[Q] Tech support community??? - Off-topic

Hey guys.
I just started a tech support job at a major domain hosting company. I was wondering if anyone knew of an online community/forum for the tech support industry. I can't seem to come across one . This is my first job in this industry and want/need all of the resources I can get to be a well knowledgeable professional who can do nothing but grow. Any and all help would be much appreciated.
Thanks !

agginayr said:
Hey guys.
I just started a tech support job at a major domain hosting company. I was wondering if anyone knew of an online community/forum for the tech support industry. I can't seem to come across one . This is my first job in this industry and want/need all of the resources I can get to be a well knowledgeable professional who can do nothing but grow. Any and all help would be much appreciated.
Thanks !
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I'd highly recommend looking for a site that's part of Stack Exchange. I often use Stack Overflow and it's pretty much invaluable to me as a software developer. I tend to answer more than ask, but it's still nice to know there are people around that know more than me and can help out, especially when it's a new area that I'm working in.
http://stackexchange.com/
Have a root around and see what sites they have available. I don't know exactly what area you're looking for, but a 30 second browse found me this...
http://serverfault.com/
It's a network server forum, so not specific to your needs, but there would certainly be some overlap.
Have a root through. I'm sure you'll find some good sites on there

Related

New online social community for gadgets and phones

Hey guys check this out. Social networking site for gadgets and phones we worked for years is now live. I'd love to hear any feedback so we can improve our site to give you a fun and better experience. Your feedback is very much appreciated either if it is positive or negative.
www.taketake.com
What do you guys think of the site?
Add a forum section for people who need help tips or have problems with their gadgets.. ohh wait, that's what xda is for also, add it to taptalk, I'll try it then
Another thing 'unlocking cool badges after gaining point'- for motivation to get the best one, to make it competetive? Don't think that older people would be intrested, and I am only 16. But you know, everyone has their own 2 pence to add there are more opinions out there.
Sent from my HTC Desire using the XDApp. Pure Madness.
!PANDA said:
Add a forum section for people who need help tips or have problems with their gadgets.. ohh wait, that's what xda is for also, add it to taptalk, I'll try it then
Another thing 'unlocking cool badges after gaining point'- for motivation to get the best one, to make it competetive? Don't think that older people would be intrested, and I am only 16. But you know, everyone has their own 2 pence to add there are more opinions out there.
Sent from my HTC Desire using the XDApp. Pure Madness.
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Thank you for your feedback and we really appreciate it. This is a big help for us to improve our site. We'll keep you posted once we officially launch the site.
mixxx18 said:
Hey guys check this out. Social networking site for gadgets and phones we worked for years is now live. I'd love to hear any feedback so we can improve our site to give you a fun and better experience. Your feedback is very much appreciated either if it is positive or negative.
www.taketake.com
What do you guys think of the site?
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Click to collapse
Sweet site desing man! Looks great! Honestly! I think I'll check it out a bit more now...
Edit: Ok I've had a good look around so I'm ready to offer feedback firstly, the site design if clean and simple! Great! Keep that UI consistent across the whole site and it will be a winner. I'm finding Facebook too cluttered, and this is simple and elegant!
This will really work well as a concept if it takes off, so you need as many users as possible. I'll help out by tipping some of those sites. Other readers here on XDA, if you like the idea, I suggest you do the same This could be really handy when buying new gadgets, and maybe even save all these experience threads on XDA.
It needs re organization and more information but congrats on your efforts
Jonathon Grigg said:
Sweet site desing man! Looks great! Honestly! I think I'll check it out a bit more now...
Edit: Ok I've had a good look around so I'm ready to offer feedback firstly, the site design if clean and simple! Great! Keep that UI consistent across the whole site and it will be a winner. I'm finding Facebook too cluttered, and this is simple and elegant!
This will really work well as a concept if it takes off, so you need as many users as possible. I'll help out by tipping some of those sites. Other readers here on XDA, if you like the idea, I suggest you do the same This could be really handy when buying new gadgets, and maybe even save all these experience threads on XDA.
Click to expand...
Click to collapse
Thanks for the feedback! We did everything to make the UI clean and simple so users will not be confused. Comparing us to Facebook is an honor since Facebook is very established and almost all people around the globe is using it.
Technology is a big trend all over the web. People now a days choose to shop their gadgets online, they can share their experience and reviews through our site.
Thanks for helping us out in spreading the word to promote our site. We really appreciate it. I love the idea and will do the same as you suggested
We'll keep you posted for any development we have based on the feedbacks we are getting. Looking forward on meeting you our site.
orb3000 said:
It needs re organization and more information but congrats on your efforts
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Thank you and we really appreciate it. Can you elaborate on the re-organization so we can improve the site. Once the site is on beta you can view more information but for the meantime we are getting feedbacks to improve before we officially launch it. We also have a video you can watch for the overview of the site. We'll keep you posted once the site is on beta.

Want me to make you a site?

Hey,
Essentially, I'm looking for more web-developing experience as I've only made a few sites. I wanted to ask if any developers who don't make sites themselves would want a site made for their project at no charge. The domain/hosting would be at your charge (or donations! ) but I would love to help someone by making them a site. It would likely be used for ROM/software information (change-log, etc.), download links, screenshots, and more. I typically use Wordpress, but am proficient in a few other languages as well.
There's really no catch, because I need experience and you may need a site. Again, the hosting/domain would be at your cost. If there is more demand than I expect, I would prefer developers who don't know how to make a site themselves, however unlikely that may be...
Tagged for 3 weeks from now - will need a site then, for dev projects, and don't want to lose this thread.
No time to dev while on the road if working on a site, so definitely intend to take you up on this. This definitely would solve a problem for me.
I'll get ahold of you once I get hosting set up, and thanks in advance!
Sent from a digital distance.

Job interview Qs - need advice

Can all developers please share some information regarding job interviews?
I would like to know how to improve myself in a interview for development and how to improve my answers in order to make myself more appealing.
Here are some questions that i've been asked and would like to know how to improve the answers too:
1) When you need help with coding, what do you do? - what sites do you use? - How do you approach a solution?
2) When do you approach you senior developer?
3) How do you keep up to date ?
4) Give me an example of when you solved a difficult problem using PHP (or whataever language)
Basically many examples need to be given, not sure how to answer them.
There are other questions that I'll ask when they come to mind.
I need some input guys!! or at least guide me in the right direction please
mojo22 said:
1) When you need help with coding, what do you do? - what sites do you use? - How do you approach a solution?
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If I do go for a site, I first use Google and anything relevant to what I'm already trying to do to solve the problem. If Google doesn't help, or the answers are too vague and I need something more specific then there's no better help out there than StackOverflow. If you don't know it, get to know it
Also, see the next question.
mojo22 said:
2) When do you approach you senior developer?
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In the above scenario, after you've tried for yourself for a while at least. A senior dev will get narked if you keep hassling them without at least trying to help yourself!
mojo22 said:
3) How do you keep up to date ?
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Learn to prioritise. There's nothing really more to say about that as it's a personal experience thing. Make sure you keep notes of every task you need to do and mark it done when it's done, no matter how trivial it seems. You get better at it the more you do it.
mojo22 said:
4) Give me an example of when you solved a difficult problem using PHP (or whataever language)
Basically many examples need to be given, not sure how to answer them.
Click to expand...
Click to collapse
This is obviously a very personal question that no-one can answer for you. I'm not gonna tell you about any projects I've worked on and had to deal with problems because there's no point. If you give it as an example they'll only ask you to expand on it and you won't be able to. Besides, it's all well and good trying to impress, but don't out-and-out lie at an interview. Basically, they just want to know that you *can* solve problems. Tell them something where you learnt something that you were able to use again - it shows a willingness to learn, the ability to understand there are things you need to learn, and that you can grow from such a situation.
Other than that, be confident and remember that they've got you in for an interview because they're already interested. Also, it's not a 1-way street. They might be arseholes that you'd never work for. The interview is as much for you as it is for them.
Not sure if any of that has been any help, but they're my honest answers anyway.
Good luck, and let us know how you get on
Archer said:
If I do go for a site, I first use Google and anything relevant to what I'm already trying to do to solve the problem. If Google doesn't help, or the answers are too vague and I need something more specific then there's no better help out there than StackOverflow. If you don't know it, get to know it
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This was indeed my exact answer! For some reason that is seen as a 'junior' solution believe it or not! I'm so pissed cause that is what people do...even seniors.
Archer said:
Learn to prioritise. There's nothing really more to say about that as it's a personal experience thing. Make sure you keep notes of every task you need to do and mark it done when it's done, no matter how trivial it seems. You get better at it the more you do it.
Click to expand...
Click to collapse
The question was more regarding, how do you keep up to date with software/tech basically. For example Wordpress has been updated. How did you know about it etc.
There is a new CMS system, how do you find out about it? etc.
Archer said:
This is obviously a very personal question that no-one can answer for you. I'm not gonna tell you about any projects I've worked on and had to deal with
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I did try answer this question as you stated, it is hard though cause there was like 12 of them, giving constant examples was a PITA. I deal with it every day yet I found it awkward to sit there and tell a stranger all about it and that I am capable of handling it....
Archer said:
Other than that, be confident and remember that they've got you in for an interview because they're already interested. Also, it's not a 1-way street. They might be arseholes that you'd never work for. The interview is as much for you as it is for them.
Not sure if any of that has been any help, but they're my honest answers anyway.
Good luck, and let us know how you get on
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Thanks a lot for your answer It DOES help! :good:
I will try to learn these pointer so that they are second nature. I need to boost my confidence too it's just that I try not to be arrogant and it actually become a downhill after that.
I need to improve my answers and don't know where to ask!
mojo22 said:
The question was more regarding, how do you keep up to date with software/tech basically. For example Wordpress has been updated. How did you know about it etc.
There is a new CMS system, how do you find out about it? etc.
Click to expand...
Click to collapse
In that case, tech blogs with RSS feeds. I use iGoogle as my home page both at home and at work and it has different feeds on there for different bits of tech (web development, windows development, mobile development etc..)
Also, I think confidence is best when it's natural. If you've not got it yet then just keep getting better at what you're doing and you'll eventually get it. I've been doing it a long time now so only get a slight flutter of nerves at interviews. It's normally just a case of answering questions honestly and asking a couple of good ones back and I get the job. There's a lot of people out there doing development work, but not that many that have stuck it out and got actually good at it. Stick at it and you'll become a valuable commodity!
Archer said:
In that case, tech blogs with RSS feeds. I use iGoogle as my home page both at home and at work and it has different feeds on there for different bits of tech (web development, windows development, mobile development etc..)
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Thanks, what sort of feeds are you subscribed too?
I think I need to do something like this. Also, is it productive for developers to be on G+? Is there a benefit?
You know the answer to the question about solving a problem was to go to the original source, like wordpress has their own codex/reference site. Php has theirs, jQuery and all that. I use those site but didn't even consider stating it in the interview.
Archer said:
Also, I think confidence is best when it's natural. If you've not got it yet then just keep getting better at what you're doing and you'll eventually get it. I've been doing it a long time now so only get a slight flutter of nerves at interviews. It's normally just a case of answering questions honestly and asking a couple of good ones back and I get the job. There's a lot of people out there doing development work, but not that many that have stuck it out and got actually good at it. Stick at it and you'll become a valuable commodity!
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I plan to stick at it, since its putting food in my plate but I need to get better since like yesterday! Its been my life since January, really focusing on it but now trying to get a balance in my life back again.
Do you have any advice or pointers that you'd like to share from your experience please?
Thanks for your time Archer
Here's a list of the feeds I have on the "development" tab of my home page...
MSDN .Net Blog
Android Developers Blog
Visual C# News
Windows Phone Developers Blog
jQuery Blog
Just have a search for blogs that are relevant to your interests and most of them will either work as an RSS feed direct, or will have an RSS or Atom link, both of which are perfect for iGoogle (or other RSS readers).
I do use G+, but not in a professional capacity at all. To be honest though, I don't use any social networks for anything professional. I probably would if I had my own business and needed to market myself, but I don't so it's just not relevant.
As for pointers, the only thing I can really say is that when someone presents you with a challenge, look at it as an opportunity to enhance your knowledge and skill-set. I've seen many programmers respond with "Yeah, you can't do it like that. We'll do it like this instead." That's bull. There's virtually nothing you can't make your computer or website do, with just some imagination and perseverance. And it goes without saying, the more you enjoy it the better you're likely to be at it.
So what field are you going into? You said you've been doing it since January, but I expect you've been doing it a lot longer than that. Is this your first time developing as a career?
Thanks for those links, thought i'd share some that i've found, might be use to somebody:
http://www.codecademy.com/
http://railsforzombies.org/
http://teamtreehouse.com/
http://www.netmagazine.com/
http://sass-lang.com/
http://haml.info/
http://www.smashingmagazine.com/
http://net.tutsplus.com/
Archer said:
Just have a search for blogs that are relevant to your interests and most of them will either work as an RSS feed direct, or will have an RSS or Atom link, both of which are perfect for iGoogle (or other RSS readers).
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Do you know what news just made it out Yesterday!! LOL
iGoogle will be removed ! in about 14 months I think...how bad is that, just when I was about to sign up and set myself up ahhhh :silly:
I use to use it but not for productive reasons.
Will need to hook myself up in some other way now.
mojo22 said:
Thanks for those links, thought i'd share some that i've found, might be use to somebody:
http://www.codecademy.com/
http://railsforzombies.org/
http://teamtreehouse.com/
http://www.netmagazine.com/
http://sass-lang.com/
http://haml.info/
http://www.smashingmagazine.com/
http://net.tutsplus.com/
Do you know what news just made it out Yesterday!! LOL
iGoogle will be removed ! in about 14 months I think...how bad is that, just when I was about to sign up and set myself up ahhhh :silly:
I use to use it but not for productive reasons.
Will need to hook myself up in some other way now.
Click to expand...
Click to collapse
I know - I saw it this morning when I opened my browser and immediately thought about this thread lol.
I'm gutted as it's the perfect home page for my needs. All their advice about getting weather widgets and looking on the Play Store for replacements has got nothing to do with having an RSS reader home page.
Thanks for the extra links - I'll have a look through them.

Anybody have advice on starting Arduino?

Hey,
I'm kinda looking at the Arduino stuff lately...
I'm a little interested in it myself, but I think even more so I'm interested in it for my son. He's starting to really get interested in computer and doing more than just playing games. I think this would be a great way for him to learn not only the software end of things but also the hardware end.
I'm trying to find a good quality "starter kit" that has some basic lessons to help us get started. Because this is all new to me as well there wouldn't be much I could do to direct him, so having those lessons/sample projects would really be key.
Do a websearch will yield plenty of options, but I have no idea what's good and what's bad. Anyone have some first hand experience with this?
Check this tutorial out! http://www.ladyada.net/learn/arduino/index.html
This gets the Arduino R3 kit!
And is a complete stepwise guide!
Arduino... My 2nd year uni nightmare...
One of our profs put a videotutorial on the net for us, but it's freely available. Here: http://vimeo.com/10461008 There's also more on his blog.
Also, our coursebooks (I've uploaded them to 4shared): Arduinointeractiondesignyear2.zip

Old and Lost

Hey guys!
I am a SEO specialist and am interesting with trying all kind of different things with app submissions to different websites. The only problem is - I have no idea how to create one
If you have some long lost old projects which will never see the daylight of the Internet and you would not mind if I would publish it somewhere - I would be more than thankful for sharing it with me so I can publish it
If not - maybe you can point me in some direction where I can download some premade applications (I am talking something completely general and simple but good enough to pass human review as it being a real app).
In return I could give you some SEO advice since you are in this kind of field.
Cheers!

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