Suddenly Can't answer calls on the Nexus 6 - Nexus 6 Q&A, Help & Troubleshooting

About 2 days ago I noticed when i receive a call, it rings but the screen is black. If i hit the power button it will wake the screen but it doesn't show I'm receiving a call except for the fact I lose LTE ( I'm on Verizon). I can also double tap the screen ( have the mod) and it will wake but still nothing. Once the call is over it will show a missed call in the status bar. I'm rooted but on 5.0.1 stock. Was working fine until a few days ago. Anyone else?

Are you using Lux? If so, uninstall it. Problem solved. If not, then I'm not sure what to tell you.

KB112 said:
Are you using Lux? If so, uninstall it. Problem solved. If not, then I'm not sure what to tell you.
Click to expand...
Click to collapse
No, not using Lux. Starting to piss me off. Just shows up out of the blue and haven't really installed any new programs in a while.

Well I'm still having the problem but i have found if I can wake the screen and then hit the phone icon, one of the options it gives me is to "return to call in progress" and if I hit that it gives me the option to answer the call. This sucks.

Any chance you've got something covering or blocking the ambient light sensor? When my screen got cracked, there was a fissure that went directly over the sensor, and I had the same problem you're having. Maybe some dust under a screen protector?

chemguru said:
Any chance you've got something covering or blocking the ambient light sensor? When my screen got cracked, there was a fissure that went directly over the sensor, and I had the same problem you're having. Maybe some dust under a screen protector?
Click to expand...
Click to collapse
That was a great idea but still didn't work. I took the screen protector off and still the same thing. I might try a custom rom but I think it's time to sell. I love big phones and I do like this phone but it may be a tad too big for me. Might put it on Craigslist but the hicks in my area don't understand what "Nexus" is or "price is firm"...."will you take $150 for that there phone?"

alnova1 said:
Well I'm still having the problem but i have found if I can wake the screen and then hit the phone icon, one of the options it gives me is to "return to call in progress" and if I hit that it gives me the option to answer the call. This sucks.
Click to expand...
Click to collapse
Do you have your phone number integrated with Google Voice? If so you might want to double check your Google Voice integration settings as I know they have that caller ID that lets it ring to voice mail and you can decide if you want to take the call after they start to leave a message
Google just did some changes with Hangouts this week that nerfd Messenger and Google Voice for me
Post here in the Q&A section is forthcoming but in the mean time you can check out my post on the Google forums about what their changes broke HERE
If you are looking to try a ROM check out Clean ROM - link is in my signature below

SP_Kenny said:
Do you have your phone number integrated with Google Voice? If so you might want to double check your Google Voice integration settings as I know they have that caller ID that lets it ring to voice mail and you can decide if you want to take the call after they start to leave a message
Google just did some changes with Hangouts this week that nerfd Messenger and Google Voice for me
Post here in the Q&A section is forthcoming but in the mean time you can check out my post on the Google forums about what their changes broke HERE
If you are looking to try a ROM check out Clean ROM - link is in my signature below
Click to expand...
Click to collapse
I do use my google voice number but I don't have it setup like you were talking about. It rings directly to my phone. I checked my setting and they are the same. I tired using hangouts for my voice text messages but found that a lot of the time it wouldn't notify me that I had received a message so I went back to the Voice app. I'm just stumped. I my give the Clean Rom a shot. Do you know if it works well with Verizon? Seen some people saying they were having a few problems with some of the roms on Verizon. Thanks for the input.

alnova1 said:
I do use my google voice number but I don't have it setup like you were talking about. It rings directly to my phone. I checked my setting and they are the same. I tired using hangouts for my voice text messages but found that a lot of the time it wouldn't notify me that I had received a message so I went back to the Voice app. I'm just stumped. I my give the Clean Rom a shot. Do you know if it works well with Verizon? Seen some people saying they were having a few problems with some of the roms on Verizon. Thanks for the input.
Click to expand...
Click to collapse
Clean ROM is a striped down and tweaked stock rom so it doesn't have some of the issues the ASOP roms do. I had to look through a few pages from about page 18 on, as that is when he announced CR was no longer in beta and released the 1.1 rom. Saw more t-mob, at&t and sprint peeps in there but at least 1 person on verizon reported in all was good and tether is supposed to be working

SP_Kenny said:
Clean ROM is a striped down and tweaked stock rom so it doesn't have some of the issues the ASOP roms do. I had to look through a few pages from about page 18 on, as that is when he announced CR was no longer in beta and released the 1.1 rom. Saw more t-mob, at&t and sprint peeps in there but at least 1 person on verizon reported in all was good and tether is supposed to be working
Click to expand...
Click to collapse
I just installed it and it seems to have fixed my problem for answering calls. Have no idea what was wrong before on the original rom. Seems to be running nicely and Verizon is working fine it seems like. Thanks for the recommendation.

Nice!! :highfive:
If you could please chime in on the clean rom thread so others see that a verizon user is up and running on it as I had seen way more peeps on the other 3 carriers there

SP_Kenny said:
Nice!! :highfive:
If you could please chime in on the clean rom thread so others see that a verizon user is up and running on it as I had seen way more peeps on the other 3 carriers there
Click to expand...
Click to collapse
I definitely will as soon as I head out and do a little testing on it.

I had this exact problem with my wife's Nexus 6 but mine was functioning fine. Turns out that under SETTINGS - SOUND & NOTIFICATION - APP NOTIFICATION she had the Goggle Dialer blocked.

Have the exact problem outlined by the original thread starter, scour a few webpages with different sort of solution.... nothing works!
My solution: Simple, just uninstall the Phone app updates, voila, all back to normal.
Hope it'll help someone.

Related

'In Call Tweak' App for Android

I have moved away from WinMob for the same reasons as many others and now find myself searching for similar Apps for Android (T-Mobile UK G2) now....
One such app I used was the 'In Call Tweak' app which woke the phone screen up when you removed it from your ear during a call.... very useful.
Has/does anyone have information as to this type of app existing for Android or know that it's being worked on?
Many thanks and I apologise in advance if I have been a numpty and not searched hard enough.
I am not going to be helpful here. There was an app, I removed it for some reason and now I cant remember what the app was called!
I do remember that it stopped the screen going off fully and it was a bit oversensitive but otherwise ok.
Thanks for the reply..... At least I know that one existed.
Can you remember if you found it in the Market? that could narrow down the search.
Ta,
I believe that "Shake Awake" is what you're after...
http://www.androlib.com/android.application.com-maplekeycompany-apps-shake-ptw.aspx
cdmackay said:
I believe that "Shake Awake" is what you're after...
http://www.androlib.com/android.application.com-maplekeycompany-apps-shake-ptw.aspx
Click to expand...
Click to collapse
You could not be more right! Thank you very much for reminding me...
Thanks guys.... I'll give it a whirl.
Having done some testing.....
The 'Shake Awake' app doesn't seem to work as well as the windows version which uses the light sensor as a trigger...
So if any one else knows of another appI could test I would be grateful.
by coincidence, i had need of it today, and it didn't seem to work at all. worked fine when I tested it using its own calibration tester thing.
I need to do some more real-call testing before I can tell if it's me, or it's broken.
You should try these settings for the HTC Hero:
select sensitivity: Like it ows you money..
enable cheek guard screen : OFF
show status : ON
outgoing calls : ON
incoming calls : OFF or ON as you like it (save would be OFF)
Don't forget to only leave this app with the back(arrow)button !
have fun!
Rubbish
This app suck major a$$ and rarely works properly.....
cdmackay said:
by coincidence, i had need of it today, and it didn't seem to work at all. worked fine when I tested it using its own calibration tester thing.
I need to do some more real-call testing before I can tell if it's me, or it's broken.
Click to expand...
Click to collapse
I'd failed to note that it only works for outgoing calls, by default, and it's a security problem if you enable it for incoming calls. I suspect that when I wanted to use it, it was an incoming call.
Can anyone explain what the cheek guard option is for? I can't find it explained anywhere...
Hi cdmackay,
I saw some reference to it in the help file but it wasn't specific but I think that it might stop your cheek from accidentially activating the screen.....
I still find it unreliable... about an 80% hit rate...
I'm not a programmer (in the true sense) but I can't see why it can't be made to work like the Win Mob version which senses the attitude of the phone together with what the light sensor is reading to check if the phone is by your ear or you are looking at it to enter data of some kind..
I might email the developer to see if this is possible.
Somebody else has also raise the same question...
http://forum.xda-developers.com/showthread.php?t=553108
they have mentioned an app called keepscreen which can keep the screen alive but this can also be done by PowerManager (for calls).
thanks much

[BUG] DamageControl 2.05

I would have added this to the thread, but it would get lost in the endless amount of posts that come per minute. Disabling SD Card Notifications does not disable them, enabling and disabling again does not disable it either. Even with the volume completely off when you plug in the phone to charge it notifies you via ringtone. Very annoying
If this is how you're doing it, maybe you should keep the first post update with verified bugs and there fixes (if there is one) as they are reported. This way damaged' thread will be less cluttered and people won't have to wade through hundreds of pages of posts to find something.
good idea but don't forget... SEARCH = WADE RELIEF
Mine works just fine. I dont get a ringtone when I plug my phone in and the volume is off...
Im sorry, but my trackball is still intermitent. I thought it was supposed to be fixed?
And my broswer hangs on the last leg, even though the page is fully loaded, I have to press stop.
?
mountaindont said:
Im sorry, but my trackball is still intermitent. I thought it was supposed to be fixed?
And my broswer hangs on the last leg, even though the page is fully loaded, I have to press stop.
?
Click to expand...
Click to collapse
You sure its not working. Its light sensitive so that may be the case.
david279 said:
You sure its not working. Its light sensitive so that may be the case.
Click to expand...
Click to collapse
Its light sensitive? Hm...didnt know that. Could very well be my issue, is there a way to turn it off? I liked in 1.5 how it came on by just moving it. Let me know my phone was responding and just....brought a sense of comfort I can never explain. I guess maybe being jealous over it whilst having the g1.
Another issue I am having is at the lock screen. Before this update if my phone was locked, you press the power key and then either swipe your screen down, or press menu to unlock. Now whenever I press menu, it unlocks but automatically pulls up the menu on the home screen. Not a huge issue and definitely not complaining, just wanted to let you know.
has anyone else had the issue where you answer an incoming call and there is no sound on your end or their end. and the only fix is to restart your phone?. it is very annoying. i found this in testing but it stopped. now its starting up again today
Bump
I know i annoy you all with my trackball b!tching, cause its no big deal to anyone else, but to me, I could live with all the original bugs if the trackball was constant.
Also, friendstream? I didnt see it in the rom, and cant find it, and idek if it works in damages latest release.
Total noob question, but the only reason im interested in friendstream is because, to be honest, idek what it IS. Link fb, ms, and twitter tkgether right?
I'm having trouble with VVM, when you call and vm answers it asks for the number your calling and the # and then says it doesn't recognize try again.......I tried google voice but it won't even go to VM at all......
wsucoug09 said:
Another issue I am having is at the lock screen. Before this update if my phone was locked, you press the power key and then either swipe your screen down, or press menu to unlock. Now whenever I press menu, it unlocks but automatically pulls up the menu on the home screen. Not a huge issue and definitely not complaining, just wanted to let you know.
Click to expand...
Click to collapse
I don't have this problem. How many people are experiencing this?
officer629 said:
I don't have this problem. How many people are experiencing this?
Click to expand...
Click to collapse
Just broswer lag and trackball for me. Could i reccomend a fresh wipe and flash?
Bump again:
Trackball light sensitivitt settings?
I just tested my voice mail and found something odd...
When I get my voice mail notification, I also get a text message saying "Android has sent you a Sprint Voice Message. Call 408-970-0000 to listen.
MMSN,
c645518a1548,V^aORG3gDHGY//CM"
Very weird and a little annoying.
Dont know why people are having issues with vvm. Mines worked perfect everytime. Fresh wipe and flash?
Bump AGAIN
You have my permission to flame me...after you help lol...
officer629 said:
I just tested my voice mail and found something odd...
When I get my voice mail notification, I also get a text message saying "Android has sent you a Sprint Voice Message. Call 408-970-0000 to listen.
MMSN,
c645518a1548,V^aORG3gDHGY//CM"
Very weird and a little annoying.
Click to expand...
Click to collapse
You can turn that off by disabling sms in settings......
officer629 said:
I don't have this problem. How many people are experiencing this?
Click to expand...
Click to collapse
I am. Re-flash and clear data in HTC settings didn't fix.
mountaindont said:
Dont know why people are having issues with vvm. Mines worked perfect everytime. Fresh wipe and flash?
Bump AGAIN
You have my permission to flame me...after you help lol...
Click to expand...
Click to collapse
It's not that it doesn't work, cause it works fine. Theres just this added text message that I never had before.
officer629 said:
It's not that it doesn't work, cause it works fine. Theres just this added text message that I never had before.
Click to expand...
Click to collapse
Oh! Lol, just disable sms notification. I apologize.
Bumpbumpbump
Mine still doesn't work tho...........

[Q] annoying: blue android with three dots on end call

hey guys,
My friend has an annoying problem. when she gets a call a blue android pops up in the black with a speech bubble and three dots in it. She is on stock 2.1
She never noticed this before..
Is this normal? i rooted and flashed mine as soon as i got it so i have never seen this before.
Just curious as to what it is and what it means...
Anyone? anyone? bueller?
Any chance you could put up a screenshot (or picture) of the error screen? It's not one I've seen before, so seeing what you're seeing might help in the solution.
A few questions: Could it be a contact that is missing a picture? You said its stock, have they applied any themes, or apps that may change contact data? Is it an "error" message? Does it happen with every inbound call, regardless of who?
Sent from my Captivate running Continuum 5.5
I saw this on my phone before flashing a custom ROM. I don't think it was an error, but I always wondered what the heck it was. Never had a chance to get a screen shot of it...
Haven't seen it since moving away from stock!!
Sent from my GT-I9000 using XDA App
quarlow said:
A few questions: Could it be a contact that is missing a picture? You said its stock, have they applied any themes, or apps that may change contact data? Is it an "error" message? Does it happen with every inbound call, regardless of who?
Sent from my Captivate running Continuum 5.5
Click to expand...
Click to collapse
w
As far as I know, yes it happens with every incoming and outgoing call...I personally have not seen it. I do know all about her phone tho. It is non rooted, so a SS will not happen. she also has not applied any themes at all or installed anything that affects contact data. I do not believe it is an error message. I will be seeing her tomorrow and ill let you know then.
The reason why I am curious is because it is something i have not seen before or heard of before either...
Ive got that little guy on my phone as well. Im on stock 2.3.3 KF1 released last week. Called my self at work today to play around...
I think the icon is to show that you are connected and talking through the handset. Its not a button and it does not appear until the call is connected. Also if you press speaker it goes away. I dont think it does anything, its just a square head guy with two eyes and a speech bubble with three dots in it.
LOL....its the noise cancellation feature. click it

[Q] Annoying bugs with my active!!!

So I picked up a stock AT&T active and been using it for a month now. I love the phone but a few annoying things that it does daily on me is really starting to make me want to throw the poor phone! First the screen is way to sensitive sometimes! I try to text and it adds letters or I try to move between my home screens and it will open an app like I tapped on it, but I didn't. Or when I close out my running tasks it will act like I double tapped in that certain area and will open my mail app since it was in that touch zone. Anyhow I have played around with all the settings like "Air View" or "Motions and gestures" under the settings menu. Also the calling contact feature is really pissing me off. Say someone calls me but I miss the call, so I bring up my call log and I tap on the person that called me. It shows the phone icon and usually when you tap that, it suppose to call the person, but no stupid phone goes back to the call log list instead. I have to keep doing this like around 5 to 10 times before the dumb phone will finally decide to call the person! I am running the stock, or at least what came with it, firmware. Android version 4.3 with Baseband of I537UCUBML2. Has anyone else had these issues with this phone? Plus how can I fix this?
kcraptor82 said:
So I picked up a stock AT&T active and been using it for a month now. I love the phone but a few annoying things that it does daily on me is really starting to make me want to throw the poor phone! First the screen is way to sensitive sometimes! I try to text and it adds letters or I try to move between my home screens and it will open an app like I tapped on it, but I didn't. Or when I close out my running tasks it will act like I double tapped in that certain area and will open my mail app since it was in that touch zone. Anyhow I have played around with all the settings like "Air View" or "Motions and gestures" under the settings menu. Also the calling contact feature is really pissing me off. Say someone calls me but I miss the call, so I bring up my call log and I tap on the person that called me. It shows the phone icon and usually when you tap that, it suppose to call the person, but no stupid phone goes back to the call log list instead. I have to keep doing this like around 5 to 10 times before the dumb phone will finally decide to call the person! I am running the stock, or at least what came with it, firmware. Android version 4.3 with Baseband of I537UCUBML2. Has anyone else had these issues with this phone? Plus how can I fix this?
Click to expand...
Click to collapse
First off I'll say that ML2 had been known to be buggy. For your first problem, did you make sure Glove Mode is disabled? For your second problem I have no idea. Sorry I can't be more helpful.
If it is in fact stock, do a software update to KitKat and it should fix your stability issues. I can't because of root.

Microphone Problem on N Preview

So I've had multiple calls this morning come into my phone where the microphone doesn't appear to be working, even via Bluetooth. Got a call from my boss earlier and the phone wasn't picking up anything I said. After a reset I was able to make a call and could be heard on the other side, then switched to a BT headset and was still working. Cut to an hour later and I take an incoming phone call while on BT in my car and the same thing happened, it was like I was on mute. Has anyone else run into a similar issue on their N6 or on the N Preview???
BaumerS4 said:
So I've had multiple calls this morning come into my phone where the microphone doesn't appear to be working, even via Bluetooth. Got a call from my boss earlier and the phone wasn't picking up anything I said. After a reset I was able to make a call and could be heard on the other side, then switched to a BT headset and was still working. Cut to an hour later and I take an incoming phone call while on BT in my car and the same thing happened, it was like I was on mute. Has anyone else run into a similar issue on their N6 or on the N Preview???
Click to expand...
Click to collapse
I am having the same issue. People can't hear me what so ever. Will probably have to flash back to M.
g33k3r said:
I am having the same issue. People can't hear me what so ever. Will probably have to flash back to M.
Click to expand...
Click to collapse
I'm on Sprint and having this problem. You?
BaumerS4 said:
I'm on Sprint and having this problem. You?
Click to expand...
Click to collapse
I am on AT&T though I just tried something and it may have fixed it. I downloaded Hangout Dialer to see if making a call on my phone via Google Voice would work. When I called someone, a little popup on the bottom came up and it said, your microphone is disabled, with a button that said enable. I clicked that and now it seems to be working. Not sure how the microphone was disabled.
g33k3r said:
I am having the same issue. People can't hear me what so ever. Will probably have to flash back to M.
Click to expand...
Click to collapse
g33k3r said:
I am on AT&T though I just tried something and it may have fixed it. I downloaded Hangout Dialer to see if making a call on my phone via Google Voice would work. When I called someone, a little popup on the bottom came up and it said, your microphone is disabled, with a button that said enable. I clicked that and now it seems to be working. Not sure how the microphone was disabled.
Click to expand...
Click to collapse
Thanks for the heads up, I tried that and Hangouts said the same thing. I wonder if it is going to keep turning the mic off or if this is a permanent fix.
BaumerS4 said:
Thanks for the heads up, I tried that and Hangouts said the same thing. I wonder if it is going to keep turning the mic off or if this is a permanent fix.
Click to expand...
Click to collapse
I will probably do a bit more testing on it, but luckily I found out a workaround. I assume that "fixed" your issue as well?
g33k3r said:
I will probably do a bit more testing on it, but luckily I found out a workaround. I assume that "fixed" your issue as well?
Click to expand...
Click to collapse
The Hangouts Dialer fix only seems to be temporary, as the mic gets disabled every few hours still. It's not a major problem for making calls, because I can use the Hangouts dialer and it lets me know if I need to enable it. Doesn't work as well though for incoming calls because I don't have a chance to enable it, so it's kind of a crapshoot if it's going to be working or not.
BaumerS4 said:
The Hangouts Dialer fix only seems to be temporary, as the mic gets disabled every few hours still. It's not a major problem for making calls, because I can use the Hangouts dialer and it lets me know if I need to enable it. Doesn't work as well though for incoming calls because I don't have a chance to enable it, so it's kind of a crapshoot if it's going to be working or not.
Click to expand...
Click to collapse
Yea, Same thing happened to me just this morning. Luckily I already knew how to fix it.
exact same here....just started out of the blue this morning. rebooted, tried bluetooth etc, nothing worked..... I turned on my 6 to try calling myself via hangouts, and lo and behold a message: 'enable mic' I came to this thread via a goog search on how to enable the mic....Ive never seen a setting for that ever before! Anyway, the hangout process worked so far
How did you flash? Ota or syste.img?
When I came to the N preview..i wiped system, data,cache and dalvik cache. Then i flashed the N system.img, a modified boot.img and SU. I haven't had any of the problems that some are reporting with N. So I'm wondering what is the main difference between install methods.

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