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I've had my unlocked HTC Kaiser for 2 months now on the AT&T Network no problems. On Thanksgiving Day, my phone decided not to turn on after I left the phone to charge overnight. I figured it did not get a good charge so I tried recharging it. It was flashing red lights near the the top of the phone. So I go into AT&T on Friday to see if its the battery or the european charger that may be at fault. I played around a few combinations in the store and it suddenly/magically turned on. (I decided to buy the charger and extra battery anyways). The employee decides that for some reason or another, the phone needs a SIM Card. Well here is where everything went downhill.
After the new SIM card, I was unable to make or receive any calls, and no access to my data plan. Sometimes, I would have full signal bars but still was unable to make/receive phone calls. I've been able to make calls on very rare occasions; especially in this room in our school. What to give? So I went into another AT&T store and noticed that they had the incorrect IMEI number down in their system,. I asked for them to fix it but they said they couldn't change it for some reason and that the IMEI wouldn't be causing the problems I'm experiencing. So I finally called Customer Service Support on the phone and supposedly they were able to change it to the correct IMEI #. But still the same issues. I've done soft, hard, master resets, take out the battery + SIM card, you name it and still the same problem! When I took the SIM Card out of my phone and put it in a Blackberry, it did work! But when I took the Blackberry SIM Card into my phone, it did not. The support team told me that indicates that it is my phone; but I clearly told them that it could also be due to the fact that the towers just aren't recognizing my device no longer.
So I spoke to HTC about this and they said its the SIM card and they wanted me to go in and get another SIM card. So I went into AT&T today and got a new SIM card but same problem. Again, same issue. So I called AT&T Customer Support today and asked them to bump me up to Level II or III support. She says she cannot do that because my phone is unlocked (from HTC) and no support for that. I gave her the rundown on how my phone was working for 2 months until they put in the new SIM card and my cell phone activity clearly show that. Then she goes on to mention that other technical service reps that have helped me in the past few days clearly have pointed the culprit to be my device and not AT&T as they have exhausted all tests. And I told her, it's like taking a brand new car to a mechanic and then get the car back not running. If you ask the mechanic what did you do to my car, he's not going to admit to anything. She says that my device isn't being recognized by the towers. So then I brought up the point of "So is it my tower or is it really my phone?". I told her it's no problem getting a new phone but if I get a new phone, will it be unrecognized by the towers again. She said yes because it is unlocked. I said what about the thousands of other people who use unlocked Kaisers or any phone for that matter as they seem to have NO problems. They basically want you to buy the phone directly from them.
In all, I've spent nearly 10 hours on trying to get this thing to rework and be able to place/receive phone calls. Whether this is due to the events which ensued after the red light indicator on Thanksgiving Day OR the fact that AT&T switched my SIM Card and caused my device to be undetected by towers (whether it was due to the fact they put in the wrong IMEI in the first place or any adjustment they made to my account) remains to be determined.
The only options that remain is: 1) Go to TMobile and try out their SIM card on my phone and see if it works. I highly doubt they too will let me do that as they consider phone unlocked and don't want to help 2) Get a new phone through HTC and hope it'll work on AT&T again.
Any ideas or support??? heheh. your help is truly appreciated
I feel you pain Brother.......
I don't have a clue how IMEI and towers can just not register your device...though....but anyhow, did you check if you have the Phone in the Dialing screen-Menu-Options, then the tab BAND on the bottom and both of them selected as AUTO? if not, then try changing bands.......
If you know that then, I'm thinking only of AT&T could have blacklisted you or some sort.......but that is highly unlikely......
I had some problem like that when i'm out of the country using Foreign Chips, and it seems the Kaiser needs a bit of time to adjust to new sims, and that can take minutes, hours...or even days......who knows what is happening as the phone is "learning"....... hope this helped you a bit....
I've been using my Kaiser for several months now and I did not register my IMEI, I just popped the sim out of my 8525 and took off running. It sounds to me like your phone has failed in some way, especially if your new sim works fine in another phone. The question now really is, where can you get a Kaiser fixed in the US? I spoke with HTC on another subject and I get the feeling that it may be difficult. I got mine from a shop in Canada, guess I'd have to go thru them.
In any case, good luck, it will be interesting to see what it turns out to be.
I second RemE -- like him, I bought a Tytn II & plugged in the SIM from an older phone (in my case a Qtek 9100 not bought through AT&T/Cingular), and have had no problems.
i had a similar problem with my 8525. I bought a Tilt to replace it, and about a week later I gave the 8525 to my son to use. neither his SIM card or mine would work in the 8525, but they worked in other phones. I brought the phone to the AT&T store and the guy there did something on his computer, then the phone was able to work. I'm not saying that AT&T blacklisted it, because I don't really know. But it took a change by the AT&T rep at the store to get the phone working again.
I have been using Kaiser with ATT for three months now with no problem. I just used the sim card from my Blackberry and so far, no problems.
My Kaiser has been working fine now for about a year. Recently traveled from one city to another. When I got off the plane noticed that I couldn't dial out nor surf the web. I also noticed that the touch screen was pretty unresponsive. While driving home from the airport and playing with my phone (about 30 minutes or so) shut off the 3G part of the phone and noticed that I could dial out. The phone was in Edge mode and it somewhat worked but the touchscreen was still kind of unresponsive. Called and opened a service request with AT&T. After a couple of calls and some "detail" checking I was told that my SIM was trashed. They said that maybe it was trashed going thru the airport X-Ray machine. (odd to me). Wondering if somehow there was an attempt to hijack my SIM remotely (BT?) or am I being paranoid? I recieved a new SIM today and I had it turned on. All appears well at this time.
I had the same issue with my old Sonyericsson. Traveling from Indianapolis to Denver, when I arrived the messaging and internet was really buggy. They told me that my sim card wasn't compatible with their network. That seemed really odd to me too. However, they gave me a new one and once it was registered on the network everything was cool.
Long story short - I don't think anybody was trying to hack your phone via bluetooth or anything like that. There are just minor quirks in the network when traveling long distances... probably from the network being made up of smaller ones that were simply acquired through buy-outs.
elypsar said:
I had the same issue with my old Sonyericsson. Traveling from Indianapolis to Denver, when I arrived the messaging and internet was really buggy. They told me that my sim card wasn't compatible with their network. That seemed really odd to me too. However, they gave me a new one and once it was registered on the network everything was cool.
Long story short - I don't think anybody was trying to hack your phone via bluetooth or anything like that. There are just minor quirks in the network when traveling long distances... probably from the network being made up of smaller ones that were simply acquired through buy-outs.
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Traveling long distances will not "trash" your SIM, I go to HKG every year...no problems...that is a farther distance than Indianapolis to Denver...
zeezee said:
Traveling long distances will not "trash" your SIM, I go to HKG every year...no problems...that is a farther distance than Indianapolis to Denver...
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Nobody said anything about the distance itself causing issues. What I said was that not all areas of att's networks are up to par, so older sim's may not work everywhere.
I don't work for att or anything but this has been my experience.
Thanks all for your responses. My 3G is still working in the Midwest. BTW my SIM card was working fine for almost a year (when I purchased Tilt). I also have traveled to the same place in FL a "few" times this past year with no SIM issues. One thing though is that 3G is not available yet where I travel to FL. (everytime I go there I can only get the Edge network).
It's funny... I've been on 3 round-trip flights since buying my Tilt. After each flight, the phone started acting buggy. Laggy, screen not refreshing when it should, programs refusing to run, etc.
A hard reset and restoring from my latest backup resolved all the issues each time. So, it seems that (at least in my case) the SD card is fine, but memory may be getting trashed in the phone. Of course, I'm blaming it on the x-ray process.
Next time I fly, I plan to turn the phone off completely before going thru screening to see if that makes a difference. Anyone else notice odd things happening after a plane trip?
I had a similar problem in the UK, although didn't actually involve travelling!
When I got my new Kaiser through O2 UK, I had upgraded from my old Wizard. I swapped SIM's and everything was fine. 3G was in operation in my part of the world at the time and it worked spot-on.
Then, after 2 weeks, 3G suddenly stopped working. GPRS was OK (no EDGE here!) but just couldn't get 3G signal. On startup, the 3G icon would appear, the signal strength would then drop to nothing, and would then change to a 'G'.
O2 said that my SIM was not 3G compatible - strange how it was working before though! They sent me a new SIM and everything's been fine since.
What I believe happened in my case is that they had upgraded the network in my area to HSDPA but hadn't activated it at that time. I believe the changeover is what made my older SIM suddenly incompatible.
HSDPA became active about 3 days after receiving my new SIM and my signal etc. has been fine ever since.
So, possibly when you guys have travelled, you've actually visited places where the network has been upgraded making your SIM incompatible there?
Also, have you tried manually searching for networks? If you're in a foreign country, your phone may be continually scanning for networks which will undoubtedly slow it down and make the screen unresponsive?
Sometimes people call me and get a message saying my phone is off or out of service. But when I look at it, it often shows 4 bars of service..
When I call someone, the problem disappears temporarily, and I start receiving calls again (and I receive all the SMS's I was supposed to get at once), only to appear again later for no reason (a soft reset also solves it). It's not related to location, it also happens when I spend the day at home (where I get a strong signal).
I don't think it's a operator problem either, since my operator is known for it's good services, and other people who use "normal" phones never had such a problem.
I tried 3 different ROMs (dutty's hybrid, Hyperdragon and AthineOS) and 3 different radios (dutty's radio (1.65 something), hyperdragon's (1.70 something), and eMo radio). Right now I'm using AthineOS with hyperdragon III's radio, and almost no programs installed..
This problem happens both in 3G and EDGE mode.
Anything I can do about it?
Send it in for repair?
Seems you tried all you could...
Don't think I can send it for repair, since it's an AT&T Tilt and I'm not even in the US..
Guess I'm outta luck then
Anyone else have any ideas?
have you tried the sim in another handset, sounds like a network problem to me.
3G Network
Are you using 3G Network?
Sometime I use 3G band and even It show good signal I loose phone calls.
I changed to GSM and no phone calls loose.
This happens in São Paulo/Brazil but...
EDIT: Sorry. Now I saw that you reported this problem also using GSM band.
Thanks.
I am not sure if you're using your US SIM card in a foreign country?
Maybe you just forgot to enable INTERNATIONAL ROAMING before you left ... ?
I'm having the same problem
I seem to have started with the same problem about a week ago. A couple people complained that they called me but it rang twice and went to voicemail - My phone never rang. However, after I made a call (or apparently did something to "wakeup" the phone), I would get the voicemail notification (2 hours later).
I tried reseating the SIM card, but then it went to "SIM Card Missing". I did a hard reset, but that didn't help. I took it back to AT&T and they replaced the SIM Card. That seemed to work again, and certainly would have been a convenient fix (bad SIM card - too easy). So I've just spent all weekend reloading all the apps, but now it's happening again!!
The symptoms are; After I reboot the device, I can receive one or two calls, then it doesn't ring anymore (the caller hears 2 rings then it goes to voicemail). If I cycle the Phone radio button in the Comm Manager, or cycle power, it comes back to life for 1 call, then craps out again.
I'm just using the standard AT&T ROM (without the Bloatware after this past reset) and the standard/default radio version 1.27.12.11
The only thing that I have noticed that seems different lately is that the "Comm Manager" task is always running when I look at the running programs (which I don't think it used to) I had also recently installed Garmin XT.
The device is of course 1 yr + 2 weeks (so I assume just out of warranty)
Any help would be greatly appreciated!!!
Hmmm,
what I would try, is, to just make a hard reset, load only my contacts to the phone and run it for a while to monitor its "Incalling" behavior. If everything seems to be fine, I would go ahead and start installing an application, then monitor my device again for a while, if everything is fine I will go ahead install the next application ... and so on. That is just to make sure that no 3rd party application causes this problems.
BTW:
I don't think that GARMIN causes this problem. I used to run Garmin on my HTC too (v5.0) until I came accross SYGIC McGuider (which works much better and card scrolling is much smoother than Garmin).
Well,
to come back to the point: if you get the same problems without loading any 3rd party application on your device, then I would recommend trying another ROM (best advice: go with the HTC stock ROM). If it also happens with the other ROM then it might be hardware related and difficult to fix.
Thanks - I knew that's what I should do, I just didn't want to do it after having spent all weekend reloading and configuring it. I thought I had read somewhere about Garmin having to have the phone radio on to work, so I was hoping there was a setting somewhere that I was missing that was powering the radio down. But..... I suppose it's time to go back to common sense and just do the reset
So far it seems to be working now. I'll give it a few days with just the basics and then start reloading one at a time.
Thanks for the quick response!
Spoke too soon
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
bbaydiver said:
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
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Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
kristoff_sz said:
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
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no, I was just using the default browser.
I've got nothing installed on it at this point so I'm guessing it's hardware related.
Over the last couple months I had been experiencing some strange battery drainage (not related to the GPS issues). I don't know if that was a symptom or not. It just seems like the radio is going to sleep somehow - it wakes up for a little while if I sync my email, cycle the radio via comm manager, or cycle the power.
Anyone know if there is a setting somewhere that controls that? (sure would be nice if it were that simple)
The AT&T store was basically useless, all they did was give me the phone number for the warranty department (but since I'm 2 weeks past warranty, he doesn't think they'll help me), and of course offer to upgrade me to the Fuze for $375 - no thanks!
I've had the same issue (I think). I too think that it seems to happen when I have a 3G data connection active and moving back to GPRS (non 3G) seems to make it better....
I'm on a standard UK ROM and using BTMobile as a provider.
I was driving down the motorway the other day and overtook a friend. He rang me and went straight to voicemail. I then got a text to say that I had a voicemail and rang him back.
I was running TomTom Traffic at the time so would have had a data session enabled....
I think its something to do with the data session sometimes not letting a call through but can't put my finger on anything and certainly can't find an option to change any settings...
Also, even at home, I'm constantly picking up my phone to see that it "has no signal" and the exclamation mark is displayed - so calls aren't coming through - but it then connects and shows a three-bar strength signal. Don't understand why it keeps dropping out, but I get a 3G connection at the front of my house and an ordinary G connection at the back and I think that it sometimes to stay connected to the 3G connection for data even when the phone signal is very poor and it would be better dropping that and connecting at "old" GPRS speed...
Same on the train on the west coast main line out of London. I think having the 3G turned on causes the phone signal to drop out completely more than when 3G is turned off, as the phone tries to hang on to the signal of a 3G cell and doesn't successfully switch over to the next "non 3G" cell whilst in a call.
have you tried a new radio such as NIKI's?
well, AT&T warranty was even less than useless. Home phone, Internet, and Wireless all through AT&T and the best they can do is "see if they could get me a deal on a new phone" or refer me to HTC technical support. Nice customer service AT&T!!!
HTC technical support was actually trying to be helpful, once she found out I already did a hard reset, she referred me to their warranty group. They looked up the S/N and it's still under their warranty (I guess theirs is 15 months after manufacture date). Now the only problem is I have to send it in to them to see if it's covered under warranty, and of course be willing to go without my phone for 2 weeks (and pay them a yet to be determined amount if they decide it's not under warranty).
I'd like to try a different radio, but looks like there's too much for me to read up on - I need to get the device fixed, I've already lost too much time with it being messed up and me screwing with it.
Update
so this morning I was ready to throw in the towel and send the device back to HTC. At least they were willing to help me out, unlike AT&T.
I get to work, and of course the phone seems to be working (which isn't unusual, it works for a little while then craps out). Come lunch time, it's still working (now this is unusual, it must be a fluke, I'll give a couple more hours before I package it up). 4:00 and it's still working! Now I'm starting to wonder if it's got to do with the cell towers near my house (and the AT&T store since it did it for them too).
I email my buddy who lives about 1/2 mile away and also has a Tilt just to see if he's had any similar problems. He calls me back laughing. There's 5 People in his office with the exact same problem (and not all Tilts either).
So to make a short story long....... it appears to be a problem with AT&T, NOT the device (but Thank You very much AT&T for the incredible customer care you demonstrated and for trying to screw me into buying new devices for outrageous prices)
So at this point, I'm not sure if it's that AT&T has fixed the issue across the board, or if it was the "Resync the routing" that the online chat person tried last night that finally propagated across the network (I assume so that AT&T can find my phone in order to route the calls to me).
I guess we'll see if it does the same thing when I get back closer to home tonight, but I'm relieved that it appears to be fixed.
Thanks everyone for the suggestions! Now I have a little more time to read about how I can screw up my phone on my own schedule - all the practice of resetting it and reinstalling everything, and seeing how much faster it is has inspired me
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
kwong1998 said:
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
Click to expand...
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Have you tied asking AT$T for a new sim card ? They do wear out you know.
denco7 said:
Have you tied asking AT$T for a new sim card ? They do wear out you know.
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I didn't tried asking AT&T for a new sim card. but I will call them to change the sim card. Does anybody know how to disable the 3G function?
Just a "me too..."
Hello everyone. I just wanted to report that I'm having the same issues...they started about a week or so ago.
I've had my AT&T Tilt for about 8 months now (it's a warranty replacement for my first tilt, bought in July...so of course, I'm out of warranty). I recently had problems receiving calls, and then I started being unable to make calls, even though my phone shows a decent signal...anywhere from 4 bars to 2 bars. When dialing, it'll say "Dialing..." for a few seconds...and then it clicks off. A soft reset will fix things temporarily, but that's it.
I'm running the stock AT&T ROM (I'll check the version number if someone thinks it'll help), and I've tried doing a hard reset AND replacing the SIM card. Same effect.
Someone please let me know if they resolved this problem. AT&T offered me an HTC Fuze...but I'm extremely wary of other phones by this manufacturer. I'm very, VERY tired of phones crapping out on me after having just spend a couple of hundred bucks on them. At this point, I'm just looking for something reliable. If someone else here has had problems with the Fuze, please let me know...not to start any fights around here, but I'm actually thinking about going with the iPhone.
Thanks.
I recently bought an imported unlocked Diamond2. I have AT&T as phone provider. The first day I setup my data plan, it worked, since it stopped. When I call them they say that I can't have data plan with this phone since it's not an AT&T phone and that was the reason why I couldn't access internet.
My concern is: At the beginning, I worked!!! It's just a day after the activation of the data plan that it stops working; I have a feeling that they may have blocked my phone after detecting that it wasn't an at&t phone.
Also when I go do "Data Connection Setup", I can clearly select "United States" and "AT&T"...
Has anyone encounter this issue? Has anyone got a data plan with AT&T and got it to work with the Diamond2?
They killed mine too. I switched over to pay as you go for now until i can get another plan. I will not stay with a company that shafts you at every turn.
OK so it's not just an impression, they really did block the phone... Is this legal???
In any case, I'm going to call T-Mobile to know if this will work.
Unfortunately, yes they can. Most of the time they don't care but since they have contracts with the phone makers and some are exclusively with them, they don't want people to just go out and get whatever phone and use it on their network while they lose money with the contracts they have with the vendors they own. Its all about the bottom line for them and as a business its their right, although I am with you, I hate that; however, its understandable, they are out there to make money. Now I know for sure from AT&T techs that if the phone you are using is NOT on their hardware list BUT its made by one of the hardware providers they have a contract with, then they don't block it. If that helps any.
To give you an example, I have an iPAQ 910c, not a device they sell, but since they support iPAQ 6515, they don't mess with me. I had a Q9h (before my wife took it) and then my friend gave me his HK version I think known as Q9M or something crazy like that and it works fine because its still a Q. You get the idea.
OK.
So I actually got tricked by a d#[email protected]%ss at&t guy who ensured me that my phone couldn't work since it was not an 'at&t certified' phone, which made me suspicious since it first worked.
Then when I read the post of someone having the same issue, I got intrigued and I called AT&T again... with the intention to talk to a manager and to clarify the situation.
This time I ended up talking with a very nice lady, which couldn't help me much except by assuring that the problem wasn't on their side and that my phone should work if it ever worked.
So I started thinking and realized that I actually changed ONE thing between the time it was working and the time it stops working... Guess what... That ONE thing was actually the reason why I couldn't connect to the net anymore...
Back then, I was annoyed by the USSD notification message which kept popping up every hour or so saying: "Your last transaction costs you $0.00..." making by phone beeping every single time... I found that it was actually possible to disable them (http://forum.xda-developers.com/showthread.php?t=326851).
Well the problem by disabling them is actually you loose also you internet connection . I didn't realize it immediately since I had my wifi connection working.
Now I'm back to day one:
- internet work
- i'm still deeply annoyed by the USSD notification message mentioning a $0.00 transaction
There you have it. They might be money hungry corporate bastards and we may wish them to crash and burn but "sometimes" even they are not at fault and crap just happens. Glad you figured it out and its working for you and remember that although they can block the phone as long its by a manufacturer they support, its unlikely. Take care.
At least they are supporting the HTC Fuze which is a touch pro little brother of the diamond, father of the diamond2
They can't ban an uncle, right?
kandjar said:
At least they are supporting the HTC Fuze which is a touch pro little brother of the diamond, father of the diamond2
They can't ban an uncle, right?
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They can try but you mess with my uncle, you mess with me
that's rough. Mine still seems to be working. Since I reset my phone youtube stopped working but me setting up VOiP might have jacked that up. make sure your connections are set to wap.cingular... other than that I'll let you guys know if mine shuts off.
infamouspt said:
that's rough. Mine still seems to be working. Since I reset my phone youtube stopped working but me setting up VOiP might have jacked that up. make sure your connections are set to wap.cingular... other than that I'll let you guys know if mine shuts off.
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Don't sweat it bud, probably a setting got screwy somewhere, it happens quite easily actually. Hope you figure it out but all else fails, nothing more surefire than a reset although its overkill and hope it doesn't come to that.
WOW that really sucks. Have you made sure that you have the right settings? Don't know what they are for ATT. For T-mobile my settings did not work the first day and I was freaking out. The next day everything worked fine.
All I can say is switch to T-mobile. I have been with them since they were VoiceStream. In My 8 years with them I have only owned 2 T-mobile branded phones. The Nokia 3390 and a Rizr Beause my phone got stolen and I needed one bad. The rest of my phones have been Unlocked/Unbranded. I use the $5.99 Unlimited Data Plan Which now is $9.99 but is limited to the amount of data. I used to pay $2.99 but when I got the Rizr was stupid and signed a new contract. T-mobile has never blocked any of my services.
Wow that sound cheap! I'll definitively consider switching once my current pay-as-you-go stuff expire...
Really like the phone but no 3G and switching to Asus P835. At least will get 3G in 1900 frequency area.This one only got 900/2100. Same price..
For AT&T, don't pay the ridiculous price of a data plan, sign up for MediaNET, same exact internet and its much much cheaper. Just whatever you do, DO NOT TELL THEM you have a PDA and on the accounts page DO NOT update your phone to match the PDA, just pick a generic version of the bran you are using.
Which MediaNet plan are you talking about?
I m currently using (trying) the 20$ for 100MB per month as pay-as-you-go service; is there any cheaper one?
(I also notice that youtube doesn't work, even if everything else seems to be working fine (web access, mail, weather...))
kandjar said:
Which MediaNet plan are you talking about?
I m currently using (trying) the 20$ for 100MB per month as pay-as-you-go service; is there any cheaper one?
(I also notice that youtube doesn't work, even if everything else seems to be working fine (web access, mail, weather...))
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Click to collapse
The one matching your usage habits. There is cheaper one, the last I checked they had a 5.99 for 500 mb I think. You can check but I can check for you if you want, let me know.
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
numbawon said:
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
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If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
BACARDILIMON said:
If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
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You don't need a new sim to travel with. I've used my sim and carrier many times in UK and Germany with out issue, you just get to pay a premium for roaming.
If I wanted to use a local carrier and then the local rates, then I need to be unlocked and then a local carriers sim.