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For anyone having the infamous left side screen lift issue. This includes being able to physically see the glass protruding the silver bezel, screen sponginess, and being able to hear the screen stick/unstick from the adhesive.
After reading this thread http://forum.xda-developers.com/showthread.php?t=1800418 it is apparent the screws are a hair too long. When tightened all the way, they actually can press the screen glass out.
The easiest thing for anyone to try is to just LOOSEN the screws just 1/4 turn. You are loosening the screws so very little, that they will stay snug as far as holding what they are supposed to, but they will no longer push out on the screen glass. I didn't even bother with finding a screw driver, and just used my pocket knife. My screen was raised in the very middle of the left side, so I only loosened the 2 screws directly under the seperation. I suppose this will not work for everyone, but it's so simple and only took me less than 2 mins, you might as well give it a shot. Good luck!
Great thanks
Sent from my Nexus 7 using Tapatalk 2
If you're going to loosen screws you probably want to Loctite them.
http://forum.xda-developers.com/showpost.php?p=29457665&postcount=41
eh hem...what gave you this idea? jk
Just don't overdo it and you'll be fine. No need for loctite, it's only a small turn and the screws are still plenty secure.
---------- Post added at 12:29 AM ---------- Previous post was at 12:28 AM ----------
Loosening the screws in some areas will also help with backlight bleed. If you notice a spot near a screw that is really bright, it's most likely a little too tight.
I found this out by testing different "tightness" adjustments. When I went too far, I noticed back light bleed starting to show, loosen it up a bit and it went away.
This actually worked! So far, anyway. We'll see if it's a permanent fix, but it looks promising.
ferris2375 said:
http://forum.xda-developers.com/showpost.php?p=29457665&postcount=41
eh hem...what gave you this idea? jk
Just don't overdo it and you'll be fine. No need for loctite, it's only a small turn and the screws are still plenty secure.
---------- Post added at 12:29 AM ---------- Previous post was at 12:28 AM ----------
Loosening the screws in some areas will also help with backlight bleed. If you notice a spot near a screw that is really bright, it's most likely a little too tight.
I found this out by testing different "tightness" adjustments. When I went too far, I noticed back light bleed starting to show, loosen it up a bit and it went away.
Click to expand...
Click to collapse
Lol yeah I saw your posts. I mean, that's the same thing I thought of right away. The washers seemed to be a stiff foam, so they compress when screws are tightened. I figured I could loosen them but at the same time keep them snug.
But yeah man good stuff. Did it work for ya?
This.
The washer idea is smart, but for me it caused a more annoying problem. The frame was too thick and pulled the silver trim piece away from the screen and caused a creaking noise at the slightest touch that was way worse than the screen lift.
I just loosened every screw and tightened them back with basically no torque after they stopped turning. All is good now, no creak from the trim and no screen lift, though it's basically flush on he left side
Sent from my Nexus 7
jweitzel24 said:
This.
The washer idea is smart, but for me it caused a more annoying problem. The frame was too thick and pulled the silver trim piece away from the screen and caused a creaking noise at the slightest touch that was way worse than the screen lift.
I just loosened every screw and tightened them back with basically no torque after they stopped turning. All is good now, no creak from the trim and no screen lift, though it's basically flush on he left side
Sent from my Nexus 7
Click to expand...
Click to collapse
Cool. So did you end up loosening the screws then? Meaning, when you re-tightened them, you didn't tighten them as tight as they were from the factory?
Very interesting... I thought the glass was supposed to be flush with the bezel, until I read your comment. After looking at it, the left side of my glass is also flush with the bezel, while the right side glass sits just a little lower.
That's no big deal to me though, as long as my screen is seated properly.
jaycustom said:
Cool. So did you end up loosening the screws then? Meaning, when you re-tightened them, you didn't tighten them as tight as they were from the factory?
Very interesting... I thought the glass was supposed to be flush with the bezel, until I read your comment. After looking at it, the left side of my glass is also flush with the bezel, while the right side glass sits just a little lower.
That's no big deal to me though, as long as my screen is seated properly.
Click to expand...
Click to collapse
Probably a little lighter than factory. Honestly, mine wasn't bad to begin with but like every other ocd person on here, I just couldn't resist opening it up and tightening the screws. At that point, the screen lift started getting worse and I moved on to the other half-dozen or so "fixes" when, it turns out, the screws being too tight was making everything way worse.
But yeah, its been a couple hours now and it still feels real solid. I've got a tpu case on order so regardless I'm done messing with it.
Sent from my Nexus 7 using xda app-developers app
jweitzel24 said:
Probably a little lighter than factory. Honestly, mine wasn't bad to begin with but like every other ocd person on here, I just couldn't resist opening it up and tightening the screws. At that point, the screen lift started getting worse and I moved on to the other half-dozen or so "fixes" when, it turns out, the screws being too tight was making everything way worse.
But yeah, its been a couple hours now and it still feels real solid. I've got a tpu case on order so regardless I'm done messing with it.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Cool beans. Luckily, like your N7, mine wasn't bad either.
Couldn't really tell it was lifted by looking at it, but it was the sponginess and that horrible stick/un-stick sound. This is the first fix I tried, and luckily it worked. Let me know how yours turns out, with or without the case..
I simply loosened all screws then tightened them up. Also, Part of a sponge bumper was tucked under a copper shield which I untucked.
Now when I push hard on the left part of the screen I don't get the tacky sound when i unpress it. Also, screen isn't as bulged. In fact you can't even tell anymore.
Neither was a real problem on my n7 but I prefer to make it perfect. This solved everything.
MikeMurphy said:
I simply loosened all screws then tightened them up. Also, Part of a sponge bumper was tucked under a copper shield which I untucked.
Now when I push hard on the left part of the screen I don't get the tacky sound when i unpress it. Also, screen isn't as bulged. In fact you can't even tell anymore.
Neither was a real problem on my n7 but I prefer to make it perfect. This solved everything.
Click to expand...
Click to collapse
Awesome. Mine wasn't bad either, so I just tried for something simple. It seems like the screws may be too long and pressing on the glass, so I thought to just back them off a hair. 2 minutes later the screen is perfect
jaycustom said:
Awesome. Mine wasn't bad either, so I just tried for something simple. It seems like the screws may be too long and pressing on the glass, so I thought to just back them off a hair. 2 minutes later the screen is perfect
Click to expand...
Click to collapse
If you take one of the screws out near the central left and shine a light straight down, you will notice that it is open on the other side as in the the screw can pass through. You will also see a portion of the LCD sticking out underneath those screw holes.
I think the LCD isn't suppose to stick out and get underneath the holes, because otherwise the screws won't hit anything and be tightened all the way. I think for some people without screen lift, the partially sticking out LCD might have been crushed and deformed with the screws or the LCD just isn't sticking out as much.
I've been screwing (pardon the pun) about with this some more today, what I have noticed with mine, is if I take the back off and remove all screws the screen sits perfect, put the screws back in, still seems perfect, clip the back on and the screen now sits above the frame on the left, wondering if mine is an issue with the back plate pushing something out of line.
This worked for a while for me but after it heated up the spongy noise returned. HOWEVER I did notice that loosening the screws did fix the touchscreen issue where it was unresponsive at times.
jaycustom said:
Lol yeah I saw your posts. I mean, that's the same thing I thought of right away. The washers seemed to be a stiff foam, so they compress when screws are tightened. I figured I could loosen them but at the same time keep them snug.
But yeah man good stuff. Did it work for ya?
Click to expand...
Click to collapse
Haha. I was just messing with ya. This is certainly better than adding a shim but I never had the problem. I just wanted to test this out and take my screws back a bit just in case. The other fix is not the way to go as it screws up the casing.
Still no issues though.
Sent from my Nexus 7 using Tapatalk 2
Summerfly said:
If you take one of the screws out near the central left and shine a light straight down, you will notice that it is open on the other side as in the the screw can pass through. You will also see a portion of the LCD sticking out underneath those screw holes.
I think the LCD isn't suppose to stick out and get underneath the holes, because otherwise the screws won't hit anything and be tightened all the way. I think for some people without screen lift, the partially sticking out LCD might have been crushed and deformed with the screws or the LCD just isn't sticking out as much.
Click to expand...
Click to collapse
Thanks for this.
I'm going to open it up again and consider using mini-washers, or something, just to ensure my now-tightened screws are not pressing on the LCD.
Genius. Popped the back off with a knife, loosened the screws down the left side of the screen a quarter of a turn, and now it's perfect - no more squeaking, no more raised screen. Took about 2 mins to do it.
Also, for those who want a decent cover, I bought a Belkin case from PC World yesterday (quite pricey at £30 but I like to try these things out before I buy them rather than just buy online). Even though it's designed for the 7" Samsung Galaxy Tab, it's a near-perfect fit for the Nexus 7. Speaker cut-out is in the wrong place but it doesn't affect the quality noticeably (besides, I hook mine up via Bluetooth to a Jawbone Jambox). Also got myself a sat nav mount and stuck it on the wall next to my bed, so my Nexus 7 is now a handy portable TV
I fixed mine without even getting inside. Just used a blowdryer and heat up the side while holding the screen down. Seemed to stay put and still is.
Simply awesome, completely fixed that annoying screen bulge on the left side!
Just to let everyone know what to potentially expect in the future, the front camera can come loose for some reason.
Bought on April 21st and noticed it on September 29th. Basically it looks like the camera or a shim dropped in front of the camera. The end result is attached. I didn't have another camera to show you what it looks like but you could tell it had a physical problem. Took it back to ATT for a warranty replacement.
I am a front pocket user but placed upside down, and the phone has always been protected with a case and tempered glass. Dropped 1 time on concrete from 3 feet. Been in the shower about 5 times with it. Downloaded a fishing game that required a lot of shaking. Not sure what caused it but it happened. Not a selfie kind of person so just discovered it today.
http://i1011.photobucket.com/albums/af240/tabascoz28/20140929_152302_zpsf24a4871.jpg
The image above is of a corner of the room. Baseball bat on the bottom and my shadow on the wall. The 1/3 of the top of the image is obscured by the shim or the camera drop.
I had the same problem had to go to att repair center to get a replacement. Very quick process. The person working there told me it's a very common issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Happened to me about 2 months ago. Got mine at Walmart so it was out of warranty and my other option was to send it to Samsung. I ended up very carefully lifting that side of the glass with a thin guitar pic and used a flat needed to move it back in place. Just like new.
Adhesive failure ??....and what model ??....the active or standard S5 ??
Good information OP...thank you for sharing. ...g
Standard for me, the originator. Nice to know that if we had to, we can go in and do it ourselves.
zingzongzang said:
Happened to me about 2 months ago. Got mine at Walmart so it was out of warranty and my other option was to send it to Samsung. I ended up very carefully lifting that side of the glass with a thin guitar pic and used a flat needed to move it back in place. Just like new.
Click to expand...
Click to collapse
Did you have to heat the glass up? Was it the camera that moved or some sort of shim? Did you put your own adhesive when you were in there?
Same problem here. I have the standard S5. Been thinking of going yo AT&T and getting a replacement.
tabascoz28 said:
Did you have to heat the glass up? Was it the camera that moved or some sort of shim? Did you put your own adhesive when you were in there?
Click to expand...
Click to collapse
nope i just was careful and used steady pressure. It was the gasket that surrounds the front facing camera. No I moved it back in place and used canned air to clean the dust if any and then pressed it back down. The glass is flush again and I haven't had a problem since. That being said it's probably not sealed anymore.
So i got a new phone last week, upgrading from an old S3 to the S6 Edge. I've never been one to put a screen protector on my phone, just a case as I'm pretty careful with them. I had my S3 for 3 years and it's scratchless, but a small section on my S6 edge has already been covered in scratches. It's only a small area on the right side of the flat portion of the screen. The sides of this area is uniform and "rounded" making it look like the coating failed or something, as the scratches don't fade out or anything. Like I said I'm pretty careful with my phone and I'm not sure how it happened, though I guess it could have been my fault. I didn't notice it until I saw it in bright direct light today, I use a Samsung inductive charge pad and when I took it off today it was notably hot, not sure if that affected it or not. Any thoughts?
Return it. This was something that was around when they were first released and mostly on the 32GB model. They shouldn't give you an issue exchanging.
Is anyone else's xz1 compact body bent or not straight?
I have had mind a couple of weeks and been super careful with it, so I don't think I bent it or something. I didn't notice until today when I set my phone down on a flat table as I was finicking with it when I noticed it rocked back and forth and wasn't perfectly flat to the table. It is particularly noticeable in the front side (I think part of this is due to the edges around the screen not being completely flush or evenly flat. The back does it much less, but I think that may because of the curved back on the back. After looking down the back side of the phone I realized it was clearly not straight and could see It curve.
Anyone with similar issues? Thanks!
The border around the camera lens is protuding a tiny bit from the back of the phone, to protect the lens from scratches.
The top and bottom edges of the phone are protruding to protect the screen from being scratched when placed face down.
Though it does not rock for me.
What sort of curve?
Mine doesn't rock when on its back, and I have a screen protector on the front which is slightly taller than the top and bottom metal caps, so it is also stable.
When I bought my phone in store, per procedure they had me inspect the phone for obvious damage or defects.
The first unit I got unfortunately had assembly issues with the top and bottom metal caps, there was a noticeable gap on both ends and they protruded unevenly. One end protruded to the front, and the other to the back.
At first they tried to play it off as non-issue, citing manufacturing tolerance, and refused to let me exchange a new one, but I insisted and eventually they agreed to give me another unit, which is the one I'm currently using.
Does your unit have similar unevenness with the metal caps? Maybe that's the cause of the instability. I do not perceive any curves on the body of my phone.
The border around the camera lens is protuding a tiny bit from the back of the phone, to protect the lens from scratches.
The top and bottom edges of the phone are protruding to protect the screen from being scratched when placed face down.
Though it does not rock for me.
Click to expand...
Click to collapse
I didn't think about the camera, good point, that may be some of the issue when it's on its back. The rocking when it's on its back is mild, so it may be the camera lens ring. However, I can look down the phone close with my naked eye and notice the bend pretty easily.
I do realize the front 'metal caps' protrude a little to protect the screen, but as mhaha says below, those edges are not necessarily uneven. The top metal cap sticks out further, in general, than the bottom. Individually, if I run my finger down the cap edges on the face of the phone I think I can feel where they get closer/further from the screen in places (it is very slight, so maybe that one is more in my head). I also didn't notice the uneven gap edge until you said that, I can't really physically feel that one so I think it's a little less of an issue. But, yes, on the left side of my screen it's super snug up against the side bezel and on the right I can see a very slight gap, in comparison.
My phone rocks bad on its face/front , diagonally from the cameras corner to the corner opposite.
I have actually requested my return (I ordered mine online) and will very likely be sending it back. I am not sure ill get a replacement either, for now just the return.
Thank you both very much!
mhaha said:
What sort of curve?
Mine doesn't rock when on its back, and I have a screen protector on the front which is slightly taller than the top and bottom metal caps, so it is also stable.
When I bought my phone in store, per procedure they had me inspect the phone for obvious damage or defects.
The first unit I got unfortunately had assembly issues with the top and bottom metal caps, there was a noticeable gap on both ends and they protruded unevenly. One end protruded to the front, and the other to the back.
At first they tried to play it off as non-issue, citing manufacturing tolerance, and refused to let me exchange a new one, but I insisted and eventually they agreed to give me another unit, which is the one I'm currently using.
Does your unit have similar unevenness with the metal caps? Maybe that's the cause of the instability. I do not perceive any curves on the body of my phone.
Click to expand...
Click to collapse
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
yyiimm said:
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
Click to expand...
Click to collapse
Yeah, my top metal cap isn't as in line as the bottom, now that I see that. Thanks very much! That would definitely contribute to a wobble on a flat surface.
But, there are still all the other issues I've noted, so I'm quite confident it's a number of issues contributing to it all.
Thanks!
yyiimm said:
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
Click to expand...
Click to collapse
1230m said:
Yeah, my top metal cap isn't as in line as the bottom, now that I see that. Thanks very much! That would definitely contribute to a wobble on a flat surface.
But, there are still all the other issues I've noted, so I'm quite confident it's a number of issues contributing to it all.
Thanks!
Click to expand...
Click to collapse
The photo isn't quite a good descriptor of the problem though.
The photo suggests that it's just the way the metal end-caps are installed is what's causing the rocking.
If you run the link through a translator, the author states that the metal caps are misaligned because the plastic/glass-fiber body itself is warped.
So you may want to look at getting the phone replaced.
I dropped my phone on the road 2nd day of use. The metal edge got scratched, but the phone survived. The only other issue I noticed was twisted body. Looking from the edge, the twisted edge was easy to notice, and surface wobble was also there. I held the edges of the phone and put some pressure in opposite direction (trying to twist it back), and now my phone seems straight/aligned).
Please don't try this at home and come complain to me if something goes wrong. Since I dropped my phone, I couldn't just return it and get it replaced. Also not sure if the drop twisted it, or just pressure in my jeans pocket. Also not sure if the twist will come back. For now, the phone is fine.
I just bought XZ1 (not XZ1C) in UK, and having similar issue.
I'm not sure if the "cap" in misplaced or the whole body is twisted, but when I put the device face down, it rocks
pbarrette said:
The photo isn't quite a good descriptor of the problem though.
The photo suggests that it's just the way the metal end-caps are installed is what's causing the rocking.
If you run the link through a translator, the author states that the metal caps are misaligned because the plastic/glass-fiber body itself is warped.
So you may want to look at getting the phone replaced.
Click to expand...
Click to collapse
Thanks for the further insight, I'm grateful! I will be returning the phone. I'm undecided on whether or not I would like to purchase another after. I kinda wanted to see how the future quality/reviews are more. Based on some with similar issues, I'm not sure ill be getting another, but I'll see I guess. Thanks again!
I dropped my phone on the road 2nd day of use. The metal edge got scratched, but the phone survived. The only other issue I noticed was twisted body. Looking from the edge, the twisted edge was easy to notice, and surface wobble was also there.
Click to expand...
Click to collapse
Thanks very much for your input! I appreciate it. The body twist and warp (these are better way to describe it, thanks, as the phone isn't so much curved/bent as it, or the single piece back/body specifically, is warped) is quite noticeable with the one I have too (looking at the edge like you said). However, I don't think I've dropped the phone (too hard at least and no visible scrathes, scrapes, etc.) I also keep a phone in a coat pocket, bag, or just take it out and set it down when I'm not out and about, so I don't think I would have caused the warp myself. Thanks again!
I need to vent, I'm so pissed off. Back in January I got a Whitestone Dome when they were on sale. I was happy with my plastic protector at the time, so I didn't install it right away. Fast forward to last night...
I watched a solid dozen Note8 install videos on YouTube, have been reading for months on reddit and xda all the other threads, and executed my installation perfectly according to the directions. I even taped off the earpiece just in case. Not to brag, but I'm usually really good with this sort of stuff. It ended in disaster due to the poor quality control of this product and its company.
I have read quite a few horror stories on social media about Whitestone's products, but I assumed if I was very careful I could do a successful install. WRONG. The supplied vial of glue was way too much, and after perfectly applying the glue and dropping the glass on top, capillary action pulled the glue nicely across the screen and I was very pleased. It looked beautiful. After waiting the full 15 seconds top and 15 seconds bottom, I removed my Note8 from the tray as instructed. To my horror, TONS of liquid excess glue was dripping down the sides. My S-Pen was DRIPPING with glue! There was glue everywhere, even in the bottom of the plastic jig. AND THE SCREEN WAS STILL LOOSE! After trying my best to clean up that huge mess, I followed the instructions to do the "secondary" cure. AFTER MULTIPLE MINUTES UNDER THE SUPPLIED UV LIGHT, THE GLUE IS STILL WET! My phone STINKS of this chemical, and every crevice of it is oozing this glue that will not cure under the UV light. I was meticulous about everything, there is nothing I did wrong. And besides WHY WON'T THE GLUE FULLY CURE UNDER UV!? I used the supplied USB cable, and a powerful Samsung USB wall charger so I know the light isn't "weak." I will admit that the screen has stopped moving around as of today, so something has sorta cured. But the edges are still wet, and leave an oily residue when touched, and look furry because there is so much tacky, sticky residue still oozing out.
What a horrible mess. It took me hours to clean everything up, and there is still glue in every tiny crevice of my Note8. I hope I got my S-Pen out and wiped off in time - it's still working, for now.
Always take your S-Pen out first!
ffolkes said:
I need to vent, I'm so pissed off. Back in January I got a Whitestone Dome when they were on sale. I was happy with my plastic protector at the time, so I didn't install it right away. Fast forward to last night...
I watched a solid dozen Note8 install videos on YouTube, have been reading for months on reddit and xda all the other threads, and executed my installation perfectly according to the directions. I even taped off the earpiece just in case. Not to brag, but I'm usually really good with this sort of stuff. It ended in disaster due to the poor quality control of this product and its company.
I have read quite a few horror stories on social media about Whitestone's products, but I assumed if I was very careful I could do a successful install. WRONG. The supplied vial of glue was way too much, and after perfectly applying the glue and dropping the glass on top, capillary action pulled the glue nicely across the screen and I was very pleased. It looked beautiful. After waiting the full 15 seconds top and 15 seconds bottom, I removed my Note8 from the tray as instructed. To my horror, TONS of liquid excess glue was dripping down the sides. My S-Pen was DRIPPING with glue! There was glue everywhere, even in the bottom of the plastic jig. AND THE SCREEN WAS STILL LOOSE! After trying my best to clean up that huge mess, I followed the instructions to do the "secondary" cure. AFTER MULTIPLE MINUTES UNDER THE SUPPLIED UV LIGHT, THE GLUE IS STILL WET! My phone STINKS of this chemical, and every crevice of it is oozing this glue that will not cure under the UV light. I was meticulous about everything, there is nothing I did wrong. And besides WHY WON'T THE GLUE FULLY CURE UNDER UV!? I used the supplied USB cable, and a powerful Samsung USB wall charger so I know the light isn't "weak." I will admit that the screen has stopped moving around as of today, so something has sorta cured. But the edges are still wet, and leave an oily residue when touched, and look furry because there is so much tacky, sticky residue still oozing out.
What a horrible mess. It took me hours to clean everything up, and there is still glue in every tiny crevice of my Note8. I hope I got my S-Pen out and wiped off in time - it's still working, for now.
Always take your S-Pen out first!
Click to expand...
Click to collapse
My s-pen was in the whole time too, nothing got in mine so not sure why it did with yours. You're right though, even with the tape/sponges the glue still goes everywhere. I cured it a little before moving it, and that did help keep the screen in place. Then I cured a little more afterwards and let it sit for a while... You can just carefully rinse/wash off the excess glue after. End result was good in my case, but the process can definitely be a messy experience.
sefrcoko said:
My s-pen was in the whole time too, nothing got in mine so not sure why it did with yours. You're right though, even with the tape/sponges the glue still goes everywhere. I cured it a little before moving it, and that did help keep the screen in place. Then I cured a little more afterwards and let it sit for a while... You can just carefully rinse/wash off the excess glue after. End result was good in my case, but the process can definitely be a messy experience.
Click to expand...
Click to collapse
I know I read you can wash it off somewhere else, but I thought it was oily. Is it really water soluble? I feel like bathing my phone is only going to make things worse right now haha.
ffolkes said:
I know I read you can wash it off somewhere else, but I thought it was oily. Is it really water soluble? I feel like bathing my phone is only going to make things worse right now haha.
Click to expand...
Click to collapse
It definitely feels oily, but I didn't end up having too much trouble getting it off in the end. I just ran the faucet and used my hand to wipe away what I could, rinsed hand, and repeated. Maybe a drop of hand soap at the worst, but I don't remember now. Never put the phone directly under water though...why tempt fate .Thankfully I don't have to do that more often lol
ffolkes said:
I need to vent, I'm so pissed off. Back in January I got a Whitestone Dome when they were on sale. I was happy with my plastic protector at the time, so I didn't install it right away. Fast forward to last night...
I watched a solid dozen Note8 install videos on YouTube, have been reading for months on reddit and xda all the other threads, and executed my installation perfectly according to the directions. I even taped off the earpiece just in case. Not to brag, but I'm usually really good with this sort of stuff. It ended in disaster due to the poor quality control of this product and its company.
I have read quite a few horror stories on social media about Whitestone's products, but I assumed if I was very careful I could do a successful install. WRONG. The supplied vial of glue was way too much, and after perfectly applying the glue and dropping the glass on top, capillary action pulled the glue nicely across the screen and I was very pleased. It looked beautiful. After waiting the full 15 seconds top and 15 seconds bottom, I removed my Note8 from the tray as instructed. To my horror, TONS of liquid excess glue was dripping down the sides. My S-Pen was DRIPPING with glue! There was glue everywhere, even in the bottom of the plastic jig. AND THE SCREEN WAS STILL LOOSE! After trying my best to clean up that huge mess, I followed the instructions to do the "secondary" cure. AFTER MULTIPLE MINUTES UNDER THE SUPPLIED UV LIGHT, THE GLUE IS STILL WET! My phone STINKS of this chemical, and every crevice of it is oozing this glue that will not cure under the UV light. I was meticulous about everything, there is nothing I did wrong. And besides WHY WON'T THE GLUE FULLY CURE UNDER UV!? I used the supplied USB cable, and a powerful Samsung USB wall charger so I know the light isn't "weak." I will admit that the screen has stopped moving around as of today, so something has sorta cured. But the edges are still wet, and leave an oily residue when touched, and look furry because there is so much tacky, sticky residue still oozing out.
What a horrible mess. It took me hours to clean everything up, and there is still glue in every tiny crevice of my Note8. I hope I got my S-Pen out and wiped off in time - it's still working, for now.
Always take your S-Pen out first!
Click to expand...
Click to collapse
What a nightmare. I fear using glue that might run down and block all my holes and crevices LOL.
Sent from my SM-N950U using Tapatalk
I had this issue when I was installing the Whitestone Dome on my S8+.
The sides and back of the phone were dripping with the greasy ass glue.
However, I've had no issues since with my Note 8.
I would like to add that when i was applying it to the S8+ I don't think the surface was entirely flat- the tip I saw was to use the glue vials and put them on the table to see if they'd roll; I did this until I had a perfectly level table.
I managed to install the protector flawlessly on my Note 8 without any issues.
I'm sure if you contact Whitestone they'll be able to provide you with another vial if you've used both.
Are you certain that the screen was dry before you applied it?
Definitely not trying to be contradictory
But for my Note 8 the install was easy, no mess, no problems...... Went just like instructions
S-Pen still works, and I must say the glass looks fantastic. Edges aren't great, but I vigorously rubbed the sides in one direction with a cloth. Over and over, until eventually the ragged glue on the edges sorta wiped away. I'm sure there will be problems down the road, but it's good for now at least. I also used some scraps of tape to try to remove the excess tacky glue that didn't wipe away. Just have to remember to use 1/3 less glue next time. Maybe remove the vial right after removing the second cap, rather than waiting for it to completely empty out.
ive replace my whitestone twice already. never any issue with the install. I wish the glass was stronger though. First crack was a legit saved my phone. someone bumped me on accident and screen down onto a bunch of pebbles. left junks missing from the protector but totally safe screen. last one was fell of my bed and chipped of the whole top edges and a nice crack across. but.... still saved the phone so i'm loyal
I hate to necro this thread considering its two years old but I just had the same painful experience on my Note 10+ 5G LOCA somehow managed to leak into my SPen slot. If you're thinking of buying this screen protector. Don't. You're better off with nothing.
Edit: After re-registering my fingerprints for the 3rd time it is working much faster and the SPen has seemed to loosen up after repeatedly taking it out and putting it back in and now appears to charge just fine.