No data or voice, shows ! in icon - Nexus 6 Q&A, Help & Troubleshooting

This last week at work I started noticing that my data and voice would drop off and I would get the icon showing half signal but would have an ! In the icon. When I look at the Sim status it shows I'm connected but I'm not. After rebooting the phone I will have 4G service for about 20 minutes then it drops off again.
I have Tmo and contacted support and they told me to reset the APN but that didn't help.
The only thing that looks new on my phone is a recent app called Google Connectivity Service.
Other people at work on Tmo are not experiencing this issue but they are on Kit Kat still. I don't have this issue at home, I get full LTE there.
EDIT:
This is still broken as of 05/20/2015 -- Possible workarounds can be found here (thanks TaintedByte).

I have this same issue but it's only at home. I think it's just due to poor service when I'm in my house or I have to many towers to connect to..... It switches from no data to E,3g,H,H+ constantly while I'm just sitting on the couch. But I also get ! Frequently

I would think it was poor reception but this a recent thing for me. Before this week I haven't had this issue and others in my office have full 4G signals.

OMG. I have the EXACT same problem. I just switched to TMobile and got the nexus 6 on the 13th. Everything was "fine" at my work. I'd be stuck on 3G most of the time, but it never failed me. Then starting this week, it's been dropping signal like crazy, getting the !. It's defintely due to a weak signal, but I don't know why it was fine for 3 weeks, and then all of a sudden started having problems.

+1 - on Spring Rom
EDIT - Went back to a backup of Bliss, problem has not appeared.

I was trying to fix it by forcing it to 3G, but my phone likes to try to switch to HSPA when I set it to 3G and that one is pretty weak too. If there was a way to force it to 3g without hspa, I think i'd be fine. I just tried forcing it to 2G and I get a pretty strong EDGE signal. It'll be slow as balls, but I'll see if that fixes it. Unfortunately the area I live in isn't going to get band 12 for quite a while, if ever. It's one of those major cities that have an exception on it for a TV station that still exists.

rbox said:
I was trying to fix it by forcing it to 3G, but my phone likes to try to switch to HSPA when I set it to 3G and that one is pretty weak too. If there was a way to force it to 3g without hspa, I think i'd be fine. I just tried forcing it to 2G and I get a pretty strong EDGE signal. It'll be slow as balls, but I'll see if that fixes it. Unfortunately the area I live in isn't going to get band 12 for quite a while, if ever. It's one of those major cities that have an exception on it for a TV station that still exists.
Click to expand...
Click to collapse
3G is HSPA/+. On Tmo anyway. When in 3G mode it will display 3G (also known as UMTS) when data is idle and will display HSPA or HSPA+ when data is active.

jbdan said:
3G is HSPA/+. On Tmo anyway. When in 3G mode it will display 3G (also known as UMTS) when data is idle and will display HSPA or HSPA+ when data is active.
Click to expand...
Click to collapse
Well that's weird, because sometimes I'll see 3G shown while data is active and I see differnet levels for 3G vs H on the icon. But it looks like I have a pretty strong H right now. Maybe I'll have good luck this afternoon.
---------- Post added at 01:40 PM ---------- Previous post was at 01:32 PM ----------
I take it back. Sometimes the icon will get "stuck" and show a great signal but no connection.

Have you guys tried turning off enhanced LTE in carrier settings?

Evolution_Freak said:
Have you guys tried turning off enhanced LTE in carrier settings?
Click to expand...
Click to collapse
I just did. And eventually it died. It seems like if I leave it on the preference of LTE, then I get the exclamation point. If I force it to be 3g only, then I get the situation where the icon claims it's 3G, and the signal looks good, but I have no service.

midwestkel said:
This last week at work I started noticing that my data and voice would drop off and I would get the icon showing half signal but would have an ! In the icon. When I look at the Sim status it shows I'm connected but I'm not. After rebooting the phone I will have 4G service for about 20 minutes then it drops off again.
I have Tmo and contacted support and they told me to reset the APN but that didn't help.
The only thing that looks new on my phone is a recent app called Google Connectivity Service.
Other people at work on Tmo are not experiencing this issue but they are on Kit Kat still. I don't have this issue at home, I get full LTE there.
Click to expand...
Click to collapse
I have the same problem with sprint, they couldn't give me a solution either...

mnsportsguy1978 said:
I have the same problem with sprint, they couldn't give me a solution either...
Click to expand...
Click to collapse
Did it just start, or have you been having it for a while? Has anyone tried using the radio image from 5.0?

rbox said:
Did it just start, or have you been having it for a while? Has anyone tried using the radio image from 5.0?
Click to expand...
Click to collapse
Just since 5.1 I believe, at least didn't notice it before...

Been having signal issues as well lately (T-Mobile) and now that I think of it it's very closely timed to when that Google Connectivity app showed up! Just disabled it to see if I notice a difference

YankInDaSouth said:
Been having signal issues as well lately (T-Mobile) and now that I think of it it's very closely timed to when that Google Connectivity app showed up! Just disabled it to see if I notice a difference
Click to expand...
Click to collapse
I've disable mine and so far so good... but who knows. What version do you have? I see I have A.1.0.1, but on the play store I see an update for B.1.3.3. It doens't show up in my list of apps to update, but if I do a direct search, it shows up as an update.
---------- Post added at 04:59 PM ---------- Previous post was at 04:56 PM ----------
Of course I had to just go and jinx it. It just got the problem again. But I did also reenable the app for a short while before disabling it again. Maybe it's related...

rbox said:
I've disable mine and so far so good... but who knows. What version do you have? I see I have A.1.0.1, but on the play store I see an update for B.1.3.3. It doens't show up in my list of apps to update, but if I do a direct search, it shows up as an update.
---------- Post added at 04:59 PM ---------- Previous post was at 04:56 PM ----------
Of course I had to just go and jinx it. It just got the problem again. But I did also reenable the app for a short while before disabling it again. Maybe it's related...
Click to expand...
Click to collapse
Not sure if the version I was running assume that it was the latest, but it uninstalls updates before disabling ...

Seems like the affected users are on T-Mo. Have you gents considered tower maintenance/upgrades?
I'm on T-Mo as well. I've had a few similar instances over the last few months, but the problem resolves in the areas it's happened, and now the reception is better.

TheAmazingDave said:
Seems like the affected users are on T-Mo. Have you gents considered tower maintenance/upgrades?
I'm on T-Mo as well. I've had a few similar instances over the last few months, but the problem resolves in the areas it's happened, and now the reception is better.
Click to expand...
Click to collapse
For a whole week? It's defintely a signal strength issue, I just can't figure out why. The way the building I work in is laid out, there is a hallway along the edge, and I get great LTE there. then I walk into the room a few feet away from the window, and it's fine. Then I go behind my cube wall, and it starts to get weaker. Than as I move a few feet away from the wall, it drops to 3G.
Also, it looks like disabling Google Connectivity Services didn't do it for me. I had rebooted with it disabled and evenutally it still died.

rbox said:
Well that's weird, because sometimes I'll see 3G shown while data is active and I see differnet levels for 3G vs H on the icon. But it looks like I have a pretty strong H right now. Maybe I'll have good luck this afternoon.
---------- Post added at 01:40 PM ---------- Previous post was at 01:32 PM ----------
I take it back. Sometimes the icon will get "stuck" and show a great signal but no connection.
Click to expand...
Click to collapse
Very odd. I've been having some weak LTE signal issues at home, but only at home. Wife's S6 stays connected to LTE -110dbm here while my N6 hunts and switches back and forth between 3G and LTE. Started happening about 2-3 weeks ago. I've been hoping it's T-Mobile, not my phone

rbox said:
I take it back. Sometimes the icon will get "stuck" and show a great signal but no connection.
Click to expand...
Click to collapse
I've had that happen as well.
Evolution_Freak said:
Have you guys tried turning off enhanced LTE in carrier settings?
Click to expand...
Click to collapse
Tried that and it didn't do anything for me.
rbox said:
Did it just start, or have you been having it for a while? Has anyone tried using the radio image from 5.0?
Click to expand...
Click to collapse
It just started this week for me. I've had 5.1 for over a month and haven't had this issue before Monday.
I've tried disabling the Google Connectivity Services (v B.1.3.3) app and that did nothing for me as well. I also switch my APN to IPv4/IPv6, it was on IPv6 only but it didn't make a difference. I also did a test by taking the phone to a location that I know has strong LTE while it have the ! icon and it would not reconnect to any network. I tried toggling airplane mode but it didn't refresh the cell/data radio either. After rebooting I had full LTE service.
I talked to Tmo reps and they didn't see any maintenance on the towers in my area but they opened a ticket for me.
It seems like something is bugging out while it jumps between LTE/4G/3G and then the radio crashes. At home it's solid LTE and I don't have any issues.

Related

I cant use AT&T internet on certian apps?

It use to work before I had Shaps Rom on mine, now resco apps wont work and on occasion Windows Live Messenger wont work. . . Some other apps are Skype, zsIRC, Coreplayer(Yes I have the 1.1.3 one), some others but you get the idea. What could be the problem? I have the right MEdia Net and AT&T ISP settings.
Anyone? What could the problem be?
It would probably help if you posted your set up, i.e. rom/radio/os versions...
Ah, well, I said shaps rom. And I have the radio ver: 1.27.12.17. It could be the radio, but now I am only getting edge speeds, when I am in a city with all 3G and edge in the suburbs and ghetto areas?
~~Tito~~ said:
Ah, well, I said shaps rom. And I have the radio ver: 1.27.12.17. It could be the radio, but now I am only getting edge speeds, when I am in a city with all 3G and edge in the suburbs and ghetto areas?
Click to expand...
Click to collapse
oh? i thought schaps had more than one rom released.
with my current setup i haven't had any problems or complaints with edge or 3g.
so, how's your rom coming along?
Oh, lol thats what you meant. . . Its the 4.31 one. I dont know. I havent been able to use certian apps. . . and a moment ago it didnt have any connection and now it does and it jumps from edge to GSPA and then sometimes I cant have 3G back and when I do it messes everything up, like the carrier logo says AT&T 3G instead of regular AT&T and it would change the HSPDA symbol to 3G and sometimes its normal with the Hspda symbol? Why does it do that? Well I'm off to be its too late here anyways. ., it could be a network problem IDK but I hope it corrects it self in the morning.
What part of town are you in so maybe you could help me?
the band switching problem is my favorite. you are lucky to only get that now. try turning off your band setting from auto to either gsm or 3g, that worked for me. you could always change your radio and see if that helps.
oh, and your apps not working, ..... hard reset yet?
i'm generally all over town during the day, but i live near the uni.
although i don't know how much help i'd actually be.
Tried that and I don't want to start all over after 6 flashes(During the time I flashed to the shaps rom out of the time I've had it). Well, it works now. It could have been my area. UNLV? I am by the community college.
~~Tito~~ said:
Oh, lol thats what you meant. . . Its the 4.31 one. I dont know. I havent been able to use certian apps. . . and a moment ago it didnt have any connection and now it does and it jumps from edge to GSPA and then sometimes I cant have 3G back and when I do it messes everything up, like the carrier logo says AT&T 3G instead of regular AT&T and it would change the HSPDA symbol to 3G and sometimes its normal with the Hspda symbol? Why does it do that? Well I'm off to be its too late here anyways. ., it could be a network problem IDK but I hope it corrects it self in the morning.
What part of town are you in so maybe you could help me?
Click to expand...
Click to collapse
Normal operation of HSDPA is this: In a 3G area the 3G icon will show. While data is being transferred the H icon will show. Once the data transfer is complete it will go back to the 3G icon. I think part of what you are describing is normal oeration.
-Jay
Well, no. My whole town is almost 3G, so I dont think its that and it would say HSPDA all the time even with out data transfers. I think the network had a hiccup yesterday. It only did the 3G icon thing when I would have been messing with the band selection(hasent happened lately it only happened 2 weeks ago).
~~Tito~~ said:
Well, no. My whole town is almost 3G, so I dont think its that and it would say HSPDA all the time even with out data transfers. I think the network had a hiccup yesterday. It only did the 3G icon thing when I would have been messing with the band selection(hasent happened lately it only happened 2 weeks ago).
Click to expand...
Click to collapse
You should not be on H all the time, even when no data is being transferred. My phone got stuck like that once. A soft reset fixed it.
-Jay
Well not connected, all the time it just says [H], is there something wrong with that? I thought that was 3G? When ever the [3G] symbol comes on the carrier display area not the connectivity area says AT&T 3G and when its normal it just says AT&T.

3G dropped.. not a reboot fix type drop, just won't come back drop..

Ok, So far I've been loving this phone, no hiccups, no reboots, no problems and loving the battery life.
I live in a 3G only area so I have the phone set to CDMA only all the time. Last night I was having a chat on Google Talk and my 3G dropped, I figured, meh, it's just gonna need a reboot or let it sit for a while to come back. Well it sure didn't.. that was 12 hours ago from posting this. I've tried every toggle known to man, reboots, etc.. Nothing will give me my 3G back. Can someone please help me to prevent from having to call Verizon and go through all the reboot your phone, return to factory settings crap. Then end up with a factory like-new phone when my phone isn't even a month old yet. Wifi is working fine here at work, but I need my 3G.
Mine is screwed today as well... If it takes a factory data reset, I'd just as soon do it on my own. Update to fix isn't due until November... Grrrrrrrrrrrrrrrr...
Anyone with any real solutions? All the reboots/battery pulls/airplane mode toggles have been performed.
Thanks!
GLiDE
If both of you are experiencing issues today it may be something as simple as a network issue.
Sent from my DROID BIONIC using Tapatalk
lrs421 said:
If both of you are experiencing issues today it may be something as simple as a network issue.
Sent from my DROID BIONIC using Tapatalk
Click to expand...
Click to collapse
I thought so, but other people with smartphones around here on verizon aren't experiencing any issues. So I've eliminated network issues as the problem here.
yeah i think must be a network issue
Yep, same here... I even have a guy in another department in the plant with a Bionic and his is working just fine while mine sits brainless. it's definitely not a network issue for mine. aCk!!!
A new SIM card later... DoH
I have been dropping data connections also and it takes awhile to come back on sometimes. Usually if swith from 3g to 4g and such it comes back but I am getting frustrated with it. Other than that I love it.
Yeah, I'm really getting sick of the dropped 3G too, I can't figure out a pattern to it either, just drops out of nowhere sometimes.
I am having the exact same issues......I have power cycled, done battery pull, etc. Does not seem to be a network issue as 3G can be working fine one minute, not working the next, then go back to working again 5 minutes later. The duration almost seems random in nature. Very frustrating. Other than that I love the phone.
Same as pretty much everyone else. Really intermittent data connection problems. Have gone through 3 handsets so far.
Sent from my DROID BIONIC using Tapatalk
Isn't there a number that can be called that updates your phones tower info?
Just found it. Try dialing *228. Not sure if it does anything or not but I have been dropping 3g too. So far my signal is much stronger but time will tell.
I'm having the same problem, but only at work. The signal fluctuates almost constantly from 4g to 3g with 4bars, to no data connection. Outside I get a stable 4g connection. My T-Mobile phone had a stable but weak signal here.
diaco1974 said:
Isn't there a number that can be called that updates your phones tower info?
Just found it. Try dialing *228. Not sure if it does anything or not but I have been dropping 3g too. So far my signal is much stronger but time will tell.
Click to expand...
Click to collapse
I thought *228 doesn't work on LTE phones? Mine won't even make the call when I try it.
esbox said:
I'm having the same problem, but only at work. The signal fluctuates almost constantly from 4g to 3g with 4bars, to no data connection. Outside I get a stable 4g connection. My T-Mobile phone had a stable but weak signal here.
I thought *228 doesn't work on LTE phones? Mine won't even make the call when I try it.
Click to expand...
Click to collapse
It doesn't look like its dialing out. However, I am getting a message that my verizion sim card has been updated. So far I have not lost service in places where I would frequently lose 3g. Could be a placebo effect though.
Alright guys here I go I should of posted this on a topic thread I started couple of weeks ago but whatever here it goes and i hope it helps... So I went through 2 hard resets and one new SIM and so far this is he only thing the worked. Called big red and got a level 2? Tech support and since then have had no problems going on couple weeks now... Didn't see anyone mention this in previous posts. go into settings> Battery and data management > make sure you have "background data" and "data enabled" both checked. Hope this helps has for me and i hope I'm not repeating this info
Sent from my Xoom using XDA App
Did the hard resets and sim change do anything? I have looked at my data settings and both items you mentioned are enabled on my phone.
Well yes on the hard resets and questionable on Sim card but data was still lost Week.later again and this new trick has been working since I did the changes going on about 2 Weeks now
Sent from my DROID BIONIC using XDA App
Mine dropped today, one week into using this phone. Could be a fluke, but here's what worked: toggled LTE back on (no 4g here), then rebooted. Viola! 3g immediately. I really hope this isn't a constant problem...
Sent from my DROID BIONIC using XDA App
Bionic 3g/4g is not working (DROP) "FIX"
After searching around a few days for solution n test many apk and many many methods... Finally found the fix.
Just download "BionicTCP" from market (Play Store) (REQUIRES ROOT), and click on "Large TCP Buffers". It makes my Bionic xt875 3G/4G NO DROP AT ALL.
*BionicTCP : https://play.google.com/store/apps/details?id=com.spirilis.bionictcp
or directly from : http://spirilis.net/junk/android/BionicTCP.apk
By: SPIRILIS

Question about 3G setting. Please Help!

I am in UK and using THREE at the moment.
However, i found out the signal in Verizon ROM is very weak (about 2 bars less
so, i have to flash the Chinese XT883 CDMA ROM, i am able to can the signal and
It works perfect
But the new problem came, i cant save my APN.
Even i used MarketEnabler, i can save APN but there is still no 3G network.
So, can anyone help me to work it out please?
Thank you very much !!!
hi, where do you find the xt883 rom ? in english ? do you try to force the phone, in menu mobile network setting to stay in gsm/umts and the same thing in menu *#*#4636#*#* phone information ?
I'm from france and i've the same problem about the 3g signal is very less (1 or 2 bar, before with my milestone 1 i've about 4/5 bar).
Once you flash the rom, its chinese.
But you can change to English.
Here is the link for the rom " 115.com/file/clf4iza2# "
After you flsh it, you need to type *#*#2468#*#*
Then reboot you unlock the gsm\utms.
And i tried to force the network, still no 3G network
facrory reset and see
or
1. download "apn manager" from android market
2. open "apn manager" go to "insert apn"option
3. fill in your network apn information
4. klick the save button below
5. thank god when it works
or
the link for the chinese rom is dead, can you upload it ?
I tried the way you posted...
But sam problem..
the xt862 indication for the 3g signal is just wrong, 2bars means nearly full reception(download any signal strength app, it'll show you ).
You should have had a look at settings->about phone->status, there you can the see your signal strength in db, the values should be the same before/after your flash.
Do you know if the phone behaves better on 3g with chinese rom in case of switching to 2g if the 3g reception is low and power consumption in 3g?
DroidXY said:
the xt862 indication for the 3g signal is just wrong, 2bars means nearly full reception(download any signal strength app, it'll show you ).
You should have had a look at settings->about phone->status, there you can the see your signal strength in db, the values should be the same before/after your flash.
Do you know if the phone behaves better on 3g with chinese rom in case of switching to 2g if the 3g reception is low and power consumption in 3g?
Click to expand...
Click to collapse
But when i was using Verion ROM, once I lost my signal, it would not find it back.
Have to reboot the phone to search the signal.
And i can send sms sometime even with signal..
Now..everthing works fine in chinese ROM...except the 3G connection problem
Need help
I'm no idea about the issue. My 3g is unanstable, but come every time when lost the signal, switch 2g 3g.....and I download a strengh app that say the same thing about the level signal is very poor.
If you re upload the xt862 chinese rom, I can install it and see if there any issue.....
Try to put in "airplane on" and after 5 seconds "airplane off"
Inviato dal mio DROID3 usando Tapatalk
nikeusfr said:
I'm no idea about the issue. My 3g is unanstable, but come every time when lost the signal, switch 2g 3g.....and I download a strengh app that say the same thing about the level signal is very poor.
If you re upload the xt862 chinese rom, I can install it and see if there any issue.....
Click to expand...
Click to collapse
Try this
"htt p://w ww.gok uai.com/f/8SYAS27j324G38YT"
8339923 said:
And i tried to force the network, still no 3G network
Click to expand...
Click to collapse
Works for me, and look a lot of better (at least this is the initial sensation), the hot spot works too, but that rom has no google apps, so I have to manage to get them working.
The first attempt was unsuccessful (market FC) but maybe i did something wrong.
Update.
I managed to get the market working (the standard gapps werent working, i took the files from the bell XT860)
The rom is really nice:
Better dialer
Stk
Better sensitivity (i don't know if only visual or effective)
3g and H icons working correctly.
USB tethering works (it doesn't for me with verizon fw)
Most of the bloatware is uninstallable
Profile manager, call filter and other application preinstalled.
BTW looks like CDMA can't be disabled from the wireless menu
The link for download the rom doesn't work :-(
nikeusfr said:
The link for download the rom doesn't work :-(
Click to expand...
Click to collapse
http://www.multiupload.com/1BEXM5Q7RZ
You might be experiences better signal because when you don't have 3G, it reverts back to 2G.
If I disable 3G on my samsung jet i get more bars but no internet
DoubleYouPee said:
You might be experiences better signal because when you don't have 3G, it reverts back to 2G.
If I disable 3G on my samsung jet i get more bars but no internet
Click to expand...
Click to collapse
It's a bit hard to get 4+ Mbps in download in 2g...
Jokes aside, I use mobile phones as my only internet connection since 1998, in that timeframe i got some expertise about the matter.
Happy to see you can get such nice result..
i tried my friend's sim card last night which it is orange..
suprise me..the 3G network can be connnected automatically...
i think might be the problem of THREE?...
whatever, I found out in my phone system information,
It cant read my phone number...
is there any way to fix it?...
The Solutor said:
It's a bit hard to get 4+ Mbps in download in 2g...
Jokes aside, I use mobile phones as my only internet connection since 1998, in that timeframe i got some expertise about the matter.
Click to expand...
Click to collapse
I was talking to the OP
DoubleYouPee said:
I was talking to the OP
Click to expand...
Click to collapse
Ok, sorry for the misunderstanding.
---------- Post added at 01:38 PM ---------- Previous post was at 01:35 PM ----------
8339923 said:
Happy to see you can get such nice result..
i tried my friend's sim card last night which it is orange..
suprise me..the 3G network can be connnected automatically...
i think might be the problem of THREE?...
whatever, I found out in my phone system information,
It cant read my phone number...
is there any way to fix it?...
Click to expand...
Click to collapse
My three italy sim works w/o any problem, but I remember that the N900 had problems with the three sims from UK and sweden, because the odd behavior of the stk, maybe you are facing a similar problem.
The Solutor said:
Ok, sorry for the misunderstanding.
---------- Post added at 01:38 PM ---------- Previous post was at 01:35 PM ----------
My three italy sim works w/o any problem, but I remember that the N900 had problems with the three sims from UK and sweden, because the odd behavior of the stk, maybe you are facing a similar problem.
Click to expand...
Click to collapse
you mean there is no way to fix it?..
im thinking about maybe this is why i cant get access 3G

[Q] Shows LTE, only works for a few minutes.

My phone used to work great on LTE, but one day it showed the LTE icon, but I couldn't get it to work. If I toggle airplane mode, then wait for LTE to connect it will work for a few minutes, but then go back to showing the LTE icon but not transferring any data. The phone works fine on cdma only, but I want the strong LTE I used to have. I've been dealing with it for over a month, and other people on sprint with different phones have strong LTE that works fine. I have updated the radio, tried AOSP and sense roms, updated radios, removed and inserted the sim card, flashed an RUU back to completely stock, updated profile and PRL.
On sense roms, I would occasionally get the message "Unable to establish a wireless data connection. LTE: EMM-65535, EHRPD: 65535"
Very frustrating, as 3g speeds in my area are awful, and everyone around me can take advantage of the faster LTE signal. Anyone else having this problem? Is there a solution, or is it a hardware issue?
richyrocket said:
My phone used to work great on LTE, but one day it showed the LTE icon, but I couldn't get it to work. If I toggle airplane mode, then wait for LTE to connect it will work for a few minutes, but then go back to showing the LTE icon but not transferring any data. The phone works fine on cdma only, but I want the strong LTE I used to have. I've been dealing with it for over a month, and other people on sprint with different phones have strong LTE that works fine. I have updated the radio, tried AOSP and sense roms, updated radios, removed and inserted the sim card, flashed an RUU back to completely stock, updated profile and PRL.
On sense roms, I would occasionally get the message "Unable to establish a wireless data connection. LTE: EMM-65535, EHRPD: 65535"
Very frustrating, as 3g speeds in my area are awful, and everyone around me can take advantage of the faster LTE signal. Anyone else having this problem? Is there a solution, or is it a hardware issue?
Click to expand...
Click to collapse
Do you expericne this everywhere, or just in certain places? Are you "side by side" (i.e. in the same area) with your colleagues who have Sprint when they get LTE and you don't?
After nearly a year of strong LTE at our house, we rarely get LTE now and mostly 3G. This started about three months ago. When it first started, I only had an EVO 4G LTE, but we have also since gotten a One, and both phones behave the same. We live within 500 yards on the west side of the tower, according to SignalCheckPro. In fact, I can go outside and see the tower. When we do get LTE, SCP will sometimes indicate that the phone is connected to a tower futher away. If the phones have been inactive for awhile, they will initially show 4G, but quickly switch to 3G if we try any type network access (i.e. web, email, etc). If we go to the east side of that tower, we get strong LTE and 5-10 Mbps transfer speeds on both phones.
I reported this to Sprint a couple of months ago, and got a response that they were doing another phase of upgrades on that particular tower. I reported it again a couple of weeks ago, but got no response. There is a major retail business street on the east side of the tower, so Sprint may have re-focused the signal on the business corridor. I have also noted a couple of other towers in other areas of the city where I work that have this same highly directional behavior, and unfortnately, the places where I have to be are on the wrong side of the towers.
So, you could very well have a phone hardware issue, but it could also be Sprint. If you check other fourms, you will find similar reports of areas losing LTE after having it for some time. Which is why I asked if you can get LTE in some places, and not others. You might consider getting SignalCheckPro to see where you are in relation to the towers. IMO, Sprint's LTE network seems to be messed up in many places.
jbhtexas said:
Do you expericne this everywhere, or just in certain places? Are you "side by side" (i.e. in the same area) with your colleagues who have Sprint when they get LTE and you don't?
After nearly a year of strong LTE at our house, we rarely get LTE now and mostly 3G. This started about three months ago. When it first started, I only had an EVO 4G LTE, but we have also since gotten a One, and both phones behave the same. We live within 500 yards on the west side of the tower, according to SignalCheckPro. In fact, I can go outside and see the tower. When we do get LTE, SCP will sometimes indicate that the phone is connected to a tower futher away. If the phones have been inactive for awhile, they will initially show 4G, but quickly switch to 3G if we try any type network access (i.e. web, email, etc). If we go to the east side of that tower, we get strong LTE and 5-10 Mbps transfer speeds on both phones.
I reported this to Sprint a couple of months ago, and got a response that they were doing another phase of upgrades on that particular tower. I reported it again a couple of weeks ago, but got no response. There is a major retail business street on the east side of the tower, so Sprint may have re-focused the signal on the business corridor. I have also noted a couple of other towers in other areas of the city where I work that have this same highly directional behavior, and unfortnately, the places where I have to be are on the wrong side of the towers.
So, you could very well have a phone hardware issue, but it could also be Sprint. If you check other fourms, you will find similar reports of areas losing LTE after having it for some time. Which is why I asked if you can get LTE in some places, and not others. You might consider getting SignalCheckPro to see where you are in relation to the towers. IMO, Sprint's LTE network seems to be messed up in many places.
Click to expand...
Click to collapse
Yes, most my friends have sprint Iphone 5c's and a few android LTE Phones and live in my area. they all have strong LTE. I'm pretty sure it is a sim card/hardware issue because my phone has been completely stock and unrooted for about 2 weeks now, and the LTE Only worked for the first day. Unfortunately I got the phone on the day it was launched, so my warranty is gone. Unless there is some trick to get it to stay connected. :crying:
richyrocket said:
Yes, most my friends have sprint Iphone 5c's and a few android LTE Phones and live in my area. they all have strong LTE. I'm pretty sure it is a sim card/hardware issue because my phone has been completely stock and unrooted for about 2 weeks now, and the LTE Only worked for the first day. Unfortunately I got the phone on the day it was launched, so my warranty is gone. Unless there is some trick to get it to stay connected. :crying:
Click to expand...
Click to collapse
have you tried updating your profile and prl,
Aldo101t said:
have you tried updating your profile and prl,
Click to expand...
Click to collapse
Yes I tried updating those, and updating the radios. Just wondering, when it was new it would always say the sim card was removed when it really wasn't. Is it possible that it has a faulty sim card? I'm pretty sure the sim card is only used for LTE.
richyrocket said:
Yes I tried updating those, and updating the radios. Just wondering, when it was new it would always say the sim card was removed when it really wasn't. Is it possible that it has a faulty sim card? I'm pretty sure the sim card is only used for LTE.
Click to expand...
Click to collapse
Yeah. Some have removed the .cardcand clean it and put back in. Solved the problem??
Sent from my HTCONE using Tapatalk
Also: you might try ##72786# in dialer and reseting your network to default factory settings.
---------- Post added at 06:31 PM ---------- Previous post was at 06:24 PM ----------
Aldo101t said:
Yeah. Some have removed the .cardcand clean it and put back in. Solved the problem??
Sent from my HTCONE using Tapatalk
Also: you might try ##72786# in dialer and reseting your network to default factory settings.
Click to expand...
Click to collapse
if none of that works i'd see about getting the sim replaced
Aldo101t said:
Yeah. Some have removed the .cardcand clean it and put back in. Solved the problem??
Sent from my HTCONE using Tapatalk
Also: you might try ##72786# in dialer and reseting your network to default factory settings.
---------- Post added at 06:31 PM ---------- Previous post was at 06:24 PM ----------
if none of that works i'd see about getting the sim replaced
Click to expand...
Click to collapse
I just reset the network to factory settings, I'll try and see if it stays connected tomorrow when I go back into town where it's strong. The sim card has been removed and seems to be clean. I can't be the only one having this problem, can I?
richyrocket said:
I just reset the network to factory settings, I'll try and see if it stays connected tomorrow when I go back into town where it's strong. The sim card has been removed and seems to be clean. I can't be the only one having this problem, can I?
Click to expand...
Click to collapse
yeah there where others that had the problem too.

T-Mobile Nexus 6 only gets LTE when forced to LTE only

Hey everyone,
I'm bashing my head over this since I just dropped $700 on a phone that won't do what my old Note 3 would do so easily. I'm on T-Mobile and in the SAME location as my old Note 3, my Nexus 6 refuses to get LTE unless I force it to LTE only. Issue there is that I then don't get phone calls. When I force LTE on it will get about 3-4 bars of LTE and speed test at 25+mbps. If I leave it default, I've never seen it go on LTE but one time. It constantly switches between HSPAP and 3G... it never stops this...
See attachments for screenshots. All images were taken with the device in the same physical location. I have LTE service here. My old Note 3 had LTE no issues.
Android 5.0.1 stock. Phone is 1 day old...
well, your hspa and 3G must be a much better signal, as thats why it would choose H/3G over lte. lte/gsm would be what you need to use to get lte and phone calls.
simms22 said:
well, your hspa and 3G must be a much better signal, as thats why it would choose H/3G over lte. lte/gsm would be what you need to use to get lte and phone calls.
Click to expand...
Click to collapse
But my Note 3 had about the same signal strength and it ALWAYS choose LTE over HSPA / 3G.
Also after reboot it grabs LTE. Once I get a call, it drops to HSPAP and 3G. Refuses to go back to LTE.
TopHATTwaffle said:
But my Note 3 had about the same signal strength and it ALWAYS choose LTE over HSPA / 3G.
Also after reboot it grabs LTE. Once I get a call, it drops to HSPAP and 3G. Refuses to go back to LTE.
Click to expand...
Click to collapse
that's normal behavior, to switch from lte to h or 3g, when you get a call. then it should switch back. unless you have data moving in/out, then it should wait until no data is moving, then go back to lte. do you have data moving in or out at that point? mine usually takes seconds to switch back, unless im using data.
New sim card. Fixed it up.
EDIT: Nope...
It could have also been tower issues. I was out Tuesday and for about half my trip route phone will not go into LTE unless forced.
Sent from my Nexus 6 using XDA Free mobile app
So apparently it'll boot to LTE and hold it fine. Once a call comes in, and it drops LTE for the voice call it won't hop back onto LTE.
Don't be fooled by TW signal reporting. Samsung phones will display 4g LTE even if they're on hspa or hspa +. It drops to 4g only when the signal switches to GPRS or Edge
laureanop said:
Don't be fooled by TW signal reporting. Samsung phones will display 4g LTE even if they're on hspa or hspa +. It drops to 4g only when the signal switches to GPRS or Edge
Click to expand...
Click to collapse
But my speed test from 25mbps on LTE and 6mbps on HSPA+ is a missive speed difference. The indicator is correct when it says 3g / H
I'm not having the issues you are. I'm on a play store version but on Tmobile. I'd try clearing the cache if you haven't yet. Something is definitely wrong, either tower or the phone.
donatom3 said:
I'm not having the issues you are. I'm on a play store version but on Tmobile. I'd try clearing the cache if you haven't yet. Something is definitely wrong, either tower or the phone.
Click to expand...
Click to collapse
Clear cache on.... what?
TopHATTwaffle said:
Clear cache on.... what?
Click to expand...
Click to collapse
https://support.t-mobile.com/docs/DOC-17590
That page describes how to do it.
donatom3 said:
https://support.t-mobile.com/docs/DOC-17590
That page describes how to do it.
Click to expand...
Click to collapse
Thanks man, I appreciate it. Turns out some other people have having the same issues I am. Beginning to believe it's a Nexus 6 issue. There is Nexus 5 in my house with the SAME issue. Perhaps a lollipop issue?
Did your Note 3 have VoLTE enabled??
laureanop said:
Did your Note 3 have VoLTE enabled??
Click to expand...
Click to collapse
I don't recall. It was a SM-N900V (Verizon Note 3) that I was using on T-Mobile since I switched carriers.
If your note 3 had volte enabled then you phone was using LTE for phone calls. My best guess is that you're in a spotty H area and that's why you're seeing that on both the 6 and the 5. Check with somebody with a newer Samsung phone if calls are being routed through LTE
laureanop said:
If your note 3 had volte enabled then you phone was using LTE for phone calls. My best guess is that you're in a spotty H area and that's why you're seeing that on both the 6 and the 5. Check with somebody with a newer Samsung phone if calls are being routed through LTE
Click to expand...
Click to collapse
I do understand that. My main question / concern is why won't it hop BACK onto LTE after it drops it from getting a call. It will hold LTE, and speed test 25mbps through it. Yet once I make a call and it drops to HSPA+ it won't go back onto LTE. Just sits there doing: H->3G->H->3G->H->3G->H->3G->......
I see. So you have to force LTE back on. It seems that lollipop/nexus or what have you are not handling the signal dynamics correctly.
---------- Post added at 09:12 PM ---------- Previous post was at 09:10 PM ----------
Now if you go out of that area, does the behavior continue?
---------- Post added at 09:29 PM ---------- Previous post was at 09:12 PM ----------
Oh I forgot . My point before is that maybe the Samsung never dropped to H cause it didn't have to . I'm basically trying to figure out if it's a tower/signal issue or a phone/software issue.
tmobile doesnt have volte, yet. so it eirher dropped to H/3G or had a 2nd radio.
simms22 said:
tmobile doesnt have volte, yet. so it eirher dropped to H/3G or had a 2nd radio.
Click to expand...
Click to collapse
It does at least on the S5 and Note 4 cause I used it on both in the LA area
---------- Post added at 09:38 PM ---------- Previous post was at 09:37 PM ----------
On a side note I had to switch back to regular network for calls cause there was quite a bit of static on LTE

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