Hello,
in my company we are developing an android app. The lowest android version this app supports is android 4.3.
The company bought several testing devices including a AT&T branded Samsung Galaxy S4 Active. With Android 4.2.2 (Buid Number: JDQ39.I9295UCUAMF3)
I tried it for a while now, but I can't get the OTA Update to work. It says "Software update interrupted. Try again in 24 hours".
I can bypass the 24h lock by changing the date of the phone. But even after ~30 tries the phone is not updating.
There is no SIM Card in the phone. Is a AT&T SIM Card needed to update the device? I am not able to get one, because I am located in Germany.
Can I update the phone manually with Kies or something?
I don't have admin right on my machine so I need to know what to do, before I contact the admin to install a required software.
Could a blocked port be an issue? I do have access to the internet, but if Samsung (or AT&T) uses some non standard port, my company could be blocking it.
(Root is not an option.)
Kind regards
Cliff
Cliff666 said:
Hello,
in my company we are developing an android app. The lowest android version this app supports is android 4.3.
The company bought several testing devices including a AT&T branded Samsung Galaxy S4 Active. With Android 4.2.2 (Buid Number: JDQ39.I9295UCUAMF3)
I tried it for a while now, but I can't get the OTA Update to work. It says "Software update interrupted. Try again in 24 hours".
I can bypass the 24h lock by changing the date of the phone. But even after ~30 tries the phone is not updating.
There is no SIM Card in the phone. Is a AT&T SIM Card needed to update the device? I am not able to get one, because I am located in Germany.
Can I update the phone manually with Kies or something?
I don't have admin right on my machine so I need to know what to do, before I contact the admin to install a required software.
Could a blocked port be an issue? I do have access to the internet, but if Samsung (or AT&T) uses some non standard port, my company could be blocking it.
(Root is not an option.)
Kind regards
Cliff
Click to expand...
Click to collapse
Hi Cliff. I can't say for sure, but my guess is you can't access the OTA because you're not in the right region (someone correct me if I'm wrong). As far as I know, you shouldn't need a SIM to update, again could be wrong. More importantly, there are other ways to update. You could probably try Kies, but I wouldn't recommend it, it seems like users always have issues with Kies. I would strongly recommend you try updating the phone with Odin, a tool by Samsung that let's you change around your phone's firmware (among other things) when the phone is in download mode.
There is an exhaustive guide linked to here that thoroughly explains how to go from any version of android (official, for this phone) to any other version. In simpler terms, that link shows you how to manually update, which is what I think you're looking for. Also the files you'll need to download are located here. Hope I've helped, and good luck updating! :good:
Oh, just re-read your caveats: you almost certainly don't need a SIM for Odin to work, and you definitely don't need root either.
thisisapoorusernamechoice said:
Hi Cliff. I can't say for sure, but my guess is you can't access the OTA because you're not in the right region (someone correct me if I'm wrong). As far as I know, you shouldn't need a SIM to update, again could be wrong. More importantly, there are other ways to update. You could probably try Kies, but I wouldn't recommend it, it seems like users always have issues with Kies. I would strongly recommend you try updating the phone with Odin, a tool by Samsung that let's you change around your phone's firmware (among other things) when the phone is in download mode.
There is an exhaustive guide linked to here that thoroughly explains how to go from any version of android (official, for this phone) to any other version. In simpler terms, that link shows you how to manually update, which is what I think you're looking for. Also the files you'll need to download are located here. Hope I've helped, and good luck updating! :good:
Oh, just re-read your caveats: you almost certainly don't need a SIM for Odin to work, and you definitely don't need root either.
Click to expand...
Click to collapse
Thank you for your answer. Yes, maybe AT&T does region lock the update -.-
I've used Odin on my old Galaxy S2 some years ago.
I'll have a look into it and decide if this is the way to go.
Odin will do it as long as there are full install files for you to use.
Cliff666 said:
Thank you for your answer. Yes, maybe AT&T does region lock the update -.-
I've used Odin on my old Galaxy S2 some years ago.
I'll have a look into it and decide if this is the way to go.
Click to expand...
Click to collapse
You need an AT&T SIM card in the phone in order to install AT&T OTA updates. You can't use Kies to update because AT&T won't let Samsung post AT&T firmware on Kies. So your only option is to use Odin and the guide posted above.
Related
Hi, all XDA users.
I've been waiting to post my problems here and tried a few things I could to fix then with no success.
Here's what happened.
I bought a Captivate in february in an eletronics store in Miami, and since I am from Brazil, at the time my only concern was to make sure the device was unlocked, so I tested my sim card and was OK.
So my problems started as I went back to my country, the phone works good, but some issues appeared and they are kind of major for a device like that. Here they are:
I can't download from the market ever since I bought the phone. From a wifi conection or 3G . That was disturbing me so I did the factory reset and that allowed me to use the market for a while, something like 10 minutes maybe, before started giving me the "download was unsuccessful" error. And I did the factory reset a few times . But that was only a taste .
I also can't update my phone from the 2.1 eclair to 2.2 froyo or whatever is available, through Mini Kies, always getting the "unregistered device" message, before anyone asks I tried that in a Win XP and a Win 7 64 .
I tried to do the update several times but I was never able to enter download mode on the phone.
I installed some apps using the Sideload Wonder Machine, since I wasn't able to do it using SDK tools . Perhaps because of the Win 7 64?
So I decided to leave the IPhone for this device for its greater hardware capacity and because of the Android OS overall improvement, but I can't do much with it now, and since I am totally noob, I don't really know if my device was rooted before I bought, I don't know If the best thing to do is to flash stock and start over.
Didn't flash because I am afraid of bricking it.
The one thing I know is that I was able to get rid of all the crap from AT&T and nothing changed in my phone, and I heard that I needed to be rooted to be able to do what I did.!?! Is that true? Please help.
Here are some info about my phone.
Firmware version: 2.1 update 1
Kernel version : 2.6.29
Samsung SGH-I897
Baseband Version : I897UCJF6
Thanks all for your time .
Kies Mini is for US updates. Did you try the full version of Kies? Might work for you there.
Mobile Phone's Software & Manual
Will flashing a new modem help? Did you check network settings? Call company and switch to that region. I don't know. Just some suggestions.
Sent from my SGH-I897 using XDA App
Download one click odin flash the stock jf6 and master clear.this will do a full factory reset.
Sent from my GT-I9000 using XDA Premium App
cappysw10 said:
Kies Mini is for US updates. Did you try the full version of Kies? Might work for you there.
Click to expand...
Click to collapse
I did try the full version, but I will do it again in a XP version of windows and tell what happens .
I am downloading it from the brazilian samsung domain (.com.br) .
I tried again to use the regular Kies but didn't work.
It kept saying my device is not supported .
Funny thing is that in the Kies website, as you change the country flag in the bottom of the screen, the supported devices also changes, and in Brazil there is only a "Wave" called line of devices, while seems that the cappy I can only find in Canada. My point is that the Captivate IS supported.
I had a similar problem when a bad ROM flash borked my IMEI and product code. Chances are good that whoever unlocked your phone ended up screwing this up. Check out this guide to restore a specific IMEI to the device.
Also, you won't find the Captivate supported outside of the US or Canada, since it is only sold under that name by a few specific carriers (in the US, only AT&T carries it). Outside the US, Samsung mostly pushes other Galaxy S phones. Still the same "family" of phones, but there are differences between them.
yourname146 said:
I had a similar problem when a bad ROM flash borked my IMEI and product code. Chances are good that whoever unlocked your phone ended up screwing this up. Check out this guide to restore a specific IMEI to the device.
Also, you won't find the Captivate supported outside of the US or Canada, since it is only sold under that name by a few specific carriers (in the US, only AT&T carries it). Outside the US, Samsung mostly pushes other Galaxy S phones. Still the same "family" of phones, but there are differences between them.
Click to expand...
Click to collapse
Thank you so much. When I first had the problem I figured this was one possibilitie, but the salesguy assured the phone was "factory unlocked", so no one could've laid their hands on the device to screw it up like that. Your info was very valious, I will try to do the restore and let you know.
I recently purchased a Galaxy Note (Unlocked) and am loving the device. I was reading online that there was a newer open european firmware (LA3) but was perplexed as my phone was saying there are no upgrades for it. I installed Kies (the UK version) and it updated it's self to 2.2 yet it still does not show any newer firmware than what is on my phone (KKA).
Is there a way to force Kies to let me update? or am I missing a step (I never did create a samsung account).
Thank you in advance...
Hi there,
I also recently purchased a Note, and have been spending FAAAR tooo much time lurking on this forum trying to work out whats what with rooting/roming and all things GNote.
Fairly new to all this android malarky and tbh i'm kinda just responding to your question as a way to clarify what, i have, thus far, gleaned from by lurksome xda ways! And as an attempt to stop lurking so much and try and give back some of the understanding xda has given me.
Your question is something I was also rather confused by, but from what I understand - It seems that Samsung rolls out OTA and Kies updates to phones with different CSC codes at different times.
I think it is only the German (DBT) phone which has had the latest LB1 update. I know that my XEU phone is also still on KKA, with no ota or kies updates available.
From what I understand, the way one gets the updates without rooting is through flashing them with a Windows app called PC Odin with the phone in download mode.
Or via rooting your KKA rom
http://forum.xda-developers.com/showthread.php?t=1329360
and then flashing the updated firmware with either Mobile Odin or Clockwork Mod.
In all cases I believe you must download the firmware from either the sammobile site or http://forum.xda-developers.com/showthread.php?t=1424997
If any (or all!) of that is totally wrong - please someone with greater experience wade in and put me straight, but I just thought that seeing as no-one else had responded - i'd try and make something of all the hrs i've spent lurking on here since i got this phone
Anyhow I'm sure if you just follow the links i've posted to the brilliant work of Dr Ketan - you won't go far wrong
Personally, I've not actually put any of this to the test yet - wanna make sure I really do know my arse from my elbow or in this case - my dalvik from my build.prop before I go messing with a £500 phone....
knowayback said:
Hi there,
I also recently purchased a Note, and have been spending FAAAR tooo much time lurking on this forum trying to work out whats what with rooting/roming and all things GNote.
Fairly new to all this android malarky and tbh i'm kinda just responding to your question as a way to clarify what, i have, thus far, gleaned from by lurksome xda ways! And as an attempt to stop lurking so much and try and give back some of the understanding xda has given me.
Your question is something I was also rather confused by, but from what I understand - It seems that Samsung rolls out OTA and Kies updates to phones with different CSC codes at different times.
I think it is only the German (DBT) phone which has had the latest LB1 update. I know that my XEU phone is also still on KKA, with no ota or kies updates available.
From what I understand, the way one gets the updates without rooting is through flashing them with a Windows app called PC Odin with the phone in download mode.
Or via rooting your KKA rom
http://forum.xda-developers.com/showthread.php?t=1329360
and then flashing the updated firmware with either Mobile Odin or Clockwork Mod.
In all cases I believe you must download the firmware from either the sammobile site or http://forum.xda-developers.com/showthread.php?t=1424997
If any (or all!) of that is totally wrong - please someone with greater experience wade in and put me straight, but I just thought that seeing as no-one else had responded - i'd try and make something of all the hrs i've spent lurking on here since i got this phone
Anyhow I'm sure if you just follow the links i've posted to the brilliant work of Dr Ketan - you won't go far wrong
Personally, I've not actually put any of this to the test yet - wanna make sure I really do know my arse from my elbow or in this case - my dalvik from my build.prop before I go messing with a £500 phone....
Click to expand...
Click to collapse
I appreciate the help to answer your question you are in part correct (from what I can gather). Samsung does issue updates based on CSC codes and there is nothing for the UK CSC code. However they also release what is called open updates. Meaning any carrier in a given country can use a open update for that country. Beyond that they release what is called open European updates that any unlocked phone in Europe can use.
My question is the latest open European update is LXA or LLA or something like that which is farther along than the KK5 I am on. Since it is open European I should be able to update to it I would think. There could be something to the fact that the UK is considered part of the EU so it might not fall under even an open European release and if that is the case than so be it.
I am just trying to find out why my unlocked international version of the note can not seem to update to the latest open European update
Ok, so from the sounds of it - i think your definitely better informed than me on Samsung update protocol
Haven't heard any of that before. I was under the impression that the XEU code was the unlocked open euro code....
Anyway, just thought i'd let u know that i took the plunge today - deciding that I trusted XDA more than Samsung to update my phone
Rooted my stock KKA rom using dr ketans posts as my guide, then flashed the stock LB1 firmware and have since flashed Franco's kernel.....all seems well so far
Although one thing i did notice is that my Antutu score was significantly lower after flashing Lb1, but before flashing Franco's kernel (haven't tested since)....
Anyway good luck waiting for an official update - in my limited experience - I wouldn't hold your breath waiting for OEM's to issue OTA updates...
Valdeck said:
I am just trying to find out why my unlocked international version of the note can not seem to update to the latest open European update
Click to expand...
Click to collapse
This is cool. But how to find whether my phone is locked or not?
And what about if we try to involve the Samsung support on this question? I'm also stuck with kk5 and i'm also in Europe.
Spo0f said:
This is cool. But how to find whether my phone is locked or not?
And what about if we try to involve the Samsung support on this question? I'm also stuck with kk5 and i'm also in Europe.
Click to expand...
Click to collapse
If you want to know what region your phone is from plug it into the computer after you have installed samsung kies. Once you do if you look at the screen for your phone you will see three sets of letters and numbers. The last one in the string will have your CSC once you get that do a google for where it is from.
If you are on kk5 like me then you probably have a UK code.
An phone is unlocked by default when you import it from Europe as they use a different model for cell carriers than we do in the states.
The simple way to get the latest updates is....change your CSC with *#272*imei# in the dialer pad to the lastest update ( csc)! You don't need root or odin or mobile odin. Just change your country code. This will wipe your phone...but after restart you will get a promt to update your software as soo. As wou are connected to a wifi. There are many post about it...the csc change is described in sgs2 foruns and all over the net. About the country code, please visit sammobile.com and in firmware section you will find detailed info about those codes.
P.S. My note was originaly in XEH ( open Hungary), I'm from Romania so I changed my CSC to Open Germay (DBT-debitel) and after restart i got 2 consecutive updates.
Hope to help, sorry for my bad english
Sent from my GT-N7000 using xda premium
The easiest way to get updates is via XDA. Download PC Odin, and choose whatever Rom you fancy from the first sticky thread in Note development.
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
spencetj said:
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
Click to expand...
Click to collapse
no u won't lose language english is in the blood of every Rom
Download a uk rom a d flash it with odin if ur afraid of any network issues. Since yur going to update via ota it makes no diff. Ur bootloader will be updated to the knox bootloader. And since you are not going to root it... just use odin to flash official i9305 firmwares. You cant go wrong.
Sent from my GT-I9305 using Tapatalk
Thanks.
hayabusa08 said:
just use odin to flash official i9305 firmwares. You cant go wrong.
Click to expand...
Click to collapse
I hope you are right! I presume flashing the firmware will remove all the apps and data I have put on the phone? Alternatively if I just take the OTA update is it likely to cause any issues or you can't be sure what it will do? And will that also wipe all my current apps and data? I have all the standard stuff backed up but since I haven't rooted there is some app data that can't be backed up, as far as I know.
As i have experienced before... unrooted phones data is not possible to be backed up. Heard of helium but yet to use it. So you may actually find out more about Helium app. Another alternative is you can use Kies to back up data.
Secondly check your gsm and lte bands of your phone and the carrier that ur using in uk. If the carrier supports it then it should not be of any issues with connectivity. Sgp phones are unlocked and usable worldwide. I dont see any issues unless your phone is faulty.
Sent from my GT-I9305 using Tapatalk
I am having issues with my tab s2 which is not updating to android 7 for some reasons.
I have tried the manually updating but it just says your device is up to date even it has an android 7 update available
also i have tried samsung smart switch but that also seems to give a similar result
I am only asking some things like
1- Is or Was there never any android 7 update for it and the internet is lying to me
2- Or is it any region problem because I dont live in the US this tablet was bought in the US but i live in pakistan maybe that is the issue or not ?
3- Tell me what can be the problem
Your help is kindly Appreciated
Sorry if my English is Bad
Tech core said:
I am having issues with my tab s2 which is not updating to android 7 for some reasons.
I have tried the manually updating but it just says your device is up to date even it has an android 7 update available
also i have tried samsung smart switch but that also seems to give a similar result
I am only asking some things like
1- Is or Was there never any android 7 update for it and the internet is lying to me
2- Or is it any region problem because I dont live in the US this tablet was bought in the US but i live in pakistan maybe that is the issue or not ?
3- Tell me what can be the problem
Your help is kindly Appreciated
Sorry if my English is Bad
Click to expand...
Click to collapse
I think you need an ATT sim card inserted.
ashyx said:
I think you need an ATT sim card inserted.
Click to expand...
Click to collapse
I may ask you how inserting my AT&T sim would allow it to continue updating
Tech core said:
I may ask you how inserting my AT&T sim would allow it to continue updating
Click to expand...
Click to collapse
Because ATT devices update from ATT not Samsung. Without the ATT sim your device won't be recognised as an ATT device.
This is how it's worked for other devices on ATT.
ashyx said:
Because ATT devices update from ATT not Samsung. Without the ATT sim your device won't be recognised as an ATT device.
This is how it's worked for other devices on ATT.
Click to expand...
Click to collapse
Ok I will try thanks for the tip
I have the same problem...
Is it possible to download this firmware manually and install it from odin / Kies ?
Better than that... How do I know if I can Debrand this device and get rid of att firmware ?
brtracker said:
I have the same problem...
Is it possible to download this firmware manually and install it from odin / Kies ?
Better than that... How do I know if I can Debrand this device and get rid of att firmware ?
Click to expand...
Click to collapse
i Just upgraded the tablet to android 7 using its firmware i did not have its original at&t sim card lying around so i had to manually update the device you can manually update it
and no even if you try to debrand this tablet out of the at&t firmware there might be some chances that certain functions like wifi and bluetooth might not work due to the modem that at&t devices use i don,t know about this theory either and i can only assume that this might happen to your device it happened to me on my lg g2 where i installed the wrong firmware
Hopes this helps
sorry for my bad english
Where Did you get your update From? i Have an AT&T t-818a and on the att website there have been 2 other additional update but i guess without the AT&T sim it just wont work? Is this true, can anyone confirm this? I dont see why you would need the AT&t sim if the build/firmware number is specific to AT&T. Another reason to hate AT&T i guess!
T817AUCU2CQE3 here:
http://combinefile.com/home/browse/category/id/9448/T817AUCU2CQE3
Yeah I did T 18178 ever since I've had it it won't update already had to go twice to get new SIM cards from AT&T I've never not had an AT&T SIM card but it still does it regardless I noticed now it's been another year I haven't got another update and multiple behind it just happens. Did you know for the longest time and then I had to start going there and telling them just to do it right away and then you try to say I will do all this stuff and not think that would even help until doing all of it and then finally after continually telling them refusing that wouldn't do anything but it's but it happened the last time. Ridiculous provider websites pretty much unusable because it takes ridiculous times to get to information that's useless anyways, every time you want to go to a new page it's trying to make you log in security again
There is a version 7. And honestly I worked on my for a looong time and could never get it to update so I Just took it to the Samsung guys at best buy they did it no problem. being you are not in the US I'm not sure what to recommend.
Hello all.
My S20FE (SM-G780F) has not updated from OneUi 3 and Android 11. It always says that I'm using the latest software. I've tried factory resetting the phone and using Smart Switch to no avail.
I'm in the UK. Never lived anywhere else. I reside here permanently. It's where I bought my phone brand new.
I checked the service provider software version and it says ZT0/ZTO,ZTO/EUX . However, when I use the dialler method to check the same information it says the CSC is BTL3.
I researched and ZTO seems to refer to Brazil. I've never been to Brazil or anywhere in that vicinity so I don't know why it says ZTO as the service provider information.
Could this be why I'm having issues updating? If the phone thinks it's Brazilian then it would stop me updating if I'm in the UK? Is that correct?
Samsung suggested I send it to them to flash the drive but they require a proof of purchase and as I bought the phone over 2 years ago I can't for the life of me find the original order email.
Just for clarification the phone has never been rooted or modded and all software etc is "official." I've looked into flashing the software with Odin. Would I need ro download the update file for the CSC my phone says it is or for the CSC it should be? Do I only download the latest update or would I have to stack them and download all the previous ones my phone missed too?
Please help before I tear my hair out.
flashing the phone yourself with Odin is very easy, there are dozens of YouTube vids to get an idea from. actually downloading the firmware is more difficult.
whoever sold you the phone is who you should be angry at, it obviously wasn't intended for use here. let me know if you want help flashing!
Same thing happened to my Mom's phone (a Galaxy A series device).
Use this guide and manually flash the latest firmware.