Set Up Problem - Nexus 6 Q&A, Help & Troubleshooting

I have sold my Nexus 6 & now it's new owner cannot set it up because it's asking for my email all the time.
How can we fix this so he can set it up for himself?
Any much appreciated.
Ta

This is a new security feature in Android. You have two options.
1 - buyer sends it back so you can remove your account (which you should have done prior to factory resetting and sending the phone).
2 - You give the buyer your password so the buyer can do it. If you go down this route and figure that you first want to change your password to something temporary, the buyer need to wait 72 hours from changing the password before being able to log on to the phone and remove the account.

Didgeridoohan said:
This is a new security feature in Android. You have two options.
1 - buyer sends it back so you can remove your account (which you should have done prior to factory resetting and sending the phone).
2 - You give the buyer your password so the buyer can do it. If you go down this route and figure that you first want to change your password to something temporary, the buyer need to wait 72 hours from changing the password before being able to log on to the phone and remove the account.
Click to expand...
Click to collapse
Thanks.
I did a full rest, In fact i flashed a stock rom & then reset everything. I thought was all that was needed. I have no idea about this security feature.
What a farce.

@home said:
Thanks.
I did a full rest, In fact i flashed a stock rom & then reset everything. I thought was all that was needed. I have no idea about this security feature.
What a farce.
Click to expand...
Click to collapse
would have expected a full flash of the factory image to bypass this.

rootSU said:
would have expected a full flash of the factory image to bypass this.
Click to expand...
Click to collapse
Exactly what I thought. That's why I did one before I sold it on.

rootSU said:
would have expected a full flash of the factory image to bypass this.
Click to expand...
Click to collapse
Apparently Google is trying to make it impossible for anyone to activate a stolen phone. It appears that with 5.1 on our Nexus 6 that one has to either disable all security options or remove the user account before factory reset or flashing a new image (prior to resale).
The unfortunate thing (again) is that Google has not well publicized this, so users are finding out by trial and error.

cam30era said:
Apparently Google is trying to make it impossible for anyone to activate a stolen phone. It appears that with 5.1 on our Nexus 6 that one has to either disable all security options or remove the user account before factory reset or flashing a new image (prior to resale).
The unfortunate thing (again) is that Google has not well publicized this, so users are finding out by trial and error.
Click to expand...
Click to collapse
Yes I guess that, but you would expect a normal phone has a locked bootloader which you couldn't unlock anyway, so it kind of seems like a pointless thing.

rootSU said:
Yes I guess that, but you would expect a normal phone has a locked bootloader which you couldn't unlock anyway, so it kind of seems like a pointless thing.
Click to expand...
Click to collapse
I think we can agree that Google has implemented several pointless security measures on 5.1. Just like the bootloader relock debacle.

cam30era said:
I think we can agree that Google has implemented several pointless security measures on 5.1. Just like the bootloader relock debacle.
Click to expand...
Click to collapse
I think the intentions were good but the publication of the changes were not.

Related

[Q] Lost Nexus. Few Security Questions.

Hello
My Nexus 6 was stolen.
The phone was NOT rooted, bootloader was NOT unlocked and the screen was locked by the symbol. Android Device Manager can't connect to this phone since a few days and from that moment I don't have of course any location information.
Is it very difficult to change IMEI of this phone?
Could you flash new system without knowing security symbol?
If somebody guessed my symbol and wipe/flash my phone, is there a way for him to bypass login to my google account and just login to his? (I'm talking about this new security feature bringed with lolipop)
4rch0n said:
Hello
My Nexus 6 was stolen.
The phone was NOT rooted, bootloader was NOT unlocked and the screen was locked by the symbol. Android Device Manager can't connect to this phone since a few days and from that moment I don't have of course any location information.
Is it very difficult to change IMEI of this phone?
Could you flash new system without knowing security symbol?
If somebody guessed my symbol and wipe/flash my phone, is there a way for him to bypass login to my google account? (I'm talking about this new security feature bringed with lolipop)
Click to expand...
Click to collapse
If you were on 5.1 or above, your phone is totally secure. Unless the thief knew your screen lock, your Google password, you are safe. To even prevent further, I recommend changing your Google account password.
Evolution_Tech said:
If you were on 5.1 or above, your phone is totally secure. Unless the thief knew your screen lock, your Google password, you are safe. To even prevent further, I recommend changing your Google account password.
Click to expand...
Click to collapse
I changed my google password, but screen lock wasn't very complicated... so I'm a bit affraid.
I hope the police will find it by IMEI localisation or thief will give up and return it somehow... But tbh more likely is that he will just throw it away.

Help! Locked out of my phone!

Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Seven Winds said:
Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Click to expand...
Click to collapse
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
I understand what you mean. But If I was a shoplifter I probably would not need to recover my data or photos. Ill just directly do factory reset.
Samsung here In china is useless. Any way I did already factory reset, Now have differen't problems.
Im very pissed at Samsung that has this insane bug that can just make the phone useless, i've used it with no problems for a week or so, all of the sudden, just lock my out , and Fuking China doesn't have google to help me recover..
Seven Winds said:
It immediately going to the PIN screen, which I don't think I have.
Click to expand...
Click to collapse
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Can't you just reset your google account pw on your pc, then unlock your phone with your google account?
After I got out of a long hot bath, i tried to unlock with my thumb print numerous times unsuccessfully, had to unlock by backup pin, which I had forgotten...thought i was outta luck, but luckily I was able to unlock via my google acct.
Honestly though...i tend to agree with Ambervals6...that's what shoplifters say lol
9BlackN*Black6 said:
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Click to expand...
Click to collapse
Actually I don't remember that I had the option to set the PIN. But I always do the same one. Now using MX4 Pro, and it works great, Probably my unit had a huge bug that waited to be exploited..
About google, I've explained, If I was not in China I could have unlocked, but my astrill VPN was not running, and I didn't setup samsung account which apperantly was stupid.
I've already bought the "package disabler" from playstore and disabled all the bloat including this..
Any way, i've got very unlucky, today will bring it to samsung service center.
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
george241312 said:
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
Click to expand...
Click to collapse
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Seven Winds said:
China doesn't have google to help me recover..
Click to expand...
Click to collapse
Many international hotels have internet access which bypasses the Great Firewall. If you were to go there you wouldn't need a VPN....
Unable to access Note 5
Similar issue; unable to access my Note 5 with biometrics, password or Google account (even after resetting Google password). Absolutely ridiculous! I do, on some attempts, see a message that pops up stating, "bootstrap failed" but unsure if that's related to the issue.
I need help to access my phone asap WITHOUT resetting it!!!
Seven Winds said:
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Click to expand...
Click to collapse
To install a custom recovery, the phone doesn't need to be rooted.
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
Lol
You can still fix your device with this issue.

S10 Trade In Program - Samsung claims I did not reset the device. Advice? Help!

I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
vonDubenshire said:
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
Click to expand...
Click to collapse
I guess you didn't remove your accounts before resetting your phone. So, most probably, the setup process will ask for previous account credentials.
Samsung should be able to bypass this protection if they want. Or you can see with them the possibility to send them your account credentials to help them unlock the phone. If they refuse then they have bad intentions...
I can only imagine it is the FRP as this would require the setup to ask for the security details you had on the device prior to reseting the device and then the Google email address attached to the account, however this would only happen after a master reset so not sure if this is the reason, however when I tried to sell a S9 to a recycle site in the UK and I made this mistake they sent it back as I was not able to remotely do this.
vonDubenshire said:
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
Click to expand...
Click to collapse
Did you do your factory reset through settings menu? I sent in my galaxy s8 back to them for the trade in program Monday and it was running One UI beta 3 so I flashed it through ODIN using the latest Sprint firmware and CSC file to wipe everything back to complete stock. When I did the initial factory reset before flashing in odin I went though Settings > General management > Reset > Factory data reset. It asked me for my google password before it would reset the device. I did the ODIN flash to make sure everything was gone and it was on the correct latest Sprint firmware. I was afraid being on the BETA they may reject it. Now you've got me worried because I didn't try and set the device up again to see if it asked for my google password. I'm 99% sure when doing a factory reset through settings and entering in my credentials FRP is no longer active. Does anyone know if a clean ODIN flash using the CSC (not Home CSC) will remove any and all settings such as FRP?
googy_anas said:
I guess you didn't remove your accounts before resetting your phone. So, most probably, the setup process will ask for previous account credentials.
Samsung should be able to bypass this protection if they want. Or you can see with them the possibility to send them your account credentials to help them unlock the phone. If they refuse then they have bad intentions...
Click to expand...
Click to collapse
I am a little confused as I removed my SIM and SD Card and then did a factory reset and it went back to the first set up screen. So, you are saying if we did not remove our Google account or work email prior to factory reset they could refuse the trade in??
Sent from my SM-G973U1 using Tapatalk
maddie01 said:
I am a little confused as I removed my SIM and SD Card and then did a factory reset and it went back to the first set up screen. So, you are saying if we did not remove our Google account or work email prior to factory reset they could refuse the trade in??
Click to expand...
Click to collapse
Yes. FRP (Factory Reset Protection) is designed to deter theft by requiring any Google account (not sure about Samsung account) that was active on the phone at the time of factory reset be logged into prior to using any other account after the factory reset. You can disable FRP by just going into Settings -> Accounts and removing your Google account prior to a factory reset.
Outbreak444 said:
Yes. FRP (Factory Reset Protection) is designed to deter theft by requiring any Google account (not sure about Samsung account) that was active on the phone at the time of factory reset be logged into prior to using any other account after the factory reset. You can disable FRP by just going into Settings -> Accounts and removing your Google account prior to a factory reset.
Click to expand...
Click to collapse
Maybe so, but I've traded two phones with no problems and all I've ever done is a factory reset from the settings. Both times I did reboot to see if it went to the default setup screen, but that's all I've done.
Same here, did a factory reset only. It was approved even with unlocked bootloader and twrp...
galaxys said:
Same here, did a factory reset only. It was approved even with unlocked bootloader and twrp...
Click to expand...
Click to collapse
Well, I appreciate everyone chiming in...I hope ultimately they approve the trade or get you phone back to you so you can sell it to recoup your money...
I checked to be sure and it seems my trade in was excepted as they only charged my Amex the discounted amount and they received my trade in on the 28th of March and i did not do anything but a Factory Reset... same thing when i traded in my S8 for the S9...
Maybe Sammy saw something questionable on the unit and used this as an excuse to deny the trade? It could be possible that this deleting of the prior accounts is in the fine print somewhere and they use when needed?
Best of luck...
Sent from my iPad using Tapatalk
I think you're at Samsung's mercy in these situations. You can complain to them until you're blue in the face, but in the end it's at their discretion.
Yeah, there was nothing wrong with my phone so I am going to complain pretty hard. I have hit up the Samsung Mobile USA and Samsung Support USA on Twitter before and retweet them enough that I hope to make a fuss that I can get taken care of.
vonDubenshire said:
Yeah, there was nothing wrong with my phone so I am going to complain pretty hard. I have hit up the Samsung Mobile USA and Samsung Support USA on Twitter before and retweet them enough that I hope to make a fuss that I can get taken care of.
Click to expand...
Click to collapse
Good luck. What's so bad is that Samsung isn't even the one's inspecting the phones. They should have some process that makes Samsung themselves look at a phone after Ingram Micro rejects it.

Samsung Note 9 (SM-N9600) not accepting unlock pattern

Hi,
Is there currently any way to disable the unlock pattern on a SM-N9600?
I have been using the same pattern every since i got this phone, and used the same pattern on the phones before it. I woke up yesterday morning to the phone telling me i need to input the unlock pattern like it does every morning, but it wouldn't accept the pattern that i know is correct. I know all the passwords for the google accounts and samsung account that is on the phone, and my fingerprint is also on it. Is there any way to use any of the above to unlock the phone?
I also tried using find my mobile, but it's saying remote unlock is disabled on the phone. USB debuging is also not enabled on the phone as far as i know.
I contacted Samsung customer service but got no real help, they couldn't even answer how many attempts I have to try the pattern and if numerus failures would eventually wipe the phone.
Any help at all is appreciated.
You should be able to unlock your Samsung device in Find My Mobile, then you can go into the Settings > Security and reset your security preferences.
iceepyon said:
You should be able to unlock your Samsung device in Find My Mobile, then you can go into the Settings > Security and reset your security preferences.
Click to expand...
Click to collapse
Thanks for the reply, but Find My Mobile doesn't work. It is able to locate the device, but it says Remote unlocking is disabled.
sahyf3r said:
Thanks for the reply, but Find My Mobile doesn't work. It is able to locate the device, but it says Remote unlocking is disabled.
Click to expand...
Click to collapse
What about the Google one?
Best bet in the future is to keep the phone glued to you (not hard to do) and avoid passwords/ lockouts.
More times than not the only people they lock out is you. Hardware failures many times lead to complete lockouts. Hardware failures happen unpredictably... been there, done that
No password, no problems; don't get too clever for your own good.
blackhawk said:
What about the Google one?
Best bet in the future is to keep the phone glued to you (not hard to do) and avoid passwords/ lockouts.
More times than not the only people they lock out is you. Hardware failures many times lead to complete lockouts. Hardware failures happen unpredictably... been there, done that
No password, no problems; don't get too clever for your own good.
Click to expand...
Click to collapse
The google one doesn't allow unlock anymore, only lock.
If i was getting clever with the pattern and that caused it, I wouldn't feel so bad, I'd know it's my fault, I'd tell myself i deserved it, but this is basically the only pattern i've use since my first android phone.
It seems my only hope is to pray for some kind of exploit that can bypass that pattern screen.
I had no idea hardware failures like that happened, I have neever heard of it before now.
Thanks though.
sahyf3r said:
The google one doesn't allow unlock anymore, only lock.
If i was getting clever with the pattern and that caused it, I wouldn't feel so bad, I'd know it's my fault, I'd tell myself i deserved it, but this is basically the only pattern i've use since my first android phone.
It seems my only hope is to pray for some kind of exploit that can bypass that pattern screen.
I had no idea hardware failures like that happened, I have neever heard of it before now.
Thanks though.
Click to expand...
Click to collapse
Yeah it never accord to me either until a laptop bios got corrupted and completely locked the machine down permanently. Fun times.
This is another reason why I always have/use an SD card as a data drive on phones.
Unlike the laptop you can't easily access the internal memory of a locked phone.

Sansung A71 unlock pin and Google account problem

I found a SAMSUNG A71 after wipedate/factory reset the phone still asking the pin unlock or Google account ,its any solution to can use this phone again?
bombo450 said:
I found a SAMSUNG A71 after wipedate/factory reset the phone still asking the pin unlock or Google account ,its any solution to can use this phone again?
Click to expand...
Click to collapse
You "found" a Samsung A71 that isn't yours? Lol yeah you just triggered it's Factory Reset Protection, you won't be able to use it without knowing the original PIN or Google account.
no method to use the phone again?
No, it can only be unlocked by the original owner
Its need to be some method to hack this protection ,with program or ??
There isn't. And even if there was, such programs are forbidden to be discussed in XDA.
A fix the problem and now the phone is unlocked without problem
bombo450 said:
A fix the problem and now the phone is unlocked without problem
Click to expand...
Click to collapse
Yeah, sadly there are ways to go around FRP.
Usually it involves opening the keyboard settings and triggering webview from the 3rd party licensing disclaimer ... then a somewhat longer trip depending on the OS that finally brings you to the main Settings app where you can remove other Google account and do whatever.
FRP in Android is kinda a flop, in the end the only thing that it manages to protect is your account.
Some of these FRP and Webview security holes have been fixed by Google with A9 and A10, but many still remain in OEM custom android OSs.
I myself had to do this in many occasions for old folk that don't remember their passwords/pins (password recovery not an option) and want to give the phone to someone else. Never did it for a "found" phone tough.
ban.codrut said:
Yeah, sadly there are ways to go around FRP.
Usually it involves opening the keyboard settings and triggering webview from the 3rd party licensing disclaimer ... then a somewhat longer trip depending on the OS that finally brings you to the main Settings app where you can remove other Google account and do whatever.
FRP in Android is kinda a flop, in the end the only thing that it manages to protect is your account.
Some of these FRP and Webview security holes have been fixed by Google with A9 and A10, but many still remain in OEM custom android OSs.
I myself had to do this in many occasions for old folk that don't remember their passwords/pins (password recovery not an option) and want to give the phone to someone else. Never did it for a "found" phone tough.
Click to expand...
Click to collapse
Was difficult to break through my girlfriend for got her pincode and made it worse for got her Google account password now it's lock.any hints or break to get started or unlock even better thanks

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