[Q] Unable to mount storage to laptop - Nexus 6 Q&A, Help & Troubleshooting

This one seems to be more of a Windows problem than an issue with the Nexus, so a Mod can feel free to move this if it's miscategorized.
I just got my Nexus 6 today and I'm currently trying to get everything set up. I consolidated the files between my Internal and External storage from my HTC One M8 earlier into a folder on my laptop (including SMS and Titanium Backups), with the plan to just dump everything into the Nexus internal storage. When I plug the phone into my primary laptop, I get the notification that the "Google Nexus ADB" software installed successfully, and the battery charges. However, it doesn't mount the storage, even when I play with the USB mount settings.
It's likely an issue just with my primary laptop, because I tried plugging the Nexus into both my work laptop and my desktop computer, and the storage mounted on both of them fine. Any suggestions on how to fix this? For the time being, I'm re-copying the files onto my desktop, but I would like to get this resolved for the future.
FYI, I'm running Windows 7 on all 3 of the aforementioned machines.
Thanks in advance.

Did you install the latest Google Drivers for the Nexus? There was an update to the drivers in the Android SDK.
http://developer.android.com/sdk/win-usb.html

stevetrooper said:
Did you install the latest Google Drivers for the Nexus? There was an update to the drivers in the Android SDK.
http://developer.android.com/sdk/win-usb.html
Click to expand...
Click to collapse
I didn't update the drivers on any of my computers but the phone mounted fine on 2 of them. I'll give this a try later tonight or tomorrow, though and see if that resolves it for the problem computer. Thanks!

Related

Nexus One Mass Storrage Windows 7 64 Bit

I've been having trouble getting my nexus one to work as a mass storage device. I will mount sd and then it unmounts on its on. Tried on 32 bit system and it worked perfect. I can mount in recovery fine and i can use adb fine but not mass storage. I tried installing the drivers on here for 64 bit and it works for a little but if i restart my phone it starts unmounting and i have to reinstall drivers. i also tried installing pdanet and it works but same issue after restarting phone. any help would be appreciated
i've had no issues on win7 64bit mounting it, ive only done it once though, i prefer adb or i ftp files from pc to phone.
Using Win7 64bit here too....no probs...hmm..
Same here using Windows 7 64 bit no problems to report. I copied 3 gig music at one time to the SD and it worked fine.
I had the same problems.
The only way I could get it back to mounting again (and the not-mounting problem hasn't returned) was to:
1) Go into 'Devices and Printers'. (Start Button/'Devices and Printers'
2) Right Click on Nexus One and eject.
3) Disconnect usb cable and reconnect and then try to mount from N1 again...
I was thinking that the problem probably started because of my network mounts and then my usb hub on my monitor with all the card reader options as well. I think my drive letters got a little conflicted.
I had to fixed all that first in the Disk Management.
Hope that helps. I was really frustrated with not being able to mount the last couple of days.
Using Win7 64bit here and no issues. Mounted a few times to transfer music and pics.
i have no idea whats wrong. it works fine on my 32bit laptop. mass storage works in recovery. Its confusing
Manually seek and install driver?
I couldn't get it to work on windows 7 pro 64bit with administrator rights. With a user without admin rights, it worked fine!
I already tried manually installing and i have admin rights on windows 7 64 bit ultimate
there are 2 drivers you have to install from the androidsdk. device drivers and usb drivers. install through devmgmt.msc, browse to correct folders in android sdk to install.
You don't need the device drivers to use mass storage. You just need the usb drivers, which should have installed when you first plugged the phone in.
Have you got the Intel Matrix Storage Manager driver installed on your pc?
I have the exact same issue with win 7 64bit home premium. No problem on winxp 32 at work. Also no problems with my ubuntu 64 bit set up. It also works fine in recovery mode.
a long time ago I called HTC about this, because it happened right after I got the phone in January and the official HTC response was, 64 bit os's are not supported!
I had the same issue. It all basically came down to not "safely removing" the storage before unplugging.
Did your computer flag the micro SD card as not safely removed and does it want to scan it for errors when you plug it in? This was happening to me. Apparantly Nexus was somehow choking on the attempt to "repair" and it simply unmounted the card. One day I took the card out of my Nexus, put it into a card reader and let Windows check it for errors. After that, I didn't experience any auto-unmounting anymore.
Actually I'm lying
Another problem was the underpowered USB hub which I use. If you use a hub, try connecting directly to your PC.
Ironically, since flashing back to stock rom (just fiddling around cos I was bored ) I've just had this issue of Win7 64bit not being able to recognise/access the sd card of my N1. Here's how I fixed it:
1. Plug phone into PC.
2. Turn on USB storage from dropdown menu on phone.
3. Go to Device Manager in Windows.
4. Find 'Android Phone' in Device Manager.
5. Right-click and choose 'Update Driver Software'.
6. Choose the 'Browse my computer for driver software' option.
7. Choose 'Let me pick from a list of device drivers on my computer' option.
8. You'll now see 'Android ADB device' and 'USB Mass Storage Device'. Choose the latter and click next.
Windows should reinstall the mass storage driver and the sd card should mount in windows.
If you haven't installed Android SDK in the past then you'll not have an 'Android Phone' in device manager. In this case look in the 'Universal Serial Bus Controllers and follow 5-8 above but right-clicking 'USB Mass Storage Device' instead.
Note: I'd done a format of my sd card before plugging in the phone so if the method doesn't work try that (assuming you've nothing on there that you want to keep).
^ that's what i was trying to say

Internal SD card failing after 2.2 Rogers update?

Im having issues with the internal SD card after the update. So is Dennishwc
http://forum.xda-developers.com/showpost.php?p=10484065&postcount=1057
Via Windows 7 64 "Error 0x80070057:The parameter is incorrect 'for file copy and 'The file is too large for the destination file system' when I try to make a folders.
When I try to format in Windows, it shows capacity only as 2.19GB rather than 13gb or whatever it should be. Same occurs on a Win XP laptop I tried, but explanation of the errors are more general but seem to be the same.
Seems it might be this issue that 2.2 caused for the SGS Vibrant ?
http://forum.xda-developers.com/showthread.php?t=860328
http://forum.xda-developers.com/showthread.php?t=846384
Could just be the SD card failing unrelated to the update, but I have no idea. Seems I can copy to an external SD, and then copy via the phone to the internal SD. Odd.
I have tried format via Windows, which resulted in 2.19gb size, but phone reboot reset it to 13gb. Format via phone did not resolve either.
Any fix that will work? or is it borked.
I'll repost my question here.
Did you try the "format internal-sd" from CWM recovery ?
No, Im new-ish to Android so I dont know all the apps to use yet, but have done phone hacking for years on Palm and iOS.
Seems CWM Recovery is a desktop app? I will try when Im off work.
rye&ginger said:
No, Im new-ish to Android so I dont know all the apps to use yet, but have done phone hacking for years on Palm and iOS.
Seems CWM Recovery is a desktop app? I will try when Im off work.
Click to expand...
Click to collapse
Download Rom Manager from the market and run it. Click on install clockworkmod recovery. Then you can reboot into recovery. Please see the clockworkmod thread for more info
Sent from my SGH-I897 using XDA App
Don't forget to root first. I had a pain rooting this JL1. I spent 20 minutes playing with JL1 and I couldn't stand the lagginess. I'm sure lagfix would've helped, but I just went to a custom ROM instead.
Tried superoneclick only once and I'm rooted even went as far as unlocking it. Also, my phone isn't affected by the sd card bug. I can transfer files bigger than 2.19 Gb and it's showing the full size in Windows. Froyo runs flawless so far even though it's still not clear whether it's official or not.
Hmm, that's an odd one indeed.
Curious - I took a look at the 2 threads that Rye pointed out and one seems to be about external sd issues and the other about the mounting issues with 2.2 vibrant kernels. Doesn't seem like the problem you are having is either one of those... Could be but didn't seem that way upon review.
Did you happen to try and restore any backup after upgrading to 2.2 or anything? Can't imagine what would cause it but seems like it's getting mounted strangely or something... Surprised that a format internal sd wouldn't fix it in recovery...
Second question - what Samsung drivers / driver pack are you using on your Windows 7 x64 install? Wondering if the driver is failing to recognize the file system type and is causing Windows to treat it as a file system that shouldn't accept a file larger than 2+GB...
I havent noticed any problems with the size of the file. What happened with mine is that i transfered a couple of movies (about 3 or so) and then transfered about 4 gigs of music. halfway through the music it started giving me the error. after that, even transferring individual mp3 or pictures would result in an error. The internal sd card showed up on my computer as having 8gig free. after that i ran the check disk (by right clicking, going to properties then tools). my computer found errors and corrected them. after that, the internal sd card showed up as only having like less than a hundred mb left
Riker2k, not sure if the drivers for Windows are the issue. I think I installed some drivers called SGH-i897_Captivate_USB_Drivers_5_02_0_2 that I got from the Samsung website, but I also just installed Kies to get the 2.2 update.
On the XP laptop, I was just using mass storage so it must have been generic drivers that were already on it.
To be clear, its usually shows as correct size in Windows explorer, but when I go to the format utility in Windows, it shows 2.19gb.
Im about to do the CWM recovery format and will post the results.
If you are using the Rogers 2.2 update with no kernel modifications then the CWM will not work for you.
The Froyo kernel from Samsung comes with Recovery 3e which RomManager can not replace for 2e as 3e requires digitally signed packages.
consider (i have not tried):
- root device
- adb shell
- su
- backup any files you need on /sdcard to /sdcard/external_sd
- use the format commands to re-format /sdcard
-- probably mkfs.vfat or the like.
rye&ginger said:
Riker2k, not sure if the drivers for Windows are the issue. I think I installed some drivers called SGH-i897_Captivate_USB_Drivers_5_02_0_2 that I got from the Samsung website, but I also just installed Kies to get the 2.2 update.
On the XP laptop, I was just using mass storage so it must have been generic drivers that were already on it.
To be clear, its usually shows as correct size in Windows explorer, but when I go to the format utility in Windows, it shows 2.19GB.
Im about to do the CWM recovery format and will post the results.
Click to expand...
Click to collapse
Yea, really not sure if the drivers are a problem or not. When I checked mine, running the Rogers 2.2, it shows the same as what yours does in the format utility - 2.19GB. That is odd because it seems to set the filesystem type as FAT32 which can easily handle the 13.0GB size of the volume. The properties in Windows show 13.0GB w/ about 11.0GB on my disk that is available...
Regardless, I would be hesitant to format or repair that disk within Windows. Who knows if there is something within Android that is put there as a translation layer that maybe Windows isn't seeing / reading correctly through the driver, etc. I'm sure someone does know but I'm not that guy so if anyone call fill in the details...
And, after just testing on my own system... bang, same issue trying to copy a 900MB file to it... Hmm, this just got interesting.
Going to check a couple of other things, will post result.
I had this exact same issue. The only fix for it that I could find was to do a complete restore of the stock rom. Oh well, nice to have a fresh phone.
Hmm, this is not a fun problem.
Just tested formatting the volume - from within the running phone only, mind you - and the result is strange. After copying everything from my SD card to my computer, with no issues, I unmounted the USB, formatted the card through the settings / sd card storage menu / format internal sd card. Took about 30 seconds after which point I reconnected the device, windows picked it up and I mounted it, recopied about 2GB worth of data to the card with no issues at all. Added an additional 500MB file to it with no issues. Disconnected the device from within windows using the safe removal tray tool, turned off usb connection on the device and then unplugged it. Remount the usb device and windows sees it no issues but I can't copy a single item or create a folder on it. Exact same errors as what Rye described and I encountered the first time.
So, seems like after a fresh format the sd card can be mounted in windows, ONCE, and then all hell breaks loose.
Why??? Will keep testing but looking like I need to move back to my previous di11igaf's ROM. Can't work like this...
Interested in what you find, Rye.
Oh btw, i am able to transfer files with no problems if i connect to the pc in media player mode. I have problems when i am in mass storage and kies connect modes
Riker2k, good stuff. I have no news, Im stuck where I am unless I swap the kernel it seems as I cant use CMW Recovery to format.
This is over my head, so I will for now probably just do a format, load up the card via Windows, and then use the external card to slowly add items when I want to and transfer over to the internal through the handheld. Ghetto. Either our Sd cards will get worse and die, or more people will have issues and it will get patched I guess?
Dennishwc, I will try media player mode but I think it did nothing when I connected that way the other day. I didnt mess with it much though. I need mass storage to use iSyncr app though, but there is a wi-fi add-on that may help me avoid that.
Well I just tried the format and dump a lot of stuff via Windows idea, and it only did about 2.2gb before the error stopped the fun. It did this twice, so this is is EXACTLY at the 2.19gb capacity that Windows is seeing in the format utility. So, I do have some news.
Again, this is over my head as to what to do next.
Has anyone tried moving files over via adb and see if you hit a 2.19GB limit?
I am having the same issue when copy files while connected in USB Mass Storage Mode (consistent).
On the plus side, I also tried connecting in USB Kies Mode, and I have yet to see this error. Copying is slower; but, it seems to work.
This could be a workaround for folks getting the error in Mass Storage Mode.
I am running Rogers 2.2 (all stock) and rooted with SuperOneClick.
i'm having the exact same problem. if i pick "mass storage" i can't copy anything over hte internal sd card, but if i use "media play" option, i can do it without any problem. i guess that's a temporary solution
i'm having the same problem, though the size and free space of the internal storage shows up correctly in my system.
i can also copy files no problem to the external SD when in mass storage mode.

[Q] Can't get access to removable disc on my HTC's

Hi I have some really strange problems with accessing my 16 GB SD-card from my PC.
First of all the SD is OK. I can see how much space is used on it in HTC Sync, I can browse the files with Astro and Read/Write to it.
However I can not for the life of me figure out how to access my SD car from my pc. I plug the phone into my pc and choose disc drive. The SD then pops up as a removable disc in MY Computer, it does not say how much space is available or how much I've used. When i try to click on it it says "Please insert a disk into Removable Disc(Q"
When I go to Device manager and click properties on HTC Android Phone USB Device it says that the driver is from Microsoft(?) and that the driver Version is 6.1.7600.16385(?)
I figured something happened here and removed the driver, rebooted and plugged in the SD-card that came with the phone into the phone figuring I would install the drivers from the SD, however the Microsoft driver automatically installs itself again and I'm stuck in a loop.
I've also tried my HTC Desire, my HTC Hero and my girlfriends HTC Wildfire same problem.
Any tips on how to fix this? I got some save games etc on another HTC I got (HTC Desire) that I really want to copy to my Incredible S.
do you have an ext(2-4) partition on it ? This can cause it. Otherwise try to pull it trough adb (or share through dropbox or alike). And than reformat it. Sometimes it gives weird results in windows and the main fix i found here is to copy it a different way and format it again.
No ext(2-3) partition on it. I'm starting to thing it's my pc since it's the same problem on 4 phones :/
Than it probably is your driver or something... have you tried a linux live cd or something to see if it works? With that computer problem i cannot help you, perhaps someone else
o yeah, maybe try a different usb port sometimes that works...
It's definitively my drivers. Tried it on my older laptop (travel-only pc) and it worked like a charm there, now I just have to find out how to get the correct drivers to work on my computer since it didn't work last time
Reinstall htc sync, replug the phone.
If that don't work, try updating your driver manually, driver should be known
You can also alter the Android Google usb driver (adb) to work with the incredible s. But I'm not going to explain that when typing on my phone hh.
Sent from my HTC Incredible S using XDA App
randomher0 said:
Hi I have some really strange problems with accessing my 16 GB SD-card from my PC.
First of all the SD is OK. I can see how much space is used on it in HTC Sync, I can browse the files with Astro and Read/Write to it.
However I can not for the life of me figure out how to access my SD car from my pc. I plug the phone into my pc and choose disc drive. The SD then pops up as a removable disc in MY Computer, it does not say how much space is available or how much I've used. When i try to click on it it says "Please insert a disk into Removable Disc(Q"
When I go to Device manager and click properties on HTC Android Phone USB Device it says that the driver is from Microsoft(?) and that the driver Version is 6.1.7600.16385(?)
I figured something happened here and removed the driver, rebooted and plugged in the SD-card that came with the phone into the phone figuring I would install the drivers from the SD, however the Microsoft driver automatically installs itself again and I'm stuck in a loop.
I've also tried my HTC Desire, my HTC Hero and my girlfriends HTC Wildfire same problem.
Any tips on how to fix this? I got some save games etc on another HTC I got (HTC Desire) that I really want to copy to my Incredible S.
Click to expand...
Click to collapse
Uninstall HTC Sync and use the generic windows driver..... it will detect as a memory drive.... or use Linux enviornment to use ur memory card as a usb drive if u have problems with windows.... !!!
It works like charm on linux... i use linux so its rather easy... plug and play... no unnecessary sync problems

[Q] CM7 USB storage issue

Hello,
recently I flash my O2x with stable CM7 and from then I have issue with usb mounting. I plug the usb on the pc and a USB composite device appears with problem (device can't start). This happens also if enable/disable usb debugging or press the button for the usb storage support. I have try the 173 nightly same thing. To be sure that there is no problem with the pc I have try it on 2 different laptops.
Also to be sure that is CM7 issue and not my mobile I have restore a backup with the stock rom and everything works perfect.
Do we have any idea what is the problem?
Have you installed an LG Mobile driver pack?
in 2 from the 3 pc was installed (the third one is from a friend that has a LG laptop(!) and HTC phone)
I have a similar problem with CM7. I flashed first with NB 157 and now I'm with the latest one but I've never figured how to mount the phone as a usb storage. I use the default CM mounting points. SD card is mounted as /sdcard and internal is /emmc titanium backup, rom manager and all other software works fine with the sdcard, but every time I try to mount it as storage the windows popup that the USB Device cannot be recognized. I've installed the latest drivers from LG'w website. Also I've tried on 2 different PC's both with windows 7 but no luck. Also I've read somewhere in the forums that Dual Mount SD Widget can mount the SD card, i purchased it from the market but it doesn't work.
This is generally an issue with cm7 based roms. It's only reported on Windows and I haven't seen this problem in Linux.
If you have CWM, use it to mount your disk from recovery
Thank you for the tip but I've tried mounting usb storage in recovery and it doesn't work on Windows 7 64 bit. Also I've reinstalled the LG drivers but no luck so far.
Actually in recovery the OS recognize the phone and installs about 4-5 drivers including the Mass Storage one. Unfortunately there is one unidentified device in a list and when it fail to recognize it doesn't mount the phone as storage.
jazzymc said:
Thank you for the tip but I've tried mounting usb storage in recovery and it doesn't work on Windows 7 64 bit. Also I've reinstalled the LG drivers but no luck so far.
Actually in recovery the OS recognize the phone and installs about 4-5 drivers including the Mass Storage one. Unfortunately there is one unidentified device in a list and when it fail to recognize it doesn't mount the phone as storage.
Click to expand...
Click to collapse
I'm thinking this is a driver issue. Any chance of getting your hands on a linux?
Anyway, CWM mount works for me in win7_64. It's weird why it doesn't on your setup. I've read of USB tethering issues on GB roms like cm7, but not on stock-based GB roms. Could be a driver issue fixed deep within the kernel to work on the specific board.
Try using topogigi's or paul's rom. USB mount works on both.
I've tried it on Ubuntu and it works like charm. Actually both emmc and sdcard are recognized and mounted as separate flash drives.
I'm seeing some mounting fixes in here: http://cm-nightlies.appspot.com/?device=p990
This might fix mount problems on next latest release. Haven't tried it yet though. You might want to check the kang thread if someone built from the latest sources
What do you mean on next release? Everything you see there is in #177
Rusty! said:
What do you mean on next release? Everything you see there is in #177
Click to expand...
Click to collapse
My bad. I meant the next nightly release at the time of my post above. I'm now on nightly_177 but haven't tried mount on Windows. Works as always in Linux
I can confirm that cm7.1 stable through 177 the usb mounting doesn't work under windows but only under linux.
Does anyone know where i can put it as a bug?
Its working for me, had a problem when I tried it first, after that, power cycle phone, reinstalled the SD card and after that everything worked...it might be also that I reinstalled the LG drivers yesterday before doing this.
doctoralex said:
I can confirm that cm7.1 stable through 177 the usb mounting doesn't work under windows but only under linux.
Does anyone know where i can put it as a bug?
Click to expand...
Click to collapse
It's a difficult one, as it doesn't affect everyone. My USB mounting is still fine.
For what it's worth, I'm using LG United Mobile Driver v3.4

Internal Memory and Memory Card not showing up on the computer

Hello guys,
I had CM7 running for a while because of its stability. However, I have used CM9 as well for a long time on my P990. Today, I was planning to revert back to CM9 and connected the phone to the computer but the internal memory nor the memory card shows up in my computer. I tried two different laptops and also reflashed cm7 which was already present in my memory card. Still no luck.
When I connect the phone, I get the bell, alert or whatever you want to call it from windows that it has detected that a usb device has connected. Though nothing shows up in my computer. USB Debugging is switched on. And I also press the notification on the phone which should allow me to transfer files between phone and computer.
Im out of ideas, please help.
Re-install the LG USB drivers, found here in the developers section.
I had the same problem when I flashed my phone and everytime I changed roms, I would have to install the drivers again.
korgndm said:
Re-install the LG USB drivers, found here in the developers section.
I had the same problem when I flashed my phone and everytime I changed roms, I would have to install the drivers again.
Click to expand...
Click to collapse
And if reinstalling the drivers does not help for whatever reason, and if all that you're trying to do is to push the CM9 rom files from your PC to the SD on your phone, then try following the tip from XDA-TV using SSHDroid. It worked well for me.
http://youtu.be/UI70UYug_zQ
The example in the video is with a Ubuntu machine, but you can follow the same steps for using PC with Putty and WinSCP.
And I haven't tried this, but another alternative is using adbwireless available through Play:
https://play.google.com/store/apps/...reless&feature=nav_result#?t=W251bGwsMSwyLDNd

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