VZW Moto X hangout issue - X 2014 Q&A, Help & Troubleshooting

I got my Moto X back in October and it seems to be working fine until maybe a couple of weeks ago sending a MMS with Hangouts as text takes quite while a while and sometimes it doesn't send at all.I got a new Sim back in middle of October because sometimes I was getting any calls or if I would call someone they wouldn't get it or texts.Any suggestions so I fix this?

Check your APN's in Hangouts.
If u can switch to the Google Messenger app, do it. I did. Works way better.

Are you sending MMS or Hangout messages? Hangouts and MMS tend to not work well together.

Thanks guys,yeah using Google Messenger and it's awesome!

Related

[Q] Group messaging broken for Verizon Moto X?

I just came from a GSIII and picked up a Verizon Moto X, and I noticed that when someone includes me in a group sms, I don't see the other recipients; it appears as if the sender just sent me a personal text. At first I though it was a bug in Handcent (it's been really buggy lately), but the same thing is happening in the stock messenger. As much as I hated touchwiz on my GSIII, it was nice to be able to recognize when you receive a group text and see who the other recipients are. Is this a bug, or just a "feature" of stock android? Is it fixable? I'm not rooted yet, but will get around to it soon. Thanks.
Read the post wrong and replied.
Sorry
Deleted
Nobody else is having this issue?
Works fine for me. Just make sure u have group mms checked in the message settings for the stock app and or handcent
I am having the same issue. What is odd, is that my girlfriend has a Moto X too (On verizon) and hers works the way it should when she sends/receives a group message. The only difference was she ordered hers a week later and it came with Kitkat, I had to update mine myself.
For both the messaging or hangouts SMS app there is a setting for "Group Messaging". Make sure that's checked.
superm1 said:
For both the messaging or hangouts SMS app there is a setting for "Group Messaging". Make sure that's checked.
Click to expand...
Click to collapse
It has been checked the whole time.

Motorola Connect not working with Hangouts 2.0

I updated to Hangouts 2.0 and have it handling my SMS/MMS messaging and now Motorola Connect no longer notifies me of new messages on my computer(s). It must have relied on the stock Messaging app somehow. Is everyone else experiencing the same loss of functionality when they've updated to Hangouts 2.0? I haven't tried to send an outgoing text message via Motorola Connect so I'm not sure if that still works or not. Hopefully they find a resolution rather soon as Motorola Connect was pretty handy for me while at work.
Motorola Connect probably doesn't have the rights to access the SMS Store/Notifcations directly, therefore relied on a bit version of SMS.
I have never used Motorola Connect, I used the CM MMS Apk then have now started using Hangouts.
You can turn off SMS in Hangouts and continue to use the stock messaging application.
BrokenWall said:
Motorola Connect probably doesn't have the rights to access the SMS Store/Notifcations directly, therefore relied on a bit version of SMS.
I have never used Motorola Connect, I used the CM MMS Apk then have now started using Hangouts.
You can turn off SMS in Hangouts and continue to use the stock messaging application.
Click to expand...
Click to collapse
I'd rather just stick with Hangouts now that I have it. I've turned off Motorola Connect and disabled my stock Messaging app in the meantime. Hangouts works great.
My connect is working with the new Hangouts app. I had to log out of Motorola Connect on both my phone and computer, but it now works.
Yep log out completely then signs back in
MOTO X GSM DEV
How did you guys get hangout 2.0? I saw the play store has the newest version. But my motox does not recognize the update??!! What's going on here?
I downloaded from android police
MOTO X GSM DEV
AndreaCristiano said:
I downloaded from android police
MOTO X GSM DEV
Click to expand...
Click to collapse
Thanks! I was just curious why I cannot download it from the Playstore when it already shows the new version...oh well.
I'm assuming it will soon be rolling out to everyone, just gotta wait I suppose.
Downloaded the latest version of Hangouts APK from Androidpolice. Not able to send receive MMS. Everything else works fine. Anyone else having issues with MMS? I'm on Moto X Verizon stock everything.
EDIT: Nevermind just found this thread. Must be a Verizon issue.
http://forum.xda-developers.com/showthread.php?t=2516172
joelp228 said:
Downloaded the latest version of Hangouts APK from Androidpolice. Not able to send receive MMS. Everything else works fine. Anyone else having issues with MMS? I'm on Moto X Verizon stock everything.
EDIT: Nevermind just found this thread. Must be a Verizon issue.
http://forum.xda-developers.com/showthread.php?t=2516172
Click to expand...
Click to collapse
Anyone else get this working? I just got the update for hangouts but Motorola connect doesn't work with it. I unlinked and linked the accounts 3 times but the notifications don't show up. If I refresh connect the messages show up, but notifications don't pop up when I get a message. Anyone have any suggestions?
(muse)ic said:
Anyone else get this working? I just got the update for hangouts but Motorola connect doesn't work with it. I unlinked and linked the accounts 3 times but the notifications don't show up. If I refresh connect the messages show up, but notifications don't pop up when I get a message. Anyone have any suggestions?
Click to expand...
Click to collapse
I'm having the exact same issue with Moto Connect. I figure we have to wait till Motorola comes up with an update to make it compatible with Hangout SMS

MMS on AT&T Not Working

I have a branded and rooted Nexus 6. Everything is working fine. I'm using the default Nxtgenphone APN. No problem with SMS messaging or group messaging as MMS.
I'm trying to send and receive picture MMS. Using the Messenger app, I get a cannot send message; tap to retry. Switching to Hangouts gets me a MMS message cannot be stored.
Anyone have this problem and can offer a solution?
For now. I'll say this problem has gone away. I rebooted and all is well.
MMS not working properly
Had the same problem when i try to send a picture message on my n6 i could receive but cant send them on the android app i installed textra and i could send mms again thats weird
Swap your Sim card , had the same issue on T-Mobile.
I had issues with mms on Straight Talk with AT&T sim. I disabled stock messenger and I installed the CM12 stock messenger which looks practically the same and now mms works with no issues. Here is the link for the direct download. https://docs.google.com/file/d/0B2PiSOTXR691dUpwdjBUcnkxSms/edit

Hangouts not working?

Got my Nexus 6 today. I'm on T-Mobile. I set my hangouts to be my default sms app. No matter who I send a text to, it says error message not sent. If I send a normal hangout message to another hangout user its fine. Is their a known issue with hangouts and 5.0 or something?
Same issues here. I am trying everything. Had issues since day 1, but haven't had time to look into it. Sprint Nexus 6 here.
falcon26 said:
Got my Nexus 6 today. I'm on T-Mobile. I set my hangouts to be my default sms app. No matter who I send a text to, it says error message not sent. If I send a normal hangout message to another hangout user its fine. Is their a known issue with hangouts and 5.0 or something?
Click to expand...
Click to collapse
I do know there was an update for the regular messenger app. Not sure if that's the problem or not but worth a check.
I switched carrier settings from lte to global and all my mms messages just flooded in at once. I can now send pic and group mms in hangouts and still have the same lte signal. Hopefully this solves your issue!
Just following up, my issues returned while i was out last night. I switched to 3g and again received a flood of incoming mms. Its frustrating to say the least.

SMS and MMS issues with BLU Vivo XL on metroPCS

Hello,
I am using a BLU Vivo XL with metroPCS service and I am having a two MMS issues: 1) Every MMS is duplicated, and 2) MMS service is very unreliable over WiFi. Also, I have 1 sms issue where my messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread.
I have updated my APN information to the t-mobile settings. I have had a "phone reset" by a metroPCS CSR over chat. Any ideas on how to rectify these issues?
Similar Problem
I have a similar problem on AT&T. I get duplicate group messages while using google messenger. It only happens with group messages and is fine with normal MMS. Sorry I was unable to help, but you are not alone.
nofunsally said:
Hello,
I am using a BLU Vivo XL with metroPCS service and I am having a two MMS issues: 1) Every MMS is duplicated, and 2) MMS service is very unreliable over WiFi. Also, I have 1 sms issue where my messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread.
I have updated my APN information to the t-mobile settings. I have had a "phone reset" by a metroPCS CSR over chat. Any ideas on how to rectify these issues?
Click to expand...
Click to collapse
I'm trying to use my BLU Vivo XL with Chomp Messenger (AT&T). It seems to work other than it won't play any notification sounds no matter which one I choose. It's not blinking the message led either.
I was having the same issue on T-Mobile, my solution was to go through each contact and make sure there were no spaces in any contact numbers. Example: 1 (123) 456-7890 would give me problems, but 1(123)456-7890 worked just fine.
nofunsally said:
Hello,
I am using a BLU Vivo XL with metroPCS service and I am having a two MMS issues: 1) Every MMS is duplicated, and 2) MMS service is very unreliable over WiFi. Also, I have 1 sms issue where my messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread.
I have updated my APN information to the t-mobile settings. I have had a "phone reset" by a metroPCS CSR over chat. Any ideas on how to rectify these issues?
Click to expand...
Click to collapse
Exactly the same with me on AT&T. Any time someone sends me an MMS, I get 2 pictures instead of just one. Crazy. I also get the issue where I send a SMS, and then when they reply, it starts a new thread instead of appearing in the one I just sent. Weird. Let me know if you figure this out.
I seem to have found the CAUSE of this problem, but I have yet to find a solution. I had the same problem as the OP when receiving MMS. Instead of getting one picture, I would always get 2. No matter who was sending to me. Also, as the OP stated, "messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread."
I remembered that when I got this phone, I replaced the stock messaging app with Google Messenger (I thought the stock messenger was lacking). I had a hunch that the 2 messaging apps were somehow conflicting with each other. So I deleted google messenger and had my daughter send me a picture. Boom. Problem fixed. I received only one picture from her using the stock messenger app. So I re-installed the Google Messenger app from the play store and had her send me the same picture again. This time, I received TWO pictures. I have no idea how to fix this behavior as you cannot "disable" the stock messenger app. I probably could try a different messenger app other than Google Messenger, but that's the one that I like. Anyone have any ideas?
EDIT: I deleted Google Messenger and tried a different messenger just to test, and it worked as it should. So it must me some kind of incompatibility with Google Messenger, and I'm guessing other messenger apps.
xphyle1971 said:
I seem to have found the CAUSE of this problem, but I have yet to find a solution. I had the same problem as the OP when receiving MMS. Instead of getting one picture, I would always get 2. No matter who was sending to me. Also, as the OP stated, "messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread."
I remembered that when I got this phone, I replaced the stock messaging app with Google Messenger (I thought the stock messenger was lacking). I had a hunch that the 2 messaging apps were somehow conflicting with each other. So I deleted google messenger and had my daughter send me a picture. Boom. Problem fixed. I received only one picture from her using the stock messenger app. So I re-installed the Google Messenger app from the play store and had her send me the same picture again. This time, I received TWO pictures. I have no idea how to fix this behavior as you cannot "disable" the stock messenger app. I probably could try a different messenger app other than Google Messenger, but that's the one that I like. Anyone have any ideas?
EDIT: I deleted Google Messenger and tried a different messenger just to test, and it worked as it should. So it must me some kind of incompatibility with Google Messenger, and I'm guessing other messenger apps.
Click to expand...
Click to collapse
Yup, there appears to be a non-stock messenger app problem. Both Google Messenger and Textra were resulting in duplicate MMS.
I saw this thread and thought I would jump on here real quick. My GF also has metro PCS and she keeps trying to swap the default messaging client out with say GO SMS pro. And whenever she gets a new text she doesnt get any audible notifications. And the LED doesnt light up so she has to manually check her phone all the time. Has anyone else experienced that? Have a fix?
cas8180 said:
I saw this thread and thought I would jump on here real quick. My GF also has metro PCS and she keeps trying to swap the default messaging client out with say GO SMS pro. And whenever she gets a new text she doesnt get any audible notifications. And the LED doesnt light up so she has to manually check her phone all the time. Has anyone else experienced that? Have a fix?
Click to expand...
Click to collapse
Swipe down from the status bar, click the little icon on the right, select GO SMS pro, toggle the Set to important notice.
Phone type: Blu Life One X on Android 5.1 (whatever happened to Blu promises for a droid version update? Word of caution: Don't believe Blue marketing 'promises'. Nice phone, but don't buy it unless its the OS you are willing to live with until your next phone)
Ever since google began sending love notes about its texting app becoming obsolete and I began using a different texting app (forget which one), I started having problems with duplicate messages being received. Last night I installed Textra and thought the problem was finally gone. Today while looking at the same texts received during testing last night, I suddenly have duplicate texts from last night for some messages (they were single copies last night). Really bizarre. I have also noticed that with Textra, the double text replies seem to now be only with my group texts.
Reading various threads, I became suspicious that maybe something in the Google contact phone numbers has become corrupted. Sure enough, some of the group contact phone numbers could no longer be easily edited. I messed around with the suspect contact information until I could edit the phone number to its simplest form (from +1 (123) 345-7890 changed to 123-456-7890). Seems to be working now. Will need another day to see if the texting acts up once again.
Now to figure out what is corrupting my Google contact information...
it's the 6.0 marshmallow update ..my Blu Vivo was just fine until i updated my phone i suggest you factory reset your phone.

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