I have a XT1053 with stock 4.4.4 and have been having this problem for the last few months.
Somehow, the touchless control is now stuck behind my PIN lock. I have encrypted my phone, so the PIN lock is required. I used to be able to do things like "OK Google Now, what's the weather?" and Google Now would open and show me the weather, or send text messages. Basically the usual use, but recently the touchless control screen doesn't show when I say "OK Google Now", just the PIN screen. I can tell that the voice recognition is happening because Google Now will read me part of the weather, but usually gets cut off as the device goes to sleep before it finishes.
I'm not prompted to say or enter my PIN, I can enter it and get into the Google Now screen but not without using my fingers.
I haven't been able to find anyone else having this particular problem so I don't really know what to try. I've tried disabling Touchless Control, retraining, uninstalling updates (Moto Voice) all to no avail.
Anyone else seeing this? Any ideas?
Oh thank you. I was going nuts because I thought I was the only one. I posted on here as well and no one responded. I have been having this issue for the last few months ever since a Google search app update.
I have an exchange work account set up that forces me to have security on the lock screen. I have the pattern lock set up.
At this point I'm waiting for the lollipop update and hoping that it will fix that problem
Don't know why I didn't think of this before, I uninstalled updates to the Google App and everything is as it was before. If I can find a repository of various versions I will experiment to try and find which version broke.
Just FYI, I got the 5.1 update over the weekend. The updated Moto Voice app, and the latest Google search app are once again working together. I'm able to use the voice control without entering my PIN again.
Same here waiting paid off this time
Related
There are several commands built straight into Moto Voice. "What's up" reads notifications, for example. 9/10 times it will work great.
Then there is the 1/10 where I'll say "What's up".. and Moto Voice will kick to Google Now. I think maybe that it misheard me.. but then I look at the search and it's exactly "What's up". Except in Google Now.. that brings up a google search of local establishments thinking I'm asking what "up" is and doesn't read my notifications.
Anyone else experience this? Why is this happening?
[edit] Crappy video of the problem, sorry the poor quality and cams-manship.. took a while to actually get it to happen then it happened multiple times in a minute.
http://youtu.be/MlieuryHouo
Every single thing I say gets kicked to Google Now. I don't get it... so far this "touchless control" is just a slower way to access Google Now.
Some commands use Google Now legitimately. I'm not referring to those. I mean the commands that are supposed to be handled by Motorola. What's up, Good Night, etc.
Video of the problem added to OP: http://youtu.be/MlieuryHouo
Sorry the poor quality and cams-manship.. took a while to actually get it to happen then it happened multiple times in a minute. Give it a sec if it is still processing
Having the same problem, turning off Google now doesn't help either
Yeah, that happened to me occasionally. I wonder if the option to go to Google now from the lock screen needs to be disabled from the Moto app
sent from my Moto X (2014)
0.0 said:
Yeah, that happened to me occasionally. I wonder if the option to go to Google now from the lock screen needs to be disabled from the Moto app
sent from my Moto X (2014)
Click to expand...
Click to collapse
I have had it happen when the phone was unlocked too, so I don't think that would be a viable workaround.
Any ideas why this may be happening when the command is obviously recognized properly?
Seems like a glitch. A reboot fixes this temporarily.
I initially had the problem of the "What's Up" and other specific commands not getting processed correctly but I redid the setup for the voice launch phrase and it worked after that.
LexusBrian400 said:
Every single thing I say gets kicked to Google Now. I don't get it... so far this "touchless control" is just a slower way to access Google Now.
Click to expand...
Click to collapse
For what it's worth, you can use tasker and an xposed module to force the phone to jump straight to Google Now search. You need the module "OkGoogleNowTriggerIntent" and info from this reddit thread.
ppdd said:
For what it's worth, you can use tasker and an xposed module to force the phone to jump straight to Google Now search. You need the module "OkGoogleNowTriggerIntent" and info from this reddit thread.
Click to expand...
Click to collapse
Appreciate it, but no root on Verizon Moto X. Yet..
I ran into a similar issue except it was for the command goodnight and speak to me. I found out that nearly all my moto apps needed an update, but google play wasn't reporting them needing one in the my apps section of the play store. Easiest way to find out is to go to Motorola's play store developer page on your phone, click on each app that is marked as installed and see if there is an update pending. If there is, update it.
Additionally after I updated everything I got a prompt for a firmware update, install that too, restart and everything should be working correctly. Hopefully this helps!
Still have the same issue after the recent Moto Voice update
DonMarek said:
I ran into a similar issue except it was for the command goodnight and speak to me. I found out that nearly all my moto apps needed an update, but google play wasn't reporting them needing one in the my apps section of the play store. Easiest way to find out is to go to Motorola's play store developer page on your phone, click on each app that is marked as installed and see if there is an update pending. If there is, update it.
Additionally after I updated everything I got a prompt for a firmware update, install that too, restart and everything should be working correctly. Hopefully this helps!
Click to expand...
Click to collapse
THIS PEOPLE!!!! The apps need to be updated. When I got my phone, a solid amount of the commands just kicked it to Google Now. In order to fix it, go into the Play Store and do 2 searches: "Moto" and "Motorola" and install all of the apps that need an update. The reason you need to do 2 searches is because a few of the apps don't show up in the "Moto" search, and some of them don't show up in "Motorola" so you need to do 2 searches to update all the apps.
After that all the commands will work fine. I have not had it kick a "Talk to me", "Good Night", "Good Morning", or "What's Up?" to Google Now ever since updating. Give it a try and it might fix your problems.
ssick92 said:
THIS PEOPLE!!!! The apps need to be updated. When I got my phone, a solid amount of the commands just kicked it to Google Now. In order to fix it, go into the Play Store and do 2 searches: "Moto" and "Motorola" and install all of the apps that need an update. The reason you need to do 2 searches is because a few of the apps don't show up in the "Moto" search, and some of them don't show up in "Motorola" so you need to do 2 searches to update all the apps.
After that all the commands will work fine. I have not had it kick a "Talk to me", "Good Night", "Good Morning", or "What's Up?" to Google Now ever since updating. Give it a try and it might fix your problems.
Click to expand...
Click to collapse
Like I said in the previous post, this did not resolve the issue for me. However I don't recall receiving a firmware update.. but the apps in the Play Store are all up to date.
Hey everyone so I've had my phone set up with Smart Lock with my Moto 360.. I also have it to be unlocked in Trusted Places such as my home. But just an hour ago it disappeared. Couldn't find a thread on this so maybe its just me?
Anyone else having this issue?
Edit: Only Thing I can think of is I updated to the New Google Play Services 6.5.88. Can anyone confirm this if you're on 6.5.87
Thank you!
When I updated mine it took away the face unlock specifically. I uninstalled all updates and reinstalled it again to get the functionality back.
mmolitor87 said:
When I updated mine it took away the face unlock specifically. I uninstalled all updates and reinstalled it again to get the functionality back.
Click to expand...
Click to collapse
Lol damn Uninstall is not highlighted... Meh
If you are on a custom ROM, then check the Google Services Framework database gservice.db. In the main table there is a switch field to enable hardware location smart lock.
The exact field name is:
location:enable_hardware_geofencing
It has to be set to true for trusted places to work. I have found that it is not always set to true and the smartlock trusted places function simply is not there.
Try clearing your data on google services framework if you don't have face unlock.
Hmm, I am on a custom ROM (Rastapop) and I don't have the Face Unlock feature (I have Smart Lock though). All my apps are updated. How can I check Google Services version, how can I update it and how do I get face unlock again?
I'm running 5.0.2 btw.
Hi all,
I'm running into an odd issue on the N6, although other devices seem to have this as well. . .
I used to be able to use google now to set alarm, send message, etc while its locked.
Now, doing the same things, google now replies that it can't complete the task until device is unlocked.
Is anyone else running into this and is there any way around it?
Thanks!
Bump ... help please?
rom you are using? and android version?
it only happens when the device is locked with a password or something similar. If you disable that you're good to go.
Sent from my Nexus 6 using XDA Free mobile app
I have this issue. I can't set alarms or reminders unless I unlock the phone. The voice prompt tells me so. Quite annoying. Hopefully they remedy it with smart voice unlock soon
Sent from my Nexus 6 using Tapatalk
This updated feature now affects texts via voice now. I can no longer wake my phone from sleep and send a text unless the phone is unlocked. More of a reason to move to a moto x pure now. what a huge step back.
arts711 said:
Hi all,
I'm running into an odd issue on the N6, although other devices seem to have this as well. . .
I used to be able to use google now to set alarm, send message, etc while its locked.
Now, doing the same things, google now replies that it can't complete the task until device is unlocked.
Is anyone else running into this and is there any way around it?
Thanks!
Click to expand...
Click to collapse
Hi, I just saw your post and I was having the exact same issue. The only way I can get around it currently is by rolling back to an old version of the "Google App" which seems to encompass Google Now, Voice Search, Google Now Launcher, and most importantly the OK Google "always on" functionality.
I went back through previous versions testing the "OK Google call _____" (screen off & device locked) feature until I found where it stopped working correctly and the "4.9.22.16.arm" version is the last one that does work the way it is supposed to. You can find older versions of the Google App on Apkmirror. Hopefully they track down the root cause of the issue and fix it soon.
So with the recent system less root and Android pay being functional, for the first time I'm actually using a pin on my phone. I thought the default behavior when opening the camera on the lock screen was to be able to quickly open and use it but not access any other part of the phone. But apparently it goes straight to the lock screen. I thought I would function like Google maps. You can use the app, but when you try to leave it, it asks for the pin. Am I missing something in the settings? Running cataclysm 6.0.1
That's how mine works on 6.0.1, swipe up from corner and camera comes on, photo preview has a lock on it and when you go to view pics it asks for pin
kashb91 said:
So with the recent system less root and Android pay being functional, for the first time I'm actually using a pin on my phone. I thought the default behavior when opening the camera on the lock screen was to be able to quickly open and use it but not access any other part of the phone. But apparently it goes straight to the lock screen. I thought I would function like Google maps. You can use the app, but when you try to leave it, it asks for the pin. Am I missing something in the settings? Running cataclysm 6.0.1
Click to expand...
Click to collapse
Nope. It is working as it is supposed to. Soon all apps will work that way. As working like maps is now is a security hole.
Well that's disappointing. Thanks for the answer
I use ok google all the time to send texts especially when driving. frequently i am getting an error where she says
"actually, i can't do that while the device is locked" after unlocking with fingerprint it isn't recognized that the device is unlocked for some reason
it seems to be a MIUI problem as there is a huge thread http://en.miui.com/thread-274084-1-1.html
anyone know a solution?
also, one suggestion from Google is to just turn on Trusted Voice so that you can use the OK Google command when the device is locked. when i turn this on the OK Google command does not work and is not recognized no matter what screen i'm on let alone with the device locked
anyone ran into similar problems with the Mix?
I have a similar issue...If I disable lock pattern and then re-enable it it will work. A bit of hit and miss really. Would love a proper solution if there is one.
bbourizk said:
I have a similar issue...If I disable lock pattern and then re-enable it it will work. A bit of hit and miss really. Would love a proper solution if there is one.
Click to expand...
Click to collapse
Same. I can't get it working from a black screen. My other devices will wake up and "listen". On the Mix, I have to activate the screen and then say ok google for it to listen. I did the resetting the lock screen and it did help get ok google to listen on the lock screen. So thanks for that.
I also have the same problem with the latest Google app but it works with version 4.92.16 except that I'm not able to use ok Google from screen off. I hope there's a solution to this
Not sure if i just haven't used OK Google enough yet, or if it has legit fixed the problem...but after converting google to a system app i have not run into this error yet with over 20 times using OK Google. we will see if it holds up.
did you have this problem before making it system app and went away after?
I figured this out.
Browse to Google App > Settings > Voice > "OK Google Detection" and enable "Personal results"
Kind of a workaround, since this allows actions when your device is locked, but works well for me.
I don't have that option for enable Personal results.
I only have
From the Google App
From Any Screen
Trusted Voice
While Driving
All four are enabled.
personal ressults has always been enable and still no joy.
I don't even have while driving.
Only three options.
I don't think it's a MIUI thing. It happens on my Google Pixel XL with the latest Nougat. Same message.