Will Not Mount - Nexus 6 Q&A, Help & Troubleshooting

As the title says, new Nexus 6 will not mount with my PC (Windows 7 using moto x 2014 USB cable). I was able to mount using my Nexus 6 USB cable on my other laptop when rooting, but now at work, I can charge, but can't mount...yes MTP is enabled and I've toggled USB debugging and installed all drivers.
If anyone has similar issues, please let me know.

stevew84 said:
As the title says, new Nexus 6 will not mount with my PC (Windows 7 using moto x 2014 USB cable). I was able to mount using my Nexus 6 USB cable on my other laptop when rooting, but now at work, I can charge, but can't mount...yes MTP is enabled and I've toggled USB debugging and installed all drivers.
If anyone has similar issues, please let me know.
Click to expand...
Click to collapse
You might want to look at the Nexus root toolkit thread. I believe that has a way to install different drivers for this type of situation. Not 100% certain of that though because I don't use it but I've read about people saying something like that.
Also, have you tried to update your drivers manually? Device manager>right click on Nexus>properties>drivers>update>navigate to where you have them? You probably have but just want to be sure. Make sure none of them show the error.

Evolution_Freak said:
You might want to look at the Nexus root toolkit thread. I believe that has a way to install different drivers for this type of situation. Not 100% certain of that though because I don't use it but I've read about people saying something like that.
Also, have you tried to update your drivers manually? Device manager>right click on Nexus>properties>drivers>update>navigate to where you have them? You probably have but just want to be sure. Make sure none of them show the error.
Click to expand...
Click to collapse
Thanks. I sat down and actually went through all of the different usb drivers that were installed on my laptop and removed them, them installed the ones for Nexus 6. Everything works fine now.

stevew84 said:
Thanks. I sat down and actually went through all of the different usb drivers that were installed on my laptop and removed them, them installed the ones for Nexus 6. Everything works fine now.
Click to expand...
Click to collapse
Glad you got it sorted. :good:

Related

Nexus One USB Connection Issue

Hello I just got my Nexus One (woot!). I connected it to my PC and the Nexus One keeps saying USB Connected then Disconnected over and over. Windows sees my phone (im on windows 7). anyone know how to fix this problem?
check and make sure the cable is plugged in good to the computer, im having problems with mouting the sd card in 7 it cant find the driver for the phone.
nvm it seems my monitor's usb port doesnt like nexus one
yours found the driver?
yeah it found it problem was that my usb port on minter didnt like nexus one and kept disconnecting it.. i plugged it in to a DIFFERENT USB port on monitor and now its working 100% solid. kinda funny actually
If youre having problems with the drive try downloading usbdeview (32-bit) (64-bit)
unplug your phone, run the program and select all items on the list with the word android in them, and uninstall them all. Then plug your phone back in and see what happens.
still nothing
I had to download the newest android usb driver in order to get it to work on xp.
You need r3 of the driver, which doesn't appear to be on the android site yet (I got it by installing the full sdk with the updater app and then doing an update).
You can get the driver here:
http://djdoprkngutub.cloudfront.net/usb_driver.zip
mlevin said:
I had to download the newest android usb driver in order to get it to work on xp.
You need r3 of the driver, which doesn't appear to be on the android site yet (I got it by installing the full sdk with the updater app and then doing an update).
You can get the driver here:
http://djdoprkngutub.cloudfront.net/usb_driver.zip
Click to expand...
Click to collapse
is there anyway someone can open access to this? i wanted to download it but it says access denied.
thanks
df
The problem can be the typical Nexus one. The USB port maybe damaged. I think my problem caused by the port. But for this I can't give a lot solution just this,you have to change the panel. I don't know how much is it. Anyone can give us a trick for that. And one more thing. For transfering files you can use airdroid. It's a really useful app.
Sent from my Nexus One using Tapatalk 2
mlevin said:
I had to download the newest android usb driver in order to get it to work on xp.
You need r3 of the driver, which doesn't appear to be on the android site yet (I got it by installing the full sdk with the updater app and then doing an update).
You can get the driver here:
http://djdoprkngutub.cloudfront.net/usb_driver.zip
Click to expand...
Click to collapse
The link does not work, you can restore it? Thank you!

USB Not Recognized when in Bootloader

Trying to unlock my bootloader, but when in bootloader mode and plugging my HTC one into my computer it saids "USB not Recognized."
Does anyone have any solutions for this? Can't seen to find one
Also side question, does rooting my phone hamper my ability to get system updates from HTC?
Do you have htc driver installed?
However, yes, you will lose OTA update from HTC
Guich said:
Do you have htc driver installed?
However, yes, you will lose OTA update from HTC
Click to expand...
Click to collapse
Yes I do, installed sync manager and everything. Not sure whats wrong
T3hBraveBoss said:
Yes I do, installed sync manager and everything. Not sure whats wrong
Click to expand...
Click to collapse
adb will recognize your phone?
However, which os you have?
Make sure you're plugged into a USB 2.0 port. 3.0 ports don't work with ADB on my laptop.
PcFish said:
Make sure you're plugged into a USB 2.0 port. 3.0 ports don't work with ADB on my laptop.
Click to expand...
Click to collapse
I have a Retina MacBook Pro, all my ports are USB 3.0
Guich said:
adb will recognize your phone?
However, which os you have?
Click to expand...
Click to collapse
4.1 For the HTC One
T3hBraveBoss said:
I have a Retina MacBook Pro, all my ports are USB 3.0
Click to expand...
Click to collapse
Oh, I've never worked on a mac before, but my HP Envy running Windows 8 would give me that message when I tried to do anything in a 3.0 port, but my 2.0 port works fine.
PcFish said:
Oh, I've never worked on a mac before, but my HP Envy running Windows 8 would give me that message when I tried to do anything in a 3.0 port, but my 2.0 port works fine.
Click to expand...
Click to collapse
Im running Windows 8 on it
Ok, tried some minutes ago, with an usb 3.0 it will not work...
Maybe, if someone have a mac, can confirm this.
Guich said:
Ok, tried some minutes ago, with an usb 3.0 it will not work...
Maybe, if someone have a mac, can confirm this.
Click to expand...
Click to collapse
So its directly related to USB 3.0.
"sigh" gotta pull out my old windows laptop then
Mac is basically linux, and from my experience with linux, you need to configure some stuff in order to get things working, i'm on the phone right now so i don't have a link to share but i recommend looking online.for.a tutorial to build AOSP from source on linux or MAC, there you will.find the steps needed to set up your USB configuration, ignore the rest after the config or.what is not needed.
Hope this helps.
Sent from my HTC One using xda app-developers app
Lexmazter said:
Mac is basically linux, and from my experience with linux, you need to configure some stuff in order to get things working, i'm on the phone right now so i don't have a link to share but i recommend looking online.for.a tutorial to build AOSP from source on linux or MAC, there you will.find the steps needed to set up your USB configuration, ignore the rest after the config or.what is not needed.
Hope this helps.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I use windows on my mac, I use windows 8
I was unable to unlock on my mac. I found you just had to jiggle the micro usb connector and it was detected
Sent from my HTC One using xda premium
PcFish said:
Make sure you're plugged into a USB 2.0 port. 3.0 ports don't work with ADB on my laptop.
Click to expand...
Click to collapse
There's a fix for that! Follow this guide here and you should be all set.
evilcuber said:
I was unable to unlock on my mac. I found you just had to jiggle the micro usb connector and it was detected
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Does this mac have USB 3.0?
Does anyone have any solutions
If you do a search on xda theres new drivers posted specifically for guys having usb issues with 64 bit windows 8.
Can't remember where exact I saw it myself or I'd post a link.
Sent from my fOne using xda premium
Guich said:
Ok, tried some minutes ago, with an usb 3.0 it will not work...
Maybe, if someone have a mac, can confirm this.
Click to expand...
Click to collapse
I am having the same problem with my asus and mac laptops. They both have the usb 3.0 and they wont read my htc one when in fastboot. Did anyone figure out a way around it?
I have an HTC ONE att
T3hBraveBoss said:
Trying to unlock my bootloader, but when in bootloader mode and plugging my HTC one into my computer it saids "USB not Recognized."
Does anyone have any solutions for this? Can't seen to find one
Also side question, does rooting my phone hamper my ability to get system updates from HTC?
Click to expand...
Click to collapse
I ws installing a Ruu zip but process got failed and hboot version changed to 1.54.000 . my device is in now relocked status and bootloader is not reconised by hp envy. adb still showing my device my i lost fastboot mode completely. Any solution there???
I already tried several drivers method. Error is something HTCAND4 in driver events log.

Computer detection

I have a very very big problem: I cannot connect my phone to my x64 windows 7 PC. Can anybody help me ?
alexhdkn said:
I have a very very big problem: I cannot connect my phone to my x64 windows 7 PC. Can anybody help me ?
Click to expand...
Click to collapse
Do you have Motorola Device Manager installed? cause that would be step zero.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
and try different ports.
alexhdkn said:
I have a very very big problem: I cannot connect my phone to my x64 windows 7 PC. Can anybody help me ?
Click to expand...
Click to collapse
Do you happen to be using the xposed module Lockscreen Disabler? USB would not work for me until I disabled it.
numanair said:
Do you happen to be using the xposed module Lockscreen Disabler? USB would not work for me until I disabled it.
Click to expand...
Click to collapse
i don't have root
dtg7 said:
Do you have Motorola Device Manager installed? cause that would be step zero.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
and try different ports.
Click to expand...
Click to collapse
tried all and installed it many times
Check you phone settings.. Should have debugging enabled
Slapped my Moto
Try different cables and USB ports
numanair said:
Do you happen to be using the xposed module Lockscreen Disabler? USB would not work for me until I disabled it.
Click to expand...
Click to collapse
dtg7 said:
Do you have Motorola Device Manager installed? cause that would be step zero.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
and try different ports.
Click to expand...
Click to collapse
xpsychox said:
Check you phone settings.. Should have debugging enabled
Slapped my Moto
Click to expand...
Click to collapse
why would i need to enable debugging settings to connect my phone?
nhizzat said:
Try different cables and USB ports
Click to expand...
Click to collapse
done! still nothing
alexhdkn said:
tried all and installed it many times
Click to expand...
Click to collapse
why would you need to install it many times??...
when you say a statement like "I cannot connect my phone to my PC" that really isn't saying much. but let's say you mean that your phone isn't being recognized as connected, plugged in as unknown device at all.
First thing you need to do is figure out who the culprit is, is it your android phone or your windows PC. Easy check: try plugging in your phone in another PC. at the very least it should pop up as a connected unknown device, or as your moto model number. if one PC doesn't show it try as many as you have access to.
You can also try plugging in other devices in your original windows PC and see if they're recognized.
so there are a few scenarios but I'll pick one scenario where your phone connects to the other PCs and your computer recognizes other devices. in this case (or even in most cases) I'd suspect a problem or conflict in the device manager of your PC. plug in your phone and go into control panel, device manager and look through it, look at the USB connections, look for any yellow error triangles, and if you notice something fishy uninstall the device and unplug and replug your phone.
keep trying at the end of the day you're the only one with physical access to your hardware so you're the one in the best position to troubleshoot it.
was doing it as a quick suggestion... as the previous posts says, u didn't tell us much info... we don't know what you've done, nor tried...

Drivers Tried everything!

I have spent Friday and Saturday trying to get drivers installed on my Nexus 6. I have removed, uninstalled, added Google drivers, added sdk adb, computer needs to be returned Monday and this new Toshiba Satellite with one usb port with not recognize my phone. Even though the computer beeps every time I plug it in or out.
Any steps or detailed procedures would be greatly appreciated. Thank you!
Sent from my SGH-I337 using Tapatalk
Try using the Wug Fresh Root Toolkit in the Development section for the Nexus 6. Just make sure you follow the instructions. There are several different ways to find the correct drivers with his Toolkit. Good luck!
dave2metz said:
Try using the Wug Fresh Root Toolkit in the Development section for the Nexus 6. Just make sure you follow the instructions. There are several different ways to find the correct drivers with his Toolkit. Good luck!
Click to expand...
Click to collapse
Thanks man, but that's how I unlocked and rooted my phone. It's also how I screwed my phone up, trying to undo the forced encryption. Did it all with Wug's Nexus Tool Kit. I have been at this 25 hours with no success. Drivers are needed. I don't know why the computer doesn't recognize the phone, the computer beeps every time I plug it in or unplug it.
Sent from my SGH-I337 using Tapatalk
addcancercat said:
I have spent Friday and Saturday trying to get drivers installed on my Nexus 6. I have removed, uninstalled, added Google drivers, added sdk adb, computer needs to be returned Monday and this new Toshiba Satellite with one usb port with not recognize my phone. Even though the computer beeps every time I plug it in or out.
Any steps or detailed procedures would be greatly appreciated. Thank you!
Sent from my SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I always have issues with Nexus devices being recognized. I always have to plug the device in, go to the device manager, and delete anything that has to do with the device, including any labeled as ADB devices. I've also found it helps to go to "View" and hit "Show Hidden Devices". After deleting them all, I unplug and replug the device and install the Universal Naked Driver from this thread.
addcancercat said:
I have spent Friday and Saturday trying to get drivers installed on my Nexus 6. I have removed, uninstalled, added Google drivers, added sdk adb, computer needs to be returned Monday and this new Toshiba Satellite with one usb port with not recognize my phone. Even though the computer beeps every time I plug it in or out.
Any steps or detailed procedures would be greatly appreciated. Thank you!
Sent from my SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I assume with it being a Toshiba Satellite its running windows, what version? The older OS's seemed to be less finicky then W8, Have you deleted and re-installed the google drivers from http://developer.android.com/sdk/win-usb.html or from another site? Have you tried any different PC's? Have you checked the windows hardware event logs for any error messages? Have you been able to put in say a thumb drive into the usb port and it work? Are you on as admin and all that security crap? Do you have usb debugging on in the developer area on the phone? Are you able to get it into fastboot mode? If you do fastboot devices does it show anything at all? I assume you have rebooted the PC, but I'm still surprised how many issues that fix's.
Just some suggestions, I know how frustrating it can be. Good luck.
Thanks. I did that and I downloaded an Intel driver so now the computer recognizes the phone in Device Manager.
Sent from my SGH-I337 using Tapatalk
jackpollard said:
I assume with it being a Toshiba Satellite its running windows, what version? The older OS's seemed to be less finicky then W8, Have you deleted and re-installed the google drivers from http://developer.android.com/sdk/win-usb.html or from another site? Have you tried any different PC's? Have you checked the windows hardware event logs for any error messages? Have you been able to put in say a thumb drive into the usb port and it work? Are you on as admin and all that security crap? Do you have usb debugging on in the developer area on the phone? Are you able to get it into fastboot mode? If you do fastboot devices does it show anything at all? I assume you have rebooted the PC, but I'm still surprised how many issues that fix's.
Just some suggestions, I know how frustrating it can be. Good luck.
Click to expand...
Click to collapse
No, I have a Nexus 6 that the computer won't recognize. ADB and SDK also don't recognize the phone.
I am using my old Samsung S4 for emergency support. It's not hooked up with AT&T since I got the Nexus 6. I have to return this computer tomorrow. I am starting to wonder if it's computer problems with phone problems.
Sent from my SGH-I337 using Tapatalk
When you type ADB command in the DOS Box, there should be a popup on the mobile whether you wanna allow access from this computer.
Did you select yes and remember that PC?
I had this problem when I did my nexus 6, something on the laptop I was using was conflicting, I moved to another laptop and it worked like a charm never went back to figure out what was conflicting. Do you have access to another machine?

USB not recognized

Hello, got an issue that I cannot seem to figure out. Got a nexus 6 on factory stock LMY47E that will not recognize any of my computers via usb. I've tried everything, uninstalling the drivers (as per the Wugfresh toolkit), complete factory restore - nothing. Windows doesn't show anything connected in device manager, or doesn't make any connection sound. I have another Nexus 6 that works with the usb no problem, and shows in device manager. Now, if I reboot into the bootloader, windows makes the connection sound but nothing shows up in device manager. It does have usb access in fastboot, and will write factory image with the toolkit. But when I try and install TWRP with the tool kit it reboots the phone and the usb doesn't recognize so it cannot finish. I've tried un-checking/re-checking MTP, tried un-checking/re-checking usb debugging - nothing. Is something possibly corrupt? Am I missing something?
I have read through the help and tried this guide here with still the same results, no usb connection in windows after everything is completed.
Appreciate any help
Thanks
anyone?? even a nudge in the right direction would help lol
in the developer options, did you go ahead and set what you want your usb to do? if not, it has no idea..
I'm thinking possible bad cable. Had that happen to me and my 6 until I changed out the cable. After that, worked like a charm.
Also, is it windows 8 or 10?
Sent from my Nexus 6 using XDA Free mobile app
having the same issue here
simms22 said:
in the developer options, did you go ahead and set what you want your usb to do? if not, it has no idea..
Click to expand...
Click to collapse
Yeah, I've tried MTP, PTP, RNDIS, AUDIO, and MIDI. Computer won't show anything in Device manager as well :/
jeffrohurt said:
I'm thinking possible bad cable. Had that happen to me and my 6 until I changed out the cable. After that, worked like a charm.
Also, is it windows 8 or 10?
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Also tried this too, just forgot to mention it. I am running Windows 10, and tried using not just another cable, but other computer and OS as well. I am beginning to think that it a hardware issue.
Thank you for your replies!

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