with it. I'm using stock note 8 and when I try download or update an app it takes long time. Any ideas. Thanks for your help
Can anyone help
Mohanned85 said:
Can anyone help
Click to expand...
Click to collapse
Your issues with Play store, reminds me of 2 x similar incidents, i had with my old Note devices.
Think it was Note 3 and my Note 4. Not sure.
Unfortunately It was a few years back!
eg.
When i tried to download, an apps update etc and
app size was eg 2mb or 5 mb.. etc I struggled to download.Very frustrating!
Eventually after a week or 2, maybe 3.
i was able to pinpoint
the the "suspect"
(Unfortunately i cannot remember clearly ,
but it was either, that i had sideloaded
wrong updated version of Play services apk
(Cleaning Play services cache did not help.)
or it was an Xposed /Xposed model.
(So phone was also rooted)
Anyway ,
i then decided to factory reset and Playstore
was working fine again.
Bottom line is
you can either look for the "suspect"?
causing this.
( I know there was a few threads about similar issues with Playstore, on XDA... way back then ! )
or save yourself from the frustration it's causing?
and try a "clean" Factory reset.!
Good luck
Have you tried cleaing the cache data in the internal storage? That usually helps with this sorta issue.
Tried that not working in either what you said
Mohanned85 said:
Is there any issue with it. I'm using stock note 8 and when I try download or update an app it takes long time. Any ideas. Thanks for your help
Click to expand...
Click to collapse
Is it on wifi or data?
Reset router modem.
Do other apps lag like YouTube or Netflix.
Download speed bad in your area.
Uninstall GP updates and try to reinstall them or apk from web.
Is updating apps through wifi only ?
Clear out all pending updates and restart device.
Do you have another device or friends to see if it's the same problem on theirs too for your region.
Try a different proxy.
Just throwing some ideas around!!
Go into your Google settings and see if you have it to update using wifi only I personally always turn auto updates off.. I had this problem with my Note 8 when I 1st got it. How I fixed it was I went into settings and went to apps and cleared the cache and data on Google play services and playstore and foreclosed them and then went to accounts and removed my Google account and restarted my phone.. when my phone rebooted I went to the playstore and had to login fresh again and that fixed the problem.
I fixed it by factory resetting phone. Thankfully I backed it all up
Hi everybody,
following an update of my smartphone today via OTA, google play and youtube no longer works. Do you have any idea where it might come from?
FYI, a few weeks ago I deactivated a good number of applications via ADB but I had no problem so far.
Hi tomtom34,
Have you tried setting your timezone and date manually? Sometimes this can help. I just got the update but have not encountered any issues yet.
tomtom34 said:
Hi everybody,
following an update of my smartphone today via OTA, google play and youtube no longer works. Do you have any idea where it might come from?
FYI, a few weeks ago I deactivated a good number of applications via ADB but I had no problem so far.
Click to expand...
Click to collapse
I've noticed this too! I had to put back com.vivo.pem for it to work, but it seems to work if you do manual sync of google account, clear google play cache, reboot 2 times then open google play and wait a few moments, then it springs back into life and with com.vivo.pem disabled (the way we like it).
Strange, I know, happened again today after another nighly update.
DJorgio said:
I've noticed this too! I had to put back com.vivo.pem for it to work, but it seems to work if you do manual sync of google account, clear google play cache, reboot 2 times then open google play and wait a few moments, then it springs back into life and with com.vivo.pem disabled (the way we like it).
Strange, I know, happened again today after another nighly update.
Click to expand...
Click to collapse
Annoyingly, all google apps stopped working for me again today after it ha been working for a while. Had to activate com.vivo.pem, restart phone (and deactivated pem again as we want it) and the google apps work again, will see for how long this time...
pwnedphone said:
Annoyingly, all google apps stopped working for me again today after it ha been working for a while. Had to activate com.vivo.pem, restart phone (and deactivated pem again as we want it) and the google apps work again, will see for how long this time...
Click to expand...
Click to collapse
Google seems to have settled down but since updating to OceanOs notifications are much worse. I had working before (not perfectly) WhatsApp and FB Msg notifications but it seems even with pem removed, app permissions set and batt optimisation for apps set it is still deciding to close apps.
Perhaps it's iManager? (We cant disable that now) or whatever app tells us it's closed this.. or blocked pop-ups from that.. But I feel that is prob iManager.
Is there a specific reason vivo app should be removed?
DJorgio said:
Google seems to have settled down but since updating to OceanOs notifications are much worse. I had working before (not perfectly) WhatsApp and FB Msg notifications but it seems even with pem removed, app permissions set and batt optimisation for apps set it is still deciding to close apps.
Perhaps it's iManager? (We cant disable that now) or whatever app tells us it's closed this.. or blocked pop-ups from that.. But I feel that is prob iManager.
Click to expand...
Click to collapse
Notifications working ok now, I had not realised the basic notification setting in the app(s) were set to none (No chat notification at all) So many settings.... anyway, wasn't an OceanOS issue.
DJorgio said:
Notifications working ok now, I had not realised the basic notification setting in the app(s) were set to none (No chat notification at all) So many settings.... anyway, wasn't an OceanOS issue.
Click to expand...
Click to collapse
@pwnedphone GMS stopped working again, now I cant get GMS without PEM installed
I used the uninstall cmd on PEM (vs disable) and GMS remained on (even after a few reboots), hoping it stays that way. Notifications appear to be working again.
DJorgio said:
I used the uninstall cmd on PEM (vs disable) and GMS remained on (even after a few reboots), hoping it stays that way. Notifications appear to be working again.
Click to expand...
Click to collapse
Okay, thank you for the info. Google apps (and notifications) have been working for me since the last disabling of PEM, but i haven't dared to restart the phone since then...
Did you ever experienced google disconnection after firmware update: I mean after an official update (2 in this month) Google Play Services seem to "freeze" (no notifications from apps) and if I try to disconnect my Google account I cannot login again for a variable period of time (Google server unreachable).