Anybody else on Verizon using a Verizon brand extender? A search found one other old thread but no definitive fix. The one proposed fix was to set the phone to 1x speed to force it out of hunting for towers outside and hope that 5.1 fixed the problem. I just got my phone from Verizon, it came out of the box with 5.1, so it would seem they didn't fix it. And I can't seem to find how to set it to 1x. Only from global to LTE. I'm dropping calls, having problems with texts, and Verizon support admitted it doesn't seem that my calls are going through the extender. They said the 6 should be perfectly capable of utilizing this extender. My note 3 worked perfect on it, and as far as I know the wife's note 4 does as well. I get the beep like it's calling through it, just not the signal. And this phone doesn't have a separate icon to show if it's connected, intermittent, or never recognizing it. Is this a known issue and I just didn't search properly? Running 5.1 LMY47E, bone stock. I warrantied the phone, same thing. So this thing is literally about an hour out of the box, no mods. Looking forward to rooting and running some roms but I'd like to know I've got any issues ironed out before hand. That way I'll know any future issues are rom related, not hardware
TIA
Unfortunately there is no fix unless Verizon decides to somehow upgrade the software/firmware of the extender. I'm surprised that Verizon tech support didn't inform you that the extender is not capable of utilizing 4G or enhanced network capability and can only function with 3G or less. I spent a bit of time on the phone with tech support and requested a problem ticket be raised to Verizon engineers to get a definitive answer -their response was that the extender can not do 4G but only 3G. The way I was able to get my Nexus 6 to successfully connect was to turn the "Enhanced 4G LTE Mode" off and then it was able to connect. This is not a nexus 6 issue only but from what I've seen is any phone that has that enhanced 4G setting - my wife's Iphone 6 is also unable to use the extender unless that phone capability to use 4G/LTE is turned off. Surprised you even got the beep as never of our phones get that connection beep unless the 4G/Enhanced switch is off.
I'm surprised (maybe not) that Verizon continues to sell the same Network Extender even though it no longer works with the new network capability or with phones that use that technology. Also brought that up with them during my call but of course that wasn't addressed. I also got no information as to any plans to upgrade the extender firmware but I'm assuming the lack of info speaks loudly.
Again one can never be assured of whether the information they provided me is accurate or no so if you find out differently please post back.
Also, my Nexus 6 is rooted and I have tried numerous ROMs and the ROM makes no difference so that isn't going to fix the issue.
Hopes this helps a bit.
chameo53 said:
Unfortunately there is no fix unless Verizon decides to somehow upgrade the software/firmware of the extender....
Again one can never be assured of whether the information they provided me is accurate or no so if you find out differently please post back.
Also, my Nexus 6 is rooted and I have tried numerous ROMs and the ROM makes no difference so that isn't going to fix the issue.
Hopes this helps a bit.
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This helps a ton, thanks! I've always known that the extender didn't support anything above 3g, but it's never been an issue since my router took care of data and 3g was plenty for calls and texts. But I was thinking it had something to do with this... I haven't researched any of this new stuff about xlte or whatever it is but I know it seems the phones are changing to support some mods to the network. I haven't paid attention because my town is usually the last to receive this sort of technology. Big cities were going to 4g soon after we upgraded to 3g...
Can you tell me if the pic below is the menu that you used? I can't find any setting anywhere else that specifically says 3g, to try to force it into a mode that the extender understand.
you can dial #48 and the phone will tell you if you are under network extender coverage
The setting that needs to be disabled is on the same screen where you set the preferred network type (actually under the one you are displaying). It should be the next setting following the Preferred network type. It actually has a slider to turn on or off. Now, I'm not running stock but I believe it should be the same or very similar on stock.
Not on my phone or i'd try to include a screenshot. Hope this helps.
Edit : Added Screenshot
three west said:
you can dial #48 and the phone will tell you if you are under network extender coverage
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Oh yeah, I forgot about that detail. The Verizon tech had me do this. It actually told me I was connecting through the extender. And the call seemed relatively clear. But I could hang up and immediately dial my voicemail or some other number, get the beep from connecting through the extender, but the call would be spotty and cutting out badly. And the tech was confused by this because it wasn't showing on his system that I was connecting through the extender even when the #48 said I was. Strange things going on with this...
chameo53 said:
The setting that needs to be disabled is on the same screen where you set the preferred network type (actually under the one you are displaying). It should be the next setting following the Preferred network type. It actually has a slider to turn on or off. Now, I'm not running stock but I believe it should be the same or very similar on stock.
Not on my phone or i'd try to include a screenshot. Hope this helps.
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I'm not typing on my phone either, to include a screenshot. But I'm looking at it. The option directly under Preferred network type (which I have changed back to the default Global), is System Select. The subtext under that says "Change the CDMA roaming mode". And within the menu, the two options are "Home only" and "Automatic", of which Automatic is the default. Is this what I'm looking for?
Do you have Advanced Calling activated on you phone? Not sure if that is the issue or not but on your Verizon Wireless account you should see Advanced Calling (I believe that is what it is called) under "Manage Products. & Aps" - you should have the option to add it to your account. It is a free service but as I understand it you need to include it on your account for the phone to use Volte and it might not show up in settings if it is not an active service on the phone. Again, I'm only guessing here since I'm not on stock but I do believe I've had the option since I got the phone and I added HD calling right after I completed the pre-order.
chameo53 said:
Do you have Advanced Calling activated on you phone? Not sure if that is the issue or not but on your Verizon Wireless account you should see Advanced Calling (I believe that is what it is called) under "Manage Products. & Aps" - you should have the option to add it to your account. It is a free service but as I understand it you need to include it on your account for the phone to use Volte and it might not show up in settings if it is not an active service on the phone. Again, I'm only guessing here since I'm not on stock but I do believe I've had the option since I got the phone and I added HD calling right after I completed the pre-order.
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I will log on in a bit and look. So are you suggesting that I enable it, or disable it? Is it believed that HAVING this feature is what is killing the link to the extender? Sorry for the dumb questions. Like I said, I've never had to look into the new tower technology before because I don't anticipate getting it in my area. I never thought about it still affecting my service anyway, even though we weren't getting it... figures.
For me to use my extender the 4G enhanced/LTE needs to be disabled. What I don't know is whether that setting shows up on the phone if the Advanced Calling isn't active on the account. If it doesn't show up there might be no way to disable it. I know it sounds somewhat illogical but again
I'm guessing to some extent given that I have it on mine and I really think it has been there from the start.
Sorry I can't be definite with it.
Related
Ok,
We all know that turning on Advanced Calling 1.0 on your account is free, includes HD voice to other callers that are similarly enabled, and most of all - it gives us back voice and data at the same time.
But are there negatives to go with the positives?
I've scanned the threads and wanted to consolidate this here.
I've heard if you are on adv calling and move out / drop off 4G your call may get lost. I haven't heard how one makes a call, or if it will make a call if out of a 4G area or on wifi out of a 4G area and you try to place a call.
So, that said, what are the experiences from our vast userbase here?
Has turning it on caused any issue for you? either with making/receiving calls, data use, or even other issues with the N6 once you enabled it? (I'm stock right now, what about ROM's? )
(for purposes of streamlining this thread, the conditions are that you got the phone from Verizon, or have it established on Verizon and have been able to enable the option)
I turn on day 1 but I don't have anyone to call that has that option so nothing really changed for me I don't find my coverage any better or worse. I do notice I have voice and data now (at the same time I mean)
Sent from my Google N6 on VZ
VZW Volte
When I go to Verizon website to select volte in my plan a pop up says 1 or more of my other selections i already have is not compatible with volte and must be unselected to get volte. It is saying Ringback Tones needs to be unselected.
Has anyone else experienced this?
I have been told that the M9 does not support advanced wifi calling. I'm not sure about my terminology, but what I mean is that it cannot hand a wifi call off to the LTE/HSPA network.
However I have just finished demonstrating that it does hand off without dropping the call, and to the HSPA network. I had noticed this behavior the other day, but in a discussion in an article on fiercewireless, i was told this is technically impossible.
My M9 is set to wifi calling, wifi preferred, and when I make the call in the driveway, the dialer says "wifi call", the call connects and the phone icon in the statusbar is green, and the phone beeps at me with a message that I'm near the edge of the wifi calling area and the call may drop. I drive away, the call never drops, the beeping/message stop, and the green phone icon in the statusbar becomes white. And I'm connected to "4G", not 4G LTE.
Who told you it didn't support it?
I myself, don't like the feature. Especially when I have little to no service, it'll constantly be searching for service(draining my battery) when I'm connected with WiFi calling.
Hoping it'll be able to be disabled in custom ROMs.
I think the screen name was Fabian and it was in the discussion about Sprint offering the international data like T-Mobile. He seems to be knowledgeable and was adamant that this is not possible. I think he said it's only possible on the iPhone 6. Aside from that, I myself thought it was impossible for a WiFi to hspa handoff, yet this is what I'm seeing.
Hopefully they make it official since it does work
I'm pretty sure I read that this was a new feature. . . I'll look for the source I read this from.
Sent From My HTC One (M8)
It's a new feature with the S810.
Wish it'd give you the option...
just wondering
Have u guys seen the aggressive Wi-Fi to cellular handover setting in developer settings?
not sure what to think I never use Wi-Fi call just thought I'd share. Because it might help those that have calls dropped. Worth a shot to check the box and try.
T-Mobile (re)enabled wifi/cell handoff with Uncarrier 8 several months ago. A decent LTE connection is required for the handoff but nearly every LTE handset can do so (coming to the Nexus 6 Real Soon Now.)
The Sprint person is incorrect, but a their wifi calling implementation is, quite frankly, bizarre, so I'm not surprised at their being clueless over T-Mobile's.
Nothing unique about the HTC One m9's wifi calling except it being on a really great handset.
Just got my Pixel 5 today and in reading up on it I discovered it has wi-fi calling capabilities. While this wasn't something I was actively looking for, it would be nice to have as the finished basement of our new house doesn't really get cellular signals, and even the rest of the house doesn't have the greatest cellular connection.
I do have wi-fi all throughout the house though, so if I could enable this feature it would be a bonus. I'm on Straight Talk, using the AT&T towers, and I'm just wondering if anyone has had any luck getting this feature activated with them. I've tried using their automated tool to see if the phone is capable, but it's telling me no. I don't see any options looking through the phone settings, and looking around on the ST site they don't mention the Pixel 5 in their FAQ section.
So is this phone feature only available on certain carriers? Do I need to get an updated SIM from Straight Talk (the one I'm using I've had for about 4-5 years or so)? Any help would be appreciated.
AT&T is very particular about what devices can use VoLTE and VoWIFI. i've found occasional workarounds, but for the most part you need an AT&T branded device for those features. AT&T has a running list of provisioned devices.
I'm afraid you are probably out of luck on this.
Too bad to hear this. Luckily, I've been surprised to find that I'm able to actually make and receive calls, at least in the main living area of the basement, so everything worked out okay in the end.
I can't promise you that it will work but from experience I'm pretty sure ..... If you can get customer support at ATT to provision your account for wifi calling AND put a dummy IMEI in your acct from a device that does wifi calling (one that is whitelisted by ATT) the wifi calling will work ..
I have done this many many times. The dummy IMEI had actually never been needed with pixel devices though, for me
jcrompton said:
I can't promise you that it will work but from experience I'm pretty sure ..... If you can get customer support at ATT to provision your account for wifi calling AND put a dummy IMEI in your acct from a device that does wifi calling (one that is whitelisted by ATT) the wifi calling will work ..
I have done this many many times. The dummy IMEI had actually never been needed with pixel devices though, for me
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Would that even work in my case though, since I'm not an AT&T customer? I have Straight Talk, which is using the AT&T bands/towers, but I'm not technically with AT&T.
Geese1 said:
Would that even work in my case though, since I'm not an AT&T customer? I have Straight Talk, which is using the AT&T bands/towers, but I'm not technically with AT&T.
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Not sure if calling Straight talk sand using an IMEI from a phone that normally does wifi calling with ATT would work or not. Go to an att and copy the IMEI of a demo phone then call straight talk and switch to that phone
jcrompton said:
Not sure if calling Straight talk sand using an IMEI from a phone that normally does wifi calling with ATT would work or not. Go to an att and copy the IMEI of a demo phone then call straight talk and switch to that phone
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Click to collapse
I may have to try that if it really starts becoming a problem. Surprisingly, as I mentioned above, I can actually make and receive calls in the main part of the basement. Maybe because it is the house above us, and not mostly the garage/solid cement like in the other portion where I was having trouble before, I'm not sure. It's pretty much just storage rooms in that section of the basement anyway, although that is where the internet comes in and the modem is located (the house is fully wired for internet, so I have a switch that feeds out from the basement to go throughout the house). Only time it would really become a concern is if I have to be on the phone with our internet provider while simultaneously working on the router or modem. Barring that, the phone seems to work fine throughout the majority of the basement, which wasn't what I was expecting.
I've been banging my head against the wall with this issue for a while now. I have contacted both Samsung and Verizon but so far no luck in resolving the issue. I'm wondering if anyone else is experiencing this.
My S21 Ultra on Verizon is constantly switching between LTE and LTE+. This wouldn't be an issue were it not for the fact that apparently a great deal of the time it actually has no connection at all. This manifests itself with:
1) Text messages that fail to send, or indicate they failed to send when they actually were sent.
2) Incoming calls going directly to voicemail.
3) Outgoing calls that can't be placed unless I toggle Airplane Mode on and then off. (Though as it turns out, sometimes the failed attempts do ring on the recipients phone.)
At some of these times I may see a message along the lines of "Sim Card Not Present." And yes--the SIM card has already been replaced.
3) isn't much of an issue, as I have complete control over that. But 1) and 2) are both really annoying.
I made a screen capture video for a Verizon tech who is trying to help. In 40 seconds my phone switched between LTE and LTE+ six times.
A work-around that seems to be helping is using the "Samsung Band Selection" app to pick a network. I've done that all day today and have not had issues, though I also have not traveled anywhere. I fear this is not a great solution, though, as I don't think I'll be able to use it when moving around.
Is anyone else having experiences like these with the S21 Ultra? If so, are you also on Verizon?
Thanks!
Andyw2100 said:
I've been banging my head against the wall with this issue for a while now. I have contacted both Samsung and Verizon but so far no luck in resolving the issue. I'm wondering if anyone else is experiencing this.
My S21 Ultra on Verizon is constantly switching between LTE and LTE+. This wouldn't be an issue were it not for the fact that apparently a great deal of the time it actually has no connection at all. This manifests itself with:
1) Text messages that fail to send, or indicate they failed to send when they actually were sent.
2) Incoming calls going directly to voicemail.
3) Outgoing calls that can't be placed unless I toggle Airplane Mode on and then off. (Though as it turns out, sometimes the failed attempts do ring on the recipients phone.)
At some of these times I may see a message along the lines of "Sim Card Not Present." And yes--the SIM card has already been replaced.
3) isn't much of an issue, as I have complete control over that. But 1) and 2) are both really annoying.
I made a screen capture video for a Verizon tech who is trying to help. In 40 seconds my phone switched between LTE and LTE+ six times.
A work-around that seems to be helping is using the "Samsung Band Selection" app to pick a network. I've done that all day today and have not had issues, though I also have not traveled anywhere. I fear this is not a great solution, though, as I don't think I'll be able to use it when moving around.
Is anyone else having experiences like these with the S21 Ultra? If so, are you also on Verizon?
Thanks!
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Click to collapse
I was having the same issues. I was also seeing the device lose all network connection in an area with strong 4G. Verizon sent me a new s21u. That did not help. What I have been reading is that it has to do with 5G settings. Having a 5G sim card installed, the device is always looking for 5G. When it can't be located it defaults to 4G. During this process it seems to loose connection. Verizon in its wisdom removed our ability to access ALL the network settings, in particular the ability to select your preferred network type. It is automatically set to 5G. I installed the paid (donation) version of "Samsung Band Selection" from the play store. This allows access to the advanced network setting and allows you to select LTE under the Preferred Network Type. This seems to have fixed 99% of my connection issues.
jadams161 said:
I was having the same issues. I was also seeing the device lose all network connection in an area with strong 4G. Verizon sent me a new s21u. That did not help. What I have been reading is that it has to do with 5G settings. Having a 5G sim card installed, the device is always looking for 5G. When it can't be located it defaults to 4G. During this process it seems to loose connection. Verizon in its wisdom removed our ability to access ALL the network settings, in particular the ability to select your preferred network type. It is automatically set to 5G. I installed the paid (donation) version of "Samsung Band Selection" from the play store. This allows access to the advanced network setting and allows you to select LTE under the Preferred Network Type. This seems to have fixed 99% of my connection issues.
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ooh... Awesome! Downloaded and changed the setting. Thanks!
HI all,
As noted in the product pages and other information about the 5a, its being sold directly via Google. Has anyone ever figured out how to add WIFI calling to these devices?
I am under the impression if you want wifi calling on a certain network you MUST purchase a phone from that network (IE pixels, Samsungs etc).
I didn't really think about it. It "just works" for me on Mint, an MVNO on T-Mobile. I did use the USB-cable based method to migrate settings from the old phone to the pixel 5a before moving my SIM. But I don't think that was needed.
I was already using it w/ a previous phone, having gone to the Mint website to get the feature provisioned for my subscription. That phone was a retail phone I bought direct from Motorola, also not connected to Mint nor T-Mobile in any way. Originally, Once I provisioned it at Mint, the WiFi-Calling settings became available under Network settings in the phone.
Wifi Calling is working fine on Verizon.
Worked on AT&T pretty smoothly. Flipped the Wi-Fi calling switch under settings. Agreed to some at&t custom pages about 911, and 10 seconds later was calling on wifi.
Haven't been able to enable wifi calling with AT&T. Getting error EDS0060.
My T-Mobile US is working with wifi and 5g, no problems. I bought from Google to avoid crapware and locks from TMO.
I looked for the Wifi switch under settings and had none. It was the same with my Pixel 3a as well, and I am using Cricket. Signal at work sux so wfi calling would be good. I'm not there very often.
Still would be nice to have.
reidcc said:
I looked for the Wifi switch under settings and had none. It was the same with my Pixel 3a as well, and I am using Cricket. Signal at work sux so wfi calling would be good. I'm not there very often.
Still would be nice to have.
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They hide it well - they don't want people to turn it off as it saves them a lot of bandwidth if everyone connects through their own wifi instead of a cell tower. Go to Settings/Network & internet/ then hold down Mobile Network for a bit, then go to bottom and select Advanced and look towards the bottom for Wifi Calling.
CarinaPDX said:
They hide it well - they don't want people to turn it off as it saves them a lot of bandwidth if everyone connects through their own wifi instead of a cell tower. Go to Settings/Network & internet/ then hold down Mobile Network for a bit, then go to bottom and select Advanced and look towards the bottom for Wifi Calling.
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Thank You! I didn't realize you needed to hold the Mobile networks for a bit. Last time I just tapped it, went to advanced and nada. This time I found the switch and started activating wifi calling but errored out. I'll ty again later.
reidcc said:
Thank You! I didn't realize you needed to hold the Mobile networks for a bit. Last time I just tapped it, went to advanced and nada. This time I found the switch and started activating wifi calling but errored out. I'll ty again later.
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I don't think I can help further. Cricket is AT&T and does support wifi calling; the Pixel should be able to support their version. OTOH it may not be supported with your SIM card - if it is old you may want to see if you can get a new SIM card - just one possibility. There is a reason that wifi calling was not "on" by default. Edit: I assume your 5a came direct from Google, as mine did. Phones sold by network operators do have some modifications.