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Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.
mastertrumpet1 said:
Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.
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Click to collapse
If I were you, I'd just sell it and buy a new one. It's so much easier than dealing with the turn over time and customer service.
Sent from my Galaxy Nexus using xda app-developers app
I think they can not fix the screen, if not send you a new one and they don't want that.
Will see with mine. I have yellow spots and kaput speaker.
Will send it back next week.
I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2
Cor-master said:
I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
Im surprised too but their quality control on devices sucks.
Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2
Will see with mine. I have yellow spots and kaput speaker.
Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium
player911 said:
Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium
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Click to collapse
This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.
Cor-master said:
Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
That's why I got mine from Google too. I've gotten two replacements. Hardly any wait. They but a hold on my card, but I can understand why.
Sent from my Nexus 4 using xda app-developers app
Yeah that's typically how advance shipping works. You typically require a credit card to use it, exception being a carriers warrant service, which is because they can just bill your account if they find the warranty to be void
Sent from my Nexus 4 using Tapatalk 2
mine was fixed by Asus at no cost...
really happy. will buy nexus again if they take care of me like they did...
they changed screen and speakers. that was in Switzerland...
Sent from my Nexus 7 using Tapatalk HD
I got a RMA last week for my 8gb model and they sent me back a 16gb (according to the email)
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .
Spevky said:
Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .
Click to expand...
Click to collapse
Call and complain. The N7 also doesn't have any type of serial numbers hard coded on the back once the removable sticker is gone.
I'm not trying to be a **** but I would just buy a new one and make a switch/return as damaged.
Sent from my Nexus 7 using XDA Premium HD app
Im going through the rma let's see how lucky will I get had a dead screen...
Sent from my SGH-T999 using xda premium
A few weeks ago after light use, and most of that reading, I noticed an entire band of pixels lighter than the rest of the screen. Mind you, my Nexus was 3 weeks old and that was 3 weeks ago. Notified ASUS and quickly got an RMA. Sent it in, got it back, read the repair note *BATTERY BAD, REPLACED BATTERY*. Nope didn't even fix the screen, let alone touch it. It still has the same band of light pixels. I promptly emailed them back and am still waiting for a reply. I read so many mixed reviews about ASUS customer support that I dreaded sending it in. After my incident I understand why.
just received my nexus 7 after three weeks
let me tell you how happy I am to have it back, though they didn't fix one thing on my c9o. not the screen flicker nor the charging issues..nothing.
on the paper had said found nothing wrong. also they stole my charger...it was written in the report that I was going to send that in as well and wrote on the paper inside the box.
this was Texas facility
I called then where's my charger..they opened a case for me, said were going to put me on hold to speak to manager, stayed on for 15mins then they hung up on me.
yo. **** you Asus I swear
icase81 said:
This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.
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Click to collapse
Helps to be near an Apple store for that. I had the awful luck to be at school (with no means to the nearest Apple store before my warranty ran out) when my trackpad went nuts two days before warranty's end. Now I live next to one but I'm past warranty. And as the student manager for our college helpdesk, Apple makes mail-ins absolutely awful unless you're willing to argue.
That said, done and done on their in-store support. But Apple's got the on-the-ground presence to do that sort of thing. If Google made their own retail shops, I would be a happy person indeed.
...but what would you call them? I think it's Microsoft's Experts, Apple's Geniouses, and Google's...I dunno, kNow-ers?
So like most in this forum, I bought my Nexus 5 directly from the Google Play Store. I chose AT&T as my carrier. When I signed up for the account at the AT&T store, I got the phone insurance to cover me when I inevitably crack the screen or my 3 year old drops the phone into the bath tub. I asked them when I activated the phone if the AT&T insurance covered the phone for replacement even though I did not buy it from them. "Of course!" the salesperson said. Bought the phone at the end of October.
Sure enough, last night my buddy bumped the phone out of my hand, and it dropped about 4 feet to a stone floor face first. Cracked!!! It pained me to see my new phone with a full screen length crack, but I breathed a small sigh of relief knowing I had bought the insurance for just this circumstance. I called AT&T this morning to ask about the claim process and the customer service guy told me he was not sure it was covered because, "The Nexus 5 is not a phone we carry." He advised me to call Asurion Mobile, the AT&T insurance carrier and ask them. When I called Asurion, they confirmed what the AT&T guy said. AT&T does not carry the Nexus 5 and therefore cannot replace one as part of a claim. Instead they said that they would replace the phone with "an equivalent".
I know others probably like those other carriers, but AT&T in Baltimore really does offer way better coverage than those others, even Verizon. Because of this, I would like to stay with AT&T.
I did not talk with Asurion any further, but this presents those of us who bought the phone unlocked and out of contract precisely to avoid the carrier capture relationship with a conundrum on AT&T. The insurance will cover you having a phone on AT&T, just not the one that we all really want. Interestingly T-Mobile and Sprint DO carry the Nexus 5. Am curious if anyone on those carriers has made an insurance claim and they gave you another Nexus 5? And further, if they did, was it unlocked or locked?
Reading another forum, I noted that my credit card my offer purchase protection given that I am (barely) still inside of 90 days. Will be investigating that possibility next.
Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$
digiblur said:
Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$
Click to expand...
Click to collapse
The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.
Curious as to what they consider an equivalent. Possibly they replace the phone then you sell it to buy yourself another N5.
Sent from my Nexus 5 using Tapatalk
does any company do this? i dont get why the OP thought this would work. i get it that the customer service guy gave him the wrong information, but why did the OP expect this enough to even ask them in the first place?
@charmcitybryan - since ATT doesn't carry the Nexus 5, it makes sense that they can't replace your phone with the same one. You could do what @sprof suggested - and get the replacement they offer, and sell it and buy a N5 then.
Depending on when you bought your phone, and whether you used a credit card with accident protection, you may be covered by your credit card (check with your credit card if you used a credit card for the purchase)
If a carrier did somehow replace the N5, it will be unlocked (even if they somehow figured out a way to lock it - which they won't, unlocking it is as easy as flashing the stock image from Google).
dfin13 said:
The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.
Click to expand...
Click to collapse
Well...that $8 a month might not sound like a month, but consider this...
Let's say she has the phone for a year. Month 12, she breaks it. Boom, in theory you pay $75 and you get a new phone. You can't ignore the $96 you've also already paid. And then you have the situation of having the insurance, but for some reason they don't decide to honor the claim. (let's ignore that for the sake of argument though)
Even if you break it on month 1, you're paying $83.
Assuming you have the 32G version...does the ratio of that $83 vs. the replacement cost of the phone REALLY make mathematical sense to you factoring in the odds of her breaking the phone?
It almost never does. Just saying!
Also...here's the best part....Take the price of this phone, and compare it to the price of other comparable phones. It's seriously about half as much as them, if you are considering the TRUE cost, ie: no contract price.
Take that extra $350 or so and save it. If you get your phone stolen or you throw it at someone in a fit of drunken rage...you can buy a new phone.
If that doesn't happen...You still have that $350!
Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.
Knight-Rider said:
Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.
Click to expand...
Click to collapse
Umm warranty doesn't cover smashed screens
shotta35 said:
Umm warranty doesn't cover smashed screens
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Click to collapse
Oh ok wasn't aware that Google didn't cover smashed screens good to know lol.
I'm shocked they even offered to replace it with an equal valued device. Not to sound hard to the op but I figured it would go without saying that a device not sold by Att wouldn't be covered through their insurance. Take the replacement and sell it for another n5.
Sent from my Nexus 5 using XDA Premium 4 mobile app
The nexus 5 is so easy to service yourself that it doesn't really need insurance.
Sent from my Nexus 5 using Tapatalk
I would be happy. Take what they give you, assuming its another high end phone, and sell it.
I'm just curious what equal value phone the OP will get. Nothing is really equal when it comes to specs with that price. Moto x costs more but lower in specs. I just hope that OP will get something that's equal in specs not in costs.
Sent from my Nexus 5 using xda app-developers app
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Only if it's unlocked like the nexus 5 would that be acceptable to me.
Sent from my Nexus 5 using Tapatalk
i always have had insurance on all my phones.. im with sprint.. i ended up sellimg my gs4.. and got the N5 from the play store.. when i tried to get insurance on my N5 they said i cant bec ause i got my N5 from the play store.. sprint dont carry the 32 gig.. so now i have no insurence which sux.. but it is what it is
Update on OP
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
This is exactly why I love these forums! Great idea on getting the replacement and then selling to get another N5. Will definitely now start a claim to see what equivalent phone they will provide. Like another post said, I hope they provide equivalent specs, not equivalent cost given what a great value our phone is.
On the posts questioning why I thought AT&T would replace the phone in the first place, it's a fair question. I honestly have never used phone insurance before. My first mistake was believing the salesperson. Bummer, but that's life. I knew at the time that AT&T did not carry the phone, but was guessing the business model of the insurance would be as fine with providing cash so I could just get a replacement as they would providing a replacement phone. Always read the fine print and all that I guess. Another good option is just sending the phone in to LG for a screen replacement. I have read in other threads that may actually cost less than the deductible to replace the whole thing.
On the economics of cell phone insurance vs. self insuring given the cost, I found this article on Lifehacker that does a nice summary of the plans that are out there. Do a quick google search for it.
I think the argument that the high cost does not justify the benefit is particularly interesting now that many of us have the phone out of 2 year contracts and paid a low price for a great product. Aren't we all likely to jump at the next Nexus that comes out in a year? If so, as time approaches the next release, the value of replacing the phone we have goes down significantly.
In fact, given this, it would seem only to make sense to get phone insurance (if one wanted it) that provides a cash payout of the purchase price of the phone. Because the price of our phone is less, the premium would be lower and possibly a better cost benefit equation.
Equivalent phone to me would be a 5", snapdragon 800, 1080p display, lte and unlocked.
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
i gotta agree here
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
**Update: got the warranty phone yesterday, definitely refurbished. Whats worse is that the phone has 2 scuffs on the top left and bottom left and a nick on the top right. Its not horribly noticeable but the phone i turned in was in perfect condition and why do i get a dropped abused phone?
Going to haggle T-Mobile about it and see what they will do, most likely ship me out another refurbished device...
kuulhus said:
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
Click to expand...
Click to collapse
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
When I did mine I got a new phone. I did it through T-Mobile about 2 weeks after I got the phone.
Most cases they send you a refurbished phone. It usually comes with out accessories and no original packaging.
I think the only problem with refurb units it the aesthetics, I wouldnt want an $800 device to LOOK like **** however, I am ALL PRO repair and fully believe in hardware repair, as long as it is done by a competent person..... The internals / logic board circuits are all the same in refurb and in new, it would be nice if refurb units get to have improvements but highly unlikely due to schematics..... anywho, I whouldnt worry too much about receiving a refurbished unit as long as the exterior looks to your standards.... inspect it before walking out of the tmobile store, I dont know if youre able to do a store pickup, if not then it would be a bit more difficult to make your case with them......
just my 2 cents
When i send my mobile in for repair and they send me a scuffed used looking phone back, i would raise all hell on them.
Gesendet von iPhone mit Tapatalk
caloyzki said:
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
Sent from my SM-G955U using Tapatalk
caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Update:
Got my s8 exchanged this morning. Phone comes with T-Mobile packaging. And he said it is a refurbished unit. When i checked the unit it looks brand new. All stickers are still with the phone except from the front screens. No dings, no scratches or anything. And as soon as i turn it on. I already got firmware updates 3 times until May patched. So happy with my exchanged unit.
Sent from my SM-G950U using Tapatalk
It's my understanding that they (TMO) will attempt 3 refurb warranty exchanges before giving you a brand new device. I would be super picky, and return as many as you can that aren't 100% perfect.
I had the s7 edge that had the bottom right edge with completely dead pixels and it took 2 exchanges before I settled on a refurb - which just came back to haunt me Friday as I dropped my phone and it messed up the digitizer. No visible damage, and I had the famous unicorn beetle pro + TGSP combo and never had a bad drop until Friday. Had that refurb for 11 months and couldn't do anything with it. So here I am with the s8 now (the + was too dang big lol).
If I had to guess based on the s7 unit I got, it had a screen replaced and was done with poor quality parts. My wife drops her s7 edge on concrete what seems like every day and has had no issues.
tl;dr: keep sending them back until they agree to send you a new unit.
Torridred04 said:
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
Click to expand...
Click to collapse
Yeah Samsung takes time lol but I make sure I have insurance with my phones so I can get new ones,not used ones
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
Click to expand...
Click to collapse
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
myechophone said:
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
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Click to collapse
They should be covered under warranty instead call claims dept?
If I want to send my Note 8 back to them with the included wireless charger freebie, I threw the box of the charger out, any issues? Also my micro SD card is on back order. I am aware that all freebies need to be sent back also.
I tried to get them to fix my broken wireless charging, they say thier own quick charger is not compatible. Lol. I am sending the info to the Qi alliance..
Sent from my SM-N950U using Tapatalk
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
doesn't the cc you bought it with have some kind of a warranty?
jejb said:
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
Click to expand...
Click to collapse
I selected that just in case something went wrong the first couple of months. It's 2 months free.
F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
Click to expand...
Click to collapse
I am NOT a lawyer.
Is that situation legal? I have never heard such a case, not even in this country where customer care is an unknown concept! Customers here are simply a disruption to to the life of sales staff! If I have a problem I ALWAYS ask for the manager even then its hit and miss.
That is a disgrace and you simply MUST protest and speak with a manager, not the person who answers the call lines etc. Write a letter of complaint, keep all copies. Samsung should receive your faulty mobile and simply ship you a new one as all outlets do in person.
Have you read your order contract? It may well be where you live 'all' Samsung must do is refund you? If that is the case and I have no idea, you maybe stuffed? I do know that no company can write regulations that are contrary to the law of the land.
Absurd situation. You must not let this rest. Fight for your rights. Please let us know how you progress and the very best of luck.
Ryland :good:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
My guess: Samsung has no stock to swap out with yet - they shipped them all.
F1nman said:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
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As painful as it might be, can you tell us what you have done to date? Have you written to Samsung, sent an email, spoken to a manager or the customer services department? Your original post is disturbing and you MUST not accept such a situation BUT i'm afraid its you that has to sort it out.
If you are dealing with phone reps you are wasting your time. Are you in the USA? In Europe there are numerous consumer help offices that will willingly and freely take such cases on your behalf and do their best to sort things out.
In most countries in Europe at least one of those such consumer bodies have legal teeth. Use one.
A massive multi national like Samsung will have a way of ensuring your faulty mobile is replaced with a new one without it affecting your pre sale offers. You 'just' need to contact the right person and that IS a problem.
Ryland
---------- Post added at 11:59 AM ---------- Previous post was at 11:47 AM ----------
pouelle said:
My guess: Samsung has no stock to swap out with yet - they shipped them all.
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I agree but Samsung could, if they wished, get a replacement from a store that has overstocked then replace the OP's mobile. One has to insist and fight and that's also unacceptable.
Samsung in this country have a very cleaver way of passing the buck. Samsung don't sell direct to the customer despite they have their Samsung site BUT Samsung here use sub contractors as distributors so if one has a problem all Samsung do is suggest the customer contact said distributor!
Experts at covering themselves by passing the buck and dodging responsibility. Such practices are not illegal either.
WE have actual Samsung shops here. Everything Samsung from the carpet to the sales staff uniforms etc blah blah. They will sell you anything Samsung BUT if a problem arrisses they will inform you they are 'just' a franchise and cant help you!
When Nokia was big it was exactly the same situation, still is for the fruity brand! No idea how they get away with it?
Ryland
Almost makes me want to cancel my pre order and pay $300 more to get it from Best Buy or Sprint :/. I don't want to send my Note 5 to Samsuck and be without a phone. I actually can't, I work from home and use my phone for work. Sucks that Sprint and Best Buy don't honor Samsung's promotion.
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Good news, well done. :good:
Ryland :highfive:
F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Hey who did you contact up the chain? My wife's has touchscreen issues. Where the phone becomes unresponsive by touch randomly than start working again. It is definitely either a software or hardware issues so I'm gonna have to contact them. Will you PM me the email address, phone number, or name of the person you spoke with?
Sent from my SM-N950U using Tapatalk
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
F1nman said:
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
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I didn't get that far with them. I even talked to Executive Customer Relations and they said they would not send a replacement if I had not already sent it in for repair which is ridiculous because it is a brand new freaking phone. The only option they gave me was refund and reorder.
That opened up a whole other can of worms where the freebies aren't available anymore and had to complain about that till they let me keep the freebies from the defective phone order, but I'm still having to wait for a brand new link to get the $425 off due to being an old Note 7 user.
All they simply had to do was return and replace but they have absolutely no mechanism to do that. Ridiculous for a company that big.
Sent from my SM-N950U using Tapatalk
I’m in the same boat, lost my note 7 trade in promo and they have my trade in since sept 15th. Will issue a so called coupon 6-8 WEEKS, WHEN all the note 7 promotions will be over with.
---------- Post added at 06:38 AM ---------- Previous post was at 05:41 AM ----------
I have premium care and it offers no deductible so I’m thinking about going this route to get a exchange replacement but that replacement could be a refurbished unit, highly unlikely this early. Need to call Samsung direct tomorrow and get this figured out .
Consumer Credit Act 2015 (UK)
If you purchase online you has the distance sales protection of reurting the item as per the suppliers terms and condition which is usually within 14 days for a no question/reason refund. Please check the returns policy.
if the product develops a fault within 30 days you have two options.
1. Request a full refund
2. Request a brand new replacement
if after 30 days and before 6 months of the purchase date your product develops a fault the company has only 1 oppertunity to fix the product. If the phone has a further fault then you can request a full refund.
If after 6 months but before 12 months you can request a refund but they can deduct for fair wear and tear.
hope this helps!
Hello, im thinking of purchasing my first Android in awhile. im able to get a Nexus 6 64gb sealed for $200. any other options that do not surpass $350 or im i getting a good deal. Any help will be nice.
Don't get those sealed new boxes on eBay. Every single one of them are fake. I bought two and returned both. They are ALL used, refurbished items packaged very meticulously using the clone packaging red paper wrap.
Here is what I did. Looked up on Amazon for deals from Amazon warehouse. That's the only partially more dependable place you can look into for peace of mind. If anyone says, BRAND NEW, simply ignore. Use common sense.
I bought a Like New Cloud White from aforementioned place for 202. Came exactly as advertised. It was stuck on 5.1 from May of 2015. Absolutely unused. I contacted Motorola to see the warranty status. It expired in Feb of last year.
I updated it to the 7.1.1 yesterday and have been happy with my experience of purchasing. Best part? I have 30 days to return this. I'm still in talks with Motorola to give me some sort of warranty on possible future issues ( since I bought it like new from Amazon). Long shot but still...
Stay away from the eBay deals.
In many ways, the Nexus 6 is still a good phone. At a good price, I recommend getting a used one. Of course, you need to like the screen size, and do without a fingerprint scanner.
You will probably need to replace the battery soon. Not expensive, and not too difficult to do yourself if you are careful.
Also, the N6 is 32 bit. Not a problem today, but a few years from now, it may mean that not all new apps can run on the phone.
The Nexus 6 was unveiled on October 2014. Do not believe that after > 3 years there are unused Nexus 6 devices.
I just bought....
I just bought a Nexus 6 in 2018.
https://www.ebay.com/itm/391877228362
Coming from Hong Kong but the seller assured me it will be sealed.
Reasons why I bought it
Stock Android 7.1
High specs
Awesome display
Cheap from this person, ($90 cheaper than Amazon)
sounds good dude make sure its not a china copied one tho sumone on ebay is selling one for a 100 quid
I picked up a certified refurbished off of amazon a few months back for $150. Money well spent!
Swappa or Ebay, used but mint is good enough for $150 for 32gb, IMHO
As much as I love my Nexus 6 it is getting a little long in the tooth. I'm not planning on upgrading until the 2018 pixels come out (if they put Qi back in)
I'd buy a refurb replacement to get me through to October but I have a spare right now so, barring two calamities in the next 9 months, I should be OK.
I bought one from a private seller on fb marketplace for 120$./mint condition, unlocked clean imei three weeks ago. I love it. Running 8.1 nitrogen OS.do it! So much potential!
sdg1980 said:
Don't get those sealed new boxes on eBay. Every single one of them are fake. I bought two and returned both. They are ALL used, refurbished items packaged very meticulously using the clone packaging red paper wrap.
Here is what I did. Looked up on Amazon for deals from Amazon warehouse. That's the only partially more dependable place you can look into for peace of mind. If anyone says, BRAND NEW, simply ignore. Use common sense.
I bought a Like New Cloud White from aforementioned place for 202. Came exactly as advertised. It was stuck on 5.1 from May of 2015. Absolutely unused. I contacted Motorola to see the warranty status. It expired in Feb of last year.
I updated it to the 7.1.1 yesterday and have been happy with my experience of purchasing. Best part? I have 30 days to return this. I'm still in talks with Motorola to give me some sort of warranty on possible future issues ( since I bought it like new from Amazon). Long shot but still...
Stay away from the eBay deals.
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What! I just bought a new Nexus 6 from ebay for 200 bucks 32gb. So your saying it's fake, and the device is refurbished? Is there anyway I can tell when I get the device if it's been used? Will the imei tell me if it's been used? Im very Glade I stumbled upon this thread!
I bought a new Shamu from someone on the letgo app. I paid $175. In front of the guy I opened the unopened new box, cutting the tape. Put my sim card and it works. Phone, charger everything was wrapped and new. I brought it home unlocked bootloader, twrp, and now running 8.1 I believe I got a sweet deal. I've known never to use eBay. Amazon is sweet for it's return policy on used stuff. but buying from other people is cheaper and you can meet at a public spot and test phone before you buy. With the same app I sold my oneplus 5t for $450 prior to buying this Shamu today. I've had this phone and I just had to come back to it for the right price. Well I live in Chicago so there's someone hustling stuff. Just shoot an offer, low ball and you might get a decent price. Yeah, buying this phone in 2018 is still good.
martinez5241 said:
I bought a new Shamu from someone on the letgo app. I paid $175. In front of the guy I opened the unopened new box, cutting the tape....
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A new phone needs to be charged before it can be used.
@NLBeev: A new device will come with a partially charged battery, roughly 40 to 50%. He'll want to top off the battery of course, which I think is what you meant to say, but there would be sufficient energy in the battery - even after two years - to power up the device.
NLBeev said:
A new phone needs to be charged before it can be used.
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Your right, We had to plug it up and wait a few minutes before the screen would power up. I didn't want to go into detail of everything I did...
When I bought my taimen phone last year new in box from Google it arrived and it had a 41% when I powered it on (my fav #). And the OnePlus 5t came with charge also from oneplus. Some newer phones have charge on battery.
With the Shamu I wasn't expecting it to be charged nor have juice to power up.
Simplyeduardo said:
Hello, im thinking of purchasing my first Android in awhile. im able to get a Nexus 6 64gb sealed for $200. any other options that do not surpass $350 or im i getting a good deal. Any help will be nice.
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Seems like a bad idea. for that much money, you could get a new phone.
The shamu is great, but with my SOT being 3 hours or less, I am beginning to hate it. Cant replace battery, which leaves me to hate sealed battery phones even more.
Probably going to get a phone with a replaceable battery, even if it is a dumb phone. I am tired of planned obsolecence. My biggest issue is screen decay. My phone has horrible burn in.
Sure you can replace the battery! I can fix anything that
shadowcore said:
Seems like a bad idea. for that much money, you could get a new phone.
The shamu is great, but with my SOT being 3 hours or less, I am beginning to hate it. Cant replace battery, which leaves me to hate sealed battery phones even more.
Probably going to get a phone with a replaceable battery, even if it is a dumb phone. I am tired of planned obsolecence. My biggest issue is screen decay. My phone has horrible burn in.
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Sure you can replace the battery! I can fix anything that has to do with the nexus 6. I have owned 4 over the course of 4 years, and I just bought number 5 today. I always leave the N6 for awhile but I always come back to it. I like them because they are very easy to work on. I have had every nexus 6 phone iv owned took completely apart. One of the N6 I owned was midnight blue, well after about 6 months of looking at the same color I decided to change it up a little. So I bought a cloud white back battery cover and midframe assembly, and changed the blue to white, I guess I was wanting a knew phone and by doing that it made it feel new again. If you have a nexus 6 and want to make it awesome looking let me know and I will help you to change its appearance. When it comes to changing parts out of the N6 I'm good at it, don't mean to brag either. It's just something I really like to do. I bet if you change the battery it'll help with your SOT and if you wanna get the most out of your nexus 6, bootloader unlock it and root it, and install a custom kernel or find a good rom. Then download kernel auditor and tweak the CPU. If you wanna change your battery or anything else let me know and I'll help!
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The nexus 6 I bought came from eBay, I paid 204 its 32g brand new! But before I bought the device I asked the seller if the device was in fact brand new, and if it came with the manufacturer warranty. He assured me that it was brand new and it did come with the manufacturer warranty, plus It came with a 30 day money back guarantee can't beat that. It's always good if your buying a smartphone to ask them these questions, because that let's them know that you know a thing or two about devices. Most people wouldn't think to ask a seller if a device that they are advertising is new when the description says its new. Just because someone tells you that something is brand new doesn't always mean it is new. You have to do your research and ask questions. I bought a Xiaomi Mi Mix on eBay awhile back. The seller of the mix told me that it was brand new.... Well at the time I didn't think to ask him if it was new or not, it said new in the description so that was good enough for me. When the mix arrived the first thing I was gonna do was unlock the bootloader, but I didn't have to because it was already unlocked, so that tells me that the mix wasn't new it was probably refurbished or something. To make a long story short. I called the seller and told him about the bootloader being unlocked, and if it were new it would be locked. I didn't give the seller to much hassle but I let him know that I wasn't stupid either, I believe he got the message.. I really didn't carw if it was new or not because the device didn't have a scratch on it, if there had of been any signs of use, just one little flaw then I would have shipped it right back to him. I was gonna unlock and root it anyways, just made my job a lot easier. The seller offered me a refund but I refused. I just don't like a liar, be honest with me that's all I ask, but some people just wanna make a dishonest buck.
If you have burn in that'll cost ya around 130 bucks for a new lcd digitizer.. It would probably be cheaper just to go ahead and buy another phone.
Super_SU01 said:
What! I just bought a new Nexus 6 from ebay for 200 bucks 32gb. So your saying it's fake, and the device is refurbished? Is there anyway I can tell when I get the device if it's been used? Will the imei tell me if it's been used? Im very Glade I stumbled upon this thread!
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Any of these NEW items is not new. Think about it. 2014 device brand new and sealed, no one opened or touched it, flew through scores of virtual and physical space untouched and landed in your lap 4 years later??? yea, pigs fly. I asked Motorola to share the IMEI associated warranty of mine. It said the warranty expired 2017 Feb. I haggled with them about buying it new from Amazon. With some back and forth, I was able to get one year warranty provided I kept the receipt.
So, in short
STAY away from new items of Nexus 6 on Ebay. They are not new. If the price--199--is too good to be true, it is. HongKong ones are even worse...right from the den of counterfeit items.
I went back to N6 because of front facing stereo, HUGE screen (not the fancy 16:9), quad HD, awesome battery, and above all, Pure Android. I am not a narcissist, so I can live with a 2MP selfie camera on this one. Good luck finding all these in one device (unless you are super duper rich and can afford to shell out $920 out of pocket for an unlocked Pixel 2 XL)
Well, today either my usb cable broke, which I doubt, or the charging port of my nexus is dead.
While I could fix both the battery and charging port, in the mean time, I just ordered a Lenovo Moto G5 and a bunch of charging cables. The G5 isnt meant for me, but might aswell get one for myself. Why such a budget phone you ask? It has a removable battery.
The problem isnt the technical skills(Bunch of youtube videos say very precisely how to fix stuff), I lack parts.
Appart from aliexpress and ebay, I know not of any other place to get parts. Im in central europe btw.
sdg1980 said:
Any of these NEW items is not new. Think about it. 2014 device brand new and sealed, no one opened or touched it, flew through scores of virtual and physical space untouched and landed in your lap 4 years later??? yea, pigs fly. I asked Motorola to share the IMEI associated warranty of mine. It said the warranty expired 2017 Feb. I haggled with them about buying it new from Amazon. With some back and forth, I was able to get one year warranty provided I kept the receipt.
So, in short
STAY away from new items of Nexus 6 on Ebay. They are not new. If the price--199--is too good to be true, it is. HongKong ones are even worse...right from the den of counterfeit items.
I went back to N6 because of front facing stereo, HUGE screen (not the fancy 16:9), quad HD, awesome battery, and above all, Pure Android. I am not a narcissist, so I can live with a 2MP selfie camera on this one. Good luck finding all these in one device (unless you are super duper rich and can afford to shell out $920 out of pocket for an unlocked Pixel 2 XL)
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Understood! However I did buy a nexus 6 from eBay for 204. I had a good talk with the seller about what kind of warranty I would be getting,and I took screen shots of the messages we had so I could have them for future,if any issues arises. I did get a 1yr warranty. This is what the seller told me. The first 3 months was free repair or a full refund, and he would pay for the shipping. The remaining 9 months covers any kind of damage cracked screen damaged digitizer,dings and dents all covered but no refund offered for the remaining 9 months,and he would still pay to have the device shipped. I love the nexus 6 I have owned several. I also like how easy they are to work on. I had a few midnight blue devices, well I got tired of looking at the blue so I changed the back battery cover and mid-frame assembly to cloud white, I have used the back battery cover from the moto x pure ed 2015 also just to change up the overall look of my N6. I also like the front facing speakers the speaker grills are also replaceable I usually take them out from time to time and clean around the area were the grill snaps in. The device is also very good on battery life, if 7a know how to root and unlock the bootloader. I believe I'll be happy with the device as long as I get what I was promised. My dream device is either the international s8+ or the note 8,but I'm just like you I can't afford spend noore than about 200 ta 250 bucks. I want the international variants because unlock the bootloaders and rooting is a priority for me. Thanks for the reply, have a good one!