Updated my phone to the latest update. I was looking forward to volte and simultaneous voice and data. Now my external speaker doesn't work right. When I'm on a phone call speakerphone doesn't work and the alarm sound cuts in and out. The odd thing is when I play songs off of Spotify the external speaker is fine. Has anyone else seen this issue since they took the new ota?
I've noticed that when I'm on a voice call the speaker has a lot of static noise when the volume is all the way up. When I turn the volume down or put it on speaker however, it sounds perfectly normal.
Yeah I have that same behavior as well. I still can't get the alarm to have sound. My phone just vibrates. No one else is having sounds issues after the OTA?
I had to turn off HD voice.
My volume is fine, but my volume up button rarely works. I have to go into settings to turn my sound up. Down is fine.
for all of you having issues try doing a FDR.
My alarm works fine but I'm using Zedge for my ring tones and notifications. Don't know if that has anything to do with it. What I little I have had HD voice switched on I get the same static noise in my speaker at full volume, no static with HD voice off. I agree with the_rooter about HD voice.
Posted by the the_rooter in the tread I started.
"to me it feels like advance calling is still in alpha stage. I have it off right now till i see it gets better"
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
So voice sounds great over car Bluetooth after update but earpiece on phone sounds like crap. Anyone else have this issue? Does the FDR fix the issue?
audiv8 said:
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
Click to expand...
Click to collapse
Just wondered if you received replacement phone. I just activated advanced calling last night and now my calls have static background noise.
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Click to expand...
Click to collapse
Glitch in advanced calling, period. I doubt its phone specific.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
Click to expand...
Click to collapse
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This fixed the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, both are important to solve the problem.
Click to expand...
Click to collapse
I can't understand how a new phone would help anything. What's the difference between that phone and my phone? Is it a different build? Maybe a new SIM card and a full wipe?
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This is the first update that was released for advance calling and honestly it's still in the alpha stage. The service is buggy. It's not the phone. Why go talk to verizon when you can go directly to the source. Motorola....they are the ones that know the answer and they would give the same one you get here.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
Click to expand...
Click to collapse
adrynalyne said:
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
Click to expand...
Click to collapse
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Yensid eno said:
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Click to expand...
Click to collapse
Go look at any Verizon VoLTE device and they all have the same complaint: poor quality unless an HD call.
It is not Turbo specific, no matter how much you want to believe that. I've done the tech support thing; they usually rely on guesswork and scripts unless you get in contact with someone not on the frontline--which you did not.
The turbo is a very popular device with Verizon right now, I am not shocked that others have called about this. What you are seeing is a result of popularity, because other VoLTE devices on Verizon also have this issue, indicating a more likely network issue. Either its a network issue or everyone with a VoLTE phone on Verizon keeps making the same mistake in their firmware. In that HD calling sounds great, I don't think its the devices at all.
Update. Holding my phone in landscape mode and pressing the speaker location with my thumb would cause the speaker to turn on and off. Good to know its the hardware. The new phone has since fixed the issue.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Click to expand...
Click to collapse
When I was on the phone with Verizon they mention this as a know issue and that it would be fixed with an upcoming update. The advice I got was to just turn off HD Voice and wait for the update.
Support had me clear cache after turning off HD Voice.
I know other phones aside frone the Turbo have the sound problem if they have downloaded Advanced Calling and have HD sound turned on. The additiinal problem for Turbo users is that without the AC turned on we cannot use data while on a call. The technician did not know this to be an issue until i read him the error message that appears when attempting to use data while on the phone with AC off. I leave it off, but frustrating when i need to look up something for someone calling me or when using maps and a call knocks it offline. Oh well, hope for an update sooner rather than later.
Related
I've had an issue twice now where I can't make or answer voice calls. When I answer I get nothing but silence, and the other person says it keeps ringing, and when I call I get nothing but silence (no ring or anything on my end, but it does ring for the person I'm calling.). I updated to the OTA after getting it yesterday, and things seemed to be fixed, but today it is doing it again. I have great signal (both LTE and the older network), IMS registered, and not roaming. Has anyone else had this problem? It is extremely frustrating.
Edit: Texts work, mobile data works, everything except calls.
I've noticed the call quality on 1X has been pretty poor. Also, I've had call roaming pop up a couple of times where I've never had any problems in the past. I haven't experienced exactly what you describe tough. We need VoLTE, and we need it quick.
It's still going today. I'm going to take the phone back to Verizon. Completely unacceptable.
Update: Verizon swapped out two SIMs and still couldn't figure it out. Sending me a brand new one.
Sent from my XT1254
In the last few days I've had at least one dropped call per day on my S6. It doesn't make any difference if my recipient is on a cellphone or landline nor does it matter if I'm in the car on bluetooth or using the handset elsewhere. I did some searches and found others having the same problem, not so much with AT&T (mine) as opposed to Verizon and T-Mobile. Some say a factory reset cured the problem, but I hate to do it unless I have to. Just curious how others on AT&T are faring. My previous S4 never dropped any calls nor did my HTC M7 so I'm thinking it's not a network issue, but something in the phone itself.
I've never had a dropped call in the month I've had the device. I had my chubby cheek hang up on my mom once last week, but that's as close as it gets. My area gets pretty good coverage for att and tmobile though. I've yet to drop a call since joining at&t
My Black Galaxy S6 Edge 64gb module was dropping calls like crazy, and was still within my exchange period so I switched it out. Haven't had any dropped calls since.
Call and connection quality have been stellar for me. Only dropped calls I've had are when going through known dead spots.
Looks like the factory reset fixed it for me so all is good now.
rmc69 said:
Looks like the factory reset fixed it for me so all is good now.
Click to expand...
Click to collapse
Have you had any dropped calls since your last post here? I'm having dropped calls often. I don't think a factory reset will help me because I wiped all data before flashing the rom I'm running. I may try a factory reset from within the settings menu if you haven't had any dropped calls since the 15th.
I've only had a couple dropped calls since then, but my problem now is that sometimes the other caller can't hear me, specially when I'm driving and on bluetooth through the car audio. It can't be the other caller because they were on a stationary, land-line phone. I checked out my mic by making a voice recording so the mic is fine. I just tried unchecking "Enable HD LTE Services" and I'll see what that does and report back. If it were not for the very nice camera, the annoyance of the dropped and muted calls plus the bad battery life would be enough to make me switch this phone. It's got to be a device-specific bug. My HTC M9 is running Android 5.0.2 and is rock solid and never dropped a call. Same with my LG G3. I would send in my S6 for repair, but I'm not sure what they would do. Not only would I get a refurb back, but it might do the same thing. If you've been following the threads, you might have seen that Sprint had to push a special update for it's S6 customers to fix dropped calls. Verizon customers are also having it bad (I'm on AT&T). It can't be all network issues though as like I said, my other devices including an LG G3 have never dropped a call.
Thanks for the response rmc69. I did uncheck the HD lte and it did not help me at all. Let me know if you have a different result. Thank you
The Sprint S6 and S6 Edge have the same problem. I have to turn off the LTE radio all together to have a usable phone. I couldn't send/receive text, I had dropped calls and a very poor signal. Once I turned the LTE radio off, all those problems went away. I realize this is not a fix but it's a workable bandaid for those that are having problems. Good luck to you guys.
Turning off lte did not work for me.
Robert, how did you turn off LTE? By going into the testing mode and changing it from there? Or were you simply referring to unchecking Enhanced LTE Services?
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/samsung-galaxy-s6/518691-any-way-turn-off-lte-data-galaxy-s6-t-version.html
rmc69 said:
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/sa...ay-turn-off-lte-data-galaxy-s6-t-version.html
Click to expand...
Click to collapse
I tried that, it did not work for me.
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
rmc69 said:
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
Yeah that is what I'm afraid of. Every time I go to the at&t store it's a big hassle. Hopefully an update will fix our problems.
@rmc69, is your phone rooted and running a custom rom?
No; pure stock. It's also a 64 GB model. I'm wondering if there is a difference that could affect reception, i.e., is the antenna placement exactly the same. I changed my band to GSM Auto last night removing LTE and so far, I haven't had any dropped calls, but it's too early to tell. The biggest problem I'm having is that sometimes callers cannot hear me, especially in the car using bluetooth.
I am rooted running DennisRom. Yesterday I did a factory reset via the stock recovery and made 4 calls and did not have 1 drop. I'll see how it goes for a few days and report back.
Great! That's encouraging.
Bad news, I just called my wife and the call dropped before she could answer her phone. I think I may give up and get a different phone. I'm loosing hope.
I have been having issues on my S8 (regular stock image from Verizon) since they pushed out an update in January. So far the only way that Verizon has found to fix the issue is to turn off Advanced Calling. This is a crap work around because you then lose the ability to use data (can't use email, internet, calendar, etc). They gave me a new phone, swapped out the sim card, then I spent 1.5 hours on the phone with them trying to resolve it. Still having the issue. My wife is seeing it too. The guys at the verizon store are also seeing it, because as soon as you mention it, they turn off advanced calling. I love the phone otherwise. Is anyone else seeing this? Any fixes?
I had a lot of dropped or missed calls and turned it off. Since then no problems with missed or dropped calls.
It's basically that verizon hosed the advanced calling in the "security" update and we've got to turn it off until they fix it. I spent three hours today chatting with them. I get the Remote Call prompt. All related.
kyderr said:
It's basically that verizon hosed the advanced calling in the "security" update and we've got to turn it off until they fix it. I spent three hours today chatting with them. I get the Remote Call prompt. All related.
Click to expand...
Click to collapse
So just disable it on the phone? Can we still use wifi calling? Thanks
Has any one noticed any issues with call quality? I am getting a noise reduction hiss. Every time the remote caller speaks I hear a background hiss around their voice. Once they stop speaking the background his goes away.
Did not get this on my pixel 6.
Is anyone else experiencing this?
Thanks,
RJR
Not here, tried a lot of calls (i use a lot the phone for work) and nothing, audio quality in-call is perfect. Sometimes those problems are on the other side and not ours. Do you have this with every call?
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
call quality has been superb for me via US Mobile.
No issues here with Cricket Wireless as my carrier.
Call quality has been great on both Tello and SafeLink.
rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
is it one particular caller or multiple?
rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
Its more data efficient to take the "silent" times and actually just transmit silence (a long line of "0"'s).
I've had several calls, and all were crystal clear. So much so I think I'm on a land line. Not sure what network you use, but that may have something to do with it. Also what signal you're using at the time (5G, LTE, Wi-Fi calling, etc).
I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR
rrusek said:
I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR
Click to expand...
Click to collapse
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. i tried on 4g and 3g. it starts hissing in while making the calling sound, that means its something in the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.
AJ205 said:
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. it starts hissing in while making the calling sound, that means its something iin the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.
Click to expand...
Click to collapse
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.
rrusek said:
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.
Click to expand...
Click to collapse
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.
I faced a different kind of issue. Every 2/10 calls i hear some sort of clicking noise In my phone earpiece. It disappears after a few seconds but it happens sometimes. I got scared when it started happening the first few times. I think this issue appeared after the November update. Anyone else faced this?
AJ205 said:
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.
Click to expand...
Click to collapse
I'm not seeing this as a common issue but merely a few users. Support told them to either return the device or get it fixed. Returning after the 15 day period is unfortunate because you'll get sent a refurb. However, if it's noticed before 15 days after receipt then you can return it, get your money back and then buy another new device. I believe the return period for hardware related issues should be at least 30 days but that doesn't seem like it's in the cards. In your case without support I'm not sure there is anything you can do other than get it fixed which is a bummer. My call quality has been stellar as others here have said so I hope you and the OP can get this resolved.
I keeps coming back and im fed up with it and cant find anything related to this online:
When i make call (in and outcoming 5G/WIFI, doesnt matter) the voice on the other side is just fine. But always after 5/10 minutes in the call the other person starts sounding like a robot and is hardly understandable.
Anyone has similar issues, is it modem related? 5G and wifi coverage are just fine. Let me know what i can try or is this just a hardware failure?
In settings, try toggling adaptive sound and/or adaptive network connectivity. Not a problem for me, though.
weinbers said:
In settings, try toggling adaptive sound and/or adaptive network connectivity. Not a problem for me, though.
Click to expand...
Click to collapse
Thanks, will try but dont think this will be it though...
I've had this on more than one Android phone, but they were both Pixel's. 3XL and 7. After about 10 minutes the caller would sound tin based, and/or robotic. I thought it was just the line being messed up, but now maybe it's a Pixel thing? Not sure. The times it happened were with a caller that was using VOIP, so I figured it was a mix between the both of us. When I call real landlines, or other mobile carriers, the calls are always crystal clear.
bobbyphoenix said:
I've had this on more than one Android phone, but they were both Pixel's. 3XL and 7. After about 10 minutes the caller would sound tin based, and/or robotic. I thought it was just the line being messed up, but now maybe it's a Pixel thing? Not sure. The times it happened were with a caller that was using VOIP, so I figured it was a mix between the both of us. When I call real landlines, or other mobile carriers, the calls are always crystal clear.
Click to expand...
Click to collapse
Yes this is the exact thing I encounter. Mostly with a colleague whos on a Samsung and probably also with wifi calling. Never had this issue with all the one pluses I had before the pixel...
Probably wont be Fixed anytime soon since I can't find anything similar online