[Q] Power button is not locking/turning off screen but works to bring up power menu. - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

So this morning I picked up my Note 4, used it normally to check emails, etc, went to turn off/lock screen and it wouldn't respond at all. I held down the power button and then it brings up the power menu, I restarted a few times and still nothing. Is my power button defective or could some setting have automatically changed the settings?

Go to *#0*# and select Sub-Key. Press every physical button on the Note 4 one by one (Volume Up, Volume Down, Home Button, Power Button On, Power Button Off). If the end result is PASS, then you're Power button is fine. Can also be a sticky / tacky power button, or something you modded in the settings.
artkrime said:
So this morning I picked up my Note 4, used it normally to check emails, etc, went to turn off/lock screen and it wouldn't respond at all. I held down the power button and then it brings up the power menu, I restarted a few times and still nothing. Is my power button defective or could some setting have automatically changed the settings?
Click to expand...
Click to collapse

arjun90 said:
Go to *#0*# and select Sub-Key. Press every physical button on the Note 4 one by one (Volume Up, Volume Down, Home Button, Power Button On, Power Button Off). If the end result is PASS, then you're Power button is fine. Can also be a sticky / tacky power button, or something you modded in the settings.
Click to expand...
Click to collapse
Just did the test, every button turned a different color, volume up (gray) volume down (green), menu (brown), home (blue) back (purple) , power (red, is this a fail?) but I didnt get any PASS. Is the power button supposed to have 2 colors, one for on and one for off? I tried holding down the power button but that brings up the power menu.
Also noticed that the screen will not dim or turn off automatically.
Update: I ended up doing a reinstall of the stock fw through Odin and it fixed it. I wonder what caused it and where those settings/issue where stored? I had tried doing a reset from within settings, but as I understand, that doesn't clear ALL the data.

I know how it feels when the diagnostic doesn't yield a pass. Glad to hear that reflashing the stock firmware resolved it though. Could have been something deep in the firmware causing this. Keep us updated if it persists again. The power button has been a culprit of problems in the past for many as well in previous Note devices. The final result should have displayed "PASS" on the display, perhaps you didn't complete the task, that's okay. Sometimes simply clearing the cache instead of factory reset could have resolved the problem as well. Samsung is notorious time to time.
artkrime said:
Just did the test, every button turned a different color, volume up (gray) volume down (green), menu (brown), home (blue) back (purple) , power (red, is this a fail?) but I didnt get any PASS. Is the power button supposed to have 2 colors, one for on and one for off? I tried holding down the power button but that brings up the power menu.
Also noticed that the screen will not dim or turn off automatically.
Update: I ended up doing a reinstall of the stock fw through Odin and it fixed it. I wonder what caused it and where those settings/issue where stored? I had tried doing a reset from within settings, but as I understand, that doesn't clear ALL the data.
Click to expand...
Click to collapse

I have a Note 4 too and since a few days I have been noticing this issue. The power button doesn't wake the screen up. I have to fiddle around the button a little bit, press it a bit harder sometimes and then it works.
Also noticed that when this happens, I unlock the phone using the Home button and when I try to use the power button then nothing happens. Keeping the power button pressed doesn't give me the reboot/boot options either until I fiddle with it.
The strange this is, one it starts working, i can use it again and again until I leave the phone aside until sometime and then the power button does nothing until i repeat fiddling it.
---------- Post added at 03:32 PM ---------- Previous post was at 03:31 PM ----------
Also ran the test : *#0*# and select Sub-Key
All buttons work except the power button but again if I press hard and try to nudge the button a little bit, I saw the colour change to RED. No PASS either.

Do you have any xposed modules installed? I had this happen with either gravitybox or wanam when I tried to tinker with the power menus. *3.

No. Everything is stock and not rooted either.

In my case, a complete wipe to factory fixed the issue for me and never had the issue since then, but it kind of sounds like you may have a hardware issue.

that's what I'm thinking too hw issue. But once it starts to work it works perfectly even pressing the button lightly. If the phone's been idle for a while that's when it starts. But anyway, I'll do the basics, factory reset and then bring it over to the carrier shop. Hate to send it away as its not that long ago i got the phone.
Thanks for all the help/comments.

I just started having the same problem myself. I think I'm going good to buy the right now. For the power button and have it installed.

corpuscallosum said:
that's what I'm thinking too hw issue. But once it starts to work it works perfectly even pressing the button lightly. If the phone's been idle for a while that's when it starts. But anyway, I'll do the basics, factory reset and then bring it over to the carrier shop. Hate to send it away as its not that long ago i got the phone.
Thanks for all the help/comments.
Click to expand...
Click to collapse
I am having the exact same problem , did you manage to solve it ?

No. But I've been using the phone less as in on holidays and noticed it hadn't been happening much. If issue still persists I'll bring the phone back to the carrier for a repair/replacement as it's still under warranty.

For the first few days power button worked occasionally now it has stopped working completely.
Sent from my SM-N9100 using xda Forums PRO

kabuk1 said:
Do you have any xposed modules installed? I had this happen with either gravitybox or wanam when I tried to tinker with the power menus. *3.
Click to expand...
Click to collapse
I have had wanam installed but I uninstalled it , also the phone failed the *0# test
Sent from my SM-N9100 using xda Forums PRO

The working of button changes with temperature. With a little heating with hair dryer the button started working.
Sent from my SM-N9100 using xda Forums PRO

I agree with the temperature because when I was in holidays the issue didn't happen and Iwas in a hot country with 35 deg C. Weird, so was my Note 4 built for Middle East?!?

My power button has started working 100% normal from falling the hw test earlier.
Sent from my SM-T320

I did a full factory reset and it appeared to work but after restoring all my apps and using it for a couple of days it started again. Brought it to the carrier to get it fixed as is still under warranty. They said it was a faulty "electrical component" which they replaced. Got the phone back and I restored all the apps. I have the problem again. I don't trust the carrier to have fixed the issue as it was intermitten in the first place. The button works continuously once it's stays working until I leave it aside for a while. I'll have to bring it back again and wait for a week!
I'll keep you posted.

^ blow some hot air with a hair dryer

My note 4 problem is whenever I remove the charger it went out and behave as it wants to start up and as soon as I replaced the charger I can turn it on and it stays on. Someone please help me with this

Related

Power button problems

I can't see any similar problems on the forum, so can anyone help?
Yesterday my Kaiser's power button stopped working. In the middle of the day, not doing anything with it, installing anything or changing any settings. I took it out of my pocket and the screen was on with the power off dialog box showing (I normally keep it on standby in my pocket) The power button wouldn't put it into standby, and holding it wouldn't power it down. Intermittently the power off dialog appears on screen, if I click yes the device restarts (doesn't stay off). Everything else seems to work normally still. Soft resetting works normally. All the other buttons seem to work ok. I've tried a hard reset, but that made no difference.
Anyone else have anything like this?
no but i think ur power button seems to be stuck.. take it to ur local att store and see if they can help u out or try pressing and see it becomes unstuck.
omk298 said:
I can't see any similar problems on the forum, so can anyone help?
Yesterday my Kaiser's power button stopped working. In the middle of the day, not doing anything with it, installing anything or changing any settings. I took it out of my pocket and the screen was on with the power off dialog box showing (I normally keep it on standby in my pocket) The power button wouldn't put it into standby, and holding it wouldn't power it down. Intermittently the power off dialog appears on screen, if I click yes the device restarts (doesn't stay off). Everything else seems to work normally still. Soft resetting works normally. All the other buttons seem to work ok. I've tried a hard reset, but that made no difference.
Anyone else have anything like this?
Click to expand...
Click to collapse
I'm having the exact same problem right now. The power button definitely seems to be stuck. Can't figure out how to unstick it
About a week ago I had a similar problem.
The power button and the photo button stopped working. I couldn't turn the the device off or set it to standby.
Had to soft reset and after that it was ok again.
Draqula said:
About a week ago I had a similar problem.
The power button and the photo button stopped working. I couldn't turn the the device off or set it to standby.
Had to soft reset and after that it was ok again.
Click to expand...
Click to collapse
What do you mean by soft reset? Just pushing the little button at the botttom?
bTrizzy said:
What do you mean by soft reset? Just pushing the little button at the botttom?
Click to expand...
Click to collapse
Yep thats the ticket.
thetruth1985 said:
Yep thats the ticket.
Click to expand...
Click to collapse
Well that didnt work! Any other solution?
Is it possible to unmap the power button and map that question to another button???

Htc Tytn 2 Screen problem

Hi everyone,
I got a HTC Tytn 2 and i have a problem with it.
When i boot the phone it starts up and goes into windows like every windows mobile phone.
But when i press the standby button my screen wont go out of standby.
Only when i reset the phone it will work again.
Anyone got idea's ?
Oke, since no one responded.
Is there any way how i can make the Power Button replaced with the Speed Dial Button.
Because i think my power button is broke.
WGN88 said:
Oke, since no one responded.
Is there any way how i can make the Power Button replaced with the Speed Dial Button.
Because i think my power button is broke.
Click to expand...
Click to collapse
Have you at least tried backing up your data and doing a hard reset first ?
Yes, and i have also tried to put on a new rom and even updated the radio.
Iam a little bit out of idea's...
here are some more ideas:
1. how to test the power button: you say pressing the power button does not wake up the device once it goes to sleep. conversely, does pressing the power button put the device to sleep while the screen is on? if the power button is unable to make the device go off->on as well as on->off, then the power button is likely broken. if pressing the button achieves on->off, then the power button is probably ok and some software issue becomes more likely.
2. how to enable wake on pressing ANY hardware button: look for an option in Settings. i can't tell you the exact option because the ROM i am using does not have a link for this option, but this option does exist 100% in stock ROM and in lots of other ROMs. it contains settings like "Lock all buttons except power button" and "Keep all buttons unlocked" or something similar. by using the second option, pressing ANY hardware button while the screen is off will wake up the device.
3. you can use AE button plus to perform even more advanced button (re)mappings.
4. just to be sure that your device is really working correct, does the screen wake up when you call the phone or when you receive a text message? if it does not wake up even then, then search for "sleep of death".
Thanks for the response.
I think its a Service of Death problem.
Because when i try calling/smsing it, it wont go on
The buttons do work then...hopefully there's a fix for this problem...
Oke, i tried switching to 2G or 3G only but that didn't fix my Standby of Death.
I also bought a new sim card of vodafone so i wont get a No Sim error.
But what can i do now about it...it hangs like every 5 min...
Okay, after a will testing, the phone hangs every time its almost like when iam on the road with my tytn 2 and placing it upside down, it hangs.
But when iam putting it in the leather holder it doesn't hang.
Any had the same problems ?
WGN88 said:
Okay, after a will testing, the phone hangs every time its almost like when iam on the road with my tytn 2 and placing it upside down, it hangs.
But when iam putting it in the leather holder it doesn't hang.
Any had the same problems ?
Click to expand...
Click to collapse
Maybe it's hardware and something is coming loose

Power button issue

I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
Kcube989 said:
I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
Click to expand...
Click to collapse
How did you get it to work? Or did it started working on it's on? Thanks
I've seen that happen on mine, due to a bad USB charge port. Replaced it, problem disappeared.
Any chance your device sometimes thinks it is docked to a docking station?
Inexpensive part to obtain, less than 10 dollars (usd), takes about 15 minutes or less to replace.
In the 2+ years I've had mine, I've gone through 4 of them LOL...I'm hard on charge ports I guess.
Kcube989 said:
I just discovered yesterday that my power button seem to be not working. Pressing it doesnt lock the screen and long pressing it doesnt bring up the power options. Tried wiping everything and still the issue remains. When I pull my battery and then insert it back the phone boots itself, as if the power button is pressed all the time (even though i can still click it and its not stuck). Ive been using rom toolbox for the power menu but choosing to turn off the phone makes my phone have a screen freeze, all other options work like reboot, fast reboot, reboot recovery etc. Anyone know how to fix this?
Edit: After a couple of days my power button is working again
Click to expand...
Click to collapse
It just started working again. When I turned off my phone to place my sim back and it didnt boot up automatically, I knew the power button is working again. Pressed the power button, device booted up and the issue is gone. I dont know if mh device thinks its docked, i dont have a docking station and ive never had problems with my charging port yet.
I've been using my N7000 for 2 years and this thing happened for 3-4 times. The lock button will be like stop working, sometimes it is like being press all the time and the problem will be sorted out by itself. Normally when this happens, the phone will be laggy and will reboot by itself. Is it a common thing for this phone?how do you get your phone fixed Kcube989?

Just rooted Droid Turbo yesterday. Now, phone freezes every 10 minutes

I just rooted my turbo with Moforoot and it's been O.K. yesterday except the fact that i couldn't install xposed after hours upon hours. I was tired and decided to sleep and my phone fell off my bed and this morning it was dead although the battery was alright. I have a case on my phone and i've dropped it other times. It is also noteworthy saying that today i FELT as if my power button was sort of permanently jammed in my phone - it feels like the power button doesn't come out as much as it should- .
Main concern: my phone has been freezing every so 7-10 minutes after turning it back on, even after deleting and undoing everything that I had done since the day I rooted my droid.
Second Concern: I'm not sure whether my droid's power button normally came with a somewhat deep power button. If anyone can, can you check to see if, when you push in your power button, whether or not the button gets pushed PASSED the phone as in it gets pushed into the phone, unlike the volume buttons. Thanks guys. This problem has made my weekend quite hectic.
It is also worth noting that my phone has had no problems before, so it is fair to conclude that this problem is either due to the rooting, the tampering, or the dropping of the phone.
If anyone would be so generous and would post a video of them pushing their power button, that would be of great help too. Thanks everyone.
-Qarie
Hey - saw your post - I also rooted recently. Separately, was also critical of the right side buttons on a naked XT1254. They are too easily engaged, pocket-pressed or could be "over-pushed" or jarred in a drop.
Buttons: Put your naked phone in a good case that has its own buttons that overlay those on the phone. I use a Tudia hard case. It's bit thick & heavy but the Tudia's buttons take some pressure to push & cannot be pocket-pushed. The case's buttons balance the too-soft touch on phone's buttons nicely. Totally solved over-pushing and no more pocket-pushes.
Root:
I had a couple of crashes post-root too, but tracked it down to a SU conflict between AirPlay and AirAudio BT streaming music or vids from GMusic or DoubleTwist on android>Apple TV>hifi system. Problem solved, gave SU access to AirAudio and took it away from AirPlay and all's right since. Be cautious which apps get SU access and which do not. If your phone crashes, besides a regular restart w/ power button, consider a hard restart pressing screen + both volume buttons at same time. See if the ensuing rooted restart makes the phone behave. It did for me and I've had no probs since. Root freedom has its price! Good luck.
--------------------------------
It is also worth noting that my phone has had no problems before, so it is fair to conclude that this problem is either due to the rooting, the tampering, or the dropping of the phone.
If anyone would be so generous and would post a video of them pushing their power button, that would be of great help too. Thanks everyone.
-Qarie[/QUOTE]
bookman888 said:
Hey - saw your post - I also rooted recently. Separately, was also critical of the right side buttons on a naked XT1254. They are too easily engaged, pocket-pressed or could be "over-pushed" or jarred in a drop.
If your phone crashes, besides a regular restart w/ power button, consider a hard restart pressing screen + both volume buttons at same time.
-Qarie
Click to expand...
Click to collapse
[/QUOTE]
Unfortunately, my power button was "over-pushed" in a drop (putting phone in pocket with gloves on, missed the pocket...oops phone managed to land precisely on the power button) and no longer works. The button is now limp/loose and no longer makes any "clicking" tactile response when pressed. Obviously it does not control the power anymore. I have been afraid to take it into Verizon as there is some clear physical damage near the power button and I am sure I will need to pay to have it warrantied. I wish I would have seen your advice to put it in a case that protected the buttons before it was too late!!
I just wanted to reiterate your point and also ask a follow-up question about your hard restart advice? I have never heard of this method before (pressing screen/both volume buttons). I am a habitual resetter of my devices as I feel like starting with a clean slate always makes them run faster, but unfortunately can't do this anymore unless I let the phone run out of battery completely (which is pretty much impossible with this unit LOL).
Thanks in advance.
I just wanted to reiterate your point and also ask a follow-up question about your hard restart advice? I have never heard of this method before (pressing screen/both volume buttons). I am a habitual resetter of my devices as I feel like starting with a clean slate always makes them run faster, but unfortunately can't do this anymore unless I let the phone run out of battery completely (which is pretty much impossible with this unit LOL).
Thanks in advance.[/QUOTE]
I'm not sure what your question is. I discovered 3 button method of reset and found it worked. Had a few crashes the first days post root but since all's well. Zero crashes in 2 weeks. . Not expert enough to tell you why is works, it just did in my case. If you're apprehensive about verizon repair, find a local phone tech, it shouldn't be that tough or costly to replace a power-on button. Then buy a good case!
bookman888 said:
I'm not sure what your question is. I discovered 3 button method of reset and found it worked. Had a few crashes the first days post root but since all's well. Zero crashes in 2 weeks. . Not expert enough to tell you why is works, it just did in my case. If you're apprehensive about verizon repair, find a local phone tech, it shouldn't be that tough or costly to replace a power-on button. Then buy a good case!
Click to expand...
Click to collapse
I am wondering what exactly this three button method is? I am not rooted so it might not work for me (scared to root with the broken power button! thanks for the advice re: local phone tech, I will look into that), but how does it work? Where do I press on the screen, etc? If you could give me a step by step it could prove very helpful.
Thanks.
jfrostad said:
I am wondering what exactly this three button method is? I am not rooted so it might not work for me (scared to root with the broken power button! thanks for the advice re: local phone tech, I will look into that), but how does it work? Where do I press on the screen, etc? If you could give me a step by step it could prove very helpful.
Thanks.
Click to expand...
Click to collapse
=====================
If your power button is toast, then this is not going to work, but if the power button is functional...
In any screen, just hold down Power + VolUp + VolDown simultaneously for about 3 to 5 seconds or until the phone goes dark.
Then release all 3 buttons and the phone will restart itself in a few seconds with the usual DROID animation screen. No need to press Power-on again.
I'm not a tech but suspect this kind of restart clears a few caches and the phone should run normally on restart, rooted or not. I've done this about 4 or 5 times with no issues. This method will also work if an app "freezes" the phone. It's just another way to restart. Let me know if it works out for u.
bookman888 said:
=====================
If your power button is toast, then this is not going to work, but if the power button is functional...
In any screen, just hold down Power + VolUp + VolDown simultaneously for about 3 to 5 seconds or until the phone goes dark.
Then release all 3 buttons and the phone will restart itself in a few seconds with the usual DROID animation screen. No need to press Power-on again.
I'm not a tech but suspect this kind of restart clears a few caches and the phone should run normally on restart, rooted or not. I've done this about 4 or 5 times with no issues. This method will also work if an app "freezes" the phone. It's just another way to restart. Let me know if it works out for u.
Click to expand...
Click to collapse
Got it. Ya, I guess that won't work for me - I got confused because earlier you said "press screen" so I thought perhaps that might just be the phone screen itself (not the power button). I will look into a local phone tech, this is getting ridiculous!
Workaround . . .
Qarie said:
I just rooted my turbo with Moforoot . . . today i FELT as if my power button was sort of permanently jammed in my phone . . .
Click to expand...
Click to collapse
jfrostad said:
Unfortunately, my power button was "over-pushed" in a drop (putting phone in pocket with gloves on, missed the pocket...oops phone managed to land precisely on the power button) and no longer works. . .
Click to expand...
Click to collapse
Just FYI, I'm using an app+widget called Power Toggles (link below) that offers on-screen tap functions, including power, for rooted devices. The widget bar is customizable, to include adding a button that will give you pretty much all options for restarting your phone: Power off, Reboot, Reboot to Recovery, etc. You have to scroll way down the "Add" list to find the power-related buttons, but there's a "master" button that provides several options on pop-up.
I believe it could serve as a good temporary (or permanent) workaround for a broken power button, as long as the phone is never actually turned off ('cause then you really would need a working power button).
There may be other apps that do some of the same things, but I've been using P.T. for a month or more and I'm extremely happy with it. Here's the app info (browser link):
https://play.google.com/store/apps/details?id=com.painless.pc
( PS: I don't have a Turbo yet, I'm just browsing the forum for info. )
Moondroid said:
Just FYI, I'm using an app+widget called Power Toggles (link below) that offers on-screen tap functions, including power, for rooted devices. The widget bar is customizable, to include adding a button that will give you pretty much all options for restarting your phone: Power off, Reboot, Reboot to Recovery, etc. You have to scroll way down the "Add" list to find the power-related buttons, but there's a "master" button that provides several options on pop-up.
Click to expand...
Click to collapse
Thanks for the helpful and informative post. I already use PowerToggles but am not currently rooted.
No problem. Yeah, I didn't realize it was using root (on my Razr M, at least for the power functions) till I installed it on my unrooted Moto X.

HTC One will not stop rebooting

Hi all,
Recently my HTC One would randomly have a pop-up that said something along the lines of "To reboot, press and hold the power button" along with a countdown and then the phone will reboot itself. This can happen any time, sometimes multiple times within a half hour, even when it is charging.
The last time it happened, it rebooted, got to the blank black screen, and rebooted again. I've plugged it in to charge but it would not stop rebooting. I've unplugged it to let it run out of battery so hopefully it would stop rebooting itself and I can try charging it again. Once it ran out of juice, I charged it and it continued rebooting itself. Pressing the power + volume keys only worked twice but the screen wouldn't stay long enough for me to select fast reboot or factory reset before rebooting itself again. Now pressing power + volume keys doesn't cause any effect on the phone.
I've never tempered with any of the software settings on my phone and it has been sent for repair three times last year. Also, my laptop does not recognise the phone when I plug it to my laptop.
Any advice would be much appreciated! Thank you in advance!
mblucified said:
Hi all,
Recently my HTC One would randomly have a pop-up that said something along the lines of "To reboot, press and hold the power button" along with a countdown and then the phone will reboot itself. This can happen any time, sometimes multiple times within a half hour, even when it is charging.
The last time it happened, it rebooted, got to the blank black screen, and rebooted again. I've plugged it in to charge but it would not stop rebooting. I've unplugged it to let it run out of battery so hopefully it would stop rebooting itself and I can try charging it again. Once it ran out of juice, I charged it and it continued rebooting itself. Pressing the power + volume keys only worked twice but the screen wouldn't stay long enough for me to select fast reboot or factory reset before rebooting itself again. Now pressing power + volume keys doesn't cause any effect on the phone.
I've never tempered with any of the software settings on my phone and it has been sent for repair three times last year. Also, my laptop does not recognise the phone when I plug it to my laptop.
Any advice would be much appreciated! Thank you in advance!
Click to expand...
Click to collapse
Normally you get this message when holding the power button. So this message in addition to the rebooting issues makes me believe you have an hardware problem with your power button, maybe its stuck?
alray said:
Normally you get this message when holding the power button. So this message in addition to the rebooting issues makes me believe you have an hardware problem with your power button, maybe its stuck?
Click to expand...
Click to collapse
I tried pressing on the power button, it seems to be depressing fine. Is there any way I can affirm this?
mblucified said:
I tried pressing on the power button, it seems to be depressing fine. Is there any way I can affirm this?
Click to expand...
Click to collapse
I think what you explained at post #1 is enough to conclude your power button or something hardware related to it is the problem. I think you'll have to send your device for repair unfortunately unless you want to open the phone yourself to have a look which is not always good idea.

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