hi im new here and i really need your help. while im surfing my facebook with mobile data on, my phone suddenly turned off. i hold the power button then start up boot sony went on then auddenly went off again. i tried that at about 3 to 5 times and same thing happen until the boot loader didnt appear anymore. i let it close and drove home (that was about 1 and 30 minutes more or less). i charged it using the dock that came from sony itself and i tried to hold the power. then it opened. it was it 71% battery when i opened it. so i charged it for awhile and i uncharged it so i can play music while taking a shower, not more than one song the phone went off again and this time it wont open. i checked this forum and i saw some troubleshooting like holding the power and volume up for about 10 sec. it was suppose to vibrate but it didnt. no red blink or whatsoever. lile my phone is really dead. tried plugging it in my laptop but pc companion wont read it since it was off. tried charging it and went to sleep and woke up 4am to check it but still the same. PLEAASE HEEEEELP im desperate!!! :crying:
You posted in the wrong device forumn, this is the newer model that was just released, however, i hope you got your phone back running already, when you tried to hold power + vol up for 10 seconds, try holding it for a minute instead, if this doesn't work it's probably a hardware problem and you should try to contact sony
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So hi,
A couple weeks ago my Xperia Z started acting weird it was plugged in the wall charging. Like I would wake up in the morning, take the cable out of the phone and the led would just stay one and the phone wouldn't respond at all (screen wouldn't turn on nor did it do anything when I would play with volume buttons The only thing that would getting to respond was the old volume up + volume down + power button combination that would reboot the phone.
It's been doing that at least six or seven times since, and it happened last night. It was plugged, I went to turn on the screen and didn't work. Figured it was the same problem as before so I tried to reboot it. Led went off, phone went off, only this time it didn't reboot. I've tried leaving it plugged in the wall for the rest of the night, nothing. It's 1h45 p.m here in France and my phone doesn't do anything since 3 a.m.
So yeah, I think the issue has to do with the battery, and my question is: is there anything I can try or do I send it straight to customer care after contacting them?
Hi.
so the thing is, that even some time before this happened my xperia T10 was restarting while not connected to the charger.
I couldnt use it daily because it just kept restarting whenever somebody called me or I used the mobile internet.
Few days ago I left my phone without charger for night and I believe it kept restarting over and over again.
When I woke up, I couldnt turn it on, when its not connected to the charger it simply flashes red 2 times and thats it, if connected it flashes still red light as long as I press power button.
I thought its the same problem like I had with a tablet long time ago and it would be enough to let it charge for 2 days or so.
its 3rd day now and everything is still the same.
What should I do?
I dont have an acces to PC or laptops since I dont have one.
Any advice?
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I opened the case and took the battery off for few hours and then put it in again, and ofc i attached all the cables and such back again.
Now when i hold volume down button and power button the led turns green for 5 secs and then fades. Then whenever i push power button the red led flashes still light but it dissapears after 10-30 sec and comes up again after few seconds.
help...
I know this from my xperia T. I hold (in holder not in my hand) the power button for long time (about hour) with connected power cable. And after this time it starts work. Try that
hello my friend, recently i got my phone out of my pocket. i realized it was off. i tried to turn it on but nothing, then i pressed the off button on the back and it went on. stayed on for a couple of minutes, then the it frozen, the screen faded and it went off again. i left it the whole following morning charging, when i came back it turned on, stayed on for a couple of minutes (a little bit more of the previous time) then again same thing. if i charges it has a red light (sign that it is charging) if i disconnect the charger and try to switch it on it flashes 3 red light then it stops, and then again three red lights. i tried to charge it via computer but it wont be recognized, i also tried volume up and power button, volume down and power button, and the off button on the back. at the service center they say it cannot be fixed because it is out of warranty since the screen as been replaced by unofficial service. after a bit of charging it turned on today, but soon went off. i need help, i would at least want to know what the issue is. thanks a lot. ps. i can manage to let it work
Maybe try using flashtool to flash software. Don't wipe anything except maybe cache or so. See if that works
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i flashed an old backup a few days ago, this backup used to work really well but i have been having this issue since more than a week and it gave me the same problem also with this backup. now i have wiped the chache via cmw. i will wait untill the phone gets to 50 percent of battery, then try to use it without the charger. i'll keep in touch
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i wiped the chache . it worked for a couple of hours, then it went off. now when i try to charge it it shows no signs of life at all. does someone know if this could be a hardware issue? like the battery or something
Hi,
My Z3c recently suffers this problem that the phone may turns off itself all of a sudden,
I have rooted it few months ago and it's still running 4.4.4 until now.
It first happened a day before, I charged it for a while (not for long perhaps half hour) and then unplugged it from the charger to browse some websites before sleep, but then it turned off automatically without any notice, I tried to turn it on again but it just showed me the 'Sony' and then gone black screen again, I thought it was battery running out so I plugged it back to charger, it showed that 48% battery left, then I tried to turn it on (both volume button+power on button or pressing power on button only) again but still nothing just blackness, so i just simply charged it and went to bed. I checked it the morning after, still couldn't turn on, so i unplugged it, waited for like couple hours then finally I can turn it on but the phone only got 16% battery left.
It happened twice today, blackout during charging, unplug it from charger, wait for like 30 mins ish then it'd be okay to power on.
when I try to turn it on or force power on it, it'll still vibrant as usual but just nothing to show on screen when the problem occurs
does anyone know if it's hardware or software problem? would that be solved if I just factory reset it or I must take it to sony care centre?
Hi,
My brother's Z1 got in to a pool yesterday. After a couple of minutes, the phone shut down, and then turned back on. When it turned on and he got to the homescreen, the phone was working all by itself, randomly opned apps and was shut down, and then started again. And it went on like this for a couple of hours.
I told him to open all the flops, remove SD card and SIM card and whenever the phone turned on, hold the power button and the volup up button, so it didn't turn on. Today, the phone's battery was dead, so he had to charge it in order to turn the phone on. The problem is when he connects the charger, the red led begins to blink and the phone vibrates in three times rows. Like it vibrates three times, takes a little break, and then vibrates three times again.
Any suggestions, or are the phone completly dead? :/
Thanks
Skanin said:
Hi,
My brother's Z1 got in to a pool yesterday. After a couple of minutes, the phone shut down, and then turned back on. When it turned on and he got to the homescreen, the phone was working all by itself, randomly opned apps and was shut down, and then started again. And it went on like this for a couple of hours.
I told him to open all the flops, remove SD card and SIM card and whenever the phone turned on, hold the power button and the volup up button, so it didn't turn on. Today, the phone's battery was dead, so he had to charge it in order to turn the phone on. The problem is when he connects the charger, the red led begins to blink and the phone vibrates in three times rows. Like it vibrates three times, takes a little break, and then vibrates three times again.
Any suggestions, or are the phone completly dead? :/
Thanks
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If your lucky it could be a faulty cable as my phone did the same thing until i got a brand new cable, it seems unlikely that the phone is dead if you get some responsiveness however it's still a possibility, i'd put the phone in a bag of rice with all the flaps open and all the cards removed, and leave it in the bag for around 48 hours, then attempt to power the phone back on.