Nexus 6 screen wake issue - Nexus 6 Q&A, Help & Troubleshooting

Hey guys,
I did a search but haven't found any specific reference to this problem so hopefully someone can help.
I've noticed when I'm finishing a call on my nexus 6 and I take it away from my face, the screen doesn't turn back on and it won't respond to the hardware buttons. I have to wait till the other person hangs up before my screen comes back on. Its intermittent but it's really annoying. Anyone else noticed this problem?
Sent from my Nexus 6 using XDA Free mobile app

Are u using any screen protector? it might cause some issue, u might need to cut off the part that covers the ambient sensor

Hey, I am using a screen protector, the toughened glass ones but I've disabled the ambient mode anyway. The sensor itself is unhindered and it'll work sometimes but it's just failing too often and it's getting really annoying.
Sent from my Nexus 6 using XDA Free mobile app

Is the protector I bet
Sent from my Nexus 6 using Tapatalk

Yeah mine is doing this too. It's annoying as hell. Does anyone have suggestions and how to cut off that part of the screen protector safely to expose the sensors?

It's possible indeed. Gonna order another protector before I peel this off and test. Positioning them on the Nexus 6 is a bit of a pain with the rounded edges on the glass.
Sent from my Nexus 6 using XDA Free mobile app

Related

Dust under screen

I just noticed that there's dust under the screen and front facing camera. I just put the phone in my pocket, never happened before with any of my other phones. Anyone else have this happen?
Sent from my HTC Incredible S using XDA App
I remember at least someone else reporting this. Would be ashame if that's a common problem. I have a little bit of dust between the edge of the display and the cover. Maybe something like case mate barely there + screen protector could help if this protector was big enough...
Sent from my HTC Incredible S using XDA Premium App

moisture on screen

Hi guys, i got a nexus 7 around september last year..everything was great until i started getting ghost touches here and there...the tablet would start acting on it's own, swiping around home screens, randomly opening apps and stuff.. so i rang up Asus and ask for a replacement unit...the new unit seems to be fine but yesterday there ghost touches were back again.. then i noticed that the moisture on the screen is actually the one causing the random touches... i downloaded multitouch test from the play store, and put a few small drops of water on a certain part of the screen, and the app actually detects touches on that part of the screen... i think somehow the drops of water are putting pressure on the screen and causing the screen to detect the pressure as touches? is this a manufacture flaw by Asus? it's really bugging me and i hope I'm not the only one experiencing this...
Sent from my Nexus 7 using xda app-developers app
Its not pressure, nor is it a defect. It happens on all capacitive screens like the N7. What is water? It's is a great conductor. Your fingers do the same thing.
Sent from my Nexus 7 using xda premium
graydiggy said:
Its not pressure, nor is it a defect. It happens on all capacitive screens like the N7. What is water? It's is a great conductor. Your fingers do the same thing.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
why isn't the gnex affected?
Sent from my Nexus 7 using xda app-developers app
ace-user said:
why isn't the gnex affected?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
May due to a better digitizer on the gnex as the Nexus 7 came with a lower cost.
In digitizer there is something like a noise management system and seem like the higher cost products has a better management for example I has never has a problem with a moisture on the iPad screen but I do has with my N7.
why always me said:
May due to a better digitizer on the gnex as the Nexus 7 came with a lower cost.
In digitizer there is something like a noise management system and seem like the higher cost products has a better management for example I has never has a problem with a moisture on the iPad screen but I do has with my N7.
Click to expand...
Click to collapse
the weird thing is that ever time i won't face this problem for the first few months..but once i encountered it the first time, i keep getting the ghost touches almost everyday...seems like the digitizer is getting worst day by day...
Sent from my Nexus 7 using xda app-developers app
graydiggy said:
Its not pressure, nor is it a defect. It happens on all capacitive screens like the N7. What is water? It's is a great conductor. Your fingers do the same thing.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Pure water is a horrid conductor.
veeman said:
Pure water is a horrid conductor.
Click to expand...
Click to collapse
Distilled water is a bad conductor. But tap water and non-distilled bottled water are great conductors.
Sent from my Nexus 7 using xda premium
graydiggy said:
Distilled water is a bad conductor. But tap water and non-distilled bottled water are great conductors.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Yes, I know this. It's not the water itself that is conductive, it's the minerals and stuff in the water.
i may be missing something here......dont put water on your nexus?
chismay said:
i may be missing something here......dont put water on your nexus?
Click to expand...
Click to collapse
Putting drops of water on the screen won't hurt the unit. Well... As long as you don't let it into the bezel.
Sent from my SPH-D710 using xda premium
glad to know that I'm not the only one having ghost touches..
Sent from my Nexus 7 using xda app-developers app
is there any fix for this? cause everytime i come out from an air-conditioned room, my n7 will start to have ghost touches due to the moisture..it's kinda bugging me a lot..
Sent from my Nexus 7 using xda app-developers app
Try replacing the screen. That is about all you can do.
Sent from my SPH-D710 using xda premium
Stop using it in the tub....steam becomes water.
Sent from my cell phone telephone....
Noise management has an important software/microcode component. I do not see the N7 as being low quality but input and signal management are far from optimal - IMHO.
Sent from my Nexus 7 using XDA Premium HD app
kj2112 said:
Stop using it in the tub....steam becomes water.
Sent from my cell phone telephone....
Click to expand...
Click to collapse
Steam is water... It is water vapor.
Sent from my Nexus 7 using xda premium
this is actually my second unit..i send to Asus for a replacement unit like 2 or 3 months ago because of the same problem..everything was fine with the new unit until now..Asus really need to work on their quality control..
Sent from my Nexus 7 using xda app-developers app
It's a conspiracy. The NSA is remote-controlling your Nexus devices.
Be warned, and be careful.
How did you get asus to give you a new unit? I still can't get them to remove a scratch on the screen.
Sent from my Nexus 7 using Tapatalk HD
ace-user said:
this is actually my second unit..i send to Asus for a replacement unit like 2 or 3 months ago because of the same problem..everything was fine with the new unit until now..Asus really need to work on their quality control..
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I'm admittedly not fully convinced it's not an environmental problem on your end. It gets pretty humid over here, but moving in and out of climate-controlled conditions has yet to cause moisture to appear on my screen. Are you sure you don't have any dust/grit etc. on your screen? That can help water coalesce/probably improves conductivity of any moisture that does appear.
nicetaco said:
How did you get asus to give you a new unit? I still can't get them to remove a scratch on the screen.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Unless you documented that the scratch was there as soon as it came out of the box, I can't see any customer service department making it easy to exchange a device for a scratch (because no offense, but it's almost always the user's fault, so they're going ot be pretty skeptical no matter what you say).

Screen turns on in pocket

Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
oneeye69 said:
Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
Click to expand...
Click to collapse
Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
sentinel79 said:
Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Same here. I have a Best Buy rubbery minimal case on mine, and I get screenshots and start S voice in my pocket. I have found a small workaround. I my instance, I always put my phone in my right pocket with Samsung logo down. This will always wake my phone when I squat down. But if I put it in my pocket Samsung logo up, it nearly never happens. Not the most ingenious of solutions, but works for me.
I ended up turning off air wake up in accessibility settings. It seemed to be turning on my phone every time I placed the phone face down on the desk or in my pocket. Had nearly 5 hours of screen on time without knowing it the other day.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
That setting is off already. I have checked everything twice!
I hate this problem! I finally bought an S-View knockoff case from China for about $20. I don't do anything worth the S-View app but the cover keeps the phone from turning on and doing accidental presses. Plus, I like the extra protection on the screen.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Ya I went to att to figure out this problem and they told me to get a S view case to stop the problem. I didn't like the idea of spending $50 on a case that I don't like but this phone is hanging up on my customers, so I got one. The good thing was they gave me 50% off and I used the isis money to pay for it. I hope they get that this is a problem and fix it soon, I need to use a different case.
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Player04 said:
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Wack
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
Player04 said:
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This should help to identify one of your issues...
Click here!
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Opie Knievel said:
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same here, it's a great case with screen protection. I hate putting my phone in my pocket, so this is perfect.
Sent from my AT&T Samsung Galaxy S5.
Ok Ill give that a try, Thanks! :good:
So does this case keep it from turning on or just from detecting touches (capacitive objects). Because seems to me like it addresses the symptom and not the issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
My defender case will be here Wednesday so I will test it and see if the screen comes on in the holster. With the S case it know that the screen is closed and doesn't turn on because it is connected to the back of the phone.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
johnkirchner said:
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
Click to expand...
Click to collapse
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
oneeye69 said:
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Every time I receive a text or call the screen lights up whether the sensors are covered or not.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I switched default app to Hangouts and seemed to happen less.
Sucks though when your driving and you can hear the s5 in your pocket activating the alarm tone selection screen cuz somehow it unlocked, selected the homescreen time widget, selected an alarm, and then selected the tone option ... jfc
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Opie Knievel said:
Every time I receive a text or call the screen lights up whether the sensors are covered or not.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same here - really annoying. I have been forced to use the default lock screen (with pattern) due to the screen coming on when i receive a text. If I use slide unlock only, I inadvertently launch apps, change settings, etc. I interact with my phone way too much to be using a pattern every time I pull my phone out of pocket. Extremely annoying, Samsung!

G2 quickwindow cases on clearance for 14.99 @ best buy

Went into best buy mobile yesterday at our mall and they had the quickwindow cases down to 14.99, from 49.99. Picked one up, nice and thin and protects the front too. The window apps are nice too. Just a heads up in case you're looking for one.
Sent from my VS980 4G using Tapatalk
I remembering reading once that the silver trim of the quickwindow would sit directly on the screen and overtime scratch it. Could you observe if this is true?
Sent from my LG-D801 using XDA Premium 4 mobile app
te5ter said:
I remembering reading once that the silver trim of the quickwindow would sit directly on the screen and overtime scratch it. Could you observe if this is true?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
where is the link? thanks
http://forums.androidcentral.com/lg-g2/318902-quick-window-case-scratching-screens.html
te5ter said:
I remembering reading once that the silver trim of the quickwindow would sit directly on the screen and overtime scratch it. Could you observe if this is true?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I heard that too but my friend has the quickwindow case and put a screen protector on the main screen which solved any scratching problems.
sai777 said:
I heard that too but my friend has the quickwindow case and put a screen protector on the main screen which solved any scratching problems.
Click to expand...
Click to collapse
Still seems like a huge design flaw to me.
Sent from my LG-D801 using XDA Premium 4 mobile app
http://www.bestbuy.com/site/lg-quickwindow-folio-case-for-lg-g2-cell-phones-at-t-sprint-tmus-black/2267841.p?id=1219070628539&skuId=2267841&st=categoryid$abcat0811006&cp=1&lp=2
this is still showing for $35
te5ter said:
I remembering reading once that the silver trim of the quickwindow would sit directly on the screen and overtime scratch it. Could you observe if this is true?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I purchased a used G2 off of criaglist that came with the quickwindow case. Upon first glance, you don't notice it. But after going outside and turning the screen at certain angles, you can definitely see some very fine surface scratching on the screen where the trim meets the glass. No matter how much I cleaned the screen, it didn't go away. So yes, it definitely scratches the screen over time. Now, I put a screen protector on it (which the previous owner didnt), and you can't see the scratches anymore. However, the silver trim started scratching the screen protector too. So now I just use a completely different case.
I can confirm that, bought mine for 3-5€ on ebay (because I wanted the blue one) and after a month I noticed tiny scratches when holding the phone under the sun. I'm not using the case anymore, well I should have, shattered the screen a week ago :silly:, but when I return it from repair
I try to fix the case by sticking something more smooth on the metal rim, but I still don't have any idea what would do the trick without looking too bad.
i don't recommend it. scratched my screen..
Sent from my LG-D800 using XDA Free mobile app

Uneven light AFTER screen replacement.

Hi all.
This is a followup to the thread with clear cover cause scratch. Seems like many of us (if not all) have uneven capacitive buttons (brightness), see my photo. How is this possible? Mine was ok before, and my girlfriends untouched S6 is equally bright.
What shall we do about it? If there are many, we must do something. I thought it was just me, a bad screen or something. Seems to be bigger than that..
So please fill in IF you have this issue after replacement of screen. Pic is great, if samsung is reading
Sent from my SM-G925F using XDA Free mobile app
Mine is the same but it was like it before the repair I just assumed it was meant to be like that.....
Sent from my SM-G920F using XDA Free mobile app
My boyfriends untouched gold edge is the same the buttons are holographic. We don't have one button brighter than the other so I think you need to take yours back:banghead:
Sent from my SM-G920F using XDA Free mobile app
tsw_sweden said:
Hi all.
This is a followup to the thread with clear cover cause scratch. Seems like many of us (if not all) have uneven capacitive buttons (brightness), see my photo. How is this possible? Mine was ok before, and my girlfriends untouched S6 is equally bright.
What shall we do about it? If there are many, we must do something. I thought it was just me, a bad screen or something. Seems to be bigger than that..
So please fill in IF you have this issue after replacement of screen. Pic is great, if samsung is reading
Sent from my SM-G925F using XDA Free mobile app
Click to expand...
Click to collapse
I don't use the lights under the button's on my edge because I think the phone looks much better without. But I've just switched mine on to test and there both the same brightness. I've not yet had my phone replaced or reared for that matter... so if I have to go down the repair route I'm telling them before they start...make damn sure my buttons light the same or they do it again...
Check before leaving with the handset repaired.
S6 edge Clear View Cover fix. https://youtu.be/lA6giyj1z7U
Loz
Sent from my SM-G925F using XDA Free mobile app

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