I just received an email from motorola saying the build number I updated my phone to is the soak and now I have to take the survey. Anyone get this email?
sicmadek said:
I just received an email from motorola saying the build number I updated my phone to is the soak and now I have to take the survey. Anyone get this email?
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Yep! I don't believe it was a soak, necessarily, but I still filled them in. If they're nice enough to ask for my opinions/experiences after they did something so unexpectedly fast, I'll take the 3 minutes the survey took to help them out.
I took the survey because I see some things that need to be addressed quickly. Now I wonder how long it will take this time...
sicmadek said:
I took the survey because I see some things that need to be addressed quickly. Now I wonder how long it will take this time...
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have not received this link. care to share?
640k said:
have not received this link. care to share?
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i was part of the soak and i received a email from motorola this morning.
SubliminalME said:
Yep! I don't believe it was a soak, necessarily, but I still filled them in. If they're nice enough to ask for my opinions/experiences after they did something so unexpectedly fast, I'll take the 3 minutes the survey took to help them out.
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Ageeed
640k said:
have not received this link. care to share?
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You have to be part of the feedback program.
Can one of you respond asking why we didn't get the google dialer with caller ID and search?
Sent from my XT1060 using Tapatalk
I have been in several threads around here and I keep hearing mention of a Chinese person who sells bootloader unlock codes for this phone. Is this person real? Is he still active? How can I contact him?
Mad3333 said:
I have been in several threads around here and I keep hearing mention of a Chinese person who sells bootloader unlock codes for this phone. Is this person real? Is he still active? How can I contact him?
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Was for first gen X.
akellar said:
Was for first gen X.
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Thank you. I am really missing my Xposed modules, but I guess I'll have to wait. Hopefully Android L arrives soon to hold me over until we can root AT&T.
Mad3333 said:
Thank you. I am really missing my Xposed modules, but I guess I'll have to wait. Hopefully Android L arrives soon to hold me over until we can root AT&T.
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I would honestly wait to upgrade to Android 5 if you are wanting a shot at rooting your phone. Android 5 is supposedly Googles more security focused release. I plan to hold off on any update to give devs a chance.
I am hoping the China middleman does come through though with codes for these devices. It is how my first OG Moto X was unlocked
I recently had a chat with a motorola representative, the transcript of which you can find below, in which she said that the Lollipop update was being rolled out on Verizon (the only place this phone is supported, as you probably know) as I type this. Does anyone, ANYONE at all have this update, or was the motorola rep. trying to make it sound like the update is coming sooner than it actually will? As a side note it'd better be here soon :/
TRANSCRIPT:
[07:45:45 PM] Hi, my name is Jennifer. How may I help you?
[07:46:34 PM] Mathew: Hi. I was wondering about the upcoming Droid Turbo lollipop update, will it be released sometime this month?
[07:46:47 PM] Mathew: It feels slightly overdue at this point
[07:47:00 PM] Jennifer: Good question, let me go ahead and assist you with that because here in Motorola we value our customers.
[07:49:21 PM] Jennifer: Can I have your 16 digits serial number/IMIE you can access the IMEI or MEID by pressing *#06# from the phone dialer?
[07:50:03 PM] Mathew: yes one moment
[07:50:27 PM] Jennifer: Sure.
[07:50:29 PM] Mathew: IMEI GOES HERE
[07:50:47 PM] Jennifer: Thank you.
[07:51:10 PM] Jennifer: Kindly please wait one moment.
[07:51:19 PM] Mathew: Ok. Thank you
[07:52:05 PM] Jennifer: you're welcome.
[07:53:59 PM] Jennifer: Thank you so much for holding.
[07:54:13 PM] Mathew: No problem!
[07:55:25 PM] Jennifer: The Android L (Lollipop) The update is currently rolling out. It will be send to you automatically Over-The-Air. Just to set your expectation that updated software version update is release per batch, per location and that would also depends on your carrier .Software updates is being rolled up per batch even if you have the same carrier. It is not being released all at once (regardless what device it is).
[07:56:51 PM] Jennifer: You can also check the ANDROID L LOLLIPOP SOFTWARE UPDATE FEEDBACK
(link goes here)] As of the moment all you need to do is to wait for it.
[07:57:19 PM] Mathew: Because the only carrier that has this phone is Verizon, and is being released per location, do you know when it will arrive in Maryland? The fact that it is rolling out now is news to me as I haven't heard of anyone at all having it yet. This is still great news!
[07:57:31 PM] Mathew: I shall visit this link while you respond
[07:57:58 PM] Jennifer: As mush as I wanted to give you a Estimated Time Frame, I couldn't able to give since the update is send batch by bath and Over-The-Air.
[07:58:54 PM] Mathew: Are you positive that it is rolling out at all? I haven't heard of anyone on the internet having this update, and most of the community across the country is waiting for the update quite eagerly.
[07:59:43 PM] Jennifer: Yes. All you need to do is to kindly wait for it and make sure you always check it time to time and you should have a strong internet connection.
[08:00:11 PM] Mathew: Ok. So it is rolling out on Verizon to people as we speak?
[08:00:27 PM] Jennifer: Yes.
[08:00:48 PM] Mathew: Ok. Thank you for this information!
[08:01:51 PM] Jennifer: You're welcome! Are you satsfied on how I assisted you?
[08:02:00 PM] Mathew: Yes. Very much so.
[08:02:16 PM] Mathew: Before I disconnect
[08:02:21 PM] Jennifer: Before you go I would like to let you know that You might be getting an email survey to simply rate the service that I provided to you I appreciate any feedback and comment.
[08:02:31 PM] Mathew: is there any way to get the update via some sort of sideloading process?
[08:02:42 PM] Mathew: Or do i have to wait for the OTA update?
[08:02:46 PM] Jennifer:
Kindly please wait one moment.
[08:05:08 PM] Jennifer: Suggestion
Summary:
Update the software
Question:
How do I update the software on my device?
Answer:
Software updates will be sent to your phone automatically over-the-air as they become available. But you always have the option to update over a USB connection using Motorola Device Manager (MDM) too. You can use either method to check for updates.
To check for available updates wirelessly/over-the-air:Touch Touch SettingsTouch About phoneTouch System updates
If an update is available, follow the instructions on your phone to download and install it. Once updated, your phone will restart to complete the installation. Updates will not affect your contacts, applications, or data.
To check for available updates using Motorola Device Manager:
Have your computer and USB cable handy and then follow these instructions
Version History
December 2014 -
February 2015 -
To find the software version on your phone:From your phone’s home screen, touch the , then touch SettingsScroll down and touch About phoneYour phone’s software version is listed under Build number or System versionTouch Home to return to the home screen
[08:05:17 PM] Jennifer: You can simply follow the instructions above.
[08:05:55 PM] Mathew: So will I be able to get Lollipop via this manner?
[08:06:06 PM] Jennifer: Yes.
[08:06:20 PM] Mathew: As in, right now, today!??!
[08:07:31 PM] Jennifer: Like I said with every devices (regardless want devices) even if you try that steps it will still depends on the location and carrier.
[08:07:48 PM] Mathew: Oh. Alright. Thank you!
[08:08:00 PM] Jennifer: You are very welcome.
[08:08:10 PM] Jennifer: I hope I have assisted you well today?
[08:08:23 PM] Mathew: Yes you have. Goodbye!
[08:08:38 PM] 'Mathew' disconnected ('Concluded by End-user').
You were lied to.
adrynalyne said:
You were lied to.
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That's saddening. I'll wait until more people respond before marking this thread as answered
Wow if that's a lie then that needs to be reported that customer service is doing that.
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Symbiontsoul said:
Wow if that's a lie then that needs to be reported that customer service is doing that.
Sent from my Venue 8 7840 using XDA Free mobile app
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Maybe I'll get another rep on the line and ask them, but this time ask for photographed proof or something like that. What do you think? Will they give me the same answer? I'll try it and report back to the thread
Symbiontsoul said:
Wow if that's a lie then that needs to be reported that customer service is doing that.
Sent from my Venue 8 7840 using XDA Free mobile app
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Motorola customer service is an oxymoron. A friend had to make a BBB complaint just to get them to replace his defective Nexus 6 with a new model instead of refurb.
It was less than a week old.
Janice: Hi, my name is Janice. How may I help you?
Mathew Erickson: Hi. I was talking to another rep about this earlier, and wanted to confirm it, is the lollipop update being pushed out to droid Turbo users right now?
Janice: You may refer here
Mathew Erickson: But it doesn't say anything the update on the droid turbo, and another rep told me just today that the update was being pushed out this very minute. Is this true?
Janice: The software has been released by Google but it is being released per service provider it is currently being pushed per batches and not at the same time for better performance and reviews. Once the software update is available for your device, there will be a prompt for you to download it while you or on wifi and that will be the over the air update.
Mathew Erickson: But nobody has actually gotten and reviewed the update yet. Do you have proof that the update is being released in batches and that it it released at all?
Janice: WE don't have an update yet.
Mathew Erickson: So the update for the droid turbo isn't done quite yet?
Janice: Yes it's will be sent randomly.
Mathew Erickson: So it will be sent randomly, does that mean that certain people already have it? Or that it will be sent randomly once the update is complete?
Janice: It will be sent randomly once the update is complete.
Mathew Erickson: Do you have a remote date (a month, the like) of when the update is to be released?
Mathew Erickson: Hello?
Mathew Erickson: Are you still there?
Janice: Unforyunately we are unable to provide an exact time frame.
Mathew Erickson: Do you have a vague time frame?
Janice: 'Probably by 2nd week of July.
Mathew Erickson: Alright. I will keep an eye out for it. Thank you
Janice: You're welcome
Janice: HAve a good night.
This is the result of the chat I just did, which yielded more realistic results
windoge89 said:
Janice: Hi, my name is Janice. How may I help you?
Mathew Erickson: Hi. I was talking to another rep about this earlier, and wanted to confirm it, is the lollipop update being pushed out to droid Turbo users right now?
Janice: You may refer here
Mathew Erickson: But it doesn't say anything the update on the droid turbo, and another rep told me just today that the update was being pushed out this very minute. Is this true?
Janice: The software has been released by Google but it is being released per service provider it is currently being pushed per batches and not at the same time for better performance and reviews. Once the software update is available for your device, there will be a prompt for you to download it while you or on wifi and that will be the over the air update.
Mathew Erickson: But nobody has actually gotten and reviewed the update yet. Do you have proof that the update is being released in batches and that it it released at all?
Janice: WE don't have an update yet.
Mathew Erickson: So the update for the droid turbo isn't done quite yet?
Janice: Yes it's will be sent randomly.
Mathew Erickson: So it will be sent randomly, does that mean that certain people already have it? Or that it will be sent randomly once the update is complete?
Janice: It will be sent randomly once the update is complete.
Mathew Erickson: Do you have a remote date (a month, the like) of when the update is to be released?
Mathew Erickson: Hello?
Mathew Erickson: Are you still there?
Janice: Unforyunately we are unable to provide an exact time frame.
Mathew Erickson: Do you have a vague time frame?
Janice: 'Probably by 2nd week of July.
Mathew Erickson: Alright. I will keep an eye out for it. Thank you
Janice: You're welcome
Janice: HAve a good night.
This is the result of the chat I just did, which yielded more realistic results
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LOL SECOND WEEK OF JULY. Goodbye Moto. I'll go TechRax on the turbo if they make us wait that long.
Harry44 said:
LOL SECOND WEEK OF JULY. Goodbye Moto. I'll go TechRax on the turbo if they make us wait that long.
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Motorola phones are beautiful, but this really shows their lack of support and poor communication. While my droid turbo Is still my favorite phone, I am disappointed.
windoge89 said:
Motorola phones are beautiful, but this really shows their lack of support and poor communication. While my droid turbo Is still my favorite phone, I am disappointed.
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Don't get me wrong I love the phone. Its awesome but this is ridiculous they are killing an awesome phone.
Moto teamed up with Verizon makes this phone destined to fail.
Honestly if we could unlock our BL we would have a working Lollipop build in ~24 hrs or less built from source nearly 100% bug free. If we can do it moto sure as hell should...
Tell me about it. All it takes is a couple of devs, an Irc, and a crap ton of coffee to get it up and running.
Sent from my BN Nook HD using XDA Free mobile app
Harry44 said:
Don't get me wrong I love the phone. Its awesome but this is ridiculous they are killing an awesome phone.
Moto teamed up with Verizon makes this phone destined to fail.
Honestly if we could unlock our BL we would have a working Lollipop build in ~24 hrs or less built from source nearly 100% bug free. If we can do it moto sure as hell should...
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Speaking of which, has there been any progress made on getting the BL unlocked?
Sent from my Droid Turbo
CyanBlob said:
Speaking of which, has there been any progress made on getting the BL unlocked?
Sent from my Droid Turbo
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If and when a successful, repeatable BL unlock/ bypass method is devised and released you will know.
This is very sad that Motorola reps are doing this. There hasn't even been a soak test rumor yet about lollipop arriving to droid turbo which then nonetheless it arriving randomly.
wadamean said:
This is very sad that Motorola reps are doing this. There hasn't even been a soak test rumor yet about lollipop arriving to droid turbo which then nonetheless it arriving randomly.
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Most of their answers are "cut and paste" so when you throw one at them they don't know, they have to find an answer which ultimately results in "just tell them this".
I've chat with multiple reps and they have said different things just like OP. However, I never got a "solid" date as you did.
Goodbye Verizon. Taking a chance with T-Mobile and a new nexus 6.
rhouse1983 said:
Goodbye Verizon. Taking a chance with T-Mobile and a new nexus 6.
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You are stating in multiple threads that you are leaving and going to the Nexus 6 on t mobile. Why haven't you gone? If you have gone why are you here?
Sent from my Droid Turbo using Tapatalk
rhouse1983 said:
Goodbye Verizon. Taking a chance with T-Mobile and a new nexus 6.
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Best of luck with your terrible service.
Just buy an N6 and use your Verizon sim.
OK, so I just got out of a chat with Motorola, the details of which I shall post later. The rep said that the update was done on their end, and that it was verizon that needed to push it out
I call BS
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I saw bunch of sources that says Marshmallow update may come to the LG G Flex.. No lollipop update but marshmallow what do you guys think? Do you think is that even a possibility?
Example:
HTML:
"http://www.slashgear.com/android-marshmallow-update-coming-to-lg-g4-g3-not-g2-27399720/"
Just ask your local LG, they will give you answer.
Michalko5896 said:
Just ask your local LG, they will give you answer.
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Yeah, I'm in Turkey so I don't think so.. I'm not even sure if they know what software update means..
Thanks for the advice anyway.
Not very optimistic on this one
Michalko5896 said:
Just ask your local LG, they will give you answer.
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This is a crap answer. This is a discussion about a possible update that a lot of people are interested in. If you don't have anything constructive to add to the conversation then please kindly shut it. That being said, I have only seen Marshmallow updates planned for the G Flex 2 and other handsets. Here is a link:
http://en.yibada.com/articles/76434...g-g-stylo-on-at-t-sprint-t-mobile-verizon.htm
Basically it doesn't look good for this awesome phone. Personally I will never buy another LG handset again.
https://ausdroid.net/2018/02/05/motorola-rolling-oreo-large-number-phones-today/
The article doesn't quote a source, so take this with a grain of salt.
If anyone does end up getting the update in the coming weeks, don't forget to capture the OTA and post it here!
sensi277 said:
https://ausdroid.net/2018/02/05/motorola-rolling-oreo-large-number-phones-today/
The article doesn't quote a source, so take this with a grain of salt.
If anyone does end up getting the update in the coming weeks, don't forget to capture the OTA and post it here!
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Later they added the official press release.
its real guys
https://www.xda-developers.com/motorola-rolls-out-android-oreo-moto-z-z2-g5-g5s-more/
In lenovo forums the moderators told me that it's just rumours... Yet the moto moderators say they don't know the release date..
Well, it is Waitangi Day, so that'd make a nice treat for the Kiwis! ?
X4 only. Don't get your hopes up lol