I've got an annoying problem with my phone where the Wifi turns off when my phone is idle or asleep. This means my WhatsApp for Web disconnects and also my Moto Connect plays up too.
I've got the same problem at home, work and parents house so can't be an issue with all 3 networks. The keep wifi on during sleep option is set to Always before anyone mentions this to me.
Phone is running Lollipop 5.0 in the UK and is NOT rooted.
I noticed it doesn't happen when the phone is charging though.
Any ideas?
Right I've now tried changing the Sleep setting to Never but get the same problem.
Also tried connecting to the router via WPS but no luck.
Router is a Superhub 2. I've ruled out that it's the Superhub as I have a Samsung Galaxy S4 Mini that is running fine without a single drop out.
Definitely something Moto X related.
I've also tried on both the 2.4GHz and 5GHz bands with same results!
Try looking within the WiFi settings on the phone. Mine has this
. Added photo
Sent from my HTC One using XDA Free mobile app
Mine is identical to yours other than the fact that I don't have the wifi optimization option.
Right I've just cleared the cache as instructed by Motorola support.
Still have the same problem even after clearing cache.
Ok I can confirm that the issue goes away when in safe mode.
This is starting to piss me off as I don't have any way of checking if it's an app affecting my wifi disconnections!!!
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Wutang200 said:
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Click to expand...
Click to collapse
It's a known bug of 5.0, and already fixed for 5.1. Source, at the "Bug fixes section".
Great that you found a workarround.
Cheers!
Manuel.
Hey glad to know it's a well known bug. The work around still doesn't work. It still keeps disconnecting all the time! Driving me mad!! If the 5.1 update doesn't fix it for me, I'll need to try and get a refund and go for something else. Shame as I really like the Moto X but I can't live with an issue as stupid as this!
I'm not sure Motorola are aware of this issue at all. See their comment below from one of their support staff I'm speaking to now:
Santhosh: We have not received any reports regarding Wi-FI issue after the Android Lollipop update but please give me a moment I will provide the solution for this issue.
His solution for the issue was to get me to do a factory reset lol. I already did this when I first got updated to Lollipop!!
Going to try doing another one now to see if it actually makes any difference. Then will install a few apps at a time or something.
I am connected to WiFi just about all of time, and I have never experienced this.
Right I've done a factory reset and started completely afresh with none of my data or apps restored. WiFi has been solid; I've not had a single drop out!
I'm going to install just a couple of apps at a time and keep an eye out if the issue comes back until I find the culprit.
Hi
My phone was perfect (until now) with the WIFI since november 2014 even after I upgraded it to 5.0
But today, it suddenly starts with this problem by itself. so I restored it to factory defaults with no luck, I installed a new firmware, and still has the bug.
So, why it shows up until now by itself without any mod, app or update?
Sorry for my English.
Today I upgraded it to 5.1 and the issue persists
I had to back to stock 4.4.4. and now my wifi has been fixed so far, working good without interruption until now.
I hope this has fix the problem from sourse, and I'll wait a few days to upgrade it again.
EDIT: Has been a month since my downgrade to 4.4.4. and my WIFI still rocks.
Just want to say that I'm having the same issue since the update to 5.1. Wifi is set to be always on during sleep, but I regularly wake up my phone only to find it connected to 4G, and switching to wifi a few seconds after waking up.
I'm on a locked bootloader (unrooted of course). I did a full reset after the update...
I'm sorry to say that I've seen more little glitches since 5.1 than anything I noticed on 5.0.
EDIT: another issue I'm having is the stock mail client not syncing saying that there is no network connection. My exchange account (push) works fine however...
Just to say the issue has started for me too since the update to 5.1.
I've done 2 factory resets but no luck trying to fix this very annoying problem.
Motorola have asked me to send my phone in for repair so I'll try that and see what happens.
Related
I noticed that WiFi stops working on my new G4 pretty often. The WiFi icon is on, and the connection is "up", but the data transmission stops working. I see the top arrow blink (is that transmit?) but the bottom arrow doesn't come up anymore. Trying to do anything fails and times out.
To fix, turning the WiFi off and back on makes it all work again.
Anyone else experience this problem? I know @jonathan3579 reports the same issue.
I am connected to 5 Ghz using an Asus RT-N66 running Merlin firmware. I have no issues with any of my other devices.
Using the "Switch to mobile data" option helps a bit by falling back on LTE when the WiFi stops working.
havanahjoe said:
I noticed that WiFi stops working on my new G4 pretty often. The WiFi icon is on, and the connection is "up", but the data transmission stops working. I see the top arrow blink (is that transmit?) but the bottom arrow doesn't come up anymore. Trying to do anything fails and times out.
To fix, turning the WiFi off and back on makes it all work again.
Anyone else experience this problem? I know @jonathan3579 reports the same issue.
I am connected to 5 Ghz using an Asus RT-N66 running Merlin firmware. I have no issues with any of my other devices.
Click to expand...
Click to collapse
Same here. Very annoying. Love the form factor of this phone
I have tried the option to switch to mobile data when WiFi unavailable, but still have issues. May just go back to my G2 running Cloudy 3 ROM .
jbird5047 said:
Same here. Very annoying. Love the form factor of this phone
I have tried the option to switch to mobile data when WiFi unavailable, but still have issues. May just go back to my G2 running Cloudy 3 ROM .
Click to expand...
Click to collapse
I didn't seem to have this problem at work, so I'll monitor it again today (I just got the phone 2 days ago).
havanahjoe said:
I noticed that WiFi stops working on my new G4 pretty often. The WiFi icon is on, and the connection is "up", but the data transmission stops working. I see the top arrow blink (is that transmit?) but the bottom arrow doesn't come up anymore. Trying to do anything fails and times out.
To fix, turning the WiFi off and back on makes it all work again.
Anyone else experience this problem? I know @jonathan3579 reports the same issue.
I am connected to 5 Ghz using an Asus RT-N66 running Merlin firmware. I have no issues with any of my other devices.
Click to expand...
Click to collapse
I'm having the same issue at home. I could be watching a video and suddenly stops. I don't know if it has to do something with root. I noticed it starts happening yesterday. I never had this issue and I got this phone sine 5/27 when it was released. I'll do a factory reset.
llaugerm said:
I'm having the same issue at home. I could be watching a video and suddenly stops. I don't know if it has to do something with root. I noticed it starts happening yesterday. I never had this issue and I got this phone sine 5/27 when it was released. I'll do a factory reset.
Click to expand...
Click to collapse
I'm not rooted and mine has done it ever since I got it (and did a factory reset before setting it up). I doubt resetting yours will fix your problem.
havanahjoe said:
I'm not rooted and mine has done it ever since I got it (and did a factory reset before setting it up). I doubt resetting yours will fix your problem.
Click to expand...
Click to collapse
Are you having this issue everywhere you go or just one specific place?
I had not noticed it at work, but I only got on the WiFi yesterday for a little bit. This morning it failed on me, so, that's two for two. Haven't used it in many places.
The hotspot works great though. I tether an iPod Touch in my car automatically whenever I drive and I haven't noticed any issues there.
havanahjoe said:
I had not noticed it at work, but I only got on the WiFi yesterday for a little bit. This morning it failed on me, so, that's two for two. Haven't used it in many places.
The hotspot works great though. I tether an iPod Touch in my car automatically whenever I drive and I haven't noticed any issues there.
Click to expand...
Click to collapse
I'm at work and I have been watching multiples videos and no issue at all.
I just noticed this today happening to me too. =(.
Pretty great phone otherwise! Also connected 5ghz to a RT-AC68U (the T-Mobile cellspot), flashed with an older Merlin firmware.
Had to reboot to get it to behave again.
Me too
I've been having this issue too. I've noticed that I lose data and WiFi calling simultaneously. I thought it was my router because we were having issues with the router dropping phones and laptop, but now with a new router it is only my phone that is having a problem.
this video should help https://www.youtube.com/watch?v=8Lc6Clf_L0k
Helps
[email protected]ail.com said:
this video should help https://www.youtube.com/watch?v=8Lc6Clf_L0k
Click to expand...
Click to collapse
Running DNSet has definitely helped with keeping the data flowing, and I appreciate that.
WiFi calling is still dropping. When I look in the settings it says "enabling" and just hangs.
What internet provider do you have I'm assuming Comcast
Sent from my SM-G386T using Tapatalk
This issue appears to be due to the 5ghz radio. I am not sure if it is software or hardware, but if you connect to the 2.4ghz band, the issue will go away.
Its most likely a issue with lollipop
Sent from my SM-G386T using Tapatalk
[email protected] said:
Its most likely a issue with lollipop
Sent from my SM-G386T using Tapatalk
Click to expand...
Click to collapse
Lollipop on the G4 maybe, but I have used a Nexus 6, a Moto X and a Dell Venue 7840, all running Lollipop, without issues. The G4 is the only one that has this issue. I never tested my old G3 on this network with Lollipop, I sold it before the update rolled out.
Problem fixed?
TheChefSLC said:
This issue appears to be due to the 5ghz radio. I am not sure if it is software or hardware, but if you connect to the 2.4ghz band, the issue will go away.
Click to expand...
Click to collapse
I switched to 2.4 ghz and WiFi calling appears to be staying connected. My provider is Oceanic Time Warner and my router is T-Mobile cell spot.
Fingers crossed and thanks for all the help.
Did these wifi problems start after root?
Mine were happening before root, I think. I switched to T-Mobile cell spot router right before I rooted because my old router was regularly dropping connections, and I have been paying attention more since I rooted. I am also caring for 11 month old twins, so things are kind of a blur. What I am saying is I might not be the most reliable source. I can say that switching from 5ghz to 2.4ghz seems to have solved my WiFi issue.
I have a Moto X ver 5.1 developer edition that I've recently rooted just yesterday. I installed some apps from Chainfire, but the one in particular I want to talk about is Pry-Fi.
I suspect that this app could had done it because the day before my phone was behaving fine while both WiFi and the app running at the same time but today was different.
What I did differently was that I decided to start Pry-Fi before turning on my Wi-Fi and that's when the trouble happened and the WiFi option to turn it on is greyed-out.
I'll sorry that this doesn't really make much sense, but it's where I'm at now.
Do anyone else have a similar problem that's willing to help? Thank you!
UPDATE: I did a wipe on my phone and didn't fix the problem. At least, I know it's a more internal issue.
UPDATE_2: I fixed the problem,I just re-flashed the stock ROM if anyone cared. lol I did find out that it was Pry-Fi that ****ed my WiFi, don't know specifically what had happened but I do know that Pry-Fi was connected.
Hello everyone,
I'm having major issues with my Nexus 6 over the past 3 weeks or so.
I've had this phone for almost 2 full years now and love it, however, over the past 3 weeks the bluetooth function keeps turning off when I reboot my phone every night.
It NEVER did this in the past 2 years. Only the last 3 weeks. It seems to be some sort of battery saving feature, I would presume.
What drives me nuts, is I always like to have my bluetooth on, since I get in my truck and it auto connects to my GMC IntelliLink (which is also a problem).
So does anyone know why, all of a sudden, after reboot, bluetooth defaults to off and I have to manually turn it on every time? My Nexus 6 has been flawless up until now.
I've looked everywhere for an "auto start" option for bluetooth, but cannot find one. I have ZERO idea how this happened all of a sudden. I've been running the same ROM since last February with no problems (ROM screenshot attached).
As for my bluetooth truck problem, that started today. All of a sudden "phone audio" will not let me select the box, only "Media Audio" and "Contact Sharing" boxes are selected. Thus my Pandora plays over bluetooth, but my phone calls will not.
Also my Bose Quiet Comfort headphones used to connect perfectly with my Nexus 6, now I'm at work and I notice if I turn the headphones off, then come back and turn on, it'll say "connected to Nexus 6", but the sound is playing through the phone instead of the headphones, even though the bluetooth connection has been established.
Again, this is only over the last few weeks.
Any help would be greatly appreciated.
I'm willing to update to a new ROM or do a wipe, I just tend to live by the motto "if it ain't broke, don't fix it"........ except now it is broke and I want to fix it.
Thank you-
Paste a logcat here. A dev could take a look and help you out.
or
Backup your stuff and do a clean install of a new pure nexus or whatever rom, if it's still present after that, maybe it's just your battery starts to dying after 2 years.
Edit: I'm using crdroid as daily driver and have no bt issues
So glad you posted this, I'm having the same issue! After either a restart or just a period of time my Bluetooth turns to disabled. It is especially frustrating as I have it connected to my watch, which allows me to unlock with smart unlock. When the Bluetooth is disabled, I have to punch my pin in.
I am on stock 7.1.1, February update. I am rooted and flashed the Echo Permissions Fix. I was going to flash stock again this morning, but decided to check here first for a solution. I am just happy to know that it's not just me.
That being said, like @MVLJR, I recently flashed PureNexus ROM and that for me is when this began. I flashed back to stock via flashall, but it has not stopped the problem. Could it be a PureNexus thing?
As we have PureNexus somewhat in common, I am doing some searching on that page. I had previously posted there about it, but I don't think I ever got a response. Someone mentions it on Page 3417, I'll keep reading to see if I find a solution.
My post, by the way, is on page 3420.
I had a problem like this on Pure Nexus and flashed back to stock (N6F26R) to see if the problem goes away...
Previously on stock (release before N6F26R) and never had an issue. I use Bluetooth with a watch, fitness band and sometimes my Wife's Ford...
Sent from my Nexus 6 using Tapatalk
@muiriddin, did the problem go away for you? Because I flashed back to stock and the problem persists.
@MVLJR, I suspect that the problem is Android Wear 2.0 on our phones. Do you have a smart watch?
Edit: On the PureNexus forum, people without Android Wear are also experiencing it. So back to the drawing board. I still do not think it is your ROM.
Reading this thread reminded me of something I dealt with a while back, I don't know if this will do it for all of you, but I figured I'd post this. I screenshotted a reddit thread that fixed the problem for me. I can't remember if what I experienced was the same as all of you, and I am not having the problem now. But I hope this helps. Please see the attached screenshot.
I don't have an android watch, but I do have a fitbit and don't have any problems with it.
A little update, I cleared my Bluetooth cache and changed the name of my device, which seems to have helped.
My Bose headphones now autoconnect like before.
However, my Bluetooth still shuts off after reboot. My GMC Intellilink still won't let me select "Phone Audio" either.
I think I'm going to flash a new ROM this week, which sucks because I've grown attached to the Pure Nexus ROM.
Can someone show me how to post a logcat?
Thanks
This (and similar) bluetooth issues have been reported on the nougat product pages. It's not unique to PureNexus or the Nexus 6.
Reports are that 7.1.2 (beta) fixes the issue on devices that have access to it. Hopefully a fix comes down the pipe for the Nexus 6 as well, as I have some of the same issues.
Similar posts can be found on the nexus6 and googlepixel subreddit pages.
My question is, what prompted this?
I've had the same ROM for a year, no OTA updates. Had to be an app update, correct?
No other way to explain how it worked for a year, now problems all over the place
You've been using the same ROM, but updating the version of the ROM, correct?
And the ROM updates are based on updates made to Android by Google.
So if a bug makes it into Nougat, it will (generally) make it into the modified ROM as well.
Incorrect, I've been on the same version of Pure Nexus since last February, screen shot in original post
I take it the fix I posted didn't help? I was really hopeful that it was the same issue and that would fix it up.
I haven't tried it yet, at work right now, I'll give it a shot later.
I'll update my findings.
Thanks
Will keep my fingers crossed. One thing to note, when doing that fix, it *will* wipe your bluetooth auto-pair devices. So don't fret if nothing automatically connects afterwards. You have to repair everything.
It is not a new problem, there are many threads in the Q&A forum if you search. Here is one:
https://forum.xda-developers.com/nexus-6/help/bluetooth-off-reason-pattern-t3435436
(there are more links and suggested workarounds in that thread from me)
That said, installing the AW 2.0 DP 4 totally solved my BT disconnects from my Huawei watch and LG stereo headset.
The changelog on the latest Huawei AW 1.5 mentions BT issues, but I have not tried it.
AW 2.0 official is supposed to start rolling out OTA tomorrow, so we shall see. (finners crossed tite )
I'm on Jan 21 PN 7.1.1, latest AW app. I have no suggestions of those having issues with no Android Wear, but there are threads here with suggested workarounds that solved this for many of us before, you might want to check them.
@Morpherios and @MVLJR
I don't know if it's of any note, but one of the actions I attempted in trying to fix mine was to reset all network settings via the "More" option in Wireless & Networks settings (I backed up wifi settings in advance). That's essentially a nuking of all network settings, including wifi, cell, and bluetooth. It did not resolve my issue.
@Pkt_Lnt seems to be indicating that with updated AW on his watch, the disconnects are not happening. How the software on the watch (as opposed to the AW app on the phone) would be causing bluetooth to crash, I'm not sure. But it's not outside the realm of possibility.
larrysteeze said:
@Pkt_Lnt seems to be indicating that with updated AW on his watch, the disconnects are not happening.
Click to expand...
Click to collapse
My words were / are different than that:
AW 2.0 DP 4 totally solved my BT disconnects
That means they do NOT happen any more, since Dec 11, 2016 when I installed AW OS 2.0 DP4 was released and I installed it on my watch. Not. One. Disconnect. None. Nada. Zero. Zip. Zilch. Nein.. :victory:
BT devices communicate both directions. The watch CAN control the phone, and was turning off BT. It was obvious when it happened, when my headphones prompt "Out of Range, trying to connect" (I came to hate hate that voice prompt )
I would immediately open the AW app on the phone at disconnect and was prompted to turn on BT because it was off.
@Pkt_Lnt I completely agree that it BT communication is two-way...I stated that it's not outside the realm of possibility because there are a number of factors that could do it, including the phone receiving a message it simply doesn't know what to do with and causing a fault. This could explain my bluetooth share crash messages that I received on occasion.
It's encouraging to know that it's fixed with AW 2.0 for you. I hope it carries through to me when I get the update. If the OTA doesn't drop tomorrow, I may have to flash the DP as well.
Are major problems solved in the latest firmware? (Restarts, wi-fi & BF dropping...)
Hi,
I want to buy XZ1 compact but I am reading this phone is restarting on its own, and has wi-fi and bluetooth problems. Can anybody please say, if those or other "critical" bugs are solved? I searched but it is hard to say for sure...
Basically I am quite depended on the phone and I really want it to be reliable. My current Motorola restarted maybe once in three years, so I am bit nervous about this.
Thanks
I'm on the latest firmware and I don't have any of that.
That said, I was on the November one for the last few months and also never had any of that.
That's the problem with forums like that, you're likely to only see the rare negatives of any device.
No issues for me.. smooth as butter.. great battery life.. LDAC working flawlessly with Sony headphones etc
Just wish I could turn the charging LED off
Also keep in mind if you unlock bootloader and load custom rom you're on your own. I havent gone that route this time and have had literally 0 issues in months
Okay, thank you, it seems it will be fine. I won't do custom rom but yeah root + xposed is a must for me.
I also got dropping WIFI. Really annoying and nothing seems to fix it.
xPandamon said:
I also got dropping WIFI. Really annoying and nothing seems to fix it.
Click to expand...
Click to collapse
Wifi working fine here. Check the settings on your router.
The restarts seem to be fixed. I think it was a regression with the previous one or two versions. The phone was fine, then it went from one or more a day, to none with the latest update. Wifi hasn't improved, but I did not find it that bad to begin with. Once it connects, it stays connected. It's that original connection where it sometimes decides "wifi? I don't have a wifi radio." Bluetooth is still terrible - works fine with a BT speaker, but is nearly useless with a car stereo.
Only 1 problem persists - Smart Lock don't work, it just a blank page. Can be resolved by restarting the device.
Hi,
I have been having problems with wifi connectivity since ASD9. I'm connected to WIFI but chrome will say I'm offline for example and other apps won't see my phone as connected. Switching to 4G sometimes fixes the problem but often doesn't, it will still show as offline. Rebooting helps but that's not very practical. Before trying a factory reset I figured I'd share this here and see if anyone had the issue and found a fix that's less intrusive.
I have the same problem which is annoying. I found out that switching airplane mode on and off helps. Is there anyone else with same problem and updated to may patch? I wonder if its fixed.
pan466 said:
I have the same problem which is annoying. I found out that switching airplane mode on and off helps. Is there anyone else with same problem and updated to may patch? I wonder if its fixed.
Click to expand...
Click to collapse
I did a factory reset and the problem persists
Just an idea to isolate the problem, do you use adguard dns or something similiar?
pan466 said:
Just an idea to isolate the problem, do you use adguard dns or something similiar?
Click to expand...
Click to collapse
None of those. I'm not rooted, no private DNS, purely stock software and no customizations. My 6T does not have this problem and this really started with the latest update. I have the same problem at work on the cafe wifi.
My wife and I are having wifi issues as well with certain apps. Tested my speed and was running 170 - 180 Mbps.
I was downloading files from my home server onto the phone this morning via WIFI and noticed it was rather slow. I was 20 feet away from my WIFI router tops (line of sight) and the phone was connected at 144Mbps. It usually is at 1054Mbps when I'm that close and only drops when I change floors.
I'm hoping this gets fixed quickly. I'm with Telus so unless they push an update, I don't really have options. I still have access to a Note 9, maybe I'll try a side by side comparison this week.
I'm hoping for a fix soon because not only does WIFI give me problems but battery doesn't seem to last as long as before.
I have problem with ASD9 on my at&t s10 plus. Just wondering about adding new ar emoji editor does work 4 u?